Who Uses This Software?

Church leaders. Whether you are on staff or a volunteer, we provide tools to make you more effective. Church plant or a megachurch, our all-in-one software helps you reach your ministry goals.


Average Ratings

295 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Church Community Builder
  • www.churchcommunitybuilder.com
  • Founded 1999
  • United States

About Church Community Builder

Church Community Builder is a cloud-based church management software designed to empower leaders to be more effective and grow disciples. Our user-friendly church software helps you create effective, organized systems and processes that you can access from anywhere. Features include check-in, contribution management and online giving, forms, volunteer management, guest followup, metrics dashboards, mobile apps, and much more. We also provide software implementation coaching to help you succeed.


Church Community Builder Features

  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management

Church Community Builder Reviews Recently Reviewed!


CCB is an excellent software for any church!

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like Church Community Builder because it makes it easy to manage everything in one place. CCB has tons of features, so whatever you are looking for, there is a great chance it does what you are needing. In addition, anytime you need help figuring ANYTHING out, they have AMAZING customer support. I have never, ever felt frustrated when reaching out for help. Any time I ask for help, I get a prompt response from a live person living in Colorado Springs who fully understands the product and is excited to help me understand the product too. Further, if there is something more that you wish CCB did, or if there happens to be an area you see could be improved, they are always open to feedback and new "feature requests" because they want CCB to work for the customer and serve our needs. Just when you think CCB can't get better....it always does! I love CCB.

Cons: The thing I like the least is that sometimes because CCB does do so much, there can be a long learning curve in understanding HOW to do everything. There are some areas of the software I still have never used because I've never taken the time to learn how to use them. However, anytime that I wish to learn, they make it easy by offering video tutorials, or you can submit a support ticket with questions, or they even offer live video training videos you take as a group or at times you can schedule live 1-on-1 video chats where they will walk you through the software. I have taken advantage of all of these services numerous times and have never felt let down.

Overall: My overall experience is excellent. I really do love CCB.

Capterra loader

Comprehensive and Contemporary

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Here is a list of the pros:

1. The software is robust. It is comprehensive in its data search and storage capabilities.

2. The software is evolving. CCB is constantly updating and improving upon the software and app.

3. There is an app that allows us to search our congregant information and follow up on processes.

4. The software was transformational to our assimilation guest ministry process. Not only did they send me a +1 gift for checking out the software, but that book, Fusion by Nelson Searcy changed our church's guest ministry process. It fits perfectly with what CCB offers in terms of process queues and data functionality.

5. We can do forms right in the software that we can upload to our website. This allows guests, members, regular attenders to complete signups, ministry applications, and registrations without ever having to write on a piece of paper. Follow up is very simple.

6. Customer service is excellent. There are a number of technical sheets and training videos on their help site. Very good.

Cons: Here are some of the cons:

1. The software is so robust you almost need a dedicated position to create calendars, forms, searches, processes, keep the database clean (people who leave, etc...), and train people on how to use it.

2. The software does not do schedules like Planning Center does (not as user friendly and it doesn't connect with Songselect). Honestly, it seems like Planning Center and CCB are competing. While Planning Center does schedules better, CCB does everything else better (my opinion). Our church uses both. We would switch from Planning Center if CCB did schedules better.

3. The checkin portion of CCB, while easy to use, especially with the app, is not as easy to setup. For example, we use both ipads and Citizen Bluetooth printers as well as PCs and Zebra USB printers. They each have different challenges and can be technical to set up.

4. I wish there was a way to integrate our church app with CCB. We would like to do geofence checkin and mobile bar code checkin.

Overall: Very good experience. We have been blessed by their software. It helps us in guest follow up. We have benefited from the forms and website integration as well as the LEAD app. Customer service has always been good at follow up. The technical training videos and help sheets on their help site have been very helpful.

Church Directory, Follow up Workflow, and more

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to build a follow-up workflow to go to specific people in the process has been monumental for helping us stay in touch with new visitors.

Fully customizable reports and attendance sheets

Confidential notes and information on families for admin eyes only

Notifications and alerts queue for each member in a specific workflow to contact and report on

Ability to create services, programs, special events, and more as well as break down all needs from material to personnel and have lists sent to coordinators, volunteers, or the entire church for the purposes of donation (expanded on below)

Administrators are not the only ones with full access to directory. Any family can access, but won't necessarily have the permissions of an admin

Cons: Not the best option for small churches

Can be a learning curve with it, but plenty of resources available to get the most out of it

A lot of maintenance necessary to keep all information up to date and accurate

Overall: Church Community Builder was heavily used at my last church and it served three primary purposes for us and it did those things well.

1. Family Directory - Immediate and detailed information on families within the church as well as a confidential notes box to keep updates on contacts and outreaches and involvement within the church to promote spiritual health and church involvement. Mobile access to this directory also made on-the-go contacts nice and easy.

2. Follow-up Workflow Organizer - As a team, we came up with a follow-up system. For example: Week 1 - Phone Call, Week 2 - Postcard, Week 3 - Visit, Week 4 - Enroll in all newsletters applicable. One administrator was then put in charge of building this workflow, who is assigned to each section, and what they've got to do. Once the workflow was made active, as new families are added into the system, they immediately get dropped into the follow-up queue for week 1, the leader in charge of phone calls gets their info as an alert, and is able to mark "COMPLETE" after the phone call is made and info is updated. The workflow continues its cycle through each assigned party until the new family has gone through the full follow-up spectrum.

3. Event Coordination - When an event is decided upon, all details can be built into the CCB Calendar. The administrator can title the event, mark its date, time, space requirements, necessary supplies, workers needed, and more. Leaders then took care of their sections and that's it.

It has been an excellent experience moving our church management system to CCB.

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I will start with the people. We have had a great experience with the CCB team - our coach who helped us with our rollout over many months, the database team who helped with the migration of data, and the customer support team have all been fantastic.

