Who Uses This Software?

Expensify makes expense management easy for everyone, from individuals tracking personal expenses to companies of any size and industry.


Average Ratings

159 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Pricing Details
    $5/active user/month (Team) $9/active user/month (Corporate)
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Expensify
  • www.expensify.com
  • Founded 2008
  • United States

About Expensify

Expensify streamlines the expense reporting process for a smarter and more efficient workflow from transaction to GL. Expensify enters data for employees, enforces policies for managers, and codes expenses for admins. With direct reimbursements and comprehensive integrations with major accounting packages like NetSuite and Quickbooks, Expensify's user-friendly web and mobile application is loved by employees, managers, and admins. Simply put, Expensify does expense reports that don't suck!


Expensify Features

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

Expensify Reviews Recently Reviewed!

Never keep a receipt again. This is a great tool for logging expenses.

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Never keep a receipt again. This is a great tool for logging expenses for the entire staff. The photo option for receipts is a time saver.

Cons: There are times when the receipt image does not match the expense that is listed. I'm not sure of any work around.

Easy to use

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It makes the accountant's job easier for checking the travel expenses. Reduces the paperwork, and makes it easier to keep track of every expense.

Cons: Takes long time to scan the receipts. Other then that, I really like everything. I hope they will make easier to create departments.

Best expense software I've used to date.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use.
Allows for real time approval of trips and expenses.
App to add each of your expenses on the fly.
Converts between currencies easily for international travel.

Cons: For the most part this is the most solid software for expenses I've used, the only minor issues I've ran into are some sorting issues from time to time on Hotels and Flights. There is not much I can say for cons.

Expensify

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Expensify is a great tool for keeping track of business expenses, whether your dining out, traveling, or paying for a place to stay. Expensify has features that makes this process easy.
Expensify streamlines data entry with smart capture capabilities.
Customizable tags so users can categorize expenses in a way that makes sense to them. Also, can visually see the cost breakdown on your dashboard.
Capture mileage with a GPS tracker takes out the hard word of calculating yourself. This also makes sure you get an accurate result.
You can create invoices to anyone even if they do not have an Expensify account.
Automate when you want reports generated (daily, weekly, etc).
Connect your credit card/bank account and automatically pull in transactions.

Overall, Expensify does a great job and is very affordable.

Cons: Usually, with a product with many features, the likely problem is usually that the UI is a little hard to use at first. There is a learning curve to the product. Sometimes I have issues with the smart scan but that could be caused by my cell phone camera.

Overall: Company wide uniform Expense tracking. The benefit we realized is that with Expensify we can streamline generating and processing expense reports.

Amazing!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Expensify is so easy to use to submit expense reports. We use it for our company expenses and I can't believe how simple it is to take a picture of my receipts and then Expensify does the rest for me!

Cons: I don't have any issues with Expensify but there were a few syncing issues with Xero that required some manual clicks but nothing notable.

The best solution I have found for the retaining and coding of receipts!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best software/app I have used to date to manage employee expenses. As an accountant, there is a constant struggle to get employees to retain and code their receipts; Expensify makes it easy for both! The receipt matching and scanning functionality has really impressed me as well. Take a picture of your receipt, and, most of the time, it will auto-match to the corresponding transaction. Another great feature is that Expensify will generate audit-able receipts for certain small transactions.

Cons: Expensify's per user pricing can be a large deterrent depending on company size. A bulk pricing option would be much more tantalizing for larger and even mid-size companies.

Very good expense program that helps users submit monthly expenses

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Connections to credit cards, banks, and non-credit card expenses by individual users helps auto-submit expense reports monthly

Cons: Time to return cash to employees is a bit slow, and customer service can take several days to answer basic questions. Connections to accounts and cards often fail.

97d7ea9e3f6957a28842f0dc0f50b7c9

Expensify is my 'go to' app whenever I'm travelling

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the fact that I can take a snapshot of every expense using my smartphone and I don't have a huge pile of receipts to deal with when I get back to the office.

Cons: Sometimes the Smart Scanning feature can be a little slow to process receipts so it would be good if this could be speeded up! But this is really only a minor gripe

Overall: It saves me time and time really is money when you're in sales. So when I'm not entering expenses into spreadsheets, I'm actually talking to prospects and selling which is what I'm employed to do!

5ee312ff471d411af0d74d56971662fe

Saving hours of time inputing expense claims

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is saving me so much time not having to review excel print outs of expenses. It also allows staff to submit claims quicker as they can photo receipt and submit claims while away from the office if needed.

Cons: I don't like how you have to have a different policy for each currency that someone could be paid in. We reinburse staff in three currencies and i need a policy for each. You should be able to have one policy and the staff member can decide which currency he would prefer to be reimbursed in.

Not perfect, but a much easier way to do expenses than Excel and printed receipts.

Nov 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Take photos of receipts and it automatically identifies the vendor, $ amount, and sometimes auto-categorizes. It pulls in bank and credit card feeds to generate expense reports with minimal manual work.

Cons: Sometimes the reports get auto-submitted before I'm ready to submit. It requires more backup than is often necessary.

