# abcoa Deal Pack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is abcoa Deal Pack the right Loan Servicing solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/96249/abcoa-Deal-Pack/reviews --- abcoa Deal Pack 4.8 (135) [View alternatives](https://www.capterra.com/p/96249/abcoa-Deal-Pack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Reviews of abcoa Deal Pack Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews RF Robin F OMConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service was at one point the highlight of this company. “ October 29, 2024 RF Robin F OMConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Now you are forced to carry unused licenses till term to avoid penalties and when you finally get to you renewal and want to remove two (2) licenses that have remained unused for two (2) plus years you are charged a $250 per license removal fee ..“ October 29, 2024 RF Robin F OMConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Ease of customizing and ideas were accepted with ease.“ October 29, 2024 MC Michael C PresidentAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Slow customer service.“ January 13, 2026 AS Anthony S DirectorFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Fast , accurate and full featured. “ March 15, 2024 GP Gerald P Treasurer GMAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Some reporting is very time sensitive, which poses issues with weekend holiday month end closings. “ March 15, 2024 GP Gerald P Treasurer GMAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Excellent customer support. “ March 15, 2024 JC Jose C Finance ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “The time it takes to get an approval from one of the executive to get it installed in the computer could be time consuming“ March 20, 2024 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark B. GM Automotive Used the software for: 2+ years ### "Long time Deal Pack user" November 28, 2018 5.0 We have been with Deal Pack since 2003 it would be impossible to run this show without them Pros 1) Reporting - the pre-made reports are great and if there is something that is not there you can pull any data out that you choose. 2) Intergrated accounting. Makes life easier 3) Collections - You can run a collection call route as many times as you like and in many different orders 4) Inventory - Buying a car and adding to your inventory could not be easier. It will also set up payables to either cut a check or to floor plan 5) quick deal - Selling a car and transferring it over to your finance company in a blink of an eye Cons Drawing a blank, any time we have had an issue they are fast to react and fix it. Review Source Response from Advanced Business Computers of America December 12, 2018 Thank you!! ID Irving D. Owner Financial Services Used the software for: 2+ years ### "BHPH Operation - our experience" October 28, 2020 4.0 Frustrating at times, expensive for small businesses, but at the end of the day (with the help of Customer Support) it gets the job done. I feel the system could eventually get easy and intuitive for someone that is in it using it all the time. As with anything, it has its flaws, but overall it is a good tool to have at your disposal. The DMS programming is built on an older platform, so I feel it could benefit from an upgrade to a more intuitive and easy to use modern programming platform, but of course that could be a very expensive undertaking. Pros Over all the DMS is a good tool to have as it integrates and connects the different sides of our business well. The basic functions as selling, creating a deal, posting, printing, etc. are all fairly linear and easy to follow. Basic reports are also easy to find and generate. Accounting is seamless and tracks accurately. Cons This software is not intuitive, nor is it easy to understand, pick up, follow, or figure out on your own. The accounting portion accurately keeps track of money movements, but it is not as easy to use as other accounting software in the market. Many options and reports are "buried" under different screens, so those you don't use often are easy to forget and hard to find. We often find ourselves contacting customer support to try and figure out how to do, run, or fix mistakes. Kudos to the customer support team for their awesome help, \[SENSITIVE CONTENT HIDDEN\], etc., are all experts, great communicators and really know how to navigate the system. With out them it would be impossible to figure out. Alternatives considered [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) Switched from [Wayne Reaves Software](https://www.capterra.com/p/95110/Wayne-Reaves-Software/) At the time Wayne Reaves did not offer accounting integration, and the transferring of data to third party accounting software was always flawed and inaccurate. Review Source Response from Advanced Business Computers of America November 12, 2020 We offer unlimited free training, along with webinars and user conferences; we are available at your convenience to review the features specifically beneficial to your business--just give us a call! Thank you for your review! MC Michael C. President Automotive Used the software for: 2+ years ### "Looking for a better option" January 13, 2026 2.0 Frustrating. We made the change to deal pack over a decade ago and have lived with the clunky and slow software because it does work. With things changing so quick , that they don't listen or take any input from their clients has become a major problem. Pros Software works for