The software itself is very robust with all the features we expected and needed. Our transition to CCB went very smoothly because of the easy-to-use functionality, excellent help videos and documentation, and a great team to help us when we get stuck. I also appreciate that new features are rolled out regularly - this is not a stagnant set of features. They seek feedback from churches to make the software more useful, give us beta releases to test and provide feedback, and then we see the features released in the baseline quickly afterwards. They invest in the future and we are seeing a new look/feel and mobile-friendly approach rolling out.

As an example of ease-of use, our children/youth check-in was running well with another application but we wanted our full attendance in CCB. This could have been a difficult sell to our NextGen team, but the features and ease-of-use made it a very straightforward transition.

As a point of reference, we are a church of approximately 4,000 attendance each weekend.

Cons: A few things that are already on their list to improve:

- full mobile features - already rolling these out

- Improved/Full giving capabilities (app, text-to-give, web, kiosk) so that we don't need a separate vendor/app for this.

- Improved reporting - CCB offers lots of canned reports and the ability to build very good custom report but the custom reports are mostly focused around people interactions.

Great Cloud Based Database (plus more!) software for Churches

Mar 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We like the groups feature and how easy it is to message group members, keep their information up to date, the opportunity for group members to connect with each other, love the forms and automation that are available in the software. We love the giving feature and ease of use for our church to set up automatic giving and pledges. The software is great for ministry leaders whether volunteer or paid. Fast customer service when needed. We love the support of launching our church into using it. We paid for the coaching which we would recommend to EVERYONE in order to utilize it successfully. our coach, rocked.The process queue feature is so helpful in keeping track of where people are in a certain process or system of events. Great use for all of it. Loving the app that is being created and constantly updated. There were two other "software companies" we were looking into... but they were either not cost effective for what they offered or their features were hard to understand and operate. We even talked with many other churches using these companies and heard of struggles. Glad we chose CCB.

Cons: The development of the mobile app is recent over the last 12 to 18 months. We wished it would have been sooner, but they are really doing a good job on improving that and adding features to it constantly. The scheduling feature, which would be the most used, but is the later part of mobil development. CCB is releasing and has realeased it with improvements already. Overall though, CCB is a company for churches and listen to their customers in what they need.

Fantastic church management software, especially for a multisite context

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Where to begin - user interface is so intuitive, seemingly endless ability to customize features, and - more than anything - amazing responsiveness of both customer support and product development to concerns and feature requests. I have truly been amazed by how often CCB churns out new features. It seems within a month or two of us thinking (and occasionally, but not always, mentioning to them), "Gee, I wish I could do THIS in CCB", they will release an update that adds the exact feature we had hoped for. It's very obvious that they are eager to receive feedback from customers, appreciative of the feedback, and then they get to work making their software even more robust to serve the needs of churches of all sizes and structures. We used another big-name church database software before, and CCB has been vastly superior - especially in managing the unique needs of a multisite church. Also, the mobile app that they recently launched is so user-friendly, and they are constantly adding new features and functionality. Kudos to CCB! They truly feel like they are ministering to the church so we can minister better to our congregations and communities, not just trying to make money off churches.

Cons: There was a bit of a learning curve when on initial setup. It felt a little too wide open to me, until we figured out how best to set things up for our church and got our feet wet a bit. Once I learned more about the way CCB *thinks*, it became very intuitive to expand my use and skills in the program.

Overall: Better management of our church database and processes, with a constantly developing partnership where this company responds to the real needs of its customers.

A great overall product that is absolutely necessary for our church.

Feb 07, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder has a bunch of great features that I could list out 1 by 1, but if I had to pick what I like most about the software, it's their commitment to updates. The release a new update every 8 weeks. Sometimes the updates are bug fixes, which you expect a software company to release, but often they are new features. It's this persistence in bettering their product, that has given me the most confidence in the company. I know they are working on the features that their customers want.

Cons: The things that I like least about the software is the lack of support for custom branding and reporting.

Our church has worked hard on branding and Church Community Builder (CCB) doesn't support it much. The CCB portal is plain grey in color. You can choose custom color themes, but they are preset color themes, not user-defined. Also, they have a feature that allows you to send mass emails out and at the bottom of the email there is the CCB name and logo. It can be confusing to people that don't know what CCB is. They see an email, then see it's coming from CCB.

As far as the reporting goes, it's pretty much been the same for several years. You can create custom reports that allow you to search on very specific criteria, which is great. The downside is, you can't always display the results of that criteria in the viewable report. You'll be able to see which people met the criteria, but not be able to see the actual data point. Most of their reports allow you do see the criteria, but a few important ones you can't (most notably the process queues and individual notes). CCB does have some built-in system reports that allow you to view some of the data you can't view in the custom reports, but you can't edit those reports to allow you to add other data points.

Overall: In my opinion, Church Community Builder is the best church management software out there. It allows you to be able to track all of data points you need, has a great event management system, a great volunteer scheduling system, a build in business intelligence system (called Metrics), and a unique system for managing manual processes. It does everything that you'd expect and more.

Overall, CCB is a wonderful program! Great for small & big churches!

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how everything is connected, and once you get knowledgeable about it, it is easy to use! I love how the calendar is connected to our website, how you can have groups of different ministries and send emails to them or texts and it's professional and not from a personal phone. I love overall how there isn't so much for church members to learn how to use it, so it has basic communication and information where they can go on and be connected and informed! Also, their customer service is beyond amazing! They have helped in any and every way, from email responses (even if I'm not understanding something simple) to calling on the phone to walk me through something... They truly have beyond a five star staff!!

Cons: I think there are some things for them to work on, but it's all natural and a part of them moving forward. I, as a user, can detect some things when I try to do something I can't, but being a developer I understand they can't have it all perfect for us! Nothing too big of a con, for someone not to get CCB, but what is great about them is that you can email them ideas or situations you are running into and they will add it to their list of ideas and the team goes over them! I think that's really awesome! A few ideas we've had as a team, mostly for convenience sake, to move forward that could be helpful is:

-When it comes to "Room Requests" having an area for a clean up list, or that if a ministry or person uses a room or resource the steps needed to put things back to the way they should be.

