Who Uses This Software?

Church leaders. Whether you are on staff or a volunteer, we provide tools to make you more effective. Church plant or a megachurch, our all-in-one software helps you reach your ministry goals.


Average Ratings

140 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Church Community Builder
  • www.churchcommunitybuilder.com
  • Founded 1999
  • United States

About Church Community Builder

Church Community Builder is a cloud-based church management software designed to empower leaders to be more effective and grow disciples. Our user-friendly church software helps you create effective, organized systems and processes that you can access from anywhere. Features include check-in, contribution management and online giving, forms, volunteer management, guest followup, metrics dashboards, mobile apps, and much more. We also provide software implementation coaching to help you succeed.


Church Community Builder Features

  • Attendance Tracking
  • Built-In Accounting
  • Calendar Management
  • Child Check-In
  • Donation Management
  • Event Management
  • Group Management
  • Learning Management (LMS)
  • Library Management
  • Member Directory
  • Member Profiles
  • Membership Management
  • Multi-Site Management
  • Newsletter Management
  • Online Payments / Giving
  • Pledge Management
  • Volunteer Management
  • Website Management
  • Worship Planning

Church Community Builder Reviews Recently Reviewed!


I love this to keep attendance track of home groups, it's a great tool for data base and follow up.

Feb 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Their app is the best, it helps to take care of the member of the church well. I specially like that each leader can add people to their list and have personalized care of each person.

Cons: Haven't figured out how to create a report of the people who haven't attended for a few weeks to the group.

I've used CCB for 3 years

Feb 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: CCB is a data nerd's dream when it comes to customer/congregant data. Your data, of course, has to be good, but the search and reporting functions of this software are amazing.

Cons: Therese no killer end-user app. CCB is so complex that it doesn't translate the best to an end-user. There has to be some level of training usually. There's also no really good smartphone app.

Capterra-loader

Great product - does what it says.

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It pulls all your information from multiple departments together into one unified place. It encompasses almost every aspect of the administration of church functions.

Cons: There are a few features that I wish it had - the ability to text volunteers who are scheduled on a specific day, mobile check in (the ability for parents to use their phones to check their kids into a class), and a few others.

Overall: everything is compiled in one place.

CCB was easy to use, and a good price, but it was a little too simple for me.

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I enjoyed the feature of creating mass contact groups, and being able to send out information in a short amount of time. It an easy system to find the contact info for someone.

Cons: The layout was confusing. I usually tried several times to find the group that I was looking for. I wish I could customize the categories .

Overall: Creating groups of people to send mass emails or texts.

Good, but not without issues

Feb 08, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I LOVE that we have one system for engaging everyone at the church, checking in kids, managing finances, etc. it really is robust and works well for us.

Cons: It can be confusing the more you dive into the back end as an Admin. Many times I have to ask another staff member how to accomplish a task that seems like it should be simple and they shrug their shoulders, so we have to send a help request in to the CCB team. It¿s isnt bad, but it¿s not all that intuitive to use at times.

A great overall product that is absolutely necessary for our church.

Feb 07, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder has a bunch of great features that I could list out 1 by 1, but if I had to pick what I like most about the software, it's their commitment to updates. The release a new update every 8 weeks. Sometimes the updates are bug fixes, which you expect a software company to release, but often they are new features. It's this persistence in bettering their product, that has given me the most confidence in the company. I know they are working on the features that their customers want.

Cons: The things that I like least about the software is the lack of support for custom branding and reporting.

Our church has worked hard on branding and Church Community Builder (CCB) doesn't support it much. The CCB portal is plain grey in color. You can choose custom color themes, but they are preset color themes, not user-defined. Also, they have a feature that allows you to send mass emails out and at the bottom of the email there is the CCB name and logo. It can be confusing to people that don't know what CCB is. They see an email, then see it's coming from CCB.

As far as the reporting goes, it's pretty much been the same for several years. You can create custom reports that allow you to search on very specific criteria, which is great. The downside is, you can't always display the results of that criteria in the viewable report. You'll be able to see which people met the criteria, but not be able to see the actual data point. Most of their reports allow you do see the criteria, but a few important ones you can't (most notably the process queues and individual notes). CCB does have some built-in system reports that allow you to view some of the data you can't view in the custom reports, but you can't edit those reports to allow you to add other data points.

Overall: In my opinion, Church Community Builder is the best church management software out there. It allows you to be able to track all of data points you need, has a great event management system, a great volunteer scheduling system, a build in business intelligence system (called Metrics), and a unique system for managing manual processes. It does everything that you'd expect and more.

CCB is wonderful! We use it at our church and I am currently the administrator.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like is how user friendly it is. It is easy to add new people, new group and create events on the calendar. I love the finance tab as well. It is easy to keep track of giving and very easy to print reports we need.

Cons: The one thing I wish was easier to use is process queues. When someone is placed in our process queue, there is no way to go directly to the form they filled out from there.

Great CHMS that is getting better everyday!

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost, Customer Support, good integrations with other software

They are always asking how they can improve and making it happen.

Cons: Some features are hard to navigate and aren't very intuitive. But again, they seem to be working on those issues all the time.

Overall: All Church data is stored and easily accessed in one place which makes it super easy to distribute the work load to multiple volunteers and church leaders.

Connecting with the various groups in the church is much easier than before using CCB.

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy group contact as long as your whole group is set up properly. Connecting via email and having the church directory always available for making calls or visits is a great feature as well. The small group I lead as well as the Teen Bible Study that my wife and I teach is easy to take attendance through CCB and the LEAD app.

Cons: Updates are limited to the administrators. I cannot update my groups unless I get one of the administrators to do it. When I have guests or want to add someone to my roster there is no easy way to do that.

Capterra-loader

Useful, helpful, and simple!

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that creating schedules for our children's ministry volunteers has become so easy, and that mail merges makes it a great and simple way to send a message to your overall team.

Cons: You do need a basic training, to have a full understanding. It's difficult to figure it out on your own.

Overall: It makes our job extremely easier and simple for both our team and volunteers!

It has helped organize our women's group mentorship program into mentors and mentees.

Jan 30, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to have electronic "folders" with important information connection our women who are involved in our ministry.

Cons: In order to get full usage of the program, it genuinely requires someone who is well-acquainted with the program to give a personal tutorial. I can't simply sit down, sign in, and get to work.

Overall: Again, this software allows us to have a great deal of women's information all in one location.

Capterra-loader

complete upgrade from old data management site

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use and multiple functions in one place. It covers a wide range of needed items for church management.

