--- title: "WhatsUp Gold Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WhatsUp Gold the right Network Monitoring solution for you? Explore 228 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/96050/WhatsUp-Gold/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- WhatsUp Gold 4.4 (237) [View alternatives](https://www.capterra.com/p/96050/WhatsUp-Gold/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of WhatsUp Gold Ease of use 4.2 Customer Service 4.4 ## Pros and Cons in Reviews jv jesus v Server AdministratorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Simple and efficient to see the status of the devices during the all day, the with the color green and red is very easy.“ October 31, 2024 BS Ben S Infrastructure ArchitectInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The biggest downsize of WhatsUp Gold is bugs and development problems in every version.“ August 11, 2026 CW Colt W Network AdministratorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “I like the ability to get emails with statuses for devices across the organization on both the network and server side of the house“ November 28, 2022 BG Bhavinn G ManagerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Alert customization is not as intuitive.“ February 24, 2025 JC Jude C Senior Account Manager Information Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “With the platform one can easily map all networking devices and easily access them from any point.“ December 6, 2022 jv jesus v Server AdministratorInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “With a huge number of devices registered the Main Dashboard is too slow to load all information.“ October 31, 2024 MK Maurice K Software engineer Information Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “The platform is quite simple to implement for task manipulation.“ December 7, 2022 WH Walter H ManagerHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “Support was not able to resolve the issues over the span of multiple years and multiple upgrades and multiple escalations, so we instead started to stop utilizing some of these features such as the netflow and syslog services so that our network monitoring piece was functional. “ May 4, 2022 ## Showing most helpful reviews Showing 1-25 of 237 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suruchi P. Marketing Manager Used the software for: 3-5 years ### "Easy-to-Use Dashboard with Powerful Real-Time Network Monitoring" November 12, 2026 5.0 We struggled with maintaining visibility across network devices and identifying issues proactively. With Progress WhatsUp Gold, we can monitor network performance in real time, receive timely alerts and troubleshoot issues faster. This helps reduce manual monitoring efforts, minimise downtime and improve overall IT operations. Pros Progress WhatsUp Gold offers an easy-to-use dashboard, real-time network monitoring, proactive alerts and useful integrations. It helps identify issues quickly, reduce downtime and improve IT efficiency. Its monitoring intelligence and reporting features make it a valuable solution with good operational ROI. Cons The initial setup and configuration can take some time, and the interface may feel overwhelming for new users. Some advanced monitoring and reporting features could be more intuitive. Simplified onboarding, easier customisation and more flexible pricing options would improve the overall experience. Review Source Brooks B. Network Supervisor Used the software for: Less than 1 year ### "Reliable and No-Frills, but Feels Dated and Needs Stronger 365 Integration" October 29, 2026 3.5 We were previously on another monitoring solution that worked fine, but their price increases—and the push to lock us into multi-year terms—eventually became too much. WhatsUp has given us an affordable option that covers the basics, which is really all we need. Pros It does what it needs to do. There aren’t a lot of extra bells and whistles, but it’s been a reliable option for me. Cons It definitely feels a bit dated. There are some fairly basic features that would be nice to have. A lot of the SMS provider options also seem older. The integration with 365 feels a bit weak when it comes to authentication. It’s doable, but overall it comes across like it was set up years ago and then adapted to work with modern authentication rather than designed for it. I’d also love to have more granular, individual alerting options. Switched from Solarwinds was going up about 8 to 10% every year and started to try to lock you into 3 years terms. Alternatives considered [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[OpenNMS](https://www.capterra.com/p/176635/OpenNMS/)[SolarWinds Observability](https://www.capterra.com/p/10005448/SolarWinds-Observability/) Reasons for choosing WhatsUp Gold Cost and ease of use versus open source options. Review Source CP Costel P. IT Support Specialist Used the software for: 3-5 years ### "Easy Network Monitoring with Proactive Alerts That Save Time" October 29, 2026 4.5 It helps me monitor our network, detect issues early, and troubleshoot problems faster. This reduces downtime and makes it easier to keep our systems running smoothly and 24/7. Pros I like how easy it is to monitor the network, quickly identify issues, and get alerts before they become bigger problems. It saves time and makes troubleshooting much easier at my end. Cons The licensing can be expensive, and some features could be easier to configure. The interface could also use a more modern look and be more user friendly. Review Source Ben S. Infrastructure Architect Used the software for: 3-5 years ### "WhatsUp Gold provides good value for the price. " August 12, 2026 4.0 WhatsUp Gold