# Page 3 | Platinum system Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Platinum system the right Chiropractic solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95936/Platinum-system/reviews --- Platinum system 4.5 (177) [View alternatives](https://www.capterra.com/p/95936/Platinum-system/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Platinum system ## Showing most helpful reviews Showing 51-75 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DF David F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Platinum Complete " July 13, 2019 5.0 I have been using Platinum for 14 years. Because you design your own format and context you can streamline your procedures and notes to customize your office. Your notes are unique to you and if you take the time to set the up correctly they will run smoothly for you and represent your office and our great profession appropriately. Pros I was able to design and facilitate my own style of note taking. I have tweaked and changed my original as well as added new features all on my own without help or expense. I’m also in the process of a new design. Cons I really have no real complaints or cons at all. It will take time to set them up the way you want. So do your homework and make them right. Review Source Response from Platinum System July 16, 2019 Thank you for your review and your support Dr. Fields. VR Verified Reviewer Chiropractor Used the software for: 1-2 years ### "Overall a great product with friendly customer service. " December 21, 2017 5.0 Pros What we like most about this software are the reports and overall functionality. The software is fast and efficient and easy to navigate. Cons No copy and paste features, need to manually add same schedules and stop managers and addresses into every account. Would be nice to have a better system for repetitive procedures. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. There are ways to copy and paste in the system we can reach out to you to teach you on how to do so. PK Peter K. chiropractor / owner Health, Wellness and Fitness Used the software for: 2+ years ### "great software -- the BEST support -- very stable" July 12, 2019 5.0 Excellent-- highly recommended Pros It is stable, does the job efficiently. I have a very busy chiropractic practice and Platinum systems keeps us focused on service and not worrying about documentation, billing or stats or anything else. If there has been ANY issue, the support team has resolved it quicker than I would expect. I have the highest recommendations. I have been using if for nearly 15 years! Cons It is not the prettiest. It is written on an older platform. Although it may not look as pretty, it is a workhorse. Reason for choosing Platinum system stability, service and adaptability to my office Review Source Response from Platinum System July 16, 2019 Thank you for your review and your support Dr. Peter. Be on the lookout for new things coming soon. TW Tina W. Office Manager Medical Practice Used the software for: 2+ years ### "Easy to Use" July 19, 2019 5.0 Pros This software is extremely use to use and the customer service is remarkable they always fix the problem right away and they even call back to follow up to make sure things are running smoothly after the problem seems to be resolved. Highly recommend Cons A little expensive but in the end it is worth it Review Source KR Kristen R. Office Manager Medical Practice Used the software for: 2+ years ### "Platinum customer service is ABSOLUTELY WONDERFUL, every single representative is awesome." December 14, 2017 5.0 This makes my job easier, as I work for a private practice with only 2 employees. Without Platinum we would need at least 3 more employees for all we do. The actual system is very easy to use, after training or time getting used to it. If I do ever have a problem customer service/ IT solves it every single time, they've even gone beyond their job and helped me with basic comp Pros Easy to use, Tutorial available instantly, and Customer service reps always ACCURATE & friendly. Platinum has truly made all of my daily tasks easy and thorough. Anytime I have a question or problem I call the service line and one of the reps solves my problem or answers my question within seconds. The best part is how genuinely KIND and helpful they are. Review Source Response from Platinum System January 22, 2018 Thanks Dr Rosas for your honest review, glad to see you are happy with our program and the service we offer here. Just a heads up to be on the look out for our new features coming soon!!! Any queries feel free to reach out to the support team :) SM Shaun M. chiropractor Public Safety Used the software for: 1-2 years ### "Chiropractic software review" August 2, 2019 5.0 Overall experience is positive with platinum. Pros I like the automation, the ease of use has been awesome. Learning the system was very easy. The other companies that I use that have to link to platinum have been happy with partnering the different aps. Cons We had a lot of trouble in the billing department. There were a lot of mistakes we are still paying for. There has been a lot of claims billed wrong and we didn't know until it was too late to rebill the proper was. The loss was very substantial. We since have hired a new billing company that is continuing to find mistakes on entering the insurance and wrong addresses. Customer service has improved. We had a lot of trouble with platinum not taking any ownership of mistakes. Now it seems to be