Agency Manager

4 / 5 47 reviews

Who Uses This Software?

Agencies of all sizes, lines of business, and payer types use Kinnser's web-based software to efficiently manage their business from anywhere, anytime.


Average Ratings

47 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Kinnser Software
  • www.kinnser.com
  • Founded 2003
  • United States

About Agency Manager

Kinnser Software is the web-based software solution for agencies of all sizes, lines of business, and payer types. Authorization tracking, eligibility checks, and integrated Care Plan/OASIS bring efficiency to every intake, while customizable features like form pre-fill and selective QA deliver the right amount of oversight for your staff. Kinnser also offers complementary products, which can be used on any device, to perform visit verification, accept e-referrals, and offline charting.


Agency Manager Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Agency Manager Reviews Recently Reviewed!

Could be a lot better

Nov 09, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support

Comments: Over all, Could be a better product if you would consider the clinician out in the field and make more user friendly. I think it was geared to sell it to office admin.

Pros: Takes the place of a lot of paper, I can find out information without calling office, saves trips to office.

Cons: NO AUTO SAVE. I spend so much time rewriting notes because it doesn¿t always load correctly, or if I¿m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves. The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software.

KINNSER IS CLEAR FOR PT EVALUATIONS

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

Cons: PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES

Not what we needed

Sep 12, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently.

Pros: There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based.

Cons: It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system.

NEEDS UPDATING

Aug 14, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: EASE OF USE BY CLINICIANS AND OFFICE STAFF, EASY SCHEDULING, EASY BILLING, COMMUNICATION AMONG CLINICIANS, INTERNET BASED

Cons: NEEDS UPDATING OF TECHNICAL ASPECTS, NEEDS BILLING UPDATES, NEEDS GOAL AND INTERVENTION UPDATES, NEEDS POC UPDATES

I live Kinnser

Jul 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: it was super easy to use.

Pros: easy to use customer service value I would recommend it to new company's starting out because they will help you along the way

Cons: I like Kinnser overall they weren't really any cons except for freezing up sometimes. I just didn't see it being able to grow with my company.

Im not sure when the last contact was made with the vendor because when I started with this agency in April, the contact person on our side had been gone since last September and no one had had any good orientation to the software

Jul 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I am looking forward to our new software

Pros: I have not discovered anything that I like about Kinnser.I have used other systems that have issues bit this is the worst i have come across

Cons: The IDT meeting is tedious and causes us to take hours when it should be less than 90 minutes-the careplanning set up makes no sense scheduling is complicated and too many steps involved

This is the BEST product!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This system, compared to others, is better. Do not waste your time and money with other software.

Pros: Ease of use. Has written, as well as, online training and instructions. Customer Support response time is almost immediate. New users can train in less than 1 hour. Reports and software functions are "compliant". This software ensures "Survey Readiness". Training is flexible.

Cons: Take the extra time to utilize the offered Kinnser Agency Process Review. This was the most effective way to ensure your processes are going to be addressed within implementation training.

Very Easy and Popular Software, Not perfect

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Extremely popular, especially with your contracting therapy agencies Easy to use, simple Follows Medicare Requirements Good Support Staff

Cons: Very fixed software, customizability is hard to accomplish Not great billing HHRG information about what contributed to Oasis assessment points No DDE software as part of the agency manager

The Best I have Ever Used!

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I haven't used such an easy system for Home Health. I have had some pretty difficult systems but Agency manager by far is the easiest!

Cons: I don't have a lot of cons to think of but one I could say would be sometimes it freezes up on me and makes me lose what I was working on but that never really happens often for us. When it does, we just give the technical support a call and they usually just tell us it was a glitch and it should be fine if we log out and back in.

We Love Kinnser

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This is a great product with fast response times and amazing functionality. One click and you are right where you need to be.

Cons: Sometimes it's very slow and customer service isn't very helpful. They have slow response times and sometimes even tell us they are unable to help.

