Church Community Builder

Church Community Builder

4.5 / 5 196 reviews

Who Uses This Software?

Church leaders. Whether you are on staff or a volunteer, we provide tools to make you more effective. Church plant or a megachurch, our all-in-one software helps you reach your ministry goals.


Average Ratings

196 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Church Community Builder
  • www.churchcommunitybuilder.com
  • Founded 1999
  • United States

About Church Community Builder

Church Community Builder is a cloud-based church management software designed to empower leaders to be more effective and grow disciples. Our user-friendly church software helps you create effective, organized systems and processes that you can access from anywhere. Features include check-in, contribution management and online giving, forms, volunteer management, guest followup, metrics dashboards, mobile apps, and much more. We also provide software implementation coaching to help you succeed.


Church Community Builder Features

  • Attendance Tracking
  • Built-In Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Outreach
  • Member Portal
  • Multi-Site Management
  • Online Calendar
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Worship Planning

Church Community Builder Reviews Recently Reviewed!


Ever improving

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Church community builder is continually improving efforts making church data management simple. Love layout and all features

Cons: I would love to be able to complete or register multiple people at one time and have an electronic signature feature for forms

We have been overall happy with the product.

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: They are constantly updating to be relevant in today's market and meet needs. It is a great way to be able to have all the information from check in systems, financial, people management, team organization and scheduling in one place.
Very happy with their updating the app that goes along with the system and keeping it updated and adding new things.

Cons: The ability to talk to someone to help figure out "work arounds". There is only one person on the entire staff that can put in a "ticket" when we have a problem. It is too difficult to explain to someone else what we are having difficulty with and then them translate to get help. By the time we finally get an answer and it has traveled to several people, it is too late and we have used other software or spent hours figuring out a different way. Very frustrating.

A great software for our church to use!

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a staff, we love that we can use this software for every ministry. It is the Swiss Army Knife tool for our church! The Group function is our favorite by far.

Cons: There is a learning curve to understanding this software and it has taken a while for our congregation to get use to it.

Overall: All church communication and administration under one roof.

Capterra-loader

CCB helps your church make sure nobody falls through the cracks!

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: CCB has a variety of features that allow you to create systems that serve your church. The group features, along with process queues, calendars, forms, and individual profiles help you keep track of the details so you and your staff team can keep track of and keep up with your people. For children's ministry, we use the check-in feature every Sunday, which volunteers operate with ease! The customer service is also something worth talking about... they're AWESOME at answering your questions, helping you troubleshoot, and keeping you informed with what's coming and what they're working on!

Cons: I know it's something they're working on, but the scheduling aspect of the software isn't usable for scheduling children's ministry volunteers at our church. However, they have come a long way in creating an app for group leaders and ministry leaders, which I think is an important step towards creating an app for volunteers to use to respond to schedule requests, etc. It's not there yet, but I would bet that within a few years they have this figured out and nailed down.

I have used CCB for the past year and it has been easy to navigate the database and conduct updates.

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to create groups and perform room reservations. I also like having the ability to lookup any member of the church for vital information for leadership.

Cons: Sometimes I try to run rosters & they do not pull/retrieve the appropriate data requested per the fields that are selected.

CCB is a great resource to organize and track our church involvement and communication.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What I really like most about this software is the Christ-centered focus/purpose of the company. My second favorite thing is the ability to communicate so easily with members in the database. Awesome.

Cons: There's probably a tutorial about this, but I'm not fond of the "report" that might be used for a church "directory." I don't know how to personalize it once it's created.

I use this website to keep track of student information

Apr 16, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like that I can group different people in groups and that it is easy to send mass emails and update contact information.

Cons: I don't like some of the glitches that the site has when I am trying to look up an indivduals infomation.

Comprehensive, accessible, and regularly enhanced

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CCB has a clean design with straightforward access to the functions that we use most often in the church office, along with very useful resources for the regular members of the congregation.

Cons: It's something of a challenge to think of what I like least, as it all works pretty well. The most obvious "con" is that CCB's built-in HTML messaging features are rather limited, requiring us to keep using Constant Contact and other mailing list systems.

Overall ...excellent! It does everything our staff wants to do and more.

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good and consistent improvements. It is fast and responsive.
The email and phone support is very good with very knowledgeable support staff.

Cons: Sometimes the support documents are dated. For instance, when directing me to older version of Firefox (needed for checkin feature) it misdirected and found that more recent versions were compatible.

By far the most comprehensive CMS that we could find.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Really easy to use software. CCB releases regular updates and they are constantly working on new features, to help us get the most out of the software. CCB also boasts an app now! CCB has great customer service, with a fast turn around time. The staff are invested in finding a solution for your issue. They have a great training system and how-to's when you need them, including videos and tutorials.

Cons: We're a small church on the West Coast of South Africa and we find the software extremely expensive with the exchange rate. Also, it would have been nice to be able to schedule training sessions on the software, especially in the beginning, in our immediate environment. Like a show and tell...

Our church is beginning its third year With CCB. It has been a great organizational tool.

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: CCB has given our church a lot of things to like! These are some of the things that we enjoy most about CCB:
- metrics
- Communication
- value
- customer Support
- Constant updates and improvements

Cons: There really isn't much to be disappointed with when it comes to CCB and what it provides. Probably the most disappointing about CCB is that they offer limited two way integration with merchant providers.

For me personally it is the ultimate church management tool Regular system updates are most helpful

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite is the mix of features, specifically the process queues and forms, with the capability of automations.

Cons: Reports. The attendance and events reports are challenging to pull information that makes our tech team happy.

Overall: Order and Communication and Team Unity

From sales to set up to training, we have had very few issues.

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It allows the congregation to access to their information for updating, freeing up office staff from being the sole option for database integrity.

Cons: Unless people are in a group, there is not a really easy way to "pick and choose" who you may want to send an email message to.

Overall: Congregants can update their own information and access information on others.

We love CCB they have been a huge asset for us!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love how easy it is to use. It helps us communicate with and schedule our teams. Also a great way to communicate with the church as a whole. Such a great tool!

