# ALIS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ALIS the right Assisted Living solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/96648/ALIS/reviews --- ALIS 4.8 (67) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ALIS Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JL Jennifer L Business Office ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “Every individual who has answered the phone has given 100% of their effort to help resolving any challenges I have come across.“ January 2, 2021 CL Candace L Life Engagement DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Tasks can get lost due to their not being a format to help track these type of tasks.“ February 23, 2021 LM Lindsay M CEOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It's user friendly and easy to use!!“ June 29, 2021 JL Jennifer L Business Office ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The least is the inability to master the software.“ January 2, 2021 LM Lindsay M CEOHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service is incredible! “ June 29, 2021 JL Jennifer L Business Office ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “ALIS is very user-friendly and easy to navigate.“ January 2, 2021 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Regional Director of Wellness at Sonata Senior Living Hospital & Health Care Used the software for: Less than 6 months ### "Regional Director of Wellness and Resident Care" January 3, 2019 5.0 Increases med compliance, able to access from any computer, saves time Pros Very easy for staff to learn and use, sends reminders for compliance documents Cons I have not found anything I don't like yet. Review Source JD Jason D. Residential Services Administrator Hospital & Health Care Used the software for: 1-2 years ### "The Oaks Assisted Living" November 4, 2016 5.0 ALIS has an easy to use and well-organized interface (Dashboard), which requires little to no explanation for how to use it. ALIS support made for a seamless transition from paper based charting to electronic charting. Our staff is now able to deliver more efficient, high quality care with having all the tools they being just a mouse click away. Pros The accessibility with having everything organized in one place. Cons Name format inconsistencies some modules list the residents by last name, first name and other modules still list residents by first name, last name. The system requires the facility to admit a resident before the medications and care items can be entered. This prevents facilities from being proactive with having everything ready for a resident prior to the admission date. It often times takes several hours and or days to enter data, so facilities are forced to admit the resident prior to the true admission date which prevents us from having accurate census/occupancy reports. Not having the ability to configure automatic MAR backups This is a manual process and is often times not completed because of it being manual and required additional time to do. Review Source Response from Medtelligent November 4, 2016 Your insights totally indispensable to us, Jason. We're so happy to have you as a client!! We hear you on everything you wrote, and are really excited to work toward addressing them in the coming year. Thanks so much, and keep up the good work! CM Catherine M. Used the software for: ### "Director of Community Relations" November 4, 2016 3.0 I have worked with ALIS for over one year now, I have found it to have a substantial amount of glitches. It is not user friendly, even for a professional who has worked on many systems. Review Source Response from Medtelligent November 4, 2016 Hi Catie, Of course we don't love hearing your experience with ALIS has been subpar! Would it be ok for us to reach out for a discussion surrounding some ways you feel the ease-of-use could be improved? We also want to hear about those glitches so we can get them reported and fixed! Thanks so much for your feedback. Really looking forward to working with you to make ALIS even better. CS Colette S. Director of Resident Services Hospital & Health Care Used the software for: 2+ years ### "Alis is Great" November 4, 2016 5.0 We have 128 residents receiving services from us and they are all in Alis. Of all the programs that I have worked with Alis is the easiest to operate and navigate. I can honestly say that we have had very few problems and if there has been a problem the support team has worked with us to find a solution. An example is when I went into Alis to retrieve information and discovered that room numbers were all of a sudden incorrect. I contacted Support and by that afternoon everything was corrected and I received a call notifying me it was corrected and how the problem occurred. They have also listened to what our needs are and made accommodations to suit us. Reports were created to allow us to track specific information rather than having to go person by person to tally the information. It makes my job easier and less stressful knowing I can get into Alis and find what I need. Pros Ease of use and the reports that allow me to find the information I need quickly. Anyone can easily learn how to use the program even if they have not had computer experience in the past. Cons Staff can only go back a week to complete the cares that were missed. Review Source Response from Medtelligent November 4, 2016 We are so happy to help make your life a bit easier with ALIS! We take great pride in the work our ALIS Support team does, and are really glad to hear you feel the same way!! Huge thanks for taking the time to tell us your thoughts. BM Brandi M. Chief Programs Officer Hospital & Health Care Used the software for: 6-12 months ### "Alis gives me peace of mind while away from campus" July 28, 2017 5.0 Data collection and review, peace of mind Pros I cannot say enough about the customer service! One of the