--- title: "Animal Intelligence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Animal Intelligence Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/96542/Animal-Intelligence/" page_type: "product" language: "en" --- # Animal Intelligence Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Animal Intelligence ## What is Animal Intelligence? Animal Intelligence Software, Inc. is the premier provider of practice management software solutions for innovative veterinary, medical, research facilities, government, and universities worldwide. We offer user-friendly applications with a level of customization not found in off-the-shelf solutions. We work with the latest technology, tailoring to the precise needs of our clients who desire state-of-the-art software and unmatched client support. ## What is Animal Intelligence used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $40 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Animal Intelligence?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.animalintelligence.com/&name=Animal Intelligence) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Animal Intelligence 3.3 (8) VS. [4.6 (287)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $40 Flat Rate, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (8) Ease Of Use 4.6 (287) Value For Money 2.9 (8) Value For Money 4.6 (273) Customer Service 3.1 (8) Customer Service 4.7 (285) ## Animal Intelligence alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (101)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/96542/Animal-Intelligence/alternatives/) ## FAQs about Animal Intelligence Overview ### What company size and specific industries is Animal Intelligence built for? Animal Intelligence is designed for veterinary practices of all sizes, including mobile veterinary providers and university-based veterinary programs. It serves the animal health and veterinary sector worldwide, making it suitable for small practices, larger clinics, and academic veterinary organizations that need software built for their field. Features and Usability ### What are the key features of Animal Intelligence? Animal Intelligence offers core veterinary practice features including appointment scheduling, confirmations and reminders, patient intake, and check-in/check-out. It also includes EMR/EHR, patient records management, treatment planning, imaging and X-rays, e-prescribing, prescription processing, billing and invoicing, payment processing, inventory management, CRM, and client management. Getting Started and Support ### What training and onboarding options does Animal Intelligence offer? Animal Intelligence provides in person training, live online sessions, webinars, and documentation to support team setup. In person training offers direct instruction, live online sessions allow guided remote learning, webinars present scheduled product overviews, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Animal Intelligence offer? Animal Intelligence provides 24/7 live rep and chat support. Support quality details from user feedback are not available, so the available channels can be identified but not evaluated for response speed, helpfulness, or common support issues. ## Features AI summary Based on 1,649 Veterinary reviews Capterra reviewers highlight these as the features buyers care about most when choosing veterinary software: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**60%**) Animal Intelligence includes **Billing & Invoicing** and **Patient Records Management**, giving veterinary teams the tools to manage charges accurately and keep patient information organized in one place. However, it does not offer **Charting**. Instead, it provides other important capabilities that reviewers also value, including **Appointment Scheduling** (**61%**), **Payment Processing** (**55%**), and **Prescription Processing** (**50%**). These features help clinics coordinate visits, collect payments more efficiently, and handle medication workflows, allowing teams to keep daily operations moving smoothly. Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Client Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Imaging and X-rays 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Treatment Planning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create treatment plans that document interventions and outcomes to track patient progress Animal Intelligence 18 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Management: Manage contact details and communication with clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - E-Prescribing: Transmit prescriptions to pharmacies electronically - EMR/EHR: Create and securely store digital patient records - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Inventory Management: Track and manage inventory levels to maintain proper supply - Medical Billing: Manage billing and payments for a healthcare provider - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Features 3.1 (8) 3.1 Based on 8 reviews ## Pricing Value for money 2.9 (8) Free Trial Basic $40.00 Flat Rate,Per Month Value for money 2.9 (8) 2.9 Based on 8 reviews ## Support, customer service and training options Customer Service 3.1 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.1 (8) 3.1 Based on 8 reviews ## User reviews Overall rating 3.3 Based on 8 reviews Filter by rating 5(3) 4(1) 3(0) 2(3) 1(1) Mentioned topic Sorted by most recent MK michele K. Owner Veterinary ### "Avoid this software, there are many better options." 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 9, 2024 Honestly, just avoid this software company if possible. They are outdated, they are not user friendly, they might try to help but nothing ever gets resolved. We used the software for 10 years and had nothing but problems, some of which made us shut down our clinic while we fixed it. Every time we tried to call to get it resolved nothing really got resolved. We are trying to get out of the contract now and are being penalized a gigantic amount of money, in my opinion it is highway robbery. We have no choice because they hold the software and we have to be able to access records and they know this. They have not tried to work with us at all they have not been the least bit flexible, if I could literally wipe cat poop all over the dollar bills that I gave them I would do that, but unfortunately it will be an electronic payment. If you are considering this company for your software, please do not do it there are so many other better options out there. Pros It was available when we needed it. If we had done more research we probably wouldn't have used it, although 10 years ago it was probably what was available. Cons Customer support is terrible, the support of non-tech people is terrible, if you don't