# Page 6 | DonorSnap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is DonorSnap the right Nonprofit solution for you? Explore 414 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/97513/DonorSnap/reviews

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DonorSnap

4.6 (414)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 23rd, 2026

# Page 6 - Reviews of DonorSnap

## Showing most helpful reviews

Showing 126-150 of 414 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Joy K.  
Communications Manager  
Religious Institutions  
Used the software for: 2+ years

### "DonorSnap is very powerful and supported software"

March 1, 2022

5.0

I have really enjoyed learning DonorSnap. The support is stellar. The product is versatile and so powerful. I got rid of a duplicate software because DonorSnap was an overall better product that did more.

Pros

DonorSnap is very powerful and flexible software. You can search for almost anything in most fields. You can set up any custom query you can think of. It does so many things well, and they are always adding features and improving things. Additionally, it is very well supported. If you don't know how to do something: 1) there's a contextual help link right to the help database OR 2) you can check out the recorded webinars for how to do a thing OR 3) there are responsive and supportive helpdesk staff who respond to questions very quickly.

Cons

I think that the webforms would benefit from conditional logic, as sometimes we have to make several webforms instead of just one. There are also several places where information needs to be changed when you change certain things. That can be frustrating and confusing, but it is part of making it the most powerful and customizable it can be. There is so much to learn that you feel you will never know it all, but there is plenty of help when you run into this!

Review Source

Response from DonorSnap

March 9, 2022

Hi Joy, Thank you so much for taking the time to leave us a review! We pride ourselves in providing a powerful and flexible software and are happy to hear it is working well for you. We are grateful to have you as a customer.

JC

Joan C.  
Administrative Manager  
Arts and Crafts  
Used the software for: 2+ years

### "DonorSnap is a Great Choice"

January 24, 2022

4.0

It's really very good. It's wonderful to be able to create and customize (and save) reports you use on a monthly basis. It's easy to pull a mailing list, renewal list with email, etc.

Pros

The interface is so easily customizable, you don't have records cluttered with fields you don't need or use. The online trainings (most accessible 24/7) are wonderful, and the resources and guides are very helpful. Best of all - the DonorSnap support team is VERY FAST and responsive - I can't tell you how much that means to a time-strapped staff person. If I get stuck, it's often resolved the same day.

Cons

Writing a query for a report is sometimes frustrating, as is navigating to the correct place to change or add a field. It is most likely because my time is limited and I tend to push ahead instead of stopping and searching properly in the "help" function.

Reason for choosing DonorSnap

I was not at this company at the time this was done.

Review Source

SP

Sarah P.  
Development Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Pretty Useful"

November 16, 2021

3.0

Pros

I was able to grasp the functions of DonorSnap fairly quickly when starting my position. The webinars and training videos are succinct and incredibly helpful. Reporting functions can take a little bit of time to wrap your head around, but once you've got the basics, it's all pretty clear.

Cons

I would like to be able to use integrative forms without having to switch my payment processor, but that's pretty much all I actively dislike.

Review Source

LG

Laurel G.  
Board Member  
Non-Profit Organization Management  
Used the software for: 2+ years

### "DonorSnap for Membership management"

February 8, 2023

5.0

DonorSnap has provided us with an easy-to-use, reliable, and flexible member and donor database. The software continues to improve and offer new features while providing a significant library of resources for all functions. We are looking forward to expanding our use of DonorSnap for member communications and for volunteer management.

Pros

Although not specifically designed for tracking memberships in our non-profit organization, DonorSnap is easily customizable to accommodate this function. It is straightforward to use and the user-defined fields provide all the fields needed to manage and track our membership donations. DonorSnap allows us to easily send renewal notices and reminders to more than 450 members, with custom cover letters. Reports are easy to run and customize, including producing mailing labels for our newsletter. Having the ability to set up a personalized dashboard and select specific fields for the various screens is important and easy to do. Probably one of the best features is the support that is provided. The online resources available, including webinars and detailed step-by-step instruction guides, are excellent. There are always new training webinars being offered on DonorSnap features. The support from customer service is also excellent with quick responses and follow-up if needed.

Cons

I don't use DonorSnap for our routine membership tracking and for the functions I need, it works well.

Review Source

CA

Catherine A.  
Database Admin  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Well worth the price tag"

January 28, 2021

4.0

Easy and seamless because I tried to learn and conceptualized how each field in Donorsnap work first before mapping fields from the old system. Conversion and support team were very helpful and prompt in responding to issues.

