# AmberPOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AmberPOS the right Point of Sale solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95945/Amber-POS/reviews --- AmberPOS 4.1 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AmberPOS Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews VN Viviane N Buyer/Inventory ManagerSporting Goods, 11 - 50 employeesUsed the software for: More than 2 years. “Amber is easy to use on a daily operations.“ March 31, 2021 MD Matthew D General ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The team support has truly been wonderful!“ August 3, 2020 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VN Viviane N. Buyer/Inventory Manager Sporting Goods Used the software for: 2+ years ### "Outstanding support" March 31, 2021 4.0 Great experience. Pros Amber is easy to use on a daily operations. The best thing is without a doubt the support I have received from Amber Team, specially \[SENSITIVE CONTENT HIDDEN\] himself. Always professional, supportive, willing to listen to any issues and help solve them. Cons The system is local server base and and not cloud, which required higher cost on IT services and hardware maintenance. Reason for choosing AmberPOS Local company Review Source GE Genevieve E. Retail Used the software for: Less than 6 months ### "We have been very happy with Amber POS" October 23, 2014 4.0 Pros The reporting feature is awesome! We can provide all the relevant information our bookkeeper needs quickly and easily. Our training technician was extremely helpful and gave us a very useful orientation. We also really like the integration with a second back room computer, freeing up the POS for sales while inputting new inventory. Cons The software was a bit overwhelming as first. It would be ideal if there was a simplified version available for smaller businesses that could be unlocked and expanded as needed. Free technical support should be appreciated. The support subscription is expensive and the cancellation fee is disappointing. Review Source Response from Pacific Amber Technologies October 24, 2014 Our technical support fees are some of the most affordable in the industry at just $29/m per system, which covers our customers for unlimited technical support and includes ongoing software upgrades at no extra charge. While most software manufacturers force you to re-purchase a new version of the software every few years, our customers enjoy the benefit of getting all updates included for FREE with our support & updates subscription. Not only does this mean they don't have to incur additional major costs every few years, it also means they are always getting the most up-to-date version of our system, and their staff can always contact us for unlimited support. We do not charge a cancellation fee for the monthly support subscription. However, if a customer decides to opt-out of our monthly support and software updates program for an extended period of time, and for example if two years later they are running an older, out-of-date version of our software because of that decision, we do charge a small re-activation fee to complete all the necessary updates on their systems. However there is never any fee to cancel our support program. JS Judy S. Owner Retail Used the software for: 1-2 years ### "Works" June 6, 2017 3.0 Pros Everything is there and many reports Scans products and works well with the credit processing Can preform queries on data Cons only had a few credit processing to use that would work with the system Ability to scan DL to get age verification still haven't been able to figure this out. When it scans, you get the driver's license number, not the birth date. very costly better off to purchase the software as the support they refer you to the online manual anyway. Once into your second year, your system will be paid for. make sure your data is the way they load into the system or you could be in big trouble with inventories not right. Review Source LW Laura W. Owner Farming Used the software for: 1-2 years ### "AmberPOS a Perfect Fit for our Complicated Business" October 17, 2017 5.0 Pros AmberPOS solved our complicated retail business's problems. We sell live animals as well as merchandise, both online and at our brick and mortar. Only AmberPOS could handle our complicated inventory needs and reporting, along with the usual POS issues. Hands down the absolute best customer support we could ask for! Cons AmberPOS is complex so its interface is a bit complicated. After training and daily use we were able to get comfortable with AmberPOS and use it to its full potential. Review Source IZ Irvin Z. CEO Retail Used the software for: Less than 6 months ### "AmerPOS" September 9, 2022 4.0 None, anymore. Pros The Rental Program, which QBPOS does not offer. Cons The software was decent, but almost no support. Alternatives considered [Epicor Propello](https://www.capterra.com/p/202395/Epicor-for-Retail4/) Reason for choosing AmberPOS Ease of use. Review Source BS Betty S. Owner Arts and Crafts Used the software for: 2+ years ### "The Best POS I have ever used" January 12, 2018 5.0 Pros Easy to use, adjust inventory, The support staff is just wonderful. I have never waiting more than 45 minutes for a call back. Prompt and professional. The set up was easy and all updates have been without a hitch. Love working with them and this product Review Source JK Jeff K. Retail Used the software for: Less than 6 months ### "Patch, patch, Poof" October 14, 2014 1.0 Pros I literally lost six weeks of patches, adjustments, reloads, and re-entering products. Even with my own IT personnel involved, it never really worked. They gave me my money