# Page 2 | Emburse Expense Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Emburse Expense Enterprise the right Expense Report solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98408/Chrome-River-EXPENSE/reviews --- Emburse Expense Enterprise 4.4 (176) [View alternatives](https://www.capterra.com/p/98408/Chrome-River-EXPENSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Emburse Expense Enterprise ## Showing most helpful reviews Showing 26-50 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Senior Associate Information Technology and Services Used the software for: 2+ years ### "Reliable, Efficient, and User‑Friendly" March 10, 2026 5.0 My overall experience with Emburse Expense Enterprise has been very positive. The system streamlines expense reporting from start to finish, making it easier for users to submit accurate information and for approvers to review and process items quickly. It’s reliable, user-friendly, and well-suited for organizations that need both efficiency and strong financial controls. The transparency and auditability built into the platform have been especially valuable in supporting smooth day‑to‑day operations. Pros Emburse Expense Enterprise is easy to navigate and makes the entire expense submission and approval process much more efficient. The interface is clean, the workflows are intuitive, and automation helps reduce manual effort and errors. The platform also provides strong visibility into approvals and spending, which is especially helpful for maintaining compliance and ensuring timely processing. Cons The main limitations I’ve noticed are that some customization options feel restricted without admin access, and certain pages can take a moment to load when working with larger volumes of expenses. A few interface elements could also benefit from additional flexibility to better match internal processes, though these are relatively minor compared to the overall functionality. Review Source JK Jitae K. Sr.Devops Computer Software Used the software for: 2+ years ### "easy to reimburse your expense with Emburse Expense Enterprise" September 15, 2025 5.0 Overall, its quite useful tool to reimburse my expense in any cases. Its simple UI and automated workflow to create expense reports. No learning curve at all. Pros We could create a new expense report easily just by adding receipts. I think AI sorts all those receipts by Data/Place and helps to create reports in very easy way. Also, when you upload receipts, somehow it automatically fills out some inputs in reports. Cons I forget exact warning messages but when we create a new expense report with a data range, like can't have mismatch between the data selected for reports and the dates on the associated receipts. It took me little bit of time to figure it out. Review Source VM Vincenzo M. Financial Accountant Information Technology and Services Used the software for: 2+ years ### "Good tool, quite basic but does the job" December 12, 2024 5.0 Pros Easy to use when submitting expenses, running reports for credit cards expenses and personal expenses for accruals Cons the graphic is really basic and has barely no automation Review Source AA Anthony A. CFO Non-Profit Organization Management Used the software for: 6-12 months ### "Chrome River is terrible" October 15, 2024 3.0 awful, a disaster. the system was so limited on what it could do and it did not provide information or functionality that we thought were basic and common sense. Pros the team is nice and they are well meaning Cons the chrome river was a disaster. some very basic things like check numbers were very difficult to obtain, this system was poor designed. and we had to pay for the useless system anyway! Review Source AK Adrienne K. Accounting Operations Manager Legal Services Used the software for: 2+ years ### "Emburse Chrome River Expense and Invoice Software is top notch!" September 21, 2022 5.0 Centralizing expense and invoice management increased visibility across the firm and streamlined AP processes. The firm reduced invoice processing time by 90%, cutting a 10-minute process per invoice to just 1-2 minutes. This gave the AP team significant time back for more strategic work. Additionally, Emburse’s mobile capabilities and credit card integrations enabled the firm to expedite client billing for more timely payments. Pros Emburse automated many AP tasks and cut invoice processing time by 90%, resulting in more time for higher-value work. Users and admins especially enjoy the mobile features and the ability to see exactly where an expense or invoice is in the approval process. Cons The Emburse Chrome River help desk needs some work. There are often lengthy turnaround times for their help desk. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Unlike Concur, Emburse understood the unique spend management and billing needs of a law firm, and built custom rules and integrations to meet their requirements. Review Source Effrim V. Finance Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Changing the Game with Chrome River" November 19, 2021 5.0 I can't say enough how happy we are with Chrome River. From our setup through to go live the entire Chrome River team has been great. The fact that the system is so easy helps but the support of \[SENSITIVE CONTENT\] in pre-purchase and \[SENSITIVE CONTENT\] in setup meant we had a hand to hold all along our journey. Pros The ease of use, implementation and reimbursement means everyone's life is so much easier. Users, administrators, approvers, it just works. Cons I wouldn't call this a con but if I had to look at something that I'm not used to with an ERP its the fact that changes are made in a QA environment and then "pushed" to the Production environment. So there are a few extra steps. However, the mistakes I've made in QA have stayed in QA and I haven't had to figure out how to fix what I've broken. So I guess there is a pro hiding in this con! Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[Tripwire Enterprise](https://www.capterra.com/p/203527/Tripwire-Enterprise/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Egencia](https://www.capterra.com/p/170787/Egencia/) Reason for choosing Emburse Expense Enterprise Ease of use, cost, ease of implementation and service offering Review Source SB Shawn B. Financial Systems Data Analyst Legal Services Used the software for: 2+ years ### "Chrome River is Great once Set Up" November 24, 2021 5.0 Emburse Chrome River put us in a great position when the pandemic hit and everyone was working from home. It was a much easier transition than it would have been if we were still manually processing with paper. The geographic ease of use across our offices is something I think is huge compared to other options. Due to the effort in setup, we also have a highly customized workflow that handles volume, and we work at a pretty rapid pace now with a relatively small staff. Pros Chrome River is highly accessible and available across many devices and platforms. You basically just need and internet connection. This allows us to work and function across many dispersed offices. It's a fairly easy interface for the average user, and puts the ability to quickly submit an expense in the purchaser's hands. We are able to send data to and from Chrome River, which is vital. Emburse stays ahead with technology and is working on AI receipt readers. Cons The integration certainly felt like a struggle. Basic data feeds were easy, but when we updated our accounting software from Elite Enterprise to Elite 3E, the export integration - which was fully handled by the CR development team - did take quite a bit of time and effort to get right. It's working great now though, but was more effort than anticipated to set up initially. I would advise to keep custom rules simplified if possible too. Overall the product is good, it's just about getting it set up in my opinion. Reason for choosing Emburse Expense Enterprise I was not the purchaser Review Source TS Tim S. Business Leader Computer Software Used the software for: 6-12 months ### "The worst Expense management system I have used in along time" August 19, 2022 1.0 Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid! Pros I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind. Cons The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system. The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload. One receipts are uploaded there are loads of OCR errors compared with other systems i have used. Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error. You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain. The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing. Switched from [Expensify](https://www.capterra.com/p/97594/Expensify/) Unknown Review Source Karen K. Assistant Controller Law Practice Used the software for: 2+ years ### "Paperless expense reimbursements with automated routing - great combination!" August 22, 2022 5.0 Pros Our expense reimbursement process improved greatly when implementing Chrome River Expense 12 years ago. No more paper shuffling from in box to in box for approvals, potentially getting lost. Also, Chrome River continues to improve their product and keeps up with client demands as technology evolves. Cons Customer service is up and down. Chrome River now charges for changes you want to make, where that used to be baked in the subscription price. Or you can pay for an almost unlimited service model - a bit pricey, but overall worth it if you have a lot of changes to make like we do. (Changes are because our business needs often change). Review Source PB Philip B. Travel Reporting and Systems Admistrator Defense & Space Used the software for: 6-12 months ### "Experience with Chrome River" August 18, 2022 4.0 Overall it is a better experience for our review team and users from our old system. Pros I really enjoy the compliance tools to help guide policy. This is helpful to take some human elements out to focus on less monotonous review. Cons There is major issue in using Hotel expense tools to be compliant with U.S. Federal regulations for travel and expensing to be compliant with FTR, JTR, and GSA per diem policies. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Chrome River pricing was a better match with the qualifications we needed in a new expense report system. Review Source AH Anita H. Business Systems Analyst Higher Education Used the software for: 2+ years ### "Emburse Chrome River Expense Experience" April 19, 2021 5.0 First of all, with all of our rules built into Emburse Chrome River, it keeps us all honest. It automated our travel process which some thought it could not be done. It saves us expenses in all the paper not being used anymore. And last but not least, it is user friendly. Pros The ability to track where in the process the expense report is, is my favorite part. The software helped us come from the paper document into the real world. When COVID19 hit, travel could still be approved even though there were many restriction on travel at the time. Thank you Emburse Chrome River for an excellent software package. Cons When we first went live with Chrome River then, we went live with the Mercury version and a lot of things were still on the Platinum version so a little inconvenient at the time. Here in 2021, everything is in Mercury so really there is not any cons. Review Source WW Wayne W. Accounts Assistant Law Practice Used the software for: 2+ years ### "Chromeriver Expenses" March 28, 2022 5.0 Does exactly what we need it to do and is easy to