# Page 5 | DonorSnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is DonorSnap the right Nonprofit solution for you? Explore 414 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/97513/DonorSnap/reviews --- DonorSnap 4.6 (414) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Page 5 - Reviews of DonorSnap ## Showing most helpful reviews Showing 101-125 of 414 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Amy J. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Donorsnap is the best for our needs, hands down" January 8, 2024 5.0 Email response times from support are super fast. Transitioning to DS from our former CRM was far easier than anticipated. The free online trainings are simple and relevant and super easy to find, as well as very helpful. If we are still in a bind on anything, we can still get one-on-one custom trainings for a small reasonable fee. The entire system is perfect for our small non-profit, as the learning curve was short and the migrated data intact for our thousands of donors. We couldn't be happier with the small annual fee for such a super useful and easy to use system. Pros was phenomenally easy to set up, compared to every other CRM we looked at. Donorsnap's process for transitioning from our former CRM to theirs was relatively seemless and inexpensive, compared to every other CRM we scoped out. Cons The monthly accounting I do with monthly donor data seems a little more onerous than it should be, but it still remains functional and not an excessive hassle. Switched from [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Our former CRM was at least 4 times the cost of , and we never switched due to the high cost of any transition. We got lucky finding Donorsnap, because both the annual fee and transition costs were low enough that the decision was easy. Further, we are even happier with Donorsnap than our former CRM, in both ease of use and functionality. Review Source MH Mia H. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Donorsnap for Small Nonprofits" May 13, 2022 5.0 LOVE !!!!!As a sole employee, I use interactions, notes and document attachment. Gives me great piece of mind when someone takes my place in the future, having our donor history in one place. Pros affordable with features I need to keep up with donors, trends in giving, lapsed and enhanced donors, great customer service, responsive support Cons I would like the ability to attach documents directly from the desktop, without having to scan/save them as a file first AND the ability to attach multiple documents at the same time, instead of one by one. On a mobile device, the ability to upload multiple photos/images (each file is named jpg) so new uploads won't save due to same file name. Reason for choosing DonorSnap We were in the process of purchasing an alternative product, much more expensive and the demo person accidentally said "" which I had never heard of, researched, talked to current customers who all responded to my inquiry, sold! Happy user for many years now, would be again and sooner, as soon as we started our organization. It grows with you and is very affordable. Review Source CS Colleen S. Advancement Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Excellent training and customer support" June 6, 2023 4.0 Using mass uploads have allowed us to keep track of individual touches with donors much more easily and also track all donations and events attended. We have better relationships with our donors across specific users with all the functionality of this system. With the integrations, we've been able to launch an email newsletter to compliment our printed newsletter AND grow online giving. Pros It was very easy for me to learn how to use using the tutorials, regular courses and other features. The customer service staff is outstanding, very responsive and thorough when I have questions or want more detailed information about a feature. Cons The ability to link specific gifts, such as soft credits for matching gifts, would be very, very helpful. Also, the integration with Constant Contact to pull an email list based on specific gifts is also badly needed. Review Source CH Chantal H. Development Manager Education Management Used the software for: 2+ years ### "Easy to use" June 7, 2023 5.0 In my two years with this organization I've moved our memberships and donations from another platform to Donor Snap because its so much easier to use and the customer service is so much better. Pros It is very easy to use on the back end. Customizing reports, fields, user screens, and online forms is all very intuitive. Importing and exporting information is done with a few clicks. When there has been something more complex that haven't been able to figure out the customer service is always quick with a response.The customer facing side is also a much simpler interface than we've experienced with other systems. Cons Since we use this for our memberships it would be nice if there was a way for members to log in and see their membership level and expiration date. While you can use the online forms to have people sign up for events, such as a fundraiser or gala, it would be nice to use it for more complex programs such as summer camps or community programs where there are multiple dates to chose from, various forms that need to be read and confirmed, lots of information that needs to be provided that wouldn't be part of a DS contact (a kids medical info for summer camp). This would make it easier for us to see how our members and donors are interacting with us without having to collect that data from our registration system then manually flag them in Donor Snap. Review Source SN Susan N. Database Specialist Non-Profit Organization Management Used the software for: 2+ years ### "I love going to work." February 17, 2023 5.0 I love using . The screens look good, The reporting is accurate, and the Customer Service is one of the BEST. Pros I have been working with Donor Snap for the past eight years; I love going to work. Donor Snap is a great data