Pros

Very inexpensive but can do all the basic functionalities for advancement day to day operations. Batch entry is so easy once you understand how it works. Query, reporting and exporting custom reports is very user friendly. As with all other systems, a software is only capable to it’s fullest potential if you understand how the various modules within the system work together. Training and support is crucial and their customer support is hands-on one of the best.!

Cons

The standard reports work for the most part but I wish it gives us much more flexibility. It also limits selection of fields based on active fields/codes which means that you’ll have to basically leave all codes - old and new - for the report to work accurately. This means for example that if you inactivate a Campaign code from 2 or 3 years ago, you are not able to run revenue from those codes unless you reactivate them. This is a nightmare for admins from a table code management point. The design of the standard reports need to be improved as well to look presentable especially when executives ask for last minute reporting and you know how often that happens.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing DonorSnap

Pricing. This is a very small organization and Donorsnap provided everything they need for a very, very reasonable price.

Review Source

Response from DonorSnap

February 19, 2021

Hi Catherine, Thank you for your review and feedback regarding the standard reports. We're currently working on improving these canned reports to offer additional functionality. If you have more specific reporting needs in addition to including inactivated campaign codes, please let our support team know so that we can work towards making that happen. Thank you again for your review!

BH

Brian H.  
Director of Marketing & Development  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Very good product"

June 5, 2023

5.0

Very positive -- zero regrets on switching to Donor Snap after 2 years.

Pros

Ease of use... many features available via fundraising, list management and for marketing.... lots of training is available, good customer support, very economical for nonprofits that don't have huge budgets.

Cons

I cannot think of anything off-hand that I dislike.

Reason for choosing DonorSnap

Donor Snap is a better value than any of the other platforms that I have looked at... which are several.

Review Source

PO

Pamela O.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Donorsnap is the best "

February 1, 2023

5.0

We live on it. Could not run our business with out it.

Pros

Easy to useEasy to setup responsive formsEasy to run reportsI love that I can design my dashboard with info I want to see every dayTrack donors the repeat giving year to yearAll our volunteers are tracked, plus we know which ones are donors Many ways to track a donorEasy to pull reports

Cons

Combining a screen or reports with donors and volunteers

Alternatives considered

[DonorView](https://www.capterra.com/p/162375/DonorView/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)

Reason for choosing DonorSnap

Price and capability

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

We wanted to track or donors in a better way. After a lot of research, we decided on Donorsnap for its capabilities and the price.

Review Source

DB

Dorothy B.  
Executive Director  
Environmental Services  
Used the software for: 2+ years

### "Highly Recommended"

November 16, 2021

5.0

It's positive. Although it's tricky to use the more complex options the email customer support is very responsive. It would be better if you have phone customer support.

Pros

I love the ease of using the software, accessing records in the database, and creating reports. We use DonorSnap to send membership drives, annual appeals, and everything works seamlessly.

Cons

When I go into "Donation History" the default is to only list the last ten donations. I wish it would just list all of them so I have the full picture. Every time I log in I need to remember to update that to "show 100." Otherwise I'm writing notes thanking people for their decade of history, when I should be thanking them for over twenty years. This can create errors in how I personally thank donors.

Review Source

Response from DonorSnap

November 22, 2021

Thank you for your feedback, Dorothy! Also, you can save the default page size to load 100 records. Just go to the Donation tab, set the page size to 100, and then click the Save button at the top of the grid to save all the filters, column widths, etc. Please contact us at support@donorsnap.com if you have questions about it.

DR

David R.  
Development Director  
  
Used the software for: 2+ years

### "This is an excellent database platform. Not flashy, but very sufficient for our needs."

December 19, 2017

5.0

Pros

This database does everything we need it to and more. We're a smaller non-profit with 1500 donors. The database makes searching for information and pulling reports simple while providing all the details we need. The BEST part of DonorSnap is their incredible customer support team. They've never taken more than a few minutes to respond to email questions with clear and concise answers. They answer in a way that not only gives you what you need, but teaches you how to find it next time. This team is really on top of their game. Our organization also just launched the new partnership DonorSnap has with goEmerchant for our online giving and feedback from our donors has been very positive. Nice to have it all in one system.

Cons

This software is not flashy or polished. Then again it doesn't have a premium price tag. Once you learn the software though you'll find it has everything most people need to successfully manage an organizations donors/volunteers/etc. I think there are a few functions that would be great to add, but honestly, when I've asked the support team - 2/3 of the time they are already working on that next new feature! For example - one area that is lacking is regional donor search features. We have donors all across the country and when I go visit a certain area it would be great to search for all donors within 50 miles of a certain zip code for example.