Cons: To be honest there is not anything that I don't like about CCB, it has been a great tool for us. I have not heard anyone on our team complain about it at all.

It has been an excellent experience moving our church management system to CCB.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I will start with the people. We have had a great experience with the CCB team - our coach who helped us with our rollout over many months, the database team who helped with the migration of data, and the customer support team have all been fantastic.

The software itself is very robust with all the features we expected and needed. Our transition to CCB went very smoothly because of the easy-to-use functionality, excellent help videos and documentation, and a great team to help us when we get stuck. I also appreciate that new features are rolled out regularly - this is not a stagnant set of features. They seek feedback from churches to make the software more useful, give us beta releases to test and provide feedback, and then we see the features released in the baseline quickly afterwards. They invest in the future and we are seeing a new look/feel and mobile-friendly approach rolling out.

As an example of ease-of use, our children/youth check-in was running well with another application but we wanted our full attendance in CCB. This could have been a difficult sell to our NextGen team, but the features and ease-of-use made it a very straightforward transition.

As a point of reference, we are a church of approximately 4,000 attendance each weekend.

Cons: A few things that are already on their list to improve:
- full mobile features - already rolling these out
- Improved/Full giving capabilities (app, text-to-give, web, kiosk) so that we don't need a separate vendor/app for this.
- Improved reporting - CCB offers lots of canned reports and the ability to build very good custom report but the custom reports are mostly focused around people interactions.

CCB has helped organize every aspect of our church into one centralized location.

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We definitely love CCB's comprehensive capabilities for all things church related. We also appreciate the company's continual progress forward to make the user experience better.

Cons: Our people sometimes find the platform to be a little overwhelming. We have a hard time getting everyone to use CCB.

CCB is a system that my church already had in place when I joined the staff here. I use CCB daily!

Apr 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how all contact, information, emails, and so much more can be done through this system. We run all of our volunteer teams through CCB when it comes to scheduling, messaging, and attendance.

Cons: It has been challenging getting our volunteers trained on CCB. But for those who now are familiar with the system, absolutely love it.

CCB has been great for our church and we enjoy the use of it very much!

Apr 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great for communication in your church as well as communication as a staff. We enjoy that it makes the process of following up with people easier and is a wonderful tool for any assimilation team. It has very many other features which we enjoy, specifically the texting ability, the app, forms, as well as many other things about it.

Cons: The limited ability to search for groups of people or their information. It is easy to search for a phone number of a person but it becomes more difficult to find out more complex information i.e. couples that are married, under 35, and have kids or a list of those 55 years in age who have children over 18.

CCB helps us track and follow up with our people in a highly effective way.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CCB makes it possible to provide pastoral care at a level not usually possible for a medium sized church. Now, we do far better at connecting with first time guests, fading members, sick members, and people suffering from grief.

Cons: I would appreciate having CCB automatically create a leader group by gathering the names of the leaders of similar subgroups. For example, If I create lifegroups and identify the leaders, I would like for CCB to automatically generate a group called lifegroup leaders.

Overall: Enhanced ability to connect with members who meet various criteria.

Vendor Response

by Church Community Builder on April 12, 2018

Todd, so great to hear how the software is helping you care for your church in such meaningful ways! I'm passing this on. That's exactly why we created the software! As for a group of leaders, if you are using the Deluxe version of the software, you are able to utilize the Departments feature which allows you to organize your groups into departments and communicate with your leaders in a couple of easy clicks. Thanks again for the chance to partner with your church!

great for churches

Apr 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It can do just about everything, from scheduling, to finances, directory reports, small groups and more. The thing we really love is the ability to keep up with the number of small groups on a regular basis

Cons: There is a bit of a learning curve due to the vast array of functions. This isn't something that is super easy or intuitive for volunteers without a bit of coaching.

Vendor Response

by Church Community Builder on April 12, 2018

Hey Louis, Great to hear you've been able to utilize the functionality for group management. We believe that small groups and lay-led ministries are at the heart of an effective church. I hope you've been able to check out our new Lead App. It can make group management much easier for your leaders by putting the power of Church Community Builder in the palm of your hand. Thanks so much for the helpful review.

Capterra-loader

CCB has the potential to do just about anything you can imagine in the church ministry realm.

Apr 06, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We've been using CCB for a few years and we love all the features that it offers. From checking in, to Forms, to Scheduling, to Group managements, to Finances and Reports, CCB can do it all.

Cons: As some other have noted, it can be a bit overwhelming to get started. However the new Lead app has allowed more of our people to take advantage of some of CCB's most basic features.

CCB has made interaction with our church family so much easier and more consistent.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the ability to track assimilation and interaction with everyone at all of our campuses. We are able to keep our information accurate for all campuses to view and make changes to. CCB has allowed us to connect with our church family that much easier.

Cons: If I could make a few areas more robust I would build out the scheduling and weekend planning to interact more like Planning Center so that we did not feel the need to use two different software programs. The form functionality is great but conditional rules within forms would be awesome! I would also love to see more mass editing/deleting features in areas like forms, process queues, files and mail merges for the master administrator.

Church Community Builder is powerful, but often difficult at the user level

Apr 04, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: There isn't much that Church Community Builder can't do as far as church management goes. It's extremely feature rich and versatile.

Cons: Church Community Builder is difficult to learn from an administrative, staff level, but it has proven to be basically impossible for the average user in our church to navigate. Most of our people don't interact with it because it's not intuitive.

loved

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that communication tools that it has within the software. That you are able to send reminders, and emails out right from the program not using a third or fourth software program!

Cons: A huge learning curve, a lot to learn and a huge intergrading process. I know that it is needed with all the features, but it would be nice if there was an easier way to learn it all.

Our eyes are opened possibilities we never knew existed!