Cons: I can't think of many. the app is limited for time being and that is the con to the program. They are working constantly to improve the app.

Great resource for Med to Large congregations

Jan 22, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to establish small groups and classes and allow the group leaders to stay in touch with their circles. I love that you can send group emails and texts, create attendance and class summery, and set permission levels so you can have a team around you who can keep the database up to date

Cons: The mobile app doesn't have all the same functions as the site. Some of the features are hidden inside other option tabs instead of being clearly marked.

CCB has been a great benefit to our church staff.

Jan 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CCB has a clear, easy to use user interface that makes it accessible for anyone to use. The development team is regularly making updates to the software and fixing bugs along the way. We've only needed to use their customer support a few times and in each situation they were helpful and quick to respond.

Cons: Adding items to the calendar is clunky on mobile. They've made huge updates in the area of mobile access, so it's probably just a matter of time before this is addressed.

The best I've used in Church Management Systems.

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There's no perfect system out there, and none that do everything the exact way your church does things. From what I've found and experienced, CCB is the best out there for giving you great support, solid platform, and a stable way to manage the operations and connections in your church.

Cons: There are some aspects that are hard to navigate because there are so many different features some churches may need, but ours does not.

Overall: Helps us keep track and manage everyone in our church. We'd be lost without it. It's become central to our processes for tracking and connecting with people.

The Best Church Management System Out There!!!

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use, continually updating the software to make it as functional as possible, the ability to integrate other software or cloud based systems within the interface.

Cons: I really wish the forms feature had a more defined automation system in regards to parents and children and the ability to complete multiple forms for parents and kids within the same form. I also wish CCB offered electronic signatures.

Extremely functional

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Software is extremely easy to train volunteers and staff. This is a very functional tool. We were able to launch this as a church in a short period of time

Cons: There are some functions that are limited so it is a trade-off between ease-of-use and number of applications

Capterra-loader

Great for small group reporting

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to report attendance for my small group. I love the automated email that gets sent out and how I don't need to login from any device, but that it just takes me in right away.

Cons: I wish it were easier to update my group roster from that attendance email, but I get that you have to login to do this.

Comprehensive software with incredible customer service! Sometimes lags behind technology, though.

Jan 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software provides the church with a thorough and very detailed way to manage our church database. From groups to process queues, forms to metric data, and calendars to mail merges, there is very little this software can't do.

Cons: Though the functionality and benefits far outweigh the disadvantages, it is worth noting that sometimes CCB falls behind the technology train. For example, it was only very recently that CCB made their forms mobile-friendly. This was a much-needed feature two years ago. Also, some of their layouts ought to be more customizable. For example, I would love to see a clean, editable layout of their "Groups List" layout, so when people are searching for a group to join, it looks clean, modern, and user-friendly.

We've used CCB for several years and really like it! Cost effective, easy to use, good support!

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Meets all our database needs, cost effective, integrates will with our web and financial systems. It was fairly easy to learn and the support has been very strong.

Cons: The check-in system takes some figuring out with all the group options. Would like to be able to schedule a mail merge and have more control over the presentation. Also would be nice if there was a support option between the help desk and paying to taking a class.

Simple, powerful tool

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Set up process, capabilities, simple design, communication tools and integration of other tools such as online giving

Cons: It's not an inexpensive system and we've experienced issues with the limit on customer service contacts

Simple to use yet very capable tool to manage our church people processes.

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's focus is communities (groups) and has awesome process and workflow capabilities. Best feature is now their new free mobile app experience for church leaders to truly manage everything from tracking engagement, taking care of the needs of their groups or ministries, to helping drive the work of the church on a day to day basis.

Cons: I know it's already part of the roadmap and coming soon, but I can't wait to see 2 additional smaller features in the mobile platform - to handle event management and volunteer scheduling.
These are already in the web version and works great in the software, just having these two last pieces in the LEAD mobile app, would be awesome.

Overall: scale church processes, more effective record management, and improvement to assimilation and communities.

Overall, CCB is a wonderful program! Great for small & big churches!

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how everything is connected, and once you get knowledgeable about it, it is easy to use! I love how the calendar is connected to our website, how you can have groups of different ministries and send emails to them or texts and it's professional and not from a personal phone. I love overall how there isn't so much for church members to learn how to use it, so it has basic communication and information where they can go on and be connected and informed! Also, their customer service is beyond amazing! They have helped in any and every way, from email responses (even if I'm not understanding something simple) to calling on the phone to walk me through something... They truly have beyond a five star staff!!

Cons: I think there are some things for them to work on, but it's all natural and a part of them moving forward. I, as a user, can detect some things when I try to do something I can't, but being a developer I understand they can't have it all perfect for us! Nothing too big of a con, for someone not to get CCB, but what is great about them is that you can email them ideas or situations you are running into and they will add it to their list of ideas and the team goes over them! I think that's really awesome! A few ideas we've had as a team, mostly for convenience sake, to move forward that could be helpful is:

-When it comes to "Room Requests" having an area for a clean up list, or that if a ministry or person uses a room or resource the steps needed to put things back to the way they should be.

-Another thing being when someone wants to sign up for CCB that there can be a button on the email that you could click "directly add into CCB" or "deny" type thing, so you don't have to re-type/copy everything. OR Maybe if you are an admin, have a notification that someone has signed up, so when you are logged in, you could click "approve" or "deny" just like you do when people want to put something on the calendar, or use a resource, etc.

-Scheduling, that there could be an option to keep re-peat the schedules, because some ministries use the same people! And you could even remove people from it, and replace them, but leave the rest the same.

Overall: Easily being connected to other leaders, especially for a church run on volunteers. We are in the church at different parts during the week and don't have the benefit of having our offices filled all week with each other! So it helps with easy communication and connection.

Also, for our volunteer church members & their calendars for serving! Having a place for all their information, birthday's, anniversaries, etc is so helpful!

I am the Master Administrator for our church, and we have been using the software for 5+ years.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything we need it to do: volunteer scheduling, text messaging, online giving integration (with preferred partners), facilities scheduling, kid's check in, as well as tracking attendance, giving, serving and a number of other relevant metrics.

Cons: Would love to see a different way of creating user logins. Currently, an email comes to the Master Administrator and then you have to go into each individual profile and enter their email addresses (which then becomes the person's username). Then you click on a different link in their profile and another button to send an automated email for them to create a password. Maybe some type of automatic username creation with Master Admin approval before emails are sent out would be better?

I think I have a lot to learn about but for the things I use It for; it has been very helpful.