Overall: When I joined the company over 2 years ago, I was taught the ropes of Kinnser Agency manager and Kinnser Hospice. I thought and still think that it was very easy to navigate and learn everything I needed to know!

Recommendations to other buyers: Be open to learning everything you can about the product. Take tutorials, lessons and tips on anything and everything so you are able to emerge yourself in the product.

Point of view from a field nurse

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros: Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons: I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Recommendations to other buyers: Makes charting faster, easier, more accurate, and you'll have more continuity of care. Try this system and you will not be disappointed. You will wonder how you ever survived without it!

Potential to be the best

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc...

Pros: User friendly

Cons: I hate not being able to see multiple patients and their schedules at the same time. Also very expensive...

Recommendations to other buyers: Do your research.

Kinnser Agency Manager

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My agency has used Kinnser for 1 year and overall it is an excellent product. As with all Electronic Health Records, there are a few minor things we would change.

Pros: Billing overview you can see all or your claims in one place, if they are ready to go, and if they have paid. Documenting visits notes extremely easy to learn. Calendar view with visit types is very easy to follow. Customer service is immediate.

Cons: Rescheduling a visit date, I would like for it to be able to change it in more than one place.

Recommendations to other buyers: Great product, easy to learn, quick turn around for customer service

Satisfied

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Had never had a software system like this, so initial learning curve high. But after that would not want to be without it.

Pros: Very geared for our industry

Cons: Have to be very exact w info entered

Recommendations to other buyers: Not really

RN, Director of Nursing

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct.

Pros: I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc...

Cons: Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved.

Recommendations to other buyers: My advice is to purchase this software! Once you learn how to use it, you won't want any other for home health documentation!

KINNSER

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: REALLY LOVE KINNSER. IT IS VERY EASY TO NAVIGATE AND HAS MADE MY WORK SO MUCH EASIER. I GET A LOT MORE THINGS DONE IN MY WORK DAY USING KINNSER THAN OUR PREVIOUS SOFTWARE. I WOULD HIGHLY RECOMMEND THIS SOFTWARE.

Pros: VERY EASY TO NAVIGATE, UPDATES ARE ALWAYS TIMELY, PROGRAM WORKS FAST, EASY TO ADD AND DELETE VISITS.

Recommendations to other buyers: BUY THIS PRODUCT YOU WILL NOT BE SORRY

Kinnser Software Review

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Kinnser Software is basically "self-explanatory"! So far, Kinnser in itself has proved to be exceptional. The billing Manager thru Kinnser is so much easier than our previous software and cut down on my billing personally by several hours!!!! I don't know what else to say except give it a try. You really don't have that much to lose but everything to gain with Kinnser!

We like Kinnser.

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I own a therapy staffing service and work with approximately 8 agencies who use Kinnser. Each agency customizes their user rights to allow a variety of interfaces. We have used locked down versions that only allow extremely basic privileges and didn't like it. Versions allowing clinicians even a moderate amount of flexibility are far easier to use.

Pros: When agencies allow users to "use previous note" the system flows between the evaluation and the regular notes and then on to the discharge very well.

Cons: 1) When agencies do not allow users to "use previous note" there are big information gaps between the initial evaluations, visit notes, reassessments and discharges. 2) The pain section of therapy notes don't allow clear documentation of interventions or results of intervention. 3) We wish it was easier to document the progress towards goals by having the goals project foward between all the visits, whether or not other clinicians have documented towards them.

Recommendations to other buyers: Be sure to allow users to "use previous note".

Kinnser

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Kinnser is a good product for the money. As a brand new company starting out it did the job, however you get what you pay for and I believe we will re-evaluate our options when our contract is up.

Pros: Easy to navigate Easy billing Easy notes for caregivers

Cons: System does not always function properly Excessive saving needed slowing down your process regardless of what you are doing Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in

Kinnser

Nov 10, 2016
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: First experience 2 years ago was great and I was super excited to use Kinnser. We only had Medicare patients at the time and it was super easy , no problems ( old Kinnser version) . Easy scheduling , easy billing , Medicare number verifications etc. Less paperwork . easy to track orders. But unfortunately after the new version took place everything seem to go down hill. We started having problems generating claims, we were losing data with each software update :( Very disappointing .

