# Page 3 | DonorSnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is DonorSnap the right Nonprofit solution for you? Explore 405 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/97513/DonorSnap/reviews --- DonorSnap 4.6 (405) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 3 - Reviews of DonorSnap ## Showing most helpful reviews Showing 51-75 of 405 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use YM Yitzchak M. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Thrilled with Donorsnap" October 28, 2024 5.0 I'm thrilled with Donorsnap and it's impact it had on the organization and the bottom line of my school. Pros Donorsnap's intuitiveness and customer support are fantastic! My administrative team members were all able to quickly adjust to and be comfortable using this great software. Cons Some unique, minor things my organization does in terms of organaizing their data was not able to be dealt with by the "press of a button", but Mark and his team were willing and able to help me create a workaround. Alternatives considered [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reason for choosing DonorSnap Donorsnap has excellent customer support and ease-of-use Review Source KF Keith F. Treasurer Non-Profit Organization Management Used the software for: 6-12 months ### "IFYE Association of the USA, Inc." October 22, 2024 4.0 It works well for a nonprofit of our size. Pros The transition and mapping from our previous database to DonorSnap was great and almost seamless. To be able to process donations from GoEmerchant to donorSnap is easy. This gives us an easy way to track our donations using our own donation type names and accounting numbers. To be able to look at historical donations for the last few years that we had from our records is priceless. Setting up the contacts using our own personalized information was easy. Thank you Keith Ferris - Treasurer-IFYE Association of the USA, Inc. Cons Some of the functionality is a little hard to get use to. Switched from [DonorHub](https://www.capterra.com/p/183411/DonorHub/) Features- donation tracking is the main reason we switched. Review Source IB Ingrid B. Administrative Manager Museums and Institutions Used the software for: 1-2 years ### "DonorSnap Review" October 28, 2024 5.0 It has been a smooth learning experience and customer service is very helpful Pros Customer service is excellent, great tutorials, lots of good features like mass entry, automated task manager, responsive forms, and forms are easy to integrate onto website Cons Would be nice if you could add donations on the mobile app Alternatives considered [Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorSnap It was chosen before I came onboard - I've used LGL in the past Review Source DR Deb R. Marketing Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "GREAT Company and software." October 22, 2024 4.0 I've had nothing but great experiences with DonorSnap. Even when I've had problems or couldn't figure out how to do something their customer service has gone above and beyond. The weekly webinars are wonderful teaching and refreshing tools. \[sensitive content hidden\] is a wonderful teacher. Keep up the great work. Pros The ease of use of the software and the multiple options. Not to mention their excellent customer service. Cons When I export excel lists, my inactive people show. Very inconvenient. Review Source Response from DonorSnap October 31, 2024 Hi Deb, Thank you for your feedback! We’re glad to hear that DonorSnap is working well for you. To ensure inactive contacts don’t appear in your exported lists, follow these steps: From DataMiner Platinum: Go to the "Data Export Selection" tab, scroll down to the "Additional Options" section, and select "Active Only" from the Contact Status dropdown. For Standard Reports: Under the "Contact Filters" section, choose the status of "Active Only". If you have any other questions, please reach out to us at support@donorsnap.com. We’re happy to help! RD Ronald D. Database Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Great Product at a Reasonable Price" October 22, 2024 5.0 My experience has been very good and the support team is great. Any time I have a question I get a reply almost immediately during business hours. Pros I came to DonorSnap after using Raisers Edge and Salesforce in previous jobs. I found DonorSnap very easy to use and fills most of our needs as a small non-profit. Cons It took a little while to learn how to create reports that would give me the data I need. Review Source LS Lisa S. Director of Development Non-Profit Organization Management Used the software for: 6-12 months ### "DonorSnap is a comprehensive and user-friendly CRM." October 22, 2024 5.0 Every time I reach out to customer service, my question is answered the same day. If the answer is complicated, I get a personalized video showing me how to accomplish a task. Pros The platform is robust and user friendly. The customer service couldn't be better! Cons Ther is nothing to dislike. I haven't encountered anything problematic or lacking. Review Source CH Carrie H. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Best Customer Service EVER" October 22, 2024 4.0 I started using DS 3 years ago and it's been great. I love the training they offer. And also the customer service is something I compare all other products to, I normally have an e-mail answer within 5 min. Pros Easy to work with, customer service is AMAZING!!! They will help SOOOOOO quickly. Cons I wish it had more features or options, it's pretty basic. Review Source LR Lori R. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Totally recommend the program" November 11, 2024 5.0 DonorSnap was very easy to get started. GREAT customer service and the overall team is very professional & knowledgeable. Pros The quick response and love the webinars! Cons That I didn't know about them years ago. Review Source CD Caitlin D. Communications and Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Great website" October 22, 2024 5.0 Our organization has been using Donor Snap for years. We are grateful to have a reliable database for our donors! Our homeless animals are thankful. Pros The ease of pulling needed reports for mailings Cons It does crash from time to time but typically quickly becomes available again. Review Source LB Laurie B. Admin Assistant Airlines/Aviation Used the software for: 6-12 months ### "A++ for DonorSnap" October 22, 2024 5.0 Excellent. When I have an issue, together we always are able to solve it. Pros The support team is awesome! They are always able to help me with my questions. Cons It would be nice when you are selecting fields for your reports for the information you want to be near each other rather than alphabetical order. Like an address, you have to drop down to "c" to get the city and "z" to get the state rather than them being in a group. Review Source AL Amy L. Director of Development Non-Profit Organization Management Used the software for: 1-2 years ### "Great service, simple to learn and use" October 22, 2024 5.0 Great, they always get back to me very quickly when I have a question. Pros Easy to learn, the setup and functions are pretty intuitive. Cons I wish that we could use Google vs Microsoft for merging thank you letters Review Source RC Reggie C. Fire Chief Public Safety Used the software for: 2+ years ### "Paris Landing Volunteer Fire Dept. Review" January 9, 2024 5.0 Great experience, I have spoken with \[sensitive content hidden\] himself on several occasions. He always has time to talk, even though I'm sure he is very busy. The Training staff are great and will help you one on one if needed to solve any issues. Overall a great experience. Pros Easy to setup and get started. \[sensitive content hidden\] and his team are 2nd to none with support and training. They have made many improvements and added additional options since we have been with them and the price remains unchanged. Fantastic! The most helpful addition for us was to implement the Responsive Forms which allowed us to begin receiving donations online through our website. I highly recommend DonorSnap to anyone needing a donation/membership tracking program. Cons Needs an app for Android, which would be very helpful to us. Reason for choosing DonorSnap Ease of use, better value, customization options Review Source SP Samantha P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great product for any size organization." February 2, 2023 5.0 We have been able to do just about every thing we need to do with DonorSnap in the few years we have used it. It continues to be enhanced and more options are available. Training is always available, both online and scheduled and customer service is fast and top notch. Pros The price point is a great feature, but that's not all. It is very customizable and flexible for data gathering and tracking, and yet it also allow you receive donations directly from customized forms for that purpose. Cons There is a learning curve for the novice. However, anyone who has worked with databases can easily navigate this. Luckily we have members on our small team that are available to help with this. Reason for choosing DonorSnap We chose DonorSnap for price and for the features that it provided - it met all of our needs. Review Source LW Laura W. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap Data Management Software" November 11, 2021 5.0 It has been good. Like I mentioned, it is a powerful database. Let's me create what I need to personalize for our business. The price is great. Customer service is TOPS. I am always answered quickly, and any time I get stuck, they help me immediately. Pros Donorsnap is a very powerful database software. We keep track of everything in one place. Our clients, our vendors, our donors, our partners. And, you cannot beat it anywhere for the price! Cons There are so many ways to put data in, I find it difficult to sometimes build a query to run a report. Also struggling to figure out the best way to use the Persona rec ords. Reason for choosing DonorSnap The price. I pay a yearly fee that is very much in line for what a small non profit can handle. Yet still have access to the recording, etc., that the higher priced companies offer. Review Source CC Curtis C. Accounting Religious Institutions Used the software for: 6-12 months ### "A change well worth making!" February 15, 2023 5.0 From the moment we signed on with Donorsnap, we knew we had made the right decision. From the IT folks who helped us get our database transferred over, to the live and custom training, to our email and live online exchanges, it is not an overstatement to say we feel like we're part of the Donorsnap family. Very engaging, friendly, competent people that it's truly a pleasure to work with. Pros Donorsnap packs quite a punch for a 'simple to use' donor management software solution. It processes the routine day to day effortlessly with a great 'duplicate' function for similar-type donations, and has an interface for database queries that is accessible even to those without IT degrees. Very little external help is necessary (quite plug and play), but