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We replaced an aging church database, hosted on an internal server, with Church Community Builder. Having our data in the cloud has brought so much more reliability! In addition, what had been a simple tool for staff now became a multi-dimensional interactive platform not only for us as staff to keep track of vital information, but for our attenders to interact with us, with their groups, and to be able to manage their own information, print their own giving records, etc. Church Community Builder was a quantum leap up from what we had, and we are still discovering ways to streamline and use it more effectively and fully. The support is VERY good. If you go with Church Community Builder YOU WILL NOT REGRET IT. Also, BUY THE COACHING for implementation. If you don't, you will be missing out on so much in the software. If you're like us, you will go at the project with the mindset of the software you had before, and you may miss out on a whole different way to think about things that will revolutionize your experience.

Cons: The hardest thing about the software is not the software itself, but our own people. Getting our staff and others to fully utilize the software and break their old habits/inefficient ways of doing things manually has been the biggest challenge.

Church Community Builder is a great product that integrates many of your interactions in the church.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Church Community Builder is easy to use, always expanding in its capabilities, cost-effective, and far reaching in the ways in which you can improve internal and external efficiencies and communication for the church.

Cons: The help desk is very helpful at CCB. There are a few occasions it may cost extra to get the support you need.

My overall experience with this software has been great!

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how they keep up with technology and update the software as often as needed. The software is definitely extensive and great for any church size.

Cons: The software is not the easiest to use. It takes some time to learn, especially because there is so much it can do. It is also pretty pricey.

CCB is a great tool for our ministry!

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The professionals at CCB have created an innovative, multi-faceted product! They have actually listened to their clients and have tried to develop a one-stop-shop integrative system to meet a multitude of church needs. They continually update the system, and the customer service is exceptional. I have heard recent positive comments about the Lead App.

Cons: There are some parts of it that aren't totally intuitive, especially for someone who doesn't use it every day. Because it is so diverse, they can't address every item on our staff wish list, but our requests are sent to their design team for consideration.

Overall: CCB has helped us do a much better job of caring for our congregation, not just storing data.

Groups that I organize and lead are set up in this system as a means of communication and schedules

Apr 03, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the ability to have several groups with all participates information in one area. It is easy to work on several different schedules in one area and communicate with large amounts of people through a simple mail merge.

Cons: The scheduling is not user friendly and very time consuming. There is no quick way to copy old schedules and duplicate them. They have to be re-entered every week.

We love many of the improvements CCB has been making!

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the process queues feature. I love the ease of finding members. I love the group interaction capabilities.

Cons: I think easily digestible training videos would help members overcome the fears of using CCB. Some of our older adult members get overwhelmed with all of the features.

It's a great product

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is user friendly and I really appreciate the tutorial videos. It's also easy to create and edit groups.

Cons: There is not a number I can call for support. I can only submit a "ticket" and wait. Also, when I was using the "Lead App" I typed in our name and our church didn't come up in the search of churches in the area that use CCB.

Overall: It makes sending our weekly email blasts easy and I love creating registration forms for upcoming events.

Capterra-loader

Could Be Better

Apr 02, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: They have great support, but honestly it's a pretty average system compared to some of the other choices available to churches.

Cons: Does not easily integrate into your existing website. For example it's difficult to include the giving box, or really any of the features. For the price they charge you would think they would be further along in this area but they aren't.

Overall: Records management

We have used CCB for almost 10 years and have been very happy with our experience.

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We appreciate how responsive the team has been to our feedback. We get excellent response time on all tickets submitted, friendly, competent service and have also felt heard anytime we have asked for other features. One of their reps actually proactively reached out to us recently to meet with us and understand our needs better, which they were doing with a number of their customers.

This is, of course, in addition to the reliable functionality of the features we use daily in our organization. We use many of the modules and continue to develop more usage within our staff and congregation as I am able to help more of our users become more comfortable with the features. We rely on this tool daily and it allows us to connect to more people in our congregation and community than any other tool we have used or reviewed.

Cons: There are at times things we wish were more intuitive, such as the user interface for adding events with rooms and resources. We understand the challenge with providing so much complexity and functionality so we are not unhappy with the product. It just means we let only our power users use those areas and do our best to keep them well-trained. We love that we have a voice in shaping the future of the interface and feel CCB is always interested in staying relevant in the market for these types of tools.

Easy to use and serves all our church data needs.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is so user friendly and easy to learn. It aids all of our church staff and our congregation with communication, record keeping and access to church data quickly.

Cons: There isn't really anything I could mention that is negative about this product. We reviewed several church software before choosing CCB. We have had it for about 5 years and haven't looked back. No regrets.

Great Cloud Based Database (plus more!) software for Churches

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We like the groups feature and how easy it is to message group members, keep their information up to date, the opportunity for group members to connect with each other, love the forms and automation that are available in the software. We love the giving feature and ease of use for our church to set up automatic giving and pledges. The software is great for ministry leaders whether volunteer or paid. Fast customer service when needed. We love the support of launching our church into using it. We paid for the coaching which we would recommend to EVERYONE in order to utilize it successfully. our coach, rocked.The process queue feature is so helpful in keeping track of where people are in a certain process or system of events. Great use for all of it. Loving the app that is being created and constantly updated. There were two other "software companies" we were looking into... but they were either not cost effective for what they offered or their features were hard to understand and operate. We even talked with many other churches using these companies and heard of struggles. Glad we chose CCB.

Cons: The development of the mobile app is recent over the last 12 to 18 months. We wished it would have been sooner, but they are really doing a good job on improving that and adding features to it constantly. The scheduling feature, which would be the most used, but is the later part of mobil development. CCB is releasing and has realeased it with improvements already. Overall though, CCB is a company for churches and listen to their customers in what they need.

Our experience with CCB has been amazing from start until now!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CCB has helped us as a staff be better pastors for our people. We have used the system to clean up our data and this has helped us be better connected to our congregation and visitors.

Cons: CCB has been so amazing for us as a church. I would love to use the software for other organizations I'm in leadership with. For example, I oversee the county chaplains for our large county and our database is complex. However, we are using spread sheets and Access and it is a disaster. I would love to be able to use CCB for our database. It seems the only way to do this is to create another campus and that just doesn't seem to make sense. Would CCB consider another type of database for organizations that are not churches? That would be wonderful.

A necessary tool

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: As a web based system, everyone can access if everywhere, which makes it very convenient and increases usage. CCB is continually upgrading the software, so we see improvements over time. Its search capabilities are very easy to use. It has all the business function we need for tracking donations.