Dec 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like being able to communicate to different groups. I also like that I can organize events where people can sign up for things as well as pay right there.

Cons: It isn't very easy to navigate and I'm pretty sure our church doesn't use it properly since I'm sure it can do a whole lot more! Most of the cons for me are probably just due to ignorance of the product. I don't like that my admin privileges do not allow me to create groups. I think any church staff member should be able to do so.

We are still learning and trying all the things CCB has to offer. So far we love it!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The program is so user friendly! It really allows the church to connect in so many ways as well as our Preschool.

Cons: It's a little expensive, sorry : ) I haven't compared the pricing since we first considered a new database but it is a large about annually.

Overall: One of the most important aspects was the check-in. secondly was the ability to connect and to serve

We have used CCB for our church data management since 2012 and have been pleased with the software.

Dec 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease to interface with Secure Give and we live the giving feature for automatic gifts. The report features are great also!

Cons: Not as user friendly as we would like. Our members have found CCB to not be very intuitive, but the recent updates have made a bit easier.

Church Community Builder

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: It's definitely a process to get up and running. We utilized the coaching which helped enormously and benefited our end result.

Pros: It's easy to use and the new mobile app is amazing! The tools for scheduling volunteers and planning events really is helpful.

Great tool, lots of options, once you get the hang of it it is fairly intuitive.

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Managing people and their involvement in the church. If you have a good system set up to get people engaged with CCB it is a wonderful tool to connect with the church Body. Communication within groups is fantastic. You can create events, book facilities, communicate to the group, very effective tool.

Cons: I am often frustrated with the way CCB behaves when people or groups have been made inactive. If a group is in active it will still show up on a persons profile as a group they belong to. It's as if the Group retains all the information from the time that the group closed. The only way I've found around this is to remove all participants from groups before making them inactive. A lot of work.

Overall: track involvement, giving, serving, group management, communication, personal information, MASTER church calendar, volunteer schedules... the list goes on and on. It is fantastic.

CCB is a great church management software that is simple and powerful.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is constantly being improved with feature enhancements and more robust mobile capabilities.

Cons: It is definitely user-friendly church management software, but advanced searches are still somewhat confusing.

Capterra-loader

We use CCB as our main administrative software.

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has so many features. We use this software to run many of our operations, reports, small groups, etc...
It's great to have these features on one service.

Cons: The CCB team has so many great ideas and concepts, but implementation isn't their biggest strength. It isn't very intuitive or easy to use for our volunteers. This is my biggest gripe.

Truly built with churches and discipleship in mind!

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder (CCB) is a power packed data base with the ability to customize and create systems that work best for your individual church. We love that it doesn't have the look or feel of typical database and how user friendly it is. CCB understands the heart of church discipleship is relationships and therefore their product helps to facilitate relationship while maintaining high level data power.

We searched through many Church Management Solutions before landing on CCB and have been very pleased over the last 2 + years. I appreciate that they are always looking for ways to improve and value our input to build the best system.

Cons: There are a couple of reporting features that I wish were a little more robust. As the data guru I still find some frustration with how certain reports are built or why I can't include certain fields or columns when I am building a custom report.

Overall: Ease of use and powerful reporting

Capterra-loader

I LOVE CCB! You are an awesome company to work with and you have an amazing product!

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the functionality of the Process Queues, Needs, Check-In and Mail Merge features. They are all used as a vital part of the staff's daily tasks to communicate, coordinate, and keep track of important details for our church family.

Cons: The mobile-friendly options offered to date have very limited features/abilities; so much so that I get too frustrated and do not use the mobile-friendly version of CCB on my iphone.

Overall: See my comments in the "Pros" section. :)

Overall satisfied

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I appreciate the variety of features, which allows our church to utilize just one system. The check-in system and ease of maintaining data were two selling points for us.

Cons: The forms and reports need enhancements. It would be helpful for forms to have if-then logic (if answer is no, then you have an additional section to complete). We are also often asked about completing one form for all members of the family. Our treasurer has struggled with BluePay reconciliation. Text message enhancements will also be beneficial (such as no longer needing the provider).

Capterra-loader

We love Church Community Builder! It's easy to use and keeps the staff and congregation connected.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We like the custom reporting feature, as well as process queues. We use it daily and love the ability to have all of our church data in one place.

A strong and versatile church management software platform

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It presents consistently across the application; the staff is also helpful when we've ask for specific support.

Cons: There are some features we'd like, esp. in dealing with pictorial directory access. It's either too little or too much access. Just a personal need we haven't been able to solve.

Excellent Church Management CRM. Consistent easy to use experience with a lot of functionality.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a easy to use all in one solution to manage church. Platforms for communicating with congregation, managing events, groups and facilities. Also an excellent tool for follow up with people in the organization. Excellent customer service support with quick response time. Support team is friendly and professional. Continues to improve product to take it to the next level. Actively improving the mobile experience.

Cons: Some of the feature are a "light" version which requires us to continue to use 3rd party solutions for specific applications such as email campaigns and some volunteer scheduling. Mail merge feature is lacking due to the inability to easily customize and embed video. No metrics provided.

Overall: Effective Church Management tool that enables the organization to care for the individuals who walk through our doors.

Amazing. Does what we need and more. Time and money saver.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well build subscription software that amazes me the its capability and continuous improvement. We had done an extensive search for church management software and CCB was a clear winner.

Cons: Would love to see more tips and tricks on how to do stuff on each page for newer staff to view when first using the software. But overall the software is amazing and keeps getting better.

Overall: Best option out there! Our church is more organized and much more efficient with this church management software.

We absolutely love CCB!

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cost. Ease of use. Great customer service. They are constantly improving their platform. Love that fact that they are working on a mobile app!

CCB has turned using a database to benefit ministry into something that just seems natural.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. Everything ties together and back to a person, so it's easy to see how a person is engaged with just a few clicks.
2. We've been able to stop using other software programs to accomplish tasks (such as volunteer scheduling, event and room scheduling, sending mail merges, and building forms) because it is all now housed within CCB.
3. There is no program to load onto your computer. Everything is web-based making it easy to access from anywhere.
4. The software is finally becoming more mobile friendly.
5. CCB is user-friendly, and 100% of our staff use it! This is important because the data is only as good as the input from our people.

Cons: There are some limitations to the forms. We'd like to see form logic capabilities. Also, a form can only be matched to one profile so when doing a registration for multiple family members (i.e. camp or basketball leagues), the form must be completed separately for each person.