-Another thing being when someone wants to sign up for CCB that there can be a button on the email that you could click "directly add into CCB" or "deny" type thing, so you don't have to re-type/copy everything. OR Maybe if you are an admin, have a notification that someone has signed up, so when you are logged in, you could click "approve" or "deny" just like you do when people want to put something on the calendar, or use a resource, etc.

-Scheduling, that there could be an option to keep re-peat the schedules, because some ministries use the same people! And you could even remove people from it, and replace them, but leave the rest the same.

Overall: Easily being connected to other leaders, especially for a church run on volunteers. We are in the church at different parts during the week and don't have the benefit of having our offices filled all week with each other! So it helps with easy communication and connection.

Also, for our volunteer church members & their calendars for serving! Having a place for all their information, birthday's, anniversaries, etc is so helpful!

Capterra loader

The Industry Standard for Web Based Church Administration

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder is the leader and industry standard for web-based church administration. The software is intuitive and easy to use. I have implemented the software at two churches in which I have worked and helped others get the most out of their subscription.

What I like most about the software is that it is comprehensive. I've seen too many churches build separate and unconnected systems for children's check-in, group sign ups, payments for events and donor records. When these systems don't "speak" to one another, it creates more confusion and work for the church staff.

The goal of church administration is to remove the burden of administration away from the ministry team. They typically excel at being with people and doing the work of the ministry. However, many struggle with administration basics such as keeping track of groups, communication, attendance data, etc. Church community builder allows our staff to be "efficient with things, so we can be effective with people".

Everyone benefits from a centralized system - whether you log in daily or rarely. We always know where we can find the information we need. Saving time makes the churches dollars go farther.

Cons: The mobile computing revolution took place since CCB launches their 2.0 platform. Getting the software to work and interact well with mobile devices has been a slow process, but I'm happy to see the progress that's been made with the Lead App.

Overall: Church Community Builder allows me to keep track of everything that I need to keep track of in one place. It allows the church to empower each ministry to easily do the administration that's required.

Overall, we have had a great experience with CCB. We continue to expand how we use it in ministry.

Sep 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CCB is web-based therefore it is easily accessed from office, home or anywhere.

There is a small group app that is great for group leaders to make contacts, take attendance, etc.

You can schedule weekly or monthly reports that are sent to your or someone else's email.

The Metrics tool is fantastic.

Default privacy settings can be set pretty tight, but individuals can chose what they want others to see or not see on their profiles.

Sending mail merges or messages is very easy to do.

If someone is logged in, their contact information will auto-fill on forms they are filling out.

There are great help videos & articles by subject that explain how to use the system.

The software has improved over the last 4 years and continues to improve with releases of periodic updates, enhancements and fixes.

Cons: CCB is very complex and can overwhelm some people, especially when setting up queries to find the right people for a saved search.

Forms have to match to records (understandable) but it can take a lot of time for something like VBS which may have hundreds of forms to match to records.

Addresses do not CASS certify so there can be misspellings or incomplete addresses in your data.

It can be hard to get your church on board to use the system, even leadership. Change can always be difficult.

You can't sign up an entire family on a single form. Forms need to be filled out for each individual so it matches to their personal record.

Overall: This software is geared toward church or ministry use. It has been great for searching our database to find individuals who are serving or not, who are connected in a community group or not, or who have not attended recently for follow-up, etc. You can customize many fields to help the software suit your specific reporting needs. Individuals can log in and update their profile, find a group, find a place to serve, give a contribution or register for an upcoming event.

Church Community Builder Review

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a communications specialist for my church of 2,000 people, Church Community Builder is a huge asset to have! This software allows you to track, record, and organize any and all of your church information in one place. From creating individual profiles of those who come to our church, to creating groups, calendars, forms, and more, this database seems limitless in terms to what you can use it for. Without this software, I don't know where we would be.

Cons: This program is so detailed, there are layers and layers of options on how to organize information, so sometimes it can get a little glitchy and can be overwhelming at some points. However, this program is something we use daily, and we know now how to navigate it to get the best results.

Overall: With Church Community Builder, we are able to record any information we need for our church members, for our groups, for our events, and more. I love how you can look on someone's profile in CCB and see when they started coming, what groups/classes they are involved in, if they are volunteering anywhere, you can also see if they have been baptized and more! This tool is a great way to help people take their next steps in faith. I also love how you can automate process queues so that you can easily have a process set up for something (let's say volunteering) and you can see them through the entire process from initial interesting volunteering, all the way to helping them get connected with a team. This program allows us to not let people slip through the cracks. I could go on and on about specific elements that I like, but really the program is just a great way to organize and help people stay connected. Highly recommend!

We have used CCB for almost 10 years and have been very happy with our experience.

Apr 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We appreciate how responsive the team has been to our feedback. We get excellent response time on all tickets submitted, friendly, competent service and have also felt heard anytime we have asked for other features. One of their reps actually proactively reached out to us recently to meet with us and understand our needs better, which they were doing with a number of their customers.

This is, of course, in addition to the reliable functionality of the features we use daily in our organization. We use many of the modules and continue to develop more usage within our staff and congregation as I am able to help more of our users become more comfortable with the features. We rely on this tool daily and it allows us to connect to more people in our congregation and community than any other tool we have used or reviewed.

Cons: There are at times things we wish were more intuitive, such as the user interface for adding events with rooms and resources. We understand the challenge with providing so much complexity and functionality so we are not unhappy with the product. It just means we let only our power users use those areas and do our best to keep them well-trained. We love that we have a voice in shaping the future of the interface and feel CCB is always interested in staying relevant in the market for these types of tools.

Our eyes are opened possibilities we never knew existed!

Apr 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We replaced an aging church database, hosted on an internal server, with Church Community Builder. Having our data in the cloud has brought so much more reliability! In addition, what had been a simple tool for staff now became a multi-dimensional interactive platform not only for us as staff to keep track of vital information, but for our attenders to interact with us, with their groups, and to be able to manage their own information, print their own giving records, etc. Church Community Builder was a quantum leap up from what we had, and we are still discovering ways to streamline and use it more effectively and fully. The support is VERY good. If you go with Church Community Builder YOU WILL NOT REGRET IT. Also, BUY THE COACHING for implementation. If you don't, you will be missing out on so much in the software. If you're like us, you will go at the project with the mindset of the software you had before, and you may miss out on a whole different way to think about things that will revolutionize your experience.

