Who Uses This Software?

Organizations of all sizes, in all industries.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $60.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • WorkWise
  • workwisellc.com
  • Founded 1995
  • United States

About OnContact CRM

OnContact CRM is a full-featured, flexible, and customizable CRM solution that provides the competitive edge your company needs. Offered as a cloud or on-premise deployment, this award-winning CRM application showcases complete sales automation, marketing automation, customer service, and contact center functionality wrapped in a responsive interface that adjusts seamlessly across all browser sizes and mobile devices.


OnContact CRM Features

  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management

OnContact CRM Reviews Recently Reviewed!

Excellent ROI.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The product is very user friendly. As someone who set up the software for our team, this was very important to me.

Easy to use and loaded with features - excellent value for the price.

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: We are very impressed with Oncontact . It¿s very user friendly - which means our team is actually using it this time, unlike other CRM solutions we¿ve tried in the past.
This was also a great value for us - the price includes a bunch of extra features, like marketing automation, sales automation, and an email designer. It¿s convenient to have one system to handle all these things, and it¿s been a big cost saver for us too.

Cons: Customer service is outstanding, but it's not available 24/7.
The Oncontact email designer doesn't have as many features as a stand alone email designer. I'm hoping they add to it in future versions.

Overall: Oncontact saves us a lot of time and money. Our customer service has improved a lot, and makes it much easier to manage our pipeline.

We considered a lot of CRM solutions and I couldn't be happier with OnContact!

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Compared to our previous CRM solution, OnContact was a million times easier to use and learn. Our sales and marketing teams love it. The interface is very intuitive and simple, yet robust. The interactive reports and dashboards are great and I love being able to easily customize my own view. I also like that it integrates with QuickBooks and Outlook, which saves us a lot of time. I was concerned about transferring all our data from our old CRM to OnContact, but it was a seamless switch. My interactions with their support team have also been good. You can tell they know their product inside and out and are always helpful and friendly.

Cons: I like that it offers a lot of "extras" such as an email designer, but I feel this feature needs enhancement. It meets our needs for now, but doesn't quite have all the bells and whistles we're used to in a stand-alone email marketing solution.

Overall: Compared to our previous CRM, OnContact is a lot easier to use and learn. I like that I can drill down using the interactive dashboards, and I can also easily customize my own view of our data. As a manager, this allows me to better understand our sales process, and I always know what's in our pipeline. The Outlook and QuickBooks integration is also extremely helpful and saves us a lot of time. We are currently testing the website integration feature so we can start converting our online visitors into leads.

Looked for a system to manage our customer relationships and this product hits a home run for us.

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The flexibility allowed us to easily taylor this product for our users and the intuitive interface was easily accepted by them.

Cons: Nothing about the product but some users need to just be reminded to enter their customer interactions. Management usage is the key to acceptance.

CRM Review

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Easy to use and quick to learn. The customer support and free training seminars are offered frequently and a plus.

Terrible CRM

Apr 05, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: Very slow and tedious and slow. We used because of of the ERP system we use, but I would not recommend this to anyone. Some good features but it is more confusing than it is helpful.

Small business

Oct 27, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Simple to use, very easy to keep track of clients.

Cons: Difficult to say, I procrastinate with populating my client info, thus it would be nice to get reminders

Recommendations to other buyers: If you don't understand how to use the product, speak with customer service to understand it better and get its full benefit.