# WellSky Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellSky Home Health the right Home Health Care solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/97558/WellSky-Home-Health/reviews --- WellSky Home Health 3.4 (99) [View alternatives](https://www.capterra.com/p/97558/WellSky-Home-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellSky Home Health Ease of use 3.7 Customer Service 3.2 ## Pros and Cons in Reviews MV Melissa V RN Case ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “helps with compliance and how they are continuing to grow and develop their programs, plans and goals function, new wound documentation“ September 9, 2025 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We create multiple tickets for their customer service team regarding critical issues and no one resolves.“ January 16, 2026 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to navigate for scheduling, offers analytical reports and able to see future company projections.“ January 16, 2026 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Recent issue with EVV transactions since 12/13/25 that they don't care to resolve which has resulted in UNPAID CLAIMS WITH MEDICAID.“ January 16, 2026 AS Ashleigh S VPHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Clinicians are able to chart easily and spend more time conducting patient care in the home.“ September 8, 2025 LS LaJuan S Home Health DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Adding goals is very labor intensive, reading through notes on other disciplines can be tedious if looking for a specific task.“ September 8, 2025 SF Salvatore F OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “getting help was usually responded well to.“ December 2, 2025 DH Debra H Director of Quality AssuranceHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “somedays it has some glitches and staff lose the work that they done.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Physical therapist Hospital & Health Care Used the software for: Less than 6 months ### "Potential but is not carried out " December 3, 2019 4.0 It’s okay, I’ve used better documentation systems. Pros Can make templates to make documentation more efficient if you are seeing similar diagnoses, can easily see when things are due Cons Very hard to navigate once in the note, automatically logs out after 10 minutes of inactivity, doesn’t save automatically which is super inconvenient at times Review Source JP Justin P. Hospice Chaplain Medical Practice Used the software for: Less than 6 months ### "WellSky for Hospice" November 21, 2020 5.0 WellSky far surpasses the previous software we used a few months ago. Pros WellSky for Hospice has simplified managing my patient load and insuring that all of my workload is organized. Charting is simple and easy on this software. Cons The Messaging feature does not allow you to scroll through messages while viewing a message. If you receive several messages, you have to constantly back out and view each individual message. Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) Numerous IT issues and difficulty in the software. Review Source AL Ali L. QAPI Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Needs Insights help" September 9, 2025 3.0 Pros It has straight lined our clinican evaluation review process, and has improved or efficiency. The ease of use for the clinicans in self scheduling Cons VBP insights agency scorecatd the tital preformace score is not pulling..dashes only. Missing data historical daTA threseholds, etc in homehealth VBP. when comparing care insights to VBP in ACH and ED visit are significantly different? Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Looking for a higher quality product, with less issues Review Source NR Nir R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible customer support do not recommend" January 22, 2026 1.0 You're completely on your own. Customer support takes forever to respond. ZERO onboarding support - did not even get to demo they system. they don't offer any demo. Pros Nothing good about this system. Several systems tested beat this by 1000 miles. No support. No demo before purchase. Cons Horrible customer service. They don't offer live demo and force you to pay before seeing the system. ZERO training and absolutely NO onboarding support. Review Source MC Maria C. DPCS Health, Wellness and Fitness Used the software for: 2+ years ### "Productivity assistant" September 9, 2025 5.0 We have been using Kinnser now by wellsky since 2012. The only problem that I usually complained is retrieving the total assigned patients to the clinicians. Pros I like how user friendly it is. I can navigate it easily. Able to see the daily productivity of each user. Cons I dont like the downtime during maintenance especially around at 7:00 pm pacific time. This about the time when most quality assurance personnel review the clinician notes. Review Source JB Jen B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Do not waste your money, well sky is awful" July 24, 2024 1.0 Pros Nothing at all, whatsoever. The system is truly awful, and the IT department needs much better talent. Cons Everything. This is the system. The state decided to use so all of us are forced to use it. It constantly freezes up and I cannot access claims or anything. I have even met with the state representatives and well guy, representatives, and nothing has improved in the system. It has been, almost 2 years that we’ve been forced to use it now Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Forced by the state Arizona per our contract with them Review Source MA Maria A. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Poor EMR system. Lacks basic needs" April 19, 2024 2.0 I feel the lack of transparency about what the system can do and not do is problematic. Honesty was not present at all and trying to work with the system was a waste of time. If they had only been honest, it would have save time and energy, and $$$$$ Pros After using the system, it felt like I was back in the 80's paying packman on a DOS computer system. Cons The trainers were not educated as well as they should have been. It was extremely frustrating to schedule training only to be put on hold for 30 min as the trainer tried to locate information. IN addition, the sales reps like to stretch the truth about the capabilities of the system. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) We switched to Kantime after trying to work with Wellsky and what a difference it made. Kantime system, the trainers, everything was done in a professional manner. The best thing, Kantime did not lie about what it could and what it could not do. They were honest. Review Source aS angelina S. RN Hospital & Health Care Used the software for: 1-2 years ### "cmmchh2025" September 8, 2025 5.0 highly recommend it easy to navigate in a rural area where i work its very user friendly and assessible Pros easy to navigate and user friendly to operate and use online assessable in rural area of care and patient friendly Cons some down time when system is updating but not too often so not so much to complain about so overall good Review Source JS Jessica S. Director of Clinical Services Hospital & Health Care Used the software for: Less than 6 months ### "But overall, positive experience" September 8, 2025 4.0 So far it’s been a positive experience We are very glad Be on our former EMR and are excited about the capabilities that this one can offer as we learn more about it. We are fairly new to the system. Pros Intuitive system once you learn it it’s easy to use. It keeps us in tight regulatory control. Easy to complete documentation. Cons The scheduling piece is not intuitive for clinicians when requesting frequencies and discontinuing frequencies. My clinician struggled the most with that Review Source VR Verified Reviewer Medical Biller Hospital & Health Care Used the software for: 1-2 years ### "Needs Improvement " February 11, 2021 3.0 I can't say it's fully positive, but there are a lot of negatives that make me wish we used other software. Pros I think the software is quite easy to use and Navigate. It's nice to have the working version and a separate training version. Cons There are a lot of freezing issues that can be frustrating when you have a boatload of work to do. Would be nicer if it was more reliable. Review Source LG Leslie G. RN case manager Hospital & Health Care Used the software for: 2+ years ### "Could be a lot better" November 9, 2017 2.0 Over all, Could be a better product if you would consider the clinician out in the field and make more user friendly. I think it was geared to sell it to office admin. Pros Takes the place of a lot of paper, I can find out information without calling office, saves trips to office. Cons NO AUTO SAVE. I spend so much time rewriting notes because it doesn’t always load correctly, or if I’m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves. The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software. Review Source JR Johanna R. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Kinnser EMR " February 20, 2018 2.0 Pros Web based and ease of use for clinicians. That is really the only reason we continue to use them at this time. Cons We have used this system for years but have recently become quite unhappy with the product. This EMR has refused to take simple steps to assist agencies to be compliant with the new COPs. Example: They refuse to add a hospital risk assessment tool to the comprehensive assessment. This leaves their customers searching for a method to identify a patients hospitalization risk through outside resources. Instead of putting in standardized assessment tool, such as the ones they include for Pain Assessment, Fall Risk Assessment, Nutritional Assessment and Skin Assessment, they refer their customers to Riskpoint, an expensive "hospital risk management tool" add on Kinnser offers. Review Source ME Mohamed E. Owner Hospital & Health Care Used the software for: 2+ years ### "Rip off, they overstate your census to increase pricing every year." January 15, 2019 1.0 I won't recommend it to any one. Pros Easy to use, with some .The organization of the program was easy to understand—including the tabs on the top of the page Cons No auto save option . Some reports are not accurate and the numbers do not add up. That last two months we had a lot of glitches and errors in the system. Their support is not great and takes a lot of time to get anybody over the phone. The billing piece and A/R are poorly designed and has a lot of issues. The system is overpriced , and they increase pricing every year without any basis.They overstate the number for your census and tell you that we have increase pricing based on that. We are looking shopping for a different software now. Review Source AS Abraham S. Chief Operating Officer Financial Services Used the software for: Less than 6 months ### "Competent but not Competitive" July 3, 2019 4.0 Pros When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company. Cons I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical issues. I am constantly signed out when I’m barely idle for ten minutes, and sometimes I even click the “stay signed” button that pops up and I’m signed out anyway, I can’t seem to find clinical notes and data necessary for billing - it’s as if the PTs and RNs post them and then they’re lost in the Kinser Matrix. I have had more issues billing and exporting digital claim files with this software than any of its contemporaries. I can not recommend this until they get their act together. Review Source LO Lola O. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Not too good an experience" January 23, 2018 2.0 Customer service experience is bad. You could be on hold for over 30 minutes and the call will eventually be cut . Even when you leave a call back number, they hardly return calls. Pros Saves a lot of paperwork. The weekly eligibility tests helps a lot in tracking change in payer source. Cons Navigating patient's home health episode is time consuming especially patients that has more than 3 episodes . It's disappointing that one could not even modify visit frequency on the OASIS once entered, even though not completed or even exported. Review Source RD Richard D. Assistant Biller Used the software for: 1-2 years ### "The Best I have Ever Used!" May 18, 2017 5.0 Pros I haven't used such an easy system for Home Health. I have had some pretty difficult systems but Agency manager by far is the easiest! Cons I don't have a lot of cons to think of but one I could say would be sometimes it freezes up on me and makes me lose what I was