I love Church Community Builder! Amazing, professional, constantly adding features...!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that anyone can use it, information is easily available, and everyone can keep it updated. It does everything that church software can possibly do.

Cons: It's a big, complex, challenging system of so much that needs to be done. There is an amazing array of jobs and ministry that can be done within it.

Capterra-loader

CCB has revolutionized the way we do ministry. It has increased our effectiveness exponentially!

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's is easy to use, intuitive and is always being updated and improved. It helps us communicate, disciple, assimilate, involve, shepherd and lead people better!

Overall: Not having the time to learn how to use all the features. CCB is such a powerful tool that we only use a portion of it's capabilities and wish we could harness all the potential.

We have been with CCB for many years. They work hard to keep current to today.

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The vastness of it. The ability to do everything in one place is a huge benefit when running reports and comparisons year over year.

Cons: The vastness of it. It is sometimes overwhelming training new people the ins and outs of the software. Sometimes, it is difficult for new members and staff to navigate through the many levels.

Overall: Financial reporting, tracking of members and other events. Calendar use and facility management. Assimilation and queues for capturing both front and back door guests/members.

The CCB tool fits just about all our church related tasks.

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The fact that it's always being improved and that they welcome feedback. The community built around user groups to problem solve or do church management tasks better is helpful.

Cons: A couple tasks are more difficult than would be desired but there are probably some innate limitations.

Very user friendly and easy to train staff and volunteers. Smooth transition, great Support Team!

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software! Easy to navigate, reports provide the information I'm requesting, quick response time for questions.

Cons: There are still a couple of areas that I believe need to be tweaked, however the Support Team does listen, which is awesome!

Overall: The training offered is superior, easy to use, great support!

Church Community Builder Keeps Us Informed and Connected.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a group leader, I feel equipped and empowered to build community at my church. I am able to keep track of attendance, discussion topics, and prayer requests each week. It's encouraging to know that our entire church uses Church Community Builder, and that we are constantly connected!

Cons: At times, sending messages to large groups is cumbersome, and the advanced search features are not always intuitive.

Excellent!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder is a great program to stay connected, schedule appointments/reserve rooms, create schedules, and interact with other members.

Cons: The user interface can use a modern upgrade but the functionality and efficiency is outstanding and efficient.

CCB does a lot of things well.

Nov 07, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Financial side functions well, software rarely (if ever) has glitches, and functions as intended. Profiles are robust, and when info is added, it is easy to find. Most of what this software claims to do, it does faithfully, and well.

Cons: Email builder is primitive, has no tracking, and produces simple, ugly emails. Ease of use for users is low, volunteer scheduling is ok, but not great, design of site appears dated, not fully brand customizable, and overall a bit small.

The experience varies. Not sure which you are referring to here...

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is good to have all the connection information we need in one place, like contact & personal info, attendance records, calendar, groups, and forms. Customer service is prompt and usually very patient and helpful.

Cons: On several occasions, CCB has made changes to the functionality and user experience they seemed to think was mundane, but that negatively impacted the experience of the basic user. This was done without notification to the software purchasers and created and still creates lots of work for the administration at our congregation. It also makes us look bad to the members, like we were dishonest or that we don't know what we are talking about. It is very frustrating.

Capterra-loader

I love CCB. I can't imagine managing our church without it.

Nov 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to make notes in people's profiles. The ability to create reports. I love the check-in process. I also like the Process Queues. I also like the integration with PushPay. I like the metrics feature. Communication to the groups is pretty good and so is the events calendar stuff. I like this software overall.

Cons: The scheduling of volunteers and the mobile experience for our regular members.
I also don't like that we have to pay extra for phone conversations with customer support

CCB is a great tool for our church. We have been very happy with our experience.

Nov 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: user friendly, ever improving, multi-faceted, great customer service (when you have the premier plan)

Cons: mail merge doesn't have many features to improve the look of the email sent, it would be great to have "grandchild" as a family position option,

Love this program! Does everything we need it to do for us!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Contributions record keeping, attendance records, financial reports, groups for our departments and directory of members

Overall: Financial Records

Our overall experience with CCB has been very positive! We are very happy with the product.

Nov 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The reporting and check-in features have been great! We also utilize the Forms feature a lot! We appreciate that they are always updating and improving!

Cons: Some of the advanced search options can be a bit confusing. The process queues are a feature that we are under utilizing because it is a bit cumbersome to figure out

Revamped the way we do ministry

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allows our lay leaders more control and connection with members and staff. For them to take more responsibility in the shepherding process.

Cons: the enhancements requested are slow or not even considered.
the ability to creatively produce mail-merges and forms is too limited.

It brings together multiple software applications into one.

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It seems to do everything. We use it as a database from which we can access member contact information when we need it. We use it as a calendar of events. We use it as a facility scheduler program through which rooms can be reserved. We use it to take sign-ups and payments for events. It also allows me to communicate with specific groups that I meet with.

Cons: It can be pretty slow at times. Its not the best messaging system. Its handy for sending messages out to very large groups, but not preferred when I'm trying to communicate with individuals or with a small group.

Overall: It brings together multiple software applications.

We moved from Power Church which not web based so there is no comparison. Great application!

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The database, functionality is very good, customer service is the best their training videos and help/support material is very good. Our implementation coach was amazing. He prepared us well for our implementation and issues we may have, options we might want to consider. It was and continues to be a great relationship with CCB. I highly recommend them and their products.

Cons: Some of the functionality is based on US business processes. We are a Canadian Church. However CCB is always receptive to feedback and has a list of enhancements where we can put our requests on. Some of our church users don't find the software inuitive to use. They are Apple users. I am from a PC world and I find CCB incredible. The training videos are helpful

Overall: An updated congregational database. An easy way to communicate with our congregation, a framework for small group ministry to thrive, integration with our financial package.

Have used this software for some six years and plan to continue using it!!!

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall, it is very easy to use. That said, we do NOT use much of its capabilities. We are a small church plant. As the pastor, I use it to communicate with the congregation and our small groups. That is a key to my liking CCB. It is very easy to create a new group, edit those in an existing group and more. We also tract all of our giving through it, making bookkeeping very easy and the end of the year tax reporting extremely easy. Each person can log on and get their own giving statement. They can also track where their giving is at any time.

Cons: For a church our size, this is an expensive package. And there is a lot to learn to truly get the most from the software. Best to have a person who would immerse themselves in it, which we have never had. For a larger church, the options would really be handy. Of course, you need lots of computers all over your facility to make the most of CCB.

