--- title: "OnTime 360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnTime 360 Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more." source_url: "https://www.capterra.com/p/97252/OnTime-360/" page_type: "product" language: "en" --- # OnTime 360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) OnTime 360 ## What is OnTime 360? OnTime 360 is an All-In-One deliver management software solution. We offer an ever-improving delivery management software solution that will keep your company on track, on time, and always connected with your team and customers. OnTime 360 offers you more features at a lower price. Includes customizable customer web portal, international support for 143 total countries, flexible customer pricing structure, and advanced route stop scheduling. Implementing OnTime into your company is fast & easy. ## What is OnTime 360 used for? [Courier](https://www.capterra.com/courier-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Overall rating Based on 37 user reviews Reviews sentiment Positive 81% Neutral 16% Negative 3% Starting price $99 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## OnTime 360 alternatives Highest Rated [Routific](https://www.capterra.com/p/142530/Routific/) [4.9 (144)](https://www.capterra.com/p/142530/Routific/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Tookan](https://www.capterra.com/p/218952/Tookan/) [4.1 (77)](https://www.capterra.com/p/218952/Tookan/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [OptimoRoute](https://www.capterra.com/p/161579/OptimoRoute/) [4.6 (267)](https://www.capterra.com/p/161579/OptimoRoute/reviews/) Starting price $35.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [GSMtasks](https://www.capterra.com/p/149699/GSMtasks/) [4.7 (35)](https://www.capterra.com/p/149699/GSMtasks/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/97252/OnTime-360/alternatives/) ## FAQs about OnTime 360 Overview ### Which roles and teams benefit most from OnTime 360? OnTime 360 is most used by owners, presidents, and other business leaders, along with operations teams and office administrators managing delivery workflows. These roles rely on it to dispatch drivers, track orders, oversee customer service, handle billing and bookkeeping tasks, and improve day-to-day courier business efficiency. Answer based on 35 reviews Overview ### What company size and specific industries is OnTime 360 built for? OnTime 360 is designed for carriers, freight brokers, messengers, couriers, and dispatching services that need delivery management software. It is built for transportation and logistics businesses of many sizes, especially service providers that handle scheduling, routing, dispatch, and delivery operations. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of OnTime 360? OnTime 360 offers dispatch management, automated scheduling, route management, and route optimization for delivery operations. It also includes live driver tracking, GPS, geolocation, delivery tracking, proof of delivery, billing and invoicing, reporting and analytics, customer portal, and QuickBooks integration. Pricing ### How much does it cost and what fees or limitations are included? OnTime 360 starts at $99/month for the Start plan, with Grow at 249 and Scale at 499, plus a free trial. Start includes no contracts, no commitments, and no hidden fees. Reviewers describe it as affordable, but some disliked paying for unused features or extra users. Answer based on 14 reviews Integrations ### Which third-party tools and platforms does OnTime 360 integrate with? OnTime 360 integrates with accounting and finance tools including FreshBooks, QuickBooks, QuickBooks Online Advanced, Xero, and Microsoft Excel. These connections cover invoicing, bookkeeping, and spreadsheet-based reporting, giving teams several options for managing financial data across common business systems. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does OnTime 360 offer? OnTime 360 provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup steps, feature overviews, and ongoing learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does OnTime 360 offer? OnTime 360 provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users often describe the support team as helpful, prompt, and knowledgeable, with quick replies and real-time issue handling. Some also note occasional follow-up gaps and rigidity when requests fall outside standard workflows. Answer based on 8 reviews Ease of use ### How easy is OnTime 360 to use? OnTime 360 feels easy to learn and manage for many courier and dispatch teams. Users often like the clear interface, web portal, mobile app, and everyday workflow tools, though setup, route building, advanced search, reporting, and some invoice tasks can feel complex or take extra time. Answer based on 12 reviews ## Features AI summary Based on 1,196 Delivery Management reviews Capterra data shows that buyers of delivery management software rank the following features as their top priorities: - **Delivery Tracking** (**59%** of reviewers rated this feature as critical) - **Dispatch Management** (**48%**) - **Routing** (**48%**) OnTime 360 supports all three of the features reviewers value most: Delivery Tracking, Dispatch Management, and Routing. Together, these capabilities help businesses monitor deliveries in real time, assign and manage drivers more efficiently, and plan optimized routes, allowing teams to improve delivery accuracy, reduce delays, and keep daily operations running smoothly. Delivery Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Routing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Proof of Delivery 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Mobile Access 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Driver Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track