Who Uses This Software?

Contact Centers and call centers from SMB to global enterprise. The industry does not matter as we works with all markets including government accounts.


Average Ratings

2 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Spectrum Corporation
  • www.specorp.com
  • Founded 1971
  • United States

About neXorce

Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones. Improve agent performance and increase call center awareness with real time reporting for the agents.


neXorce Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

neXorce Reviews

Worth every penny!

Sep 03, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Their tools are very flexible and they were able to integrate all our telecom and network applications - CMS, Open view, and remedy help desk.

Cons: Its not cheap, but compared to their competition, they had the best pricing.

Overall: Over all, I would give them a 9 out of 10. The software is very good, easy to use, and their staff was great to work with.

Worth every penny!

Sep 03, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Their tools are very flexible and they were able to integrate all our telecom and network applications - CMS, Open view, and remedy help desk.

Cons: Its not cheap, but compared to their competition, they had the best pricing.

Overall: Over all, I would give them a 9 out of 10. The software is very good, easy to use, and their staff was great to work with.