Who Uses This Software?

Small - Medium - Large Veterinary Hospitals


Average Ratings

6 Reviews
  • 2.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ClienTrax Software
  • www.clientraxtechnology.com
  • Founded 1987
  • United States

About ClienTrax

Software with automatic reminder and recall tracking, general ledger accounting, paperless medical records, appointment scheduler.


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ClienTrax Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

ClienTrax Reviews Recently Reviewed!

Inconsistent & Lacks Follow Through

Sep 19, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: The basic software is cheaper than many other companies. You get what you pay for though, and it is not worth the hassle.

Cons: - Constantly needs updating and everytime we updated, we would lose some piece of information. This has been particularly true since they updated to their "newer" version.
-Support is very difficult to contact or get a response from. We literally did not get a response from them for MONTHS until we showed up at their booth at a conference.
-It is not intuitive or user-friendly. You have to click on a LOT of buttons to get anything done. So anyone new needs a LOT of training to understand the ins and outs of the system just to check someone in or bill them out.
- The clock in/out feature will clock your employee in or out each time they log in to put something in a patient file. It reeked havoc on our time sheets and had a serious impact on morale because employees needed to edit their time sheets daily and it caused a lot of frustration.

Overall: We had a software system.

Used this for almost 20 years loved it at first and before they updated and upgraded horrible since

Aug 16, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, and workflow. was great in the beginning but after they upgraded and reorganized the company everything else has gone south

Cons: Support is rude unhelpful and always says its you system your network or something besides their software and its repeated unresolved issues that keep surfacing. When I orignally purchased it service was great, friendly and efficient. The older version were much better the current version I hate should be the opposite. Original prices and yearly support was great now for what you get it is and have to put up with it is horrible and expensive

Overall: ease of use and its familiar

Clientrax Veterinary Software Review

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support team works hard to make sure we stay up and running. I have 3 sites, and for the most part it is seamless.

Terrible software! Terrible support! Outdated products

Sep 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Absolutely NOTHING.

Cons: EVERYTHING. It is written in Omnis which was initially competing (back in the 90s) with File Maker Pro. You probably can guess who won that race. Omnis has very little support now because it's not profitable.

Overall: 2500 characters is not enough space to give you the details of our experiences with CT software, support and ownership. In 2013, we purchased the software as well as ancillary services such as digital x-ray and digital dental x-ray. I selected CT for my practice based on a demo I was shown online by one of the VPs that I'd known when he was at Intravet. The demo showed a working white board to keep tabs on all cases/patients in the hospital. During the time we had the software up and running, we were NEVER able to use the white board. I was told there was absolutely integration with IDEXX for import of lab results into medical record. Never. Happened. The representative that came to do our training spent about 10 hrs of our training time one day trying to get IDEXX results imported into MR. Nope. It took us about 5 mos to get basic, unreliable importation of labs from IDEXX. IDEXX tried to work with us and offered to have conference call a year later when we were frustrated that when we had add on tests that were performed later and imported were changing name of the previously requisitioned testing and IMPORTING OVER THE DATA. I could not get CT to come to the table to work it out!
Digital x-ray. AGFA CR10. Seemed to work well at first. Images then poor quality intermittently, then regularly (under then over exposed, lines in the images, etc). CT assured us they had reported to AGFA and were working with them. HOURS of tech time wasted doing testing, software installation, updates, etc. Finally, 14 mos AFTER we purchased (warranty of 1 yr), it completely failed-would not work at all right before Labor Day weekend. CT said nothing they could do. After repeated calls, they finally gave me contact info for AGFA. Initially was told it would be minimum of $1500 to even come out & likely $3000 or more to repair. Asked AGFA what reports they had from CT on the issue. Only 2 were the most recent and another about 18mos previously with our serial number but registered to an urgent care facility in MA or somewhere?!! Whuuut?? Had to solve myself with AGFA and local agent. Unit defective and had been. Got replacement thru AGFA & local support, NOT CT. No help at all from CT.
Records lost, patient files going into other patient files without anyone moving them... On and on. I have hundreds of emails to CT over the 2 years we tried to use. Finally had to scrap it and decide to invest in completely different software. DO NOT BUY THIS SOFTWARE! Antiquated OS!!!

Recommendations to other buyers: Stay away! Far away! The folks I talked to on yahoo users group when I was a user are either just trying to survive and reluctant to purchase something else due to cost, learning new system, etc. or they don't use the software fully and so it doesn't bother them when it glitches, etc.

Nothing but problems

Mar 25, 2016
1/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I have used this software for eight years on Macs. It is buggy. It has cost me so much money in lost staff time and outside IT support. At one point it destroyed a number of medical records that could never be recovered.
I can't seem to get help with their support until I complain long and loud enough.
I am on the website seeking alternatives at this time.

have used in busy small animal practice for 8 years

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: excellent overall system. can handle electronic med. records and integrates well with outside lab, and all imaging modalities
Easy for staff to learn