Overall: Time saved. Less time spent creating and submitting expense reports. Much easier to review other's expense reports.

Expensify ease of use is the bomb. Using the phone app while traveling is especially time saving.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My 2 favorite features are the ability to connect my work credit card to my Expensify account and uploading cash receipts to the phone app while on the road. This way when you get back to your desk most of the work is done. Accounting is happy that I am speedy and I am happy because I get my money back fast

Expensify saves time and hassle!

Nov 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Using Expensify has helped me keep on top of my travel expenses by scanning the receipt on the go. I no longer have a huge build up of receipts in my wallet or spend half a day filling in expense reports. It's quick and easy to upload an expense and create reports. I like that I get notified when my expenses are approved.

Cons: It can be a bit slow sometimes to scan and read the receipts, especially if they are in other languages. Sometimes it is easier to cancel the scanning and enter the details manually. Occasionally reports are submitted automatically without me doing so which is a little bit annoying

Overall: It saves me a lot of time and hassle. I am much more organised when travelling and more confident that I am submitting all of my expenses and not losing money!

Cb9a911283cff7d2bc70dd5c19e60970

I love Expensify!

Nov 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to capture what you spent where without worrying about losing receipts. It's also so easy to use the app on my phone

Cons: A little tricky to set up integrations without getting double emails. I also don't like how long it takes to read the receipt and categorize with the technology in the system.

Overall: So many things - it's just easy to use and I don't have to constantly think about if I threw out the receipts

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This software is remarkably straightforward and easy to use.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app feature. I can go anywhere and get a receipt from anywhere, and quickly snap a picture of it in the app, type in some details, save, and then crumple up the receipt.

Cons: The one thing I like least is that I can't submit miles on the app the way you can on the desktop version. Certainly you can submit distance related expenses on the app, but not with the nice map feature on the desktop version.

Easy to use expenses on the go

Oct 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a robust mobile app with the right functionality to close out expenses anywhere. It also has a SmartScan feature that automatically loads receipts!

Cons: Building reports with many receipts and categories can be daunting, and expenses are sometimes missed as a result.

Overall: Fast expenses, on the go support, and customizable categories

Each expense software has it's own pros and cons - this is no different

Oct 13, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it integrates with Intacct and that you can have visibility into all expense items in one place.

Overall: I didn't use it after the demo so it's hard to tell.

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Reliable and rewarding!

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using Expensify for over a year now and I can say that it we have been pleased more or less. I really like the fact that you are given the ability to manage your expense and categorize according to how detailed you really need it.

In addition, the joint report of all expenses is neat and easy to manipulate. I would say that it is quite user friendly once you get familiar with it (you do need a few times to use it in order to get a full handle on it). The app is a strong point as well.

Cons: Nothing too bad about it. Sometimes it cannot process as quickly as I desire especially when uploading pdf files. Subsequently I have had to log out and log in again to reset it in a sense.

Other than that I would say it is a rather solid service.

Overall: - Expense tidying up
- Categorize according to projects, events etc.
- Everything centralized
- Ability to handle expenses with other team members

Best expensing tool I've ever used

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It's hard to pick, but I think the ability to add photos of receipts and edit them later is my favorite. Also great is the ability to link credit cards and have expenses auto-file.

Cons: Not much here, but sometimes the load times can be a bit slow when the system is scanning the receipt.

Expensify makes it very easy to report my expenses.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how easy it is to upload pictures of receipts and then Expensify handles the rest. It parses data from receipts very accurately and I usually don't have to make many corrections.

Cons: The only complaint I have is that if you accidentally create a report I haven't been able to figure out how to delete them so I sometimes end up with an empty report hanging around in my account.

Overall: Easy expense reports!

I thought the feature to allow pictures of receipts is a great and useful idea that saves time.

Oct 09, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that I can take pictures of my receipts and send them to the account department. This saves a lot of back a forth and time.

Cons: I thought it was fairly hard to navigate the software at first. I think I would have had quite a bit of trouble figuring out what to do if someone didnt show me.

Overall: I think the fact you can take a picture of your recipets in the software is very help and definitely my favorite benefit.

Great tool to track and invoice expenses.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mobile friendly interface that lets me scan receipts immediately. Saves me the time to have to collect and scan receipts every week.

Cons: Forces to an approval and submission process . I only require to send a PDF formattedreport to my client.

I use this daily

Oct 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use the scan feature for submitting expenses the automatic categories the system puts the receipts in

Cons: It doesn't automatically export to QuickBooks which would eliminate one additional step in the logging expenses category

Overall: East to use

User and administrator of the software

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very intuitive to use. Can be up and running immediately. Cloud based so can be accessed anywhere. Ability to access by desktop or phone. Using the Expensify app really expedites the process. Multiple methods to link receipts.

Cons: Expensify is having difficulty with American Express transaction feeds. This is not their fault, they are receiving the data directly from American Express. Expensify has been very responsive to resolve any issues we had.

Overall: Automated the process and encouraged those who submit expense reports to be more timely.