Review Source

Response from DonorSnap

December 20, 2017

David, Thank you so much for the feedback. Regarding the proximity report... we actually have this ready to go on our testing site. It will go live in the next batch of updates. You'll see that option in DataMiner Platinum by adding the zip code field to the query builder. Let us know how it meets your needs!

DD

Dan D.  
Retired  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Member Management for Small Non-Profit Organization"

November 13, 2021

4.0

The software works very well as our database for member management. The price is reasonable for a small organization.

Pros

We needed a database for member management. Previously we had used an Excel spreadsheet, then moved to SalesForce, but that was overkill for our purpose. The features in DonorSnap along with the monthly price was reasonable for our uses. The online help as well as the support are very helpful.

Cons

Having to integrate with only GoEmerchant is limiting. Everything works, but it would be nice to allow other payment processors. We don't have the ability to swipe credit cards for payments at an event.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing DonorSnap

Overall functionality and overall cost met our needs for what we do.

Review Source

HP

Hilda P.  
Founder/President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Best Option for Small Non-Profits"

July 12, 2022

4.0

DonorSnap helps us keep track of our donations, donor information and donation campaigns. We like that DonoSnap is continually adding functionality to the platform and the training videos are great for bringing new employees up to speed.

Pros

Simplicity, ease of use and affordability.

Cons

We are currently starting to use the email campaign integration but believe the functionality needs more work. We also tried the goEmerchant integration but that did not work for us. Suggestion is to look at Stripe integration.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)

Reason for choosing DonorSnap

We are a relatively small organization and DonorSnap had all of the features we needed at the time for a lot less than the other platforms. Even today, there is not much more we need, DonorSnap helps us keep track of what is important. I recommend this platform to other small and start-up non-profits, I believe it is the best starter option out there.

Review Source

TB

Theorita B.  
Executive Producer  
Telecommunications  
Used the software for: 2+ years

### "Great product; support is really wonderful"

January 18, 2024

5.0

So far, so good! I did not make the initial purchase or setup the system. I did not pay for it. I cannot answer the remainder of these questions.

Pros

DonorSnap is easy to use. The interface is intuitive. I can find what I need. The support is truly excellent. That makes a HUGE difference in working with any software product.

Cons

I have no complaints currently. It meets our current needs.

Review Source

LL

Linda L.  
Donor management director  
E-Learning  
Used the software for: 2+ years

### "Easy to use program "

May 5, 2022

5.0

We have been pleased with how DonorSnap works for our needs as a small organization.

Pros

DonorSnap is easy to use and there are numerous videos available to learn about different features of the program.

Cons

I wish that there was a way that if a donor gives a split donation, the email notification could go to different account emails rather than a single one.

Review Source

BS

Barry S.  
President/CEO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Satisfied"

January 14, 2021

5.0

I've been very satisfied with DonorSnap. We had spreadsheets prior to installing DonorSnap. There has been somewhat of a learning curve, but once you master what you want to get out of the system, it works.

Pros

In my opinion, DonorSnap is a robust product that provides excellent functionality. For our small organization it meets all our needs. This system will do much more than I'm capable or implementing or have the time to build and implement. There's more engine under the hood than most people will ever really need. But that to me is the beauty of it. It's there if you want or need it. It's solid. It works. Support is Excellent. Very responsive. They know the system. I'm very impressed with their support. They also have a wide range of training videos and live webinars to help you.

Cons

Comparing DonorSnap to other similar products, it is not flashy. If you're looking for flash, DonorSnap may not be what you want. If you like lots of colorful graphs, DonorSnap probably isn't for you. If you want a product that, at least for us, provides a broad array of options to track donor information and you don't care about a fancy front end, then DonorSnap may be what you're looking for.

Reason for choosing DonorSnap

I remember that the pricing was right and has continued to be right. It was affordable for an organization that had never had a CRM product and was concerned about the ongoing costs.

Review Source

JK

Jill K.  
Director  
Civic & Social Organization  
Used the software for: 2+ years

### "DonorSnap (is not)"

January 19, 2021

3.0

There are may other functions that would be helpful in running a non-profit, like ticketing, running credit cards (for online, by phone and in-person--all in one place), marketing and promoting events, running auctions, rooms layouts, etc.

Pros

It's easy to add new contacts and add donations. It was also pretty easy to run reports, for my board.