the support is lightning fast when you DO need it. Our first major fundraising effort since switching went seamlessly with our volunteers quickly getting up to speed with the user-friendly interfaces. Cons There are a lot of features that don't quite mesh up with how we have our Quickbooks set up, and the automatic interfaces (with goEmerchant, batch processing, tax statements etc. ) look like they would still require some intervention on my part in order to fully utilize, or changes to the way we currently track the donations. That being said, the functionality is there if I ever could devote the time to fully integrating and I can do what I need to do with modest efforts. Also there is a couple second delay whenever you go from one tab to another in the database, but it's barely a distraction. Reason for choosing DonorSnap The presentation and what we could get for a database of our size for a low annual fee made this choice a no-brainer. We had relatively simple needs, and everything we needed, we can do easily. Other products offered other potential bells and whistles (and, to be sure, Donorsnap has its fair share of those as well), but for what we needed, Donorsnap was a perfect fit! Review Source TP Tara P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great database for small nonprofit! " May 10, 2022 4.0 DonorSnap has helped me grow from a small, volunteer-led organization with no database or 501c3 to a well-oiled, professional nonprofit that raises $700k+ annually. I could not have afforded a traditional database when we started, but I would still need switch over to Blackbaud or any other CRM. DonorSnap has grown with me, and I am grateful for them and their team! Pros DonorSnap gives me everything I need to fundraise, track donations and contact management effectively. I don't need a big fancy platform: just something that helps me get the job done without a lot of guesswork. DonorSnap is it. Not a lot of frills, but enough for me to prepare decent reports, customize things like contribution statements, et.c I've recommended them to several other nonprofits for their functionality, and their great customer service. Easy to access tutorials and videos for anything you need to know how to do. They are always quick to respond in person as well. Cons I don't like the providers they've used for things like donation buttons, etc. But again that isn't their true line of work, so not a big problem for me. I do wish they would integrate with more online donation platforms like Qgiv to save on data entry! Some of the reporting features are clunky, take some guesswork. Reason for choosing DonorSnap Price, features Review Source LL Lisa L. Community Engagement Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Service, Features and Value!" February 2, 2022 5.0 Our overall experience with DonorSnap has been extremely positive. There is much to be said for choosing a smaller company- every step of the way our support has been extremely personalized. From the first discussions, through planning the transfer of information, to being trained on how to use the features to then receiving support as needed, every member of the team has been wonderful to work with. We have greatly benefited from the many features DonorSnap offers. It saves us time in many ways, and provides us with a great variety of choices with data analysis. This is true even though we have yet to explore every option. As we continue to implement more aspects, such as the emails, I am sure it will become even more valuable to us. We spent months exploring many different donor software programs, and I know we made the best choice with DonorSnap. Pros We appreciate the ease of creating customized reports, and also having many report templates included. The responsive forms easily integrated into WIX and save us hours of work because we no longer have to enter the information manually when someone signs up for an event or makes a donation. We have received very personal support at every level and there are a large number of free trainings that make it quite simple to learn new skills. The team at DonorSnap provides outstanding customer service. The software is very intuitive to use, which makes the initial learning process much quicker. We are also appreciative of the ability to export and import Excel spreadsheets for a variety of reasons. The easy integration with Quickbooks has also been a great timesaver. DonorSnap has an extremely reasonable price for a very high quality product. Cons It would be very helpful for us to be able to create households, since we often have members of the same family volunteer or donate separately. It would also be nice to have a separate tab just for events. Because we do rentals, we currently split information between interactions and Notes, which can make running certain reports tied to those things challenging. Reason for choosing DonorSnap We chose Donor Snap because of the customer service, features, and price. This was the only company willing to work with us regarding our rentals and how to incorporate them. We were amazed that we could have almost all of the features we wanted at a fraction of the price and also receive much more personal support. We also liked the idea of supporting a WI business, since that is where we are located. Review Source EC Edward C. Administrative Mgr Broadcast Media Used the software for: 1-2 years ### "The Light Radio Network DonorSnap Review" September 1, 2022 5.0 Overall experience with DonorSnap has been very satisfying. I find data entry to be more efficient than our previous