# Page 10 | Expensify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Expensify the right Expense Report solution for you? Explore 1309 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/97594/Expensify/reviews

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Expensify

4.5 (1309)

[View alternatives](https://www.capterra.com/p/97594/Expensify/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 15th, 2026

# Page 10 - Reviews of Expensify

## Showing most helpful reviews

Showing 226-250 of 1309 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JCR

Juan Carlos R.  
IT Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Powerful Tool with a Couple Hiccups"

December 17, 2024

4.0

Pros

ease of use, ease of deployment, ease of account management

Cons

xero integration is almost non existent even though its a "feature", customer service's main resolutions are uninstall/reinstall

Review Source

WC

WEINAN C.  
Owner  
Legal Services  
Used the software for: I used a free trial

### "Attention "

February 6, 2024

1.0

Cons

I am writing to bring to your attention a profoundly concerning issue that I have encountered with your company's customer service procedures. It is imperative that everyone be made aware of how customers are treated within your organization. To provide context, I recently registered an account with your company and underwent a series of verification processes. During these verifications, I was requested to obtain a letter of verification from my bank. Upon communicating with my bank, I was informed that such a letter could not be provided. Instead, we agreed to proceed with a phone verification process. Subsequently, your support team instructed me to schedule a phone verification appointment. However, my appointment was canceled two hours prior to the scheduled time without explanation. I was then asked to undergo the verification process again, including re-uploading my identification documents. Despite completing these steps, I was still asked to provide verification using another form of identification, despite having already used my California Real ID. Feeling increasingly disappointed and frustrated after three days of continuous demands for documents and unreasonable requests, I expressed my frustration by using the F-word twice. Regrettably, a representative from your company responded by threatening to discontinue service and implied transferring my case to another support member. However, when I requested assistance from another support member, I was told, "I'm not going to assign you to anyone else in our team until you're able to avoid being aggressive with our team." I wish to emphasize that my use of inappropriate language was limited to two instances of the F-word. Furthermore, I was assured that your company does not have managers, and I was refused the opportunity to be assigned to another support team member. Subsequently, the support chat was abruptly terminated, and I have been unable to locate a valid telephone number for further communication. It is deeply concerning that, despite providing personal and banking information, as well as linking my bank account, I was subjected to punitive measures for the use of mild profanity. This treatment is entirely disproportionate and unacceptable. I am formally requesting a thorough investigation into this matter and appropriate action to rectify the situation. Additionally, I expect assurance that my account and personal information are handled with the utmost respect and security. I anticipate your prompt attention to this issue and a satisfactory resolution. Please contact me at your earliest convenience to discuss further.

Review Source

RG

Ron G.  
Senior Project Management  
Information Technology and Services  
Used the software for: 6-12 months

### "Robust Expense and Reimbursement software."

September 5, 2024

4.0

End users submitting monthly expenses to employer for reimbursement.

Pros

Ease of importing receipts and expenses.

Cons

Some difficulty with setup in terms of approvers and various workstreams.

Review Source

KM

Kiersten M.  
SDR  
Information Technology and Services  
Used the software for: 2+ years

### "Expensify Review"

September 10, 2024

5.0

Pros

Super easy to use and user friendly, quick approval times.

Cons

No complaints! I love using Expensify for expense tracking and reimbursement.

Review Source

JP

Jenny P.  
VP of Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "Expensify for Small Businesses"

June 18, 2024

4.0

Pros

Expensify was easy to customize (both fields, and groups for employees), so we were able to use it for our exact needs and set up different parameters for different groups of employees. The mobile features are also very useful.

Cons

It would be helpful to be able to customize some of the automized report submissions, and customize various reminders to send out to employees.

