Who Uses This Software?

P & C Mutual insurance companies with less than $100,000,000 in Premium


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ECCA
  • www.goecca.com
  • Founded 1975
  • United States

About Mutual Expert

Mutual Expert is the insurance management ecosystem created for mutual insurance companies to drive growth by elegantly integrating all aspects of business between the carrier, the agent and the insured. SYSTEM FEATURES Quoting; Claims; Financials; Reports; Third Party Interfaces; Agency Access; Insured Access; Mobile Access; Responsive Web Design


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Mutual Expert Features

  • Cancellation Tracking
  • Claims Tracking
  • Policy Generation
  • Policy Issuance
  • Policy Processing
  • Quotes / Estimates
  • Rating Engine
  • Reinstatement Tracking
  • Reinsurance Administration
  • Renewal Management
  • Underwriting Management

Mutual Expert Reviews

Positive Long Term Relationship

Dec 02, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Expert does provide a lot of features. It's nice to be able to have a product that handles most of the back end processing that is required. This is inclusive of rating, policy administration, reporting, accounts receivable.

Cons: We do run into features that don't alway work in accordance with how we would want them to. Most of the time, these items can be fixed relatively quickly, but there are some things that we end up having to work around for a while.

Overall: We have worked with ECCA for 12+ years, and it has been an overall good experience. The programmers are knowledgable and have a lot of experience. We have come a long way with ECCA, and we are happy they have been pushing the Expert product in a positive direction. It has helped streamline our operation tremendously.

Mutual Expert Policy Management & Rating

Nov 17, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer Support is outstanding

Cons: No material cons

Overall: Highly recommended.

Excellent Software Product

Nov 17, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Expert is easy to use, good reports, and excellent support staff.

Cons: Can not think of any cons.

Overall: Would recommend to others.

ECCA - Mutual Expert

Nov 09, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: For a small mutual ins. co., the Expert system meets our needs. I has the capability of producing real time reports as needed and being able to export them for further analysis.
The rating and claim systems are very user friendly. The GL and AP features adequately meet our needs.

Customer support is very good with help available immediately.

Cons: No particular issues.

Overall: Additional reinsurance reports would be benificial particularly as it relates to preparing the renewal information for the reinsurer

Mutual Expert

Nov 09, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Customer Service is #1
Reliable and sound SQL DB data method
Value for performance
Somewhat customizable
Meets the needs of our company

Cons: Limited data output/reporting
Inability to customize in some areas
Not currently integrated with accounting

Overall: Determine what the needs of your company is and compare products/vendors closely. Find what adequately meets needs and then review the performance of those companies along with their customer support reputation as the key to any good software is their ability to provide high quality customer support in a timely manner, ECCA performs exceptional in the arena of customer support.