platform and the reporting capabilities far exceed those we had before Pros First, I really like the ease of data entry, that fields, once populated, remain populated because I always enter donations from the same source in batches (cash, or checks, Or Credit, etc.). Second, the reporting capabilities are very complete and flexible, allowing me to tailor queries to my specific needs Third, the support I receive is fantastic -- real-time responses, great understanding of my needs Cons When we made the transition from our previous platform, the transition was very smooth and error-free. I don't have any complaints associated with the platform or the function but there is one modification I would like that would save me a mouse click on every entry. Currently the design is such that the cursor returns to the Contact Field upon completion of the entry of the amount and hitting the entry key, which I like. As I mentioned earlier, I process my entries using the same Payment Method in groups and save the information by Payment Method type, so as I'm making entries, all I'm entering is Contact, then Amount, next Contact, then Amount, etc. Hence, I would like an enhancement such that auto-places the cursor in the Amount field after I populate the Contact field. This would not add any mouse clicks for those who don't operate in this manner because one already has to choose the next field after Contact selection, but it would save a mouse click for those who operate as I do, Reason for choosing DonorSnap Low Cost solution that more than met our functional requirements Review Source AS Ashley S. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Use for a small but very busy neighborhood senior services organization" May 5, 2022 5.0 We've used the software for about three years now, and we've found that DonorSnap's focus is on functionality, which we appreciate. Though they gave it a makeover fairly recently, it wasn't one of those software makeovers that just makes it look more modern while removing functionality (my personal pet peeve). They add new features pretty regularly and provide clear and easily accessed training for them. The pricing structure is frozen in place, so no worries about it suddenly blowing up your small organization's budget. Pros Our favorite features are responsive forms and mass email campaigns. DonorSnap seems hard to learn, but you get the hang of it pretty quickly. It's a great balance of having a basic ready-to-go template in place with a lot of ways to customize it for your org's needs. The support team is pretty responsive over email when you need them. We also pay less than half of what we used to pay for a different CRM that didn't give us nearly as many features. The fact that DS is web-based came in handy during the Covid pivot to work-from-home. Cons There are a number of minor software bugs (that have fairly easy workarounds once you remember that they're there). Review Source VR Verified Reviewer Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use and best customer service" December 21, 2021 5.0 Pros I love how intuitive it is to use. It's very easy to set up. The company works with you to customize it to fit the needs of your non-profit. It has worked very well for receipting donors easily - either by email or printing receipts. It's very simple to run donation reports, contribution statements, etc. They have tickler alerts you can set up to remind you to do things with certain donors (send a thank you note, contact in a week, etc.). There are a ton of help videos and webinars to show you how to do different things. Their customer service is the best I have ever encountered. They go above and beyond to help you solve and problems you may have. Cons I have been using it for years and love it. They keep adding new things to make it better. I honestly can't think of ways to improve. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Etapestry was hard to use and charged extra for us to watch tutorial videos. It was no longer working for our company and we needed a user-friendly, cost-effective solution. Review Source SL Stevi L. Special Projects Coordinator Religious Institutions Used the software for: 2+ years ### "Dedicated to DonorSnap" February 28, 2022 5.0 Love it, very happy with it. Pros There are so many things about DonorSnap to applaud. I love how we are able to keep track of every donation and I love all of the fund development analysis reports that are available. The customizable reports has been essential for me to compile all kinds of data, from volunteer hours to fundraising data and even our newsletter list. Cons The only issue I have sometimes is with the acknowledgement letters. I format multiple letters for this system, and for some reason sometimes getting the formatting right is a struggle because I will end up with a logo on the 2nd page or a page gets cut off. I have always been able to mess with the word document and fix it, but sometimes I don't know exactly why it is doing what it does and just have to try different things. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Our Microsoft access database was built over 15 years ago and it was just kind of dated. We loved the idea of also switching to something that was cloud based. And actually it ended up really working out because we switched just before COVID happened and switching to a cloud based solution allowed many of us in the office to be able to look things up or do work directly from home. Review Source LF Laurie F. Office Administrator Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap saves time, thus money!" February 1, 2023 5.0 DonorSnap has elevated our donor relations. It allows us to keep up with our donors, and send information that is relevant to them. It has tremendously helped with tracking our campaigns and fundraising goals. Pros DonorSnap is our first Donor CRM software. I don't know what we did before we had it. DS allows us to analyze our donor giving and see trends. It also makes customizing campaign lists easy so we can better reach specific donors. Pulling lists, whether it's for batch emails, or mailing lists is so efficient. We are able to reach our donors in a more meaningful way because of DonorSnap and the contact notes we can keep, reports we can run, and correspondence we can send. Cons There is a learning curve. I know, I have only scratched the surface of this software. However, \[sensitive content hidden\] do an AMAZING job of getting you up and running, and keeping you running. They are ALWAYS available in a timely manner to answer questions, and the online training is exceptional, as well as the history bank of training materials they offer. Also the Facebook community is wonderful about sharing information. Review Source WP Wendy P. Data / IT Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap Review" November 15, 2021 4.0 City on a Hill is a smaller non-profit, although we are growing. They used to use Access as their database and then moved to DonorSnap which was a huge improvement. Much easier to use and keep things organized. DonorSnap is great for the money especially as a small non-profit, but as we grow and expand our database and have dedicated employees to work on grants and fundraising, we may want to look at something else that has more features especially for fundraising and connecting with major donors. Pros I like the integration with goEmerchant as it automates much of the payment process including entering the donations into DonorSnap especially for recurring gifts. DonorSnap is also very easy to use. I like the general layout of the product. Cons Being able to organize the queries in the Platinum reports would be greatly helpful. We have many that get used on a monthly, bimonthly, or yearly basis and for different purposes - grants, reports, mailings, and so on. It would also be nice to be able to pull information from different tabs in one report - such as donor and volunteer info or donor and interaction info. Reason for choosing DonorSnap I wasn't here, but I'm fairly certain it had to to with the price and basic functionality. It was something they could afford at the time and it met their needs. Review Source RA Rebecca A. Development and Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap: A Great Product, A Great Price, and A Great Customer Service Team" February 25, 2022 5.0 We love DonorSnap! It's user-friendly and easy to train new team members while still providing a level of detail and deeper analysis needed by our executive staff members. DonorSnap meets all of our needs while still being affordable which is a critical necessity for an organization of our size. Pros DonorSnap has all of the reporting, tracking, and acknowledgement capabilities that an organization of our size needs. This software is a great return on investment. Setup was easy and customer service is always responsive to any questions we have. Cons We would love to see more reporting capabilities to compare campaign success and donor giving across multiple time periods. It would also be great if the email acknowledgments were automatically added as notes and the attachments were added as documents under the individual donor files. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Reason for choosing DonorSnap Price, platform capabilities, number of users, integration capabilities, setup process, and responsiveness of customer service. Review Source Response from DonorSnap March 3, 2022 We're grateful to have you as a customer, Rebecca! Have you checked out the Periodic Comparison Report and the Donation Field Comparison Report? You'll find them under the Reports > Fund Development Analysis category and those will help you compare giving across multiple time periods or campaigns. If you have any questions about it, please reach out to support@donornsap.com and we'll be happy to help! SS Susan S. Database Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Enjoy my Work" November 11, 2021 5.0 I enjoy working with the Donor Snap Program. It has a clean, organized data entry system which you set up for your needs. You can adjust the screen view to your liking. When you need help, you can find it. And their Support Desk has always been timely about responses. Pros You set up the data entry screens to suit your needs. The reports you create are continuously updated with the new, daily data. D.S. offers timely response to any immediate questions, they offer weekly training and also a great Help menu of past recorded training. I believe D.S. keeps my data safe and secure, which is the most important feature of any program. Cons What I liked least about D.S. was the fact that for each report I wanted to create, I had to start from scratch to create a report even for similar reports. They have since, made it possible to copy a report I want to start with and then I can make changes to it. I have also learned that I maybe can't get the full accurate response to my one report. Maybe I have to run a simpler report and then use the spreadsheet further to narrow down what I am looking for. (I hope that makes sense.) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.