use Pros Can easily upload expenses and can be monitored. This is then easily exported to be upload into our accounts software therefore we don't have to import the information twice. Cons Need to look into more about how to make changes but have seen some of the webinars and this looks like it will be getting easier Reason for choosing Emburse Expense Enterprise Does what we need it to do Review Source BD Ben D. Director Fiscal Shared Services Higher Education Used the software for: 2+ years ### "Emburse Chrome River--Travel and Expense Management for Higher Ed" August 29, 2022 5.0 We've literally saved over a million sheets of paper in ~30 months. CR Expense was a huge step forward for us and we look forward to continuing to improve along with the software. Pros Emburse Chrome River has empowered the local admins more every month we've been a customer. This allows us to create a familiar and intuitive system for our users. Cons Would still like additional capabilities for reviewers/approvers to modify expense reports. I believe CR is moving in this direction soon, however. This will be a great change! Review Source WA Wanda A. Corporate Services Administrator Automotive Used the software for: 2+ years ### "Corporate Expenses" March 21, 2022 5.0 Chrome River expense system has taken us from a paper based expense system which was very slow, lacked the ability to audit, or create reports for spend tracking. We have moved from a very slow process to a quick and prompt paperless way of claiming expenses. No more desk drawers full of papers and receipts. Reports are set up to run monthly and distributed to dept. managers for review. The ability to enforce policy guidelines has been an important part of the expense system implementation. Pros The ease of use for the claimant, being able to create the expense tiles to suit our business needs. It was easy to implement and train end users. I can make changes and updates easily on my own or utilize support from the help desk. Cons The reporting can be a bit of a challenge to understand and set up. Reason for choosing Emburse Expense Enterprise The ease of use, price and the ability to grow and improve the system as our business changes and grows. Review Source NW Nathaniel W. System Analyst Law Practice Used the software for: 2+ years ### "Chrome River - Easy Expenses!" February 18, 2020 5.0 We went from an in-house excel based expense report to CR so it was amazing to go from a spreadsheet to a real expense submission site. The improvements that came with the app and how easy it is to do expense reports now make the old way seem like a nightmare Pros CR Expense makes expense reports incredibly easy, both from the submission to the approval. The newer apps also alleviate the need to collect a folder of receipts that you have to later attach to paper and scan in manually, as with the app you can sign in on your phone or tablet and take a picture of the receipt right there. For other things, like receipts you receive via email, it was just as easy to sign into the site and upload a PDF copy of the email. Or if you still want to do everything at once, you can upload all your receipt images and attach them to individual items that way as well. With the available options and easy use there is no reason for people to be missing images or late on submission Cons The only down side/complaint I have is the "old" version (pre-mercury) still requires flashplayer. And I don't believe the admin tool has been migrated to mercury either so you still need to go into the old site to manage anything manually or investigate problems Review Source VR Verified Reviewer Global Process Head Accounting Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Easy to implement" November 16, 2021 4.0 Pros Easy to administrate, less training effort, connected with Cytric travel Cons Usage in some eastern European countries Review Source CN Craig N. Accounting Coordinator Legal Services Used the software for: 2+ years ### "Chrome River Expense - Expense reports made easy" March 21, 2019 5.0 Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible. We have since started using their Invoice capture service to help automate AP even more and the results have been fantastic. Pros This software lets our users attach receipts hands free by either emailing receipts or using the Chrome River SNAP app. This allows delegates to go in and create expense reports for our users who would rather have their assistant perform this practice. The software is also usable on any computer, smart phone or tablet allowing users to work from anywhere they have an internet connection. Chrome River is also integrated with our Corporate credit card (US Bank) so transactions come through showing our users exactly which items need to be submitted. The product also integrates with Uber, Lyft, and Spot Hero so those receipts are automatically sent to Chrome River. Cons We have not had any major issues with the software. The OCR function for reading receipts does not always work as well as you would like but this only makes users select a different expense type than is suggested. Review Source AW Amy W. Executive Assistant Food Production Used the software for: 2+ years ### "Policy Enforcement" August 19, 2022 5.0 We implemented the purchasing card onto Emburse right before the offices shut down for Covid, it was perfect timing to audit digitally. Pros The ease of approval, visibility of receipts. Cons Unable to know if someone is over the daily meal allowance, their name may appear on another expense report(s) for meals. Reason for choosing Emburse Expense Enterprise Already in place for the Travel & Entertainment Amex program. Review Source Ravinder B. Consultant Legal Services Used the software for: 2+ years ### "Chrome