QT9 Quality Management

4 / 5 15 reviews

Who Uses This Software?

Any organization tracking regulatory compliance (ex: ISO 9001, ISO 13485, AS9100, FDA Compliance, etc.) or any organization looking to make their quality system paperless in a user friendly interface.


Average Ratings

15 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • QT9 Software
  • www.qt9software.com
  • Founded 2005
  • United States

About QT9 Quality Management

Standalone and Enterprise ISO 9001, AS9100, ISO 17025, ISO 13485, & FDA quality management software. Web Based solution that can be purchased and installed on your server or hosted by our service. Manage entire QMS utilizing document control, corrective actions, nonconforming product, training, ECR/ECN, inspections, audit management, maintenance, customer complaints, supplier quality, calibration, and more in a user friendly application with 21 CFR part 11 compliance for electronic signature


QT9 Quality Management Features

  • Audit Management
  • Compliance Management
  • Corrective Actions (CAPA)
  • Defect Tracking
  • Document Management
  • Feedback Tracking
  • Incident Management
  • ISO Standards Management
  • Knowledge Management
  • Maintenance Management
  • Nonconformance Tracking
  • Risk Management
  • Supplier Quality Control
  • Testing Management
  • Training Management

QT9 Quality Management Reviews Recently Reviewed!

A very solid QMS option

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Overall a very good value for the price.

Pros: Easy to use, all of the modules are integrated to one another, fast setup / configuration. the support that you receive from QT9 is always fast and effective.

Cons: The software cannot be customized to your exact needs. It is not possible to change the name of modules or tabs within the system or to hide ones that your facility does not use.

QT9 all the modules, tons of training and service

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We are a tiny manufacturing company. Recent audits for a large and valuable customer have driven the need to develop our Quality Management System. QT9 was the only reasonably priced option that didn't make me pick upfront which handful of modules I might need. I still haven't started using everything QT9 has to offer but my CAPA and Customer Feedback programs are robust and well documented. The automatic emails to designated "Responsible Parties" seemed to really please my last auditor. I even use it for my Safety Incidents/Investigations.

Pros: You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Cons: Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

Decent, not great.

May 26, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: QT9 is a definite step up from using spreadsheets for a QMS. If you have no idea what ISO 9001 is and you need to implement to pass an initial audit, this software will do the trick. When used correctly, you shouldn't have any audit findings with QT9. Unfortunately, for many companies that will be where the upsides end. The system isn't interconnected with other business processes, so it's time-consuming to manage data. The time is further compounded by the fact that the system is not fast. 3-4 second delays are common, which can add up to a significant amount of time. QT9 works best if all of your products/parts/inventory are loaded into the system, but that means constantly keeping another system up to date and the double data entry introduces another point for error. If QT9 were able to interact directly with other business management or even accounting software, it would be far more usable. As it currently exists, QT9 is a good tool for passing audits as long as you keep it up to date and have good discipline, but we haven't found that it actually improves the business. A quality management plugin/addon for your accounting system or a business management/ERP system with quality management included would be more useful.

Pros: Includes everything needed implement an ISO 9001 system, tracks the requirements in the standard closely, and has lots and lots of extra functionality. Support staff is excellent.

Cons: Slow. Lots of moving between pages in a fashion that is time consuming and not intuitive. System is not connected to your other business processes.

QT9 Experiences

Nov 09, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Comments: QT9 has been somewhat helpful with the implementation of our new regulatory system.

Great software for the price

Oct 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: QT9 covers all your need for GFSI audits. It is easy to use when you understand how it works. The software was not always fitted to my needs, but with some creativity I was able to use the fields for a different purpose than what they were intended.

Pros: Very nice connection between the documents database, training and maintenance functions. Great price structure where you pay by number of simultaneous access. Nice updates with increased functionality about twice a year.

Cons: I would like more open fields and the ability to hide some fields in the printed report. There are a lot of steps to enter a document with several validations. The process is a little long if you have to do many documents. You can't restrict the emailing to specific functions (for example: documents to approve only, task attribution only...), so you end up with way too many emails in you mailbox, which defeats the purpose.

Recommendations to other buyers: Great product for small size companies and also nice to manage multi-sites of small sizes.

Cuality systems software

Sep 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Its a friendly software for quality system control because it's easy to use and has a complete management and the necessary areas.

