# Page 12 | Expensify Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Expensify the right Expense Report solution for you? Explore 1309 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/97594/Expensify/reviews

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Expensify

4.5 (1309)

[View alternatives](https://www.capterra.com/p/97594/Expensify/alternatives/)

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Last updated March 15th, 2026

# Page 12 - Reviews of Expensify

## Showing most helpful reviews

Showing 276-300 of 1309 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AD

Amanda D.  
Operations Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Expensify makes nonprofit expense tracking easy and seamless."

June 2, 2022

5.0

Overall Expensify has made expense tracking and financial reporting much more streamlined. The platform is very user friendly for all of our employees.

Pros

What I like most about Expensify is its seamless integration with Quickbooks Online and its excellent customer support. Whenever I have contacted their support via chat I have received a response in less than 5 minutes, and my issues is resolved quickly and easily.

Cons

It would be helpful if the email receipts function was improved to allow for easy receipt submission.

Review Source

AB

Ana B.  
AP Specialist  
Biotechnology  
Used the software for: 2+ years

### "Excelent System to track and submit expenses"

September 11, 2022

5.0

Very good expirience and good value for the amount paid

Pros

It is very user friendly. Easy to get reports and good to track employees expenses

Cons

Expensify work good. I don't think it needs to improve nor change anything

Review Source

SB

Samer B.  
Owner  
E-Learning  
Used the software for: 1-2 years

### "Expensify: The Ultimate Financial Poductivity Tool!"

July 19, 2022

5.0

Just an awesome app. It saved me and my employees a lot of time and effort.

Pros

The convenience and the time it saved me counts a whole lot.

Cons

They introduced a paid plan. It's Worth it.

Reason for choosing Expensify

excell doesn't even come close for small businesses.

Review Source

VR

Verified Reviewer  
Enterprise Account Executive  
Computer Software  
Used the software for: 2+ years

### "Expensify is decent for what it does but a product I'd ever recommend"

April 6, 2021

2.0

It saves me time with my receipts and allows me to get reimbursed quickly, but this isn't a company I'd ever want to support. I wish my company would drop them.

Pros

Expensify has some cool things about it. It's pretty quick and easy to submit receipts for expenses and the approval process is easy. It's simple to add receipts and get everything compiled into one report for reimbursement.

Cons

I don't like that it's not always simple to add multiple receipts to one expense. Sometimes one is missing a date so I need to also include a card statement screenshot and adding the supporting documents doesn't appear within the report like I'd like them to. I also wish there was a better way to add comments to the expense itself rather than the chat-like thread within the report. I also have never had much luck with the auto-receipt reader. I just enter my info manually because it hasn't been super reliable. Most importantly, I have to say that the email message Expensify's \[SENSITIVE CONTENT HIDDEN\] sent out to ALL Expensify users prior to the 2020 election was absolutely inappropriate and unprofessional. He had no place to use his platform and account holder lists to blast every Expensify user with such a biased, partisan message. If it were up to me, I would have dumped Expensify that very moment across my entire company because I don't want to do business with an organization that shoves their politics into my face unsolicited, regardless of which side of the fence they're on. Very dissatisfied with this approach.

Review Source

CG

Cristina G.  
Accountant  
Computer Software  
Used the software for: 1-2 years

### "Easy Expense Management System"

January 31, 2024

5.0

Pros

As an accountant I really appreciate its expense mapping and the way it integrates with NetSuite. I like the workflow, the reports, and the automations that are included to flag any errors!

Cons

I don't have any complaints, I do feel that the use and cost ratio is not supportive for smaller companies but for high volume expenses this is an absolute MUST HAVE.

Review Source

VR

Verified Reviewer  
Sr Risk and Compliance Lead  
Information Technology and Services  
Used the software for: 2+ years

### "Ease of Access and Reporting"

August 7, 2023

5.0

The tool offers an overall enhanced experience through its highly interactive dashboard, ensuring users' comfort and ease of use.

Pros

This tool features an exceptionally interactive dashboard designed to provide users with a seamlessly comfortable experience while utilizing its capabilities.

Cons

There are no specific Identified cons we have observed.

Review Source

SD

Shivang D.  
VP Global Payer Relations  
Management Consulting  
Used the software for: 2+ years

### "Very easy to use app for organizing all of your expenses and reimbursement"

March 4, 2023

5.0

Ever since switching over to expensify, our team has had a much easier time of claims. Reimbursement turnaround has been far quicker as well. Overall, this has probably saved me at least 30 min of hassle per workday!

Pros

I love how easy this app is to use. It really is a one-stop-shop for all my needs as far as expenses go. It's often very easy to let expenses get overly complicated when you don't have one place to organize them, so for me, expensify is a huge asset.