Cons: The scheduling function does not allow emailing multiple people to request a sub. It's also a little awkward for people to volunteer for an assignment. We use a different system for scheduling, but would prefer to have everything in one system.

We have enjoyed using CCB over the last couple of years. It helps equip our leaders.

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Metrics - love this feature. It makes it easy to monitor different things at a glance. Love that CCB incorporates check-in and giving. Love the Lead App.

Cons: I struggle with reports but have not asked for help at this point. Wish new folks from check-in could automatically be added to a process queue.

Have found CCB to be helpful, organized and valuable to our ministries!

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that they are actively striving to make the software better. In the 5 years we've been using CCB, multiple areas and features have been added/improved. It is exciting to see the changes that are made -- all to help users manage ministry with greater ease, more power, and increased capabilities.

And a tie with that would be support!! I love all the articles and videos that help you do what needs to be done! Those things make the software more understandable and easy to access.

Cons: There isn't much I don't like. There are some areas/features that we've been slow in adopting/using -- but that is more about what fits us rather than software failures or weaknesses.

Capterra-loader

Excellent software. Professionally managed. Easy to use. Well documented. Well supported.

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything in this software is easy to use. I can create a new report in < 1 minute. Of course, there are many types of reports that are supplied so that I don't always need to create my own reports. Use is intuitive. Software updates are solid, well described prior to the launch, nothing broken afterwards. We employed a coach to get started, and that experience was highly effective. Video's are supplied on training, they are easy to understand, find, re-run and available to all. Process Queues are key to connecting with our guests, and help us keep track of all key activities. They are an important point in differentiating this product from others available. Our support tickets have been worked quickly, efficiently, and never rushed.

Cons: Metrics are tougher to get working as they made us think through our organization differently - and we then made some changes and it took us longer to roll out. Each metric has a graph, and therefore is visual - which makes a big difference in assimilation. We're rolling out more and more of them as time goes by.

Overall: Solid Guest processing. Member tracking, management. Great data mining capabilities.

CCB is so much better than what we were using before.

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most about CCB is that it is web based and I can access it from anywhere. Even my phone.
The great customer service when I have an issue is also a plus!

Cons: There are two things I like least about CCB and one of them is not really a CCB problem but a people problem. Many of our members do not log in and use CCB for all it can be used for. The second would be that you can only enter one email address per person. Many people have multiple email address and would like both used.

CCB has made some great improvements to their software over the last few years.

Mar 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is excellent. The channel of communication regarding software updates, software ideas, and beta testing between CCB and its clients is superb.

Cons: The thing we like least about the software is how difficult it can be to report on the data within the database.

Overall: It helps us greatly in doing our ministry. Without CCB it would be impossible for us to track the health of our church members.

CCB cares about how WE use their system, and they work to make it happen every day!

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have been using CCB for around 10 years (I think...I've kind of lost count!). As a part of the Beta Team, I LOVE the fact that I have the ability to influence how the software works and what features are most important to us as a church. CCB does a STELLAR job with customer service and seeking to build a useful product for churches. They listen to what we use and how we need it to work, and then they work to make that happen. Their commitment to mobile use over the last year or so has been great. They are trying to make sure they do it RIGHT instead of just putting an app out that doesn't really help. It feels like I'm actually a part of the team, and that relationship is a big part of what is attractive about CCB.

Cons: The important part of using CCB is having a vision of how to setup the structure. Without taking the time to think that through, it can be harder to use and seem clunky. But once you understand how to make it work for you, it is an incredibly powerful tool!

CCB is a great tool to have.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I like that I can create different groups, manage them all by sending out a mass email, needs list, text message for quick need to know information right then and there and that I especially can access everything on my phone through their app.

Cons: I don't have much to say with what I least like about CCB except the fact that you cannot schedule anything from the app, it has to first be done online.

Vendor Response

by Church Community Builder on March 28, 2018

Lesha, Thanks so much for the review! We love the feedback. Glad to hear that you're enjoying the group management tools as well as the Lead App. Great news about running schedules in the App - we just released some new functionality to our Beta users and they're coming soon to everyone! Thanks again.

Managing church membership and activities in one place

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how it is one stop shopping for managing the guests, members, and friends who are apart of our communities within the church.

Cons: That we cannot remotely check in the children and print arm bracelets in order to keep this process moving along faster than manual check in. We are trying to move into a macro, automated driven world and there are still manual steps in CCB that we have to take.

Overall: It is great for managing the involvement of members, the groups their involved in, and reviewing giving, and incoming traffic to the church.

Vendor Response

by Church Community Builder on March 28, 2018

Thanks so much for the review! Our goal has been to be everything churches need to know, grow, and keep your people. Thanks as well for the feedback on your check-in process. We've gotten mixed reviews from our churches as to whether or not remote check-in would help or hinder the security of their children's departments, but we're constantly evaluating that feature against other improvements. Thanks so much for letting us partner with you guys!

Capterra-loader

Overall I like CCB! Fairly easy to use with some powerful features

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's relatively simple and has some fairly powerful "workflow" type tools. I liked the iPad check-in system and being able to run quick reports.

Cons: It takes some time to learn the navigation and features, but this is common with any software. I look forward to seeing them integrate with more tools!

Overall: Overall I really like CCB it stacks up nicely to some of the other top software in this space.

Vendor Response

by Church Community Builder on March 28, 2018

Awesome to hear check-in is working good for you. Hope you're able to make good use of Process Queues as well. They're one of the most important features for taking care of those new check-in families! Thanks for the feedback on usability as well. We've got a great group of test users that are constantly helping us make improvements.