is a good product and although it has its share of problems, the price makes up for the issues. Pros WhatsUp Gold has always been an effective and good price to value product. The interface has gotten better of the years, and making mass changes have become simpler over time. Cons The biggest downsize of WhatsUp Gold is bugs and development problems in every version. It takes the company way longer than it should to resolve core, major issues with the product. We have had to stay on an older version for years before a fix gets released. Review Source Pre Sales Engineer Used the software for: 1-3 years 4.5 November 12, 2026 AI summary based on a full review WhatsUp Gold effectively helps in monitoring network performance and identifying issues before they escalate, which saves time and reduces manual effort. However, the reporting capabilities and alert customization could use enhancements. Log in to unlock the full review, detailed ratings, and pros & cons Area Sales Manager Used the software for: 5+ years 4.5 November 5, 2026 AI summary based on a full review Progress WhatsUp Gold excels in simplifying IT infrastructure management by providing comprehensive visibility into network health and performance, which helps reduce manual monitoring efforts. Some users have noted that the user interface could be improved for easier troubleshooting of complex issues. Log in to unlock the full review, detailed ratings, and pros & cons Network Manager Used the software for: 3-5 years 5.0 October 30, 2026 AI summary based on a full review This software helps maintain equipment support through effective monitoring notifications, which are crucial for multiple departments. A limitation is that it does not operate as a true cloud-based monitoring solution. Log in to unlock the full review, detailed ratings, and pros & cons Network Security Engineer Used the software for: 5+ years 3.0 October 29, 2026 AI summary based on a full review The main advantage of this product is its ability to alert network teams promptly during issues. Nevertheless, the user interface and reporting functionalities are areas that require enhancement. Log in to unlock the full review, detailed ratings, and pros & cons admin Used the software for: 3-5 years 4.0 October 29, 2026 AI summary based on a full review WhatsUp Gold is beneficial for monitoring network performance and ensuring faster responses to issues, which strengthens infrastructure reliability. On the downside, it has occasional stability issues and limited advanced reporting features. Log in to unlock the full review, detailed ratings, and pros & cons System Engineer Used the software for: 3-5 years 4.0 October 28, 2026 AI summary based on a full review The software offers a straightforward way to monitor network devices, which enhances operational efficiency. A significant limitation is the complexity involved in merging old entries that have been deleted. Log in to unlock the full review, detailed ratings, and pros & cons Senior Network Engineer Used the software for: 3-5 years ### "WhatsUp Gold best Network Monitoring System" June 24, 2022 5.0 Excellent experience, I can't complaint. It's a must have tool for every organization to perform a better approach in advance and to have a full network visibility. Pros It is easy to implement and use. It enables you to map all of your network devices and access them thru it. It helps you to have a full visibility of all of your network. You can also set the performance alerts at your critical devices as servers, switches, routers and firewalls. It helps you to get the bandwidth monitoring by devices and applications. Cons It will be great to have a full library of MIBs for all network security devices and not having to look by each brand site. Alternatives considered [SolarWinds Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[ManageEngine Network Configuration Manager](https://www.capterra.com/p/172274/Network-Configuration-Manager/) Reasons for choosing WhatsUp Gold I had a previous experience working with WhatsUpGold in the past and knew that it was the best monitoring tool in the market and its well rated at Gartner. Review Source bhavin G. Manager Used the software for: 3-5 years ### "Reliable & User-Friendly Network Monitoring" March 4, 2025 5.0 WhatsUp Gold is a reliable and cost-effective choice for on-premise and hybrid network monitoring. While it excels in traditional network monitoring. WhatsUp Gold (WUG) is a solid network monitoring solution that balances ease of use, performance, and affordability. It’s particularly well-suited for SMBs and mid-sized enterprises looking for an intuitive way to monitor their network infrastructure. Pros Many users appreciate the clean dashboard and customizable views. Real-time performance monitoring of network devices, servers, applications. Handles large networks well without major performance issues. More cost-effective than competitors Cons Weaker support for cloud environments. Virtualization monitoring (VMware, Hyper-V). advanced configurations require technical expertise. Alert customization is not as intuitive. Some users find custom scripting and automation complex. Alternatives considered [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/) Reasons for choosing WhatsUp Gold WhatsUp Gold was chosen over alternatives because it provides a balance of usability, affordability, and strong network monitoring features, making it a great choice for IT teams managing on-premise or hybrid environments. Review Source JD James D. Network Engineer Used the software for: 3-5 years ### "WhatsUp Gold" October 28, 2020 3.0 We use Whatsup Gold to proactively tell us when something is wrong before users start complaining. It has served