better. Reason for choosing Platinum system Automation. Review Source Response from Platinum System August 6, 2019 Thank you for your review and your feedback. JT JASON T. President Health, Wellness and Fitness Used the software for: 2+ years ### "We have used the Platinum system for years. I like certain features. But the system was not updated" December 14, 2017 2.0 Quit note taking. Alot of functions (the functions are old and out of date now. They have not updated in years.) Pros This has the fastest notes for any system I have seen. This review would not let me put less than 100 characters. So this fill it up. (no other pros) Cons There are way too many steps to obtain reports for anything. There is a lot it can do but much of it is not needed or is too cumbersome to actually use. Reports are not accurate. Same report multiple times has different values. If they would update the program it could be great. Review Source Response from Platinum System December 15, 2017 Dr. Tripp, thanks for your review. We need to make sure you are receiving our emails on updates as over the past year we have encrypted the database for security, created an auto email for stats, created online forms for NP paperwork that can import into Platinum, a new Facebook support group and are working on many more features. We will have a support specialist call you for details. TG Trish G. Director of Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Not Recommended" August 11, 2022 3.0 Do not recommend. It was very difficult to use. Pros It did have the capability to integrate with Review Wave which allowed us to book online appointments. Cons It is not in the Cloud - which is absolutely ridiculous and made our job VERY difficult. It was quirky and had a lot of technical issues constantly. Their customer service was horrible. DO NOT RECOMMEND. Review Source Response from Platinum System April 27, 2023 Trish, we are sorry you feel this way. Platinum does have the capability to integrate with Review Wave and we are launching our cloud version in August of 23. TS Teri S. Chiropractic Assistant Used the software for: 2+ years ### "I enjoy using Platinum systems. It is very user friendly." December 19, 2017 5.0 Pros The fact that it is user friendly. There is nothing that is really that complicated. There is a "Help Menu" you can use and if that will not do it, you can then call tech support, who is always friendly and helpful to receive the answers you are searching for. Cons The fact that I cannot set up appointment reminders to go out at a certain time. I would like to set up reminders for Mondays appointments to so out Sunday afternoon about 5pm, instead I have to come to the Clinic on Sundays and do it myself. That is a little irritating. I live in a small enough town, but I will have to do this on New Year's Day. That gets aggravating. Review Source Response from Platinum System January 23, 2018 Thank you for your great review. There are different ways you can access your computer from the comfort of your home to send the reminders Be on the look out for a new Platinum Interface and Features coming soon!!! MR Miranda R. From simple spreadsheets, to detailed documentation, to the ability to organize teams by schedule or Health, Wellness and Fitness Used the software for: Less than 6 months ### "A leap well taken" February 24, 2020 5.0 Our business is new to Platinum but we could not recommend it highly enough to chiropractic offices! Credit cards, insurances, code-scan check ins, and so much more. Platinum has your back in so many ways! Pros Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices. Cons The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc. Reason for choosing Platinum system Platinum truly is unmatched both product quality and customer service Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) ChiroTouch customer service was extremely difficult to reach and often unhelpful. ChiroTouch expense was not worth the product receives as many feature fell short of office and patient needs. Review Source Response from Platinum System February 25, 2020 Miranda, thank you for your review. You will see a new look coming from Platinum soon. TM Timothy M. Chiropractor/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Helps my office run smoothly!" December 14, 2017 4.0 Pros I most appreciate about this software is the flow of systems and patients throughout the office from the moment the person checks in to the front desk, to the time their care is rendered and a note is easily and instantly created. Furthermore, the support is fantastic. Whenever we need something, they are a phone call away. Furthermore, they will call back some days later to check in. Cons Visually, the software could use some updating. To be truthful, this was one feature that was steering me maybe to something different as it is not a "sleek". However, it's functionality greatly makes up for it. Review Source Response from Platinum System January 23, 2018 Dr. Murzycki, thank you for your review. We are please to hear Platinum helps your office run smoothly. We are working on a new interface however we don't want to lose function as at the end of the day that's what gets the job done. JR Justin R. Chiropractor Used the software for: 1-2 years ### "The software does most things I want it to do but is very hard to learn!" December 14, 2017 4.0 Pros I like how efficient it is to use. being able to naviagte for the most part with no mouse makes it quick! Cons I think