Review Source

CH

Corinna H.  
Country manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "A game changer when we implemented it"

June 14, 2024

5.0

Pros

\- App functionality - scanning and recognition - quite smart in remembering your recurring expenses and vat attributions, etc - time gained on all tasks: me on making the reports and finance to check and make my reimbursement

Cons

Need different profiles to use with separate setups for different countries (when frequently traveling different countries)

Review Source

MS

Matthew S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good Tool. Gone Woke"

May 16, 2024

5.0

Loved this product until it went woke. I wish they would just process receipts rather than push agendas.

Pros

We loved this tool. It worked so well for our nonprofit. It integrated well with credit cards and payments.

Cons

Two things completely turned me off of Expensify. THey started integrating DEI into their marketing. I remember coming to the site and they had splashed all over the screen BLM material. I dont need their progressive ideals of BLM or pride shoved at me. Just process receipts. The second thing that turned me off was that I was no longer able to connect with my primary banks.

Alternatives considered

[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)

Review Source

VR

Verified Reviewer  
Senior Manager  
Information Technology and Services  
Used the software for: 2+ years

### "This software is the best in its category."

April 19, 2024

5.0

Pros

We have been using Expensify for a long time and syncing it with different systems, including Workday and Netsuite. Expensify allows us to customize our policies to include custom fields from Netsuite which is a good feature. The approval workflow is straightforward and user-friendly, and the best part is that it doesn't require any training. Approvers can easily review expense reports with receipts attached to expenses. We reviewed other competitors' software and found them either expensive or not up to par. However, Expensify is a true value for money.

Cons

So far no complaints and it serves the purpose.

Alternatives considered

[Coupa](https://www.capterra.com/p/115928/Coupa/)

Reason for choosing Expensify

Cheaper, easy to use and implement and serves the purpose.

Review Source

MP

Margarita P.  
Expense Fixed Asset Accounting Manager  
Accounting  
Used the software for: 2+ years

### "Great mobile solution for all users"

May 20, 2024

5.0

Pros

Mobile app and receipt tracking capabilities

Cons

Cost and reporting features. I wish there were more options to pull reports and show the detail of the receipts attached. Better linking with emailed receipts.

Review Source

VR

Verified Reviewer  
Freelancer  
Writing and Editing  
Used the software for: 1-2 years

### "Expensify"

September 16, 2023

5.0

It helps me manage my clients spend from receipt scanning and expense management to paying bills and booking travelling

Pros

I love the fact that it tracks employees business expenses easily. It has a great UI for users like me and it's easy to manage. Am able to submit and approve expense reports especially when my clients are traveling. It offers a self-service setup with dedicated support making my job easier

Cons

Its customer service only favours large companies bt small businesses or self-employed like me we can only receive support through chat or mail. So it is challenging when something complex needs to change

Review Source

EJ

Elli J.  
Customer Marketing Manager  
Computer Software  
Used the software for: 1-2 years

### "Easy tool for expense reporting"

May 27, 2024

5.0

Pros

Super intuitive platform - can upload receipts for scanning or manually uplaod an expense and details. Then as a user, all you need to do is submit and your company should have it set up to go to all the relevant stakeholders to approve before you get paid back.

Cons

Sometimes it's easy to think you've submitted an expense, when it actually it hasn't gone through. But, you'll usually get a reminder email telling you to submit anyway.

Review Source

BJ

Brandon J.  
Director, Business & Operations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "A must have for proper expense tracking"

December 9, 2022

5.0

Overall our experience with Expensify has been fantastic. I don't know how we functioned without it for so long.

Pros

Expensify helped us move our expense tracking into the digital age with a simple, intuitive employee interface. Reports are easily complied, submitted, and approved. All of which can be done on a mobile device.

Cons

One aspect that could be improved is customer service. They have a pretty good user community of how-to articles to troubleshoot issues, as well as their Concierge chat feature. However, some issues have taken longer than I would like to be addressed. To be fair, they have begun assigning account managers, which has helped remedy this issue.

Review Source

Raphael C.  
Co-founder and CEO  
Internet  
Used the software for: 2+ years

### "Avoid at all costs!"

June 30, 2023

1.0

Overall experience has been \*terrible\*. I will never ever use this service again nor recommend it to anyone.