back, but I lost a lot of money in labor on my end to make it work. It never did integrate with Big Commerce. It deleted products on the website that were not supposed to be deleted. It was very user-unfriendly. If you like talking to their staff every day and waiting for call backs, go for it!! Cons Every function was a custom patch. Review Source Response from Pacific Amber Technologies October 24, 2014 This customer had a very unique set of specialized custom requirements for their ecommerce setup that were unique to their store. We spent several weeks of our time trying to accommodate the unique needs of this customer, including developing custom changes to our web connector module for them, but with each customization we made for the customer, we realized that their needs were more and more specialized. After trying to accommodate their very unique needs, and investing resources from our side on custom programming and support, we jointly agreed with the customer that their unique, specialized needs could not be met. Therefore we agreed to offer the customer a complete 100% refund on their purchase, even though our support and custom development costs outweighed their investment in the software. We hope the customer can find a custom developed solution elsewhere, and apologize for any time spent from their side while we tried to make it work for them. KC Katie C. Furniture Used the software for: ### "New furniture and accessories store" June 13, 2014 3.5 Pros The staff has been very helpful in directing us with how to set up the system for our use. We really like the intuitiveness of the main screen, and the system itself is easy to use once you have had one or two training sessions. The KnowledgeBase is a great tool to have, but it could have better information behind it. Cons The interface with credit card processing is much more difficult than it should be. It would be in Amber's clients' best interests if Amber would sell the credit card swiping system that is compatible with the system. I had to spend far too much time chasing details around between my credit card processing group (Chase PaymenTech - not a small unkown) and Amber. This part should be seamless for the customer. Amber is not an inexpensive system (to purchase, as well as the monthly licensing fees), which makes this more annoying to experience. There are far too many options in the Amber online store that lead to dead ends! If you don't sell it, don't have the option available. Review Source HB Heather B. CFO Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "two way radio shop finally found rental software to manage serial numb" January 21, 2016 4.0 Pros We are a specialized radio shop and require that our products be tracked by serial numbers. While quickbooks and microsoft can manage this - you cannot search either of their pos systems by serial numbers. Amber is the first piece of software I have found in years that manages serial numbers AND will manage rental radios as well. Cons Having to log in and out continually is time consuming. Logging in to the inventory function then in to pos sales function - It would be nicer if you logged in once and could move throughout the program on the same log in. You cannot edit an invoice once it is made - you have to void and re-issue with a different invoice number. Review Source AS Abraham S. Compliance Officer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Software for an up-and-coming company" April 4, 2018 4.0 I utilized and managed this software at a clothing store in Downtown Brooklyn a few years ago Pros The software itself has a very user-friendly interface when compared to other POS programs and customer service is respectful in the least. You may not reach them on your first call within a timely manner, but when you do get someone on the phone, they are always able to help you figure out your problems. Cons Like most POS software, it can be difficult to train new employees who are not tech savvy on using the interface. I would recommend a more competitive, modern software for companies with more than 10 employees. Review Source JL Jan L. Used the software for: ### "" February 21, 2012 5.0 My partner and I own two knitting stores with extensive inventory. The inventory system that we were previously using was not user friendly, nor did it provide us with adequate reporting tools. We knew there had to be a better system, but as small business owners, cost was a significant factor. After extensive research into a variety of different options we decided that Pacific Amber Technologies provided a better product than others that cost twice the price. We have now been working with Amber POS for over a year and cannot say enough about how happy we are with this transition. The support crew was extremely patient, efficient in training all our staff, and their continued support has been invaluable. I would 100% recommend Amber POS to any business, small or large. Review Source TG Tom G. Sporting Goods Used the software for: ### "Excellent product-good price-great support" May 29, 2014 5.0 Pros The program has the features we need to handle clothing and footwear. You can manipulate the data fields; installation was easy with no problems. I am still learning the program, and the training is very good. The training person knows the program top to bottom, and the company in general seems top notch and trustworthy. One last thing, when their rep says they will call at a certain time, they call on time. Cons I haven't found anything to dislike yet, I am pleased I purchased this program. Review Source SW Sylvia W. Retail Used the software for: ### "Affordable, versatile, easy to