customer rep is very knowledgeable and quick to respond. I love that Alis is web-based allowing me to review documents away from campus. This feature is also a huge time saver for our Health Services Technicians while with clients at MD appointments. The Techs are able to access valuable information and enter observation notes on the spot saving time when they return to campus. The electronic med pass is phenomenal! I receive email alerts for any medication change and an exception allowing me to review immediately. Med pass is also very user-friendly and easy to navigate. The many reports allow for the ability to drill down when very specific, detailed information is needed. The reports export to excel with great ease allowing for creating spreadsheets and graphs. Cons I am excited to have the calendar system updated. I look forward to the ability to search the calendars to find past and future dates of appointments, etc. I would like for the weight report to present in a format to calculate 30d, 90d, and 180d significant weight changes. Review Source JL Jennifer L. Business Office Manager Hospitality Used the software for: 2+ years ### "Just ASK ALIS" January 2, 2021 5.0 Pros ALIS is very user-friendly and easy to navigate. The best part of ALIS is their amazing support team. Every individual who has answered the phone has given 100% of their effort to help resolving any challenges I have come across. They are all knowledgeable, patient, and thorough with explaining steps and processes. What you do not know about ALIS, the support team will train on. Cons The least is the inability to master the software. There are so many features and options available, I would say the only thing I do not like about ALIS software is not knowing all the tips and tricks to master it. It really is an efficient and helpful program. Review Source JH Janet H. VP of CLinical Services Used the software for: 2+ years ### "Our ALIS experience over the years has been exeptional. " June 21, 2018 5.0 Pros The team at ALIS are responsive to your needs at all levels of the organization. They want to understand what you need but also why you need it so they can further their own developement to stay forward in their delivery of services that ultimately provide the best to the resident and business. Their reports can be filtered in many ways for customize exactly what you are looking for in order to track and trend. At a glance no matter where you are located, you have the ability to view your community in real time. I love the ability to follow my assessments to service plan to care plan. Cons This is a hard question... because if there have been needs ALIS has been responsive to understand the need and fits it into their profile to find me a solution. Review Source AC Angie C. RN DON Administrator Medical Practice Used the software for: 2+ years ### "Carriage House Homes " November 4, 2016 5.0 We have been using this software for over 2 years. It has been great. It makes my job as a DON and Administrator much easier. Everything you need is in this software. Makes auditing charts a breeze. Pros I like how everything is on one screen. The ease of training employees on the software is a real plus. It is so simple. Cons I would like a way to limit some access to certain employees. A way to prevent employees from getting on the web anytime to access software. Review Source Response from Medtelligent November 4, 2016 Angie, thank you so much for taking the time to write this review. We're so pleased to make the hard work you do a bit easier. Have you explored the possibility of using swipe cards for certain staff to log in? That way, it limits their access to ALIS to designated in-community devices only. We'll have someone from from our team reach out to talk more in depth! Thanks again!! BB Beth B. Regional Director of Clinical Services Hospital & Health Care Used the software for: 2+ years ### "EXCELLENT CUSTOMER SUPPORT" June 20, 2018 5.0 I oversee 4 communities in CT. This helps me to do my job and see what is happening in a community when I am not there. I also can see scheduling, assessments on residents as well as aides signing off on care. It can give me data for Quality Assurance Meeting as well as data for many reports. Pros I have been working with the ALIS staff for 6 years. They are ALWAYS responsive and supportive and are only a phone call away. Customer service is above and beyond. They have customized our specific requests to make it exactly how we want to use it. Updates occur flawlessly. Cons There is nothing about the software I dislike. I am sometimes impatient about changes that I want to occur---but it doesn't have anything to do with the software! :) Review Source BK Beth K. Executive Director Used the software for: Less than 6 months ### "ALIS in my opinion is truly the best program I've had the pleasure of using. " June 23, 2018 5.0 Pros Very user friendly even for a techno-challenged person as myself. Everything is easy to find and navigate through. My previous company had probably 12 different software programs that ALIS has all in one. It really relieves a lot of time consumption in finding the specific program for the specific topic. I don't have a lot of technological background and I know in my case and position it is a must to utilize this type of software. ALIS is truly a blessing and once I know and learn more it will become second nature and easier as each day passes. Everything I need is right there in the same place. Kudos to the person who designed and built this software and thank you SO much for thinking of the folks such as myself who may be more behind the times because it's refreshing to know that even I can be successful in using ALIS. I'm very new to the company and ALIS but I'm confident that I will become an ALIS pro one day. Thank you Cons The least thing I like is that I would like to have more time in being trained