Capterra-loader

I use this as part of my church's children's Sunday School

Mar 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: +Individualized to suit your church's needs
+After sign-up (which is difficult), easy to communicate with others i.e. request a substitute if you are volunteering/serving but have a conflict
+Easy to share files i.e. lesson plans/PDFs
+Web browser interface is convenient

Cons: +Initial sign-up was difficult and required pastors to hold a separate meeting in order train church on the sign-up process

Vendor Response

by Church Community Builder on March 23, 2018

Justin, Thanks so much for the review! We appreciate all the feedback we can get. We're really glad to hear that the software has been helpful to you in your church's Sunday School Department. Thanks for your feedback on the sign-up process as well. We know how much time it can take for a church to transition to a new Church Management System and so we work hard to make sure our product is a good fit for our prospective church partners. A bad fit can sometimes mean months of wasted effort and lost ministry opportunities. But we definitely don't want to make it too difficult either so I'll be passing this along. Thanks again for the feedback and we look forward to being a long-term ministry partner with you guys.

Great Program. easy to use

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: we have the ability to track attendance, giving, and groups each member is in.
We also have the ability to send out email blasts to the entire congregation for a newsletter, but also to notify of special events.

Good Tracking Program for Church Plant

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used this software as a church plant and found it very helpful for tracking membership, visitors, contributions, and assimilation. Was difficult to use in beginning but training was helpful.

Great tracking process for ministers

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is a great tool for ministers to use to track membership, giving, attendance, and assimilation in a faith community. We used this as we planted a church because the church plant organization gave us 2 years free. It was a powerful method to stay connected as we grew.

Cons: There were difficulties learning to use the program and adding others to use this. It was difficult to train people and tends to take someone who thinks with that side of their brain--but once done it is helpful.

Robust Platform

Mar 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Our church has been on CCB for quite a while, and I am not sure if we are fully utilizing all that it is capable of. It has been a great end user experience though!

Pros: CCB has some great features and as a user I feel like I am able to stay in the loop on groups I am in, events I have volunteered to help with, and can fill out forms with detailed questions and submit them back to the church.

Cons: Although keeping track of groups (like major volunteer groups) seems somewhat straightforward, I don't see how keeping track of who is in what smallgroup/lifegroup could be done. Additionally, our church has a hierarchy of leadership to help streamline things, and I don't see how CCB helps us solve this problem.

Fantastic church management software, especially for a multisite context

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Where to begin - user interface is so intuitive, seemingly endless ability to customize features, and - more than anything - amazing responsiveness of both customer support and product development to concerns and feature requests. I have truly been amazed by how often CCB churns out new features. It seems within a month or two of us thinking (and occasionally, but not always, mentioning to them), "Gee, I wish I could do THIS in CCB", they will release an update that adds the exact feature we had hoped for. It's very obvious that they are eager to receive feedback from customers, appreciative of the feedback, and then they get to work making their software even more robust to serve the needs of churches of all sizes and structures. We used another big-name church database software before, and CCB has been vastly superior - especially in managing the unique needs of a multisite church. Also, the mobile app that they recently launched is so user-friendly, and they are constantly adding new features and functionality. Kudos to CCB! They truly feel like they are ministering to the church so we can minister better to our congregations and communities, not just trying to make money off churches.

Cons: There was a bit of a learning curve when on initial setup. It felt a little too wide open to me, until we figured out how best to set things up for our church and got our feet wet a bit. Once I learned more about the way CCB *thinks*, it became very intuitive to expand my use and skills in the program.

Overall: Better management of our church database and processes, with a constantly developing partnership where this company responds to the real needs of its customers.

CCB is powerful, highly functional, and moving quickly towards a beautiful and intuitive design.

Mar 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: CCB has an excellent vision for serving real people and helping church leaders encourage and track true engagement of their members. It has everything you need to know as much as you can about where your members are and what they're doing. Features like process queues, forms, and events make sure that leaders can start to truly understand where there people are, how they're moving around the ministry, and what they need.

Cons: The design is old and not mobile optimized. HOWEVER, at the time of this writing, they are about a month away from a COMPLETE, from-the-ground-up resdesign with lots of new user-friendly additions. I am super excited about this, and it will make it a LOT easier to engage other administrative volunteers and team leaders so they can use CCB more effectively.

Love this software

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily search for people or groups, and can make forms for anything! Customer service was awesome and always looking to improve the software

Cons: that once a group is closed, you can't search for it. if you were a leader of that group you should be able to search!

Expensive, hard for some to use, but has lots of features

Mar 07, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: CCB has a lot of features...it's worked great for us as a church database, to use for financial giving records and forms.

Cons: It's super expensive.

Church Community Builder helps us care for our people by keeping accurate information.

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how many functions and features it has. We can create forms for people to fill out, get people in groups, run reports, check attendance, and even receive payment all in CCB. And it integrates well with our app and other software we use.

Cons: The software is a little tricky to get used to. There are so many different features, options and things you can do that it can be overwhelming, especially for volunteers. Also, some of the drop-down selections in running reports and process ques aren't intuitive.

Great platform, but not as user friendly as I'd like

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The features that CCB offers is fantastic! They have a robust offering that meets our needs for follow-up, gift management, directory, and metrics.

Cons: While I am rather tech savvy and find it to be fairly intuitive, our attendees and users have less than favorable feedback in this regard. For the tech savvy, it is great. If you are challenged by tech, you will likely have difficulty using CCB.

Capterra-loader

Extensive database with a lot a features

Feb 22, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The extent of its features, various integrations, database for all our people, forms, tracking of groups

Cons: Ease of use (it can be very difficult at times and the interface is mildly confusing), some functionality is limited with features and integrations.

I love this to keep attendance track of home groups, it's a great tool for data base and follow up.

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Their app is the best, it helps to take care of the member of the church well. I specially like that each leader can add people to their list and have personalized care of each person.

Cons: Haven't figured out how to create a report of the people who haven't attended for a few weeks to the group.

I've used CCB for 3 years

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: CCB is a data nerd's dream when it comes to customer/congregant data. Your data, of course, has to be good, but the search and reporting functions of this software are amazing.

Cons: Therese no killer end-user app. CCB is so complex that it doesn't translate the best to an end-user. There has to be some level of training usually. There's also no really good smartphone app.

Capterra-loader

Great product - does what it says.

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It pulls all your information from multiple departments together into one unified place. It encompasses almost every aspect of the administration of church functions.

