# Page 3 | WellSky Home Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WellSky Home Health the right Home Health Care solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/97558/WellSky-Home-Health/reviews --- WellSky Home Health 3.4 (99) [View alternatives](https://www.capterra.com/p/97558/WellSky-Home-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WellSky Home Health ## Showing most helpful reviews Showing 51-75 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jenny N. Clinical manager of therapy Hospital & Health Care Used the software for: 2+ years ### "Daily Use of Kinnser" September 12, 2019 5.0 Pros critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings Cons Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use Review Source cD cassie D. Payroll Used the software for: 2+ years ### "I have really enjoyed using Kinnser and feel it has made our business much more efficient." January 24, 2018 5.0 Pros I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs. Cons I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there. Review Source HM Holly M. Clinical Services Director Hospital & Health Care Used the software for: 6-12 months ### "A "bug" at every turn..." April 17, 2018 1.0 I thought my old documentation system was bad...but it can get worse. Pros I like that you can plot out the calendar for the entire certification period all at once at the beginning. Cons Where do I even start? The customer service is insanely horrible. A phone call will take you about 45 minutes to reach a person. When they talk with you, they will "have to look into that and get back with you." When they do get back with you, it will be a at least a week later, often with no resolution. Nothing flows that is supposed to flow. Every time something doesn't work, they say that it's "a bug and we're looking into it." The "training" didn't go over even half of the system. The email within the system doesn't time stamp and becomes a long jumbled mess. THIS SYSTEM HAS COST MY AGENCY STAFF AND AN INSANE AMOUNT OF MONEY. It very well may cost us the agency. I do not recommend this system AT ALL!!!! Review Source LR Leah R. PT Hospital & Health Care Used the software for: 2+ years ### "Slowest software program " October 18, 2021 1.0 Disappointed Pros I can see the whole form from top to bottom Cons Very slow It doesn’t work half the time Always doing maintenance Maintenance is in the evening when I’m mostly finishing my paperwork Costumer service wait time is forever Review Source TM Tim M. PT Hospital & Health Care Used the software for: 2+ years ### "Clinical review" September 21, 2018 4.0 Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems. Pros The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well. Cons I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance. Review Source OH Oksana H. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Potential to be the best" February 22, 2017 4.0 I have been using kinnser software for the last 2 years. It's not bad, but could be better! For example: if there are 5 patients on my schedule for today, I want this software to have ability to show me the map with all of those patients on it, do I plan my route better! Right now I have to go from one patient profile to the other to find their address and where they are on the map to schedule my route. Also it needs to have a function to trigger reminders about pt/inr labs, etc... Pros User friendly Cons I hate not being able to see multiple patients and their schedules at the same time. Also very expensive... Review Source RT Robert T. Marketing Marketing and Advertising Used the software for: 2+ years ### "Functional, but dated" April 3, 2019 2.0 Pros It worked for what we needed, but lacked innovation Cons Terrible user interface, and desperate need for an app Review Source GA Gemma A. RN Hospital & Health Care Used the software for: 2+ years ### "Got worse since Wellsky took over kinnser" January 17, 2019 2.0 the program is slow even though my internet connection is excellent. Pros Easy to use and access, easy to navigate the features and self explanatory. Other than that I cannot think of anything Cons get stuck when I am documenting, doing website work during the time I am documentation, why not do it after midnight. Review Source MB Molar B. Office manager Hospital & Health Care Used the software for: 2+ years ### "New Ownership Not Good Service" April 5, 2018 2.0 Pros User friendly, was good when it was with the original builder. Easy to navigate. Good reports options Cons With New owner the price now is Expensive with poor customer support, BEWARE and make sure read the contract cause there’s a lot of Gray areas favoring the them. Review Source TP Tricia P. Director of Nursing Hospital & Health Care Used the software for: 1-2 years ### "RN, Director of Nursing" February 11, 2017 5.0 I went from using previous software to