--- title: "WellSky Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is WellSky Home Health the right Home Health Care solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/97558/WellSky-Home-Health/reviews/" page_type: "reviews" language: "en" --- WellSky Home Health 3.4 (108) [View alternatives](https://www.capterra.com/p/97558/WellSky-Home-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of WellSky Home Health Ease of use 3.8 Customer Service 3.2 ## Pros and Cons in Reviews MV Melissa V RN Case ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “helps with compliance and how they are continuing to grow and develop their programs, plans and goals function, new wound documentation“ September 9, 2025 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We create multiple tickets for their customer service team regarding critical issues and no one resolves.“ January 16, 2026 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to navigate for scheduling, offers analytical reports and able to see future company projections.“ January 16, 2026 PB Perkela B DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Recent issue with EVV transactions since 12/13/25 that they don't care to resolve which has resulted in UNPAID CLAIMS WITH MEDICAID.“ January 16, 2026 AS Ashleigh S VPHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Clinicians are able to chart easily and spend more time conducting patient care in the home.“ September 8, 2025 LS LaJuan S Home Health DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Adding goals is very labor intensive, reading through notes on other disciplines can be tedious if looking for a specific task.“ September 8, 2025 SF Salvatore F OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “getting help was usually responded well to.“ December 2, 2025 DH Debra H Director of Quality AssuranceHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “somedays it has some glitches and staff lose the work that they done.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Physical therapist Hospital & Health Care Used the software for: Less than 6 months ### "Potential but is not carried out " December 3, 2019 4.0 It’s okay, I’ve used better documentation systems. Pros Can make templates to make documentation more efficient if you are seeing similar diagnoses, can easily see when things are due Cons Very hard to navigate once in the note, automatically logs out after 10 minutes of inactivity, doesn’t save automatically which is super inconvenient at times Review Source KN Kelly N. Regional Clinical Manager Hospital & Health Care Used the software for: 2+ years ### "Regional Clinical Manager" September 9, 2025 5.0 I am a super user and have used this product for many years. I love it and it made my decision to accept my current job because of the EMR. Pros ease of the system, user friendly, lots of components in the same place, use of the software on any device Cons offline app, inability to have certain features like having same name italicized, freq manager and goals and interventions sub section Switched from [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) the company did prior to me starting my position Review Source AQ ASIF Q. ADMINISTRATOR Hospital & Health Care Used the software for: 2+ years ### "WORST HOME HEALTH & HOSPICE SOFTWARE " July 6, 2026 1.0 Pros software layout ,easy to use, but overall they are not a good company to work. I will never recommend anyone . Cons The customer service and technical support teams are highly unresponsive, often requiring excessive wait times to reach a representative or resolve pressing issues. Furthermore, the platform exhibits significant technical instability, resulting in critical software errors such as lost patient attachments, missing signed documents, and dropped electronic signatures. Due to these persistent operational disruptions and the risk they pose to regulatory compliance and workflow efficiency, I cannot recommend WellSky (Kinnser) to other organizations." Review Source AL Ali L. QAPI Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Needs Insights help" September 9, 2025 3.0 Pros It has straight lined our clinican evaluation review process, and has improved or efficiency. The ease of use for the clinicans in self scheduling Cons VBP insights agency scorecatd the tital preformace score is not pulling..dashes only. Missing data historical daTA threseholds, etc in homehealth VBP. when comparing care insights to VBP in ACH and ED visit are significantly different? Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) Looking for a higher quality product, with less issues Review Source KM Kristen M. SLP Hospital & Health Care Used the software for: 1-2 years ### "Awful program " May 12, 2025 2.0 Awful. Out of the 10+ EMR systems I have used this is by far the worst. I have applied to multiple tech jobs with this company to try and help them improve things, but no luck yet Pros The documentation is on one page so you don’t need to flip between multiple pages Cons Zero user-centered design, too much clicking, poor use of colors and text, not accessible, not functional for all users and devices Switched from [MatrixCare Home Health & Hospice](https://www.capterra.com/p/81083/Brightree/) It was not my choice. I changed jobs. Also This survey is too long Review Source JB Jen B. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Do not waste your money, well sky is awful" July 24, 2024 1.0 Pros Nothing at all, whatsoever. The system is truly awful, and the IT department needs much better talent. Cons Everything. This is the system. The state decided to use so all of us are forced to use it. It constantly freezes up and I cannot access claims or anything. I have even met with the state representatives and well guy, representatives, and nothing has improved in the system. It has been, almost 2 years that we’ve been forced to use it now Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Forced by the state Arizona per our contract with them Review Source PB Perkela B. Director Hospital & Health Care Used the software for: 2+ years ### "Business Owner" January 16, 2026 1.0 Very poor experience the past few years since switching from ClearCare to Well Sky. I have been with this company since 2020 and would not recommend to anyone. Customer service is horrible. We create multiple tickets for