use, Microsoft-based, top-notch product" January 26, 2015 5.0 Pros It's easy to use, has logical concepts, is user-friendly, and is very affordable compared to other systems. The vendor has been excellent with training and followup questions. We made the right decision going with AmberPOS. Cons I would like to have had a downloadable manual of instructions instead of having to go to a website to have questions answered on what steps are needed to carry out various functions. Review Source RS Ramamurthy S. Senior Systems Specitalist Retail Used the software for: Less than 6 months ### "AmberPOS" December 11, 2016 3.0 The product had the features. The only drawback was Integration to other systems. Pros Point of Sale, Tracking Rental Items Cons Integration Review Source JR Jan R. Retail Used the software for: ### "AmberPOS review" September 16, 2014 5.0 Pros I like the ease of tracking sales and inventory. Cons Completing purchase orders was complicated. We were led to believe that it was accessible from remote location. Review Source SA Sonam A. Software Engineer Retail Used the software for: 6-12 months ### "A very secure system" March 1, 2018 3.0 Overall its a good system Pros Main advantage of this system is it is very secure, no chances of fraud and as well as it is very fast Cons Should provide free trial atleast for three months to the merchants so that they can get enough time to be familiar with Review Source RS Rachel S. Owner Retail Used the software for: 1-2 years ### "Too clunky and customer service is terrible unless you pay " June 8, 2016 1.0 Pros It communicates well between 2 stores. You can set up a way to track frequent buyer cards even though it's clunky. Cons Getting things set up is incredibly clunky, and it's nearly impossible to predict what will go wrong. They force you to buy a subscription to their customer service help, so at that point, it adds on to the price. And if you don't, you get absolutely no help getting their software to really work for you. Most of the problems we have had are entirely THEIR fault and they still won't help you without the "customer service" package. a) we keep getting a message that says "duplicate entry or something is wrong" and they won't/can't fix it unless we pay. We can't rearrange the order of the point system items without literally going in one at a time and hitting "up up" until it gets to where you want. This takes HOURS. You can't delete one transaction that you've "held" (or "parked" in their terms) without deleting ALL parked transactions. The frequent buyer program/points system is clunky and hard to manually fix anything.. I guess it's trying to prevent fraud, but... for instance, I'm a pet food store... we do a buy 12 get 1 free program on our bags of dog food. If a person buys 6 bags of one food, and then switches to a different line of foods but the first 6 bags might sort of count (like they buy 15# bags, then buy 30# bags) you can't transfer the points from the first 6 bags at all... there is no way to "force" the free bag and deduct points. If you comp the bag manually, the customer gets one more point, not 6 less points. There is no report that I can find that tells you how many returns you've done in 1 month, or from 1 vendor, or from 1 customer, etc.. no way to track returns at all as far as I can tell. Sales per day of the week is also not found. In order to do my taxes each month, I have to run 2 separate reports... 1 to find service sales (non-taxable) and another to find tax exempt sales (like for government orgs). shall I go on? Review Source Response from Pacific Amber Technologies August 12, 2016 I’m sorry our software didn’t work out for you Rachel. I hope you find something you’re more happy with. We do not force customers to purchase a subscription to our support and updates program – it is completely optional, but the vast majority of our customers do decide to go with the plan as it’s such a great value for your money. We offer unlimited support and complete software updates for just CAD $29/m which ensures that your software is always up-to-date and any new versions of the software are installed free of charge. The program IS entirely optional as well, and some of our customers decide not to purchase the program and instead just pay for tech-support if they need it. We also do include up to 6 hours of training, converting data and importing of inventory from an old POS system at no extra charge. As for our “Try before you buy” program, we have a full 90 Day 100% Money Back Guarantee for anyone who purchases our software licenses, so if for any reason they are not 100% completely satisfied with our software, they can receive a full refund no questions asked. VR Verified Reviewer Bookstore Manager Used the software for: 2+ years ### "Customer support is APPALLING!" April 27, 2018 1.0 Cons Random errors. Their "fully integrated credit card processing" isn't. Sales process through credit card payments but not recorded in register. Customer service's reponse: "Just do a physical inventory of your 15,000 items to determine what sold." Half of the month of sales and receiving history disappeared randomly for no known reason. They don't care. Review Source Response from Pacific Amber Technologies June 22, 2018 This review was mistakenly left for the wrong POS company. This is not our customer. They may have us mixed up with a Restaurant POS system with a similar name to ours. We don't sell restaurant POS systems. We sell a Retail POS system. This anonymous review is either fake or left for the wrong POS company. It claims our system doesn't store transactions in the POS database. That is simply not true. We have thousands of customers, some with transactions going back 10+ years. They must be mistaking our system for a different software. We tried to get Capterra to correct this mistaken and misleading review but they refused even though this was not left by one of our actual customers. AG Annette G. Controller Retail Used the software for: 2+ years ### "been using this for four years and it is VERY reliable. like all new software programs, you need to adjust to all new bells and whistles" February 21, 2017 5.0 We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away. However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that) I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company. there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use. Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets. Pros Customer History and product history. this software tracks EVERYTHING that you do with a product. Cons glitches that come occasionally with updates. Review Source WG Wayne G. Retail Used the software for: ### "A robust POS for small businesses" October 17, 2014 3.5 Pros They are responsive to requests for assistance. The software has many advanced features. The value is good. The built-in reporting is nice, with some caveats (see below). Cons As a former software developer with 15 years of experience, there are a few issues I have. These might not bother everyone, though. First, the reporting system is nice, but you cannot alter the format or add/remove fields from the canned reports. This means I eventually had to build my own back end reporting system. The vast majority of people won't be able to do this, so be aware that if your main goal is robust reporting, this is a pretty major issue. Lack of keyboard shortcuts. If I change a SKU I cannot hit ctrl+S to save. I have to click the save button with the mouse. It's annoying. Unable to customize screen layouts. On the customer screen, for example, I cannot choose to display only the fields I use. This means there are a ton of fields I don't care about that I can't hide. This is the same for all the screens. The software has a lot of fields because of the advanced nature of its design. Even so, I don't need all of them, so being able to hide them would be wonderful. The label design system lacks a "snap to grid" system. Actually, it doesn't have a grid system at all. This makes designing a label unnecessarily difficult Custom queries cannot be altered later. If you setup a special price rule with a custom query and later wish to modify it, you must start over. Any attempt to change it will give you an error. This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule. It rounds down on sales taxes. If you sell any item that results in a sales tax value less than a penny, it won't charge sales tax. When you move thousands of dollars a year in these small transactions, this can lead to a substantial amount of sales tax you owe that the system never collected! Review Source DS Daniel S. Used the software for: ### "" February 7, 2012 5.0 We are a small rapidly growing specialty garden store. We have used a few different POS systems since opening, about 6 years ago. All of the systems we worked with in the past had too many functionality issues for us to keep using their software for very long. Since switching to Amber POS almost 2 years ago, our system has become much more streamlined and much easier to use. We have a warehouse that we use for excess product and bulky item storage. Amber POS can accurately track ALL of our inventory in both locations. When we expand to more store locations, we can add an infinite number of additional stores, using all the existing information. No need to retype anything in! All business information is now kept in one place. It's very easy to find any information needed from product information, vendor information, customer information, to all sales history & reports. The staff at Pacific Amber has been a blessing for our business. They are always ready to help with any issues that may come up. They usually answer the phone on the first call, but if I have to leave a message, I get called back quickly. Try that with Quick books and see how you feel endlessly waiting for help that doesn’t come. We had some issues setting up our old accounting program on new computers we bought. The staff at Pacific Amber even helped us install software from another company! I'm not saying that they are supposed to or expected to, but service like that is one of the many reasons that I am extremely happy with their software and support. They care and it shows. They also got our new website up and running! They advised us which shopping cart software to use, and then integrated it to the Point Of Sale. Now we can upload, update, edit, add and remove products from our online store right from the POS window! When we sell an item online, the transaction can be downloaded into the POS without having to retype any information! I'm sure you can see how much time this can save! We can even sell on eBay though our website and not have to retype in ANY information; it all gets downloaded correctly right into the POS. All in all, this is a great system and I am very happy with it and the staff at Pacific Amber Technologies. I would highly recommend it to anyone who needs a solid POS system, from a single store with a small inventory, up to large retail companies with dozens of stores and thousands of products. This software can handle whatever you need it too. Review Source JP Justin P. Used the software for: ### "" November 9, 2011 5.0 I run a small business shoe store. The store has been in business for 33 years and coming into 2011 had never had