Full featured software that can really benefit your ministry if you use it intentionally.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kids check-in, forms, reports, comprehensive people profiles, contributions, groups, and mobile platforms.

Overall: Comprehensive data management that's accessible anywhere.

CCB has been instrumental in the successful organization of our church community!

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CCB provides a centralized place where we can organize our people, our teams, schedules, even our giving records. And they are always improving their features!

Cons: It is limited in some of its scheduling features. I am also not finding the app very useful, i end up needing to go to a browser. The texting feature could be improved as well - maybe a group texting feature, rather than just one way notifications (and i hate how if someone's carrier isn't in there, they don't get texts)

Capterra-loader

The Industry Standard for Web Based Church Administration

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Church Community Builder is the leader and industry standard for web-based church administration. The software is intuitive and easy to use. I have implemented the software at two churches in which I have worked and helped others get the most out of their subscription.

What I like most about the software is that it is comprehensive. I've seen too many churches build separate and unconnected systems for children's check-in, group sign ups, payments for events and donor records. When these systems don't "speak" to one another, it creates more confusion and work for the church staff.

The goal of church administration is to remove the burden of administration away from the ministry team. They typically excel at being with people and doing the work of the ministry. However, many struggle with administration basics such as keeping track of groups, communication, attendance data, etc. Church community builder allows our staff to be "efficient with things, so we can be effective with people".

Everyone benefits from a centralized system - whether you log in daily or rarely. We always know where we can find the information we need. Saving time makes the churches dollars go farther.

Cons: The mobile computing revolution took place since CCB launches their 2.0 platform. Getting the software to work and interact well with mobile devices has been a slow process, but I'm happy to see the progress that's been made with the Lead App.

Overall: Church Community Builder allows me to keep track of everything that I need to keep track of in one place. It allows the church to empower each ministry to easily do the administration that's required.

This is a great software that is used for so many things in our church.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our people have access and are able to connect with each other. I can create report that are helpful in many areas. They are innovative and always improving.

Overall: I am not sure I understand the questions. This software helps our church communications and it is always improving. We use it SUnday Mornings and all through the week.

Overall, we're really glad we went with CCB

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love that all our data is integrated from our church directory to our forms to our small groups. This has helped us as an organization keep accurate data.

Cons: They have been slow to make their software mobile-friendly. Instead of seeing that trend coming, they were behind the curve. They are moving that way now, so that is exciting.
We also wish we could merge the capabilities of Planning Center Online into CCB. This is one of the big data silos that remains independent of CCB. We would like to move all our volunteer scheduling into CCB, but beucase of the lack of this capability, we are unable to.

Been using for over 4 yrs and like the way it functions

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of information available once set up and the customer service is outstanding. When you submit a help ticket the response is very quick.

Cons: Many different 'layers' to pull info that it can be complex to get exactly what you need. Can be complicated due to it's extensive info in the database.

We've been using CCB for about a year and more and more of our members are using it and loving it.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software acts like a website that multiple people can access to create events, store files, send emails and more from their phones, home computers or church office computers.

Cons: A few people have a hard time being OK with their info being out there in cyber space. It is difficult to convince them that it's not a problem.

We love CCB and how much it has helped us with our systems and processes.

Oct 24, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how versatile it is. How we can tailor it for our specific needs as a church. You don't need many different apps to do church. You can do it all through CCB.

Cons: It can be hard to learn and it costs money to get the help you really need. It would be nice to have someone you can call to help guide you with set up.

Church Community Builder provides us with an all-in-one database that allows us to stay connected!

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we have the ability to keep notes about individuals within our organization along with all involvement they have all in one place. This helps us to remember who's who and allows us to build better relationships as we grow. I greatly appreciate the fact that CCB listens to feedback from churches and using that info to constantly update and make improvements as the needs of the "church world" change.

Cons: There are some features that I wish were a little more customizable, but for the most part, we are able to find workarounds for those features that aren't necessarily perfect for our church.

Overall: The ability to keep all details regarding our congregation in one easy to access location.

Difficult to learn

Oct 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This product does offer an effective way to track members and visitors in a congregation or to a church plant.

Cons: Difficult to use even after being trained in a church plant lab. It was not conducive for busy ministers who need to enter info and let the program do the work.

Capterra-loader

This software has become the backbone of our ministry

Oct 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Metrics feature, Process Queues, Group Management, ability to sync calendars, mail merges, attendance tracking, Guest follow up, financial reports. The new app is great!

Cons: There is a bit of a learning curve, but the training provided does a great job for preparation. The ability to customize emails (Ex. fonts, logos, etc ) takes a bit of knowledge in coding

Great for organizing church groups. Lots of robust features in one package.

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very complete in what it can do. Making groups, scheduling people to serve, and having giving options, the software is a one-stop-shop for nearly everything we need.

Cons: A previous product we used had a much better 'social' aspect. Also, the mobile website is lacking some usability, and there isn't a dedicated app.

Overall: It has all of the features we really need in one package. That's the primary benefit in this software.

Very robust and mature package with lots of functionality.

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many functions are integrated well, and Process Queues are well implemented. There are constant updates and feature additions. Customer support is very responsive and makes an inititial contact almost immediately.

Overall: We primarily purchased it for the Process Queue functionality, but use it for all our daily Membership, giving, etc., needs.

Vendor Response

by Church Community Builder on October 13, 2017

David, thank you so much for leaving your review! It's so encouraging to hear that your church is taking advantage of the software. One of the most exciting things we see is the success and growth of churches when using the fullness of the software and implementing great process. While it can seem daunting at first (many reviewers talk about complexity), taking the time to learn and incorporate the software is always time well spent. We know it can be hard to do this when weekly commitments never seem to end, but we commend your hard work. (We re-recorded all of our "support/help" training videos this year if anyone else wants a jump-start!) David, if you are not, make sure you subscribed to our product update blog. We're releasing enhancements and new products all of the time. ;) All God's best, -- Michael Rowe Brand Experience www.churchcommunitybuilder.com

Church Community Builder could be a great program if the company had more free personal support.

Oct 02, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like the ease of inputting member data. This could be a very useful program if it was more userfriendly.

Cons: Not user friendly w/most of the software. And poor customer support. Have to pay for personal training, or wait a couple of days after submitting a support ticket to get answers and the answers aren't always the most helpful, and then you start the support ticket all over again. For the cost, they should provide personal support.

Overall: Not much. The usability of the check in for kids is low when you need the Dymo printer to print. The printer will print when not connected to Church Community Builder. There are many improvements that should be made; 1. Free personal support and more user friendly when it comes to processes and queues.