working on but that never really happens often for us. When it does, we just give the technical support a call and they usually just tell us it was a glitch and it should be fine if we log out and back in. Review Source DA Dyllan A. Biller/Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "We Love Kinnser" April 18, 2017 5.0 When I joined the company over 2 years ago, I was taught the ropes of Kinnser Agency manager and Kinnser Hospice. I thought and still think that it was very easy to navigate and learn everything I needed to know! Pros This is a great product with fast response times and amazing functionality. One click and you are right where you need to be. Cons Sometimes it's very slow and customer service isn't very helpful. They have slow response times and sometimes even tell us they are unable to help. Review Source DP DENA P. ADMIN Hospital & Health Care Used the software for: 2+ years ### "NEEDS UPDATING" August 14, 2017 3.0 Pros EASE OF USE BY CLINICIANS AND OFFICE STAFF, EASY SCHEDULING, EASY BILLING, COMMUNICATION AMONG CLINICIANS, INTERNET BASED Cons NEEDS UPDATING OF TECHNICAL ASPECTS, NEEDS BILLING UPDATES, NEEDS GOAL AND INTERVENTION UPDATES, NEEDS POC UPDATES Review Source CM Coleen M. Used the software for: ### "" June 21, 2012 5.0 Optimal Care, Inc. is a Medicare certified Home Health agency located in southeastern Michigan. Three nurses make up majority ownership of the agency and our nurse practitioner model of care is unique in the home health care market. We transitioned from a server based software system to Kinnser, a web-based software solution in 2010. After 2 laptops were stolen containing protected health information, it was vital to transition devices/software that does not store patient data. All of our clinicians complete point of care documentation utilizing iPads. Our conversion to Kinnser was seamless. We selected a conversion date and opened all new patients and recertified all active patients in the new software system. There was a 60 day overlap of systems, however, the transition to a web based solution was well worth the time and effort for conversion. The customer support team was knowledgeable and dedicated to guide us through the smooth transition. Kinnser is an extremely user-friendly software system. With this web-based, solution we have eliminated our IT department and license fees, reduced device, maintenance costs, as well as our training hours by 4/5. Our accuracy, timeliness, cash flow and clinical documentation have improved tremendously, helping us meet the demands of the current home health market. Review Source AM Arica M. Home Health and Billing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Extremely usable " December 12, 2017 5.0 Pros Ease of use and helps satisfy all regulations to keep your agency compliant. Control remains in the hands of the administrative staff to reduce error rates. Cons Unable to tailor much to your own agency. Although, this isn't much of a con as Kinnser does a great job at giving you great forms and reports. Review Source WM Whinley M. Coder Used the software for: 2+ years ### "its an ok software" January 10, 2018 3.0 Pros PPS PLUS is what it is carrying for me right now. It basically is probably what makes it unique from other softwares. You don't need an icd 10 book to finish coding. PPS Plus so far is accurate and a perfect guide. Cons The ease of use as what their marketer says. I don't really find it user friendly enough. especially that you cannot open multiple windows with it without it acting up. Having multiple windows working separately definitely gives a user an edge. Review Source AL Alicia L. CEO Used the software for: ### "Buyer Beware" October 30, 2015 1.0 The financial applications do not work. Balances are created twice (or more) causing huge overstatements in revenue and AR. This occurred in our agency in 2012 and we were assured it was fixed. Many people in our company lost their jobs because of the huge financial impact of these overstatements. After using a manual spreadsheet for 2 years, we transitioned back to using their financial reporting and it is occurring again. The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned. Review Source Response from WellSky November 2, 2015 Hi Alicia, We are sorry to hear that you've experienced difficulty with the financial applications within Kinnser Software. I understand that the leaders of our Product and Services Teams are working with your agency to resolve the issues you've encountered and I trust that they will be able to alleviate your concerns. If you have any questions in the meantime, please feel free to email me at angie.li@kinnser.com. We value your business and feedback, and as your software partner, we take your concerns seriously. Angie Li CR CRISTI R. CASE MANAGER Hospital & Health Care Used the software for: 6-12 months ### "KINNSER" February 9, 2017 5.0 REALLY LOVE KINNSER. IT IS VERY EASY TO NAVIGATE AND HAS MADE MY WORK SO MUCH EASIER. I GET A LOT MORE THINGS DONE IN MY WORK DAY USING KINNSER THAN OUR PREVIOUS SOFTWARE. I WOULD HIGHLY RECOMMEND THIS SOFTWARE. Pros VERY EASY TO NAVIGATE, UPDATES ARE ALWAYS TIMELY, PROGRAM WORKS FAST, EASY TO ADD AND DELETE VISITS. Review Source JC Jody C. Director of Operations Public Safety Used the software for: 6-12 months ### "ADLware Lots of Potential, but..." September 20, 2016 2.5 Pros Our agency is not a cookie cutter model, after extensive research I found Software Advice and told them about the most haves, the would like to haves, and the structure of our agengy. They narrowed our search and we decided to go with ADLware by Kinnser. They were very helpful in offering training and onboarding. That was their best strength. Cons As I stated, we are a different model than most and wanted to find a software program that was heavy is customization for agencies. We were sold on that. And unfortunately, that was the biggest let down with this software. Review Source KS Kristin S. Rehab Director/PT Hospital & Health Care Used the software for: 2+ years ### "Frustrating and out dated" September 8, 2016 2.0 Pros ease of use by clinicians visit notes: populating information from note to note Cons Lack of response to issues, Out dated templates, not having current mandatory information from CMS on templates Review Source Similar Products Featured