entry program in which you can customize a lot of things from the Dashboard to the Data Entry screens, and the fields themselves, making your data entry easier and work for you. The program is secure, fast, and smooth. Seldom do I have to contact the Customer Support, but when I have, I have always received timely, and respectful answers (the best Customer Support). They offer weekly, on-line training, and a library of past recorded training, which is ideal for people who can’t afford the time-off during the day.Donor Snap has made changes and updates since I started with them, I think they care about the needs of their Users, which are from many different fields. They want the Program to work for everyone. Cons I haven't quite figured out how to easily Count or tally certain information. Review Source VR Verified Reviewer President, Board of Directors Performing Arts Used the software for: 2+ years ### "DonorSnap--Ideal for Small Nonprofits" June 11, 2022 5.0 We have been very happy with . It is a great value for the price paid, the support team is amazing (and we've rarely needed help!), and the report writing function is easy to use. We are able to understand our donors' giving trends, and can plan more effectively for the future. Pros This software was easy to implement, and has subsequently been easy to manage. The integration to QuickBooks is seamless. The support team is amazing! Cons There are a few tweaks I might make to the report writer, but in all likelihood, they are probably already there and I just haven't searched the website enough to find them. I cannot think of any critical issues. Alternatives considered [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Little Green Light](https://www.capterra.com/p/123954/Little-Green-Light/) Reason for choosing DonorSnap was the best value, offering the most features for the best price. Review Source MK MacKenna K. Membership Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Donorsnap helps our nonprofit track donor activity daily" November 12, 2021 5.0 We're happy to have a single place where we can manage all donations and create reports. Pros I like how is customizable to fit our needs. I use Donorsnap primarily to track memberships, donations, and event tickets. Processing donation acknowledgments through Donorsnap is simple and quick. Running reports is also a feature we use often and it helps us stay organized. Cons Mass Email Campaigns are a multi-step process that take a little bit to get the hang of. Sometimes I forget what steps to do first. Review Source TR Tracy R. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "A great donor management software system at a great price" February 1, 2023 4.0 Overall, it's been a positive experience. Having been trained on other more complex systems, I do find it hard sometimes to figure out the "donor snap way". But the support team are there to answer my questions and help me figure it out. I keep learning about new things I can do with this system so I'm sure that a big part of what I haven't been able to do just yet with the system is because I just haven't taken the time to do the training needed to know how best to use it. But it does what I need it to do and it's web-based as well so I can access it anywhere anytime. Pros was the perfect solution for our small nonprofit. It helps us track our donations, stay connected to our donors, see what is happening in our organization in terms of what and when donors are connecting with us. It does all we really need it to do at a reasonable price that our small nonprofit can afford. While it hasn't been an entirely intuitive system for us to use, Donor Snap has EXCELLENT customer support with videos and training tools and real people that you can ask questions of. For us, it's been the perfect solution. Cons Donor Snap doesn't seem to be able to do all of the reports in the way I would like them to be done- but that also could just be that I haven't done all the training I need to in order to best know how to use this product. Whenever I have needed something, a donor support specialist has been there to try to help me learn how to do it myself or sometimes, just doing it for me when I am completely stumped. The Support Team is what has kept us here for several years. It does what we need it to do and help is always available. Reason for choosing DonorSnap Main reason was price - it was affordable and did at least the majority of what we were needing it to do. Review Source LG Linda G. Administrative Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Great CRM software " November 16, 2021 5.0 Worlds better than the Excel spreadsheets we transitioned from. Pros Help tutorials as well as being able to email specific questions. The responses I have received gave always been timely and helpful. Wednesday webinar. Reporting is straightforward and the help functionality is available for assistance in complicated queries. Cons We save acknowledgement letters under the docs tab. Currently it is a rather cumbersome. I would love a more streamline process. Mass email functionality is not as robust as I would like. Reason for choosing DonorSnap I only looked at as it came highly recommended. Review Source EC Emma C. Donor Relations & Program Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent, but has a learning curve" November 11, 2021 5.0 is a great software, and I recommend it for keeping track of donors, acknowledgements, and even mailing lists. I love how customizable everything is (including the payout for my screen, and the apps I have ready to go!) I recommend the software, just make sure you have ample time to train on it before you have to "go live". It can take a little bit. Once you know what you need, though, you can almost always set up your filters, create your templates, upload letters and more, so it's all there when you're ready, every time you need it! Pros The webinars are absolutely vital to getting everything out of this software, because does so very many things. I love it for pulling