# iVisitor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iVisitor the right Visitor Management solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/95961/iVisitor/reviews --- iVisitor 4.5 (46) [View alternatives](https://www.capterra.com/p/95961/iVisitor/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iVisitor Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucy R. Tenant Services Coordinator Real Estate Used the software for: 2+ years ### "A software program that works anywhere you need it to register guests/visitors." November 7, 2017 4.0 Pros The software is user friendly for entry of visitors/guests and our security guards manage to get check in quickly. Cons The system has had issues during the last couple of weeks in the morning when we have had a large number of visitors/guests to check in. Review Source JH Justin H. Director of Regulatory Compliance Defense & Space Used the software for: 6-12 months ### "Veristream Success Story" January 17, 2019 4.0 See Pros Section Pros When looking for a solution to replace our manual visitor process we did a lot of research on the right software application. We are an aerospace company with restrictions on access and many policies/procedures that detail the requirements for visitors into the building. Veristream provided a solution that was flexible in application allowing us to address our specific needs and regulated environment. The cost was competitive and it was nice that we could tie the software into our existing screening software to provide a seamless process. The Veristream team was very helpful in designing and aiding in the implementation process. If you are considering a software solution to manage visitor access Veristream software should be on your radar. Cons The only real issue we identified with the Veristream software is the printing limitations. We were looking for an option to print multiple color badges to help better identify a restricted visitor from a visitor that was unrestricted. We had a similar problem in addressing our desire to label certain visitors as "escort required". That said, none of the software applications we reviewed prior to selecting Veristream provided these features. The issue is easily addressed by process/procedure and shouldn't have a heavy impact on the decision to use Veristream software. Review Source Response from Building Intelligence January 18, 2019 Hi Justin- We are so pleased to hear our visitor management solution has positively impacted the success of your business! Your satisfaction is very important to us, and our development team will be taking a look into your concerns. We will reach out to you directly when a resolution is identified. Thank you for your support and loyalty. We are grateful to have OECO as a member of the Veristream family! PW Paul W. Property Manager Real Estate Used the software for: 1-2 years ### "Satisfied but not impressed" May 14, 2019 3.0 Overall I'm satisfied with the product but wish it was more consistent. It is a very easy to use platform. Pros Ease of use on the platform. Nobody has any issues understanding how to use it. Cons Troubleshooting veristream outages. Happens to often when ivisitor freezes for five minutes because of an outage (diagnosed as an off site issue). Review Source Response from Building Intelligence June 20, 2019 Sorry you've experienced such inconsistency with our iVisitor software! We're proud to say we've been able to maintain a 99.97% uptime, exceeding the industry standard for SaaS of 99.8%, but we know some things will happen and we do apologize for that. For instance, this month, there was a known issue with Microsoft Azure's Cloud Services, and all vendors, everyone from Netflix and our company were affected. While these incidents are rare, we're doing our best to make sure our customers feel minimal impact during these times. From the application side, iVisitor has been fairly stable during the course of 2019. If your building uses any type of Access Control integration, there could be a slight delay when passing information from iVisitor to your access control device. If you suspect that issues are due to the communication between iVisitor and your access control server, let us know and we'll be more than happy to conduct live speed tests with your team! PY Philip Y. Director Environment, Health, Safety & Security Consumer Goods Used the software for: 2+ years ### "Visitor Management made easy and efficient!" May 14, 2019 5.0 We solved a couple of issues with this system: First, visitors are now controlled upon arrival. IN other words, they aren't wandering around and indicating that they are visiting a person who might not have been aware that someone was coming to see them. in addition, it made our employees who receive visitors on a regular basis to be accountable for their visitors. It was a "win-win" for our organization. Pros It allows anyone with incoming visitors to pre-register them in the system. Once the visitor arrives, our security guard simply clicks on the icon indicating they've arrived, provide a badge and send them to the person being visited. It's really that simple... Cons I can't think of anything, in particular, that I don't like. I haven't had any issues and, if I did have any, the product support is amazing! Review Source Response from Building Intelligence May 15, 2019 Thank you for your review, glad it has been deemed a "win-win" for your organization! WE Will E. Senior Technical Analyst Entertainment Used the software for: 2+ years ### "Veristream Review - iVisitor" May 14, 2019 5.0 Overall we have had an outstanding experience with Veristream. The support as well as the product has been top notch. Pros iVisitor has been a great piece of software for our organization. We have numerous sites throughout our company and all have been implemented seamlessly. This product has enabled us to better manage our visitors while also increasing our security. Cons Early on we ran into issues with the user image quality on the badges that were produced. This was remedied by using an alternate camera than the one provided with the product. Review Source Response from Building Intelligence May 16, 2019 Thanks for the review and for being a loyal customer! ? SJ Steve J. Facilities Sup. Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Problems with Veristream" May 20, 2019 1.0 The hardware company they were using supplied sub-par product, until I brought it to Veristream's attention. Pros Haven't found anything that I like about the system. Cons The system keep timing out and have to reboot it. You can't put multiple people in the system if you have more then one location and people travel to both locations they can only be in one building. Review Source Response from Building Intelligence May 23, 2019 Sorry to hear you've experienced some inconsistencies with our software, we do currently have a 99.97% uptime, which exceeds the industry standard for SaaS of 99.8%. We also want to keep our visitor tracking capabilities as accurate as possible, providing a real-time overview from the dashboard, if we had one visitor signed-in into two locations at one time, that would provide misleading information to one of the locations. We do believe best practices would be signing-out of one location and then signing-in to the new location upon arrival at that location. VR Verified Reviewer Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Simple Solution" May 10, 2019 4.0 This software solves a problem for us, at a super reasonable price. It's essentially a set-and-forget piece of our day-to-day, and we have very rarely had to pay much attention to it - which means it's doing its job! Customer service has always been responsive and helpful. The software isn't fancy by any means, but it's more than capable of doing what it's supposed to do. Pros Very affordable guest badging system, works consistently, easy to use. Cons Not robust, not the most straightforward navigation. Review Source Response from Building Intelligence May 13, 2019 Glad you've had a positive experience with our software and customer service! Thank you for the honest review! JT Judia T. Manager of Administrative Services International Trade and Development Used the software for: 1-2 years ### "Excellent for notifying reception that someone is coming to the office" November 2, 2017 4.0 Mainly, the ability to notify my front office of intended visitors, what location the visitor needs to be directed to and to notify the host that their guest(s) have arrived without hunting them down. Pros I like that you can send an email to the visitor to confirm their visit, as well as reply back to the reception station if you as the host are running late or need to get a message to the visitor Cons It would be great if the delivery option was available to all users and not solely in the Admin function. This way the recipient can notify the receptionist that they are expecting a package and how many, just as they do for visitors. Review Source AM Andrea M. Office Administrator Aviation & Aerospace Used the software for: 2+ years ### "Adjustments can be done" May 15, 2019 3.0 Pros it's easy to use very strait forward. no extra training necessary. Cons the administrator cannot access other users visitor list Review Source Response from Building Intelligence May 16, 2019 Thank you for your feedback, we are constantly working to add new features, and to improve the overall experience for both the host and visitor. MW Maria W. Fire & Life Safety Director Real Estate Used the software for: 2+ years ### "Veristream Usage" May 21, 2019 5.0 Pros It is user friendly, the support is always there if needed with issues that may occur. Cons What I dislike least is every now and then, the software runs very slow or it does not allow you to put in the information for visitors. Review Source RK Rachel K. Chemist Used the software for: 6-12 months ### "Log on and get it done, that's it. no fuss no muss" November 2, 2017 5.0 Pros the simplicity. it doesn't have a lot of extra unnecessary stuff to wade through. you can easily get to what you are looking for and get it done. Review Source DP David P. Site Security Supervisor Used the software for: ### "Ivisitor usage at our location" March 11, 2015 4.0 I would like to say that the Ivisitor system is good to operate and our lobby officers can use the system easily. We had issues with the printing of badges, however, have corrected that issue. I am overall happy with Ivisitor. The Tech support is good and quick to reply to questions. Thanks. Review Source SK Shan K. NAPM AlliedBarton Security Used the software for: ### "Excellent service! " March 15, 2016 5.0 Customer friendly and conscious! very open to creative ideas shared by customers for customisations. THANK YOU! Veristream Curtis | Liz | John are our achors here at Johnson & Johnson Review Source ES Emmett S. Information System Security Used the software for: ### "The software is proven to be user friendly and highly effective in communication to all parties. " September 15, 2015 4.0 The software fulfills the campus needs to monitor and specify the various type of traffic during the course of the day. Its simplicity is as valuable as its comprehensibility. Review Source RC Roland C. Security Manager Used the software for: ### "This software has been great so far" September 17, 2015 5.0 The pros it has been very dependable. My support help Christina has been a great help trying to get my printer up and running again Review Source BM Bruce M. Security Supervisor Design Used the software for: 2+ years ### "Reps very helpful" December 12, 2018 5.0 Reps called to check and see how we are doing at Arconic she is very helpful and knowledgeable very nice lady Pros Very simple to use for me and the other officers to ise Cons We have been using IVisitor since I have been here great tool Review Source Response from Building Intelligence December 13, 2018 Thanks for the positive review of our iVisitor platform and the kind words about our reps! Customer service is important to us - we truly care about your success! ~Veristream BW Bobbie W. Executive Assistant Plastics Used the software for: 1-2 years ### "Very easy to use" November 9, 2017 5.0 Professional image, and addressed a safety issue of knowing who is currently in our building. Pros The professional image of having pre-printed visitor tags is very important to us, and it makes our visitors feel very welcome when they arrive. Cons I had a tough time finding a nice looking way for people to wear the tags, but when I did, I was very pleased with the result. I think Veristream should offer more solutions rather than leaving it up to the customer to figure out. Review Source SG Steven G. IT Site Leader Automotive Used