on ALIS and to have time to utilize it more because I am behind in uploading things and the company is counting on me to stay caught up and compliant. Although I am compliant with the state regulations I am not there yet with ALIS and being compliant. I have yet to be 100% compliant with even one employee file. Review Source IY ILANA Y. Controller & Business Administrator Used the software for: 6-12 months ### "ALIS is a very user friendly software and can make works much easier." October 11, 2017 5.0 It made our job more efficient. Pros I have been working on ALIS for one year . We are an assisted living facility with more than 117 beds. Uploaded all the information and documents in ALIS. We always have access on it from every where and can get all the information we need. It was so user friendly and we could train our staff in a min time that they can use the software to make reports. Also we made access for Doctors to be able to check residents files and observations. Over all I recommend it for Assisted Living Facilities. Cons I like least about this software. Just if it could be a little bit more confidential for each resident. Review Source RS Rose S. Regional Vice President of Operations Used the software for: 1-2 years ### "I have worked with the Alis team for the past 2 years. They have amazing CUSTOMER SERVICE!" June 22, 2018 5.0 Pros The software is user-friendly and the reports are wonderful. The team at Alis are always available and pleasant to work with. They have come to our sets and worked side by side with our teams. They are open to all recommendations that we ask for and most requests for changes are implemented very quickly. Cons Our pharmacy platform was not compatible but Customer service agent has worked endlessly to try to assist in a smooth transition. Review Source PC Peter C. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "Evergreen" December 27, 2018 4.0 Paper work load was drastically reduced and the RNs were able to track issues while also referencing past information quicker. Pros Great product for smaller sized Assisted Living Centers. Staff caught on to it very quickly. Very user friendly. Support staff at corporate office has been outstanding. Cons Assessments could have been more detailed Review Source EF Erica F. President Used the software for: 6-12 months ### "We Love ALIS" November 4, 2016 5.0 We have used a few different programs for our assisted living facility. ALIS, by far, outweighs them all in all features/departments. We are so happy with everything they have to offer. It's modern, user-friendly, and the customer service is superlative. Pros The ease of use and the eMAR functions (they have the capability to lessen/eliminate the chance of med errors. Review Source Response from Medtelligent November 4, 2016 You are awesome, Erica! We know you know your stuff, and are so pleased to hear ALIS meets your expectations. Thanks so much! DH David H. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good program ease of use could be improved greatly not having to click everywhere" June 22, 2018 4.0 tracking down all requirements for residents Pros easy to read, customer service Trish is always awesome! Cons ease of use. You have to know where you are going and how to get there or you'll get incorrect data Review Source ET Eli T. Electrical Construction Used the software for: I used a free trial ### "Must have" June 30, 2021 5.0 Enjoyed every bit of it and would recommend it to friend Pros It is easy to use not complicated especially for a person like myself that I things to be simplified Cons Takes a minute to upload and might need help fixing Review Source DP Dennis P. Director of Resident Care Health, Wellness and Fitness Used the software for: 6-12 months ### "Click and be informed" November 3, 2016 5.0 ALIS the best tool I ever had in my 25 years in the industry. All information becomes handy anytime everywhere Pros User friendly, easy to use, Review Source Response from Medtelligent November 4, 2016 That is such a huge compliment, Dennis! Our team will be so happy to hear that. DD Dana D. digital marketing Used the software for: Less than 6 months ### "ALIS review" November 4, 2016 5.0 So far we have loved ALIS and the experiences we have had with all of the staff. We have been supported and encouraged to use any and all features. We are a small community and transitioning into ALIS and have not had a hard time! We highly recommend it. Pros Ease of use, the format is user friendly. Smooth integration. Cons Uploading files, would like to be able to do one large upload and have it on patient where we can label it as "entrance papers or something else." Review Source Response from Medtelligent November 4, 2016 We are so happy to help you work toward your paperless dream, Dana! You & your team have put in a ton of great work getting up and running with ALIS, and it's a pleasure to work with a community like yours. Keep it up and always let us know what we can do to help! CR Cindy R. Office Manager Used the software for: Less than 6 months ### "We have had a positive experience so far, customer service has been great" February 22, 2018 5.0 Pros This is our first experience with an electronic system. It is great not to have to repetitive with entering information on various forms. Tracking the med passes is also great! Cons In the medication pass section for the med techs, I would like for the medications to appear in chronological order, or have the times to be given easily in view for the med techs. Review Source JG JOAN G. Used the software for: ### "Ease of knowing its only one click away" November 3, 2016 5.0 Since we started using ALIS i know more about the resident with one click away rather than going and checking the paper chart. I like that it is easy to use, and if i have questions the customer support is very fast on responding. Review Source Response from Medtelligent