# RxWorks Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RxWorks Software - reviews, pricing plans, popular comparisons to other Veterinary products and more.

Source: https://www.capterra.com/p/96539/RxWorks/reviews

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# 

 RxWorks Software Review 2026: Features, Integrations, Pros & Cons

Last updated on February 8, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

RxWorks

## What is RxWorks?

We believe every practice has the potential to become a great business, with that in mind we designed RxWorks to simplify in-practice processes while helping you grow revenue. RxWorks is a master of reporting, helping address industry-wide specific needs and assists with all aspects of a veterinary practice's operations. Support fees include our 24/7 dedicated support team, regular updates and access to training with Covetrus Learning.

## What is RxWorks used for?

[Veterinary](https://www.capterra.com/veterinary-software/)

Top alternative

Featured

Overall rating

Based on 51 user reviews

Reviews sentiment

Positive

88%

Neutral

12%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for RxWorks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://software.covetrus.com/&name=RxWorks)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RxWorks

4.3 (51)

VS.

[4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/)

Starting Price

Contact vendor

Starting Price

$116

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (51)

Ease Of Use

4.6 (278)

Value For Money

3.9 (41)

Value For Money

4.6 (264)

Customer Service

4.3 (50)

Customer Service

4.7 (276)

## RxWorks alternatives

Highest Rated

[4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/)

Starting price

Contact vendor for pricing

[4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/)

Starting price

$299.00

Per User, Per Month

[4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/)

Starting price

$260.50

Per User, Per Month

[4.7 (78)](https://www.capterra.com/p/167764/Digitail/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/10010759/RxWorks/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

4.4 (12)

83.33% of 12 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Billing & Invoicing

4.4 (11)

90.91% of 11 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Patient Records Management

4.7 (11)

100.00% of 11 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Prescription Processing

4.0 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Enables pharmacists to process single or multiple prescriptions simultaneously

Appointment Scheduling

4.9 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Schedule appointments via a calendar

Communication Management

4.0 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

RxWorks 33 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Manage contact details and communication with clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

A collection of customer information such as contact details, demographics, previous interactions, etc.

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Electronically collect payments for goods or services

Reminders sent via email

Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Accept, record, and reconcile financial transactions

Enables pharmacists to process single or multiple prescriptions simultaneously

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Meet with patients remotely

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Create treatment plans that document interventions and outcomes to track patient progress

Create, design and manage workflows for repetitive tasks

Features

4.3 (49)

4.3

Based on 49 reviews

## Pricing

Value for money

3.9 (41)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.9 (41)

3.9

Based on 41 reviews

## Support, customer service and training options

Customer Service

4.3 (50)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (50)

4.3

Based on 50 reviews

## User reviews

Overall rating

4.3

Based on 51 reviews

Filter by rating

5(22)

4(23)

3(6)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

Jocelyn S.

Client Care Representative

Veterinary

### "Clunky and outdated"

3.0

Overall Rating

3.0

3.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 26, 2026

RxWorks is one of my least favourite veterinary software interfaces. I think it probably does have good potential from an IT and statistics management side of things however, to the individual user, it is incredibly challenging to navigate and train new staff on. There is a lot of double handling that I feel could be automated; whether that's the edition we have still been using, I'm not sure. But I find that RxWorks has so much room for human error, as creating follow ups such as scheduling sympathy cards and chasing laboratory tests etc all have to be manually input. Whilst results aren't integrated easily either. Now perhaps these things can be automated and we aren't aware of it; however tech support from RxWorks is almost unheard of. I will say my position within the team unfortunately does not allow me to make changes to IT interfaces or contact with the RxWorks team directly for me to be able to be able to be involved in change or feedback. However the clinic I have worked at for the last 9 years using RxWorks, during that time RxWorks have made no notable upgrades or changes.

Pros

The positives for RxWorks include the clipboard function. Being able to create your own clipboards means it's easy to view different patient files and move things for ease of followup. I think potentially there is an ability for customisation, if you have the IT support to do so, however this is not user friendly.

Cons

The communication tab however is trying abysmal. When I am making phone calls and want to make notes of what occured without putting it directly in the patient's medical history (as it may not be relevant), it feels like the current communication tab is not enough. For context I have been a user of the RxWorks program within a veterinary clinic; predominantly as a client care member, so my preference for ease of communication is going to be quite high. So much potential for user error due to lack of automation. IT support is unheard of. Clunky interface with outdated systems for integration.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AZ

Alinda Z.