understand their product good luck to you. There are glitches in the system that were never fixed over 10 years, there were times when we actually had to shut the clinic down because the software wasn't working. Reasons for choosing Animal Intelligence It was available at the time. We probably should have done more research but we were just buying a clinic and there was a lot of chaos at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB ShaRay B. Office Manager Veterinary ### "Practice with ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2021 My overall experience with AI is excellent. It makes referrals, client communications & treatments so much easier. Helps everyone stay on the same page & understanding. Pros The thing I like most about AI is that it streamlines everything for you. Cons There isn't anything I like least about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Carl G. President Veterinary ### "Read the Contract" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 September 25, 2020 Complete waste of time, buyer beware. Pros We never implemented the software, so in all fairness, I can't rate the functionality of the software. It seemed like it was going to be a good fit for our organization. Cons After spending a lot of time reviewing and working with the software we decided that we were going to move forward. Then we received a contract and read the fine print. They wanted us to sign a 3 year contract at a set monthly rate. If we cancelled at any time during the contract we would be charge 50% of the full 3 year contract. There was also a personal guarantee clause, were they wanted someone to individually guarantee payment if the corporate entity failed to make payment. That set off some serious red flags and we refused the contract. Any company that has this type of language in their contract has probably had several cancellations. So we did not move forward. The company response was that this was "Industry Standard" which is not true. They also charge a set up fee that was close to $1000.00, so there was no justification for trying to bill out for 3 years if a customer decided to cancel early. Reasons for choosing Animal Intelligence Even though AI does not have a web facing form to capture client lead data, they were willing to implement an excel import function that would have allowed us to import potential client data from our own web facing form. And even this was going to be a manual process that they were going to have to perform on their end 2 times a week. It amazes me in this day and age how hard it is to find a software package that has a web form integration that allows the capture of potential new clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Veterinary technician Veterinary ### "Animal Intelligence Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2020 My overall experience with animal intelligence was very positive it allowed for effective communication among the veterinarian staff and the clients and also provided excellent demonstrated information to share. Pros What I like most about animal intelligence was that it was very user-friendly and allowed for our practice to manage our clients data and offer excellent feedback. Cons Well I like least about the software was that at times it could be a little difficult to find certain tabs but once you got the hang of it it was very user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kirstin L. Owner Veterinary ### "Worst veterinary software on the market" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 April 27, 2020 Awful Pros Their tax formats were helpful. \[SENSITIVE CONTENT HIDDEN\] in customer service tried. He is just strapped to an obsolete software system. Cons Cannot download labs into medical record, must manually load all vaccine serial numbers and expirations into the medical record, cannot send accurate vaccine reminders, no communication software, no text or email options Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) It was cloud based. But we had to keep cornerstone to send our vaccine reminders. We have added another software, Evet practice, wow what a difference. Still not perfect but usable and up to date. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Shannon W. Office Manager Non-Profit Organization Management ### "Animal Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 11, 2018 We can track everything now that we could not before Pros It would help with day to day operations Cons There is nothing that at this time I could say to improve the software from what I have seen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NM Nicole M. Owner ### "Easy to use software with many options." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 18, 2018 Pros Database is expansive. Easy to separate billing for different companies under the same roof. Able to upload files in order to go paperless. Easy to set up doctor schedules for appointment scheduling. Can easily be made to animal hospital specifications and needs. Cons Not the easiest to upload or find the dates when uploaded. If the clients have the same name, sometimes can be difficult in detecting who is whom. Completely reliant on server. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GL Genel L. Practice Manager Veterinary ### "Antiquated software with poor business ethics" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 July 18, 2017 Pros The software has minimal features which makes it easy to learn. I don't have any other positive comments but need a 100 word minimum so I am typing this sentence. Cons There are so many glitches with this software. Every new release brings more bugs. Every patch to fix said bugs, creates more bugs. I purchased a module to integrate our lab results with our reference lab and it never worked correctly. Animal Intelligence blamed the reference lab and the reference lab blamed Animal Intelligence. After months of trying to work through this problem I finally gave up and requested our money back as the product was faulty. I was denied a refund despite the fact that the module never worked properly. Not once. After 17 years with Animal Intelligence I was floored they would not offer a refund. I threatened to find a new software and bid me farewell! I was appalled. We ended up switching softwares and am so happy we did. Another clinic nearby was using Animal Intelligence and also purchased the lab module to have the same issues we did. They also requested their money back and were also denied. 10 years ago the software was great and customer service was awesome. The business has consistently declined since then Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/96542/Animal-Intelligence/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.