the software is very difficult for a new team member to learn and is not the most user friendly. A few things that I think would make this better is possible some webinars that I could sign up for. A few features would make things much easier. for example: A saved list of stop mangers that can be populated (such as a list of stop mangers entered for every new patient). another feature that could be improved upon is the query and reports. I find it a very hard menu to navigate even after watching the training video more than once. Maybe a list of common reports offices use that can be added as quick selections. Review Source Response from Platinum System January 22, 2018 Thanks for your honest feedback Dr Ryder, regarding the ease of use be on the look out for our new features and interface coming soon. If more indepth training is required please feel free to reach out to our supper center to be assisted with this :) KR Kimberly R. owner Health, Wellness and Fitness Used the software for: 2+ years ### "We would be lost without Platinum" July 19, 2019 5.0 Platinum is easy to use and keeps us customer focused and efficient. Pros It has so much functionality for a busy chiropractic clinic. The care plan set up, tracking/reporting, tracking patient progress, SOAP notes, billing, etc are all amazing. The customer service is stellar and we have been using the system for over 10 years. They are constantly upgrading and adding new functionality. We love Platinum for our practice software. Cons I would like more integration customizable patient intake forms, etc. Review Source Response from Platinum System July 23, 2019 Thank you for your review. Please contact support as you can customize the intake form. JD Jeremy D. President/Owner Used the software for: 2+ years ### "Forward Thinking with the constant world of updating technology" December 18, 2017 5.0 Pros The main reasons we bought our software and continue to use it everyday is because how easy it is to use. Weather it is billings, scheduling a patient, tracking them, documentation or using the virtual spine, it is dependable. Customer Service was also very important because lets face it, it is technology and any technology breaks down or has an issue, the difference is who you can depend on, trust and work with to fix the issue to get back to business. We love Platinum systems for that. Cons I hope that they expand and look to creating a software system for an integrated medical office with Chiropractic, Medical and Rehabilitation services being rendered. Review Source Response from Platinum System January 23, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface and Features coming soon!!! NB Nicole B. Owner Used the software for: 2+ years ### "My experience with Platinun is ok. It's streamlines the patient process but can be difficult to use." December 14, 2017 3.0 Pros platinum has streamlined our patient visit and the insurance billing is pretty good. You can run just about any report you can think of and track long term stats and trends in the practice. Cons It's not very user friendly and you always have to wait for a representative to call you back. Also in the beginning the representatives had very strong accents and it was hard to understand them. Review Source Response from Platinum System December 15, 2017 Dr. Bonner, thank you for your review. Be sure to check our training videos on our website which will assist with new staff. Our support team tries to answer all calls live and we try to call all clients that leave a message back within 30 min. We now also have a secret Facebook page that is monitored for support questions and you can contact us through our website. If that is still not enough you have my personal cell phone. CB Christopher B. Doctor/owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best option out there." July 21, 2019 4.0 Pros I like that things are fairly easy to use and if something goes wrong, it is fairly easy to get it back up and running. There are features like the calling module and being able to customize notes that make it nice. Cons We have had issues with codes getting removed from people and can not figure out why, there are certain aspects from other EHR software that my wife likes that Platinum does not use. Reason for choosing Platinum system My wife had used other EHR and did not like them over all and we heard good things. Review Source Response from Platinum System July 24, 2019 Thank you for your review. KM Karen M. Dr. /owner Used the software for: 2+ years ### "Platinum System is an excellent choice for the large volume, subluxation based chiropractor. " January 2, 2018 5.0 Ease of providing great care in a busy office Pros There are many unique features that allow for excellent clinical care in a busy office. We love that we can track and follow up by number of visits, etc. Cons We wish that we could schedule text message reminders (ie. last day of patient care is Thursday and we would love to send out reminders on Sunday night) Review Source Response from Platinum System January 23, 2018 Thank you for your great review. We do integrate with a few awesome Text messaging and also Email reminder application visit our website platinumsystem.com for more information on this. CG Cameron G. Clinic Director Health, Wellness and Fitness Used the software for: 2+ years ### "Platinum Review" July 23, 2019 4.0 Pros I like the reporting functions, the ability of the user to customize, and the support network. Cons Certain