Pros

I am the founder/CEO of my company, and adopted expensify because it was simple and easy-to-use, and largely automated expenses/reimbursement and financial reporting of same.

Cons

Unfortunately, something bad has happened to this company since those early days.First, they started putting up these really confusingly-labeled buttons which, if clicked, would automatically opt you in to using their new credit card product. And after I accidentally clicked one of those buttons, there was \*no way\* to undo it and every employee at my company was emailed a credit card! It was a huge fiasco.We decided to stop using Expensify due to these issues, as well as poor support, at the end of 2022. However, since our cancellation request arrived a few days \*after\* Jan 1 2023, they refused to cancel our account and continued to charge us over $1400 despite us not using the service at all. Eventually I had to contest the charges and ask our credit card issuer to deny future charges from expensify.

Review Source

RD

Rebecca D.  
Senior Director, Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Expensify - The Easy to Use & Manage Expense System"

September 6, 2022

4.0

Pros

Expensify has a great UI for users and is a very easy system to manage. It's easy and fast to submit and approve expense reports, including when staff are traveling. Expensify is so much simpler than some of the other expense management software (e.g. Concur). Some Finance Teams seem to think that going with a more complex software. However, I've found that while Expensify does not have as many "lock down" features as other software, allows us to easily manage expenses and move things forward quickly. When you balance administrative features and user UI/expense management, I would always go with the latter. Getting those expense reports is the most important, and Expensify makes that easy and simple!

Cons

Expensify's largest drawback is their customer service. For smaller companies at least, there is no account manager and we can only receive support via chat/email. This can be a huge challenge when the integration breaks or something complex needs to change.

Switched from

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Concur was very expensive and had too many features for our size company. Concur was also not user friendly at all and was very difficult to navigate. Expensify was a great replacement and we've been happy since our switch 4+ years ago.

Review Source

IK

Isaac K.  
Operations Manager  
Executive Office  
Used the software for: 2+ years

### "Great Expense Report Software for Small Enterprise"

February 1, 2017

4.0

I used this software extensively in a previous position, both as administrator and user. For a small organization, this is an excellent expense reporting software product which will easily allow you to go 100% paperless. All receipts are uploaded digitally and you can take photos of receipts on your phone and upload them onto the app (which is a great app). Once submitted, the routing is very nice and you can track the progress and make modifications if it is kicked back to you. The implementation was very smooth and we were able to incorporate everything we needed, including our chart of accounts, into this product. All of our employees loved it and it is especially useful for organizations who either have a lot of people traveling or who have employees in geographically dispersed locations. We had employees living in very remote parts of the world and they were able to capture all of their expenses and submit reports from anywhere as long as they had an internet connection. The product integrates very well with all of the major credit cards so no issue there. I don't think this product will integrate with your accounting package but I don't think you would expect that from a product of this nature or price range. Expensify is hosted on the cloud so no worries about installation and the implementation process went very smoothly for us. Their customer service wasn't spectacular but this product type and cost is such that someone in house should be able to manage everything and you wouldn't likely need to contact them for anything. The product is priced on a PUPM basis and the rate is very reasonable. I highly recommend this product to any company that doesn't already have an expense reporting feature as part of some larger ERM product. You will not be disappointed!!

Pros

Ease of use and implementation, low monthly cost which can be scaled as you add or remove users, completely paperless system and ability to take photos on your phone and upload them to the app, and ease of routing and tracking.

Cons

You will not get a lot of customer support and it doesn't integrate well into other applications. I don't think you would expect this of a product at this price though.

Review Source

Response from Expensify

February 1, 2017

Thank you for the thorough review, Isaac! Apologies to hear our support is not as fast as you'd like, this is something we're heavily investing our resources on and you should see faster response times soon! In terms of integration, please let us know at help@expensify.com if you're looking for something in particular. For a full list of our current integrations (including QBO, QBD, Xero, etc), check out https://use.expensify.com/all-integrations/. Have a great day, and thank you again for leaving us a kind review! We're so glad we're making expenses easier for you and your team!