Cons

Data Miner Platinum. I think one should be able to find the same data from the Contacts screen, so you can see results immediately for what you're asking for, not have to input all the parameters, and just hope that the output is what you're looking for. Things that should be fairly simple, like printing mailing labels, is also overly complicated. It should be as easy as what you might do from Quickbooks, or similar

Reason for choosing DonorSnap

I don't know, probably low cost

Review Source

Response from DonorSnap

February 11, 2021

Hi Jill, Thanks for our review! We are sorry to hear you are frustrated with DataMiner platinum. We have designed it to offer users the ability to sift through the data based on their unique needs.The great thing about DataMinter Platinum is once you build a report you are happy with, the system saves it and will continuously update it for you. If you have specific concerns with a query our support team can be reached M-F from 8am - 6pm CST and someone would be more than happy to help you. I am not sure if you have attended one of our continuing education webinars on DataMiner Platinum. Here's a link to the taped version of that course: https://donorsnap.com/support/docs/dmp-101-introduction/ Thank you for being a customer and please don't hesitate to reach out if you have additional concerns.

JD

Jeanne D.  
Director of Advancement  
Fund-Raising  
Used the software for: 2+ years

### "This database does everything you need for a low price"

April 28, 2017

5.0

We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.

Pros

I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.

Cons

Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.

Review Source

AK

Ashlee K.  
Vice President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Improved our management immeasurably "

January 14, 2021

5.0

I have cut down the amount of time I spend on our donor filing substantially. This is especially important because all the work I do for my organization is voluntary.

Pros

I organize donor files for a small, entirely volunteer-run land trust. Prior to DonorSnap, our "database" was a horribly designed excel file that made organizing and tracking data and determining metrics an absolute nightmare. It was also incredibly frustrating to try to use that file to create mail-merge documents for mailings. As a result, we also kept paper trails of donations way longer than necessary because the filing system was so poor. Using DonorSnap, I was able to discard literally thousands of unnecessary documents we had been keeping for years, and I was able to keep donor histories in one place where it had previously been kept in more than one file. I can also pull up metrics within seconds, where previously it was more time-consuming and inaccurate. The DonorSnap system also makes staying in touch w/ our donors via mail-merge and emails substantially easier, and the acknowledgement tracking is irreplaceable. I can't believe we ever managed files another way.

Cons

Because there are SO many features, sometimes it takes me longer than I would prefer to get some things accomplished in the system. But, the help features are very extensive and I can almost always figure it out by watching the videos or reading the step-by-step guides. I would say my biggest annoyance is the label feature - I hate that the only option is to make a PDF of the labels, because it means I always waste almost entire sheets of labels because they are often not filled. I would much prefer an option to create a word file of labels (similar to all the other documents you can create in DonorSnap), so that I may copy and paste info around the template in order to print on partial label sheets I have lying around.

Review Source

LC

Leslie C.  
Development Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Nonprofit Donor Management System"

February 25, 2022

5.0

DonorSnap has been a great overall donor relationship system for our nonprofit organization.

Pros

We like the flexibility and complexity of DonorSnap which enables us to customize our donor's information, keep track of volunteer hours and the reporting/analytics are so helpful. Our donors are able to easily make donations and complete forms through what we set up in DonorSnap. We also love the customer service DonorSnap offers. They are quick to respond, helpful and very knowledgeable.

Cons

It would be great to have a bit more customization and feature availability for the email system to send email campaigns without having to use a separate email platform for those features. It would be nice to have a fundraising/auction type software tool that includes an expense tracking feature.

Review Source

KB

Kelly B.  
IT Office Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Perfect DB for Small Non-profits"

January 19, 2021

5.0

Our previous system had zero flexibility for customizing or changing to grow with us. Everything was a cost to edit when I knew I could execute the edit if administration access were provided. Also, the customer support simply wasn't available. It had taken over a month for someone to reply with a solution with our previous DB. DS helps our productivity and allows us to become intimate with the system, changing how and when we need.

Pros

Many features are impactful for our organization and help us advance our productivity. The mass upload feature is time saving, the ability to create and edit thank you letters is convenient, the multitude of canned reports at an executive level or being able to customize and create one with more granular detail is a key function we specifically sought out in our research of databases. The dashboard view helps us see the details in a summary of the data in our database - very useful! Customer support is top notch, truly. As a new user, I had any questions. Each ticket I opened was answered promptly, within 30-60 minutes and always resolved my user error. Training in detailed easy to access files and pre-recorded videos are free and available with a simple key word search. Lastly, the implementation/conversion was seamless. I did put some work into organizing and labeling/customizing, but the DB couldn't be more intuitive. We are ecstatic about DonorSnap and have zero regrets transitioning with them.

Cons

The tickler function could use more fields to allow for more detail, bit I'm grabbing for straws trying to find something that could use improvement.