Overall, we have had a great experience with CCB. We continue to expand how we use it in ministry.

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CCB is web-based therefore it is easily accessed from office, home or anywhere.
There is a small group app that is great for group leaders to make contacts, take attendance, etc.
You can schedule weekly or monthly reports that are sent to your or someone else's email.
The Metrics tool is fantastic.
Default privacy settings can be set pretty tight, but individuals can chose what they want others to see or not see on their profiles.
Sending mail merges or messages is very easy to do.
If someone is logged in, their contact information will auto-fill on forms they are filling out.
There are great help videos & articles by subject that explain how to use the system.
The software has improved over the last 4 years and continues to improve with releases of periodic updates, enhancements and fixes.

Cons: CCB is very complex and can overwhelm some people, especially when setting up queries to find the right people for a saved search.
Forms have to match to records (understandable) but it can take a lot of time for something like VBS which may have hundreds of forms to match to records.
Addresses do not CASS certify so there can be misspellings or incomplete addresses in your data.
It can be hard to get your church on board to use the system, even leadership. Change can always be difficult.
You can't sign up an entire family on a single form. Forms need to be filled out for each individual so it matches to their personal record.

Overall: This software is geared toward church or ministry use. It has been great for searching our database to find individuals who are serving or not, who are connected in a community group or not, or who have not attended recently for follow-up, etc. You can customize many fields to help the software suit your specific reporting needs. Individuals can log in and update their profile, find a group, find a place to serve, give a contribution or register for an upcoming event.

Very useful and user friendly software that helps us run and grow the church

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web-based platform that's simple to use and integrates all of our giving and serving needs. Fits all of our current and future plans.

Cons: Lack of word processing capabilities for sending out printed mail merges. Compared to business based databases like ACT the lookup capability is cumbersome.

Overall: Improved communication and work flow.

We had an excellent implementation and training process

Sep 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based Profile , Financial Management and Calendar have been very helpful in congregational management.

Cons: Software still has user learning issues for new users. We also don't like how the communications settings are opt in rather than opt out. Getting users to understand and change communication settings is cumbersome.

Overall: Great cloud church management system

The support team has been great all along. Our setup was pretty seamless. Bit of a learning curve.

Sep 19, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This tool has been so helpful for communicating to groups, keeping track of newcomers and much more.

Cons: We really would love an easier way to make email communications look nicer and friendlier. They are quite limited in overall layout.

Overall: Better way to keep track of the whole congregation.
Child check-in is amazing.
Needs are a wonderful way to get people to sign up to help out in different ways.
Communicating to groups is easy and valuable.

Not ideal for smaller churches

Sep 18, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Church Community Builder is web-based. No need for a dedicated server. The organization behind Church Community Builder does really seem to care about the success and growth of your church.

Cons: Very expensive and costs increase exponentially as you grow. Reporting is lacking in the software. Ideally Church Community Builder should integrate with a powerful, yet easy-to-use, report writer software. Does not integrate well with certain label printers.

Love CCB! Makes my job much easier.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the wide variety of features that it offers. If there is an administrative need, I know that CCB can do it.

Cons: What I like least is also what I like most. The software offers many features, but this can also be overwhelming to learn so much about a software.

Church Community Builder Fan

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, it has been a great experience for church

Pros: I love the ability of Church Community Builder to integrate with our current online giving product, and account software.

Cons: At first it was a little difficult to understand how to use, however the support and various training articles are a tremendous aid.

Great tool for groups

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a GREAT software to use for groups. We use it for our prayer ministry and it ensures that we can keep everyone up to date with needs, form teams, share materials, etc.

Cons: While it is intuitive, your groups will take some time to set up. Have yourself well organized in advanced with rosters, etc., so that you can properly enter information. For some of your senior members, you ma want to consider having a training.

Overall: Quick, easy and seamless communication.

Vendor Response

by Church Community Builder on June 28, 2017

Hi John, Thank you for your review, we are happy to hear how well you are using groups! Also, thank you for providing helpful suggestions to others. In addition to training, we also provide free training workshops you can sign up for under the workshop tab on our Help Desk. Let us know what you think! Have a wonderful week, Pam

Huge Improvement over previous people database

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: integration of donate and give into software, forms, used for registering for events, community login, group interaction, ease of searching and advanced search criteria, ability to build depth with number of fields, process queues, texting, schedules, positions, needs, invitations

Cons: Ability to report on people split out by attendance to a class level or group level. The need for special version of Firefox to get name tags at check-in to print correctly.

Overall: Individuals can update their own profile, group leaders can take attendance electronically, ease of managing contributions, efficiency in reporting and collecting data.

Vendor Response

by Church Community Builder on June 28, 2017

Hi Christopher, Thank you for taking time to share your review, we appreciate it! We are happy to hear our software is a huge improvement over what you previously used. There are check-in reports that can be accessed from a manned station where you see attendance for each group/event and service times. Just turn on the reports tab within your check-in set up and you will have access to wonderful reports! Have a wonderful week, Pam Flanery

I feel like the ease of use was the worst part of CCB, paired with slow customer service.

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That you could use check-in in different forms. The barcode scanner option was very convenient and helpful. Also the functions of forms was helpful.

Cons: It was not very customizable in look or in use (forms, services, teams, etc). Also the format was not attractive - dull, plain, and boxy.

Overall: It helped us get kids checked in and keep track of our teams. It also functioned as our staff calendar that we could follow and run events through.

Probably a great ChMS 10 years ago

Jun 06, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: CCB is a beefy, feature-rich software that allows you to do almost everything that you might want to, from an administrative perspective, for your church.

Cons: The main problem with this software is that while many updates are released, it feels like a software that has been piled up for a long time rather than thoughtfully integrated. As a result even the simplest tasks are often convoluted, taking triple the number of mouse clicks than they should.

Just one example: editing profiles is cumbersome, finding information about a person requires multiple clicks through their profile information, and adding people requires a process that is more than simply filling out a simple page (you have to create a person, then find that person again from the list, then click into their profile, click to edit their password, and click "send password reset email" in order for them to receive a welcome email).

Their sales page looks fantastic, and the software at least LOOKS good when you log in, but whenever you try to do something basic, while it's definitely possible, the whole time you're trying to do something you're left thinking "should it be this complicated"?

Probably our biggest disappointment is that congregational engagement, which was a huge sales point, is virtually nonexistent. Because people cannot find other people and communicate easily (because it is cumbersome) with other people, they never log in to use the software. Even our leaders with full permissions would rather copy/paste email addresses into their own email software and communicate via email (or text message) than use this as a communication tool.