Pros: Easy to use .

Cons: Loosing data

Recommendations to other buyers: Easy software to use. Super friendly but unfortunately to may issues with generating claims, when system is updating we lose data.

Excellent product

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Agency manager using Kinnser have been an excellent opportunity for me to do my work better. I classify the usability of the system as high. It is a very intuitive system.

Case Management Software

Oct 04, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We were told that we would be able to customize the software for the case management segment of our business. Not so much.....

Pros: Good for private duty.

Cons: Customization did not happen.

Great product

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great product. User friendly. Works as advertised great support. Highly recommended

Pros: User friendly

Cons: None

Recommendations to other buyers: Buy it

Not good

Oct 04, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: We bought Kinnser for our start-up agency and there were a number of challenges right off the bat. Learning it was, in many cases, not intuitive. Worse, there were modules that simply didn't work and they were not able to fix them. We cut our losses and moved to another system and are very, very happy

Pros: Mobil app is very easy to use and has lots of functions

Cons: Not intuitive. Some modules did not work. Clunky.

Recommendations to other buyers: Look elsewhere.

Love the interface

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy and user friendly. Excellent customer service.

Pros: Home health functions are ideal.

ADLware Lots of Potential, but...

Sep 20, 2016
3/5
Overall
3 / 5
Ease of Use
1.5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength.

Cons: As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software.

Recommendations to other buyers: Be very clear and upfront with your needs. Make sure that you discuss them with the training department, NOT the sales department as I had. The answers of the capabilities of the software is very different between the sales dept and those who have a much deeper working knowledge of the limitations of the software.

Great Product but hard to Navigate

Sep 12, 2016
3/5
Overall
2.5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: It offered a lot of features to help you work more efficiently. This product offered telephony, wide option of reporting, and scheduling.

Cons: It was a tad complicated to navigate. They really could simplify this program a bit more. When we were test driving the system at my previous job we were all very anxious to switch over due to the complexity of the product.

Recommendations to other buyers: Always make sure the product that you are interested in offers a wide variety of options and helpful tools.

Kinnser Review

Sep 10, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The assessments and notes are very easy to complete. I like the calendar and the scheduling reports.

Cons: The managed care reports related to billing and payments.

Recommendations to other buyers: I feel that Kinnser is best for an agency with 100% Medicare census.

Moving to another software after only 7 mos.

Sep 09, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much.

Cons: Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does.

Recommendations to other buyers: Do your home work and make sure it really does what they say it will.

Awesome, easy, user friendly EMR

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win.

Cons: I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted.

Recommendations to other buyers: When doing a demo take the time to manipulate the software instead of just allowing the rep or a program show you the capabilities. Take some time prior to your demo to document all the areas that you use your current software. When your demo comes ask about how it works in the new system. Have other people from different areas in the company relative to the program demo with you so you have a team approach to the best answer.

Frustrating and out dated

Sep 08, 2016
2/5
Overall
5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
1.5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: ease of use by clinicians visit notes: populating information from note to note

Cons: Lack of response to issues, Out dated templates, not having current mandatory information from CMS on templates

Recommendations to other buyers: Need to listen to customers regarding requests and research as to why the request. If it's a CMS requirement then it should be included across the board for all. I am a rehab manager and my therapists have to remember to enter temperature or remember to document on quality of pain which are CMS requirements but KINNSER does not prompt. The software really needs to prompt clinicians otherwise even the best of them forget. ie If there is a med change in the home then the software should prompt clinician to update the med profile and write an order. KINNSER Speech therapy notes were totally out of compliance and did not give adequate area for clinician to add all the information required, we asked for years to change/update ST templates and only recently they did. But it's too late because my company has decided to go with Kantime. I don't know anything about Kantime.