Nasko L.  
Chief Operating Officer  
Food & Beverages  
Used the software for: 2+ years

### "Save Time and Money by Using Expensify"

March 8, 2022

5.0

Overall very happy with Expensify as a solution that allows me to have all my expenses organized in one place. Would highly recommend using it, especially for its feature that allows me to attach digital images of the receipts to each expense item. It has a great option to submit and send expense reports to multiple people. If you are using Expensify across mutliple users, all the information is easily accessible by every team member.

Pros

A great solution to keep all my expense reports in one place, with a great option to attach PDFs of receipts and/or images of receipts. Expensify can pull data directly from my credit card statements and that feature alone saves a lot of time of manual entering numbers and vendors.

Cons

It can get a little too much to configure in the beginning and navigating down to expense categories is not the easiest to do - it takes time to find things around that I could customize but once these are all in place, using Expensify is fairly easy. Expensify creates automatic names for your reports - make sure you change them to something that makes sense to you and your accountants or everyone will wonder what Expense Report 234902u5435242ewd is for.

Reason for choosing Expensify

Expensify allowed me to start using it immediately, without having to wait for multiple approvals and reviews by other members of our team. The main complaint was that our credit cards were already generating a report (not true! they generate a statement!) but those statements didn't allow attaching digital images of receipts and expenses.

Review Source

CM

Cody M.  
Controller  
Entertainment  
Used the software for: 2+ years

### "Simple to Deploy, Easy to Maintain"

May 25, 2022

5.0

From the accounting team to the newly hired sales exec, feedback from employees has been very positive with Expensify. They can use the mobile app as they go, or other import methods to make their expense reports quick and easy. Everything is directly connected to NetSuite, our ERP, and flows smoothly to the books without any extra steps. Approval routing is very simple and reminders get sent to keep things moving along.

Pros

Expensify is a very streamlined tool and does not get bogged down in high degrees of complexity which may be unnecessary. I have found all types of users at my company, from sales execs to marketing coordinators, understand how to use Expensify almost immediately. We provide a 1-pager for best practices to employees and that, in nearly all cases, is enough to get them using the tool without issue.

Cons

The corporate card integrations could use a bit of added support when it comes to receipt imports, and occasionally we have had the direct feed from our banking institution break. I think this is likely because we do not use one of the major banks for our corporate credit card though, so the issue may not be on the Expensify side.

Alternatives considered

[Emburse Nexonia](https://www.capterra.com/p/99986/Nexonia-Expense-Reports/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)

Reason for choosing Expensify

Expensify seemed much easier to implement, was cheaper, and I had witnessed it working smoothly at other companies in the past. In extremely large company environments it may be possible that Expensify could lack some of the deeper customizations of competing tools, but for the vast majority of businesses this ticks all boxes while remaining highly user-friendly.

Review Source

VR

Verified Reviewer  
Operations Manager  
Computer Software  
Used the software for: 2+ years

### "Not for Amex Business card users - run!"

June 3, 2021

3.0

We needed to track our employees expenses. It worked fine for a while. Now, each new Amex business card doesn't integrate (we can't complete the log in process through expensify) so the charges are not coming in. So the time saving tool has become the opposite and is not doing the job we bought it for.

Pros

We loved it for a while. Even our most tech challenged people liked it's user interface, receipt uploading and reporting process.

Cons

For many months now, we have been unable to integrate with our most used and new Amex business card accounts. You can not get anyone on the phone so you're stuck with the concierge (text messages) who I have been bugging about this issue every week for months. They just say "we're working on it" and "sorry!" and " thank you for your patience", and, most annoyingly "have you tried manually entering your expenses?" Yes but when there are hundreds of expenses then that's a problem and why we bought this software in the first place. They keep saying they are close to a solution, testing a solution, but I don't trust them anymore. So we are looking elsewhere.