using Kinnser. Let me just say that Kinnser is so much better. It is extremely user-friendly, in ever aspeEasyct. Pros I love everything about it but I especially love the Kmail which increases communication with employees, keeps everyone up to date on current orders, etc... Cons Very rarely, but sometimes, I will suddenly get kicked off the website with no warning, losing information that hadn't been saved. Review Source CW Clay W. Owner Hospital & Health Care Used the software for: Less than 6 months ### "We like Kinnser." November 23, 2016 5.0 I own a therapy staffing service and work with approximately 8 agencies who use Kinnser. Each agency customizes their user rights to allow a variety of interfaces. We have used locked down versions that only allow extremely basic privileges and didn't like it. Versions allowing clinicians even a moderate amount of flexibility are far easier to use. Pros When agencies allow users to "use previous note" the system flows between the evaluation and the regular notes and then on to the discharge very well. Cons 1) When agencies do not allow users to "use previous note" there are big information gaps between the initial evaluations, visit notes, reassessments and discharges. 2) The pain section of therapy notes don't allow clear documentation of interventions or results of intervention. 3) We wish it was easier to document the progress towards goals by having the goals project foward between all the visits, whether or not other clinicians have documented towards them. Review Source KP Kunal P. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "PT review" November 26, 2019 2.0 Pros I like how we can self navigate in kinnser Cons Data and reporting features are lacki ng significantly. It is not user friendly. Unable to transit in for to outside agencies easily. Review Source CB Charity B. Owner Public Safety Used the software for: 1-2 years ### "Used ADLware for my home care agency " August 15, 2016 2.5 Pros ADLware was my first option for software when I first started the agency in Dec 2014 not knowing any better I went with them because I believed they could meet all the needs of my agency. Cons \*System has bugs and crashes which I'm sure others do as well \*Billing- I've been trying to split a invoice between the VA and Client for a month now and still have yet get tech support to allow me to let the VA pay for so many hours at a certain rate and the client at another rate and pay their portion (this is one of the main reasons I'm switching) \*Don't allow families to pay invoice in software so families have to call office to pay over the phone \*Alerts could be better some times I'm alerted by text sometimes I'm not Review Source DP Danei P. Occupational Therapist Hospital & Health Care Used the software for: 1-2 years ### "Overall easy to learn" March 8, 2018 3.0 The software improved significantly when the progress to goals was added Pros Easy to document all in one page. No need to go to different areas of a patient chart to add information regarding your visit/assessment Cons Not a lot of free text area on the assessment to document information not preset as part of the assessment form. Review Source VR Valerie R. Billing Specialist/Authorization Specialist Hospital & Health Care Used the software for: 1-2 years ### "Kinnser Software Review" February 9, 2017 5.0 Kinnser Software is basically "self-explanatory"! So far, Kinnser in itself has proved to be exceptional. The billing Manager thru Kinnser is so much easier than our previous software and cut down on my billing personally by several hours!!!! I don't know what else to say except give it a try. You really don't have that much to lose but everything to gain with Kinnser! Review Source MM Michael M. PRESIDENT OF THERAPY REGISTRY COMPANY Hospital & Health Care Used the software for: 1-2 years ### "Kinnser a somewhat necessary evil." September 26, 2018 4.0 Pros Note forwarding is a very good feature and and medication auto fill save time. Also like that I can save templates on various diagnosis Cons There's a lot of things you can do with kinnser it's very confusing at times. However there's plenty of ways to learn via videos and support Review Source HW Heather W. Director of Nursing Hospital & Health Care Used the software for: 2+ years ### "Awesome, easy, user friendly EMR" September 8, 2016 5.0 Pros The interface is designed much like the internet itself which is easy for anyone from the field through the office to grasp and utilize. I even have my contractors using it. The reporting structures are pretty through. Now that they have added PPS Plus it is simply a Win Win. Cons I don't have dislikes. I don't know why I need to document so much to say the same thing. I do not have dislikes. I am very satisfied. I have even taken this software to other agencies where I have consulted. Review Source TL Tai L. IT Manager Public Safety Used the software for: 6-12 months ### "Kinnser ALDware" July 7, 2016 1.5 Pros Their technical support staff is very friendly however they may not know the answer to your question. The reporting is very thorough. Ease of use would be great however their software is so slow it creates more frustration than anything. Cons 1) As stated above, the software is very slow. Wait times per screen is 5 to 10 seconds. They say this was being fixed but it has gotten worse. 