Cons: I only tried the demo version, but wasn't so easy upload documents

Recommendations to other buyers: This is a friendly and complete software, complies with ISO family and not so much expensive as others in the market

QT9 Has Changed Our Company

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This product completely guides your Quality Management Team in the creation, management and utilization of your QMS. The QT9 support is personal, thorough and effective. The product is easy to learn and makes the quality management process extremely efficient.

Cons: The product is available to my competitors. The product is so extensive that you feel you are not utilizing its full potential.

Recommendations to other buyers: Make sure you cover all of your QMS actions when testing these products so you can truly see how your company will be able to utilize the system.

QT9 Implementation and Population

Jun 01, 2016
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: For CARs, the information is all in one convenient location. The Employee Training location allows us to attach documents (we keep Curriculum Vitae in the Related Files section). This allows for a one-stop-shop when audited on employee training and experience. Vendor has been incredibly interactive and helpful when we have had questions/concerns. Also provided requested on-site training that met our expectations and timeline.

Cons: Unable to perform 'text' searches. For example, performing a search within the Master File attachments for a term or other document number is not available. In addition, I create training records for new hires; the content and attributes are always the same. It would be helpful if I could copy an existing record. As part of the Quality organization, I notice grammatical errors. QT9 has several messages that contain mis-spellings.

Recommendations to other buyers: For companies that do not require BOMs/Routings, this software meets our compliance needs.

I think that QT9 is dependable and user friendly.

Oct 09, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company role is QA Documentation Specialist and most of my day is spent working in QT9 in the Document Control and Training sections in QT9. QT9 performs well for these two important functions. Any questions that I do have are answered quickly and are always very helpful.

A major timesaver

Jun 21, 2015
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of functionality which is provided, considering the price of the software. The fact that there is a certain amount of latitude in terms of configuration and for the most part, you can build the system to suit your requirements. Also, even though the system is built to utilize electronic signatures, there are also the option to take a hybrid approach if you prefer to have certain documents physically signed. The document control and change control modules are of a good standard, and also the facility of being able to add related documents (which are linked to live documents) is particularly useful. I also find the management review module excellent, and has saved me a lot of time in terms of how I used to manage this feature.

Cons: The vendor management system is not as functional as I would like and is the module I find the least useful.

Recommendations to other buyers: Using the trial installation is vital in order to assess the suitability for your own needs. Also having several different types of users so that you can get a rounded opinion.

Excellent support, traceability and ease of use.

Jun 17, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

Cons: One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day. Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Recommendations to other buyers: 1. Contact other users for their input 2. Use real life cases to try out each module. Actually try inputting documents, CAR's, etc. to see how it fits with your system and complement your paper systems. Look at the actual workflow 3. The modules can be implemented one at a time, so it doesn't interrupt your existing process.

Good product but very little possibilites to adapt it to your business

Jun 05, 2015
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It provides the basics for the management of the quality for a small scale company at a good price. The pricing options are very good and adjustable.

Cons: It is very stiff in the way it is built. There is very little room to personalize the different type of product, if we want to hide some fields in the reports, the report options are very limited while they are the basis of a good quality communication. There is no option to personalize the emails notofications. You really get flooded by emails!

Recommendations to other buyers: You really have to adapt your quality organization to the way this system is built.

ISO 17025 Calibration lab using QT9 as its QMS

Apr 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ready to use right out of the box. QT9 was there at the beginning to help us get started with the product.

Cons: They need to improve how equipment is maintained, but we have been notified that this will be corrected in the next release.

Recommendations to other buyers: Make sure you use their great online support feature. They are very responsive in getting back to you on any questions you have.

QT9 Quality System Management Software

Apr 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: QT9 has made a tremendous improvement in our ISO 13485 quality system. The ability to link audits and non-conformances to corrective actions, documents and personnel to training records, and receive e-mail notifications of required actions truly automates our system. The PM module has made it possible to quickly oversee the status of our maintenance function and ensure that PM's are completed on a timely basis. We no longer need to fill up banker boxes with paper documentation. Everything including history is located on a server that we can access from any PC at our facility, at home or on the road.

QT9 Business Sense

Apr 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been able to replace 5-6 core systems with QT9. As a result of this easy to use tool we have increased the the effectiveness of our entire ISO system by an order of magnitude. Surveillance audits are now seamless and easy to facilitate. We couldn't be happier with QT9 and the great support we receive from them. If you are looking for an easy to use, effective, and relatively inexpensive solution to your ISO management QT9 is the solution for you.