All went well until we moved to Microsoft exchange when suddenly basic uploads started failing

Sep 18, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: When it works it is great - life is easy, you upload your expenses etc. If you use gmail it works great!

Cons: Customer Service is sooo bad if anything goes wrong! Don't use it with Microsoft Exchange as suddenly all basic uploads stop working and Customer Service should not be given that name in this company as they simply have no idea how to provide a service. All I got was reasons why it was not their fault!

Very easy to use and set up. Keeps everything organized

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the reports option so I can see my monthly or yearly totals. I like how I can organize different expenses into categories.

Cons: Can't think of any? Prefer the app over the website. I wish the pictures of receipts was a little larger.

Overall: Orhsnized teceipts and dpenfing

Easy corporate expensing

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to track and assign expenses to different projects/categories. Easy to upload receipts and add any relevant notes about charges. It learns your categorization patterns which makes it easier and easier each time you do it since it pre-saves the settings.

Cons: Linking my cards to Expensify was tricky and required some overriding by upper management. Also, it would be great to be able to apply one invoice to multiple transactions instead of uploading the same invoice multiple times.

Overall: Very easy to use for corporate accounting. Makes it simple to track expenses and submit receipts to accounting.

Gets the job done, has occasional glitches.

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a relatively organized way to getting expense reports created, categorized and submitted. I enjoy the ability to break things down into different policies which helps when we have one-off events. I also like that you can adjust the approver when a different department needs to be billed.

Cons: It has the occasional glitch which isn't a deal breaker but it is annoying. We will try and add an expense and it will essentially freeze, and the page needs to be refreshed.

I WOULD NOT FUNCTION WITH OUT THIS APP!!!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite function of this app is that I simply take a photo of my receipt and it inputs EVERYTHING. It inputs the name of the place the receipt is from, the amount of money, and the date on the receipt. It's so simple! It even transfers my receipts from British pounds to US dollars automatically for me when I'm traveling. Or Canadian, or any other country I'm in. It does the conversion for me. Everything is automated. My life is so much easier, and I don't have to carry any receipts around with me. The other favorite thing is that once I'm ready to send a report in, it can be for the month, or a specific trip, or what ever, it emails the entire report broken down into categories for me in a PDF file with the receipt photos attached in the PDF. BOOM!

Overall: My life is easier, I don't have to hang on to receipts that lose their ink. And it automates everything. I love it!

Keeps expenses simple

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Above all else, Expensify was really easy to use. I had never expensed anything before, and Expensify made it really simple to submit receipts and get reimbursed. It was relatively intuitive and I liked the interface.

Cons: Honestly, I don't know that I have any cons. I felt that Expensify was really affordable (the free plan is good too), and got the job done efficiently. My expenses weren't particularly complicated, so perhaps there are some features Expensify is missing that I'm not aware of.

Expensify makes Expenses Easy!

Jul 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Expensify has an easy to understand interface, the ability to configure different policies, great export and integration features, and the ability to reimburse through the system or through your preferred vendor.

Cons: They are no longer supporting the integration between Freshbooks and Expensify. This means we have to manually export and import all our data.

Great tool to keep track of expenses from every employee.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and learn. It can be easily combined with other accounting software and makes tracking expenses very quick and simple. Several users can register their expenses in the same pool.

Cons: Assigning expenses to different and multiple projects is not straightforward, so it can be difficult to allocate expenses when you are dealing with multiple projects.

Overall: Ease of use. Value for the money--reduces paperwork and accounting costs. You can upload expenses the second you finish the transaction.

Using Expensify to track expenses from our field crews has never been easier.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customization for different types of charges are really important when tracking purchases . Being able to export all charges as well as pdfs is very helpful.

Cons: Better search and filter options would be nice to have when doing end of the month analysis for the overall company.

Limited features, terrible support but not many other options out there.

Jun 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to get started and simple to use. Much better than Concur at interfacing with QB. If it wasn't for the more robust interface tool, I wouldn't be using it at all.

Cons: Near zero support. Only option is a online chat and it takes them hours to respond. You can't call anyone to get a simple question answered. Very frustrating. Very limited credit card issuer import. If your bank is not on the list you have to manually configure and it won't let you split a single import and parse out to cardholders after importing transactions. You have to send each user their own card transaction file and they must upload individually. Receipts and expense items disappear without explanation sometimes and you must reload them.

Overall: Quickly deployable expense system.

Great way to organize expenses and can be integrated with financial software!!!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This program allows you to take a picture of your receipt and it will smart scan and fill in most of the information for you. Makes expense reports much easier!

Expensify is one of the easiest expense tools I have ever used.

Jun 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is interactive and intuitive. The UI compared to other tools like Expensables is fresh and very up to date looking!

Quite helpful once you've used the app a few times

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows you to have multiple reports active and open concurrently, Lets you easily re-open closed reports for editing. compiles receipts into an exportable pdf for report submission, user friendly help search (step by step directions), Smart Scan helps expedite data entry.

Cons: Has a few hiccups from time to time: automatically closing reports, not always intuitive how to initiate certain actions, Smart Scan not always able to correctly read receipts.