Home Care Review

Aug 19, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Vendor was very helpful. However I feel that a representative should come out and do a one course on the software. We have a sister facility and was told we could use this software at that location for billing as well. The invoice total is not matching up correctly with client hours. This one of the reason we chose to go with Kinser instead of Clear care.

Cons: Would really like some one on one training for our Home Care because we have 2 locations.

Recommendations to other buyers: It is easy to learn and very helpful with staff and client scheduling.

Used ADLware for my home care agency

Aug 14, 2016
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: ADLware was my first option for software when I first started the agency in Dec 2014 not knowing any better I went with them because I believed they could meet all the needs of my agency.

Cons: *System has bugs and crashes which I'm sure others do as well *Billing- I've been trying to split a invoice between the VA and Client for a month now and still have yet get tech support to allow me to let the VA pay for so many hours at a certain rate and the client at another rate and pay their portion (this is one of the main reasons I'm switching) *Don't allow families to pay invoice in software so families have to call office to pay over the phone *Alerts could be better some times I'm alerted by text sometimes I'm not

Recommendations to other buyers: Be sure to watch a demo and have all your questions written down and have them show you not tell you they can do this or that. This is my last week with Kinnser ADLWARE I'm going where I should of went almost 2 years ago and that's ClearCare

Kinnser ALDware

Jul 07, 2016
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything.

Cons: 1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse. 2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now. 3) They are more concerned about rolling out new features and will not fix the old. 4) Many of the new features pertain to accounting.

Recommendations to other buyers: 1) Look elsewhere if you can. 2) Don't listen to them when they say they support/do X, Y, and Z. Ask them to show it instead. We fell for this and when we found out features they say they provided weren't there we were out of luck. 3) Again look elsewhere. ClearCare, Homtrak, are similar products and work 10x better.

Kinnser review

May 26, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to learn, menu driven They're in Texas and makes training easy for us.

Cons: Slow to implement changes Tech support not veryhelpful

Recommendations to other buyers: Look at all areas of the software, make sure it fit your agency

Bad experience with Billing Manager 2.

May 24, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: User friendly for Patient documentation. Easy to create POC.

Cons: Billing Manager 2 is a headache. Poor customer support Slow server. Expensive.

Recommendations to other buyers: We are using Kinnser since 2010. Customer support is getting worse each year. Still user friendly. Expensive.

Brand New to the system- Non Medical Home Care Agency

Feb 25, 2016
4/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Very accurate and reports are great. Caregivers are getting it by the 3rd week.

Cons: The server is slow and 2 times system down. Also having to input everything in the beginning was very difficult and tedious with 200 clients.

Recommendations to other buyers: Get the server to be faster and maybe more support individually upon initial start of the system. It was very tedious with too much information in a group. Maybe more individual time.

Buyer Beware

Oct 30, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The financial applications do not work. Balances are created twice (or more) causing huge overstatements in revenue and AR. This occurred in our agency in 2012 and we were assured it was fixed. Many people in our company lost their jobs because of the huge financial impact of these overstatements. After using a manual spreadsheet for 2 years, we transitioned back to using their financial reporting and it is occurring again. The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned.

Vendor Response

by Kinnser Software on November 02, 2015

Hi Alicia, We are sorry to hear that you've experienced difficulty with the financial applications within Kinnser Software. I understand that the leaders of our Product and Services Teams are working with your agency to resolve the issues you've encountered and I trust that they will be able to alleviate your concerns. If you have any questions in the meantime, please feel free to email me at angie.li@kinnser.com. We value your business and feedback, and as your software partner, we take your concerns seriously. Angie Li

New to Kinnser

Jul 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of following the work flow helps with managing our clients and caregivers.

Cons: Can't say what the least is until more experience.

Recommendations to other buyers: Too early for us to say, but I'm looking forward to learning the advantages of having Kinnser Software as my go to program.

Finally a program that works!

Jun 05, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software itself is very easy to use, very comprehensive, and makes our agency even better. I love the clinical side and the financial side too. Vendor is very easy to work with, good training and very good customer service.

