--- title: "Emburse Expense Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Emburse Expense Enterprise the right Expense Report solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98408/Chrome-River-EXPENSE/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Emburse Expense Enterprise 4.4 (176) [View alternatives](https://www.capterra.com/p/98408/Chrome-River-EXPENSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Emburse Expense Enterprise Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews JP Jacob P Senior AssociateInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The system streamlines expense reporting from start to finish, making it easier for users to submit accurate information and for approvers to review and process items quickly.“ March 10, 2026 AA Anthony A CFONon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “awful, a disaster.“ October 15, 2024 JK Jitae K Sr.DevopsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Its simple UI and automated workflow to create expense reports.“ September 15, 2025 WJ Willian J SupervisorFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “Analytics function - to heavy, not easy to retrieve data, several types of data with same information name, then difficult to select the correct one“ October 19, 2022 JP Jacob P Senior AssociateInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Emburse Expense Enterprise is easy to navigate and makes the entire expense submission and approval process much more efficient.“ March 10, 2026 TS Tim S Business LeaderComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload.“ August 19, 2022 JP Jacob P Senior AssociateInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It’s reliable, user-friendly, and well-suited for organizations that need both efficiency and strong financial controls.“ March 10, 2026 TS Tim S Business LeaderComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error.“ August 19, 2022 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer B. Business Analyst Food Production Used the software for: 2+ years ### "Expenses made easy" December 2, 2021 5.0 Pros The software is easy to configure and update for administrators. For our users it is simple to create and submit their expenses made on their card or out of pocket. Cons I felt that things that I found challenging was because it was a new process or I did not have a full understanding. Review Source TT Todd T. controller Banking Used the software for: 2+ years ### "Chrome River Expense Review" April 6, 2020 5.0 Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process. Pros The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system. Cons The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise I thought the end user features were better with Chrome River than Concur. Review Source TS Tim S. Business Leader Computer Software Used the software for: 6-12 months ### "The worst Expense management system I have used in along time" August 19, 2022 1.0 Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid! Pros I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind. Cons The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system. The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload. One receipts are uploaded there are loads of OCR errors compared with other systems i have used. Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error. You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain. The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Unknown Review Source MH Michael H. Controller Law Practice Used the software for: 2+ years ### "Chrome River Expense - Easy to Use" February 25, 2020 5.0 Monthly expense reimbursement and categorization used to be an extremely time consuming task. With CR Expense, it is now very efficient and streamlined. Our overall monthly close process has been sped up by at least 15%, simply because of CR Expense. Pros It is extremely easy to use. Our entire organization now uses it on a daily basis. It has completely streamlined our expense processes. Cons Implementation took a while, but we did eventually get it customized perfectly for our organization. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Users in our organization had prior positive experiences with Chrome River. Review Source AM Amber M. AP Specialist and Chrome River Administrator Law Practice Used the software for: 2+ years ### "Mercury is wonderful!" August 22, 2019 5.0 Pros The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume. Cons Help Desk Turn Around time could be better. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Chrome River worked better with our line of business. Review Source MK Melissa K. Financial Consultant Sr. Insurance Used the software for: 2+ years ### "Customizable User Friendly Expense Platform " August 23, 2019 5.0 Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents. Pros The ability to build rules around compliance and polices is top notch. Cons The reporting (Analytics) isn’t as easy to navigate as it should be. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Ultimately it was the ability to customize our user experience and policy rules. Review Source CL Craig L. Director of Finance Oil & Energy Used the software for: 6-12 months ### "Chrome River makes expense management part of my day." September 30, 2020 5.0 Amazing customer support, very simple Apps, great training options. Pros Simplicity, great customer support, and fit our budget. Cons Implementation was a bit challenging through all the Covid-19 stuff, but the Chrome River team was assume and supported us until we had it figured out. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise People, support, training, cost Review Source tT tosha T. Accounting analyst Legal Services Used the software for: 1-2 years ### "Expense report " July 6, 2020 5.0 Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible. Pros The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data. Cons Some customization are a bit challenging at times. Reason for choosing Emburse Expense Enterprise You could customize to what you wanted or needed for your business. Review Source TB Tracy B. Manager Corporate Accounting Wholesale Used the software for: 6-12 months ### "We Love It!" July 5, 2021 5.0 The spend visibility and compliance have been the biggest wins for us. We had none of this with our previous processes. It has also broadened our annual audit with the reporting capabilities. Pros It is so easy to use from both a user and an administrator perspective. Cons The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Chrome River had a great user interface and the pricing was better. We felt that the roadmap and innovation were superior and wanted to be able to integrate some of the other Emburse offerings easily. Review Source CC Cameron C. Assistant Controller Real Estate Used the software for: Less than 6 months ### "Chrome River Rocks Your Socks" March 16, 2020 5.0 Pros This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system. Cons N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired. Alternatives considered [BILL Spend & Expense](https://www.capterra.com/p/166905/Divvy/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Again, there isn't one thing missing from this product. Each of the others had their own strengths but this combines them all. Review Source SB Shawn B. Financial Systems Data Analyst Legal Services Used the software for: 2+ years ### "Chrome River is Great once Set Up" November 24, 2021 5.0 Emburse Chrome River put us in a great position when the pandemic hit and everyone was working from home. It was a much easier transition than it would have been if we were still manually processing with paper. The geographic ease of use across our offices is something I think is huge compared to other options. Due to the effort in setup, we also have a highly customized workflow that handles volume, and we work at a pretty rapid pace now with a relatively small staff. Pros Chrome River is highly accessible and available across many devices and platforms. You basically just need and internet connection. This allows us to work and function across many dispersed offices. It's a fairly easy interface for the average user, and puts the ability to quickly submit an expense in the purchaser's hands. We are able to send data to and from Chrome River, which is vital. Emburse stays ahead with technology and is working on AI receipt readers. Cons The integration certainly felt like a struggle. Basic data feeds were easy, but when we updated our accounting software from Elite Enterprise to Elite 3E, the export integration - which was fully handled by the CR development team - did take quite a bit of time and effort to get right. It's working great now though, but was more effort than anticipated to set up initially. I would advise to keep custom rules simplified if possible too. Overall the product is good, it's just about getting it set up in my opinion. Reason for choosing Emburse Expense Enterprise I was not the purchaser Review Source WW Wayne W. Accounts Assistant Law Practice Used the software for: 2+ years ### "Chromeriver Expenses" March 28, 2022 5.0 Does exactly what we need it to do and is easy to use Pros Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice. Cons Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier Reason for choosing Emburse Expense Enterprise Does what we need it to do Review Source WA Wanda A. Corporate Services Administrator Automotive Used the software for: 2+ years ### "Corporate Expenses" March 21, 2022 5.0 Chrome River expense system has taken us from a paper based expense system which was very slow, lacked the ability to audit, or create reports for spend tracking. We have moved from a very slow process to a quick and prompt paperless way of claiming expenses. No more desk drawers full of papers and receipts. Reports are set up to run monthly and distributed to dept. managers for review. The ability to enforce policy guidelines has been an important part of the expense system implementation. Pros The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk. Cons The reporting can be a bit of a challenge to understand and set up. Reason for choosing Emburse Expense Enterprise The ease of use, price and the ability to grow and improve the system as our business changes and grows. Review Source VR Verified Reviewer Global Process Head Accounting Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Easy to implement" November 16, 2021 4.0 Pros Easy to administrate, less training effort, connected with Cytric travel Cons Usage in some eastern European countries Review Source AW Amy W. Executive Assistant Food Production Used the software for: 2+ years ### "Policy Enforcement" August 19, 2022 5.0 We implemented the purchasing card onto Emburse right before the offices shut down for Covid, it was perfect timing to audit digitally. Pros The ease of approval, visibility of receipts. Cons Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals. Reason for choosing Emburse Expense Enterprise Already in place for the Travel & Entertainment Amex program. Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 6-12 months ### "Chrome River is terrible" October 15, 2024 3.0 awful, a disaster. the system was so limited on what it could do and it did not provide information or functionality that we thought were basic and common sense. Pros the team is nice and they are well meaning Cons the chrome river was a disaster. some very basic things like check numbers were very difficult to obtain, this system was poor designed. and we had to pay for the useless system anyway! Review Source VR Verified Reviewer Accounts Payable Clerk Law Practice Used the software for: 6-12 months ### "It has been frustrating" September 19, 2017 2.0 Pros Just looks "Pretty". As an end user, since I have been using this program in our company, I haven't found anything with Chrome River which made me think what a great program. Cons Not user friendly, at all. It takes the Chrome River support help weeks to respond to your request. The features that Chrome River offers is too restricted and they are not tailored with our needs in the company. The final report is too long and keeps repeating the same information in different line entries. Overall, the previous simple program which our company used was much more user friendly and easy to process and use. Review Source VR Verified Reviewer Tax Manager Construction Used the software for: 2+ years ### "Great Expense Reporting" August 25, 2022 5.0 Pros We really like the UX/UI. Many of our employees are less tech savvy, so simplicity was a key factor in our decision making process. We also have the ability to customize our expense reporting to match our job setup. Cons We are in the middle of implementing Chrome River's audit feature. We have run into a few hiccups there because the feature is pretty strict and has rejected some acceptable expense reports. Review Source VR Verified Reviewer Deskside Support Specialist - Teamlead Legal Services Used the software for: 1-2 years ### "Excellent Tool to go from paper to Digital Expense Review" September 18, 2019 4.0 Chrome River helped us digitize, and streamline our expense claims and workflows for all levels of our organization. Pros from a user perspective, this software has helped eliminate steps in submitting and processing expense claims. The use of the Snap App to process the paper claims and combined with OCR capabilities help to make claims a breeze compared to our older manual method. Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster. Easily integrates with other accounting system or organization uses. Easy to use user interface. Cons The reporting/analytics features can be revamped, as well as greater flexibility in customization. Overall, the tool does a great job. Review Source VR Verified Reviewer Dy. Manager Telecommunications Used the software for: 6-12 months ### "Good tool for automating Travel expense and claims, makes easy to manage employee claims" February 7, 2020 4.0 We have automated our Travel/tour reimbursement process with Chrome River. The system does save us a lot of processing and getting the bills on time. The option for itemizing the bills is also great for dividing expenses into different heads! Pros The ability to submit bills directly by scanning and uploading is a very good feature. Definitely saves time and resources - sending bills by courier or mail. The automation in travel/tour claims and reimbursements is a must have feature and Chromeriver is good at it. Works well with our travel portal and Hotel Vendors. The rules and flexibility offered is great for controls and monitoring spends. Cons The interface looks clunky and not that intuitive. The workflow also is not that straight forward, with different steps required sometime unnecessarily. Its response time sometimes becomes too slow. We had 2-3 maintenance shutdowns and it was not acceptable. Review Source GM Gokularaja M. US IT Recruiter Information Technology and Services Used the software for: 1-2 years ### "Reviewer " December 9, 2022 5.0 Very good software, amazing to use this software. Pros one of the best software which i used for accounting and payable. very simple and cleaver to use it. Cons I think, May be improve the financial system service and payable service. not an big issue. over all good Review Source RF Robert F. Controller Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome " March 20, 2019 5.0 We are very happy with this software as we knew their were some deficiencies and this software has made it easier to identify it and to eliminate it moving forward. Pros The software is easy to use. It enables expense owners the ability to submit their expense reports quicker and on time. Using the snap app makes it more quicker to submit receipt directly to your receipt library. The OCR capabilities to recognize receipts and auto populating the information reduces staff time . The mileage expense reports are amazing. Chromeriver uses Google Maps to calculate the travel trips. Employees just need to enter the destination points and the calculations are done for them. Setting up the routing for expense reporting is simple and the HelpDesk support from Chromeriver is quick to respond and tailor things to your needs. Cons I have no issues at this time with the software Review Source JK Jacob K. Accountant Construction Used the software for: 1-2 years ### "Chrome River Expense is Great!" August 18, 2022 5.0 The integration and setup has been pretty seamless considering how much change we have implemented. Pros User interface and customizability is simple. Cons Support sometimes takes longer to get requests done. Review Source VR Verified Reviewer Senior Legal Assistant Law Practice Used the software for: 2+ years ### "Chrome River Review" January 23, 2019 4.0 Overall, CR is easy to use. Depending on your firm, itemizing each and every expense can be burdensome. The software can also be pretty slow at times. Pros Depending on routing preferences of your firm, it can be difficult to use. For my international firm, there are so many routing numbers and budget groups that I wish Chrome River made suggestions on which are best to use. Cons The software has certain areas that require you to re-do completely instead of correct. Review Source VR Verified Reviewer Chief Information Officer Higher Education Used the software for: 6-12 months ### "Chrome River Expense" February 17, 2021 4.0 We are able to get out more on-time payments than ever before. Pros It has eliminated paper tracking and signature. Users get an alert when something needs to be signed. Huge improvements Cons Setup was a little tricky. We lacked institutional knowledge that could have improved this. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.