their customer service team regarding critical issues and no one resolves. No managers to handle customer complaints. Lacking in service, Waste of money. Pros User friendly platform. Easy to navigate for scheduling, offers analytical reports and able to see future company projections. Cons We are officially EVV NONCOMPLIANT for over a month thanks to Well Sky. Recent issue with EVV transactions since 12/13/25 that they don't care to resolve which has resulted in UNPAID CLAIMS WITH MEDICAID. They have created a FINANCIAL DISASTER with our REVENUE. We are paying for billing services that we are not getting. Review Source SF Salvatore F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Obvious violation of integrity" December 2, 2025 3.0 Most of the time it was fairly good. As long as they were profitting from us but they always seem to act in their best interest even if it's shady or harmful to their customers. Pros The software was easy to use and generally performed well. getting help was usually responded well to. Cons My company, The Best Loving Care at Home LLC. Cancelled their service to us in 2022 by phone. Our emails were interupted so we could not recieve or reply to emails. They never cancelled. A few months later I talked to a rep because we were still being billed, and re-iterated cancellation. 3 years later they want to collect for the services the last 3 years. They can see we have not used their services, they can verify I called to cancel but they still are trying to collect. Ridiculous Review Source AS Ashleigh S. VP Hospital & Health Care Used the software for: 2+ years ### "Long Time Customer" September 8, 2025 3.0 I have been with Kinnser/ Wellsky for over 12 years. I love the growth over the last year and I look forward to using these tools to help our business grow. Pros I like the ease of use for clinicians the most. Clinicians are able to chart easily and spend more time conducting patient care in the home. Cons There has been a lot of glitches within the insurance and OASIS sections lately. We have worked with IT but there have been many work arounds that alter our processes. Review Source VR Verified Reviewer Medical Biller Hospital & Health Care Used the software for: 1-2 years ### "Needs Improvement " February 11, 2021 3.0 I can't say it's fully positive, but there are a lot of negatives that make me wish we used other software. Pros I think the software is quite easy to use and Navigate. It's nice to have the working version and a separate training version. Cons There are a lot of freezing issues that can be frustrating when you have a boatload of work to do. Would be nicer if it was more reliable. Review Source bH brad H. CEO Hospital & Health Care Used the software for: 2+ years ### "A true partnership" November 15, 2024 5.0 Pros Home Health Care Solutions is extremely pleased with WellSky, not just as a software provider but as a true partner in care. Their personalized approach to support makes us feel like part of their family, fostering trust and collaboration. WellSky consistently goes above and beyond, delivering tailored solutions that enable us to dedicate more time to clinical care for our patients. Moreover, their comprehensive suite of services—including patient documentation, analytics, billing, coding, AI, telehealth, and more—positions them as a one-stop provider, streamlining our operations and enhancing the quality of care we deliver. Cons I do not have any issues when needing answers. Nothing at this time. Review Source SC Sheila C. Billing Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Affordable and user friendly EMR system for Home Health and Hospice" January 13, 2023 4.0 Pros I like that is very user friendly. New employees seem to grasp training quickly. Medical records management is excellent, quick and convenient. Cons What I like the list is the implementation of new policies. When implementing the New NOA claims, the system had a lot of glitches and some of them took months to fix. I see the same issue nowadays with the implementation of the new OASIS E. Review Source LH LaTisha H. CEO Hospital & Health Care Used the software for: Less than 6 months ### "NO SUPPORT" May 7, 2024 1.0 We've literally received no help during our implementation! None. Pros The ease of scheduling. However we can't get paid for our shifts because no one at WellSky is willing to assist. Cons Once you sign the contract no one will respond to help you! We setup our account for integration with EVV and our visits are not being sent correctly to Tellus. We've watched numerous videos, webinars, etc, emailed our Implementation Consultant, \[sensitive content hidden\] 3 times between April 24th & May 6th with no response. We've tried calling customer support and they just continue to email links that are not correcting the problem. We also emailed our regional account representative \[sensitive content hidden\] with no response. It is literally like once they get your signature for the contract you are on your own! Alternatives considered [AxisCare Home Care Software](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Review Source PS Patrick S. Chief of Nursing Hospital & Health Care Used the software for: 2+ years ### "Steep decline in services and support once WellSky entered. " February 17, 2020 2.0 No benefit of being with a huge corporation like WellSky. Pros Easy to use schedule, billing and notes. Flow of the notes are well planned. Cons Once WellSky took over Kinnser the quality of support and care for their clients ended. Kinnser was great and did not think of you as a number. WellSky cares more about increasing costs and complicating the Home Health Software. Support is terrible and rarely responds, and when they do it's normally a condescending conversation. I've used Kinnser for over 8 years and will look for another solution which is sad. Reason for choosing WellSky Home Health I had no choice... Kinnser sold to WellSky and we were stuck with the new management. Raised prices each year by 5% Review Source BC Brittany C. Business Development Manager Hospital & Health Care Used the software for: 1-2 years ### "Not what we needed" September 12, 2017 2.0 This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently. Pros There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based. Cons It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system. Review Source CG Chloe G. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Read Before Using Product" August 3, 2021 3.0 Overall not happy with this product. When the website is down you can't do anything nor be productive during that time and wasting time especially during the middle of the day. This product would be great if the site didn't crash almost weekly. It seems like they need more computing power on their back end to handle all the work being done through their site. Pros I love the system overall. It is very easy to use and learn. Cons They have a terrible tech support/ overall system platform. The system crashes it seems like almost at least once weekly which makes it challenging to actually get notes done. I would love for these issues to be resolved because then I would love this product even more. The system crashes for anyone using it (I have a friend that uses this company as well with a different company and has the same issues as myself). Review Source JN Jenny N. Clinical manager of therapy Hospital & Health Care Used the software for: 2+ years ### "Daily Use of Kinnser" September 12, 2019 5.0 Pros critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings Cons Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use Review Source LR Leah R. PT Hospital & Health Care Used the software for: 2+ years ### "Slowest software program " October 18, 2021 1.0 Disappointed Pros I can see the whole form from top to bottom Cons Very slow It doesn’t work half the time Always doing maintenance Maintenance is in the evening when I’m mostly finishing my paperwork Costumer service wait time is forever Review Source OH Oksana H. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Potential to be the best" February 22, 2017 4.0 I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc... Pros User friendly Cons I hate not being able to see multiple patients and their schedules at the same time. Also very expensive... Review Source GA Gemma A. RN Hospital & Health Care Used the software for: 2+ years ### "Got worse since Wellsky took over kinnser" January 17, 2019 2.0 the program is slow even though my internet connection is excellent. Pros Easy to use and access, easy to navigate the features and self explanatory. Other than that I cannot think of anything Cons get stuck when I am documenting, doing website work during the time I am documentation, why not do it after midnight. Review Source TP Tricia P. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "RN, Director of Nursing" February 11, 2017 5.0 I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct. Pros I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc... Cons Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved. Review Source CM Coleen M. Used the software for: ### "" June 21, 2012 5.0 Optimal Care, Inc. is a Medicare certified Home Health agency located in southeastern Michigan. Three nurses make up majority ownership of the agency and our nurse practitioner model of care is unique in the home health care market. We transitioned from a server based software system to Kinnser, a web-based software solution in 2010. After 2 laptops were stolen containing protected health information, it was vital to transition devices/software that does not store patient data. All of our clinicians complete point of care documentation utilizing iPads. Our conversion to Kinnser was seamless. We selected a conversion date and opened all new patients and recertified all active patients in the new software system. There was a 60 day overlap of systems, however, the transition to a web based solution was well worth the time and effort for conversion. The customer support team was knowledgeable and dedicated to guide us through the smooth transition. Kinnser is an extremely user-friendly software system. With this web-based, solution we have eliminated our IT department and license fees, reduced device, maintenance costs, as well as our training hours by 4/5. Our accuracy, timeliness, cash flow and clinical documentation have improved tremendously, helping us meet the demands of the current home health market. Review Source AM Arica M. Home Health and Billing Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Extremely usable " December 12, 2017 5.0 Pros Ease of use and helps satisfy all regulations to keep your agency compliant. Control remains in the hands of the administrative staff to reduce error rates. Cons Unable to tailor much to your own agency. Although, this isn't much of a con as Kinnser does a great job at giving you great forms and reports. Review Source WM Whinley M. Coder Used the software for: 2+ years ### "its an ok software" January 10, 2018 3.0 Pros PPS PLUS is what it is carrying for me right now. It basically is probably what makes it unique from other softwares. You don't need an icd 10 book to finish coding. PPS Plus so far is accurate and a perfect guide. Cons The ease of use as what their marketer says. I don't really find it user friendly enough. especially that you cannot open multiple windows with it without it acting up. Having multiple windows working separately definitely gives a user an edge. Review Source AL Alicia L. CEO Used the software for: ### "Buyer Beware" October 30, 2015 1.0 The financial applications do not work. Balances are created twice (or more) causing huge overstatements in revenue and AR. This occurred in our agency in 2012 and we were assured it was fixed. Many people in our company lost their jobs because of the huge financial impact of these overstatements. After using a manual spreadsheet for 2 years, we transitioned back to using their financial reporting and it is occurring again. The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned. Review Source Response from WellSky November 2, 2015 Hi Alicia, We are sorry to hear that you've experienced difficulty with the financial applications within Kinnser Software. I understand that the leaders of our Product and Services Teams are working with your agency to resolve the issues you've encountered and I trust that they will be able to alleviate your concerns. If you have any questions in the meantime, please feel free to email me at angie.li@kinnser.com. We value your business and feedback, and as your software partner, we take your concerns seriously. Angie Li Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.