RxWorks

4.5 / 5 16 reviews

Who Uses This Software?

Practices that want a solution that assists in all activities that impact business success. RxWorks streamlines & simplifies business management while helping to grow practice revenue.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Henry Schein Veterinary
  • www.rxworks.com
  • Founded 1988
  • Australia

About RxWorks

We believe every practice has the potential to become a great business, with that in mind we designed a veterinary practice management solution that can simplify the management of your business while helping you to grow revenue and capitalise on missed opportunities. A successful veterinary business gives you the freedom to focus on what's most important to you, whatever that is. RxWorks is used in 9 university teaching hospitals and a number of the world's largest corporate groups.


RxWorks Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

RxWorks Reviews Recently Reviewed!

Very logical system

May 13, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Easy to use even for the most technophobe person. Screens are clear and simple to navigate. Someone is always on hand to talk me through things

Cons: When there has been a change we don't seem to be informed on the little changes and sometimes I have been doing things a certain way and then all of a sudden its changed and I have no idea how to do it.
Also sometimes things are slow to be resolved or im waiting weeks for response ( although after a recent conversation I believe that reason is now because you guys had the wrong email address for me)

Overall it's easy to use and navigate with sufficient client and patient information together.

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to have multiple sets of data to be kept together e.g. Blood tests/patient details etc The ability to check stock and keep informed about this is useful.

Cons: Sometimes integrating information from other devices (e.g. DICOM files) can be hard to co-ordinate and integrate.

There are so many useful features, and many that we should use, but do not have the time.

May 12, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well.

Cons: Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and then move page by page through the notes. There are ways that you can scroll through the notes, but you have to press the "load more notes" which makes it cumbersome and slow to go through long clinical notes.

It feels like somebody needs to change the design and the user journey for the common tasks so that they can be done intuitively and simply and quickly. Furthermore, all the extra functionality can be available but more "hidden away".

Review of RX works software

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great support, lots of advanced feature, integration with other software used in industry.

Cons: Like all computer software it has times where it has glitches, but support is quick to sort these out for us.

Overall: I have been using Rx works for over 7 years and am very satisfied with the program. It has more advance features than any other software in this field and the support is incredible!

Has never crashed - so no plans to change!

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window

Cons: when initially learning the system, the screen did look very " busy"

Overall: We have been using Rx works since 2002. When we first started with it, my business partner chose the system for its flexibility and ease of use and she was very much in charge of most things to do with the system. I hate all things IT with a passion, so I had great trepidation, when she left for Australia 4 years later and I was in charge. However, I need never have feared!
The system has NEVER crashed!!!!, even I can use it easily and do quite a bit of setting up procedures, in house problem solving and checking management reports. There is always a helpful staff member at the end of the telephone, when we can't work a problem out our self, and most things are rectified very quickly.
While there is a vast myriad of things the system could do, over and above what we use, we are extremely happy with it and gradually, little by little, Simon teaches us new aspects to use.

A Great Service

Feb 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, information at the click of a mouse

Cons: Sometimes the features have limits but then you can't tailor a program for everyone's exact requirements!

Overall: A prompt and reliable service, RxWorks are always there to give support when needed. The system is so user friendly and you literally point and click what you want for great results. With guidance most of the features are easy to set up and use and the support team are so good at making you feel as ease even when you ask what seems the stupidest question!

Recommendations to other buyers: There are so many features that can be used, finding the time to learn them all is the key!

Grown up together!

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Support, development and updates.

Cons: Over complicated in some areas - stock control & documents

Overall: We have used Rx Works since 2004 and during that time have merged two other practices into the main Rx system who were using other systems. Rx works have grown with us....!

From a manager's perspective, I have not found anything that is as comprehensive and easy to use when getting relevant information out of the system. The support has always been far superior than any other experiences I have had through other companies - 24 hours a day - and this has also improved. Its something that Rx works take very seriously! Although the company has grown we still get a very personal service.
If one of my clinical team was writing this they would say that there are "too many clicks" when entering work etc.. so the front end could be simplified maybe - but as I tell them you will only get out of it what you put in :)

Recommendations to other buyers: Don't sit and struggle with things - look in the manuals or just ring and ask...

no plans to change

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been with RX for 10 years+ now and have no plans to change..... easy to use and navigate around. Can easily run reports, queries and mail lists. Invoicing and account work is simple to do. Attaching additional info to case histories is easy and generating documents is all pre-set including external lab forms.
The insurance claims manager is fantastic and saves a lot of admin time.
An easy system to navigate and a great support team if and when you need them!

RxWorks for us

Oct 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very well thought out Practice management System with regular upgrades making it up to date with current thinking. Very easy to use and manage.
Design is very pleasing to the eye, colorful, easy to find what you need at a glance.
Integration with wholesalers and external lab is excellent enabling a very efficient workflow.

Rx works in a first opinion teaching hospital

Oct 11, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Rx works is a functional system for first opinion practice and the integration with social media for event management is really useful. The ability to use the system for client communications/ text messaging, appointment, surgery and vaccination reminders has really helped to drive return business.
The reporting functionality is excellent > if its in the system, you can report on it.
This is particularly useful for business decisions, forecasting and development.

I would like to see further development of clipboards and the creation of a procedures whiteboard within the system, online booking capabilities and less mouse clicking to close a visit. However, most of the areas in need of development can be resolved with compatible integration with external programmes- it would be nice to have these options within the one system.