Overall: It helps me be proactive about my expenses and staying up to speed on my report so that when it is time to submit to accounting, I am ready and not dreading the backlog of data entry.

Good app to help simplify expense processing

Jun 07, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's really easy to use, when it works. Charges on my business credit card are automatically picked up as business expenses. If I have an expense I can take a picture of the receipt and have it pull the relevant information for reporting the expense. Assembling the expenses into expense reports is easy to accomplish.

Cons: When using a picture of a receipt, the app frequently struggles with identifying the expense information. I can often attribute the difficulty to the receipt (about half of the time) but there are times that it has difficulty with clear, concise receipts.

Overall: Streamlines business expense processing

Easy to use and track report status!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can easily create reports, update them, and send them off. The interface is super simple and clear to understand.

Cons: I have not found to SmartScan feature to be useful -- it takes so long to pull, that I just end up entering the info manually.

Easiest program for company expense reporting

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use! It's really straight forward. The simple graphics and tabs make reporting and reviewing a breeze!

Cons: I would love one more custom field instead of just the two.
Maybe improve accuracy on auto uploads.

Super-easy and intuitive expense reimbursement software

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is very easy to use and has syncing applications across the desktop and all mobile devices. The interface is clear and it very easy to not worry about receipts anymore while traveling.

Cons: Set up was confusing if done manually. We did not deploy the group employee policy so the uploading had to be done on the account manager's end through a formatted CSV. The links for set up were also confusing and our e-mail servers read them as spam.

makes my life easier!

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: 1)each individual can enter their expenses by using their phone or by computer 2) able to attach receipts - you can forward the receipt and it is imported into expensify 3) ease of submitting a report 4) not having to enter everything multiple times 5) easily imports into QuickBooks.

Cons: 1) have issues with credit card expenses not importing automatically 2) sometimes reports are submitted automatically even if settings show it should be manually submitted 3) lag time between the time you click on something to when it actually switches over.

Overall: cuts down on data entry time
approval process is much faster

Super Nice Expense System

May 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Getting employees to keep receipts is hard enough, and filling out and submitted "correct" expense reports is near impossible, but Expensify does a great job in creating a platform that is simple to use and yet complex enough to track business expenses back into their ERP system.

Cons: While simple, Expensify does lack some features you might expect from an enterprise expense tracking system, and some integrations to Accounting and back-end systems are not as easy to setup as you would like.

Onboarding and Customer Service is PAINFUL

May 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: PROS:
Easy to upload receipts from mobile app

I do not have anything else in the Pros column, but this requires 100 characters so I'm writing this sentence.

Cons: Not intuitive in many areas
Getting help takes hours to days for a response!
"Chat" is a joke--takes hours for a reply
Automation to Quickbooks is not accurate--takes several steps
Far more administration each day than anticipated
"Next Step" messages not always accurate
Onboarding/setup process was not intuitive and when I tried to reach customer service took days for a response

Overall: Gets the job done for a startup, but unless they get better with response times during the setup onboarding process, will move to another platform in a few months.

Product has flaws, no phone support when you need it, even if you're paying $100s a month.

May 09, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I went with expensify for the price and because I thought the UI was polished. It looks good but has flaws... really it was price.

Cons: Not having support for a business product is a joke. Especially when the product has bugs and known issues. I connected my domain to my personal account, giving access to those accounts to the business. There is no way to undo this within the app. I was chatting with one of their support reps and he set him self to away after giving me a canned and incorrect response! Absolutely unacceptable.

Always an issue with something daily.

Apr 28, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Easy to use interface. Inexpensive. Desktop and app sync quickly. Lots of potential with.

Cons: Everyday there is a different glitch/patch/problem that arises with both the desktop and app versions. Not a complete and comprehensive program for all expense reporting needs. Will not sync with all credit card types. Customization not extensive. Worst of all is the customer service. Any inquiry (via a chat box) will not be replied to for minimum 4 days up to 2 weeks.

Just Take a Picture

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: This app is really easy to use and saves me a ton of time every month, I just take a picture of all my receipts and then group them by month. Expensify adds up the total and summarizes the items and adds all the pictures to one PDF. I sign it and turn it in, super easy!

Expensify is a game changer

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Overall: I love this product. As the person who handles expenses, as well as wearing many other hats, it's a game changer. Even those who are non-technical can learn it and use it easily, which saves me time and money. I love the way it easily integrates into Quickbooks, and especially that I have the option to load as already reimbursed so I do not have to duplicate any work. 5 stars for sure.

Recommendations to other buyers: Try it- use it. Makes a difference.

Great for tracking expenses!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Expensify can be used for both personal and business cases. In case of personal use, it helps a ton to track your expenses while you're on a trip, so you don't go over your budget. In business cases, it helps to get your refunds easily from your company! Pro tip: you can always add a negative amount to indicate a refund or even to track your budget!

Expensify Synch Manager

Feb 23, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Expensify moved to a new Synch Manager with Quickbooks that has lots of bugs - been trying to make it work for the last 30 days with poor results. The product is great for reporting - it's getting the information to Quickbooks that is the real issue. Hope they can get the glitches fixed soon.