leases and collections. Clunky and cumbersome, but works. They have options for lots of things, each one clunky and costly. Cons Cost. Unresponsive to any suggestions or input. Slow software. Slow customer service. Been waiting nearly a year for "upgrade" web based version. Switched from [DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) We switch to a lease here pay here for our buy here pay here and deal pack was one of the options Review Source Response from Advanced Business Computers of America March 9, 2026 Thank you for sharing your feedback. We understand your eagerness to move to our new web based version and appreciate your patience. At this time, your account is in the scheduled migration queue, and we are actively working through our customer base to ensure each transition is completed smoothly and successfully. We value your long-term partnership and your acknowledgment of how the system has supported your leasing and collections needs. Client input remains important to us, and we continue to incorporate feedback as we enhance our platform. If you have additional questions or would like an update on your migration timeline, please feel free to reach out to our support team. Thank you again for taking the time to share your thoughts. AS Anthony S. Director Financial Services Used the software for: 2+ years ### "ABCoa Deal Pack" March 15, 2024 5.0 We have had a great relationship with Deal Pack. Great company and product. Pros Fast , accurate and full featured. Highly recommend the product. Cons Sometimes the software can be slow and time out. Reason for choosing abcoa Deal Pack Deal Pack was recommend by Para Data as a replacement. Review Source Response from Advanced Business Computers of America March 18, 2024 Thank you very much for taking time out to write a review! We hope to earn your business every day! DE Daimon E. Operations Manager Financial Services Used the software for: 6-12 months ### "Great Value, Customizable and Excellent Customer Service" November 12, 2020 5.0 Very positive. My dedicated rep is very responsive and if she is not available, other support reps are great too. Frequent customer engagement is something they do well. They continue to improve with new features and communicate what things have been released or are in the pipeline. Webinars for additional training are really good. Pros Great value for the money. Looked at other multiple other software companies before selecting this one and their staff was the deciding factor. Their staff actually understand accounting principles so they know how to answer hard questions. They took the time to speak with our accountants before we even signed our contract to make sure we all understood how to proceed. We have very specific accounting practices our company follows and they were able to accommodate all of our requests. Text messaging and email capabilities really helped lower delinquency and engage customers more. Custom reports can be tailored to your specific needs. Cons Can be a little clunky/buggy to start but support team always resolves any issues very quickly and often times preemptively. Alternatives considered [LoanPro](https://www.capterra.com/p/158549/LoanPro-Software/)[Unity Loan System](https://www.capterra.com/p/2132/Unity-Loan-System/) Reason for choosing abcoa Deal Pack Unity could not accommodate some of our distinct needs, AutoPal was not ample in terms of accounting and Loan Pro was more expensive. Review Source Response from Advanced Business Computers of America November 18, 2020 Thank you for your review, we hope to continue to earn your complete satisfaction everyday and support future business growth. ABCoA is dedicated to serving your business and we thank you for being a valued client! BW Brent W. GM Owner Automotive Used the software for: 2+ years ### "5 Star software" March 14, 2024 5.0 One word really! AWESOME and i would do it all over again. Pros The support is amazing, with the other software programs we have been with we have never had this kind of support before. Cons Overall, there really is nothing at this time i really don't like. Switched from [Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/) We wanted accounting integrated with our software. Review Source Response from Advanced Business Computers of America March 15, 2024 Thank you!! We appreciate your taking time to prepare and send in a review of Deal Pack. We hope to continue to earn your business every day! Thank you again! DD DAVID D. Sr. VP Financial Services Used the software for: 2+ years ### "User experience " January 7, 2020 5.0 Deal Pack has helped us streamline and automate many processes that were manual in the past thus increasing productivity. Pros We converted over 2 years ago and can say that we have never looked back and glad we made the change. Our previous software was retired and when we choose a replacement I looked for a company that had experience in our space and was willing to work with us to enhance our productivity and Deal Pack has certainly outperformed our expectations. They listen and care about your business and they want you to succeed. A great company and family! Cons The only this I would like to see is the expansion of the screen to accomodate newer larger displays Alternatives considered [GOLDPoint Systems](https://www.capterra.com/p/160762/Loan-Servicing-Software/)[ABS for Windows](https://www.capterra.com/p/1105/ABS-for-Windows/)[Omega System](https://www.capterra.com/p/68589/Megasys-Finance-3-System/)[LoanPro](https://www.capterra.com/p/158549/LoanPro-Software/)[The