# Page 2 | AmberPOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AmberPOS the right Point of Sale solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95945/Amber-POS/reviews --- AmberPOS 4.1 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of AmberPOS ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use lM lisa M. owner Retail Used the software for: 1-2 years ### "Amber is an update from an old POS system and it now allows me to couple inventory with a web site" November 7, 2017 4.0 Would love to be able to have a convenient suggestion box to enter suggestions for improvement - and a newsletter emailed or on program to access letting us know what changes made and what changes you are working on to improve the program. Pros After a bit of a learning period since I was not used to working with spreadsheets, I found it easy to work with. After two years I am still finding out features that I find useful. Have also found tech support friendly and helpful. Integration with Big Commerce added additional challenges that Amber seems to be trying to deal with . Cons Tech support feedback not 100%. Had sent a few questions that did not get answered. Would really like to have an emailed newsletter announcing what improvements and changes have been made to the program. Found out that I needed to log onto a special site that had that information after being with Amber for a few years. Although POS program seems non geek friendly this information is aimed at the techs. Review Source DQ Donald Q. Owner Arts and Crafts Used the software for: 2+ years ### "On the short list" April 27, 2018 4.0 Can use any merchant card services with it. Pros Customer Care and Professional Sales Representative. Was very informative and ease of use. Positive results for speaking to others who use it. Cons Seems a little pricey, I haven't found may things to criticize on. Nice that you don't have to buy a boatload of equipment. Review Source TH Trevor H. Store Manager Retail Used the software for: Less than 6 months ### "We made a great decision" March 3, 2020 5.0 AmberPOS has taken our store from the analogue era to digital in one fast, relatively easy step. It's been a great transition, with excellent help from AmberPOS staff in every stage. Pros This software has saved our team time, saved us from headaches, and has brought efficiency to our store beyond any other system that has been tried since we started. Cons Although it would be nice to have a little more leeway in customizing some of the terminology within the software (change "Vendor" to "Donor" to fit our business operations, etc), there really isn't any downside to AmberPOS that we've found. Review Source JA Jacob A. Used the software for: ### "" April 17, 2012 4.5 Totally Awesome Goods is a new retail brand with the ultimate goal of having a few stores and a robust website. It was important for me, right from the start, to use a POS system that can be integrated with my website and can handle more than one location. I was just about set to go with another POS system, when Software Advice recommended the AmberPOS. I spoke to Ashley at AmberPOS who was very helpful, patient and supportive throughout the process. The POS system is very easy to use, and mostly very intuitive. Since there is a lot of functionality, I am still learning all that it can do. I was up and running very quickly. The implementation was very easy, without any issues. The technician, Pavel, was very helpful and knowledgeable. Support in general has been very good. The only major issue I have had with AmberPOS was its integration with the merchant services account. I needed to do it through a YESpay gateway, and I was not aware that was the case until a couple of weeks before the store was to open. I felt this could have been better explained up front. As a result, I don't have that integrated with my POS system. Other than that, I am thus far happy with the decision. Review Source BW Bill W. Used the software for: ### "" June 25, 2011 5.0 We are a small business that sells fishing and kayaking supplies both locally and online. As our business has grown so have our data maintenance requirements. We were operating the store and online business on independent databases, which created double the work. I looked for a solution that would integrate the two platforms and create one selling database that would solve this redundancy problem. Happily, I found Pacific Amber Technologies and their software program AmberPOS and purchased the system in June 2010. The conversion from my old system went smoothly and we were up and selling on the AmberPOS platform within a couple of weeks. AmberPOS then integrated my POS system with my online store and eliminated the necessity of managing two databases, thus cutting my workload in half. The AmberPOS system was easy for my staff to learn and the staff at Pacific Amber Technologies has been great. They have a support staff that is second to none and have completed many custom tasks for me in a timely manner. I would highly recommend this software to anyone looking to change software platforms or starting from scratch. Great Product! Review Source LB Luke B. Retail Used the software for: ### "Great Investment" June 11, 2014 4.5 Pros Amber is the most user-friendly POS software I have come across. It is very easy to use, and the basics can be