Make your credit card recon easy!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Scanning receipts and customer reports along with QUICKBOOKs import

Cons: Nothing - Works very well!

Overall: Forget to keep up with receipts - Use the app to 'scan' it with your phone and then let expensify handle the rest!

Vendor Response

by Expensify on February 03, 2017

Hi Todd - we're so glad to hear we're helping you simplify your church's expenses! Thanks so much for your kind review!

Great Expense Report Software for Small Enterprise

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use and implementation, low monthly cost which can be scaled as you add or remove users, completely paperless system and ability to take photos on your phone and upload them to the app, and ease of routing and tracking.

Cons: You will not get a lot of customer support and it doesn't integrate well into other applications. I don't think you would expect this of a product at this price though.

Overall: I used this software extensively in a previous position, both as administrator and user. For a small organization, this is an excellent expense reporting software product which will easily allow you to go 100% paperless. All receipts are uploaded digitally and you can take photos of receipts on your phone and upload them onto the app (which is a great app). Once submitted, the routing is very nice and you can track the progress and make modifications if it is kicked back to you. The implementation was very smooth and we were able to incorporate everything we needed, including our chart of accounts, into this product. All of our employees loved it and it is especially useful for organizations who either have a lot of people traveling or who have employees in geographically dispersed locations. We had employees living in very remote parts of the world and they were able to capture all of their expenses and submit reports from anywhere as long as they had an internet connection. The product integrates very well with all of the major credit cards so no issue there. I don't think this product will integrate with your accounting package but I don't think you would expect that from a product of this nature or price range. Expensify is hosted on the cloud so no worries about installation and the implementation process went very smoothly for us. Their customer service wasn't spectacular but this product type and cost is such that someone in house should be able to manage everything and you wouldn't likely need to contact them for anything. The product is priced on a PUPM basis and the rate is very reasonable. I highly recommend this product to any company that doesn't already have an expense reporting feature as part of some larger ERM product. You will not be disappointed!!

Recommendations to other buyers: I highly recommend this software for geographically dispersed organizations who have many employees on the go. They will be able to submit and approve expense reports remotely with no issues.

Vendor Response

by Expensify on February 01, 2017

Thank you for the thorough review, Isaac! Apologies to hear our support is not as fast as you'd like, this is something we're heavily investing our resources on and you should see faster response times soon! In terms of integration, please let us know at help@expensify.com if you're looking for something in particular. For a full list of our current integrations (including QBO, QBD, Xero, etc), check out https://use.expensify.com/all-integrations/. Have a great day, and thank you again for leaving us a kind review! We're so glad we're making expenses easier for you and your team!

Expensify is super!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, easy to use

Overall: Expensify has streamlined our day-to-day operations in an absolutely fantastic way. It is seamless and simplifies operations for all of our employees, from the field technicians to the operations administrator. Highly recommend!

Vendor Response

by Expensify on February 01, 2017

Thank you for the great feedback Julia! We are happy to be making your day-to-day tasks much simpler. We're always here for you should you need any help :) help@expensify.com

Fantastic!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The app and the desktop application are easy to use and teaching new employees on the system is a breeze!

Vendor Response

by Expensify on February 01, 2017

Thanks for the great feedback Morgan!

Easy Expensify!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy
Mobile Friendly
Great customer service

Cons: N/A

Overall: Easy. All you need is this word when utilizing a software to submit expenses! Mobile friendly, GREAT customer service (I was able to easily resolve an issue experienced while submitting a report) and efficient tool. Enjoy how simple it is to fill required fields and complete processes.

I was audited this year and even the tax man was impressed! That says it all.

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease and convenience. I like that I can access my information on any device.

Overall: Expensify is simple to use, accurate and streamlined. It turned a mess of receipts into a professional account of a years work.

Recommendations to other buyers: I would like to receive tips and updates. I'm sure I'm not using it to its fullest extent.

Great tool for keeping track of expenses and reporting

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, richness in free version

Cons: smart scan

Overall: I have been using the free version of expensify and it allows me to upload images of my expenses and create reports. These reports can be send to accounts payable and they will receive a pdf with copies of the receipts. You can use the app to take a picture with your phone and upload it to your account. The smart scan feature works well but sometimes misses information on the receipt. That is not a big thing though because you can easily change and add information.

Recommendations to other buyers: It's an easy to use and very helpful tool

Vendor Response

by Expensify on January 26, 2017

Awesome, thank you so much for the awesome review, Nevlynn!

Expsensify for Easy Reimbursements!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Expensify is a great tool to manage reimbursements. You can choose to reimburse directly from Expensify or manage through regular payroll. I wish there were more bulk edit options for moving things around, but overall it's really simple to use!

Great product

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: Expensify is a great product for managing you receipts. The only issue i take with them is not having customer support available by phone

LOVE this product for submitting expenses

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Could it be any simpler? Expensify allows users to take pictures of receipts and route them directly to their account team for reimbursement. I can't imagine the world without this technology.