Nortridge Loan System](https://www.capterra.com/p/44128/The-Nortridge-Loan-System/) Reason for choosing abcoa Deal Pack 1) Staff 2) Training 3) Customized modules 4) Closely similar to our previous software 6) Enhancements 7) Cost Review Source Response from Advanced Business Computers of America January 8, 2020 Thank you!! KV Kevin V. Controller Automotive Used the software for: 2+ years ### "Great software with best in class support." August 31, 2020 5.0 Pros We've been using DealPack for around 7 years and it's a great software. The primary reason we bought it was for the fully integrated accounting. Their support has been consistently excellent throughout the time we've been a customer. They're responsive and they always follow up. Best I've ever experienced. The reports are very customizable and provide tremendous flexibility. Cons The current version has so many features that workflows can seem a little clunky. Reason for choosing abcoa Deal Pack We ultimately went with DealPack due to the fully integrated accounting. Switched from [Autosoft DMS](https://www.capterra.com/p/16157/Autosoft/) AutoSoft did not have a strong buy here pay here or collections module Review Source Response from Advanced Business Computers of America October 30, 2020 Please contact us so we can see what your current work flow is and make it easier for you! JJ Jessica J. President Automotive Used the software for: 2+ years ### "Deal Pack had all of the features we were looking for. " August 28, 2020 5.0 If you are looking for an all in one software this one can do it. Also, their customer service is exceptional! They are all very friendly and extremely knowledgeable. Pros We are a BHPH business that also has a service department. We were wanting software that could integrate accounting, sales, finance and service. We found it with DealPack. Cons It is a very complex software, because of all of the features there are several aspects of the software to learn. I only mention it as a con because it really can do it all, you just have to put the time in to learn it. Switched from [Frazer](https://www.capterra.com/p/34553/Frazer-Auto-Dealer-Software/) We were needing software that could integrate accounting, sales, finance and service. Review Source Response from Advanced Business Computers of America October 30, 2020 Thank you so very much for your review! We offer unlimited free training, along with webinars, and user conferences; we are available at your convenience to review those features specifically beneficial to your business. Give us a call; we are here to help! DA Doug A. CFO Automotive Used the software for: 2+ years ### "Long-time Deal Pack Client" August 31, 2020 4.0 Deal pack has been our primary software vendor since 2010 and we've used been a customer since 2003. They are a solid vendor to work with for this type of software. They are one of the few vendors in this market that have lasted. Pros It has an integrated general ledger with real time accounting which is highly unusual. The company is committed to improving the software and is updating it continuously. The support is excellent, all of their staff are very pleasant, professional and knowledgeable. It is a very complete package. Cons If you have a lot of users, it is quite expensive. The Service & Parts module could be improved upon, although, they have made numerous enhancements at our request. Alternatives considered [Auto/Mate](https://www.capterra.com/p/51450/DealerSocket/) Reason for choosing abcoa Deal Pack Felt more comfortable with the software and the company. Review Source Response from Advanced Business Computers of America October 20, 2020 Thank you for your review! JK John K. General Manager Automotive Used the software for: 2+ years ### "Great customer service " April 20, 2022 5.0 Pros That they will help solve any issue that we may have even if it isn’t with their software. They are great partners to have in business. Cons Not being web based at this time for us. They are working on it but isn’t ready to be rolled out to for someone our size yet. Review Source Response from Advanced Business Computers of America April 26, 2022 Thank you for your review! We appreciate your input! JP Jeremy P. Owner Automotive Used the software for: 2+ years ### "Game changer" August 31, 2020 5.0 Excellent customer support Pros Deal pack has helped take our company to the next level! From accounting, to collections, to sales. We are very thankful! Cons The cost is the only thing that could possibly be better. But I guess you pay for what you get Review Source Response from Advanced Business Computers of America October 30, 2020 Deal Pack is an incredibly robust application--a complete ecosystem serving multiple industries and business types. Rather than bundle everything together, Deal Pack's separately-priced features ensure you only pay for what you need. Many third-party integrations also have fees associated with them that we must pass on--but only to those using it. To help offset fees, our referral program allows you an ability to get your usage fees waived entirely! We offer unlimited free training, along with webinars and user conferences, to keep you informed, to maximize your investment, and to create additional profit centers. At $75 per month, Deal Pack equates to a full-time employee costing $0.47 per hour. Deal Pack significantly reduces financial services fees (such as CPA) and dramatically increases productivity (and you don't have to pay for its health insurance)! LT Landon T. Sales