reports, and I appreciate being able to create very detailed, very specific reports. It also helps for mailings, event planning, and much more-- because I can click a few buttons and create a report letting me know which supporters would be most likely to enjoy the event, appreciate the Sponsorship Update, or who asked us to only send them our yearly newsletters. Definitely worth the cost and the flexibility is top-notch. Cons The learning curve is a little steep. The hardest part of learning how to use is figuring out what you \*want\* to do with it. I always recommend everyone take the webinars and watch the vids. It can be hard if you need to train a new user very quickly, and can be frustrating as you're learning to use the software. Once you know, you know-- but getting there can feel like an ordeal. Reason for choosing DonorSnap We chose on the advice of a then-Board member, and our office manager's ability to gain proficiency with it (she was able to train on it very quickly, and liked it so much better than a couple other programs she checked out.) Review Source MS Marj S. President Hospital & Health Care Used the software for: 2+ years ### "The BEST donor darabase" February 1, 2023 5.0 When we were looking for a database, I needed some thing that I could learn relatively quickly, and that would be useful for the long haul. met both of those expectations, and was still affordable for our very small nonprofit. Pros The customer service is top-notch, dependable, and easily accessible. Not only do they answer your questions, they also provide guidance on how to do what you want to do in the app. Staff are courteous, friendly, and extremely approachable. It doesn’t matter how many bells and whistles an app might have, if you can’t get help when you need it, it is worthless. provides both: an amazing app, and stellar support. Cons Some of the set up for online forms or reports can be a bit daunting. However, I have never been in a situation that customer support was not able to help me get through. Reason for choosing DonorSnap gave us the biggest bang for your buck, and was raided exceptionally well in customer service, which was extremely important to us. In addition, a similar organization recommended it to us, because they were very pleased with their experience. Review Source NS Nancy S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "A fairly simple but very good data base management system" February 26, 2022 4.0 We are primarily a nonprofit organization and using DoorSnap to build a database for fundraising. As donations are received, thank-you notes are sent or emailed to acknowledge the donation, now a simple process once as the donation type is tagged when entered and can be matched to a type of stored letter. These can be created and sent by batch rather than individually for mailing or emailing. We also use to double check the correct postings in QuickBooks (in both systems!) The very best thing I personally like about DonorSnap is the quick, thorough and patient responses that I have always received when I call for Support! Pros The Report Writer is a great feature that can be used to analyze/report out the data in multiple ways since a report can be created from any of the many available fields within the data base. Adding contacts is also a simple process as is making changes or merging duplicates. The acknowledgment system for donations and especially the new custom feature for Contributions is a huge time saver with a professional, personalized appearance. Cons It would be helpful if the search functions did not require exact spellings but would suggest all that come close. There are occasional glitches in the search function. There are many terms and options that I still do not fully understand unless one of them happens to cause me an issue and I need to call Support for help. A dictionary of every term/option including where used and the results of using/not using would be a great help and likely would likely expose more useful features that I am not now aware of. I would love to be able to "data-fix" specific fields within the contacts without having to create a spreadsheet and uploading. Reason for choosing DonorSnap The system was in place when I joined the Board and took over the management of the system. Since I retired from a totally different industry, this is my first experience with any type of fund raising software. Review Source CC Carla C. Accounting Specialist Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap is so valuable to our non-profit!" June 16, 2022 5.0 I have been very happy with and their customer service is the best! They are very responsive to customer requests and questions!! Pros is such a comprehensive donor management program. I like the many features it has for donor and donation tracking, the information it provides to our organization's development, and the ability it has to provide receipting and donor communication. There are so many features and possibilities that I feel I have only touched on all it can do! I especially like the new duplicate donation feature! Cons I would like to be able to integrate with more payment programs such as STRIPE, PayPal, etc. As a non-profit, we have to keep our costs as low as possible so being able to use the payment processing program we choose is important. I would love to be able to import donations directly to DonorSnap with the payment processing company we use. Review Source TM Tim M. Board Chairman Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap checks all the boxes!" August 24, 2023 5.0 Pros provides helpful training resources for new users. It is relatively easy to use through canned and customized reports we create. Pricing is very competitive. Cons Year-end contribution statements for donors while accurate and functional could be improved to make them more professional and incorporate firm letterheads.Lack of real time phone customer service when needed. Review Source Response from DonorSnap August 29, 2023 Tim, we are so glad you've found