Expense reports have never been easier

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Mobile app which allows you to scan receipts at time of, well, receipt - and then pretty much forget about them. Automatic import of monthly credit card statements and match up with scanned receipts. Submitting expense reports is super easy too.

Cons: The fact that my current company is not using it. =)

Overall: I used Expensify at a previous job as our sole means of tracking and submitting expenses. Three jobs and three different expense reports solutions later, I still seriously, SERIOUSLY miss the ease of use of Expensify. The mobile app allows you to instantly scan, process and upload your receipts to the application which then automatically matches everything up to your monthly corporate card statement line items. It could not be easier. I'm back to taking photos of receipts and figuring everything out by hand in Excel spreadsheets and I could cry. GIVE ME BACK MY EXPENSIFY!!!

Recommendations to other buyers: Not much else I can say. Once you see how easy things can be, you will never want to go back to tracking expenses by hand.

Vendor Response

by Expensify on December 13, 2016

Thanks for the awesome review, Scott! If you ever want to show your finance department just how truly awesome we are, shoot us an email at help@expensify.com and we'll set you up with a demo :) Have a great week!

Expensify review from a casual user

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The user-friendly platform, how it automatically registers and shows your credit card charges, reporting

Cons: At the beginning it seems complicated, I heard that it could provide some better features for debit cards.

Overall: I just started using Expensify and have not got into so many details as I did not have that many expenses to report. Since our global organization is using this tool to its full extent, I also believe that it will be helpful to me. I noticed the key features and from what I know till now, it is a pretty good tool to use for your expenses.

Super simple

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This tool is as easy to use as there is. Download the app and everything is essentially done for you in real time. All the user needs to be able to do is use the camera on their phone!

Easy to use with all the necessary functionality

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I really enjoyed using Expensify, especially when it comes to handling a lot of receipts/misc.items. The mobile app is great

Happy Expensify User!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use and available on all my devices.

Cons: I'm sure I'm not using all of the features to the fullest.

Overall: This software has changed a frustrating situation into a simple system! Even the tax man was impressed. No more receipts in a shoebox.

Vendor Response

by Expensify on December 07, 2016

Hi Kathy, thanks for reviewing Expensify! If you'd like to learn more about our features and how to use them, definitely shoot us an email at help@expensify.com and we can show you how it works! Let us know if you have additional questions, and so glad to hear you're loving Expensify :)

Transformative tool for Small Business

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Great user application for both mobile and desktop - super important for both

Cons: Occasionally errors with transcribing -

Overall: This has been great for a small business like ours, ensuring better accuracy and reconciliation of expenses. Very powerful policy features for purchase approvals too.

Recommendations to other buyers: Rethink approvals, credit card policy reconciliation. Expensify is awesome for all of this

Weekly User

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Awesome to have receipts in emails scraped and uploaded automatically. Making life a little more simple. Perfect for our startup to keep track of all of our expenses automatically.

Pros: Easy to use. Love the email scrape.

One of my favorite applications!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Expensify is great! It allows me to upload my receipts from my phone and submit them to my employer for re-reimbursements.

Like their motto says 'Reports that don't suck'

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: One of the easiest expense reporting tools out there. At our agency we use Expensify anytime we need to report expenses.

Excellent for small businesses who don't have employee expense reports...only expenses

Nov 16, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This has saved me time chasing down my business owner client for details regarding their expenses. No more emailing back and forth.

Wonderful API

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: NA

Overall: The API fior Epensify makes doing expenses so much easier and quicker. So happy to have them as a partner!

Recommendations to other buyers: Great service

Awesome App

Nov 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support speaks English, great app to track mileage, keeps track of my expenses, love the map feature

Yes, problem solved

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, mobile app is completely functional and makes receipt entry easy

Cons: When selecting email addresses to send a report to, I wish it would easily pop up the ONE email address I always send that report to (rather than having it hunt through my addresses with each letter I add.

Overall: My bookkeeper knows that time is valuable for me, and so sought out Expensify as a solution. I used to spend a gawd-awful amount of time finding and sorting and labeling each receipt. But with Expensify, I can photo each receipt as it's incurred (no keeping needed) with the Expensify mobile phone app, and with a few simple taps get it entered for my monthly reimbursement report. I actually enjoy preparing my reimbursement report these days. What a turnaround! I recommend Expensify.

Recommendations to other buyers: I recommend it for office teams, especially those with members who travel and have to manage lots of purchases for reimbursement.

Expensify Review

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Expensify has been the best expense management tool I've ever used. I can upload receipts from my phone and email so easily. A very well designed tool.

Makes expense reports easy

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Super easy to to review and submit expenses. Love being able to upload receipts from my phone and manage all in one place.

Homerun expense system

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great value

Cons: Smart scan AP is not always 100%

Overall: Expensify is a homerun all the way around! Very easy to use across multiple platforms. Easily set financial rules and requirements, track expenses and have them routed to the appropriate manager for approvals and payment.

Photos, reciepts, mileage and comments are carefully logged into forms that adhere to the report standards of and guidelines outlined by the government.