River Expense - An easy tool for expense and travel management" April 30, 2020 5.0 Earlier we used to submit hard copy receipts and excel files which is a time-consuming process for the employer as well as for accounts staff. I am really happy with the product because it saves a lot of time and makes the expense reporting process very easy. Pros Chrome River Expense is fast, fluid, and easy to use the application to report travel expenses done with a corporate credit card or even with a personal card. The application is available for all platforms including desktop, mobile, and tablet, etc. which makes the expense reporting process fast and easy even when you are on the go. Some of the features of the application are – Automated spend control, automated approval routing, credit card integration, Snap and send receipt submission, optical character recognition (OCR), integration with leading financial systems, configurable policies, and routing, online dashboard and self-service inquiries. The application has a powerful analytics engine that saves a lot of time for employers and accounts staff. Cons You need to spend some time initially to understand it as the tool includes a lot of categories and sub-categories which makes it a little bit confusing to use, but trust me it saves a lot of time. Receipts have to PDF formatted. Ad-hoc functionality seems a little slow and can be improved. Review Source KF Kortney F. Accountant Construction Used the software for: 2+ years ### "Best Software in Town! " August 19, 2022 5.0 Overall its been great. Deployment, day to day usage, its all good Pros End user functionality is easy! Our guys in the construction field arent always tech savy, so this is a huge plus for us. Cons you have to pay for better customer service Review Source NS Nitin S. Accounting superviosr Logistics and Supply Chain Used the software for: 2+ years ### "Chrome expense management" June 23, 2022 3.0 Its good and enjoyed with current features that helps in daily routine. Pros Yes, Product is much helpfull in terms of interface with ERP and few of the reporting tools from where we can extract data easily. Cons I see allocation of expense report or Assign the expense reports and tracking of the same is something missing. Especially on SLA matrix. Reason for choosing Emburse Expense Enterprise I dont deal with this currently as I am the end user of the product. Review Source AD Alexis D. Travel and Expense Spec Hospital & Health Care Used the software for: 2+ years ### "Chrome River Expense " December 1, 2020 5.0 Overall the experience has been great and we are happy with it! Pros The ease of use and the customization of it to meet our changing needs Cons Since the systems is so customizable it can be hard when there is a issue for support to understand why you do something a certain way. Reason for choosing Emburse Expense Enterprise I was not working for the company at the time of the switch from moving from one expense system to the chrome river. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) We we looking for a expense system that could do a ghost card and direct billing and moving away from every employee having a physical card. Review Source TB Terry B. Program Administrator Religious Institutions Used the software for: 6-12 months ### "Chrome River Expense" November 30, 2020 4.0 Expenses are now submitted in a timely manner and we now have receipts to match expenses. No more lost receipts. The approval processes are quicker, making reimbursements happen faster. Pros The product is very easy to use and quite intuitive. The CRSnap APP is a great tool and make uploading receipts to the Receipt Gallery less time consuming. Integration on the most part was very good. Cons There are two things that I really would like to see some changes and they are, I would like the ability to have more customization on the Tiles. As a religious institution our expenses are often quite different from the corporate world. Second, we are still having difficulty integrating our feed with our OBT, Egencia. We have to map our expense feed from our credit card company. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise The flexibility of the program and we were informed that we would be able to integrate with our OBT, Egencia. Review Source TS Tess S. Controller Non-Profit Organization Management Used the software for: 1-2 years ### "Need more control and responsiveness from Chrome River team" March 30, 2021 3.0 \- We have experienced a drastic reduction in turn around time for our help desk tickets. Untimely or disparate responses and questions back to us. Attempting to charge us extra fees when there are minor changes to our expense rules that happen regularly. Pros Tiles are easy to use and explain. Process for submitting and tracking expenses is user friendly. Cons \- Importing in Pcard expenses and receipts seems to take too many steps and are at different visual points for users. - The initial form is not configurable to select the type of expense report you are completing FIRST Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Integration with our current ERP provider Banner Ellucian Review Source Katie W. Account Executive Staffing and Recruiting Used the software for: 2+ years ### "Chrome River Expense Review" December 29, 2018 5.0 Keeping track of my daily mileage and expenses to submit at the end of the month for reimbursement. Pros I like that you can see the past 90 days of submitted reports all in one spot. Also, the map feature allows you to type I a business name and it will auto populate the address for you. Cons It does sometimes glitch if you dont enter everything in correctly, and you will need to go back and do it again. 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