--- title: "WellSky Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WellSky Home Health the right Home Health Care solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/97558/WellSky-Home-Health/reviews/" page_type: "reviews" language: "en" --- WellSky Home Health 3.4 (100) [View alternatives](https://www.capterra.com/p/97558/WellSky-Home-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 7th, 2026 # Reviews of WellSky Home Health Ease of use 3.7 Customer Service 3.2 ## Pros and Cons in Reviews MV Melissa V RN Case ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “helps with compliance and how they are continuing to grow and develop their programs, plans and goals function, new wound documentation“ September 9, 2025 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We create multiple tickets for their customer service team regarding critical issues and no one resolves.“ January 16, 2026 AS Ashleigh S VPHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Clinicians are able to chart easily and spend more time conducting patient care in the home.“ September 8, 2025 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Recent issue with EVV transactions since 12/13/25 that they don't care to resolve which has resulted in UNPAID CLAIMS WITH MEDICAID.“ January 16, 2026 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to navigate for scheduling, offers analytical reports and able to see future company projections.“ January 16, 2026 LS LaJuan S Home Health DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Adding goals is very labor intensive, reading through notes on other disciplines can be tedious if looking for a specific task.“ September 8, 2025 SC Stephanie C PresidentHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Love the forum and all the activities set up to engage us through out the day .“ September 8, 2025 DH Debra H Director of Quality AssuranceHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “somedays it has some glitches and staff lose the work that they done.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Physical therapist Hospital & Health Care Used the software for: Less than 6 months ### "Potential but is not carried out " December 3, 2019 4.0 It’s okay, I’ve used better documentation systems. Pros Can make templates to make documentation more efficient if you are seeing similar diagnoses, can easily see when things are due Cons Very hard to navigate once in the note, automatically logs out after 10 minutes of inactivity, doesn’t save automatically which is super inconvenient at times Review Source JP Justin P. Hospice Chaplain Medical Practice Used the software for: Less than 6 months ### "WellSky for Hospice" November 21, 2020 5.0 WellSky far surpasses the previous software we used a few months ago. Pros WellSky for Hospice has simplified managing my patient load and insuring that all of my workload is organized. Charting is simple and easy on this software. Cons The Messaging feature does not allow you to scroll through messages while viewing a message. If you receive several messages, you have to constantly back out and view each individual message. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Numerous IT issues and difficulty in the software. Review Source NR Nir R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible customer support do not recommend" January 22, 2026 1.0 You're completely on your own. Customer support takes forever to respond. ZERO onboarding support - did not even get to demo they system. they don't offer any demo. Pros Nothing good about this system. Several systems tested beat this by 1000 miles. No support. No demo before purchase. Cons Horrible customer service. They don't offer live demo and force you to pay before seeing the system. ZERO training and absolutely NO onboarding support. Review Source MC Maria C. DPCS Health, Wellness and Fitness Used the software for: 2+ years ### "Productivity assistant" September 9, 2025 5.0 We have been using Kinnser now by wellsky since 2012. The only problem that I usually complained is retrieving the total assigned patients to the clinicians. Pros I like how user friendly it is. I can navigate it easily. Able to see the daily productivity of each user. Cons I dont like the downtime during maintenance especially around at 7:00 pm pacific time. This about the time when most quality assurance personnel review the clinician notes. Review Source aS angelina S. RN Hospital & Health Care Used the software for: 1-2 years ### "cmmchh2025" September 8, 2025 5.0 highly recommend it easy to navigate in a rural area where i work its very user friendly and assessible Pros easy to navigate and user friendly to operate and use online assessable in rural area of care and patient friendly Cons some down time when system is updating but not too often so not so much to complain about so overall good Review Source AL Ali L. QAPI Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Needs Insights help" September 9, 2025 3.0 Pros It has straight lined our clinican evaluation review process, and has improved or efficiency. The ease of use for the clinicans in self scheduling Cons VBP insights agency scorecatd the tital preformace score is not pulling..dashes only. Missing data historical daTA threseholds, etc in homehealth VBP. when comparing care insights to VBP in ACH and ED visit are significantly different? Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Looking for a higher quality product, with less issues Review Source KM Kristen M. SLP Hospital & Health Care Used the software for: 1-2 years ### "Awful program " May 12, 2025 2.0 Awful. Out of the 10+ EMR systems I have used this is by far the worst. I have applied to multiple tech jobs with this company to try and help them improve things, but no luck yet Pros The documentation is on one page so you don’t need to flip between multiple pages Cons Zero user-centered design, too much clicking, poor use of colors and text, not accessible, not functional for all users and devices Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) It was not my choice. I changed jobs. Also This survey is too long Review Source JB Jen B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Do not waste your money, well sky is awful" July 24, 2024 1.0 Pros Nothing at all, whatsoever. The system is truly awful, and the IT department needs much better talent. Cons Everything. This is the system. The state decided to use so all of us are forced to use it. It constantly freezes up and I cannot access claims or anything. I have even met with the state representatives and well guy, representatives, and nothing has improved in the system. It has been, almost 2 years that we’ve been forced to use it now Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Forced by the state Arizona per our contract with them Review Source MA Maria A. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Poor EMR system. Lacks basic needs" April 19, 2024 2.0 I feel the lack of transparency about what the system can do and not do is problematic. Honesty was not present at all and trying to work with the system was a waste of time. If they had only been honest, it would have save time and energy, and $$$$$ Pros After using the system, it felt like I was back in the 80's paying packman on a DOS computer system. Cons The trainers were not educated as well as they should have been. It was extremely frustrating to schedule training only to be put on hold for 30 min as the trainer tried to locate information. IN addition, the sales reps like to stretch the truth about the capabilities of the system. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) We switched to Kantime after trying to work with Wellsky and what a difference it made. Kantime system, the trainers, everything was done in a professional manner. The best thing, Kantime did not lie about what it could and what it could not do. They were honest. Review Source VR Verified Reviewer Medical Biller Hospital & Health Care Used the software for: 1-2 years ### "Needs Improvement " February 11, 2021 3.0 I can't say it's fully positive, but there are a lot of negatives that make me wish we used other software. Pros I think the software is quite easy to use and Navigate. It's nice to have the working version and a separate training version. Cons There are a lot of freezing issues that can be frustrating when you have a boatload of work to do. Would be nicer if it was more reliable. Review Source PS Patrick S. Chief of Nursing Hospital & Health Care Used the software for: 2+ years ### "Steep decline in services and support once WellSky entered. " February 17, 2020 2.0 No benefit of being with a huge corporation like WellSky. Pros Easy to use schedule, billing and notes. Flow of the notes are well planned. Cons Once WellSky took over Kinnser the quality of support and care for their clients ended. Kinnser was great and did not think of you as a number. WellSky cares more about increasing costs and complicating the Home Health Software. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad. Reason for choosing WellSky Home Health I had no choice... Kinnser sold to WellSky and we were stuck with the new management. Raised prices each year by 5% Review Source BC Brittany C. Business Development Manager Hospital & Health Care Used the software for: 1-2 years ### "Not what we needed" September 12, 2017 2.0 This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently. Pros There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based. Cons It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system. Review Source CG Chloe G. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Read Before Using Product" August 3, 2021 3.0 Overall not happy with this product. When the website is down you can't do anything nor be productive during that time and wasting time especially during the middle of the day. This product would be great if the site didn't crash almost weekly. It seems like they need more computing power on their back end to handle all the work being done through their site. Pros I love the system overall. It is very easy to use and learn. Cons They have a terrible tech support/ overall system platform. The system crashes it seems like almost at least once weekly which makes it challenging to actually get notes done. I would love for these issues to be resolved because then I would love this product even more. The system crashes for anyone using it (I have a friend that uses this company as well with a different company and has the same issues as myself). Review Source JN Jenny N. Clinical manager of therapy Hospital & Health Care Used the software for: 2+ years ### "Daily Use of Kinnser" September 12, 2019 5.0 Pros critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings Cons Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use Review Source LR Leah R. PT Hospital & Health Care Used the software for: 2+ years ### "Slowest software program " October 18, 2021 1.0 Disappointed Pros I can see the whole form from top to bottom Cons Very slow It doesn’t work half the time Always doing maintenance Maintenance is in the evening when I’m mostly finishing my paperwork Costumer service wait time is forever Review Source OH Oksana H. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Potential to be the best" February 22, 2017 4.0 I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc... Pros User friendly Cons I hate not being able to see multiple patients and their schedules at the same time. Also very expensive... Review Source GA Gemma A. RN Hospital & Health Care Used the software for: 2+ years ### "Got worse since Wellsky took over kinnser" January 17, 2019 2.0 the program is slow even though my internet connection is excellent. Pros Easy to use and access, easy to navigate the features and self explanatory. Other than that I cannot think of anything Cons get stuck when I am documenting, doing website work during the time I am documentation, why not do it after midnight. Review Source TP Tricia P. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "RN, Director of Nursing" February 11, 2017 5.0 I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct. Pros I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc... Cons Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved. Review Source KP Kunal P. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "PT review" November 26, 2019 2.0 Pros I like how we can self navigate in kinnser Cons Data and reporting features are lacki ng significantly. It is not user friendly. Unable to transit in for to outside agencies easily. Review Source DP Danei P. Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Overall easy to learn" March 8, 2018 3.0 The software improved significantly when the progress to goals was added Pros Easy to document all in one page. No need to go to different areas of a patient chart to add information regarding your visit/assessment Cons Not a lot of free text area on the assessment to document information not preset as part of the assessment form. Review Source MM Michael M. PRESIDENT OF THERAPY REGISTRY COMPANY Hospital & Health Care Used the software for: 1-2 years ### "Kinnser a somewhat necessary evil." September 26, 2018 4.0 Pros Note forwarding is a very good feature and and medication auto fill save time. Also like that I can save templates on various diagnosis Cons There's a lot of things you can do with kinnser it's very confusing at times. However there's plenty of ways to learn via videos and support Review Source TL Tai L. IT Manager Public Safety Used the software for: 6-12 months ### "Kinnser ALDware" July 7, 2016 1.5 Pros Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything. Cons 1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse. 2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now. 3) They are more concerned about rolling out new features and will not fix the old. 4) Many of the new features pertain to accounting. Review Source TW Tracie W. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Kinnser Review" September 10, 2016 3.0 Pros The assessments and notes are very easy to complete. I like the calendar and the scheduling reports. Cons The managed care reports related to billing and payments. Review Source AC Ashleigh C. Office Manager Public Safety Used the software for: 6-12 months ### "Positive experience" January 12, 2018 4.0 Pros The ease of training, and the xtra trading videos were a big help. I liked the price of the software. Cons Sometimes the system froze up and it would be a couple of hours before it started properly working again. Review Source AG Amanda G. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Kinnser" November 10, 2016 4.0 Kinnser is a good product for the money. As a brand new company starting out it did the job, however you get what you pay for and I believe we will re-evaluate our options when our contract is up. Pros Easy to navigate Easy billing Easy notes for caregivers Cons System does not always function properly Excessive saving needed slowing down your process regardless of what you are doing Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.