Cons: There are a few features that I wish it had - the ability to text volunteers who are scheduled on a specific day, mobile check in (the ability for parents to use their phones to check their kids into a class), and a few others.

Overall: everything is compiled in one place.

CCB was easy to use, and a good price, but it was a little too simple for me.

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I enjoyed the feature of creating mass contact groups, and being able to send out information in a short amount of time. It an easy system to find the contact info for someone.

Cons: The layout was confusing. I usually tried several times to find the group that I was looking for. I wish I could customize the categories .

Overall: Creating groups of people to send mass emails or texts.

Good, but not without issues

Feb 08, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I LOVE that we have one system for engaging everyone at the church, checking in kids, managing finances, etc. it really is robust and works well for us.

Cons: It can be confusing the more you dive into the back end as an Admin. Many times I have to ask another staff member how to accomplish a task that seems like it should be simple and they shrug their shoulders, so we have to send a help request in to the CCB team. It¿s isnt bad, but it¿s not all that intuitive to use at times.

A great overall product that is absolutely necessary for our church.

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder has a bunch of great features that I could list out 1 by 1, but if I had to pick what I like most about the software, it's their commitment to updates. The release a new update every 8 weeks. Sometimes the updates are bug fixes, which you expect a software company to release, but often they are new features. It's this persistence in bettering their product, that has given me the most confidence in the company. I know they are working on the features that their customers want.

Cons: The things that I like least about the software is the lack of support for custom branding and reporting.

Our church has worked hard on branding and Church Community Builder (CCB) doesn't support it much. The CCB portal is plain grey in color. You can choose custom color themes, but they are preset color themes, not user-defined. Also, they have a feature that allows you to send mass emails out and at the bottom of the email there is the CCB name and logo. It can be confusing to people that don't know what CCB is. They see an email, then see it's coming from CCB.

As far as the reporting goes, it's pretty much been the same for several years. You can create custom reports that allow you to search on very specific criteria, which is great. The downside is, you can't always display the results of that criteria in the viewable report. You'll be able to see which people met the criteria, but not be able to see the actual data point. Most of their reports allow you do see the criteria, but a few important ones you can't (most notably the process queues and individual notes). CCB does have some built-in system reports that allow you to view some of the data you can't view in the custom reports, but you can't edit those reports to allow you to add other data points.

Overall: In my opinion, Church Community Builder is the best church management software out there. It allows you to be able to track all of data points you need, has a great event management system, a great volunteer scheduling system, a build in business intelligence system (called Metrics), and a unique system for managing manual processes. It does everything that you'd expect and more.

CCB is wonderful! We use it at our church and I am currently the administrator.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like is how user friendly it is. It is easy to add new people, new group and create events on the calendar. I love the finance tab as well. It is easy to keep track of giving and very easy to print reports we need.

Cons: The one thing I wish was easier to use is process queues. When someone is placed in our process queue, there is no way to go directly to the form they filled out from there.

Great CHMS that is getting better everyday!

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, Customer Support, good integrations with other software

They are always asking how they can improve and making it happen.

Cons: Some features are hard to navigate and aren't very intuitive. But again, they seem to be working on those issues all the time.

Overall: All Church data is stored and easily accessed in one place which makes it super easy to distribute the work load to multiple volunteers and church leaders.

Connecting with the various groups in the church is much easier than before using CCB.

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy group contact as long as your whole group is set up properly. Connecting via email and having the church directory always available for making calls or visits is a great feature as well. The small group I lead as well as the Teen Bible Study that my wife and I teach is easy to take attendance through CCB and the LEAD app.

Cons: Updates are limited to the administrators. I cannot update my groups unless I get one of the administrators to do it. When I have guests or want to add someone to my roster there is no easy way to do that.

Capterra-loader

Useful, helpful, and simple!

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that creating schedules for our children's ministry volunteers has become so easy, and that mail merges makes it a great and simple way to send a message to your overall team.

Cons: You do need a basic training, to have a full understanding. It's difficult to figure it out on your own.

Overall: It makes our job extremely easier and simple for both our team and volunteers!

It has helped organize our women's group mentorship program into mentors and mentees.

Jan 30, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to have electronic "folders" with important information connection our women who are involved in our ministry.

Cons: In order to get full usage of the program, it genuinely requires someone who is well-acquainted with the program to give a personal tutorial. I can't simply sit down, sign in, and get to work.

Overall: Again, this software allows us to have a great deal of women's information all in one location.

Capterra-loader

complete upgrade from old data management site

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and multiple functions in one place. It covers a wide range of needed items for church management.

Cons: I can't think of many. the app is limited for time being and that is the con to the program. They are working constantly to improve the app.

Great resource for Med to Large congregations

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to establish small groups and classes and allow the group leaders to stay in touch with their circles. I love that you can send group emails and texts, create attendance and class summery, and set permission levels so you can have a team around you who can keep the database up to date

Cons: The mobile app doesn't have all the same functions as the site. Some of the features are hidden inside other option tabs instead of being clearly marked.

CCB has been a great benefit to our church staff.

Jan 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CCB has a clear, easy to use user interface that makes it accessible for anyone to use. The development team is regularly making updates to the software and fixing bugs along the way. We've only needed to use their customer support a few times and in each situation they were helpful and quick to respond.

Cons: Adding items to the calendar is clunky on mobile. They've made huge updates in the area of mobile access, so it's probably just a matter of time before this is addressed.

The best I've used in Church Management Systems.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There's no perfect system out there, and none that do everything the exact way your church does things. From what I've found and experienced, CCB is the best out there for giving you great support, solid platform, and a stable way to manage the operations and connections in your church.

Cons: There are some aspects that are hard to navigate because there are so many different features some churches may need, but ours does not.

Overall: Helps us keep track and manage everyone in our church. We'd be lost without it. It's become central to our processes for tracking and connecting with people.

Extremely functional

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Software is extremely easy to train volunteers and staff. This is a very functional tool. We were able to launch this as a church in a short period of time

Cons: There are some functions that are limited so it is a trade-off between ease-of-use and number of applications

Capterra-loader

Great for small group reporting

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to report attendance for my small group. I love the automated email that gets sent out and how I don't need to login from any device, but that it just takes me in right away.