Cons

There's nothing I can think of that could improve the product

Review Source

VR

Verified Reviewer  
COO  
Marketing and Advertising  
Used the software for: 2+ years

### "Nonexistent Customer Service + Spam"

April 23, 2023

1.0

I will never recommend a company that plays politics with our data.

Pros

I used it and recommended it for years.

Cons

Without our approval or permission, the \[sensitive content hidden\] of Expensify emailed political ramblings to our entire user base. This is not a liberal or conservative issue with me - it is one of trust that our data will be kept secure. We then cancelled our account and our users continue to receive solicitations from Expensify and despite request they refuse to stop.

Review Source

KC

Kirsten C.  
Manager  
Accounting  
Used the software for: 2+ years

### "Overcomplicated setup"

December 11, 2023

4.0

Necessary evil at the moment. The accounting integrates well with Sage Intacct. Painful to set up new accounts, add new cards, etc.

Pros

Accounting system integration is pretty simple to set up.

Cons

Support never seems to know how to help, throws up their hands usually. Workflow is frustrating - never quite sure how the routing is working. Forces you to set up multiple domains to have multiple accounts at the same institution.

Review Source

RO

Raad O.  
Marketing Specialist  
Consumer Goods  
Used the software for: 2+ years

### "Simplify the management and documentation of spending operations effortlessly "

April 6, 2023

5.0

with Expensify , we Get automatic payment notifications and accurate spending reports, which enable appropriate corrective measures by management.

Pros

with Expensify Access all necessary tools and records easily, automate spending procedures, and facilitate budget monitoring and evaluation. With the mobile app, scan paper invoices and request approval for increased spending limits within minutes. Expensify also provides flexibility in payment processes by accepting credit card and bank transfer linking, eliminating the need for additional paperwork or switching between platforms.

Cons

The intuitive design of Expensify makes it easy to use, without encountering any difficulties.

Review Source

Stefanos S.  
Business Operations Assistant  
Internet  
Used the software for: 1-2 years

### "Reliable and rewarding!"

October 11, 2017

5.0

\- Expense tidying up - Categorize according to projects, events etc. - Everything centralized - Ability to handle expenses with other team members

Pros

We have been using Expensify for over a year now and I can say that it we have been pleased more or less. I really like the fact that you are given the ability to manage your expense and categorize according to how detailed you really need it. In addition, the joint report of all expenses is neat and easy to manipulate. I would say that it is quite user friendly once you get familiar with it (you do need a few times to use it in order to get a full handle on it). The app is a strong point as well.

Cons

Nothing too bad about it. Sometimes it cannot process as quickly as I desire especially when uploading pdf files. Subsequently I have had to log out and log in again to reset it in a sense. Other than that I would say it is a rather solid service.

Review Source

Blair P.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Great app for tracking expenses"

October 10, 2019

5.0

Overall, I would highly recommend this app for anyone who needs to keep track of expenses. It simplifies the process and makes keeping track of receipts so easy. I don't pay for the monthly fee because I don't have enough to track, and an option to buy it outright might be nice for someone like me, but if I had a lot to track I can see the low monthly fee be a worthwhile expense.

Pros

It's simple, easy and keeps me organized. I am not naturally organized (I would just as soon throw a receipt out as try to remember to keep it and then submit it to my office) and so I have to intentionally work at it. This app makes it quick and easy. You take a pic and add some info and it's done. I don't pay the monthly fee because I don't have that much to track, but if you do I would think it's well worth the money. It breaks your expenses down into manageable categories and works offline if needed. If you need help staying organized or just want less paper to keep track of then I would recommend this app.

Cons

There really isn't anything about this app that I dislike. It does what it's supposed to do and it does it very well. Maybe if it integrated with my phone camera so when I take a picture of a receipt it automatically gives me the option to import it into Expensify? Maybe that's a pipe dream...

Review Source

VR

Verified Reviewer  
User Operations Lead  
Financial Services  
Used the software for: 6-12 months

### "Expenses made easy. "

May 17, 2019

4.0

Overall Im happy. They have a powerful app and uploading expenses is quick and effective. The app is decent so saves you having to use the web client. Overall it does what you need it to do, but theres some advanced functions that Expensify is missing that its competitors have (Listed above). I would recommend this vendor if you want speed and simplicity, but if you are interested in the more advanced functions and automation then its worth having a look at competitors first.