The tech support on a day to day basis is fantastic and the support from Beverley and Mark on developing projects such as performance pack is excellent. Sammy is also very helpful and pro active as our account manager.

RxWorks is easy to use and has great customer support

Oct 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use day to day.

Cons: Lack of training for new products.
Care Plan.

Overall: We have been with RxWorks for many years and, at one point during this time, we were looking to find another PMS. However, at the same time, RxWorks had a large internal shake up. Their customer service went from zero to excellent, this was our main problem. They also rolled out a new version which had a new look with better speed and performance.

It is a very easy system to pick up if you are new to it and the necessary training is simple.

Over the years updates are rolled out overnight and RxWorks provides an on-line manual with the main changes highlighted. It would be more useful for any changes or new product launches to be followed by training days. The "reports" unit is now comprehensive but it came with the new version and no explanation of what was changed/available. The customer support team helps out every time I have a question but I feel I have missed a lot that would have been very helpful at the roll out of the new version.

Easy to use software with a great customer support team

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. Able to personalise it to your practice needs.

Cons: not really

Overall: We have had RxWorks at our practice for nearly 10 years. Over that time we have had many new staff who have had to use the computer system, everyone has always commented on how easy it is to use and navigate. If you do get an issue their customer support team are amazing ! very patient and knowledgeable, always going above and beyond to assist you.
Their online community support is also great, as it allows you to communicate with other RxWorks users to brain storm new ideas or suggestions to be added to future upgrades.
I would highly recommend RxWorks, if you are looking for a easy to use well supported software system.

Recommendations to other buyers: no

RxWorks review

Jul 29, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Layout is great, easy to navigate around the front end. In particular the appointment screen and movement between patient files and appointment screen is excellent.

Overall: We did go through a data merge process which was not as smooth as hoped, but otherwise generally good support from tech team. A one on one conversation regarding new capabilities was helpful. The software has a lot of capabilities, and sometimes these remain unused without being introduced to them.

Feedback regarding Sharon Kibble

Jun 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: flexible and user friendly

Cons: Still waiting for Bpay

Overall: Thank you for your work Sharon!
Sharon has been working with the Vets4Pets group for year and is always available to help us. Her knowledge of the product is excellent , her understanding of the industry is remarkable and her dedication to her clients is beyond expectation. Thank you for your work. Carole from Vets4Pets / VetPartners Australia.

Recommendations to other buyers: Keep developing... will have always more suggestions and ideas.

Could be so much better, but software development is glacially slow and not very responsive

Jan 26, 2014
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: Has complete package for accounting, and medical record information. We have been able to work around the software for years, but I am completely tired of waiting for improvements that seems totally do-able, logical and easy. The accounting folks do not hate the software, and the reason it was selected for our hospital in 2005 was the accounting capabilities in comparison to the other software available at the time.

Cons:
1. Server uses outdated software and upgrades are extremely limited and slow. Also, running Internet explorer and MS word (which is how the dismissal letters are written) within the server is glacially slow.
2. No interface that is compatible with tablets or smart phones (can access server; however, font is microscopic - less than 8 font sized.
3. No interface with Google or other calendars so that veterinarians can export their calendars to their phones.
4. Cumbersome interface, non-intuitive, inefficient.
5. Difficult to import photos etc.
6. Does not interface to digitally import laboratory printouts into electronic record - scans are attached in lieu of having the lab data within the software. Also should have ability to graph/look at results over time
7. No spell check in medical record entry area - seriously bad!
8. Must open each patient file separately, and cannot keep files open for the day or week while the patient is in the hospital
9. Estimate making is not efficient
10. Ideally, software should recognize the veterinarian when they log in, and open all the current cases so that they are at their fingertips - does not do this. Or admissions personnel, and open all the day's admissions.
11. can only have 6 or so patient files open at the same time - bums me out EVERY DAY.
12. Program opens in a Task Panel that is never where the clinician wants to go, then 2-3 clicks later you can finally get to the appointment schedule. This is extremely annoying.

All of the suggestions and more have been sent down to them on a regular basis over the 7+ years we have used RxWorks. Very little has changed. We were so excited that they finally enabled spell check within the MS Word program on their server, allowing at least the dismissal letters to have some spell check, but really in this day and age, how does it not have spell check in place. Every other program I use (we are talking 20 different types of software I use in my academic life) has spell check. Even this entry is getting spell checked for me.

Excellent product

Feb 23, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: RxWorks has provided us with a solution that pretty much automates alot of the activity that we were doing manually. Further, it is a smart system that has a lot of functionality built into it that other solutions didn't offer. Their product includes sms (text) messaging, automated billing (we are no longer missing any charges), healthcare manager (which helps us with standards of care compliancy), it even automates all of the communications and the client eduction. Their system is designed for practices who want to be completely paperless as they utilize EMR technology.

Cons: I wish they offered more training. Further, they are a bit on the high side in pricing but with their ROI matrix we are confident that we recoup the cost within 4 months. The software isn't the prettiest (looks a bit clunky)

Overall: As we were looking to go with a new system, I looked at the functionality of Avimark, Cornerstone, RxWorks, Impromed, and DV Maxx. None offered the full capabilities of RxWorks and none could show us how we were going to generate additional revenues while experiencing low to no missed charges, like RxWorks did. I was told that the system was designed by veterinarians to mirror daily tasks, and we confirmed that.