Cons: I wish it were easier to update my group roster from that attendance email, but I get that you have to login to do this.

Comprehensive software with incredible customer service! Sometimes lags behind technology, though.

Jan 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software provides the church with a thorough and very detailed way to manage our church database. From groups to process queues, forms to metric data, and calendars to mail merges, there is very little this software can't do.

Cons: Though the functionality and benefits far outweigh the disadvantages, it is worth noting that sometimes CCB falls behind the technology train. For example, it was only very recently that CCB made their forms mobile-friendly. This was a much-needed feature two years ago. Also, some of their layouts ought to be more customizable. For example, I would love to see a clean, editable layout of their "Groups List" layout, so when people are searching for a group to join, it looks clean, modern, and user-friendly.

We've used CCB for several years and really like it! Cost effective, easy to use, good support!

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Meets all our database needs, cost effective, integrates will with our web and financial systems. It was fairly easy to learn and the support has been very strong.

Cons: The check-in system takes some figuring out with all the group options. Would like to be able to schedule a mail merge and have more control over the presentation. Also would be nice if there was a support option between the help desk and paying to taking a class.

Simple, powerful tool

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Set up process, capabilities, simple design, communication tools and integration of other tools such as online giving

Cons: It's not an inexpensive system and we've experienced issues with the limit on customer service contacts

Simple to use yet very capable tool to manage our church people processes.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's focus is communities (groups) and has awesome process and workflow capabilities. Best feature is now their new free mobile app experience for church leaders to truly manage everything from tracking engagement, taking care of the needs of their groups or ministries, to helping drive the work of the church on a day to day basis.

Cons: I know it's already part of the roadmap and coming soon, but I can't wait to see 2 additional smaller features in the mobile platform - to handle event management and volunteer scheduling.
These are already in the web version and works great in the software, just having these two last pieces in the LEAD mobile app, would be awesome.

Overall: scale church processes, more effective record management, and improvement to assimilation and communities.

Overall, CCB is a wonderful program! Great for small & big churches!

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how everything is connected, and once you get knowledgeable about it, it is easy to use! I love how the calendar is connected to our website, how you can have groups of different ministries and send emails to them or texts and it's professional and not from a personal phone. I love overall how there isn't so much for church members to learn how to use it, so it has basic communication and information where they can go on and be connected and informed! Also, their customer service is beyond amazing! They have helped in any and every way, from email responses (even if I'm not understanding something simple) to calling on the phone to walk me through something... They truly have beyond a five star staff!!

Cons: I think there are some things for them to work on, but it's all natural and a part of them moving forward. I, as a user, can detect some things when I try to do something I can't, but being a developer I understand they can't have it all perfect for us! Nothing too big of a con, for someone not to get CCB, but what is great about them is that you can email them ideas or situations you are running into and they will add it to their list of ideas and the team goes over them! I think that's really awesome! A few ideas we've had as a team, mostly for convenience sake, to move forward that could be helpful is:

-When it comes to "Room Requests" having an area for a clean up list, or that if a ministry or person uses a room or resource the steps needed to put things back to the way they should be.

-Another thing being when someone wants to sign up for CCB that there can be a button on the email that you could click "directly add into CCB" or "deny" type thing, so you don't have to re-type/copy everything. OR Maybe if you are an admin, have a notification that someone has signed up, so when you are logged in, you could click "approve" or "deny" just like you do when people want to put something on the calendar, or use a resource, etc.

-Scheduling, that there could be an option to keep re-peat the schedules, because some ministries use the same people! And you could even remove people from it, and replace them, but leave the rest the same.

Overall: Easily being connected to other leaders, especially for a church run on volunteers. We are in the church at different parts during the week and don't have the benefit of having our offices filled all week with each other! So it helps with easy communication and connection.

Also, for our volunteer church members & their calendars for serving! Having a place for all their information, birthday's, anniversaries, etc is so helpful!

I am the Master Administrator for our church, and we have been using the software for 5+ years.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything we need it to do: volunteer scheduling, text messaging, online giving integration (with preferred partners), facilities scheduling, kid's check in, as well as tracking attendance, giving, serving and a number of other relevant metrics.

Cons: Would love to see a different way of creating user logins. Currently, an email comes to the Master Administrator and then you have to go into each individual profile and enter their email addresses (which then becomes the person's username). Then you click on a different link in their profile and another button to send an automated email for them to create a password. Maybe some type of automatic username creation with Master Admin approval before emails are sent out would be better?

I think I have a lot to learn about but for the things I use It for; it has been very helpful.

Dec 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like being able to communicate to different groups. I also like that I can organize events where people can sign up for things as well as pay right there.

Cons: It isn't very easy to navigate and I'm pretty sure our church doesn't use it properly since I'm sure it can do a whole lot more! Most of the cons for me are probably just due to ignorance of the product. I don't like that my admin privileges do not allow me to create groups. I think any church staff member should be able to do so.

We are still learning and trying all the things CCB has to offer. So far we love it!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is so user friendly! It really allows the church to connect in so many ways as well as our Preschool.

Cons: It's a little expensive, sorry : ) I haven't compared the pricing since we first considered a new database but it is a large about annually.

Overall: One of the most important aspects was the check-in. secondly was the ability to connect and to serve

We have used CCB for our church data management since 2012 and have been pleased with the software.

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease to interface with Secure Give and we live the giving feature for automatic gifts. The report features are great also!

Cons: Not as user friendly as we would like. Our members have found CCB to not be very intuitive, but the recent updates have made a bit easier.

Church Community Builder

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It's definitely a process to get up and running. We utilized the coaching which helped enormously and benefited our end result.

Pros: It's easy to use and the new mobile app is amazing! The tools for scheduling volunteers and planning events really is helpful.

Great tool, lots of options, once you get the hang of it it is fairly intuitive.

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managing people and their involvement in the church. If you have a good system set up to get people engaged with CCB it is a wonderful tool to connect with the church Body. Communication within groups is fantastic. You can create events, book facilities, communicate to the group, very effective tool.