any type of POS/inventory management. I came to SoftwareAdvice.com looking for assistance in locating the perfect retail software for a business that had previously never had as much as a computer. After a couple of months, I was able to narrow my search to Pacific Amber Technologies and their AmberPOS software. Despite being based out of Vancouver and having a 3-hour time difference to me on the east coast, Pacific Amber's customer service was top notch. Since they are a smaller business themselves, they seemed to understand the constraints of time and money and really worked to make sure I was getting everything I needed without spending more than I had to. In the early stages of getting all of the hardware, if they didn't have a product that I needed for a price that worked, they would direct me towards where online I could find it while maximizing my dollars. They assisted me every step of the way, from installation of software, to setup of any hardware, to getting my inventory tracking up and running. When it came time to set up my online store, AmberPOS was once again a huge help. The integration with my physical inventory and my online inventory was synced without much hang-up. As a business that hadn't used any type of inventory tracking previously, or anything digital at all, AmberPOS was relativity simple to teach to my sales staff and owner, all of who had very little computer experience. Most caught on very easily, and I definitely think that AmberPOS's layout and graphics not only make it a nice system to look at everyday, but much more inviting to someone who wouldn't be as comfortable with a system that functioned the same but looked like a spreadsheet. Over the past six months that we have had AmberPOS up and running fully in our store, any time we needed assistance we never had much issue getting in touch with their support team. Usually we could get the issue resolved within 24 hours, and they always checked back in to make sure everything was running smoothly. I cannot recommend Pacific Amber and their AmberPOS software more for a company of any size. The only reason I gave Functionality a 4-star rating is there are still a few minor issues, but whenever those are brought to their attention they are pretty quick to listen and update the software. I'll be sure to use AmberPOS for years to come! Review Source PW Penny W. Owner Retail Used the software for: 2+ years ### "Endless flexibility and functionality. Great service." December 5, 2017 5.0 Pros I love that the system is easy to customize and flexible. The Amber staff is always available and willing to help, and have helped me craft the system to work exactly how we need it to work for the unique needs my retail store has. They are able to remote into our computer and help us create new features or troubleshoot problems in real time. Cons I would normally call it a con that I have to sometimes leave a voicemail, but honestly, it's faster than going through 20 different prompts before I can reach a live person. When I do leave a message they call back right away. There are no voice prompts. It's either a live person straight away or a quick call back. And the support staff is a small team, so you can easily speak to the same person every time you call, and they know our account when we call, AND they know and understand their product, which is more than I can say for 90% of the technology vendors I normally have to deal with! Review Source MD Matthew D. General Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent POS option that does not break the wallet" August 3, 2020 5.0 From the start, the AmberPOS Team has walked us through setup to some minor issues we have had. The fact that they responded with expedience during a 4th of July weekend speaks volumes! The team support has truly been wonderful! Easy program that can be navigated by younger staff, and flexibility of sales ability work very well. Considering that we are a ticket booth, snack bar, and retail store, this program covers all bases for us! Pros Scalability and user friendly features allow this to remain small but give the ability to increase as the business grows. Cons Due to our location, internet is a little slow. Although this is not a cloud based POS, it still requires updates that can bog down our internet. This is NOT an issue with the software, it is an in-house issue. Reason for choosing AmberPOS Less expensive, better fit for our location/store. We weren't being sold, we were just given information from the other POS providers. AmberPOS treated us with respect and paid attention to all of our concerns during purchasing. Review Source DA Daniel A. Director of Retail Operations Museums and Institutions Used the software for: 2+ years ### "Top Notch Service !" December 7, 2017 5.0 For anyone looking for a POS system, you cannot go wrong by choosing Amber. Pros Amber is easy to teach to my staff, remarkably easy to use on the administrative side and offers wonderful and personal support. It is an affordable system that I highly recommend to anyone looking to upgrade. From the people to the program, itself, I couldn't be happier and feel more confident that I made the right choice by choosing Amber. Cons I operate four separate museum stores and maintain four separate inventories within Amber. My wish is that it could be made easy to toggle between inventories without having to log out of one and into another. I'd love to be able to just log in and be able to maneuver between inventories with a bit more ease. Trust me, I can be a whiner..........and if this is my only complaint........well, Amber is doing okay by me, then. Review Source Similar Products Featured