Cons: The hardest thing about the software is not the software itself, but our own people. Getting our staff and others to fully utilize the software and break their old habits/inefficient ways of doing things manually has been the biggest challenge.

Capterra loader

No need to look elsewhere for church management software

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Three years ago after extensive analysis of the top church management software on the market, I recommended and then implemented Church Community Builder at my church. I've never looked back. In those three years, the company not only significantly expanded its features and functionality, but also its ease of use. Administration and finance areas now run so much more effectively through the use of the software, and our mission critical youth ministry relies on it for all their local out-reach and international events. I continue to enthusiastically both use and support the software.

Cons: In the last year, Church Community Builder has caught up and is beginning to surpass the user interface experience that much smaller companies with limited software functionality were rolling out. I look forward to the continued rollouts that are planned for making the mobile experience surpass those smaller companies, many which have gone out of business.

Overall: The exceptional experience I've had with the software has only been matched by the top-notch customer support experience that encompasses friendly and knowledgeable customer service personnel, substantive email updates, and webinars that cover both current functionality and future plans. Their level of integrity in sharing forthrightly where the product is and where it is going exceeds the experiences I've had with other businesses.

CCB is easy to use, less expensive, and very intuitive!

Feb 01, 2011
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I'm assuming 5 stars is best in your survey. The customer support rates many more stars than I'm able to give. The team at CCB was so supportive and helpful during the transition from our "old" ChMS. CCB's Process Queues make tracking attenders so easy: we can "watch" them as they move from first-time visitors to members. The Queues also make it easy to see which volunteers have been processed (background checks, coaching/training, etc have been done or NEED to be done). Fewer people slip through the cracks now! CCB has been taking notes when we mention some of the capabilities we had in our "old" ChMS, but don't have in CCB (for example, the ability to track attendance, based on giving). They listen to our concerns/issues, then help us find a workable solution...all the while, they're talking to programmers to make programming changes that will impact CCB's growth.

Cons: We have found some issues when trying to email "Parents Of", and are aware that changes to improve this feature are expected any day (first-quarter 2011). We are a large church (5,500-plus in an average weekend), and initially found CCB to be more geared toward smaller churches. In the 5 months we've been with them, we've seen them changing to be more accommodating to the large churches...but there's still room for growth in this area. Implementation packages are available, but if not used, the church may feel like a fish out of water. I highly recommend implementation be used for all churches that want to use as many CCB features as possible.

Overall: I give 2 thumbs up for CCB overall. The cost is significantly less than many of the other ChMS's out there, and I feel our church gets more "bang for the buck" by using it! We regularly get comments from our attenders that show us how effective CCB is ("Wow! How did you know this was my 2nd visit?" "Thanks for the note that you were praying for me." "Really? I've been attending since 2006, but haven't attended membership, yet? How do I sign up?") I haven't mentioned one of the best features: the ability for members of groups to communicate to each other (without either having the other's email address)! Our group members feel a sense of belonging, right from the start!

Vendor Response

by Church Community Builder on October 16, 2015

Update: Since this post, emailing the PARENTS OF has been addressed in the software.

Good Program for Churches

May 18, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There's a lot to do with CCB. Our primary use is for room reservation and volunteer tracking. Reserving rooms and resources is easy, and takes very few steps. It takes a lot to keep track of all the volunteers our church has, and CCB puts them all in one location. We can send out emails to groups, respond to forms instantaneously, and schedule volunteers for duties. Like I said, there is a lot to do on CCB.

Cons: With there being lots to do, there's a lot to learn. Adequate training is difficult to come by in my organization, most of mine has been playing around with CCB to figure things out. At times it can be slow, and we've found that some of our administrators have lost information over time.

Overall: We get to keep 99% of our information in one central location. It helps us keep track of people and events. We use it constantly, and will be for the foreseeable future.

Vendor Response

by Church Community Builder on May 19, 2017

Matt,

Thank you for your feedback! We want you and your leaders to have all the training you need; that's why we are now offering free training workshops! Here is the link so you can sign up for as many as you would like!

http://explore.churchcommunitybuilder.com/register-software-training-workshops-2017

Have a fantastic weekend and please let us know if we can assist you with anything!

Blessings,
Pam Flanery

Switching to CCB was the best decision!

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's a very powerful tool that has everything in one secure place. It is very easy to use, and when you have questions you can get help from their extensive library of videos and articles, their online user community groups, and by submitting a support ticket for individualized help. I am most impressed that many on their staff use CCB in their home churches and they can relate to what we are experiencing and what we need. They are continually building/modifying the software to better serve their church partners needs. There are many places that we can customize what we use and what we see at any time. Reporting is clear and easy to use and the metrics are fantastic for a quick glance into involvement and church health. Our old database software was very difficult to use and we ended up mostly using it as a directory. With CCB, we are able to connect with our church family more easily and track vital church health information much more efficiently.

Cons: It would be helpful if the software included an accounting general ledger that would be integrated with the rest of the system.

Overall: I have been very impressed with CCB's commitment to their church partners. They continually strive to listen to our needs and help us keep the business side of things easier and less time consuming, so we can focus on ministry.

Would Recommend to Churches Looking for Engagement

Apr 20, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: integrations with other online tools, customer service has been extremely helpful, updates seem to address areas of need, number of tools available

Cons: cost is high compared to some offerings, but value is high as well. Oftentimes we have to change our internal systems because of the limitations of the tools available (I would imagine this is common for every system that isn't custom though).