driver locations on a map in real time Dispatch Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed OnTime 360 67 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Cash on Delivery: Allows users to record and manage cash payments upon delivery of goods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver Management: Track all personnel who operate company vehicles - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Food Delivery Dispatching: Dispatch food deliveries - For Courier Services: Intended to be used by courier services - For Freight Operations: Intended to be used by freight brokers and logistics companies - For Restaurants: Serves restaurants - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Label Printing: Process of printing custom labels through various methods. - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Online Ordering: Tracks and processes online orders - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - QuickBooks Integration: Integrates with QuickBooks - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transportation Management: Organize and track the physical movement of goods from one location to another --- Get Advice We can help you find the software with the features you need. Features 3.8 (26) 3.8 Based on 26 reviews ## Pricing Value for money 4.2 (25) Free Trial [View pricing plan details](https://www.capterra.com/p/97252/OnTime-360/pricing/) Start $99.00 Usage Based,Per Month It includes: - Unlimited users - Unlimited customers - Unlimited technical support via telephone and email - Basic Customer Web Portal - OnTime Mobile applications for field personnel - Premium mapping and lookup services, including professional geocoding and GPS support - Built-in report customization - GPS user tracking and bar code scanning support for OnTime Mobile - Dispatching, order entry, and tracking - Powerful pricing calculations - Advanced route optimization - Auditing of record changes: 30 days - Works online and offline - Ease of Mind: No contracts, No commitments, No hidden fees, 30 day satisfaction guarantee Grow $249.00 Usage Based,Per Month It includes: - All features from START - Unlimited users - Unlimited customers - Unlimited technical support via telephone and email - Partner Data Exchange - Standard Customer Web Portal - OnTime REST & SOAP API - Generate, send, post, and customize invoices - Publish report customizations - Company performance dashboard - Access to OnTime Extensions and add-ins - OnTime Mobile route optimization - Route stop scheduling - Route stop pricing - Employee time clock - Compensation reports for payroll - Global Quick Views - Accounting software integration: QuickBooks Desktop/Enterprise, QuickBooks Online, FreshBooks, Xero Scale $499.00 Usage Based,Per Month It includes: - All features from GROW - Unlimited users - Unlimited customers - Unlimited technical support via telephone and email - Branch management features - Automatic route optimization - Custom report authoring environment - Vehicle management, tracking, and playback - OnTime REST & SOAP API - Advanced Customer Web Portal - Advanced customization of Customer Web Portal appearance with HTML & CSS - HIPAA and GDPR compliant features - White labeling of OnTime Customer Web Portal and Mobile Web - SSL certificate for custom host names - Replication of data to Microsoft Access and SQL Server - Extended auditing of record changes: 90 days Value for money 4.2 (25) 4.2 Based on 25 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (35) 4.5 Based on 35 reviews ## User reviews Overall rating 4.3 Based on 37 reviews Filter by rating 5(18) 4(12) 3(6) 2(1) 1(0) Mentioned topic Sorted by most recent AM Amy M. Bookkeeping and HR Assistant Transportation/Trucking/Railroad ### "Courier Companies viewpoints of OnTime360 uses." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 26, 2023 Pros Their customer services is not only prompt but deeply intuitive. I don't know how many times I call service support to receive someone reading a script with little actual use of a services knowledgeable enough to help with the un-hinged causal or silly questions. Top Tear Support from Ontime every time. Cons The billing system, i do think it is a bit of user faulty bits but the billing system seems so hard to manage and file. Along with Report systems and building reports. You really need to have a sandbox setting to be able to go in and mess things up and then learn how to edit them while you work as to not affect the actual accounts almost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Charissa B. Office manager Environmental Services ### "This platform meets all of my businesses needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2022 We use this daily for dispatching our drivers. We love all the things you can do with it and it even has the capability to transfer info over to QuickBooks. Which we are currently trying to use Pros There is so much to do on this platform. There are endless reports that you can get. We use this for dispatching driver's to calls and it has been outstanding Cons You have to pay per user after a certain amount of users. This should be bundled up in the price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Patrick H. Owner Transportation/Trucking/Railroad ### "Great Courier Sofware!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2022 Pros Web portal for clients to enter orders is fantastic. Customer support is always responsive and helpful. Cons Routing for drivers could be improved. Could utilize current driver location on the mobile app. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. LM Laura M. VP Operations Logistics and Supply Chain ### "VP Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2022 The online portal has been a fabulous experience for my clients which encourages them to use it more often. Drivers found the transition extremely easy to adapt to. Has made things smoother for myself as a person that wears multiple hats within the company Pros Easy set up and user friendly for all parties. Cons Invoices updated to the cloud for clients viewing should be automatically done. Make creating your own reports more user friendly. Would like to be able to colour code service levels to make it easier to see time lines at a quick glance Reasons for choosing OnTime 360 many programs have the focus on the warehouse first and the delivery service second. Ontime allows me to focus on the delivery first. The dashboard was not cluttered where others were. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PK Paul K. Owner Transportation/Trucking/Railroad ### "This is integral to our company's day to day function" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2022 We are quite pleased with the software, the company, their service. They keep refining it and adding features, which makes our job easier. Pros The best feature to this software is the customer web portal. It helps us boost sales and reduces our phone traffic immensely. The technical support is outstanding. When an issue arrises it is dealt with quickly and competently. The tracking screen is easy to use Cons The receive payment area could use improvement, but it only comes up twice monthly in our company so it isn't a big problem at all. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JM Juah M. VP Operations/co-owner Transportation/Trucking/Railroad ### "I regret not switching to OnTime sooner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2022 Overall I wish we would’ve implemented this program sooner. The efficiency has increased as well as reducing a lot of tedious office work that is now unnecessary. There are so many detailed functions of the program that we use daily. Customer service/technical support is amazing. They answer pretty much right away and are able to help in real time, emails are also responded to within 24 hours. The guys and Technical Support are invaluable and I can’t say enough things about their promptness, knowledge, and the courteousness and willingness to help figure out a problem and provide a solution. We talk almost daily about how much this program/features have helped our business. Pros It easily organizes all of our jobs so that nothing gets missed. We no longer rely on memory/paper trail to get the job done. It provides excellent proof of delivery and has streamlined back and office procedure considerably. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made. Cons The order in which the route stops appear is a little confusing to program at first. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time. Reasons for choosing OnTime 360 After doing a trial run with cart wheel, they were not able to provide customization quickly. They were a newer company and did not have the capability to meet our needs. Ontime has truly thought of almost everything. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Ena A. Sales Manager Import and Export ### "Brilliant!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 October 25, 2021 It wasn't the best app of its kind that I have tried, but it performed well, and its ease of use makes it pleasant Pros It's REALLY easy to use, and that is something that I value very much, it can be dispatched from anywhere and give the buyer/importer peace of mind. With our clients it worked wonders! And the price is pretty good Cons The search bar could improve, such as being able to use it on the billing screen, would be great! Alternatives considered [Delivery Suite](https://www.capterra.com/p/143709/Delivery-Suite/) Reasons for choosing OnTime 360 I just had to decide on one and chose OnTime Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Sally D. CEO Transportation/Trucking/Railroad ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 17, 2020 Customers being able to view invoices, proof of delivery and pay invoices through the portal will save HOURS of my time each month Pros The online Portal is amazing! Once you get the hang of the prices, it's easy. Cons the cubing / pricing isn't always possible to get what you want. currently we have to manually figure out the cubic weight and enter that into the job in order to price it accurately, based on how we determine our final price. Reasons for choosing OnTime 360 I liked the add on features especially the web portal Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RE Randa E. Head Of Operations Program Development ### "VERY GOOD SOFTAWRE " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 3, 2020 Pros It has many features that fit our project, customer service our support are very helpful, I can customize any module as I want, price modifier is the best. It was not difficult for integration. Cons Customers accounting module, not only our bills or accounting BUT the customer accounting too. Reasons for choosing OnTime 360 OnTime 360 fits our project's needs Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Mike L. Owner Transportation/Trucking/Railroad ### "Best choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 31, 2020 So far... so good! Pros The software is very easy to use. The "flow" through the process is very easy to follow and allows a user the ability to "see" where the load is in the process. I looked at a few, and Ontime360 had most of the features I was looking for. The mobile app is really what sold me. Cons So far, the only thig I don't like, is there isn't a way to "test" notifications unless you create a test customer and test locations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/97252/OnTime-360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.