DonorSnap to be so helpful for your organization! Thank you for taking the time to leave us your honest review. Have you checked out the Custom Contribution Statement tool yet? It allows you to create your own template in Word for year-end contribution statements just like you can for regular acknowledgement letters. That would allos you to incorporate your own letterhead or customize the look in any way. If you have any questions about it, please let our support team know. Thanks again! DonorSnap PR Pa R. Operations Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap used for non-profits" August 23, 2023 5.0 Pros has an excellent library of articles and video tutorials. Their support team is extremely knowledgeable! Cons The flexibility & options of this program can seem overwhelming. In the beginning, as a novice, I thought I would be sunk... but the team is quick to reply with tips and solutions to inquiries. Review Source JK John K. Deputy Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap helps our nonprofit collect and track donation, and also our client interations" February 1, 2023 4.0 Our nonprofit has been very happy with . Pros The Responsive Forms for receiving online donations, and for allowing our clients to use our services, are the heart of our nonprofits day-to-day operation.The online, real-time training seminars are very well done. And the library of training videos are always available and helpful to review, periodically.The Support group response time is fantastic, and they are always able to help answer questions and resolve issues. Cons Like anything, some people find online programs like easy and intuitive, while others just cannot grasp what is going on. We have some of that going on in our nonprofit. But overall, it has been a valuable tool. Review Source KM Kimberly M. Executive Assistant to the President Higher Education Used the software for: 6-12 months ### "DonorSnap - easy to use and very powerful" November 16, 2021 5.0 My biggest downfall with is that I'm not the first user. Some of the fields were set-up in a way that doesn't make sense to me, and that creates more work in the long-run. I've been updating fields and moving the database into a more user-friendly format. Pros I love because it is an easy to use Donor Management System. I've been using it since January 2021. I've attended many of the training webinars (which are free and occur weekly) and learned so much every time. This software is easy-to-use and easy to learn. The layout is customizable and full of information right at your fingertips. I especially love the DataMiner Platinum custom report builder. I've impressed my colleagues with the amount of information I can provide in a quick turn-around. Cons So far, I've been very happy with everything. I would love it if the Automated Task Manager would offer some additional options, but overall I'm pleased. Review Source SK Shirley K. Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Support is awesome!" February 1, 2023 5.0 As mentioned, 's support is the best experience I have had with any company. The training videos are perfect length, and easy to understand. If you email support, they answer your questions, and help you in a very timely manner. If your request is more complicated, they will create the form, file, etc. that you need. Pros The thing I like most about the software is the support given to the customer. I started using the software about 1 1/2 yr ago, with little training from the previous user. I relied on the training videos and support. The 30 minute training videos are valuable and well organized. If contacting support, the email response is wonderful. The turn around time is impeccable, and they always solve your issue. They have always solved my issue within 24 hours. A true pleasure to work with them. You are able to customize your acknowledgements, as detailed as you like that are automatically generated. Donations can be categorized by event, as well as type of donation. Lots of flexibility. Cons is a very robust software, and I lack the knowledge about many of the features it can perform. I need more time to watch the videos, explore and learn. I continue to learn each week. Review Source KP Kim P. Development Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Non-Profit Donor Management Software that Continues to Add Features" April 7, 2022 4.0 We use to manage information for our constituents including donations, contact information, preferences etc. This allows us to track the success of our appeals, send targeted mailings, keep track of volunteers, etc. Pros The ability to enter donations, track pledges, and report on the funds raised for each campaign and/or appeal are critical. The dashboard is also nice and easy to customize. Recently added is the ability to import online donations directly into the software. There are many fields you can customize and the new custom contribution statements are great. There is the ability to set up emails from the system. We have not used this yet but it seems to be a great new function. Cons I find the "Data Miner Platinum" reporting function the most confusing part of the software. Some items are not very intuitive to me. I previously worked with another donor management program so maybe this is part of the problem as it worked quite a bit differently. Although I can do many reports on my own, I definately get stuck every now and then. Fortunately I can usually get a fairly quick email response from support regarding the problem. Review Source LL Luci L. Administrative Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap is an invaluable software with an affordable price tag." November 16, 2021 5.0 I have been using for five years. The software was easy to learn. Having all our donor demographic and donation history in one place is great and can be accessed from anywhere. We are able to process thank you letters directly through DonorSnap. The software has multiple reports available and the capability to create your own reports if