# Page 4 | Platinum system Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Platinum system the right Chiropractic solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95936/Platinum-system/reviews --- Platinum system 4.5 (177) [View alternatives](https://www.capterra.com/p/95936/Platinum-system/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Platinum system ## Showing most helpful reviews Showing 76-100 of 177 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NB Nisha B. Assistant Medical Practice Used the software for: 2+ years ### "Great system" February 4, 2020 5.0 Platinum is easier than our last system. The notes are so much cleaner and not bunched up. Love how we can create our own buttons Pros Platinum is easy to navigate through. Its easy to keep track of patient visits and account. I love how the let you know patient visits for the end of day Cons I don't like how we have to enter EOBs . It could be much simpler. Days sheets is too busy could be less complex. Just the basics Review Source Response from Platinum System February 5, 2020 Nisha, Thank you for your review. SP Sarah P. DC Used the software for: 2+ years ### "Very pleased with software " December 14, 2017 5.0 Pros It allows up to see high volume and keeps everything organized. This software does everything, scheduling, SOAP, check in, billing, etc. We would have to serve way less people and spend much more time managing their accounts if we didn't have this software. Cons Learning the software can be time consuming. It is not very user friendly, but it does have a ton of functions once you know how to use it. Review Source Response from Platinum System December 15, 2017 Dr. Sarah, thank you for your review. Happy to hear Platinum is keeping up with your volume and allowing you to serve more people. If you need training please call our support team, there are also training videos, manuals and a Facebook group for support. KT Kyle T. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing customer service! Still learning new ways to utilize this incredible software every day." December 14, 2017 5.0 Great customer service. Pros I like how much I can do with it (i.e. calling module #1, queries, reports, tasks, stop managers, etc...). I like how much different and specific information I can pull on a report. It makes back office tasks easier and more efficient. I love that I can call Platinum at any time and how helpful and knowledgeable the staff is! Cons I wish it were cheaper and I don't like how it looks aesthetically. I don't like that you can't copy and paste stop managers from one family member to the next. I also wish it was easier to scan into Platinum. Review Source Response from Platinum System December 15, 2017 Dr. Trontvet, thank you for your review. We are working on some new features we will be releasing next year also we have the direct scanning ability so lets make sure you are using it properly. AO Andrew O. Chiropractor Medical Practice Used the software for: 2+ years ### "Consistency is Key" August 2, 2019 5.0 Pros Of the 10 different offices I have interned it worked in across the country, every single one has used Platinum. When I think of office’s that are providing a high level of care and making the biggest differences in their communities, Platinum EHR is the software they utilize. Cons If it could integrate will Apple products that would be awesome. Review Source Response from Platinum System August 6, 2019 Thank you for your review, we are working on the apple integration. TM Tyler M. Doctor Of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "We utilize very little insurance but are very happy with the software." December 14, 2017 4.0 Save money with fewer missed appointments, easy SOAP note taking, multiple doctors stations, and overall saves time! Pros The automatic text reminder feature alone saves a ton of money. However, it allows us to track statistics and enables us to keep up with a higher volume practice. Cons There are so many bells and whistles it's almost too difficult to know how and when to use them. We don't utilize much insurance so some of the features available to us are unnecessary at times. Review Source Response from Platinum System January 22, 2018 Thanks for your great review, feel free to check out our training videos online to see the ease of use of some of these features and how they could possibly benefit your practice!!! RB Ronnie B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome EHR!!!" July 28, 2019 5.0 Pros Best chiropractic software available! Highly customizable! Cons Lack of iPad support! I have seen other softwares enable this to help with check-in Alternatives considered [Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Platinum system Familiarity Review Source Response from Platinum System July 30, 2019 Thank you for your review. New things are coming soon. TT Tracy T. Paralegal Law Practice Used the software for: 2+ years ### "Most Amazing Healthcare Software!!" December 5, 2016 5.0 Platinum Systems does everything - from scheduling, tracking charges and billing, payments, invoices, and any kind of report you would need for both finances and patient information. You can send mass e-mails to all your patients, or with a couple of simple clicks, you can text everyone on your schedule a reminder of their next appointment. Platinum can be set up to remind the desk to take co-pays, and you can even program it to remember the individual co-pays for each person. The customer service cannot be beat - always friendly and happy to answer any question you may have. Pros It can so so many things! I was an office manager and biller for several doctors who used this software. Review Source Response from Platinum System December 15, 2017 Tracy, thank you for your review DS Dawn S. Office manager Health, Wellness and Fitness Used the software for: 2+ years ### "Not user friendly" July 12, 2019 3.0 We are frustrated on a regular basis. Pros Color coded appointment types. Stop managers are helpful. Cons It tanks a lot! It is not at all user friendly. Ive used platinum for 3 years and still cannot make all the features work. I’ve called customer service to get help and watched the tutorials. Review Source Response from Platinum System July 15, 2019 Thank you for your review. We will give you a call and make sure your network is set up properly so you can use Platinum to its' fullest. CD Cindy D. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love it !!" July 19, 2019 5.0 Every time I call with an issue, everyone is so polite and assists with a smile. They are all great !! Pros I like the simplicity and the fact that I can either click or type to open different screens. I like that nothing is permanent and changes can happen. Cons I don't like that you can't save a PDF to your desktop. Reason for choosing Platinum system Familiarity Review Source Response from Platinum System July 23, 2019 Thank you for your review. Hit ALT E from the front desk to save as PDF. CO Chase O. owner Health, Wellness and Fitness Used the software for: 2+ years ### "We love Platinum!" July 12, 2019 5.0 Pros Customer support has been hands down one of the best! They are easy to get in touch with and super helpful! Cons The scan cards get to be tough to use with families to get everyone checked in at the front and checked in at the adjusting bay. Too much work for mom and dad. Review Source Response from Platinum System July 17, 2019 Thank you for your review. You can use the Pin number along with the cards to check in families easier. LF Luoma F. Billing Manager/Practice Coordinator/C A Used the software for: 2+ years ### "Platinum Systems has been wonderful for our Chiropractic office. " December 14, 2017 5.0 Pros The technical support is amazing. they wont stop until the problem is resolved. Very good about following up to make sure everything is working well. When a Windows update acted like a virus to our system Platinum technical support worked with us for 4 months until all issues were resolved. Cons 1.There is nothing for inventory. 2.We have many patients who come with multiple children and only wish to run a credit card once. Would be nice to Transfer Balances with one transaction instead of two. Review Source Response from Platinum System December 15, 2017 Luoma, thank you for your review and your comments. MS Marcus S. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Platinum is easy and does exactly what I need it to do as a cash office." December 18, 2017 5.0 Ease of use in scheduling and managing clients. Fast workflow. Efficiently processes clients. Pros The interface is extremely simple and easy to use. The buttons are all laid out in an easily accessible way. Cons It looks old-fashioned, but this isn't necessarily a con. If I had to pick something else, it might be the ease of scanning items into the system. Remote access while not on the system would be a great addition. Review Source Response from Platinum System January 23, 2018 Thank you for your great review. Remote access is indeed a fantastic idea and you can also do this with the help of Remote Utility programs giving you access to your computer from anywhere, would be best to remote into your server this way you can use the system with ease. Be on the look out for a new Platinum Interface coming soon!!! VH Veronica H. Dr Alternative Medicine Used the software for: 2+ years ### "Beyond disappointed with customer service after over 14 years of useage and fully paying off system." January 17, 2019 2.0 After being a client of platinum systems for over 14 years and having fully paid for the system, customer service was unwilling to answer even the most basic of questions for us today. Where is the loyalty to ongoing customers, if we treaeted our clients/patients like this we would no longer be in business. Very poor show Platinum Pros with paperless with swipe card system.... Cons Inconsistency of platinum, reguarly freezes and breaks down. Review Source Response from Platinum System July 8, 2019 Dr. Hope I am sorry you are having issues with your system. We can be reached by email as well as chat and phone. I know being in the UK the hours may be a little challenging but we want to make sure your system is up and running. DS Debra S. chiropractor Used the software for: 2+ years ### "I've been with Platinum for years. I don't leave because I paid way too much to purchase." December 14, 2017 4.0 Pros It looks professional. The patients swipe in they like that. X-rays, exam finding are right there on the soap note page. Cons The initial cost and every thing is an add on. The billing is a multi step process, could be easier. Have to use their approved companies for e-mail blasts, texting, etc. Review Source Response from Platinum System December 15, 2017 Debra, thank you for your review. We have actually just added online intake forms at no charge. Also our email blast and text messaging through Platinum is free as well. If you need help with these features please let us know. We do have 3rd party integration as other doctors have asked for this. RH Ruth H. office manager Used the software for: 2+ years ### "Very good" January 22, 2018 4.0 paperless office Pros It allows you to run your office with less staff. It is very user friendly. The support team is very responsive to your inquiries and give very easy to follow instructions. Cons Sometimes I have a problem with all the work stations sinking with one another and have to shut down all the computers and restart Review Source Response from Platinum System January 23, 2018 Thank you for your honest review. We can have one of our agents reach out to you to go over what might be causing the issues with your workstations syncing with each other. Be on the look out for a new and exciting Platinum Interface and new Features coming soon!! RB Ronnie B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "It has been good for the most part" December 20, 2017 5.0 Pros I like that the user interface is customizable. I also like the other plug in's that work, such as SKED and Fortis. Cons The look. It looks outdated. I would also like to be able to use it on a tablet. I would also like it to not have so many interruptions. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!! DC Drew C. Chiropractor Used the software for: 2+ years ### "Top notch service!" December 20, 2017 5.0 Pros The software allows ease of use for both the doctor and the chiropractic assistants. There are many shortcuts available to make notes quick and easy. Our office loves Platinum! Cons Sometimes it can seem overwhelming to our CA who just started with us. After doing some more training with her, she seems to follow along much better. Review Source Response from Platinum System January 23, 2018 Thank you for your great review we currently have training videos on our website which can be used during the course of the training for the new employee. Be on the look out for a new Platinum Interface and Features coming soon!!! AC Allison C. Chiropractor Used the software for: 2+ years ### "Great product and help from customer service" March 12, 2018 5.0 Saves me time, organization of patients Pros Organization of my patients, all the reports that help to keep everyone accounted for. Reminders so patients do not "fall through the cracks" Cons Easy to mess things up in the system, hard to correct keystroke errors without messing with your statistics Review Source Response from Platinum System April 6, 2018 Dr. Carlson, Thank you for your review. JF Joel F. Clinic Director Used the software for: 2+ years ### "Best customer service and a great software for Chiropractic clinics!" December 14, 2017 4.0 Pros I like best the customer service, the screen layout, the EHR and the billing set up to integrate with Gateway EDI. It's also been huge to integrate with web based Fortis payments to run automatically even when we aren't in office. Cons It doesn't have a web based feature that we can access between multiple locations our out of office. Review Source Response from Platinum System January 22, 2018 Thanks Dr Feeman for your feedback, Platinum is installed on your server's C drive if you need to access it from another location outside of the clinic you can install a remote program of your choice to access the program. JM John M. DC Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Happy" July 26, 2019 5.0 Pleasant Pros I love this software. Makes my day much easier. Several friends recommended it and I am glad they did. Yet to use it to its potential. Cons nothing other than this form will not accept my answer Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Platinum system Friend recommended Review Source Response from Platinum System July 30, 2019 Thank you for your review. LJ LAURENE J. Biller Used the software for: 2+ years ### "Easy to use " October 3, 2017 3.0 Pros This system is easy to use and easy to learn. Truly that's all I did like about the system. Too easy to overwrite and mess up though. Cons When you do billing on this system once you change the date on something, even if mistake you can't go back if that makes sense. Like there is no are you sure feature. And if you did mean to you don't see the change it was like it never happened. Not a good feature to me Review Source Response from Platinum System December 12, 2017 Laurene, if any accounting is changed you can see the changes in another area of the program called accounting review. AE Andrea E. CA Medical Practice Used the software for: 2+ years ### "Keeps our office flowing." December 18, 2017 4.0 Pros Support team is very knowledgable and very personable. I always appreciate their prompt friendly service. Cons Not totally user friendly for English language users. Manual pages are not complete. Some of the chapters are missing from our system. I'd prefer to be able to learn more independantly. Review Source Response from Platinum System January 23, 2018 Thank you for your great review we currently have training videos on our website which can be used to refresh and also train on how to use the system making it a more fun and relaxed software to use. Be on the look out for a new Platinum Interface coming soon!!! TR Ty R. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "I have been using Platinum for about 8 years" December 22, 2017 5.0 Daily notes are quite quick. INtegrated billing is very convenient. Pros I like how it is integrated with billing and EHR. I like the touch screen use. I like the imaging that can be on the home EHR screen. Cons It's starting to look dated, it needs a refresh and modernization. A new way to sign in, with a phone number or something. The swipe cards have run their time. Its time to use a pin or something like that. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. Be on the look out for a new Platinum Interface coming soon!!! JF John F. Dr Health, Wellness and Fitness Used the software for: 2+ years ### "The Complete Package" July 12, 2019 5.0 Overall it’s a great system. Platinum is always working to make improvements and keep up with the changes in the profession. Pros The complete package: patient records, billing, and excellent customer support. Cons I find some of the insurance check posting confusing with too many steps. Review Source Response from Platinum System July 16, 2019 Thank you for your review Dr. Fox. PW Paolo W. Chiropractor Used the software for: 1-2 years ### "Really help organize my day to day task" December 22, 2017 4.0 Pros Customer service is outstanding. It stream line alot of my task. Great at keep stats and payments. The thermography option really help me track the patient thermography pattern. Cons The cost, the increasing monthly maintenance fee, the inability to have a copy of platinum on laptop while traveling, the glitches that cause new patient to randomly add new appointments and remove existing appointments, and inability to delete a patient file. Review Source Response from Platinum System January 22, 2018 Thank you for your great review. We are always here to help with any issues you maybe experiencing one of our agents can reach out to you to take a look into this. Be on the look out for a new Platinum Interface coming soon!!! Similar Products Featured