Reason for choosing DonorSnap

Cost was a major factor in addition to functionality. Being able to alter our DB usage as we grow.

Review Source

CF

Carolyn F.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "DonorSnap is the database to Use!"

February 2, 2023

5.0

It's been very supportive of our efforts to streamline our donations and donor base, and study our giving history.

Pros

I've worked with a not of nonprofit databases but DonorSnap is the easiest, most user friendly and flexible database that will work with your needs. It "thinks" for you and you can help it get the info you need. I Love It!

Cons

Nothing. I really don't have any complaints.

Reason for choosing DonorSnap

I loved its simplicity; it's features and all that it could do.

Review Source

DW

Donna W.  
Financial Administrator  
Civic & Social Organization  
Used the software for: 2+ years

### "Customizable Software; Personalized Support"

February 14, 2023

5.0

DonorSnap provides great online webinars which are interactive or can be watched at a later date. I receive all of the support I need, almost always within 24 hours or even faster. Overall, this database functions the way I want it to and is completely customizable.

Pros

DonorSnap offers a unique and comprehensive approach to a donor database which allows the user to glean data from the database themselves or using tools they have provided. I like how they give the user options and not constraints. Moving our data from another platform was easy and secure as DonorSnap worked with us individually and provided top-notch technical support. As we have used this product for over 5 years, their customer support continues to be un-paralleled. If I contact them with an idea, they are quick to try to make it happen for us.

Cons

I love having the ability to download the data and use excel for my own analysis. DonorSnap allows me to do this and in addition to this, DonorSnap also provides reporting, sorting, and great tools for analysis. Before this, I used software which didn't allow these options. I can't think of anything I don't like about DonorSnap.

Review Source

BL

Betty L.  
Administrative Assistant  
Religious Institutions  
Used the software for: 2+ years

### "DonorSnap user"

November 11, 2021

5.0

My experience with Donor Snap has been very positive. There is great support when needed. the webinars are all very helpful and the information available is terrific. It is a very user friendly program.

Pros

The program was very easy to learn. Must easier to use and learn from previous program. The information available is valuable without a whole lot of difficulty getting to a report.

Cons

The only thing I can say that I like least is that thank you letters are entered are entered by the administrator and I as a user can not modify them. She has to make the changes in the template.

Switched from

[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)

The cost and it was very complicated for our use and we do not need all the bells and whistles in that program. Donor Snap fits what we need and is very cost effective.

Review Source

JM

Jennifer M.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "An Easy, Simple, and Affordable Solution"

February 8, 2023

4.0

Our new online donations platform is providing us with an easy and cost effective solution.

Pros

It's easy to use, but if you are stuck the customer support is top notch.

Cons

Some of the report functions require a bit of a tech-mind, but again they are there to help.

Review Source

KR

Kim R.  
Donations Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Donorsnap"

November 12, 2021

5.0

Donorsnap has been very useful to us in managing our donor database. I did not know anything about databases when I started. Donorsnap was relatively easy to learn and I was able to effectively use it after only a couple of weeks on the job. I have had many questions since I started using Donorsnap and the help team has been super responsive and helpful in answering my questions and solving my dilemmas. The help videos are also very good and give clear instructions on how to use Donorsnap features.

Pros

The Dataminer Platinum report maker is essential to our organization. We have made multiple reports that we use weekly to keep track of our donations and pledges. It is easy to add fields and search criteria to the reports so we can get the data we need, as it change frequently.

Cons

I have been using Automatic Task Manager to send membership renewal reminders. It took me some time to learn how to use it, but now I have the reminders working well. I would like to be able to pull fields from places other than the Contact Table. I would like to be able to use ATM to send myself (not a donor) an email when it has been one year since the last payment was made on a pledge.

Review Source

SV

Susan V.  
Foundation Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of donation entry"

November 16, 2021

5.0

DonorSnap is the best "bang for the buck" system I have found. We are a very small foundation, with small income, and it does more that we could ask for. The product continues to be updated. We signed up when the other system we used went out of business. This is so much better than what we had, and customer support is very good. I would recommend it to others.

Pros

It is very easy to enter donations, and pull monthly or yearly reports. If you make a mistake, it is very user friendly to edit. I have always gotten responses to my questions if I run into a situation that I don't know how to handle, and the training videos are very helpful in teaching new features (and older features that I had not needed before).

Cons

I find that pulling mailing lists with certain restrictions can be a bit confusing. I wish there was an easier method for eliminating criteria and including others. I have watched the training, but I still get confused, and not sure I am getting exactly what I need.

Alternatives considered

[DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)

Reason for choosing DonorSnap

Price and function.

Review Source

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