Overall: Our church has been a user for about 3 years now, and we like this product for the most part. We find that it works well with most of the systems that we had set up long before purchasing, and we would definitely choose CCB again if given the option. I wouldn't recommend this to churches just looking to save contact information, but I would highly recommend it to churches looking to further engage the members of their churches through the various tools that it offers. One nice feature of CCB is all of the preferred partners with whom they work. They allow users to use other programs and tools for the church that integrate with CCB. We have partnered with several of them (like Aware3 and Protectmyministry) in order to increase our administrative efficiency for things like background checks and apps.

Vendor Response

by Church Community Builder on May 10, 2017

Hi Jake,

Thank you for your post; we love partnering with you and are very excited about all the new updates we will be providing our wonderful church partners in 2017!

Have a blessed week,

Pam

Very satisfied with Church Community Builder

Jul 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: CCB has just recently updated people profiles and is now getting ready to launch their new Schedules module, which I have seen in training and it is fantastic. They are working through updating all of the areas of the software. For administrative users, the software is very functional. It's easy to create groups, enter information, see a person's involvement on one screen, and communicate through group messages and mail merges and group promotion. There is a lot to this software. Their customer service is quick to respond and their user's groups are great for ideas and help as well. There is a lot of training available through articles, videos and webinars.

Cons: There are some limits to reports or how to set up metrics, limits to some mass changes, not being able to match a form to more than one person, so parents fill out a form for each child when signing up for something like VBS., not being able to schedule an email message or mail merge.

Overall: It helps us manage our large church organization with 3 campuses and several thousand records quite easily. People profiles, groups, giving, serving, sign up forms, communication, etc. It is web-based so we can log in remotely.

Capterra loader

CCB helps your church make sure nobody falls through the cracks!

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: CCB has a variety of features that allow you to create systems that serve your church. The group features, along with process queues, calendars, forms, and individual profiles help you keep track of the details so you and your staff team can keep track of and keep up with your people. For children's ministry, we use the check-in feature every Sunday, which volunteers operate with ease! The customer service is also something worth talking about... they're AWESOME at answering your questions, helping you troubleshoot, and keeping you informed with what's coming and what they're working on!

Cons: I know it's something they're working on, but the scheduling aspect of the software isn't usable for scheduling children's ministry volunteers at our church. However, they have come a long way in creating an app for group leaders and ministry leaders, which I think is an important step towards creating an app for volunteers to use to respond to schedule requests, etc. It's not there yet, but I would bet that within a few years they have this figured out and nailed down.

CCB cares about how WE use their system, and they work to make it happen every day!

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I have been using CCB for around 10 years (I think...I've kind of lost count!). As a part of the Beta Team, I LOVE the fact that I have the ability to influence how the software works and what features are most important to us as a church. CCB does a STELLAR job with customer service and seeking to build a useful product for churches. They listen to what we use and how we need it to work, and then they work to make that happen. Their commitment to mobile use over the last year or so has been great. They are trying to make sure they do it RIGHT instead of just putting an app out that doesn't really help. It feels like I'm actually a part of the team, and that relationship is a big part of what is attractive about CCB.

Cons: The important part of using CCB is having a vision of how to setup the structure. Without taking the time to think that through, it can be harder to use and seem clunky. But once you understand how to make it work for you, it is an incredibly powerful tool!

Very robust and mature package with lots of functionality.

Oct 12, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many functions are integrated well, and Process Queues are well implemented. There are constant updates and feature additions. Customer support is very responsive and makes an inititial contact almost immediately.

Overall: We primarily purchased it for the Process Queue functionality, but use it for all our daily Membership, giving, etc., needs.

Vendor Response

by Church Community Builder on October 13, 2017

David, thank you so much for leaving your review!

It's so encouraging to hear that your church is taking advantage of the software. One of the most exciting things we see is the success and growth of churches when using the fullness of the software and implementing great process.

While it can seem daunting at first (many reviewers talk about complexity), taking the time to learn and incorporate the software is always time well spent. We know it can be hard to do this when weekly commitments never seem to end, but we commend your hard work.

(We re-recorded all of our "support/help" training videos this year if anyone else wants a jump-start!)

David, if you are not, make sure you subscribed to our product update blog. We're releasing enhancements and new products all of the time. ;)

All God's best,

--
Michael Rowe
Brand Experience
www.churchcommunitybuilder.com

We love CCB!

Apr 25, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are a church that has a K-12 school, creative arts studio, cafe, and our structure is small groups. We are preparing to open another campus. CCB is the tool that keeps us in sync, allows the focus to be on people and relationships, but keeps the data and processes we need to ensure things don't get missed.

Staff use CCB for givings, calendars, communications, scheduling, attendance, resource/room booking, forms for registrations, processes, database and reporting, etc.

Volunteer leaders also use it for group communication, attendance, consolidation process, etc.

And many in the congregation use it for community communications, subscription to personal calendars, registrations for events, etc.

We have been using it since 2009.

We love the many options and flexibility that allows us to "do church" how we feel called to. Because it seems like an extension of what we do and they see value of what it will do for them, most use it.

CCB staff are really very supportive. When I have a question or think there may be a glitch/bug (often it is me!) submitting a help request is always a positive experience. You quickly get back great suggestions or assurance it is being passed on to a higher level. I also learn almost daily something from the great community of other churches using this tool from the forum where they share best practices, tips/tricks.

CCB is responsive to feature suggestions/requests. There is continual improvements and new releases are an exciting time for us.

So, with all this love, why only 4 stars?

First, we are a Canadian church so have not found a perfect solution yet to fully integrate our online giving and form payments. We also have to do a little extra work to produce CRA approved charitable giving receipts. The financial aspect is complex and I know there is continued work by CCB to find partners that may make this more possible.

The second is that a small portion of our volunteer schedules (worship team and media team) have now moved to a different tool that allowed them to more easily view who was scheduled on their mobile devices and combined with making our service plans more accessible. I was sad when that transition took place but I also understand not one tool can be the best at every area ... but CCB has taken the prize for us in everything else -- and I am confident will continue to build and improve even further what is an amazing tool.

CCB has turned using a database to benefit ministry into something that just seems natural.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: 1. Everything ties together and back to a person, so it's easy to see how a person is engaged with just a few clicks.