tracking systems, such as patients who have rescheduled, do not exist. I would also like to see an email delivery system that can target a list of e-mails, not just those who have files entered into the system. I'd also like to see a pdf that outlines, generally, how to create customized reports. Review Source Response from Platinum System July 30, 2019 Thank you for your review. Please go to our website for the information you are looking for. CL Cash L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Platinum user for 8 yers" July 23, 2019 5.0 Overall I love platinum. I've looked at other software and most don't compare. Pros Its overall functions, from booking, ehr, and the ability to take compliant notes in a short amount of time. Cons Doesn't integrate with my digital xray so we have to manually move them into platinum. Review Source Response from Platinum System July 30, 2019 Thank you for your review. AS Andrew S. Owner/Chiropractor Used the software for: 2+ years ### "Platinum is a powerful tool that we rely on, day in and day out." January 15, 2018 5.0 Pros Platinum allows us to leverage technology in our office unlike many other EHR systems. The calling module, along with it's partnerships with SKED and Fortis, allows us to run our office seamlessly from scheduling to daily operations to running payments. Paired with the incredible support, this product is perfect for any size practice. Cons Although Platinum is a powerful program, it lacks in intuitive design for the new user. Training your team member in Platinum can be slow to start. Review Source Response from Platinum System January 22, 2018 Thank you for your great review we currently have training videos on our website which can be used during the course of the training for the new employee. Be on the look out for a new Platinum Interface coming soon!!! CY Craig Y. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent to see most info on one screen and to track stats" December 18, 2017 4.0 Stats Pros One screen shows you so much. Customizable stats and reports. Extensive and easy to use scheduling. Cons Making changes in ledger is tedious as it must be done line item by line item. Only software I've seen that still requires HCFA's for paper claims. To easy for any staff member to make critical changes (no save button)... once something is changed its changed. Review Source Response from Platinum System January 23, 2018 Thank you for your honest review. There is a user system that can be used to prevent unwanted changes and also to track who made the changes one of our agents can contact you and go over how this works. The system can also allow Hcfas to be printed on plain paper with the Hcfa background. Be on the look out for a new Platinum Interface coming soon!!! JC Jodi C. account specialist Health, Wellness and Fitness Used the software for: 2+ years ### "This is an Awesome Program" July 30, 2019 5.0 I have had a great experience thus far with the whole team at Platinum. Pros The ease of use and the support from customer service. The customer service personnel are always willing to help in any situation. The ability to get the help needed to solve even the smallest of problem is great. I would definitely recommend the program. Cons The only thing I could say that is a con is knowing when there is an update. Review Source Response from Platinum System July 31, 2019 Thank you for your review. Please join our Facebook group for updates. LB Laura B. Office Manager Used the software for: 2+ years ### "Platinum system is good not great. The software is slow and not flexible. " December 15, 2017 3.0 It is a comprehensive billing and scheduling tool. Pros The schedule is clear and easy to read. The fact that I have to add more characters to the pros section to submit is ridiculous. Cons The query/reporting tools have very limited capabilities. The system is slow and takes several seconds to complete a requested transactions. Stop managers need more space for comments. Review Source Response from Platinum System January 23, 2018 Laura Baker thank you for your honest review. Slowness can be due to many variables we would be glad to work with you and verifying what might be causing the delays one of our agents can reach out to you to take a closer look into this and have you running at full capacity also greater things are coming look out for a new Platinum interface and new features. Jake S. Doctor & Owner Medical Practice Used the software for: 1-2 years ### "Platinum Review" July 26, 2019 5.0 Pros Compatibility w/ payment vendors & the ability to host a remote in session for repairs. Cons Visuals - the system itself is not visually helpful to teach a team on. Review Source Response from Platinum System July 30, 2019 Thank you for your review, new features coming soon. DCH Dr. Chris H. Owner/Chiropractor Health, Wellness and Fitness Used the software for: 2+ years ### "Review of Platinum" July 12, 2019 5.0 Pros Simplicity, overall flow, ease of use, built for volume. Cons Customer services is very hit and miss. There are moments I've been on a call for 40 minutes with no resolution only to call back and it was resolved by a different technician in 10 minutes. Review Source Response from Platinum System July 15, 2019 Thank you for your review. As with any business we have new employees and older employees we train on the system constantly so they can have faster response times. But the nice thing is someone is always there to help. Similar Products Featured