Vendor Response

by Church Community Builder on June 06, 2017

Hi Paul, Thank you for your feedback. We would like to help you fully utilize the software and would be happy review your site to see how things are set up; this could be privacy settings causing your experience to be cumbersome. I will reach out to you today via phone. Blessings, Pam

Good Program for Churches

May 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There's a lot to do with CCB. Our primary use is for room reservation and volunteer tracking. Reserving rooms and resources is easy, and takes very few steps. It takes a lot to keep track of all the volunteers our church has, and CCB puts them all in one location. We can send out emails to groups, respond to forms instantaneously, and schedule volunteers for duties. Like I said, there is a lot to do on CCB.

Cons: With there being lots to do, there's a lot to learn. Adequate training is difficult to come by in my organization, most of mine has been playing around with CCB to figure things out. At times it can be slow, and we've found that some of our administrators have lost information over time.

Overall: We get to keep 99% of our information in one central location. It helps us keep track of people and events. We use it constantly, and will be for the foreseeable future.

Vendor Response

by Church Community Builder on May 19, 2017

Matt, Thank you for your feedback! We want you and your leaders to have all the training you need; that's why we are now offering free training workshops! Here is the link so you can sign up for as many as you would like! http://explore.churchcommunitybuilder.com/register-software-training-workshops-2017 Have a fantastic weekend and please let us know if we can assist you with anything! Blessings, Pam Flanery

Neither transparent nor forthcoming for a company that claims to serve churches

May 18, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The product had much potential to help our church get organized. At first, before we signed up, their customer service was excellent. But after we signed up.

Cons: Their customer support is lacking to nonexistent. They agreed to cancel our subscription but haven't cancelled their automatic payment. When I tried to call to request a refund, they've simply given me the runaround but will not give me a solution. They did not prove themselves to be helpful or trustworthy. I had to call my credit card company to block payment

Great team building tool

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is difficult to find a software that goes beyond just the roster to actually enabling us to Pastor the people on the roster . This software gets the job done for us

Overall: Definitely makes following up with people much more effective

Vendor Response

by Church Community Builder on May 17, 2017

Chris, Thank you for your review! You are so right; people are priority and we are so thankful for Pastors like you who know this to be true! Please let us know if we can assist you with anything! Blessings, Pam Flanery

CCB makes my job much easier.

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use. My job requires a great amount of organization and tracking of people. I never have any trouble doing what I need to do.

Cons: I sometimes get overwhelmed by the amount that the software can do. I have worked with CCB for one year and still don't know half of the possibilities.

Vendor Response

by Church Community Builder on May 11, 2017

Hi Zoey! Thank you for your review, and thank you for all the work you do to impact the lives of families! We are now offering free training workshops which will really help with fully utilizing all the fantastic features within our software! You can find the form link on our Help Desk labeled :Workshops"; feel free to sign up for as many as you would like! Have a great day, Pam Flanery

I have had good experiences with CCB. Information is easily accessible in most cases.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The combination of functions into one software that is user friendly overall. Easy to locate needed information.

Cons: Sometimes registration forms can be a bit tricky to locate and help is needed for individuals who are registering for events.

Vendor Response

by Church Community Builder on May 10, 2017

Hi Brecklyn, Thank you for your post; we would be happy to assist you in making form registration run more smoothly! Please submit a ticket to our amazing Support Team and they will be happy to assist you! Have a blessed week, Pam

Would Recommend to Churches Looking for Engagement

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: integrations with other online tools, customer service has been extremely helpful, updates seem to address areas of need, number of tools available

Cons: cost is high compared to some offerings, but value is high as well. Oftentimes we have to change our internal systems because of the limitations of the tools available (I would imagine this is common for every system that isn't custom though).

Overall: Our church has been a user for about 3 years now, and we like this product for the most part. We find that it works well with most of the systems that we had set up long before purchasing, and we would definitely choose CCB again if given the option. I wouldn't recommend this to churches just looking to save contact information, but I would highly recommend it to churches looking to further engage the members of their churches through the various tools that it offers. One nice feature of CCB is all of the preferred partners with whom they work. They allow users to use other programs and tools for the church that integrate with CCB. We have partnered with several of them (like Aware3 and Protectmyministry) in order to increase our administrative efficiency for things like background checks and apps.

Vendor Response

by Church Community Builder on May 10, 2017

Hi Jake, Thank you for your post; we love partnering with you and are very excited about all the new updates we will be providing our wonderful church partners in 2017! Have a blessed week, Pam

Excellent database for churches

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We just began using Church Community Builder after moving from another database and we really like the user friendly functions and the ability for the church to have access to change their own profiles. It's been a recent switch but so far we love what we see!

Vendor Response

by Church Community Builder on February 23, 2017

HI Heather, Welcome, and thank you for your review! We are here to assist you along your implementation journey and look forward to years of partnership with you! Have a blessed week, Pam Flanery

Backbone of our Church

Feb 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With today's dynamic congregations it is essential that we have a strong tool to support our ministries. We have now had almost 17,000 people pass through our system. CCB has given us a resource to ensure that we are in constant contact with our church family. It also provides us a fantastic resource for managing givings, volunteers, building use, and staff.

CCB is a key part of our volunteer recruitment and screening process. It is the backbone of our care ministry. And, their support network is amazing! I can always get the help I need to navigate issues.

Vendor Response

by Church Community Builder on February 09, 2017

Thank you so much for your review Andrew; we appreciate your wonderful feedback! We consider it an honor to partner with you as you impact lives through your ministry! Thank you for all you do! Pam Flanery

Continually Improving

Feb 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Database
Church directory
Volunteer scheduling

Cons: Mobile-friendliness

Overall: We've used CCB for a couple of years now. Some of the basic processes work great - church directory, finding emails and phone numbers and addresses, etc. Also works great for tracking tithing and giving, as well as letting users print their own year-end-giving tax receipts. For us, it put multiple databases all in one place so that all our members user information is always up to date.

The scheduling system is handy. The recent improvements of allowing members to respond to an invitation via text is a huge improvement. Also, the recent relationship with PushPay and eChurch apps is a nice partnering. Now our attendees and give electronically in the services using our church app, and their giving is automatically recording in CCB. This has allowed us to cater to the next gen that doesn't carry cash or checks and still allow them to be able to give.

Compared to worshipplanningcenter.com, there are some features still lacking but they are continually making improvements. The site itself isn't completely mobile-friendly yet (forms being the most frustrating feature), but as a church we are very happy with the system.