2. We've been able to stop using other software programs to accomplish tasks (such as volunteer scheduling, event and room scheduling, sending mail merges, and building forms) because it is all now housed within CCB.

3. There is no program to load onto your computer. Everything is web-based making it easy to access from anywhere.

4. The software is finally becoming more mobile friendly.

5. CCB is user-friendly, and 100% of our staff use it! This is important because the data is only as good as the input from our people.

Cons: There are some limitations to the forms. We'd like to see form logic capabilities. Also, a form can only be matched to one profile so when doing a registration for multiple family members (i.e. camp or basketball leagues), the form must be completed separately for each person.

Truly built with churches and discipleship in mind!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder (CCB) is a power packed data base with the ability to customize and create systems that work best for your individual church. We love that it doesn't have the look or feel of typical database and how user friendly it is. CCB understands the heart of church discipleship is relationships and therefore their product helps to facilitate relationship while maintaining high level data power.

We searched through many Church Management Solutions before landing on CCB and have been very pleased over the last 2 + years. I appreciate that they are always looking for ways to improve and value our input to build the best system.

Cons: There are a couple of reporting features that I wish were a little more robust. As the data guru I still find some frustration with how certain reports are built or why I can't include certain fields or columns when I am building a custom report.

Overall: Ease of use and powerful reporting

CCB helps us track and follow up with our people in a highly effective way.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CCB makes it possible to provide pastoral care at a level not usually possible for a medium sized church. Now, we do far better at connecting with first time guests, fading members, sick members, and people suffering from grief.

Cons: I would appreciate having CCB automatically create a leader group by gathering the names of the leaders of similar subgroups. For example, If I create lifegroups and identify the leaders, I would like for CCB to automatically generate a group called lifegroup leaders.

Overall: Enhanced ability to connect with members who meet various criteria.

Vendor Response

by Church Community Builder on April 12, 2018

Todd, so great to hear how the software is helping you care for your church in such meaningful ways! I'm passing this on. That's exactly why we created the software!

As for a group of leaders, if you are using the Deluxe version of the software, you are able to utilize the Departments feature which allows you to organize your groups into departments and communicate with your leaders in a couple of easy clicks.

Thanks again for the chance to partner with your church!

Have used this software for some six years and plan to continue using it!!!

Oct 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Overall, it is very easy to use. That said, we do NOT use much of its capabilities. We are a small church plant. As the pastor, I use it to communicate with the congregation and our small groups. That is a key to my liking CCB. It is very easy to create a new group, edit those in an existing group and more. We also tract all of our giving through it, making bookkeeping very easy and the end of the year tax reporting extremely easy. Each person can log on and get their own giving statement. They can also track where their giving is at any time.

Cons: For a church our size, this is an expensive package. And there is a lot to learn to truly get the most from the software. Best to have a person who would immerse themselves in it, which we have never had. For a larger church, the options would really be handy. Of course, you need lots of computers all over your facility to make the most of CCB.

We moved from Power Church which not web based so there is no comparison. Great application!

Oct 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The database, functionality is very good, customer service is the best their training videos and help/support material is very good. Our implementation coach was amazing. He prepared us well for our implementation and issues we may have, options we might want to consider. It was and continues to be a great relationship with CCB. I highly recommend them and their products.

Cons: Some of the functionality is based on US business processes. We are a Canadian Church. However CCB is always receptive to feedback and has a list of enhancements where we can put our requests on. Some of our church users don't find the software inuitive to use. They are Apple users. I am from a PC world and I find CCB incredible. The training videos are helpful

Overall: An updated congregational database. An easy way to communicate with our congregation, a framework for small group ministry to thrive, integration with our financial package.

Capterra loader

Excellent software. Professionally managed. Easy to use. Well documented. Well supported.

Mar 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Everything in this software is easy to use. I can create a new report in < 1 minute. Of course, there are many types of reports that are supplied so that I don't always need to create my own reports. Use is intuitive. Software updates are solid, well described prior to the launch, nothing broken afterwards. We employed a coach to get started, and that experience was highly effective. Video's are supplied on training, they are easy to understand, find, re-run and available to all. Process Queues are key to connecting with our guests, and help us keep track of all key activities. They are an important point in differentiating this product from others available. Our support tickets have been worked quickly, efficiently, and never rushed.

Cons: Metrics are tougher to get working as they made us think through our organization differently - and we then made some changes and it took us longer to roll out. Each metric has a graph, and therefore is visual - which makes a big difference in assimilation. We're rolling out more and more of them as time goes by.

Overall: Solid Guest processing. Member tracking, management. Great data mining capabilities.

The Best Thing To Happen To Us In Years

Jun 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of conversion and setup

24/7 individual member access to their own information and to groups that they belong to

On-line registration, check-in, and payments

Simple, easy online forms generation and publication

Supports mass mailings through a fairly robust mail-merge feature

Cons: Some functions within the system are still maturing (e.g. While the forms and mail-merge preparation support limited graphics, they cannot compete with specialized tools such as Constant Contact, etc.)

Overall: We had used Shelby Systems (in-house server based) for almost 15 years. We had a few long term employees who could get information from Shelby. We knew we needed a new, more user-friendly approach that allowed every member to interact with their own data, their group data, and their own giving information. We chose CCB and it has turned out the be the Best Thing That Ever Happened To Us.

Recommendations to other buyers: When you start up, we definitely recommend investing in coaching. It is money well spent.

Great tool, lots of options, once you get the hang of it it is fairly intuitive.

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managing people and their involvement in the church. If you have a good system set up to get people engaged with CCB it is a wonderful tool to connect with the church Body. Communication within groups is fantastic. You can create events, book facilities, communicate to the group, very effective tool.

Cons: I am often frustrated with the way CCB behaves when people or groups have been made inactive. If a group is in active it will still show up on a persons profile as a group they belong to. It's as if the Group retains all the information from the time that the group closed. The only way I've found around this is to remove all participants from groups before making them inactive. A lot of work.

Overall: track involvement, giving, serving, group management, communication, personal information, MASTER church calendar, volunteer schedules... the list goes on and on. It is fantastic.