Cons: Wish that our onsite training could have had more hands on instead of just watching.

Recommendations to other buyers: Give Kinnser a try, they are great. We had been looking for a program for a couple of years, we were working with a really bad program that made our jobs very difficult, this makes it easy and makes our agency a better one.

Great product which is comprehensive, compliant, and cost effective

Apr 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is one of the only product which is complete in providing the continuum of Therapy and Agency integration, which helps bring the staffing and the Agency integrated.

Kinnser Review

Jan 23, 2015
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: From the clinical point of view, it is a very good system. Of course, there is always room for improvement, but overall, it is better than the competitors on the clinical side in my opinion. The ownership and management are accessible and typically responsive to hear my concerns.

Cons: The time it takes by office support personnel to manage the scanning process of documents into the system.

Recommendations to other buyers: Understand not only the clinical side of the software, but also the back office functionality of the system. Also, the inability to work offline while in the field is still a major issue for the clinical staff. If Kinnser were to fix the scanning problem as I suggested last year, I would be the biggest producer in their entire sales department.

We have been on Kinnser for a year, and I could not be happier

Oct 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The system is user-friendly and easy to utilize for all aspects of our business.

Cons: It needs to have a category for PRN visits where it states SN/PRN visit.

Recommendations to other buyers: Use a company that is user-friendly and easy to understand.

Aug 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Kinnser Software is easy to use! My staff and clinicians love the workflow. Since using Kinnser, our agency has seen a decrease in overhead expenses. When Medicare every year is decreasing reimbursement rates, Kinnser really helps us stay afloat. Kinnser's customer services is awesome. No waiting and I get a support specialist in minutes to help me out. They also hold educational and training events in my area several times a year. I love Kinnser Software.

Jun 21, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I have been using Kinnser for two years and I can't imagine a system that is easier to use or a company that is as responsive to their clients as Kinnser. This is my first experience with an Electronic Medical Record system... or any medical record system because I don't have a health care background. If I can learn this system as quickly as I did, any one can! I cannot say enough good things about Kinnser's staff. From the CEO and down the line each and every person is kind, friendly, skilled and responsive. Every call or email question, inquiry, or suggestion is acknowledged and responded to within at least 24 hours. I would highly recommend this product and this company to everyone.

Jun 21, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Optimal Care, Inc. is a Medicare certified Home Health agency located in southeastern Michigan. Three nurses make up majority ownership of the agency and our nurse practitioner model of care is unique in the home health care market. We transitioned from a server based software system to Kinnser, a web-based software solution in 2010. After 2 laptops were stolen containing protected health information, it was vital to transition devices/software that does not store patient data. All of our clinicians complete point of care documentation utilizing iPads. Our conversion to Kinnser was seamless. We selected a conversion date and opened all new patients and recertified all active patients in the new software system. There was a 60 day overlap of systems, however, the transition to a web based solution was well worth the time and effort for conversion. The customer support team was knowledgeable and dedicated to guide us through the smooth transition. Kinnser is an extremely user-friendly software system. With this web-based, solution we have eliminated our IT department and license fees, reduced device, maintenance costs, as well as our training hours by 4/5. Our accuracy, timeliness, cash flow and clinical documentation have improved tremendously, helping us meet the demands of the current home health market.

Jun 21, 2012
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Kinnser Agency Manager is awesome software for home health. I am the clinical leader and co-owner of a privately held medium sized home health care company. We have been using Kinnser for two years and are very happy. We switched from server based software to a web-based soft ware due to both patient privacy issues and to improve accuracy by mandating real time point of care documentation. Kinnser was an obvious choice for three main reasons: 1) Ease of use and training for field clinicians. 2) Functionality on iPads made having all full-time and per visits on point of care feasible. 3) Client support and commitment We can train an experienced home care clinician to use the system in less than 1 day. When I say we I am referring to clinical trainers and human resource staff. This software eliminated the need for an IT manager, which has allowed us to provide a truly meaningful clinical training from day one.