Retail Used the software for: 2+ years ### "Lots of options and awesome customer support!" January 2, 2020 5.0 Overall Deal Pack has been great to work with. They are easy to use and quick to resolve issues. Pros The report s that you can run are endless which makes it easy to analyze sales, profit and loss, etc. the customer service is extremely helpful and always quick to respond. Cons There are many options to upgrade within Deal Pack which I enjoy. However, these new features always seem to cost and rarely included in our monthly subscription. Review Source Response from Advanced Business Computers of America January 3, 2020 As we strive to include many abilities within Deal Pack at no charge and weekly updates at no charge, certain ancillary features do have costs associated with them - for instance, many third-party companies charge us fees we must pass along. In 2020, we will be rolling out quite a few new features and integrations some with fees and some without, but all of them will save you time and increase productivity. Thank you for your time and honesty! CB Clayton B. OWNER Automotive Used the software for: 2+ years ### "20 year user and couldnt be happier. The product, and the team rock!" April 20, 2022 5.0 The team is top notch, and for 20 years we have been extremely happy. We spread the word constantly. We are not a BHPH but if you are, and dont have this product.... you're making a big mistake! Pros The accounting is incredible... although we no longer use the fni portion on a regular basis, we once did and it is capable. Cons it would be nice to have a service department option Reason for choosing abcoa Deal Pack functionality, support, price Review Source Response from Advanced Business Computers of America April 26, 2022 Thank you for the review!! We do have a Service & Parts Module, so please call or email me and we can schedule a demo! MR Marcela R. CEO Automotive Used the software for: 6-12 months ### "All In one" April 20, 2022 4.0 We have been using Deal Pack for almost a year now and we got familiar with it pretty quick. I think having all modules, even though they are not in the same screen, facilities the operation. We will like to be on the web base interface since that's the one we were demo and sold on, I hope soon. We like to do a lot of reports and analysis of the operation so that can end up being very pricy. Pros I like the CRM product. I like the integrations with some vendors, somehow easy to use. Good accounting module which is hard to find on DMSs. They have a lot of reports already in their vault. They have good customer service and a good support team. Cons RDP connection. We are still waiting on the web based product. Too many clicks for some things. I will like for them to integrate with more vendors. It can be pricy if you like reports and streamline processes. Review Source Response from Advanced Business Computers of America May 11, 2022 Thank you for your review! RF Robert F. Vice President of Finance Financial Services Used the software for: 2+ years ### "Finance Company VP" October 27, 2022 4.0 Generally pleased with DealPack. It is very strong in loan servicing and collections. Pros Utility reporting capability; tagging capability; customer service is off-the-charts good. Cons There isn't anything that I really don't like. Review Source Response from Advanced Business Computers of America October 28, 2022 Thank you! NC Nancy C. Finance Assistant manager Financial Services Used the software for: 2+ years ### "Excellent customer service and great software" December 22, 2020 5.0 Pros Great software for Collections, we can custom reports to our specific needs, has so many features to help workflow, not hard to learn the software at all. Their staff is always very helpful, they take their time to help us with our questions. Cons Nothing that I can say I least like but in terms of collections, it will be great to received a notification to our emails when a client is replying back to a message/email sent by our company. Review Source Response from Advanced Business Computers of America December 29, 2020 Thank you for your review, we truly appreciate it! As long as all employees have their email address filled in in parameters under employee. Should anyone reply back to an email it will be sent to that collector. Just get with your controller and make sure all employees have their email address filled in. TB TONYA B. ADMIN SALES Automotive Used the software for: 2+ years ### "WHITE ROSE" March 14, 2024 5.0 Pros THE CUSTOMER SERVICE IS ALWAYS TOP NOTCH, AND VERY EASY TO USE Cons WE HONESTLY DO NOT DISLIKE ANYTHING WITH DEAL PACK Review Source Response from Advanced Business Computers of America March 15, 2024 Thank you so very much for taking time to prepare and send a review. If we may be of any assistance, please let us know. PG Patty G. Controller Automotive Used the software for: 2+ years ### "Great Product" April 20, 2022 5.0 Has been easy to get support when needed Pros The collection piece and the accounting controls Cons We would like to see Deal Pack integrate with our ETR program which is DLRDMV. That would make the billing out of customers a one step process because it would give them their TOP at the same time. Reason for choosing abcoa Deal Pack Recommended and presentation of product Review Source Response from Advanced Business Computers of America May 5, 2022 Thank you for that information! MW Matthew W. Operations Manager Automotive Used the software for: Less than 6 months ### "100% " November 13, 2020 5.0 What