# DonorSnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DonorSnap the right Nonprofit CRM solution for you? Explore 414 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/97513/DonorSnap/reviews --- DonorSnap 4.6 (414) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 23rd, 2026 # Reviews of DonorSnap Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews Comprehensive video and tutorial support 98% positive reviews out of 54 Most reviewers find tutorial-based training helpful, with clear videos and responsive support for learning tasks. Peter Y Board Member, 2 - 10 employees. "Easy to learn, and they have excellent training videos, which is where I am able to get the majority of my questions answered. When I can't find the answer on their Help/Training site, I will send an email off to the support team, and typically get a response with an answer within 30 minutes. " Challenging data import and export 43% negative reviews out of 49 Some users report data import and export processes are complex, time-consuming, and often require manual adjustments. Affordable solution for small nonprofits 100% positive reviews out of 54 Most reviewers describe DonorSnap as budget-friendly and well-suited to the evolving needs of small nonprofits. Kate G Director of Development and Marketing, 2 - 10 employees. "We're a small organization and it's important for us to have a product that meets our needs, but is affordable." Extensive live and recorded webinars 100% positive reviews out of 30 Reviewers appreciate webinar training for its accessibility, variety, and usefulness in learning DonorSnap features. Carole R Donor Relations and Development Manager, 51 - 200 employees. "I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. " ## Showing most helpful reviews Showing 1-25 of 414 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bridget S. Development Associate Hospital & Health Care Used the software for: 1-2 years ### "Two Years with DonorSnap and Going Strong" March 17, 2025 5.0 We transitioned from a big-name donor database platform to DonorSnap 2 years ago and haven't looked back. The DonorSnap team provided hands-on service for the transition process and such personalized continued service that I know everyone by their first names. I always recommend DonorSnap to my peers in the Senior Care community and would recommend it to all philanthropic professionals at small to mid-sized nonprofits. Pros DonorSnap is a user-friendly online database that allows our medium-sized nonprofit to easily track donors, acknowledge donations, email donor contacts, assign and record interactions and pull customized reports. Unlike larger, more expensive databases, DonorSnap has a transparent interface which allows real-time customization at every level - for an extremely reasonable price. Not only is it easy to use, but if we ever have a question, online trainings are easy to find in their Help section, live trainings are given regularly, and customer support responds almost immediately. Cons The outgoing mass email function is a little clunky, so we usually export contacts to a CRM platform for more customizable email appeals and communications. Switched from [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Raiser's Edge was too large, complicated and opaque for our small to mid-sized nonprofit. Review Source CR Carole R. Donor Relations and Development Manager Hospital & Health Care Used the software for: 2+ years ### "Donor Snap is truly a "snap" for Development Directors and Staff!" May 1, 2026 5.0 I have been very pleased to use Donor Snap because of the ease in following the steps to run reports or obtain data. Often, in big shops, such as a University setting, the fundraising platform was so challenging (ie, Raisers Edge), that we had separate staff who did all the work for us. Donor Snap was easy from the start and where I was challenged, there were webinars and support to assist me. Excellent platform! I highly recommend it. Pros I am truly impressed with the customer service at Donor Snap, as well as the extensive library of webinars and handouts. \[sensitive content hidden\], staff, has been so responsive when I've still had a question and appreciate his service. I've worked in several fundraising programs and Donor Snap is by far the easiest and most efficient platform to use, especially for development staff in one person shops. Cons Perhaps the only item I consider least liking is that I often may leave a screen open, but when I go back to it, I have to re-enter Donor Snap; it may be a user error on my part. Switched from [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) I changed jobs and Donor Snap was already in place. Review Source GW Gabriel W. Programs and Digital Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Cheap, good for small nonprofits" April 24, 2026 3.0 Overall, for a small nonprofit it is an excellent choice. If you're not processing many donations and don't need a ton of functionality, it is a cheap option that will give you what you need. We moved to a new CRM when we outgrew DonorSnap. Pros It was very cheap and could handle the basics and simple CRM tasks. It is customizable enough that you also aren't missing out if you're a small nonprofit. Cons It feels and looks old. It is a little clunky sometimes, and there are a few quirks you have to get used to. Review Source MW Meredith W. Donor and Volunteer Engagement Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Good bang for the buck" April 23, 2026 5.0 Pros Great and speedy customer support, easy to use, lots of useful tutorials available, and the integration with QuickBooks is a plus. So glad it's user friendly without a ton of complicated keystrokes or steps required. Cons Wish it had more features as an all-around CRM, such as event planning and auction management. EventSnap and AuctionSnap add-ons do not quite offer enough functionality. Review Source EN Ellen N. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Great app to use" April 27, 2026 4.0 I have consistently had an excellent experience with DonorSnap. I also appreciate the prompt and friendly responses to my inquiries. Pros The ability to create custom reports using DataMiner Platinum greatly enhances our ability to retrieve the data we need. Cons The app’s layout is inefficient: when working in Notes and Contacts simultaneously, I must close and save one to continue using the other. Review Source BJ Bob J. Treasurer and Technology Manager Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap is our Trusted Partner " April 24, 2026 5.0 Overall, our non-profit is very satisfied with DonorSnap. We have done some testing with the new DS Analytics options and see good potential for the graphics options available in the dashboard. Pros The On-Line donations interface with our website works great and we have very few issues with on-line donations getting imported directly into the Donorsnap donor database. The End of Year Contribution Statement processing works very well. We use both the Email option for Contribution statements when we have an email address and the printing option for donors without an email address. The database reporting options have provided our non-profit with a great deal of reporting flexibility and gives us the reports we need and use for managing our donor database. Cons The mass email option works, but does not have as much flexibility as we would sometimes prefer when trying to import documents or format a mass email. Review Source EB Erin B. Office Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Thank you!" April 23, 2026 5.0 The more I am in the system the more I learn about making it work for our organization and best practices. Pros The trainings and support team are so valuable to me, I re-watch trainings often to refresh or see what I have missed in order to get the most out of the database. I appreciate when I have any questions about a project the Donor Snap team is always quick to get back to me with actual help. The user-friendly adaptability features for customization make the database extremely useful for our organization. Cons That I was in this system for over 2 years before I knew about the Donor Snap Blog! It is very helpful for ongoing learning. Review Source mS marlies S. President Non-Profit Organization Management Used the software for: 2+ years ### "LOVE DonorSnap!!!" April 25, 2026 5.0 Extremely positive. Mark and his team are really great to work with! I have used other donor programs and they can't hold a candle to to DonorSnap's customer service and support. I used it with another non-for profit and when we started Neighborhood Cats Network and barely had a donor base I told our treasurer we need DonorSnap. 2 years later she is thrilled we signed on because she is able to run many reports she needs for her purposes. Pros Easy to use and the customer service is FABULOUS!!! I get my questions answered very quickly. the reports are also great and easy to generate. As a non-for-profit cat rescue our donors are what keeps our organization going and DS makes it so easy to stay on top of the very important acknowledgment letters as well as producing very useful reports. Cons Can't think of anything at the moment. there was a learning curve to load in new acknowledgement letters but frankly, the support was amazing! Review Source BG Bryana G. Office Manager and Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "DonorSnap deserves 5 stars!" April 23, 2026 5.0 Best system to use for our non-profit organization. I could not imagine using a different software that is as easy as this one! Pros DonorSnap is very cost-effective and the customer service is top-notch! I get replies via email very quickly and the system itself is easy to use. We are a non-profit and DonorSnap has been a KEY part of keeping our records and finances on track. Cons The only thing I could say I liked least about DonorSnap is a few of the restrictions (data-wise). Reports can be difficult to pull and getting detailed causes a challenge. BUT, with DonorSnap Analytics, most of those problems have been resolved! Review Source AG Apryl G. Office Supervisor Hospital & Health Care Used the software for: 2+ years ### "DonorSnap for Donations" April 23, 2026 4.0 We use DonorSnap almost daily, so a good database is necessary for keeping our records. We would recommend them for those that need something from basic to loaded. Pros Donorsnap above all has great customer service. Any issues we have, they are quick to respond. The reports are also easy to run to get quick data. Cons Some of the areas of Donosnap can be complex, however, with that said.. they provide training videos and webinars which are always go to. Review Source KF Keith F. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "IFYE Association of the USA, Inc." October 22, 2024 4.0 It works well for a nonprofit of our size. Pros The transition and mapping from our previous database to DonorSnap was great and almost seamless. To be able to process donations from GoEmerchant to donorSnap is easy. This gives us an easy way to track our donations using our own donation type names and accounting numbers. To be able to look at historical donations for the last few years that we had from our records is priceless. Setting up the contacts using our own personalized information was easy. Thank you Keith Ferris - Treasurer-IFYE Association of the USA, Inc. Cons Some of the functionality is a little hard to get use to. Switched from [DonorHub](https://www.capterra.com/p/183411/DonorHub/) Features- donation tracking is the main reason we switched. Review Source RA Rebecca A. Development and Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap: A Great Product, A Great Price, and A Great Customer Service Team" February 25, 2022 5.0 We love DonorSnap! It's user-friendly and easy to train new team members while still providing a level of detail and deeper analysis needed by our executive staff members. DonorSnap meets all of our needs while still being affordable which is a critical necessity for an organization of our size. Pros DonorSnap has all of the reporting, tracking, and acknowledgement capabilities that an organization of our size needs. This software is a great return on investment. Setup was easy and customer service is always responsive to any questions we have. Cons We would love to see more reporting capabilities to compare campaign success and donor giving across multiple time periods. It would also be great if the email acknowledgments were automatically added as notes and the attachments were added as documents under the individual donor files. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing DonorSnap Price, platform capabilities, number of users, integration capabilities, setup process, and responsiveness of customer service. Review Source Response from DonorSnap March 3, 2022 We're grateful to have you as a customer, Rebecca! Have you checked out the Periodic Comparison Report and the Donation Field Comparison Report? You'll find them under the Reports > Fund Development Analysis category and those will help you compare giving across multiple time periods or campaigns. If you have any questions about it, please reach out to support@donornsap.com and we'll be happy to help! DB Debbie B. Director of Advancement Education Management Used the software for: 6-12 months ### "Reflections on Donor Snap from a New Director of Advancement" September 15, 2025 4.0 It has been positive so far and I look forward to continued growth and development of our organization's use of it. I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap. Pros I have only been using it for 11 months as I am new to the organization but I have found it very simple and easy to use. It allows me to customize to my needs. This is important as I have assumed responsibility for a database which needs a considerable amount of maintenance and clean up on our organization's end. It covers the basics and leaves room to grow and I look forward to using more of Donor Snap's capacity. Help Resources are very useaful and user friendly and cover all the basics. Cons The design of the database which allows such wide ranging capacity for customization is also one of the draw backs but that is totally the responsibility of the organizations using it. It might be something to think about stressing to new users....document what and why you are doing things. This advice would make it much easier when new staff assume the reins. Review Source HP Hillary P. Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent CRM tool for our non-profit" September 22, 2025 5.0 Pros DonorSnap is a comprehensive CRM that makes it easy for me to track donations, send thank you/tax letters and emails, interactions with donors and patrons- all of the things I need to do to help a non-profit to run smoothly. It automates many tasks that used to take much longer with just excel spreadsheets and similar programs. And it allows a wider range of functions. The customer support provided is outstanding. I send in a question, and a helpful response comes back to me faster than with any other 'help desk' that I've used. I appreciate that we can have multiple team member profiles to be able to maintain this crm. It's an incredibly effective tool for our organization. Cons I really don't have any dislikes about it- I started using it just about a year ago, and the trainings available are excellent. And anything I couldn't figure out right away or through a training, customer service has been able to solve for me. Review Source CB Cindy B. Accountant Research Used the software for: 6-12 months ### "DonorSnap - first donor software that I have used!" September 16, 2025 4.0 Overall, I have had a very good experience with DonorSnap .... thanks for creating a usable software and excellent training tools! Pros What do I like ,,,,, I am new to my company and have used DonorSnap for 8 months now - I am the accountant and have never used a donor software before. I find that the training webinars very helpful - easy to find what I needed and they were well thought out. I have also contacted technical support when I couldn't find an answer and they were very professional and helpful. Cons What do I like least ...... that is a hard one for me - since I am still learning what DonorSnap can do, I don't have anything specific that I don't like at this point. My next large learning curve will be how to integrate with QuickBooks - which is very important to me. Review Source EH Elizabeth H. Director of Communications Non-Profit Organization Management Used the software for: 2+ years ### "Powerful features and top-notch customer support" March 17, 2025 5.0 DonorSnap is a very powerful suite of tools. While a person can get up to speed quickly and begin using the basic functions almost immediately, those who are able to invest more time in learning can harness its tremendous capabilities. My organization tracks donations, sends acknowledgments, records volunteer hours, runs mass email campaigns, and designs newsletters, all within DonorSnap. I like having the ability to customize pages and add user-defined fields. Pros Donorsnap has terrific customer support. The help pages, webinars, printable handouts, and video tutorials are all well done, and I've found them very useful. When I need more, however, I know the Donorsnap team will help. They are all extremely knowledgeable, and I've yet to pose a question they couldn't answer quickly and with a thorough explanation that leaves me well-equipped to tackle things myself next time. In the age of AI and virtual assistants, it's so nice to get a personalized response from a human who understands what I'm asking for. Cons I wish there was a way to do a mass delete of inactive records. Review Source CK Caroline K. Director of Institutional Advancement Education Management Used the software for: 1-2 years ### "Lightening Speed Customer Service Responses" March 17, 2025 5.0 Absolutely wonderful customer service for all problems. Turn around time is nearly immediate to get responses. Pros Easy to understand and navigate. Excellent reporting, Super quick customer service response. Cons Wish that it generated some reports (end of year tax reports) automatically. Review Source NR Naama R. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Donor Snap is excellent; but the customer service makes it out of this world!" March 17, 2025 5.0 We have had the BEST experiences with customer service! If I need a specific report and am not sure how to go about it, within minutes I get a video tutorial or an email helping me with questions or suggestions on how I am using the program. The program itself is easy to use and intuitive, but it's the customer service that really puts it over the top for me. Pros The various ways we can report on and manipulate the data. Cons Sometimes it is slow to load when we have multiple users in the database at the same time. Review Source EM Eric M. Development Director Non-Profit Organization Management Used the software for: 6-12 months ### "Great Platform" March 18, 2025 5.0 Overall, DonorSnap is a great platform. Customer support is responsive and detailed. I would recommend with my peers. Pros I really like the platform. I've worked with many platforms and this is one of my favorites. I like the easy option of switching up your dashboard. Creating landing pages has great option. Customer support is maybe one of the best I've experienced in donor base platforms. Cons The design/graphics of the platform makes it feels outdated but it's not! Review Source RM Ryan M. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Powerful tool for your growing non-profit!" October 29, 2024 5.0 We launched as a 501c3 in 2014 with DonorSnap. Today we are beyond 10,000 contacts and the software continues to keep up. We use the volunteer module, event registration, mass email, giving forms, donor card systems, and so much more. As a very involved user of the software, I highly recomend the software for your growing non-profit. Pros Powerful CRM resource for non-profits, with benifits that are far beyond the cost. I love that DonorSnap is constantly improving the software to have new and better functionality. Cons The app is useful for viewing donors, but is limited in its functionality for the development team. Review Source KK Katie K. Executive Director Philanthropy Used the software for: 1-2 years ### "Donorsnap is a user-friendly life-saver with great customer service!" October 23, 2024 5.0 As a new Executive Director for our non-profit organization, I have been thrilled with all of the trainings that Donorsnap offers. I have attended many virtual sessions, all of which have been so helpful. If I have a question, I am almost always able to find an answer (and usually a recorded training) on Donorsnap's help page. This has been a life-saver for me, and I now feel very confident with Donorsnap's features. I use Donorsnap for just about everything: online forms, database management, emails, address labels, reports, etc. I seriously do not know what I would do without it. Their customer service team is excellent--if I ever have a question, I hear back promptly from an actual real, live person (no recorded message or bot!)! 10/10 I highly recommend Donorsnap! Pros User-friendly, tons of trainings, customer service Cons It can be intimidating at first, but many trainings are offered on just about every topic. Review Source Response from DonorSnap December 5, 2024 Thank you so much for sharing your experience as a new Executive Director using DonorSnap! We are happy to hear our platform has become a "life-saver" for your nonprofit’s operations. It’s fantastic to know that our extensive training resources and help page have made you feel confident in navigating features like online forms, database management, email communications, and reporting. Our goal is to empower nonprofit leaders like you to make the most of DonorSnap, and we’re so glad our customer service team has been there with timely, personal support whenever you’ve needed it. We know how valuable it is to get help from a real person, not a bot, and we’re dedicated to providing that level of service. Thank you for recommending us, and we look forward to continuing to support you and your organization’s mission! Thanks again! - The DonorSnap Team DR Deb R. Marketing Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "GREAT Company and software." October 22, 2024 4.0 I've had nothing but great experiences with DonorSnap. Even when I've had problems or couldn't figure out how to do something their customer service has gone above and beyond. The weekly webinars are wonderful teaching and refreshing tools. \[sensitive content hidden\] is a wonderful teacher. Keep up the great work. Pros The ease of use of the software and the multiple options. Not to mention their excellent customer service. Cons When I export excel lists, my inactive people show. Very inconvenient. Review Source Response from DonorSnap October 31, 2024 Hi Deb, Thank you for your feedback! We’re glad to hear that DonorSnap is working well for you. To ensure inactive contacts don’t appear in your exported lists, follow these steps: From DataMiner Platinum: Go to the "Data Export Selection" tab, scroll down to the "Additional Options" section, and select "Active Only" from the Contact Status dropdown. For Standard Reports: Under the "Contact Filters" section, choose the status of "Active Only". If you have any other questions, please reach out to us at support@donorsnap.com. We’re happy to help! CH Carrie H. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Best Customer Service EVER" October 22, 2024 4.0 I started using DS 3 years ago and it's been great. I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min. Pros Easy to work with, customer service is AMAZING!!! They will help SOOOOOO quickly. Cons I wish it had more features or options, it's pretty basic. Review Source CD Caitlin D. Communications and Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great website" October 22, 2024 5.0 Our organization has been using Donor Snap for years. We are grateful to have a reliable database for our donors! Our homeless animals are thankful. Pros The ease of pulling needed reports for mailings Cons It does crash from time to time but typically quickly becomes available again. Review Source AL Amy L. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Great service, simple to learn and use" October 22, 2024 5.0 Great, they always get back to me very quickly when I have a question. Pros Easy to learn, the setup and functions are pretty intuitive. Cons I wish that we could use Google vs Microsoft for merging thank you letters Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.