--- title: "DonorSnap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DonorSnap Software - reviews, pricing plans, popular comparisons to other Donation Management products and more." source_url: "https://www.capterra.com/p/97513/DonorSnap/" page_type: "product" language: "en" --- # DonorSnap Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DonorSnap ## What is DonorSnap? Discover why thousands of nonprofits have trusted DonorSnap for over a decade. DonorSnap is an all-in-one donor management software. Save countless administrative hours with time-saving tools and integrations. Take your fundraising to the next level with robust reporting and communication tools. Pricing starts at $50 per month. Try DonorSnap with your own data risk-free for 30 days. ## What is DonorSnap used for? [Donation Management](https://www.capterra.com/donation-management-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 414 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Comprehensive video tutorial support Affordable solution for small nonprofits Challenging data import/export processes Starting price $50 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Nonprofit / 2026 - Donation Management / 2025 - Fundraising / 2025 - Nonprofit CRM / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Nonprofit / 2026 - Donation Management / 2025 - Fundraising / 2025 - Nonprofit CRM / 2025 Do you work for DonorSnap?[Manage this product listing](https://www.g2.com/products/donorsnap/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DonorSnap 4.6 (414) VS. [4.5 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (414) Ease Of Use 4.3 (1,480) Value For Money 4.8 (351) Value For Money 4.5 (1,217) Customer Service 4.8 (396) Customer Service 4.8 (1,379) ## DonorSnap alternatives [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [3.8 (44)](https://www.capterra.com/p/130934/NationBuilder/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars Highest Rated [Donorbox](https://www.capterra.com/p/156860/Donorbox/) [4.8 (626)](https://www.capterra.com/p/156860/Donorbox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156860/Donorbox/) [View all alternatives](https://www.capterra.com/p/97513/DonorSnap/alternatives/) ## FAQs about DonorSnap Overview ### What problems does DonorSnap solve? DonorSnap solves scattered donor data, spreadsheet-based recordkeeping, and slow fundraising administration by centralizing donations, pledges, volunteer activity, acknowledgments, campaign tracking, and custom reporting. Small nonprofits, one-person development shops, finance staff, executive directors, and volunteer-led teams use it to streamline online giving, mailings, and donor follow-up without complex setup. Answer based on 301 reviews Overview ### Which roles and teams benefit most from DonorSnap? DonorSnap is most used by nonprofit executives, development teams, and administrative staff who manage donor relationships and fundraising operations. Executive directors, presidents, and CEOs use it for oversight and reporting, while development directors and coordinators track gifts, campaigns, and outreach. Office managers, assistants, and finance staff support data entry, acknowledgments, and records accuracy. Answer based on 405 reviews Overview ### What company size and industries is DonorSnap built for? DonorSnap is built for small nonprofits, with 98% of reviewers from small businesses and 57% from nonprofit organization management. It also serves midsize organizations at 2% and some enterprises at 1%, with additional use in education management at 5% and religious institutions at 4%. Answer based on 414 reviews Features and Usability ### What are the key features of DonorSnap? DonorSnap includes core donor management features like donor and contact records, donation tracking, recurring gifts, and pledge management. Reviewers also highlight reporting tools such as custom reports and dashboards, plus responsive forms, mass entry, acknowledgment letters, and QuickBooks or payment integrations as key differentiators. Answer based on 184 reviews Pricing ### How much does it cost and what fees or limitations are included? DonorSnap starts at $50/month for up to 1,000 contacts, with flat-rate tiers rising to 2,500 for 70, 5,000 for 90, and 30,000 for 250. A free trial is available. Reviewers often cite straightforward pricing, unlimited concurrent users, and no hidden costs, though some mention a learning curve and paid extra training. Answer based on 102 reviews Integrations ### Which third-party tools and platforms does DonorSnap integrate with? DonorSnap integrates with Constant Contact for email outreach, QuickBooks Desktop, QuickBooks Online, and QuickBooks Enterprise for accounting, plus goEmerchant Shopping Cart Software and Stripe for payments. Reviewer mentions also confirm Wix for website forms. The official catalog adds Twilio and AuctionSnap, giving DonorSnap 8 third-party integrations. Answer based on 79 reviews Getting Started and Support ### How easy is it to onboard and train a team on DonorSnap? DonorSnap is fairly easy to onboard for teams handling basic donor tracking, with live online sessions, webinars, videos, and documentation available for training. New staff and end users often get productive quickly, while admins, nontechnical users, and teams using advanced customization or reporting usually need more time and ongoing refreshers. Answer based on 116 reviews Getting Started and Support ### What customer support options does DonorSnap offer, and how do users rate the experience? DonorSnap offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, detailed, and easy to understand, with helpful videos, webinars, and follow-up. Some report a learning curve for reports or forms, occasional preference for more direct phone help, and uneven onboarding. Answer based on 184 reviews Security ### How does DonorSnap handle data security and access control? DonorSnap uses password-based access, web-based availability from any browser or device, and role-based permissions with multiple users and different privilege levels. Reviewers also mention secure migration help during data transfers and regular maintenance notifications. Some note occasional forced re-login after leaving a screen open and mobile app access issues. Answer based on 29 reviews ## Who uses DonorSnap? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive video tutorial support 98% positive reviews out of 54 Most reviewers describe tutorial-based training as accessible, detailed, and helpful for onboarding and resolving questions quickly. Mary Beth M. Development Director, 11 - 50 employees. "The videos and support materials make onboarding new staff so much easier and greatly reduce the need for additional training." Challenging data import/export processes 43% negative reviews out of 49 Some reviewers find data import and export processes complicated, time-consuming, and difficult to align with other systems. Affordable solution for small nonprofits 100% positive reviews out of 54 Most reviewers indicate DonorSnap meets small nonprofit needs affordably, supporting growth and daily fundraising operations. Kate G. Director of Development and Marketing, 2 - 10 employees. "We're a small organization and it's important for us to have a product that meets our needs, but is affordable." Extensive live and recorded webinars 100% positive reviews out of 30 Most reviewers find webinar training comprehensive, timely, and essential for learning and exploring DonorSnap features. Carole R. Donor Relations and Development Manager, 51 - 200 employees. "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. " ## Features AI summary Based on 2,971 Donation Management reviews Capterra data shows that buyers of donation management software rank the following features as their top priorities: - **Donation Tracking** (**66%** of reviewers rated this feature as critical) - **Online Giving** (**65%**) - **Contact Management** (**49%**) DonorSnap supports all three of the features reviewers rate highest: **Donation Tracking**, **Online Giving**, and **Contact Management**. Together, these capabilities help organizations record and monitor contributions, accept donations through digital channels, and maintain accurate supporter records, allowing teams to manage fundraising more efficiently and build stronger donor relationships. Donation Tracking 4.9 (108) 76.85% of 108 reviewers that rated this feature as important or highly important DonorSnap offers comprehensive donation tracking, letting you monitor contributions by type, campaign, and appeal, and generate both standard and custom reports. Reviewers appreciate its ease of use, flexible customization, and integration with QuickBooks and online donation processing. Online Giving 4.6 (41) 73.17% of 41 reviewers that rated this feature as important or highly important DonorSnap enables seamless online giving through responsive forms that integrate with your website and platforms like Go eMerchant. Some reviewers find setup and processing efficient, value time savings, and like easy donor support, though a few want more form customization options. Contact Management 4.8 (84) 76.19% of 84 reviewers that rated this feature as important or highly important It gives you a centralized, customizable way to store and update contact information, manage households, and track communications. Reviewers appreciate the ease of finding, merging, and updating contacts, as well as integrations with Constant Contact and texting for outreach. Donor Management 4.8 (120) 85.00% of 120 reviewers that rated this feature as important or highly important With this capability, you can efficiently manage donor data, track giving trends, automate communications, and generate acknowledgment letters. Users think it’s easy to update donor records, customize fields, and maintain donor relationships, making ongoing engagement and reporting straightforward. Reporting/Analytics 4.5 (58) 77.59% of 58 reviewers that rated this feature as important or highly important You can easily generate, customize, and export a wide range of reports for campaigns, donors, and trends. Reviewers indicate built-in and custom reports are user-friendly and valuable, though some mention custom report creation can be challenging or clunky at times. For Nonprofits 4.8 (119) 73.11% of 119 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations DonorSnap 81 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alumni Management: Tools that help educational institutions or fundraising organizations connect with alumni - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Auction Management: Allows businesses to create and manage auctions. - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Committee Management: Manage a group of members established for coordinating plans, programs, or other initiatives - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: It gives you a centralized, customizable way to store and update contact information, manage households, and track communications. Reviewers appreciate the ease of finding, merging, and updating contacts, as well as integrations with Constant Contact and texting for outreach. - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Donation Tracking: DonorSnap offers comprehensive donation tracking, letting you monitor contributions by type, campaign, and appeal, and generate both standard and custom reports. Reviewers appreciate its ease of use, flexible customization, and integration with QuickBooks and online donation processing. - Donor Discovery: Search 3rd