November 4, 2016 We love working with your team, Joan! However we can help make your life & work a bit easier, always let us know. hS heather S. Used the software for: ### "great product" December 8, 2016 5.0 alis is a great value for its money. customer service is always available and easy to talk to. I would recommend this software to everyone. Review Source ES Elizabeth S. Used the software for: ### "Community LIaison" November 3, 2016 4.0 ALIS is user friendly with everything right there on the dashboard, it makes finding what you need quick and easy. Review Source Response from Medtelligent November 3, 2016 You're the best, Elizabeth!! We're so happy that our hard work on making ALIS user friendly pays off for you and everybody at Somerby of Mobile. Robert R. Director of Communications Hospital & Health Care Used the software for: 6-12 months ### "Our experience has been exceptional from the user friendly software to the first-class support team." March 2, 2018 5.0 Pros The ease-of-use makes ALIS a stand out choice for EHR software. Our employees love the layout and picked it up within the first couple minutes of use. The first week, I had all of our Med Techs come up to me individually and say how much easier their daily routine is now. ALIS keeps them on task by reducing clutter and showing only what needs to be seen. The simple layout and color coding prevents confusion compared to other clunky software products. From their sales rep to on-boarding manager to support team, we couldn't have been more happy and put at-ease. They are all very knowledgeable about the software, responsive and easy to work with at the same time. I have the number for support on speed dial and I am not exaggerating when I say that someone answers immediately, every time I call (no auto-attendant). Most of the calls I make are only general ALIS questions but if I see something isn't working properly, it is fixed right away. Their whole team can respond to the entire range of requests. ...Highly Recommended Cons There are hiccups just as any other software but any issues I have, I can take to their fast-acting support team. I always get a knowledgeable person on the line right away and my issue is resolved before I have a chance to have a negative thought about the product. Review Source JD Julie D. Program Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "My experience with the ALIS system and their customer service has been very positive. " June 19, 2018 4.0 Our files and resident information is easily accessible. Pros I like the fact that the software can be customized to my agency's needs. In a constantly changing environment, ALIS keeps my agency up to date with licensing requirements. ALiS makes it easy for us to add new resident and staff information as well as compliance documents. This information is available to our staff on our computers, tablets and smart phones, so no matter where we are, we can communicate with our staff and have access to the information that is needed. ALIS provides security clearances for our staff, giving them access to the information they need, without giving them the ability to delete important files. If files are accidentally deleted, ALIS keeps files archived, so with a push of a button, they can be restored. Their customer service is excellent, providing answers to my questions and problems in a timely manner. Cons ALIS updates every few months, and every time it updates, we have small glitches in our programs. These are minor, but can be annoying. For instance, in our notes the time saved reverts back to the default time , not the save time that we have requested. If is annoying rather than a serious problem because the notes are archived, and we can still access them. Review Source AG Alessandra G. Hospital & Health Care Used the software for: 6-12 months ### "Unparalleled Continuity, Flexibility, and Service" November 3, 2016 5.0 Compared to other assisted living software we looked at during our search, we selected ALIS as our solution for a number of reasons, but most notably ALIS's continuity between modules, ease of use, time and money saving potential, and excellent communication and understanding between our staff and the ALIS team. During the implementation stages, the ALIS team and software have exceeded our expectations time and time again. They took the time to truly understand how we operate, took into consideration our California-specific regulations and in-house procedures, and rolled out the least disruptive plan to switch from our manual paper-based system. Now with regular use on-site, the ALIS support team has been receptive to our feedback, and we have seen a number of our requests incorporated into their scheduled software updates. There are still a couple software features we have not rolled out yet, but we're working to do so with a combination of requesting modifications and re-evaluating our in-house processes. ALIS is very transparent about what new features they're working, and we are very excited about the direction they're headed in. Since going live on ALIS, we've experienced a significant decrease in paper usage and repetitive data collection and entry, increased transparency and accuracy in resident files, and our management staff spends more time on the floor interacting with residents instead of reviewing paperwork. Overall our experience with the ALIS software and team has been outstanding, and we look forward to rolling out the software to our future communities. Pros Ease of use, flexibility, and receptiveness of the ALIS team to incorporate feedback. Review Source Response from Medtelligent November 3, 2016 We really do value the strong partnership we've built with the AmeriCare team. A huge reason ALIS has been so successful in your communities is due to the hard work you do. Thanks for everything, Alessandra!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.