Capterra loader

Church Community Builder Helps Churches Help People

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: What I like most about Church Community Builder is the level of detail provided as it pertains to database records. If used to its fullest, the user can store a tremendous amount of information about individuals which in turn helps the user support these individuals as members of their church community.

Cons: What do I like least about Church Community Builder? I cannot think of anything that stands out at this time.

Overall: Church Community Builder has improved my church's management of congregational records and information. When handling hundreds of people from first-time guests to volunteers and small groups having a tool that allows the church staff to be informed about and supportive of congregants is of utmost importance. CCB has also helped congregants to "own" their involvement in the life of the church from managing their giving to their volunteer schedules. It's a great tool for church staff and congregation.

We have been overall happy with the product.

Apr 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: They are constantly updating to be relevant in today's market and meet needs. It is a great way to be able to have all the information from check in systems, financial, people management, team organization and scheduling in one place.

Very happy with their updating the app that goes along with the system and keeping it updated and adding new things.

Cons: The ability to talk to someone to help figure out "work arounds". There is only one person on the entire staff that can put in a "ticket" when we have a problem. It is too difficult to explain to someone else what we are having difficulty with and then them translate to get help. By the time we finally get an answer and it has traveled to several people, it is too late and we have used other software or spent hours figuring out a different way. Very frustrating.

Excellent Church Management CRM. Consistent easy to use experience with a lot of functionality.

Dec 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It's a easy to use all in one solution to manage church. Platforms for communicating with congregation, managing events, groups and facilities. Also an excellent tool for follow up with people in the organization. Excellent customer service support with quick response time. Support team is friendly and professional. Continues to improve product to take it to the next level. Actively improving the mobile experience.

Cons: Some of the feature are a "light" version which requires us to continue to use 3rd party solutions for specific applications such as email campaigns and some volunteer scheduling. Mail merge feature is lacking due to the inability to easily customize and embed video. No metrics provided.

Overall: Effective Church Management tool that enables the organization to care for the individuals who walk through our doors.

CCB is powerful, highly functional, and moving quickly towards a beautiful and intuitive design.

Mar 08, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: CCB has an excellent vision for serving real people and helping church leaders encourage and track true engagement of their members. It has everything you need to know as much as you can about where your members are and what they're doing. Features like process queues, forms, and events make sure that leaders can start to truly understand where there people are, how they're moving around the ministry, and what they need.

Cons: The design is old and not mobile optimized. HOWEVER, at the time of this writing, they are about a month away from a COMPLETE, from-the-ground-up resdesign with lots of new user-friendly additions. I am super excited about this, and it will make it a LOT easier to engage other administrative volunteers and team leaders so they can use CCB more effectively.

CCB Rocks!

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many things to like that it's hard to narrow down! Here's just a few:

- Ease of Child Check-in

- API's

- Online Registration/Forms (with payment)

- Online Giving (integration with processors like PushPay!)

- Group Management

- Scheduling

- Room/Event Management

- Continuous Improving/Evolving

Cons: Hard to find a major fault, but would love to see a more robust Room/Event Management System and "If, Then" ability on forms.

Overall: As a growing church, CCB is now an invaluable part moving us forward. CCB allows our church an easy way to view and contact people who attend our church, track donations, provide a safe and secure way to check in children at events (including services), manage our room use, schedule volunteers, allow groups to communicate and share files, and solves the online sign-up and payment issues. So glad we chose CCB!

Church Community Builder is the solution I've been searching for

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: vast integration of one stop shopping for church management needs

Quick access to people via the Lead App.

Ability for leaders to easily manage their own areas

Cons: There is so much involved that it takes a bit of work to understand how to administrate it all

Would love to see people being able to automatically reset their own passwords and not have to wait for some admin to reset it for them.

Doesn't work with Canadian banks for interact transactions leaving only the more expensive credit card option.

Overall: We knew we were taking on a big project when we adopted Church Community Builder as our go to management solution but the intuitive way the system works has made it a relatively stress-free process. We haven't even used all of the various modules and we feel like we are getting our monies worth and more. The support staff have been very quick to get back to us when needed and the tutorial videos are easy to pull up and specific to the task at hand. We are very happy with our choice to go with Church Community Builder.

Our experience with CCB has been amazing from start until now!

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: CCB has helped us as a staff be better pastors for our people. We have used the system to clean up our data and this has helped us be better connected to our congregation and visitors.

Cons: CCB has been so amazing for us as a church. I would love to use the software for other organizations I'm in leadership with. For example, I oversee the county chaplains for our large county and our database is complex. However, we are using spread sheets and Access and it is a disaster. I would love to be able to use CCB for our database. It seems the only way to do this is to create another campus and that just doesn't seem to make sense. Would CCB consider another type of database for organizations that are not churches? That would be wonderful.

I am the Master Administrator for our church, and we have been using the software for 5+ years.

Jan 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything we need it to do: volunteer scheduling, text messaging, online giving integration (with preferred partners), facilities scheduling, kid's check in, as well as tracking attendance, giving, serving and a number of other relevant metrics.

Cons: Would love to see a different way of creating user logins. Currently, an email comes to the Master Administrator and then you have to go into each individual profile and enter their email addresses (which then becomes the person's username). Then you click on a different link in their profile and another button to send an automated email for them to create a password. Maybe some type of automatic username creation with Master Admin approval before emails are sent out would be better?

Comprehensive software with incredible customer service! Sometimes lags behind technology, though.

Jan 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software provides the church with a thorough and very detailed way to manage our church database. From groups to process queues, forms to metric data, and calendars to mail merges, there is very little this software can't do.

Cons: Though the functionality and benefits far outweigh the disadvantages, it is worth noting that sometimes CCB falls behind the technology train. For example, it was only very recently that CCB made their forms mobile-friendly. This was a much-needed feature two years ago. Also, some of their layouts ought to be more customizable. For example, I would love to see a clean, editable layout of their "Groups List" layout, so when people are searching for a group to join, it looks clean, modern, and user-friendly.