us well in this capacity We use WUG thresholds and netflow data to determine when business (and non-business) processes are interfering with user performance at our branches with limited network capacity. We use the netflow data and work with the branch to have the offending processes eliminated or moved to afterhours when there is no user impact. We use thresholds and dashboard graphs to provide capacity planning information. Overall WhatsUp Gold has been a mixed bag for us. There have been failed upgrades and bugs that cost us time. Page rendering is adequate at best and frustrating at its worst. But is has provided the monitoring alerting, and capacity planning that we need to stay ahead. Pros The ease of adding a device, and getting monitors configured with alerts is what like best. To go from no monitoring to getting a text/email when something goes wrong is relatively easy with this product. The ease of putting specific graph items on a page (dashboard) is also very useful. Cons The biggest problem with this product is the performance/capacity of the product to generate graphs. Using java to fetch data from the database to paint pages is slow. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. I can put ten times as many graphs on a page and it still paints 10 times faster. This performance limitation is the biggest week point between your products and the competition. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow. The thing that I like least about the software is the inability of the administrator to manage other users views. and the lack of an anonymous view. You want to be able to give upper management a link to click on to see pretty graphs and charts. They do not want to have to log in. And you do not want them messing up the view so it constantly has to be fixed. Logging in as admin, changing the users rights, logging out,logging in as the user, changing the dashboard, logging out, logging in as the admin and setting the rights back, is a lousy way to have to manage this. Review Source KH Kristina H. Sys Admin Used the software for: 1-3 years ### "WhatsUp Gold Review" October 22, 2020 5.0 After everything was set up, we have had almost no issues. The customer support is great and the reps are great. The software has free updates which is awesome and the community board is very helpful. I would recommend this product to any IT environment that is looking for network monitoring solution. Pros It fits exactly what we need it to do. Monitor our devices and send us alerts when there is an issue. The schematic is also very helpful because we have it broken down into locations and grouped together to make things easier to use. It is also very helpful to put in all the information we have into the details of the device so that its all in one place. It helps us stay organized! Cons The set up was atrocious. We had to run a scan like 6 times to find everything. Eventually I had to add things in one by one which took forever. It is not simple to use. You have to really understand the icons and how things are linked within the software. I wished there was better documentation and videos about this. Especially with the setup. The whole installation and setup was a nightmare. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) It was absurdly expensive. Alternatives considered [Checkmk](https://www.capterra.com/p/181692/Check-MK/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reasons for choosing WhatsUp Gold It had everything we wanted (feature wise) and the price was good. The demo we had was awesome and sold us on the product. I worked with \[SENSITIVE CONTENT HIDDEN\] who was exceptional at getting us the info we wanted and helping us see that this product was what we wanted. She was overall amazing. Review Source Global Technical Operations Manager Used the software for: 3-5 years ### "WUG CRA Experience" July 31, 2020 5.0 Alerting and allowing us to be proactive on issues is main focus and WUG has allowed my team to accomplish that goal. Reporting/automating reports and providing different practices within CRA the option of personalized dashboards to gauge performance has been a favorite offering from IT to our end users. Pros Goes without saying that it is easy to implement, intuitive and easy to manage. Dashboards and views are ++++ Cons been using WUG for over 10years and have brought in to 3 different companies i've worked for---to date, i haven't found anything I dislike. Switched from I felt Naggios was very archaic both from implementation phase to operational phase. Discovery was clunky and was all or nothing. With WUG you can discover all or base it on subnet/ip ranges. Naggios was not intuitive as is WUG Alternatives considered [SolarWinds Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/)[PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reasons for choosing WhatsUp Gold full transparency--- I LIKE IT! but with my previous exposure, it's become easier for me to format presentation to upper management when making recommendations. Review Source Response from Progress Software August 4, 2020 Thank you for the review and for being a valued customer. JA Juan A. Network Engineer Used the software for: 3-5 years ### "Awesome" October 7, 2022 5.0 My experience has been very pleasant. From installation onward, I've had zero complaints. Pros This software has provided us with the tools necessary to monitor, analyze, and manage the network in support of our customer. Cons While we understand software is always licensed, we would like an option for a "lifetime" license. Alternatives considered [SolarWinds Server & Application Monitor](https://www.capterra.com/p/179418/Server-Application-Monitor/) Reasons for choosing WhatsUp Gold WUG is competitively priced for the same feature sets that competitors are providing. Review Source Director of IT Used the software for: 3-5 years ### "WhatsUp Gold Application Review" March 31, 2022 5.0 Pros WhatsUp Gold is easy to use and gives us great visibility into our Network and Servers. The discovery of devices has been very helpful. The alerts and reporting have been very helpful. Cons It took a little while to learn to navigate the software but once you learn the layout you can move around quickly and find the information needed. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) WhatUp Gold had the features we needed at a better cost point. Review Source MS Mark S. Network Administrator Used the software for: 3-5 years ### "WhatsUp Gold Replaces Monitoring Service" December 2, 2020 4.0 WhatsUP gold is monitoring the same things, if not more, than an IT services company was doing for about $500/mo. This saved us a huge amount of money in the long run and was totally worth the configuration issues we had. Pros Customizable to monitor only the network parts/components that we wanted monitored. Able to set it to send email and SMS (via email) alerts to multiple users. Cons Network discovery was a bit slow and clunky. After a network change we had to delete the current monitors and do a complete re-scan or it doubled up the devices. Alternatives considered [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reasons for choosing WhatsUp Gold At the time, we really liked the interface and configuration option. Pricing was similar. Review Source IT Director Used the software for: 3-5 years ### "Legacy WUG user" October 23, 2020 4.0 We are proactively monitoring network, server and application infrastructure in a way that allows for pro-active maintenance and reporting. It allows us to view and manage IT assets easily, I only wish I had more time to utilize more of it's features. Pros It provides a nice visual representation of the health of your IT infrastructure environment and allows for the easy drilling down into details that are needed. It is full of features and information and allows for proactive monitoring. Cons Nothing specifically at this time. Reasons for choosing WhatsUp Gold It provides comprehensive monitoring tools and information for the price. Review Source Systems Engineer Used the software for: 3-5 years ### "WhatsUp (is) Gold" November 6, 2024 5.0 WhatsUp Gold is the first application I check in the morning. I can see in one fast glance the state of our network. Pros I love the depth at which we can monitor not only bare metal devices, but Windows Services, ports, certificates, hardware performance, and connectivity. Cons It is difficult to manage individual object presence in the application. Review Source IT Manager Used the software for: 1-3 years ### "Mid-level monitoring platform that works" December 26, 2021 5.0 Overall we've had a great experience with WUG. During the Solarwinds hack we were looking for an emergency replacement for our monitoring platform. We were able to get a WUG server set up and going, monitoring all of our systems, within a week. Moving over to WUG has generally been a great experience, with little overhead managing the system. The price was right, as well. Pros This product is easy to set up and has minimum specs - we monitor nearly a thousand systems and sites using just one WUG server. This product doesn't have bolt-on applications that makes it hard to manage and upgrade down the road. This product has a lot of value for the money. Cons No API interface available for automation of monitoring. No complex alert logic or recovery notification options available. Minimum features (plays into some of the Pros, however). Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Solarwinds hack, 2020. Review Source RB Richard B. System Administrator Used the software for: 3-5 years ### "WhatsUp Gold - A Must Have" May 4, 2022 5.0 Huge time saver in monitoring and handling issues that pop up. We have the out of sight-out of mind mentality. WhatsUp is our eyes and is a must have software. Pros Ease of setup and management. The capabilities to monitor all different kinds of systems in one place makes this software invaluable. Perfect fit for our critical monitoring needs. Cons Can't say I have any issues with WhatsUp Gold. It runs 24/7 keeping us safe. Review Source Anjas V. Sr. Network & Security Consultant Used the software for: 1-3 years ### "A very good Niche player in Network and Server Monitoring" October 20, 2022 4.0 Excellent tool for Network and Server Montoring (Virtual, Hypervisor) Pros adaptability, ease of integration, ready to use components and ease of implementation Cons Log management feature requires intensive computing features and i believe this feature is in the starting phase of implementation need more refresh Review Source Technical Support Engineer Used the software for: 3-5 years ### "Perfect for what we use it for" September 13, 2021 5.0 Pros We use it to monitor in real time if a site is up or down. Then escalate to helpdesk to try to remotely resolve the issue. If they cannot, then we will make a truck roll to the site with replacement equipment. Cons The downside to it is the occasional false alarms. Sometimes the software would send out saying that it was down when in fact it was responding to pings. Review Source TG Tim G. Adv. Sr. Technical Systems Engineer Used the software for: 3-5 years ### "WUP works" February 22, 2022 5.0 Good tool that works and is accurate. Pros It is easy to use once it is set up. The monitoring is accurate. Cons Initial setup and scans took a while. Once they were complete, the product works well. Review Source Similar Products Featured