Pros

\- Very easy to upload receipts - Handy email reminders - Variable options for tax which helps when working internationally - Options to retract submitted expenses to correct mistakes without waiting for them to be declined by financing teams

Cons

\- The receipt scan function is slow, to the point where everyone within our teams choses to manually upload the receipt info. This is fine as it doesn't take long but it makes the scan option pointless. - No geotagging to show location of your purchases, such as you see in Monzo/Revelout/Stirling bank etc. - Occasional software crashes, quite a minor complaint as you simply re-launch the app and continue - No way to automatically link into a bank card, so your expenses don't automatically upload - This would be such a game changer! - No total expenses viewable on app, you can see the total value of each individual claim but if you want to see how much you have claimed over the week/month/year you need to manually add them up.

Review Source

SB

Serguei B.  
Accounting Manager  
Computer Software  
Used the software for: 2+ years

### "Convenient Expense Reimbursement Software"

January 28, 2021

5.0

Overall great employee expense reimbursement system for small/midsize business. Easy to use and implement. Would definitely recommend!

Pros

I love using Expensify to reimburse our employees. It is super easy for employees to create expense reports. Expensify also has approval workflows which allows employees to submit their expense reports to their managers for review first before submitting to finance for reimbursement. Expensify is also integrated with our accounting system which allows me to sync expense reports without having to manually enter expenses again. The payout process is also super simple and can be done directly through Expensify by connecting your company's bank account.

Cons

I wish reporting was done easier in Expensify. Creating a report could be tricky (Expensify requires you to use formulas) but overall it is manageable if you learn a few tricks.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Expensify

Easier to use

Review Source

Kelsey A.  
Finance Associate  
Religious Institutions  
Used the software for: 2+ years

### "Expensify in 2018"

November 30, 2018

3.0

Pros

Expensify has a clean and easy to use interface.

Cons

We experienced an issue with our credit card (Bank of America) not linking to our account and when we reached out to support (that we can only chat with instead of calling), we were told they were working to resolve the issue. That was over a year ago and we still have to manually enter expenses. Additionally, Expensify has never offered more support than to say they're working on it. They have not discounted the monthly cost despite our request since we're doing their job for them. Unfortunately, the alternative options aren't amazing yet so we haven't pulled our account but at this point, it's just a matter of time.

Review Source

VR

Verified Reviewer  
Field Tech  
Telecommunications  
Used the software for: 1-2 years

### "Expensify - Great variation of tracking options in a well designed interface"

April 15, 2021

4.0

Pros

The interface was clear and concise. Intuitive features for compartmentalizing personal, work project, or entirety of work travel expense tracking (personal + company).

Cons

Some confusion regarding the ability to delete or remove previously filed reports which no longer are valuable to user interface (now tracked via work email correspondence). Seems the only way to 'delete' previous reports (aka grouped singular expenses relating to dates or project), is by filtering them out. Some may prefer a cleaner 'deleted' organizational method, but the same can be achieved though filtering exclusively.

Review Source

VR

Verified Reviewer  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "This is a Required App for Those who Travel or are Accountable for their Business Expenses"

April 7, 2021

5.0

I was first introduced to this software while working for another company. We were expected to use it for all of our expenses and submit our reports with it each month. It made this process so simple and frankly, I would have lost track of my expenses if I hadn't had it. I loved it so much I continued to use it when I started my own business. It makes accounting for your expenses extremely easy.

Pros

It's super easy to track your receipts during travel or at anytime really. You just scan your receipt with your smartphone, enter the amount, choose the account or category and you're good to go.

Cons

There isn't anything bad to say about this software. It works great and saves so much time and frustration because you are tracking everything as you go, while you are thinking about it.

Review Source

CB

Christian B.  
Account Manager  
Computer Software  
Used the software for: 6-12 months

### "Expensify is a Must Have for Work Travel"

June 1, 2023

5.0

Expensify is one of the most efficient ways I have ever managed workplace expenses and reimbursements. As someone who needs to travel often for my job, its a great resource to have.

Pros

Once you get the hang of it, Expensify is very easy to use for travel and other work reimbursements. My favorite part is the mobile app which allows you to snap a photo and submit information related to your purchase in 1-2 minutes right away rather than waiting until you get back to your hotel or back home and hopefully have not lost the receipt.

Cons

For those brand new to Expensify there is a bit of a learning curve with the terminology and workflow processes in the app and web-based version, but after the first couple of uses it becomes quite easy to manage.

Review Source

MB

Matthew B.  
Head of Partners  
Computer Software  
Used the software for: 6-12 months

### "Bare bones solution - or so it seems"

July 18, 2023

4.0

Overall a simple system to use, bare bones and not flashy. Better than some out there.

Pros

I like the ease of use, and lack of flashiness of Expensify. Mobile seems to work well, and the receipt scanning is quick often.

