# Page 3 | Emburse Expense Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Emburse Expense Enterprise the right Expense Report solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98408/Chrome-River-EXPENSE/reviews --- Emburse Expense Enterprise 4.4 (176) [View alternatives](https://www.capterra.com/p/98408/Chrome-River-EXPENSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Emburse Expense Enterprise ## Showing most helpful reviews Showing 51-75 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Conny M. Accounting Clerk Law Practice Used the software for: 2+ years ### "Chrome River...amazing product." December 21, 2020 5.0 Pros The best part of the program is the ease in teaching others how to use. We have users that come in, not knowing anything about the program and with one training and 1 or 2 uses, they make it work. Cons The settings section in the new platinum version is not very user friendly. Review Source VR Verified Reviewer Account Reporting Specialist Accounting Used the software for: 1-2 years ### "Great base product with fantastic add-ons on the horizon" August 22, 2019 5.0 Fantastic customer service with a quality product that allows a lot of flexibility regarding expense reporting. Pros Able to customize all aspects of the expense reporting, and easy to use functionality in every way. Cons Difficult to utilize 3rd party connectors for systems such as FinancialForce. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Better and cheaper product/software. Review Source VR Verified Reviewer Accounts Payable Clerk Law Practice Used the software for: 6-12 months ### "It has been frustrating" September 19, 2017 2.0 Pros Just looks "Pretty". As an end user, since I have been using this program in our company, I haven't found anything with Chrome River which made me think what a great program. Cons Not user friendly, at all. It takes the Chrome River support help weeks to respond to your request. The features that Chrome River offers is too restricted and they are not tailored with our needs in the company. The final report is too long and keeps repeating the same information in different line entries. Overall, the previous simple program which our company used was much more user friendly and easy to process and use. Review Source LF LaTonya F. Card Administrator Higher Education Used the software for: 2+ years ### "Love ChromeRiver!" November 10, 2020 4.0 Overall ChromeRiver Expense is a great tool to use for invoicing and expense management! Pros Once the compliance and rules are set-up behind the scenes for this system is it really a more efficient and easy tool to use. It helped streamline the reconciliation process for our P-Card and Travel Card programs. Users really appreciate that all the accounting information needed to process payment for expenses out of departmental budgets is readily accessible Cons the reporting tool is not easy to use. We would really like to see more adhoc reports provided to higher eds and other companies that utilize this system. Review Source VR Verified Reviewer Tax Manager Construction Used the software for: 2+ years ### "Great Expense Reporting" August 25, 2022 5.0 Pros We really like the UX/UI. Many of our employees are less tech savvy, so simplicity was a key factor in our decision making process. We also have the ability to customize our expense reporting to match our job setup. Cons We are in the middle of implementing Chrome River's audit feature. We have run into a few hiccups there because the feature is pretty strict and has rejected some acceptable expense reports. Review Source AR Alesha R. Sr. Travel & Expense Specialist Medical Devices Used the software for: 2+ years ### "Designed to fit each companies wants." November 24, 2020 4.0 Pros What I like most about the software is that we have the ability to customize to meet our companies needs, while also being able to take out a large part of manual tasked by having reports routed automatically within the platform to lessen some of the administrative burdens. Cons What I would say is least liked about the product is that there are some functions that would be beneficial but are not yet envisioned, but with the ability to provide enhancement requests I am very positive that if it is possible that Chrome River will eventually have whatever it is added to the platform. Review Source VR Verified Reviewer Deskside Support Specialist - Teamlead Legal Services Used the software for: 1-2 years ### "Excellent Tool to go from paper to Digital Expense Review" September 18, 2019 4.0 Chrome River helped us digitize, and streamline our expense claims and workflows for all levels of our organization. Pros from a user perspective, this software has helped eliminate steps in submitting and processing expense claims. The use of the Snap App to process the paper claims and combined with OCR capabilities help to make claims a breeze compared to our older manual method. Further, our AP team and others have gained greater efficiencies by being able to collect this information in real-time and process it faster. Easily integrates with other accounting system or organization uses. Easy to use user interface. Cons The reporting/analytics features can be revamped, as well as greater flexibility in customization. Overall, the tool does a great job. Review Source LW Leann W. Travel Auditor Higher Education Used the software for: 2+ years ### "Chrome River in WNC" March 22, 2022 5.0 I am