2) Bug issues are rarely fixed. We have not been able to use their mobile app since we signed on. This was brought up to them and still has not been fixed. Many of the software bugs we found have not been fixed and have been in development's hands for months now. 3) They are more concerned about rolling out new features and will not fix the old. 4) Many of the new features pertain to accounting. Review Source JB James B. Director Hospital & Health Care Used the software for: 1-2 years ### "Satisfied" February 17, 2017 4.0 Had never had a software system like this, so initial learning curve high. But after that would not want to be without it. Pros Very geared for our industry Cons Have to be very exact w info entered Review Source TW Tracie W. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Kinnser Review" September 10, 2016 3.0 Pros The assessments and notes are very easy to complete. I like the calendar and the scheduling reports. Cons The managed care reports related to billing and payments. Review Source KJ Krista J. Owner Hospital & Health Care Used the software for: Less than 6 months ### "This is the BEST product!" July 13, 2017 5.0 This system, compared to others, is better. Do not waste your time and money with other software. Pros Ease of use. Has written, as well as, online training and instructions. Customer Support response time is almost immediate. New users can train in less than 1 hour. Reports and software functions are "compliant". This software ensures "Survey Readiness". Training is flexible. Cons Take the extra time to utilize the offered Kinnser Agency Process Review. This was the most effective way to ensure your processes are going to be addressed within implementation training. Review Source AC Ashleigh C. Office Manager Public Safety Used the software for: 6-12 months ### "Positive experience" January 12, 2018 4.0 Pros The ease of training, and the xtra trading videos were a big help. I liked the price of the software. Cons Sometimes the system froze up and it would be a couple of hours before it started properly working again. Review Source KG Kristyn G. Used the software for: ### "" June 21, 2012 5.0 Kinnser Agency Manager is awesome software for home health. I am the clinical leader and co-owner of a privately held medium sized home health care company. We have been using Kinnser for two years and are very happy. We switched from server based software to a web-based soft ware due to both patient privacy issues and to improve accuracy by mandating real time point of care documentation. Kinnser was an obvious choice for three main reasons: 1) Ease of use and training for field clinicians. 2) Functionality on iPads made having all full-time and per visits on point of care feasible. 3) Client support and commitment We can train an experienced home care clinician to use the system in less than 1 day. When I say we I am referring to clinical trainers and human resource staff. This software eliminated the need for an IT manager, which has allowed us to provide a truly meaningful clinical training from day one. Review Source AG Amanda G. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Kinnser" November 10, 2016 4.0 Kinnser is a good product for the money. As a brand new company starting out it did the job, however you get what you pay for and I believe we will re-evaluate our options when our contract is up. Pros Easy to navigate Easy billing Easy notes for caregivers Cons System does not always function properly Excessive saving needed slowing down your process regardless of what you are doing Clock in/out system does not operate as expected, times are never tracked correctly or visits aren't found when they attempt to clock in Review Source SF Stacey F. Owner Hospital & Health Care Used the software for: 6-12 months ### "Moving to another software after only 7 mos." September 9, 2016 1.0 Pros Will the salesman is a great guy. I really don't like much about the software honestly. I thought it would be better for those of us billing managed care and private pay but not so much. Cons Billing 2 is a nightmare. Every time there is an update thing go missing from the system. Clinicians are constantly losing their information and so many bugs and glitches. Customer support always tries to blame us for the issues as their software would never do this, well guess what, it did and it does. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.