Cons

IT is very bare bones, it works ok, but there is little intelligence to it. for example when entering mileage it should know what category that is.

Review Source

David S.  
Finance Manager  
E-Learning  
Used the software for: 6-12 months

### "Worst Customer Support In the Industry!"

December 12, 2018

1.0

This company invests NOTHING in their support. While it may be a simple system from the employee side, it's a complete mess for administrators. There are hundreds of nuances and settings that you have to dig through and spend dozens of hours reading their incomplete and oversimplified support documentation. All of this could be circumvented with a 5 minute phone call. In fact, if it wasn't for their sales rep helping me set up the initial settings, I might never have used their platform at all. But that was the last time I was able to speak to a human being at their company. The most astounding factor is that they don't have ANY upgraded customer support options even if you have 100s of users and pay them $1000s per month. This company needs to get their shit together. I'm looking into moving over to Abacus or Concur.

Pros

Employees will find most features relatively straightforward.

Cons

They need to seriously improve their customer support. It's messaging ONLY and the support staff takes HOURS to respond and when they do, it's completely off the mark. Their support staff is based in Australia and only work SUNDAYS to THURSDAYS U.S. time.

Review Source

JP

Jennifer P.  
Director, People Operations  
Computer Software  
Used the software for: 1-2 years

### "Easy to Use Expense Management Software"

August 20, 2023

5.0

Our overall experience with Expensify has been very good. Admins, employees, approvers/managers and payroll find it very user friendly and a simplified way of submitting, approving and managing employee expense reimbursements. I would recommend this software for any company looking to streamline their process.

Pros

Expensify is a very user friendly expense management software. It was very easy to set up and add our categories and GLs for each department as well as the manager approval routing for each employee. Our employees find it very easy to submit their eligible work expenses and receipts and it's super easy for our managers to review and approve within seconds. I would highly recommend Expensify for expense reimbursement management software.

Cons

It was a bit confusing at first to figure out how to change the numerical report name to the expense topic/subject, but it is editable as needed.

Review Source

VR

Verified Reviewer  
General Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "We stopped using Expensify after 5 years of being customers"

December 31, 2020

1.0

We've used their service for 4 years and they kept increasing their fees and finally they locked us in an annual agreement and changed their procing model again. They customer support don't answer any questions, they keep sending links to their documentation and support forms instead of answering questions.

Pros

Their software has a lot of features but nothing that the other player in the market don't have. their customer services is horrible

Cons

Their are far better alternatives in the market with better value, honestly stay away from them. we've worked with them for a long time and they changed from a startup to a big company with horrible customer service and focus on getting more money from their clients.

Alternatives considered

[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)

Review Source

CM

Chandresh M.  
Administrative Officer  
Financial Services  
Used the software for: 6-12 months

### "Decent expense tracking and receipting solution"

July 1, 2023

4.0

Overall, it's been a good experience, coming from a largely monotonous and paper pushing way of uploading and creating receipts. However, we do expect further customization and improvement of the platform given the investment made into it

Pros

Expensify has an easy to use interface, which is helpful for non-tech savvy people like myself. It has cross platform support including a mobile application. It also allows to quickly generate receipts, greatly simplifying the process which would otherwise have taken us days

Cons

The user experience could've been better. Although cost is not something I have to worry about immediately, it could be a bottleneck for some users as it limits the usage per cost tier. Data privacy and loss are also a consideration, given we're dealing with critical financial data

Review Source

VR

Verified Reviewer  
CEO  
Events Services  
Used the software for: 2+ years

### "Worst customer service "

November 15, 2019

4.0

the software when working is great but the customer service is the worst I have ever worked with in the world and they don't care about paying clients

Pros

easy to track expense connects with stripe to invoice easy to mark paid

Cons

when a problem happens customer service does not exist problems can last over 1 month no credit for the system not working they want customers to fix issues that are their problem no managers in the company

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Expensify

look of expense report and connect to stripe

Review Source

AT

Alanna T.  
Operations  
Mining & Metals  
Used the software for: 6-12 months

### "Customer Service is Attrocious"

March 14, 2023

1.0

Terrible

Pros

I like the smart scan. I like that they had a trial and thats about it.

Cons

Barely any customer service. Stay away if don't have time or patience to implement with no help. Small companies need something like this with support.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Expensify

It was a mistake.

Review Source

Response from Expensify

May 12, 2023

Hi there! Have you tried chatting with our customer success team via concierge@expensify.com? Our response rate is <2 minutes, which is typically faster than most! Please write in to our team if you have any questions or need help - we'd love to support and help!

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