party databases to identify potential donors - Donor Management: With this capability, you can efficiently manage donor data, track giving trends, automate communications, and generate acknowledgment letters. Users think it’s easy to update donor records, customize fields, and maintain donor relationships, making ongoing engagement and reporting straightforward. - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Ticketing: Manage tickets for specific events - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fund Accounting: Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) - Fundraising Management: Activities related to raising money for a specific cause - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Gift Matching Management: Ability to match gifts through the system - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Grant Management: Monitor application statuses, proposals and award funds - Historical Trend Analysis: Review data from past periods to reveal recurring tendencies - Interaction Tracking: Track interaction history by documenting conversations for contacts - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile Giving: Ability to make a donation from a mobile device/app - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Forms: Create new forms and/or use ready-made online form templates - Online Giving: DonorSnap enables seamless online giving through responsive forms that integrate with your website and platforms like Go eMerchant. Some reviewers find setup and processing efficient, value time savings, and like easy donor support, though a few want more form customization options. - Payment Processing: Accept, record, and reconcile financial transactions - Personalization: Adjust communications based on previous interactions or personal preferences - Pledge Management: Track commitments to donate in the future - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Giving: Manage and track recurring gifts - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: You can easily generate, customize, and export a wide range of reports for campaigns, donors, and trends. Reviewers indicate built-in and custom reports are user-friendly and valuable, though some mention custom report creation can be challenging or clunky at times. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.3 (380) 4.3 Based on 380 reviews ## Pricing Value for money 4.8 (351) Free Trial [View pricing plan details](https://www.capterra.com/p/97513/DonorSnap/pricing/) Up to 1,000 Contacts $50.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 2,500 Contacts $70.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 5,000 Contacts $90.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 10,000 Contacts $125.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 20,000 Contacts $200.00 Flat Rate,Per Month It includes: - Acknowledgement Letters - Calendar Reminder System - Constant Contact Integration - Data Export - Donor Management - Event Registration - Excel Import - Mail Merge - Mass Emails - Membership Management - Moves Management - Online Donation Forms - Pledge Tracking - Quickbooks Integration - Reporting - Volunteer Tracking Up to 30,000 Contacts $250.00 Flat Rate,Per Month Value for money 4.8 (351) 4.8 Based on 351 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ AuctionSnap](https://www.capterra.com/p/10011768/AuctionSnap/)[ goEmerchant Shopping Cart Software](https://www.capterra.com/p/33858/Shopping-Cart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (396) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (396) 4.8 Based on 396 reviews ## User reviews Overall rating 4.6 Based on 414 reviews Filter by rating 5(275) 4(114) 3(19) 2(4) 1(2) Mentioned topic Sorted by most recent CR Carole R. Donor Relations and Development Manager Hospital & Health Care ### "Donor Snap is truly a "snap" for Development Directors and Staff!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 I have been very pleased to use Donor Snap because of the ease in following the steps to run reports or obtain data. Often, in big shops, such as a University setting, the fundraising platform was so challenging (ie, Raisers Edge), that we had separate staff who did all the work for us. Donor Snap was easy from the start and where I was challenged, there were webinars and support to assist me. Excellent platform! I highly recommend it. Pros I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. \[sensitive content hidden\], staff, has been so responsive when I've still had a question and appreciate his service. I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops. Cons Perhaps the only item I consider least liking is that I often may leave a screen open, but when I go back to it, I have to re-enter Donor Snap; it may be a user error on my part. Switched from [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) I changed jobs and Donor Snap was already in place. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Suzanne L. Executive Director Performing Arts ### "Useful Functionality at a Great Price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2026 Learned it in my current role and the trainings and support are quite helpful. If you take the time to learn it, it meets your organizational needs quite well. They've added some peripheral systems such as AuctionSnap and EventSnap which complement the functionality. Pros Value for the money, rapid customer support and functionality. They seem to be looking to evolve, which is always a good thing. Cons It takes a bit to learn the methodology and how to effectively write reports but worthwhile once you do. I wish the newsletter functionality would allow users to upload images. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EN Ellen N. Office Administrator Non-Profit Organization Management ### "Great app to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2026 I have consistently had an excellent experience with DonorSnap. I also appreciate the prompt and friendly responses to my inquiries. Pros The ability to create custom reports using DataMiner Platinum greatly enhances our ability to retrieve the data we need. Cons The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS marlies S. President Non-Profit Organization Management ### "LOVE DonorSnap!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2026 Extremely positive. Mark and his team are really great to work with! I have used other donor programs and they can't hold a candle to to DonorSnap's customer service and support. I used it with another non-for profit and when we started Neighborhood Cats Network and barely had a donor base I told our treasurer we need DonorSnap. 2 years later she is thrilled we signed on because she is able to run many reports she needs for her purposes. Pros Easy to use and the customer service is FABULOUS!!! I get my questions answered very quickly. the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of the very important acknowledgment letters as well as producing very useful reports. Cons Can't think of anything at the moment. there was a learning curve to load in new acknowledgement letters but frankly, the support was amazing! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BJ Bob J. Treasurer and Technology Manager Non-Profit Organization Management ### "DonorSnap is our Trusted Partner " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2026 Overall, our non-profit is very satisfied with DonorSnap. We have done some testing with the new DS Analytics options and see good potential for the graphics options available in the dashboard. Pros The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor database. The End of Year Contribution Statement processing works very well. We use both the Email option for Contribution statements when we have an email address and the printing option for donors without an email address. The database reporting options have provided our non-profit with a great deal of reporting flexibility and gives us the reports we need and use for managing our donor database. Cons The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GW Gabriel W. Programs and Digital Specialist Health, Wellness and Fitness ### "Cheap, good for small nonprofits" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 24, 2026 Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will give you what you need. We moved to a new CRM when we outgrew DonorSnap. Pros It was very cheap and could handle the basics and simple CRM tasks. It is customizable enough that you also aren't missing out if you're a small nonprofit. Cons It feels and looks old. It is a little clunky sometimes, and there are a few quirks you have to get used to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BR Brigid R. Executive Director Non-Profit Organization Management ### "A Satisfied customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 23, 2026 I truly like donor snap and all the features it offers. I am trying to utilize as many data tabs as possible. Pros The ease of use. While the program is set up to be very intuitive, there are also plenty of tutorials to help me master features I may not use too often and thus need a refresher. Cons Nothing specific comes to mind. I don't get to learn as much as I would like on features, just due to other responsibilities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Apryl G. Office Supervisor Hospital & Health Care ### "DonorSnap for Donations" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 We use DonorSnap almost daily, so a good database is necessary for keeping our records. We would recommend them for those that need something from basic to loaded. Pros Donorsnap above all has great customer service. Any issues we have, they are quick to respond. The reports are also easy to run to get quick data. Cons Some of the areas of Donosnap can be complex, however, with that said.. they provide training videos and webinars which are always go to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EB Erin B. Office Coordinator Non-Profit Organization Management ### "Thank you!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 The more I am in the system the more I learn about making it work for our organization and best practices. Pros The trainings and support team are so valuable to me, I re-watch trainings often to refresh or see what I have missed in order to get the most out of the database. I appreciate when I have any questions about a project the Donor Snap team is always quick to get back to me with actual help. The user-friendly adaptability features for customization make the database extremely useful for our organization. Cons That I was in this system for over 2 years before I knew about the Donor Snap Blog! It is very helpful for ongoing learning. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KE Kate E. Fundraising and Partnership Director Recreational Facilities and Services ### "Fundraising and Partnership Director " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 April 23, 2026 My overall experience is positive. The integration with constant contact if very valuable and the price fits our needs. Pros I enjoy the customizability of creating a database that can be filtered to my needs. The data pull feature is also very user friendly. Cons Some complications with accessing the “list” feature. There could also be improvements on detecting duplicates. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/97513/DonorSnap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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