the software for: 1-2 years ### "easy to use system for visitors might need some more usability features" November 2, 2017 4.0 reduction in time of receptionist by not having to phone the people. Pros ease of use for visitors especially the barcode and smartphone us very handy. Also good is that everything is web based Cons might become better with some usability features for the registering people and some more dynamics of the website. It is quiet static now and some features like registering reoccuring visitors are not always getting emails with barcodes... Review Source AC Amanda C. Facilities Coordinator Primary/Secondary Education Used the software for: Less than 6 months ### "Great system" May 17, 2019 5.0 This has solved our issue of reception and security not knowing about visitors. If a visitor is not sure of where they need to go on campus we can quickly look up their scheduled visit and know exactly where they should be. Pros We love how this system has streamlined our check in and visitor management. It is very user friendly. By allowing us to set up and customize for our needs it helps ensure that it is a great fit for our company. Cons The only con we have is that the system does not "remember" visitors, therefore visitors have to take a new picture and sign a new agreement on every visit. This is a little tedious when you have certain visitors that come a couple times a week. Review Source Response from Building Intelligence May 20, 2019 Glad to hear our software has helped your company so much! GJ George J. SHE Supervisor Food Production Used the software for: 2+ years ### "Veristream Review" April 16, 2019 4.0 Good for managing visitors Pros Ease of use, Managing recurring approved visitors Cons Incompatibility/conflicts with existing operating systems Review Source Response from Building Intelligence April 17, 2019 Thank you for your feedback! We're currently working right now to improve our features and customer support efforts so that you, and our other loyal customers, can have a better overall experience when dealing with our product and company. bW briana W. guest services Events Services Used the software for: 1-2 years ### "Blue Print Studios" December 12, 2018 5.0 It creates safety for our business and protects are expensive products Pros Simple and easy to use when going into the building Cons Nothing is wrong, the system is great and works great for our specific business Review Source Response from Building Intelligence October 12, 2020 Thanks for the awesome review, Briana! We're happy to hear we're hitting the mark for you and helping to keep your business safe. SD Scott D. CTO Financial Services Used the software for: 2+ years ### "No Issues Administering Veristream" May 21, 2019 5.0 Pros We have used Veristream for many years and I can say that the cost to maintain and operate it is very low. We rarely get service requests related to it. From an IT Manager's perspective, this is great. Cons Nothing comes to mind, it has worked well for us. Review Source WV Walker V. Security Director Used the software for: ### "iVisitor Review" March 9, 2015 5.0 I manage security for a commercial hi-rise building. We encounter basically 300 -400 visitors a day. After facing challenges for seven years using a visitor system that was tedious and needed constant service, I have found the iVisitor Web System to be quite the opposite. The iVisitor System is user-friendly, in that, it is very easy to use, allows tenants to manage their data, and has substantial instructions that clearly explain how to work around the system. I find that the majority of my tenants need only a brief tutorial of the system and their off and running. In addition, the system requires little maintenance on the administrative side. It quickly imports data and it sends email alerts immediately when guest(s) arrive. Importing large visitation Groups into the system is very easy also. Lastly, my support team has the responsibility of checking guest(s) in once they have been registered. The support team has told me that attaining the iVisitor System is one of the best ideas the building has ever undertaking. iVisitor "Two Thumbs Way Up" Review Source KW Kenneth W. Security Officer Used the software for: ### "It is a very easy and very smooth software." September 15, 2015 5.0 We use this software for signing visitors and vendors. It is a very smooth process and quick and easy for people to understand. I very much like how we can save people in the system for simple sign in. We have a lot of vendors who come in multiple times a month or even a week and its simple to just know who they are and sign them in. Instead of them always having them sign in and get a picture taken. A con that I have, when I go to save someone as a Pre-Approved visitor, I can't take the picture I already took when the signed in. I have to save their information and than the next time they come in take a picture. I hope for a way to just take the picture I just took and add it to the profile. The Customer Service agent I work closely with Laurel Cates is fantastic. Anytime I have a question or need help she responses very quickly and is very informative. She is a pleasure to work with and has given me a lot of knowledge on how to work the software better. Review Source MK Michael K. Assistant Director of Security/Life Safety Used the software for: ### "Aon Center i-Visitor review" March 6, 2015 5.0 In working with Veristream since 2002 I have been very impressed with the support they have provided for us. Their equipment is sound and the software rarely gives us any problems but when it does their technical support provides us with a solution usually on the same day and sometimes within the first hour of addressing our issue. When it comes to the printers we use, general cleaning is needed twice a month to keep the thermal print heads clean and working properly. The one true advantage that Veristream has over any other provider in this field is working closely with Curtis Hrncirik and Liz Colena. If we request a change to the system in order to make our operation work to our specific needs they come through for us every time. That's what makes Veristream's product and specifically your personnel the best in their field. Thank you, Michael Koziol Aon Center 200 Randolph Drive Chicago, IL Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.