Vendor Response

by Church Community Builder on February 07, 2017

Thank you for your review Leah. We are excited about the upcoming releases that will definitely make us more mobile friendly! Thank you for all you do to impact the Kingdom, Pam Flanery

seems good

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: only been using it a little but overall seems good, you can organize people into groups to do things in a church setting the only real problem is the way the email distribution works is once someone is in the list as far as i know you cant get them out

Vendor Response

by Church Community Builder on January 26, 2017

Hi Cliff, Thank you for the review! What email distribution list are you referring to? There are choices of who you can send emails to and you can remove anyone you would like on the mail merge recipient list. Please submit a ticket and our Support Team will be happy to show you how! Have a great week, Pam

A huge help

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to connect with church community, tithing online, emailing specific groups, finds volunteers

Cons: Not intuitive

Overall: I love that CCB works at different capacities. I've used it on a very general basis (mostly just as a way to tithe) and in a more comprehensive way (to communicate with groups within the church, find volunteers, and create a profile for myself and family). It works great at any level! To be able to do all of that online is such a big deal these days!
Our church has a designated staff person that helps manage CCB and helps others use it - this is great since there are a lot of ways to use CCB that are a little hard to figure out without guidance.

Recommendations to other buyers: Learn as much as you can about this software in order to use it to its full capacity

Vendor Response

by Church Community Builder on December 14, 2016

HI Claire, Thank you for your feedback! We would love to set up video call with you to show you ways to use the software so it can become much more intuitive. I will reach out to you today! Have a wonderful week, Pam

Not the best

Dec 08, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Church Community Builder (CCB) may be a great church database tool for beginners, but it lacks the functionality and flexibility we wanted for continuing to grow our congregation. It was difficult for volunteers to use, and doesn't have the notes function we wanted to pastor our people. If you're a smaller church looking for a beginner database, this could be an option for you.

Vendor Response

by Church Community Builder on January 26, 2017

Hi Sara, Thank you for your review. So that we can assist you better, can you please submit a Support Ticket with the functionality you feel is lacking? We released an update for our volunteer piece so our Schedule feature is much easier to use. We will be releasing even more updates in the coming months that will make it even easier for volunteers; we are VERY excited about these changes! Have a blessed week, Pam Flanery

Great way to keep everyone connected!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We use CCB to allow teams to schedule, and stay on communication with one another. Members can also sign up for other teams, and connect with members.

Vendor Response

by Church Community Builder on December 07, 2016

Britnie, Thank you for your review! We are very excited about our new Schedule update as well and glad to hear your teams are connecting well and utilizing this excellent feature! Have a wonderful week!

All around great tool, for all your church needs!

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We switched from another Church Management Software, and our transition was pretty seamless with the help of CCB "Church Community Builder". They make sure that you are happy and have everything that you need to learn how to use everything perfectly. The software is very customizable, with many different options for what you need to accomplish. They have personalized training for you and your teams to make sure everyone is on board with everything that you need.

Vendor Response

by Church Community Builder on January 26, 2017

Ronnie, Thank you for the review; we appreciate it! We think our training is SO valuable, if fact, we are now offering free training workshops beginning February 14, 2017; look for the sign up form link in our February Newsletter! Have a great New Year! Pam Flanery

Great product, terrific platform, but you must fit their system

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The controls are completely fluid, so you can set up your works flows and reports just like you like them. The platform is beautiful and easily customizable.

Cons: CCB is very selective. They want to partner with churches, but only ones whose vision will fit the kind of ministry they have built CCB to support. They are not snobs by any stretch, but they take a few conversations to make sure you are a fit for each other.

Overall: CCB is a terrific platform with intuitive controls and a wide range of possibilities. With settings and controls on just about everything, you can customize CCB to fit your church's needs. However, the process of getting on board with them is a bit intensive.

Recommendations to other buyers: It's a great investment for any church, but it's intensive. Have the first few conversations to see if the fit is there first, then see if the other details fall into place.

Vendor Response

by Church Community Builder on December 06, 2016

Drew, Thank you for your feedback!

Effective, but not particularly intuitive

Nov 20, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: This software was used by my church as a platform to connect the whole group. It was useful as a mass-email or bulletin platform, but came up short in the arena of personal communication. Any time I sent a private message, the only way to track that communication was sending a copy to my personal email address. The lack of message consolidation made tracking down notes or correspondence difficult.

Vendor Response

by Church Community Builder on November 23, 2016

David, Thank you for your feedback. Please know we are committed to continual improvement and appreciate you taking the time to share your comments. Have a blessed Thanksgiving, Pam

Ok sometimes, but needs work

Nov 09, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is church focused and let's you be able to collate information and put people in process queues for follow up.

Cons: Just overall, this is a pretty basic CRM. As your church grows you may well outgrow this CRM.

Overall: I use this software as a volunteer in church. It's cute, but there are some headaches. It's VERY limited in its ability to generate reports. For example, we have a team of elders who pray over prayer requests and praise reports weekly. My team collects the requests and compiles them in a MS Word document. We would LOVE to be able to add the prayers to each person's record and then run a report for new prayers added that week, but its impossible because you can't run a report with notes in them.

Also, the scheduling of volunteers is a nightmare! It's hard to schedule my team for shifts and I have a small team of only 13 people.

Vendor Response

by Church Community Builder on November 09, 2016

Hi Cassandra, Thank you for taking the time to provide a review. Good news, we have just release an incredible update to our volunteer schedule; you can check out all the new updates here: https://www.churchcommunitybuilder.com/software-news Also, you can access people's notes within seconds through the Individual Notes option under People Reports, you can also export these notes to Excel as well if you wish! The leadership of your church would need to provide you with Admin Privileges in order for you to run this report if you do not see this option. We agree with you; our Process Queues allow church leaders to follow up with individuals to make an eternal impact on their lives...it's a powerful tool that our church partners say they cannot do ministry as effectively without! Have a wonderful week!

Okay for the church world

Nov 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: CCB is yet another attempt to help churches connect with members. It does require significant training and most members find it difficult to use. It works well for tracking assimilation and giving.

Vendor Response

by Church Community Builder on January 26, 2017

Hi Shawn, Thank you for the review! I wanted to let you know that beginning February 14, 2017 we are offering free training workshops on all topics so I hope you and your leaders will take advantage of these sessions! A Newsletter will be sent out the firs part of February with a form link so your leaders can sign up for whichever topics you would like! Have a wonderful 2017, Pam Flanery