Veterinarian and Business Owner

Veterinary

### "Reliable PMS"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 6, 2024

Pros

Very reliable PMS, great customer service to assist with troubleshooting and training. Good online manual as well that can be easily referred to.

Cons

UI is a bit dated and clunky. Program works like it's been patched by different programmers/software engineers at different stages. There are multiple ways to access certain functions and it can make navigation a bit difficult.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 9, 2024

Thank you Alinda for your feedback - we appreciate it.

AC

Amanda C.

Clinic Coordinator

Veterinary

### "Long term user of Rx works. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

June 4, 2024

I have used other programs and in comparison, it is so much easily to navigate and use. Training new staff have been easy and they pick it up quickly so my overall experience has been excellent.

Pros

It's easy to understand and quick to pick up. I find training staff how to use it they find it simplified and not confusing like other software. Great that over the year we as a company have been able to adapt it to work with our business model.

Cons

Often there is a couple different ways to do some things, get to the same place. Not sure if its a con but it can confuse new staff using Rx.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GH

Gina H.

Senior receptionist

Veterinary

### "Easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 28, 2024

Pros

It is easy to use, you have multiple ways to do things, so is flexible for different users and the way they learn.

Cons

Some things are not easy to change or not changeable at all, that can be frustrating, but not a game changer.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 2, 2024

Thanks Gina we appreciate the feedback!

TA

Trish A.

Business Support Officer

Veterinary

### "Comprehensive and Expansive Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

May 26, 2024

I find it fairly easy to use, although its not as intuitive as other programs I've used. But that could also be the lack of training I've had with it.

Pros

I love the fact that I can view all of our Company's clinics on the one platform, without having to "sign in' to the different clinics. I can easily switch from one to another. I haven't had a great deal of training with RX, but I am able to find most things unaided, which is good.

Cons

If I'm looking at a clients' records, I need to be mindful of the clinic that I have selected. it's far to easy to allocate a payment to the wrong clinic.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SD

Skye D.

Practice Manager

Veterinary

### "James Street Vet Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 15, 2024

Happy with RX works, Have used it at multiple clinics now

Pros

Ease of use, Very easy to pick up and work out how to use the functions

Cons

We find it runs slow for us if too many users accessing at once

Switched from

[VisionVPM](https://www.capterra.com/p/141670/VisionVPM/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 16, 2024

Thanks Skye for your review and feedback. We appreciate it.

CD

Caitlin D.

Vet Nurse

Medical Practice

### "Easy to use, integrates well"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 9, 2024

Pros

The program integrates well with most other programs we use such as TYRO and IDEXX. Relatively easy to use and to teach to new members of staff.

Cons

Reminder system could use some improvement and it is a very busy screen that can seem overwhelming to new members of staff

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 13, 2024

Thanks for your feedback Caitlin! We appreciate it.

NS

Noel S.

PRactice Manager

Veterinary

### "Rx Works Revue"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 8, 2024

Pros

it is efficient and easy to use, does everything it needs to

Cons

Alot of un required pages, tools, tabs & functions. over complicates things

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 12, 2024

Thank you Noel for the feedback.

JM

Jessie M.

Veterinary Nurse

Veterinary

### "Long time RxWorks clinic"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 7, 2024

Very good, we wont be looking to change over to anything different anytime soon!

Pros

Having been a long term user of RxWorks, I like the flow/sequence of the windows/tabs. I like how the appointments schedule is very customizable. I like how there is a often a few different ways to do the same thing. Which is nice as it means each employee can use it how they feel works best for them.

Cons

Some times I find there is a lot of clicking to move to the next step ie saving visits and moving to payments. Also when looking to amend/change a setting it can be difficult to find how to do it. Customer service is always quick to help on the phone though

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 12, 2024

Thanks heaps Jessie for the feedback.

AR

Annie R.

Artificial Breeding Centre Manager

Veterinary

### "Long Term Rx user"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 7, 2024

It has been an easy to use system that keeps your business flowing, and history is easy to follow. Great tool to communicate with your clients.

Pros

Easy to use, compact and easy to read financials and visits, multi clinic use etc.

Cons

Inability to integrate a cryogenic storage system.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 12, 2024

Thank you for the feedback Annie.

[View all Reviews](https://www.capterra.com/p/10010759/RxWorks/reviews/)

Popular comparisons

[DaySmart Vet vs RxWorks](https://www.capterra.com/compare/133166-10010759/DaySmart-Vet-vs-RxWorks)

[Instinct Science vs RxWorks](https://www.capterra.com/compare/234498-10010759/Instinct-EMR-vs-RxWorks) 

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