4 / 5
1 review

Who Uses This Software?


Average Ratings

1 Review

  • 4 / 5

  • 3 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Guestware
  • Founded 1990
  • United States

About Guestware

Guest Experience Management system that gives you Welcome Intelligence by uniting marketing and service delivery in a single database.

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Guestware Features

  • Built-in Accounting
  • Catering
  • CRM
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental

Guestware Reviews

Guestware is a valuable tool, but it is far from the only option in this space.

May 24, 2018

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: Great from a tracking perspective. You get out of Guestware what you put into it. The most important things when using the software is to have a robust process in place for entering the data (front line employees understanding the need to capture and record issues and other data) and then being able to respond appropriately and act on the information. Guestware helps to identify chronic issues, trends or other opportunity areas that are consistently dragging scores and ratings down.

Cons: The primary issue is that it does not have a two-way interface with Opera PMS, which can be a dealbreaker for some hotels, especially larger chains who aggregate data. It can also require some time getting used to, so having one of your employees designated as the teacher/expert, especially to on-board new employees would be a good idea, but I consider that a negative for the software's ease of use.