# Dial800 CallView360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dial800 CallView360 the right Call Tracking solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95951/CallView-360/reviews --- Dial800 CallView360 4.8 (10) [View alternatives](https://www.capterra.com/p/95951/CallView-360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dial800 CallView360 Ease of use 4.7 Customer Service 4.8 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Key Account Manager Computer Software Used the software for: 1-2 years ### "Know your calls" October 30, 2018 5.0 Mostly this softy was used as a analysis tool to help the agents perform better. Also to study the pattern of the inbound and outbound calls in the business. Pros This software enables the user to analyze the incoming and outgoing calls. There is an option to download calls or even email them. This helps a lot in training the client service agents. Cons I didn’t have any problems. Absolutely loved it. Review Source SN Shannon N. Founder and CEO Marketing and Advertising Used the software for: 2+ years ### "Dial800 Surpasses Expectations" April 2, 2024 5.0 Since I started my business in 2021, Dial800 embraced the new relationship and has taken great care of me. They explain processes, do the heavy lifting for me, and check in often to ensure my needs are met. Pros Dial800 offers top of the line customer service. They are a solutions-oriented team, continually looking to expand, evolve, and develop new tools and features for customers. Having a provider like Dial800 that is turnkey at a reasonable cost helps keep my business running smoothly. Cons One thing I am not a fan is the cost associated with inactive TFN's. That's not necessarily a knock on Dial800 as it's a industry standard when resting TFN's with a RespOrg, but it's an added expensive I do not look forward to seeing in the invoice each month. Alternatives considered [Ringba](https://www.capterra.com/p/176276/Ringba/) Reason for choosing Dial800 CallView360 The cost played a role in my decision to choose Dial800, but ultimately it was the customer service provided to me. I was confident that Dial800 was the right choice in supporting my new business, and they continue to be a great partner 3 years later. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "Call tracking is easy now" November 3, 2018 3.0 Overall experience is good, it is actually quite helpful. Pros Used it once for 4-5 months, I must say it's very helpful, it gives you most of the details required for any incoming or outgoing call. Cons There isn't anything I dislike about this but yes support could be little better.thanks Review Source PY Paul Y. Media consultant Automotive Used the software for: 2+ years ### "Everything you could ask for in a phone tracking software !" March 30, 2022 5.0 The biggest benifit is being able to show response on an ad campaign when the \[SENSITIVE CONTENT\]- who likely is not taking calls does not think he is gtting a big enough response some times we listen to calls together sometimes I send the calls and sometimes they log in but it makes our efforts transparent and the success is obvious at the end of the day its proof we are doing our job for the client. Pros Easy to set up easy to route, inexpensive enough to include without charging the customer anything or a nominal fee or a pass through! Cons We like it just the way it is, and \[SENSITIVE CONTENT\] who has been our company customer rep for years is very attentive to our needs- always gets to the root of what we ask or need from the software including training. Review Source SM Shaun M. Partner Broadcast Media Used the software for: 2+ years ### "The best in the biz" May 30, 2024 5.0 Pros Works great! Staff is amazing! \[sensitive content hidden\] is hands on and always delivers! Great team to work with! Cons None! Love it all! Has made biz a lot easier! Review Source CZ Chuck Z. Sales Manager Consumer Goods Used the software for: 2+ years ### "Excellent Company" March 19, 2024 5.0 If you need routing, reporting, and overall great client services, you will want to use Dial 800. They are there when you need them, and do a great job. Pros Dial 800 is the company we will use way into the future. They are top notch and professional. All the reporting and routing you need is in one place Cons We cannot find anything wrong with this system. It performs every fucntion we need Review Source EC Erica C. Administration Consumer Goods Used the software for: 2+ years ### "CallView 360 Review" May 13, 2022 5.0 Callview 360 has been very helpful in operating our complex phones system and network. Pros The ability to handle, and customize our incoming calls is vital to the leads system in or business. The software is very easy to use, with customer support always there if you need it! Cons It definitely takes some getting used to, as do most things. Review Source YG Yolanda G. Marketing Associate Marketing and Advertising Used the software for: 2+ years ### "Call tracking made easy!" April 8, 2022 5.0 No difficulty at all using the product. Pros It's efficient to track any call from a campaign. straightforward and easy to use. Cons one suggestion, less clicking through out the site. Or easier why to search through a DNIS. Review Source RF Richard F. co-owner Marketing and Advertising Used the software for: 2+ years ### "G4 Media digs Dial 800" April 8, 2022 5.0 over the years very few hiccups. when hiccups have come up they were handled promptly. Pros call tracking and recording. we can see response and make sure traffic we generate is being handle properly. Cons ? nothing... does what we need it to do. Reason for choosing Dial800 CallView360 don't remember... price? Review Source CD Cassandra D. Office Manager Medical Devices Used the software for: 2+ years ### "My experience with this software was wonderful. It offered robust options and made our jobs easy. " June 7, 2017 5.0 I benefited by being able to really see what my call center representatives are doing and narrow down how to train them where it was needed. Pros I liked the fact that it was accurate. It also helped us to offer more training to our representative. Cons There was not anything I did not like about this software. It offered more that I wanted or expected. 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