learned and navigated through almost without any experience. The vendor is also great. The support I have received has been great from the Amber technicians. They respond very quickly to any questions and concerns you have regarding how to use different functions or to correct mistakes. They are quick to take control and show you while guiding you over the phone through the steps of how to accomplish what it is that you would like to do. Cons Not having 24-7 customer support. Due to not having a round the clock support for weekends and other times, there are times when you cannot get assistance when you want it. Being on a different timezone also interferes with scheduling times for instructions and online help. Review Source DM Dina M. Owner Retail Used the software for: 6-12 months ### "Great Product!" May 23, 2017 5.0 I quite enjoy using this POS system, it has made my life so much easier and I would definitely recommend to any small or large business looking for a point of sale. Pros Ease of operation, function ability. I like being able to add inventory fast and efficiently !! Cons no mainframe backup Review Source GS Guillermo S. Network Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Top notch POS System" July 16, 2018 5.0 Has a cool training mode, that copies your actual database and you can do tests and play with the features without messing up your actual data. Pros Easy to use, can link multi-location stores and keep all the data centralized on a robust SQL server on the main location. The Barcode designer is great to work with, product labels look professional and are fully customizable with your own logo, etc. Cons Windows only - not really a con but you can't get to use iPads. Requires a decent machine to run on, specially if you're running only one terminal and you have the SQL server on it. Review Source SM Stephen M. IT Manager Retail Used the software for: Less than 6 months ### "Poor company" November 19, 2018 1.0 Stay away Pros Pros???? None that I can see of. They play smoking mirrors with you. They did start the refund of the cost. Cons They want you to open up your environment to them. They want Team Viewer access to every computer that it is installed on, and SA database access on your SQL server where you do not have access to. They will not even give you the software! Not to mention forwarding the SQL port on your router to the server as well.... Major security holes and would highly recommend staying away from the POS! Review Source DL Darcy L. Museums and Institutions Used the software for: ### "Great Product and Customer Service" June 9, 2014 5.0 Pros Amber POS is a well-designed system that is adaptable to a variety of retail situations. We use it in a non-profit setting for admissions to an attraction, retail sales, memberships, and maintaining a customer/membership database that helps us track of member visits and purchases. We are also in the process of linking it to our e-commerce site so that all inventory will be drawn from one database. Cons The training and support is fabulous. Answers are prompt, and the instructor made sure that we understood the functionality. They also checked in during the setup to make sure we are happy with the software and found ways to make it the most applicable to our needs. Review Source TC Todd C. Used the software for: ### "" February 9, 2013 5.0 We searched high and low for a POS system that would integrate our fairly large brick & mortar store and it's inventory with our website. Lucky for us we found AmberPOS. Now we have a real-time inventory in both our online store and our brick & mortar store and it's really easy to keep everything in sync. The crew at Pacific Amber have been great about discussing our unique needs and making sure the integration works seamlessly. The SKU mass updater tool works perfectly, so we can manage our online inventory in bulk. The POS is a fully-fledged Point of Sale with all the features we demand. The added benefit of working with them has been a personal touch that you don't get from the 'big boys'. Highly recommended if you need to make sure your inventory is accurate, and want to manage your web store from your Point of Sale. Review Source aE abdullah E. Manager Furniture Used the software for: Less than 6 months ### "Great training and demos " September 6, 2018 4.0 Overall great value and features are mostly what you need to get you off the ground and even growing. Pros Really affordable, especially since they offer multi store features, if you want to expand without expanding your expense. Somewhat easy to use but their team really are quick to help and explain everything so I didn’t feel abandoned at all. Cons I felt the inventory could have been made easier and simpler although to be fair they did eventually help me get it right. Review Source LR Lawren R. Retail Used the software for: ### "Wouldn't recommend Amber POS" September 25, 2014 2.5 Pros Amber POS is fairly intuitive and easy to learn for the basics. Cons There are several major bugs in the software, which the staff refuses to fix, as well as some that took months to get them to fix. This software has cost my clients major admin time working around its problems. We've used this system for two years and are very unhappy with it. Historical data almost never runs correctly, and the techs at Pacific Amber seem to have