very pleased. Pros I like that travel reimbursements can be processed within 1-2 days instead of 2-3 weeks. Cons I wish the dashboard could be modified to user preference. It would be nice to categorize the expense reports as they come in. Reason for choosing Emburse Expense Enterprise Yes Review Source VR Verified Reviewer Dy. Manager Telecommunications Used the software for: 6-12 months ### "Good tool for automating Travel expense and claims, makes easy to manage employee claims" February 7, 2020 4.0 We have automated our Travel/tour reimbursement process with Chrome River. The system does save us a lot of processing and getting the bills on time. The option for itemizing the bills is also great for dividing expenses into different heads! Pros The ability to submit bills directly by scanning and uploading is a very good feature. Definitely saves time and resources - sending bills by courier or mail. The automation in travel/tour claims and reimbursements is a must have feature and Chromeriver is good at it. Works well with our travel portal and Hotel Vendors. The rules and flexibility offered is great for controls and monitoring spends. Cons The interface looks clunky and not that intuitive. The workflow also is not that straight forward, with different steps required sometime unnecessarily. Its response time sometimes becomes too slow. We had 2-3 maintenance shutdowns and it was not acceptable. Review Source MB Myriam B. Associate Legal Services Used the software for: 1-2 years ### "Chrome River Expense - Excellent Spending Tracker" November 17, 2023 5.0 Pros I use Chrome River Expense to manage expenditures in my legal practice. This tool has allowed for quicker, more convenient expense tracking than previous tools and practices. Cons There is a bit of a learning curve with Chrome River Expense, but once you get the hand of it, you quickly realize how many functionalities this powerful tool offers. Review Source Mayowa A. Research Assistant Research Used the software for: 2+ years ### "Able to track expense reports" May 18, 2023 5.0 Pros I've used chrome river for various roles within my organization. It's a great way to track expenses I submitted for reimbursement. I love the use friendly interface and how it allows me to upload a pdf scan of the document. Being able to upload the scan has saved time that I would've spent writing each report. Cons The math feature on the app isn't right sometimes. For example, it reports $503.86 as 503,860 which is confusing. Review Source Ken F. IT Manager Used the software for: 2+ years ### "Been on ChromeRiver Expense for over two years and our users are very happy with the product." May 22, 2018 4.0 Pros The user interface is very easy to use. We have the person load feeding from our HR data, so new employees are automatically fed into the system. When an employee leaves they are also removed from ChromeRiver Cons The itemizing of hotel bills has been an issue when the hotel does not send all the information. Not really a chromeriver issue, because the hotel is not sending the information, but the users see it as a problem with ChromeRiver. This process has gotten much better since we originally went on the system Review Source GM Gokularaja M. US IT Recruiter Information Technology and Services Used the software for: 1-2 years ### "Reviewer " December 9, 2022 5.0 Very good software, amazing to use this software. Pros one of the best software which i used for accounting and payable. very simple and cleaver to use it. Cons I think, May be improve the financial system service and payable service. not an big issue. over all good Review Source BG Brannon G. Business Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Not Recommended for Back-End Corporate Credit Card Reconciliation" August 24, 2022 1.0 SAPO Concur is a far superior product for back-office AP credit card expense reconciliation & payment. Pros There is very little to like about it. Cons It may work great for linking receipts photographed with a mobile device, but it is lousy for reconciling expenses made with a corporate credit card where staff turn in expenses that are scanned on flatbed scanner and PDF'd. CR frequently misreads $$ amounts, and then when you attempt to match a scanned receipt in the Report, it incorrectly assigns the "Pay Me" option. Reason for choosing Emburse Expense Enterprise I don't know. Review Source RF Robert F. Controller Non-Profit Organization Management Used the software for: 6-12 months ### "Awesome " March 20, 2019 5.0 We are very happy with this software as we knew their were some deficiencies and this software has made it easier to identify it and to eliminate it moving forward. Pros The software is easy to use. It enables expense owners the ability to submit their expense reports quicker and on time. Using the snap app makes it more quicker to submit receipt directly to your receipt library. The OCR capabilities to recognize receipts and auto populating the information reduces staff time . The mileage expense reports are amazing. Chromeriver uses Google Maps to calculate the travel trips. Employees just need to enter the destination points and the calculations are done for them. Setting up the routing for expense reporting is simple and the HelpDesk support from Chromeriver is quick to respond and tailor things to your needs. Cons I have no issues at this time with the software Review Source Mark B. Director of Finance Law Practice Used