Review Source

VR

Verified Reviewer  
Chief Financial Officer  
  
Used the software for: 6-12 months

### "Expensify overcharges for their "Corporate" platform and becomes useless once your bank feed breaks."

January 31, 2018

1.0

Was ok and saved time, before it broke.

Pros

Ease of launch, mobile app works decently well. Onboarding support was decent, but sadly short-lived. They still offer monthly pricing. If you're tempted to try their Corporate or higher plan, DO NOT sign on to their annual pricing plan, see below for why.

Cons

Google "expensify known issues". Review the list of the corporate cards that they don't support. Be aware that they are not disclosing the many other corporate cards that their platform doesn't support. If you're lucky enough to use one of the corporate cards that they are currently supporting, be aware that their connection to your bank feed can break at any time. Generally, this will happen after your promotional period has ended and after your onboarding support contact has moved on. Once the bank feed breaks you're left with only chat support, which will take an average of 12 hours or more to respond to you. When chat support responds, it's clear that they are pasting from support scripts that have no relevance to your situation. Most responses will assume you're on a Team plan, and initially offer troubleshooting steps aimed at those clients. You'll have to explain that you're a Corporate client. Once you explain this, you'll wait another 12 hours for a response from someone who hasn't read the prior communication chain and you'll have to explain yourself again. this sort of back-and-forth goes on for some time. Eventually you'll get them to admit that the only work-around for a broken corporate card bank feed is a manual CSV import through each individual's account. Don't expect any meaningful response or acknowledgement if you bother to question the fees you're paying for broken corporate access. They will not listen and will not offer any discount or refund.

Review Source

Response from Expensify

January 31, 2018

Hi there, thank you for leaving your feedback! I apologize for the issues you've run into but definitely want to clarify a few things: Re: corporate card connections. Bank connections may break for any variety of reasons, including (but is not limited to) bank maintenance, connection issues, changes in usernames/passwords, and more. Unfortunately most of these are out of our hands, but we do keep an updated list of known issues here: https://docs.expensify.com/setup-for-submitters/advanced-configuration-for-submitters/bank-import-faqs-and-known-issues. Re help responses. We definitely don't want to have you waiting 12 hours for a response and it doesn't help that there are a lot more help requests coming in at the end/beginning of a month around billing time. I've let the team know of your concerns and will continue to improve on our response times, especially during busy periods. Thanks for bringing these issues to our attention!

Peter B.  
Assistant Manager/Assistant  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Expensify my chaos"

June 23, 2023

4.0

Overall it is a great fit for small businesses that use it to scan and save expenses while giving a good reporting tool so you can review your spend. I would recommend it for owner managers or small teams that also have a gestor or just to streamline your administrative accounting or bookkeeping experience. Oh and it integrates with other programs too.

Pros

Ease of use and ability to finally organise my receipts in time for the gestor. I didn’t have to presort them as they are saved and retrievable digitally by category or date or supplier. I liked that I could just email a bunch of receipts off at the same time to Expensify and they would upload all the receipts later ready for me to check and categorise and of course it remembers categories so you can save on time doing that too.

Cons

If anything the time to upload a receipt manually could be improved. I wasn’t sure if I had done it correctly or not the first few times I tried and it sort of felt a bit clunky. This was from my iPhone XR though so not sure if it’s a better experience on android.

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[bkper](https://www.capterra.com/p/146135/bkper/)

Reason for choosing Expensify

Ease of usePriceFit for use

Switched from

[bkper](https://www.capterra.com/p/146135/bkper/)

I couldn’t understand bkpr. It seemed overkill and I wanted something simple and easy to use.

