# GuestWare Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GuestWare Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/98170/GuestWare --- # GuestWare Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GuestWare ## What is GuestWare? Guest Experience Management system that gives you Welcome Intelligence by uniting marketing and service delivery in a single database. ## What is GuestWare used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $112 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuestWare?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.guestware.com&name=GuestWare) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuestWare 4.0 (1) VS. [### Vervotech Mappings](https://www.capterra.com/p/232158/Vervotech-Mappings/) [5.0 (4)](https://www.capterra.com/p/232158/Vervotech-Mappings/#reviews) Starting Price $112 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 5.0 (4) Value For Money 4.0 (1) Value For Money 5.0 (4) Customer Service 4.0 (1) Customer Service 5.0 (4) ## GuestWare alternatives [RateMate Rate Shopper](https://www.capterra.com/p/147633/Rate-Shopper/) [4.8 (4)](https://www.capterra.com/p/147633/Rate-Shopper/#reviews) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147633/Rate-Shopper/) [iMagic Reservation](https://www.capterra.com/p/10806/iMagic-Reservation/) [3.0 (2)](https://www.capterra.com/p/10806/iMagic-Reservation/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 50% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10806/iMagic-Reservation/) [ResiGo](https://www.capterra.com/p/219385/ResiGo/) [0.0](https://www.capterra.com/p/219385/ResiGo/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219385/ResiGo/) [Hipar Hotel Management Software](https://www.capterra.com/p/149258/Hotel-Management-Software/) [5.0 (3)](https://www.capterra.com/p/149258/Hotel-Management-Software/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149258/Hotel-Management-Software/) ## FAQs about GuestWare Overview ### What company size and specific industries is GuestWare built for? GuestWare is designed for hotels and resorts of varying sizes, including small properties, mid-market hospitality businesses, and larger resort operations. It is built for the hospitality sector, especially organizations that need help managing staff assignments, guest information, and reservations or bookings. Features and Usability ### What are the key features of GuestWare? GuestWare offers CRM and a customer database for guest profile management, plus guest experience management and a loyalty program for tracking engagement. It also includes maintenance management and task management for operational follow-up, along with marketing automation, reporting and analytics, and API support for connecting with other systems. Getting Started and Support ### What training and onboarding options does GuestWare offer? GuestWare provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars cover shared training topics, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does GuestWare offer? GuestWare provides 24/7 Live Rep and Chat support. These channels give users direct access to help at any time, but no reviewer feedback is available here to describe response speed, agent helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Guest Experience Management Capture guest experience at a granular level and utilize data to deliver tailored services Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Maintenance Management Manage, maintain and track the performance of assets and equipment GuestWare 11 features Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Capture guest experience at a granular level and utilize data to deliver tailored services Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Manage and support multiple locations More than one location View and track pertinent metrics to find patterns and gain insights from data Create, manage and track all task activities and progression Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Basic $112.00 Per User,Per Month Value for money 4.0 (1) 4.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CK Charles K. Director of Sales ### "Guestware is a valuable tool, but it is far from the only option in this space." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 24, 2018 Pros Great from a tracking perspective. You get out of Guestware what you put into it. The most important things when using the software is to have a robust process in place for entering the data (front line employees understanding the need to capture and record issues and other data) and then being able to respond appropriately and act on the information. Guestware helps to identify chronic issues, trends or other opportunity areas that are consistently dragging scores and ratings down. Cons The primary issue is that it does not have a two-way interface with Opera PMS, which can be a dealbreaker for some hotels, especially larger chains who aggregate data. It can also require some time getting used to, so having one of your employees designated as the teacher/expert, especially to on-board new employees would be a good idea, but I consider that a negative for the software's ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.