the software for: 2+ years ### "Powerful, Simple Expense Report Processing" April 25, 2022 5.0 This application was a lifesaver during the pandemic - so glad that we had completed implementation in late 2019! Pros The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies. Cons The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal. Reason for choosing Emburse Expense Enterprise Partnership with practice management software, reputation, value. Review Source VR Verified Reviewer Accountant Higher Education Used the software for: 6-12 months ### "A good upgrade to our Expense Reconciling Procedures" May 20, 2019 4.0 We use Chrome River to reconcile all Purchasing Card transactions as well as all Travel transactions. It is much easier to use than the previous system and has great reporting features and the ability to go back and review previous transactions and documentation is fantastic! Pros Very easy to use, has a lot of report functionality and can add notes and attachments super easily as needed. Cons Limited on approval routing, but not so much that it has been difficult to adjust to. Review Source JK Jacob K. Accountant Construction Used the software for: 1-2 years ### "Chrome River Expense is Great!" August 18, 2022 5.0 The integration and setup has been pretty seamless considering how much change we have implemented. Pros User interface and customizability is simple. Cons Support sometimes takes longer to get requests done. Review Source GM Gricelda M. Acccounting Higher Education Used the software for: 2+ years ### "Chrome River Expense Review" November 10, 2021 5.0 Chrome River has saved us time. Approvers like that it's user-friendly, and the simplicity to review and approve while traveling. Pros That it's easy to use and keeps us in compliance. Cons The turnaround time when we make a change or add a tile. Review Source Jill S. Associate HRIS Analyst Packaging and Containers Used the software for: 2+ years ### "Expense System on the Go" August 30, 2019 4.0 The system has streamlines our expense process allowing us to eliminate paper reports and move the whole company to a single expense system Pros The flexibility of mobile use and user interface Cons The limitation of customization of Mexico VAT Reason for choosing Emburse Expense Enterprise Reputation, flexibility Review Source VR Verified Reviewer Senior Legal Assistant Law Practice Used the software for: 2+ years ### "Chrome River Review" January 23, 2019 4.0 Overall, CR is easy to use. Depending on your firm, itemizing each and every expense can be burdensome. The software can also be pretty slow at times. Pros Depending on routing preferences of your firm, it can be difficult to use. For my international firm, there are so many routing numbers and budget groups that I wish Chrome River made suggestions on which are best to use. Cons The software has certain areas that require you to re-do completely instead of correct. Review Source VR Verified Reviewer Applications Analyst Legal Services Used the software for: 2+ years ### "Great easy to use functionality" September 11, 2019 5.0 Overall very great and makes expense reports less stressful and easier then paper reports which are a nightmare. Pros Easy common sense processes for the most part. Approval processes are seamless and flow without a lot of automation. Very flexible with the entry and allocation of expense accounts. Cons When returning expense reports edits require administrative release for users to be able to edit the expense accounts. Review Source VR Verified Reviewer Chief Information Officer Higher Education Used the software for: 6-12 months ### "Chrome River Expense" February 17, 2021 4.0 We are able to get out more on-time payments than ever before. Pros It has eliminated paper tracking and signature. Users get an alert when something needs to be signed. Huge improvements Cons Setup was a little tricky. We lacked institutional knowledge that could have improved this. Review Source SA Sarah A. Director, Corporate Accounting Wholesale Used the software for: 2+ years ### "Game-changing product" May 18, 2022 5.0 Excellent, and very much appreciated. Pros Emburse Chrome River is an excellent user/customer experience from the start - from the RFP to deployment to sustainment. The Chrome team took care to get to know us, our company and our needs. Deployment was seamless and completely virtual post-pandemic. It went flawlessly. The aids that Chrome provides are excellent. And the program works exactly as advertised - its an excellent, intuitive user experience. We had great buy-in from the start and this is an exceptionally successful project. Cons None to note. The program has worked as intended, and subsequent development and product roadmap has exceeded our expectations. Review Source DB Danielle B. Accounts Payable and Financial Services Coordinator Higher Education Used the software for: 1-2 years ### "Happy Chrome River Admin" September 2, 2020 5.0 Pros I love how user friendly the software is for my colleagues that need to enter expenses. On the admin side, I love that I can pull information and analytics easily. Since everything is automated I can focus my time on projects and cost saving initiatives rather than be buried in paperwork. Cons I do not have any complaints. Chrome River is constantly updating and giving more power to admins. I can make a lot of changes on my own, and create custom reports. Review Source Similar Products Featured