needed. There are some features of DonorSnap such as the integration with Constant Contact and Quickbooks that we have yet to utilize. Pros is a very user-friendly software, easy to use and master. There are weekly online trainings offered for those who need a little help or refresher. Cons What's there to complain about. . .the font size could be larger, that's about it. Review Source KE Kathy E. Volunteer Non-Profit Organization Management Used the software for: 2+ years ### "Fabulous instructional videos and online help" February 25, 2022 5.0 Ability to quickly communicate with our donors and maintain contact is the best thing about . Pros The help and support area - this is the best help and support team -Instructional videos provide easy to follow assistance for every area of . The help area - especially the contact support, is extremely fast to respond to questions and issues. For example, I needed help cleaning up our data base and I sent a spreadsheet of names to help center. In less than 10 minutes, the database was cleaned up for me. Amazing group for tech support. Cons Reports are always difficult, especially if you are trying to be very specific about a population. However, the weekly help sessions and videos are very good in working through reports. Reason for choosing DonorSnap N/a Review Source KK Kim K. Director of Advancement Education Management Used the software for: 2+ years ### "Great Support!" May 9, 2022 5.0 has worked well for our organization. The team at Donorsnap goes above and beyond to make sure we are successful! Pros The software is easy to use and pretty comprehensive in all its features. If we ever have a question or need help with a feature, support responds very quickly! We appreciate having access to the app, we can access contact information from anywhere. Cons There is nothing we do not like about . Alternatives considered [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing DonorSnap Cost, ease of use, seemed like the right size product for our business. Switched from [Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/) The version of software we had was very antiquated and difficult to use. The upgraded software they offered did not have fundraising features. Review Source TC Teresa C. Administrative Assistant Information Services Used the software for: 2+ years ### "Great Product" January 26, 2021 4.0 We are able to keep everything, donors, contacts, donations, correspondence organized, and create reports when needed. Tech support is knowledgeable and always there when needed. Being able to adjust and manipulate the layout and add or take away what works for the organization is wonderful, it's like building your own personal database, and you can't beat the price. Pros Excellent for keeping track of donations, contact information, and correspondence with donors. It is user-friendly for the most part, but easy access to the instructional videos really helps when needed. Cons It would be nice to be able to contact support by phone, but all in all the support with is very helpful and responds to inquiries very quickly via email. I would really love it if the database was able to integrate with PayPal so I wouldn't have to enter each donation individually, or worry that another user might miss a donation entry or detail. Reports could be a little more user-friendly to create. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) The ability to adjust the pages of the database and was more geared toward donors and non-profits, and the price. Review Source Response from DonorSnap February 10, 2021 Hi Teresa, Thank you for taking the time to leave us some feedback! We are happy to hear you are enjoying DonorSnap and finding it user friendly. While we don't integrate with PayPal, users who collect online donations with PalPal can easily upload these into DonorSnap using our excel import tool. Here you can find out how to use this feature: https://donorsnap.com/support/docs/mass-entry/?seq\_no=3 I also wanted to let you know that we do accept online donations through goEmerchant and our responsive forms. Switching over is easy and we recently did a webinar comparing the two systems. Please feel free to watch it if you are interested in switching over: https://donorsnap.com/support/docs/PayPal-vs-DonorSnap-for-Online-Donations-training-webinar/ Thank you again for your review and being a customer, we appreciate you! KC Katie C. Office Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy To Use & Cost Effective Donor Tracking" January 24, 2022 5.0 Easy! Pros Easy to set up a new donor - and easy to customize for ministry needs. In our case, entering our donors pledges and then applying the donations as they come in to their pledge balance. It's also easy to TEACH others how to use the program features. Cons I don't have any cons - every time I have a question - I just call or email and I get help right away! Reason for choosing DonorSnap I know pricing was in line with what our ministry could afford and that it was customizable to our needs. Review Source AL Ann L. Development & Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "DonorSnap is perfect for our nonprofit!" February 1, 2023 5.0 I am a one-person department in our small nonprofit organization, so is like having another staff member helping me out! The full-functionality of the product gives me all of the support that I need to be productive and successful at my job. Pros Opening Doors is a small nonprofit in Dubuque, Iowa. We love how much functionality comes with the affordable price of this software! The layout of the product is easy to follow and we can easily create and print any report that we need. We love the ability to create customized online forms for the various special events that we host. Whenever we need tech support, we get a fast reply. We highly recommend ! Cons At this time, I don't have any cons to list. Reason for choosing DonorSnap Once we found , we didn't evaluate at any other products. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.