an amazing group of people that are available to answer my questions regardless of how many times I have to ask the same question. \[SENSITIVE CONTENT HIDDEN\] has been my main point of contact and probably has an answer for me on the same call 95% of the time. 5% I get a return call within an hour. Every time I call, I am connected, with a smile, under a minute. No sleepy elevator music at ABCOA. This level of customer service is near impossible to find before you add in a global pandemic. Pros I don't have an accounting background. Deal Pack does the accounting for me. It know how to credit and debit the right accounts to make the accounting clean. When I manage to make a mistake, the customer service is FAST and FRIENDLY to help me fix my error. Also, the team is happy to help us make changes that custom fit the software to out specific needs. Cons Our business model is unique in the industry and there are a few functions that are backwards for our company, but the team has programmed a work-around and shown us ways to make the software fit. So, more like a 'hick-up' than a 'con'. Switched from [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) Cost savings and functionality Review Source Response from Advanced Business Computers of America November 19, 2020 Thank you so very much!! HR Holly R. Corporate Manager Automotive Used the software for: 2+ years ### "Ideal's Review " August 28, 2020 5.0 Pros I have used many different software systems over the years, but this system is one of the most user friendly systems and easy to train employees to use. Cons At times changes are made to the system to help one customer but in the process can take away something that you use. However; customer service is very easy to work with, and they are willing to correct it. Review Source Response from Advanced Business Computers of America October 30, 2020 Deal Pack is updated weekly (at no charge) with new features. We try to never take away any feature that is used; if a new feature impacts an existing feature, or if for any reason something that you used changed, please contact us and we will correct it! VB Vicky B. Office Manager Retail Used the software for: 2+ years ### "The Best Software that we know!!" April 7, 2021 5.0 5 stars! Pros I can access it online from wherever So easier to deal and find things, not a lot of shortcuts to remember - if I want to take a payment - I just need to go to "payments", I saw a lot of softwires that u need to start memorize that F3 is payments or something alike :) Also - the customer service are the best - so friendly and helping so fast!! Cons I don't think there is any issue or something we don't like -they got update on the product every month - and they do listens and fix our issues if we have any Review Source Response from Advanced Business Computers of America April 9, 2021 Thank you very much for your review! AS Anders S. COO / CFO Automotive Used the software for: 2+ years ### "Full integration for BHPH" October 27, 2020 5.0 Customer service is outstanding Pros Can handle all aspects of running a BHPH company Cons Service Center module is not as advanced as specialized service center software packages, but it is integrated. Review Source Response from Advanced Business Computers of America November 12, 2020 Thank you for your review! We are updating weekly with new features, please contact us so we can hear what areas can be improved upon. We strive to be the best software for your business--providing service and value that far exceeds cost. KL Kevin L. AVP Ops & Tech Financial Services Used the software for: 2+ years ### "DMS for LHPH Dealers" August 31, 2020 5.0 LHPH Capital has up-to-date information through automated Deal Pack reporting that allows us to evaluate and make informed lending decisions with all of our dealers on the Deal Pack platform. Pros As a lender to the LHPH industry, LHPH Capital relies heavily on the reporting capabilities of our dealers' DMS. We have found that Deal Pack can produce reliable and easy-to-use reports to track the performance and operations of our dealers using their platform. Cons We understand the difficulty of moving to a web-based model, however, moving to a web-based platform for Deal Pack could be helpful, especially while many businesses have transitioned to working from home. Review Source Response from Advanced Business Computers of America October 30, 2020 At ABCoA, we provide Software as a Service. Deal Pack has been web-based for many years. We currently offer two distinct web-based platforms: Deal Pack Pro is accessed using secure RDP connection, Deal Pack Web is accessed using an internet browser (no RDP connection required). RG Richard G. Vice President Financial Services Used the software for: 2+ years ### "Review of Deal Pack" April 21, 2022 5.0 I am very happy. Customer service regarding signing up new dealers and getting them on the system is very quick. Pros Deal Pack created our software program for floor planning Cons It takes a long time to make changes to the product and there are bugs in the programs when you correct a program another is affected. Review Source Response from Advanced Business Computers of America April 26, 2022 Thank you for your review! We appreciate your input! Similar Products Featured ## Related categories [Auto Dealer](https://www.capterra.com/auto-dealer-software/)[Loan Servicing](https://www.capterra.com/loan-servicing-software/)[General Ledger](https://www.capterra.com/general-ledger-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.