Seemlessly hooks into backend ERP systems for clear review and payment tracking.

All at a very low cost of ownership with a high support rate.

fast and easy

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Submitting expense reports seem so cumbersome but ever since my company used Expensify, submitting expense reports has been so simple! It literally only takes a couple of minutes to upload a receipt/statement, create a report and then send it off for approval. I recommend this to anyone who has to submit small or large expense reports.

Best Functionality

Nov 07, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Of all the expense tracking software we have tried Expensify has the best all-around functionality. We have found the software difficult to use in a team environment, however.

Vendor Response

by Expensify on November 07, 2016

Hi Paul, thanks for the review! If you're having difficulty setting up in a team environment, please don't hesitate to reach out to us at help@expensify.com, we're more than happy to help set you up!

Expensify is awesome!

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: Great product. Easy to use for a salesperson who has a lot of expenses to be submitted. I used to worry about losing receipts and not getting reimbursed -Expensify helped relieve that pain for me!

Expense reporting made simple!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Their app makes receipt capture very simple with SmartScan, as well as milage tracking.

Cons: None that I can think of

Overall: I discovered Expensify after spending way too much time on making expense reporting using MS Excel. They solution is simple, taking the process down to only a few minutes.

Recommendations to other buyers: Take advantage of their self-serve portal. It will make your setup simple.

Poor OCR

Apr 26, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The receipt recognition fails too much.

Expense reports that do suck

Mar 08, 2016
1/5
Overall

Comments: Buggy app, not user friendly, a different problem every time I submit a report. Support is very slow to respond and when they do, it's almost like they are delaying actually fixing anything - they just respond for the sake of responding.

Pros: None - I'd rather submit reports using excel and paper receipts.

Cons: It's incredibly buggy. Literally a new problem every time I use it. Sometimes they auto-import receipts, sometimes they don't. I have 2 credit cards setup to import expenses and when I deleted an entire column of personal expenses, they actually uploaded into my expense report, which nullified the work I had done handpicking business from personal expenses. Support is a disaster. I've reached out to them 3 times and they respond 6 hours later saying "so sorry we are here to help" and I respond and nothing. I passionately hate this product.

Easy Way to Manage Expenses

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've only used this for a couple months, and haven't had any team members start using it yet, but so far, so good. Some of the automated workflows will be useful once I deploy this to a team. And I like the dashboard for the expense breakdown by category at a glance. The automatic receipt creation and the integration with external accounts (eg AMEX) is especially helpful.

Pros: Dashboard, automated workflows, automatic receipt creation, integration with external accounts, receipt uploads, and easy of use / UI

Cons: Report creation functionality is extremely limited, and is definitely a big concern for me.

App is amazing!

Oct 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Expensify at our firm for over 5 years. We highly recommend it to all our clients, especially for the mobile app! You can take a picture of your receipt right on your phone from the app, and using smart scan, it will even put all the information in right from the receipt (name, amount etc). Then you can code everything and make a report and submit For clients who have trouble with receipts, this couldn't get any easier. We also like that you can have multiple levels or approvals, download credit card transactions right into the program, reimburse employees , and it all syncs to QBO. Can't recommend it enough, it makes expense reporting a breeze.

Pros: Mobile App, approval levels, customer service, price, easy of use

Cons: Can take a little but to get it set up, but once it is, you are off and running!

Don't do it...There are much better alternatives out there

Oct 02, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: No phone support. Comical chat support (it looks like a chat but really they are just queue jockies that tell you someone will help you). The bank feeds NEVER work properly (even with commercial feeds enabled). The smart scanning created duplicate transactions for everyone this month instead of tagging them to the bank feed transaction. Did I mention that no on at Expensify knows how to use their product. Wish we had never started using. We will be moving to Tallie or Concur asap

Used to work really well - Now broken for a month and no update

Jul 23, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Really liked this before they broke it. ... After I subscribed of course.... and there's been no update on the card upload feather that made it so useful. Android app constantly crashes now. As it no longer does what it says it does I want my money back.

Pros: Brochure promises lots

Cons: Product doesn;t do what the brochure says.

Lack of phone call and customer service

Jun 07, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Apparently they do not have phones and cannot easily speak to you for help. Email only must work for you. During the free trial we couldn't fully integrate the software with our bank without help, so we asked for assistance before fully switching over. When I asked, I was sent emails with user guides that I had already looked at and many questions back and forth before finally someone was supposed to get in touch with me. What I wanted to do, was make a phone call, like an 800 number on that day of my choosing, resolve the issue and set up and begin using the software fully. Instead, after a week, no contact from the person who was supposed to be in contact. Meanwhile, we were still getting emails about paying for our service after our trial, etc. We just couldn't use the software to its potential without help first. But, after the long delay (about a month total) from customer service, we sent them and email saying we were going elsewhere and then we got an apology email and another email saying we could schedule a call. I was so over it. Should we have needed support in the future, where a phone call may be necessary, we felt it would be virtually impossible.