no concept of how data is used for accounting (i.e. balance sheet accounts which have a point-in-time balance vs. income statement accounts which have a date range). Review Source SV Suzanne V. HR Coordinator Retail Used the software for: Less than 6 months ### "Useful POS that allows good reporting" December 6, 2016 4.0 Ambur is an intuitive POS system that allows you to track inventory, and run reports easily. Pros Track inventory, ability to apply discounts at will, intuitive. Cons I'd love if ambur allowed reporting on applying discounts and coupons. Their customer service has also seriously lacked during this last year. I'd also love if they put together a closed loop gift card service that is integrated. Review Source KM Kevin M. Wine and Spirits Used the software for: 2+ years ### "Support of AmberPOS support" October 13, 2017 4.0 For a stand alone POS solution, this is the one to choose. Pros AmberPOS has been our retail software supplier for over 15 years. We have had great support and solutions that fit our needs. Their improvements to the POS program has helped Marquis Wine Cellars get to the next stage of growth. Support is timely and knowledgeable. Lots of reporting capabilities and the program has been very stable over all these years. Cons This could integrate easier with accounting software. Review Source LA Lawrence A. Business Center Manager Retail Used the software for: 6-12 months ### "Helpful Customer Service" January 29, 2019 5.0 Pros One thing i admire about AmberPOS is their customer service which is very helpful and friendly. They responded and resolved issues when there are bugs on the system. Cons There are occasionally bugs on the system but Amber resolves and fixes the issue right away. I commend them for that! Review Source MS Mrityunjay S. Financial Controller Retail Used the software for: Less than 6 months ### "Happy with the product, followup services." August 23, 2018 4.0 Pros Really detailed and good control for inventory and very simple to use. The best part is any one can learn how to use quick Cons Would have been awesome if you could integrate this software with any payment processing companies. Overall good performance Review Source AF Alice F. Owner Retail Used the software for: 1-2 years ### "Point of Sale decision" April 15, 2019 4.0 I had too many unknown transactions - as in clients now everyone goes in the system - easier to find transactions if old payment type is not know. Pros Fantastic customer service. Has lots of features for the expense. Cons Wish I could integrate this with a booking scheduler. I have a client database that we use to sent up courses and customer service. We have to manually transfer payment to that client database. Review Source DJ Dana J. Retail Used the software for: ### "Great product with excellent customer support" July 2, 2014 4.5 Pros The product is very versatile and can be customized to meet just about any store's needs. The customer support is very prompt and helpful (and the monthly service fee is very reasonable). Cons Their customer support hours of operation do not fully meet our needs. We are on the east coast, and Amber's customer support is based on the west coast, so their customer support is not available to us in the morning. Review Source ES Emily S. Used the software for: ### "" January 17, 2013 5.0 Though we have a few occasional hiccups (mostly in integrating with our online sales) overall Amber is a great system. The tech support team is on the ball, and the program itself is great for multi- or single-store use. It's aesthetically pleasing and intuitive, and the many (customizable) reports make it easy to get the exact sales data needed. We are very pleased we chose Amber and it's definitely improved the way we do business. Review Source EY Eddie Y. Manager Restaurants Used the software for: Less than 6 months ### "Work in progress" December 13, 2016 4.0 It is coming along but we have a few issues to work out. Pros The team has been very helpful. Cons It's taking longer than expected. Review Source NB Nathan B. Manager Automotive Used the software for: ### "If you are beyond a basic shop, move on!" October 10, 2014 2.0 Pros They were quick to refund our money when the product was not a good fit for us. Cons It's very limited, and you have no control. They lock down all admin tools and require you to call them for changes. If you do not pay the monthly support fee, it will cost you every time you call. Review Source AG Anthony G. Health, Wellness and Fitness Used the software for: ### "Review Amber POS" June 6, 2014 4.0 Pros Easy to use, help desk always available, tons of options Cons Some security features. For one or two users, having to log in and out is a little cumbersome. Review Source CM Chris M. Furniture Used the software for: ### "AmberPOS Rocks!" June 12, 2014 5.0 Pros Ease of use and awesome people to help at a moment's notice! Cons A wee bit more ability to customize would be great. Review Source CC Chris C. CEO Retail Used the software for: Less than 6 months ### "AmberPOS is a first rate point of sale system" June 2, 2015 4.0 Pros Met my needs with a customizable CRM for client management and options for customization Cons Steep learning curve at the register. This is the least customizable part and the number of options can be confusing Review Source Similar Products Featured