Capterra loader

Best Church Management Software Available

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Church Community Builder is certainly the best software for managing congregational information available! I love the app for iPhone, which allows me to take attendance for worship and Bible studies quickly as well as look up congregant phone numbers/emails/addresses quickly and on the run. I also like the ability of congregants to interact with one another through groups and email within the site & the security in place to maintain confidentiality as needed.

Cons: For reporting purposes, I need to know certain things about attendees and creating reports can sometimes be more difficult for those who are not very computer-savvy.

Overall: We were in need of a current directory (printed) and decided to turn to Church Community Builder for an online directory as well as finance manager and attendance tracker. This offers users the ability to look up and/or change information in their own profiles as well as look up other congregants' information to contact them in real-time, instead of waiting for a printed directory to come out once every 3-5 years. So much changes in so little time nowadays, that this is so much more practical for our fast-paced society.

Powerful software with powerful support

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Church Community Builder is a full-featured church management software solution. It's highly customizable to what my church needs. I've used the software at two different church over the years and it worked well in both contexts. It has scaled nicely for the smaller church and the larger church and the multi-site church.

Cons: The Metrics dashboard has the most room for growth. The potential is there, but the look and feel is clunky.

Overall: I've used Church Community Builder to help various teams see who and how people are connected or involved within the church. It helps identify people who may be falling through the cracks. It removes the need for manipulating spreadsheets, prioritizing sticky notes and searching through old emails to do church management tasks.

By far the most comprehensive CMS that we could find.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Really easy to use software. CCB releases regular updates and they are constantly working on new features, to help us get the most out of the software. CCB also boasts an app now! CCB has great customer service, with a fast turn around time. The staff are invested in finding a solution for your issue. They have a great training system and how-to's when you need them, including videos and tutorials.

Cons: We're a small church on the West Coast of South Africa and we find the software extremely expensive with the exchange rate. Also, it would have been nice to be able to schedule training sessions on the software, especially in the beginning, in our immediate environment. Like a show and tell...

CCB has made interaction with our church family so much easier and more consistent.

Apr 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love the ability to track assimilation and interaction with everyone at all of our campuses. We are able to keep our information accurate for all campuses to view and make changes to. CCB has allowed us to connect with our church family that much easier.

Cons: If I could make a few areas more robust I would build out the scheduling and weekend planning to interact more like Planning Center so that we did not feel the need to use two different software programs. The form functionality is great but conditional rules within forms would be awesome! I would also love to see more mass editing/deleting features in areas like forms, process queues, files and mail merges for the master administrator.

Have found CCB to be helpful, organized and valuable to our ministries!

Mar 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love that they are actively striving to make the software better. In the 5 years we've been using CCB, multiple areas and features have been added/improved. It is exciting to see the changes that are made -- all to help users manage ministry with greater ease, more power, and increased capabilities.

And a tie with that would be support!! I love all the articles and videos that help you do what needs to be done! Those things make the software more understandable and easy to access.

Cons: There isn't much I don't like. There are some areas/features that we've been slow in adopting/using -- but that is more about what fits us rather than software failures or weaknesses.

Managing church membership and activities in one place

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how it is one stop shopping for managing the guests, members, and friends who are apart of our communities within the church.

Cons: That we cannot remotely check in the children and print arm bracelets in order to keep this process moving along faster than manual check in. We are trying to move into a macro, automated driven world and there are still manual steps in CCB that we have to take.

Overall: It is great for managing the involvement of members, the groups their involved in, and reviewing giving, and incoming traffic to the church.

Vendor Response

by Church Community Builder on March 28, 2018

Thanks so much for the review! Our goal has been to be everything churches need to know, grow, and keep your people. Thanks as well for the feedback on your check-in process. We've gotten mixed reviews from our churches as to whether or not remote check-in would help or hinder the security of their children's departments, but we're constantly evaluating that feature against other improvements. Thanks so much for letting us partner with you guys!

CCB is a great tool for our ministry!

Apr 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The professionals at CCB have created an innovative, multi-faceted product! They have actually listened to their clients and have tried to develop a one-stop-shop integrative system to meet a multitude of church needs. They continually update the system, and the customer service is exceptional. I have heard recent positive comments about the Lead App.

Cons: There are some parts of it that aren't totally intuitive, especially for someone who doesn't use it every day. Because it is so diverse, they can't address every item on our staff wish list, but our requests are sent to their design team for consideration.

Overall: CCB has helped us do a much better job of caring for our congregation, not just storing data.

Church Community Builder provides us with an all-in-one database that allows us to stay connected!

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we have the ability to keep notes about individuals within our organization along with all involvement they have all in one place. This helps us to remember who's who and allows us to build better relationships as we grow. I greatly appreciate the fact that CCB listens to feedback from churches and using that info to constantly update and make improvements as the needs of the "church world" change.

Cons: There are some features that I wish were a little more customizable, but for the most part, we are able to find workarounds for those features that aren't necessarily perfect for our church.

Overall: The ability to keep all details regarding our congregation in one easy to access location.

Easy to use but limited

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software has several features that are easy to use. It has a modern feel and is not complicated to users. You do not have to know much about a database to use and is very open and easy for members to access. Completely web based so you can access from anywhere. Open API access.

Cons: We are a megachurch and sometimes it feels like this software is designed more for the 250-500 member churches. Features are limited to what they have and are not as customizable as some other management systems.

Overall: We have used CCB for about 4 years and are still with them but please know you are going to want something one day that you cannot get due to limitations. If you can live with that and we have this is a pretty good system.

CCB has been great for our church and we enjoy the use of it very much!

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great for communication in your church as well as communication as a staff. We enjoy that it makes the process of following up with people easier and is a wonderful tool for any assimilation team. It has very many other features which we enjoy, specifically the texting ability, the app, forms, as well as many other things about it.

Cons: The limited ability to search for groups of people or their information. It is easy to search for a phone number of a person but it becomes more difficult to find out more complex information i.e. couples that are married, under 35, and have kids or a list of those 55 years in age who have children over 18.