Review Source

OH

Orion H.  
Senior Accountant  
Automotive  
Used the software for: Less than 6 months

### "Full Suite Expense Management"

August 26, 2021

5.0

Expensify helps us to track our expenses and allows us to easily reimburse our users

Pros

The level of control and customization allowed for the group policy

Cons

Many users will find that they may have 1 or 2 reasons to use expensify and when there are multiple policies on a users plan, it is really easy to get them crossed up. Expensify could do a better job with clarifying what policy a user is in.

Reason for choosing Expensify

It was the most complete package

Review Source

RT

Reid T.  
Operations Manager  
Oil & Energy  
Used the software for: 1-2 years

### "Go-to Expense Reconcilliation for wide spread and remote working mid-sided companies"

October 3, 2022

4.0

Overall the software is pretty good, and comparable to many direct from Banking institution programs, with the added funtionality of being able to claim reembursement for out of pocket purchases. Outside of the software itself, I would caution that the company has used used the software and associated email communications as a platform expressing their social and political views which is rather unbefitting and could be off-putting to parties who may not prescribe to the same views.

Pros

Software features multiple ways of uploading receipts and Coding spends for expenses. Application AI is very good at autmatically assigning cost codes and verifying receipts to actual spend backups. Software also allows for modification of these auto-entries in case of recoding requirements and the mobile app is very easy to use. Attachemnts are drag and drop on the Browser portal, and mobile device attachement is integrated in to OS gallery lookups. they have a good system for flagging un-filled required fields wbefore allowing the spend reports to be transmitted for approval by the designated approver.

Cons

Bank feed syncing can be delayed and charges do not appear for a few days; especially with Canadian banking services even with Tier 2 banks like HSBC. Some sysnicn issues arise between the mobile app and the browser portal if the app is left open on the mobile device - the system lags out and does not save some of the information which then requires re-entry. Fortunately this is flagged as part of how the software works so is not missed if lost, but still requires to be re-entered.

Review Source

Bou B.  
Sr Manager, Client Services  
Architecture & Planning  
Used the software for: 1-2 years

### "I love Expensify, I miss it, but CORE has more features"

December 1, 2023

5.0

Pros

User friendliness is uncomparable. Straigforward options and clear visuals.

Cons

The lack of billing, invoicing and cost tracking features. This is why we switched to CORE. I hate CORE. I love Expensify. I miss it

Review Source

Victoria L.  
Chief Risk Officer  
Pharmaceuticals  
Used the software for: 1-2 years

### "Powerful and versatile expense management software."

August 16, 2023

5.0

Expencify is a very easy to use platform with a lot of features.It helps me keep track of expenses in my department and prevents overspending.It allows me to keep a live and controlled budget and saves me time in analyzing expenses and receipts.It allows me to keep track of our employees' expenses with a corporate card and avoid unnecessary expenses.

Pros

What I like most about Expencify is the receipt scanning feature, it allows me to extract the relevant information from each receipt just by scanning it with my phone.It also saves me a lot of time by categorizing my expenses for more complete tracking.It integrates with other accounting and expense platforms, which helps to maintain more complete control over what each employee or department spends.

Cons

It is a powerful and versatile expense management software that has no weak points, it works very well.

Review Source

LG

Larry G.  
Finance Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Terrible Implemention Experience"

April 20, 2024

2.0

Terrible implementation experience: Expensify is not taking ownership of an incomplete implementation. Iam writing this poor review out of exasperation with their poor customer support.

Pros

In evaluating this solution, we liked the demonstrated functionality, relatively low cost, and credit card offering.

Cons

The implementation experience has been terrible. The approach is not well organized. Early on we had problems "whitelisting" the Expensify ACH codes which we quickly rectified on our end, but it took Expensify nearly 10 days to restore related services. Then for some reason the integration with Xero stopped working in late March and one month later is has not been resolved. The only human we can speak with is our implementation coordinator which is frustrating because this is clearly a technical issue. I have asked on multiple occasions to speak with someone who can solve this issue only to be told that there is no one else I can speak with. Unacceptable.

Review Source

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