# Dial800 CallView360 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dial800 CallView360 Software - reviews, pricing plans, popular comparisons to other Call Tracking products and more. Source: https://www.capterra.com/p/95951/CallView-360 --- # Dial800 CallView360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dial800 CallView360 ## What is Dial800 CallView360? Bold Analytics & Powerful Tracking from Dial800. With our cutting edge suite of CallView360 tools, get instant insights into your call and text data like never before to power campaigns & increase call conversions. The Dial800 platform closely joins marketing, direct & digital media tracking, call center management, business phone systems, and SIP trunking into a single easy-to-use application. ## What is Dial800 CallView360 used for? [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dial800 CallView360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dial800.com&name=Dial800 CallView360) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dial800 CallView360 4.8 (10) VS. [4.7 (313)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.7 (313) Value For Money 4.8 (10) Value For Money 4.6 (298) Customer Service 4.8 (10) Customer Service 4.6 (294) ## Dial800 CallView360 alternatives [4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/95951/CallView-360/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Tracking Metrics 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources Recording 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record live video calls to play later Reporting & Statistics 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dial800 CallView360 26 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Track and interpret campaign performance metrics Alter the layout and content of reports Move files across different systems or networks Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Store information about leads or contacts and track, manage and nurture them throughout the sales process Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 4.8 (10) Basic - Enterprise Packages $50.00 Flat Rate,Per Month It includes: - Call tracking - Call recording - Call Analytics - AI Analytics - Call Flows - Call Routing - Custom Call Routing - Time of Day Routing - Geo-Routing - Real-time Integrations - Call ROI Reporting - Toll Free Numbers - Vanity Toll Free Numbers - Repeating Digit Toll Free Numbers - True 800 Numbers - Business Voice - Business VoIP - UCaaS - Digital Marketing Tracking - DNI - Dynamic Number Insertion - Google Ads Integration - CRM Integrations - Call Center Integrations - Call Center Performance Tracking - Agency Partnerships Value for money 4.8 (10) 4.8 Based on 10 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (10) 4.8 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(9) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SM Shaun M. Partner Broadcast Media ### "The best in the biz" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 Pros Works great! Staff is amazing! \[sensitive content hidden\] is hands on and always delivers! Great team to work with! Cons None! Love it all! Has made biz a lot easier! Switched from [Invoca](https://www.capterra.com/p/142981/Invoca/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SN Shannon N. Founder and CEO Marketing and Advertising ### "Dial800 Surpasses Expectations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2024 Since I started my business in 2021, Dial800 embraced the new relationship and has taken great care of me. They explain processes, do the heavy lifting for me, and check in often to ensure my needs are met. Pros Dial800 offers top of the line customer service. They are a solutions-oriented team, continually looking to expand, evolve, and develop new tools and features for customers. Having a provider like Dial800 that is turnkey at a reasonable cost helps keep my business running smoothly. Cons One thing I am not a fan is the cost associated with inactive TFN's. That's not necessarily a knock on Dial800 as it's a industry standard when resting TFN's with a RespOrg, but it's an added expensive I do not look forward to seeing in the invoice each month. Alternatives considered [Ringba](https://www.capterra.com/p/176276/Ringba/) Reasons for choosing Dial800 CallView360 The cost played a role in my decision to choose Dial800, but ultimately it was the customer service provided to me. I was confident that Dial800 was the right choice in supporting my new business, and they continue to be a great partner 3 years later. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CZ Chuck Z. Sales Manager Consumer Goods ### "Excellent Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2024 If you need routing, reporting, and overall great client services, you will want to use Dial 800. They are there when you need them, and do a great job. Pros Dial 800 is the company we will use way into the future. They are top notch and professional. All the reporting and routing you need is in one place Cons We cannot find anything wrong with this system. It performs every fucntion we need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Erica C. Administration Consumer Goods ### "CallView 360 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2022 Callview 360 has been very helpful in operating our complex phones system and network. Pros The ability to handle, and customize our incoming calls is vital to the leads system in or business. The software is very easy to use, with customer support always there if you need it! Cons It definitely takes some getting used to, as do most things. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RF Richard F. co-owner Marketing and Advertising ### "G4 Media digs Dial 800" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2022 over the years very few hiccups. when hiccups have come up they were handled promptly. Pros call tracking and recording. we can see response and make sure traffic we generate is being handle properly. Cons ? nothing... does what we need it to do. Reasons for choosing Dial800 CallView360 don't remember... price? Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YG Yolanda G. Marketing Associate Marketing and Advertising ### "Call tracking made easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 8, 2022 No difficulty at all using the product. Pros It's efficient to track any call from a campaign. straightforward and easy to use. Cons one suggestion, less clicking through out the site. Or easier why to search through a DNIS. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PY Paul Y. Media consultant Automotive ### "Everything you could ask for in a phone tracking software !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2022 The biggest benifit is being able to show response on an ad campaign when the \[SENSITIVE CONTENT\]- who likely is not taking calls does not think he is gtting a big enough response some times we listen to calls together sometimes I send the calls and sometimes they log in but it makes our efforts transparent and the success is obvious at the end of the day its proof we are doing our job for the client. Pros Easy to set up easy to route, inexpensive enough to include without charging the customer anything or a nominal fee or a pass through! Cons We like it just the way it is, and \[SENSITIVE CONTENT\] who has been our company customer rep for years is very attentive to our needs- always gets to the root of what we ask or need from the software including training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Computer Software ### "Call tracking is easy now" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 3, 2018 Overall experience is good, it is actually quite helpful. Pros Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call. Cons There isn't anything I dislike about this but yes support could be little better.thanks Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Key Account Manager Computer Software ### "Know your calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 30, 2018 Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business. Pros This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents. Cons I didn’t have any problems. Absolutely loved it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Cassandra D. Office Manager Medical Devices ### "My experience with this software was wonderful. It offered robust options and made our jobs easy. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2017 I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed. Pros I liked the fact that it was accurate. It also helped us to offer more training to our representative. Cons There was not anything I did not like about this software. It offered more that I wanted or expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/95951/CallView-360/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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