Review

Apr 26, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Expensify is an easy to use application, which has clear instructions and steps, and you don't get lost. Customer service was very efficient and helpful as well, from my experience, I was replied next day for my inquiry by Alissa from help centre.

Customer Service

Apr 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I am not a huge fan of expensify I recently had a problem and was helped out by one of your CSRs. Stephanie Orlich not only was able to answer a question I had but helped me quickly. She provided appropriate links and was super nice and respectful. You should hire more people like Stephanie!

Fabulous Customer Service, above and beyond!

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I recently had the very lucky opportunity to work with Sheena Trepanier at Expensify. Her prompt response to my problem, continuous follow up and resolution was simply the best. Her commitment to resolving my issue and keeping me informed along the way was outstanding. I hope I don't have any more problems but if I do I'll look forward to working with Sheena again! :)

Great product and exceptional customer service

Apr 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Expensify for a few years now and love the simplicity of the product. Expense reports are no longer a burden for our employees to submit and with the category section and description it has made approving and exporting reports to Quickbooks a breeze as well. We recently had an issue where we were unable to export reports because our categories weren't syncing with Quickbooks. I submitted a ticket and heard back from Stephanie an hour later, who quickly resolved the issue. Not only did she resolve the issue for us, but she also followed up a few days later to make sure Expensify was still working well. I continue to be impressed with the product and level of service we receive with Expensify and highly recommend it!

How much time do you have to waste

Apr 22, 2015
2/5
Overall
1 / 5
Ease of Use
4 / 5
Customer Support

Comments: The worst service I have ever used. Take a picture of receipts and add the transaction details. When you attach to receipts to a report none to the receipts match up to the descriptors you gave them. Then try adding currency mark up to the transaction... good luck.

customer support

Apr 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The quality of the customer support team at Expensify is excellent! They are diligent and comprehensive in their responses. I have had the pleasure of working with Stephanie recently. She responded quickly to my question and provided a thorough explanation of how to fix the issue.

Excellent customer support

Apr 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've raised a case with Expensify this morning. To my surprise, Stephanie Orlich from Expensify responded to my case within the hour and excellent set of instructions on how to solve my problem. I'm a very happy customer, you guys rock!

-Nobo

Great product - attentive customer service

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Expensify for a year now and it works very well. The mobile apps make the input of receipts a snap and tracking/submitting reports in the web application is seamless. The customer support staff is also excellent, especially Stephanie Orlich who quickly pointed me in the right direction to resolve my issue.

This company listens and is continually upgrading to create a better product

Apr 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: I like that it imports to QuickBooks Online easily and accurately. I can pay sales associates much faster via direct deposit from their approved expense reports in Expensify.
Cons: I am using their Invoice feature since you can create invoices directly from 'billable' expense reports. But it needs improvement to make it efficient; i.e. automatic numbering, pull-down address book. But, one of my issues has already been addressed, so I have no doubt that they will eventually get there.

Acknowledgement of Excellent Customer Server by Alisha Trombello (Expensify employee)

Apr 11, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am new to Expensify, and as a result have been seeking help on a variety of topics. Alisha Trombello, an Expensify employee, has been very helpful answering and following-up with information that required greater research.

It should also be noted that Michelle (Expensify, Inc), I don't know her last name, was extremely helpful as well.

Kind regards,
Tony Ventura
www.tonyventura.com

Expensify is awesome!

Apr 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Expensify every day to track vehicle mileage and other expenses. It has been instrumental in keeping all of my work expenses organized. It made tax time a whole lot less stressful this year. I recently had a problem with the app after an update. I quickly notified customer service. Alisha Trombello was quick to respond and let me know that they were already working on the problem. She then let me know when it was fixed. Expensify the product is great and the customer service is also! Thanks guys!

Easy to use app for monthly expense reports

Apr 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I hate generating monthly expense reports. Keeping up with a hand written ledger and expense receipts and then reproducing this information in a monthly report is irritating. I sometimes forget to write down a trip and then have to think back through the week to make sure all of my expenses are accounted for. Expensify keeps everything in one place and if I lose a receipt that is my fault. Click a picture at the register and it is done! Also I made a tech support request and Alisha Trombello quickly and easily helped me solve my problem. I like the product and will continue using it.

Great Software

Apr 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good software to help keep track of all your expenses and mileage. I use to have piles of receipts. This makes is soo much easier. They have reports or dump into in excel. I had a problem and Alisha was very helpful, even following up if everything was going good with the new update.

problem solved

Apr 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: About 1 week ago I tried to get the expensify program to show me a type of report that I wanted and could not get and sent a email asking for assistance. AND MAN ALIVE did I get it. Alisha Trombello, who works for expensify, answered my email promptly and after identifying what I wanted, had the computer engineers in your company designed a fix that's perfect. I am an eye Dr. and realize that all businesses are in many ways offering ultimately a SERVICE as the end product. Alisha Trombello and your staff in a timely fashion went, way beyond, my expectation from a computer app. and gave outstanding service. My hardest thanks to her and your staff for making my day.
Thank You,
Marvin Pflaumer, O.D.