Cons: I am often frustrated with the way CCB behaves when people or groups have been made inactive. If a group is in active it will still show up on a persons profile as a group they belong to. It's as if the Group retains all the information from the time that the group closed. The only way I've found around this is to remove all participants from groups before making them inactive. A lot of work.

Overall: track involvement, giving, serving, group management, communication, personal information, MASTER church calendar, volunteer schedules... the list goes on and on. It is fantastic.

CCB is a great church management software that is simple and powerful.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is constantly being improved with feature enhancements and more robust mobile capabilities.

Cons: It is definitely user-friendly church management software, but advanced searches are still somewhat confusing.

Capterra-loader

We use CCB as our main administrative software.

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has so many features. We use this software to run many of our operations, reports, small groups, etc...
It's great to have these features on one service.

Cons: The CCB team has so many great ideas and concepts, but implementation isn't their biggest strength. It isn't very intuitive or easy to use for our volunteers. This is my biggest gripe.

Truly built with churches and discipleship in mind!

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder (CCB) is a power packed data base with the ability to customize and create systems that work best for your individual church. We love that it doesn't have the look or feel of typical database and how user friendly it is. CCB understands the heart of church discipleship is relationships and therefore their product helps to facilitate relationship while maintaining high level data power.

We searched through many Church Management Solutions before landing on CCB and have been very pleased over the last 2 + years. I appreciate that they are always looking for ways to improve and value our input to build the best system.

Cons: There are a couple of reporting features that I wish were a little more robust. As the data guru I still find some frustration with how certain reports are built or why I can't include certain fields or columns when I am building a custom report.

Overall: Ease of use and powerful reporting

Capterra-loader

I LOVE CCB! You are an awesome company to work with and you have an amazing product!

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the functionality of the Process Queues, Needs, Check-In and Mail Merge features. They are all used as a vital part of the staff's daily tasks to communicate, coordinate, and keep track of important details for our church family.

Cons: The mobile-friendly options offered to date have very limited features/abilities; so much so that I get too frustrated and do not use the mobile-friendly version of CCB on my iphone.

Overall: See my comments in the "Pros" section. :)

Overall satisfied

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate the variety of features, which allows our church to utilize just one system. The check-in system and ease of maintaining data were two selling points for us.

Cons: The forms and reports need enhancements. It would be helpful for forms to have if-then logic (if answer is no, then you have an additional section to complete). We are also often asked about completing one form for all members of the family. Our treasurer has struggled with BluePay reconciliation. Text message enhancements will also be beneficial (such as no longer needing the provider).

Capterra-loader

We love Church Community Builder! It's easy to use and keeps the staff and congregation connected.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like the custom reporting feature, as well as process queues. We use it daily and love the ability to have all of our church data in one place.

A strong and versatile church management software platform

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It presents consistently across the application; the staff is also helpful when we've ask for specific support.

Cons: There are some features we'd like, esp. in dealing with pictorial directory access. It's either too little or too much access. Just a personal need we haven't been able to solve.

Excellent Church Management CRM. Consistent easy to use experience with a lot of functionality.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a easy to use all in one solution to manage church. Platforms for communicating with congregation, managing events, groups and facilities. Also an excellent tool for follow up with people in the organization. Excellent customer service support with quick response time. Support team is friendly and professional. Continues to improve product to take it to the next level. Actively improving the mobile experience.

Cons: Some of the feature are a "light" version which requires us to continue to use 3rd party solutions for specific applications such as email campaigns and some volunteer scheduling. Mail merge feature is lacking due to the inability to easily customize and embed video. No metrics provided.

Overall: Effective Church Management tool that enables the organization to care for the individuals who walk through our doors.

Amazing. Does what we need and more. Time and money saver.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well build subscription software that amazes me the its capability and continuous improvement. We had done an extensive search for church management software and CCB was a clear winner.

Cons: Would love to see more tips and tricks on how to do stuff on each page for newer staff to view when first using the software. But overall the software is amazing and keeps getting better.

Overall: Best option out there! Our church is more organized and much more efficient with this church management software.

We absolutely love CCB!

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost. Ease of use. Great customer service. They are constantly improving their platform. Love that fact that they are working on a mobile app!

CCB has turned using a database to benefit ministry into something that just seems natural.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. Everything ties together and back to a person, so it's easy to see how a person is engaged with just a few clicks.
2. We've been able to stop using other software programs to accomplish tasks (such as volunteer scheduling, event and room scheduling, sending mail merges, and building forms) because it is all now housed within CCB.
3. There is no program to load onto your computer. Everything is web-based making it easy to access from anywhere.
4. The software is finally becoming more mobile friendly.
5. CCB is user-friendly, and 100% of our staff use it! This is important because the data is only as good as the input from our people.

Cons: There are some limitations to the forms. We'd like to see form logic capabilities. Also, a form can only be matched to one profile so when doing a registration for multiple family members (i.e. camp or basketball leagues), the form must be completed separately for each person.

I love Church Community Builder! Amazing, professional, constantly adding features...!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that anyone can use it, information is easily available, and everyone can keep it updated. It does everything that church software can possibly do.

Cons: It's a big, complex, challenging system of so much that needs to be done. There is an amazing array of jobs and ministry that can be done within it.

Capterra-loader

CCB has revolutionized the way we do ministry. It has increased our effectiveness exponentially!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's is easy to use, intuitive and is always being updated and improved. It helps us communicate, disciple, assimilate, involve, shepherd and lead people better!

Overall: Not having the time to learn how to use all the features. CCB is such a powerful tool that we only use a portion of it's capabilities and wish we could harness all the potential.

We have been with CCB for many years. They work hard to keep current to today.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The vastness of it. The ability to do everything in one place is a huge benefit when running reports and comparisons year over year.

Cons: The vastness of it. It is sometimes overwhelming training new people the ins and outs of the software. Sometimes, it is difficult for new members and staff to navigate through the many levels.

Overall: Financial reporting, tracking of members and other events. Calendar use and facility management. Assimilation and queues for capturing both front and back door guests/members.