# Page 5 | Emburse Expense Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Emburse Expense Enterprise the right Expense Report solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98408/Chrome-River-EXPENSE/reviews

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Emburse Expense Enterprise

4.4 (176)

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Last updated March 13th, 2026

# Page 5 - Reviews of Emburse Expense Enterprise

## Showing most helpful reviews

Showing 101-125 of 176 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RH

Richard H.  
Business Systems Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Great system, easy to use"

January 11, 2017

4.0

We have found Chrome River to be the best fit for our expense management. We have been able to build in rules which cover all of our internal policies, as well as routing to specific approvers. This has saved us countless hours per day in chasing approvals and expense claims.

Pros

The flexibility and ease of use

Cons

Original version is a little slow, especially when loading

Review Source

MZ

Michael Z.  
MD  
Automotive  
Used the software for: 1-2 years

### "Excellent Frontend, smooth implementation"

April 5, 2019

5.0

We are using ChromeRiver to save our employee'S time while travelling. On return, the expense claim is already almost done and finished with a few clicks. Great experience.

Pros

the fully responsive frontend without dependencies

Cons

matching legal compliance for Germany was initially a bit tricky but solved now

Review Source

RD

Ryan D.  
Financial Consultant Sr  
Insurance  
Used the software for: 2+ years

### "Great Product"

July 18, 2018

4.0

Enhanced compliance monitoring, approval configurability, more robust analytics reporting and capabilities.

Pros

The configurability of the UI, the compliance warnings, the routing rules, and the approval flows is hard to beat.

Cons

The system seems like it can be slow at some times, but it is very difficult to identify the source.

Review Source

VR

Verified Reviewer  
Tax accountant  
Telecommunications  
Used the software for: 1-2 years

### "The run of the mill expense report system"

December 18, 2022

2.0

Pros

Lost of people can figure out how to use the software.

Cons

It isn’t easy to access specific reports and integration with netsuite could be better.

Review Source

EJ

Edward J.  
Manager, Accounts Payable  
Telecommunications  
Used the software for: 6-12 months

### "Chrome River Expense"

September 8, 2020

5.0

Chrome River was easy to deal with and a great company.

Pros

When selecting a product we wanted one that would be user-friendly to all of our employees. Chrome River is very user-friendly on all devices: mobile, tablet and desktop. The tiles are easy to use and our employees love them.

Cons

The integration took a couple months but it was worth the wait.

Review Source

SW

Stephanie W.  
  
Sports  
Used the software for: 1-2 years

### "Paperless Heaven"

January 10, 2017

4.0

Chrome is extremely user friendly! You do not need an app to use on your phone, or connect to any database except the internet. The snap and send function makes sending receipts to my reports flawless and easy to manage. Approvals are faster without paper and go directly to the person to review. Fast, easy and efficient!

Pros

The snap and send function and being able to review reports without paper and no overload of information

Cons

Sometimes updates can take a while and if the internet is slow it can take a while to load

Review Source

CC

Cynthia C.  
T & E and Process Controls Manager  
Architecture & Planning  
Used the software for: 2+ years

### "No more Manual Processes"

January 11, 2017

4.0

Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner. We are in the process of implementing Mercury and look forward to all the enhancements offered by this web-based platform.

Review Source

DA

Danielle A.  
admin assistant  
Construction  
Used the software for: 1-2 years

### "Chrome River is a great easy tool for expense reports"

July 16, 2019

5.0

Chrome River is a great user friendly tool to upload receipts for all my VPs in an easy and fast manner

Pros

I can easily access the site to upload receipts for all my VPs with ease and accuracy .

Cons

nothing bad really. I find this user-friendly and easy to use and access.

Review Source

MS

Mohamad S.  
Accounting specialist  
Accounting  
Used the software for: 1-2 years

### "Best expense system out there"

December 29, 2020

5.0

Pros

The software was easy to use right off the bat.

Cons

The reporting was lagging a few things. But with a little extra training. We got it up and running. It's amazing.

Review Source

FG

FARZAD G.  
senior PM  
  
Used the software for: 2+ years

### "Easy to use"

May 14, 2018

4.0

Pros

The ease of use, even if it's your first expense you will know what to click on and how to submit. If you miss something, there is an error message and tells what exactly what's wrong. You can also e-mail your receipts to CR.

Cons

The reporting tool within the product us slow and confusing. To create a new reports, deciding what fields you want is not straighforward. After you do get something to run, performance is slow overall.

Review Source

GH

Gwen H.  
Financial Systems Support Manager  
Legal Services  
Used the software for: 2+ years

### "It is a pioneer in its field"

June 12, 2017

3.0

Pros

Mobility, and putting the data entry into the hands of the end-user instead of an A/P team. Ability to create complex approval chain based on roles and locations.

Cons

Support is slow and overly challenging. Seems to be a bit of a language barrier with enhancement team.

Review Source

JC

Jennifer C.  
Financial Projects & Systems Specialist  
Law Practice  
Used the software for: 2+ years

### "Easy to use"

March 25, 2019

4.0

The front end users now have more control over their submissions and can track them along the way until they are paid without having to inquire with finance separately. Also it ensures that the appropriate person has seen and approved an expense reducing the amount of cost transfers.

Pros

Fairly easy to use and the visual flyouts for expense types.

Cons

The error messages often do not appear until you try and submit, it would be helpful if they popped up while in the field that is an issue.

Review Source

KG

Ken G.  
Project Manager  
Paper & Forest Products  
Used the software for: 2+ years

### "Works great for its purpose "

November 20, 2020

5.0

Overall the system does a great job at handling expense reporting.

Pros

I like the mobile app and how easy it is to upload receipts. The system does. Good job at allocation as well.

Cons

I don’t like having to go into the support center to enter a support tickets. I would rather email it to a support desk.

Reason for choosing Emburse Expense Enterprise

Supportable and cost effective

Review Source

Lisa B.  
Territory Credit Manager  
  
Used the software for: 1-2 years

### "Works okay to track expenses"

March 19, 2018

4.0

Pros

What is useful about ChromeRiver is being able to store receipts & add for my expense report. You can have as many reports as you want for a given month.

Cons

Something I don't like is that you can't (or I haven't found out how) to edit the Name/Title of an expense report. I have to delete it & start over with proper name. Also, unless I check on another screen prior, I can't see how I've formatted the titles for past months to make the naming consistent.

Review Source

MM

Mike M.  
Sr. Director, Purchasing  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent Flexibility"

March 25, 2021

5.0

Pros

What I like most about Chrome River is its ability to meet our needs. We have a few requirements which others could not meet, however Chrome River could do so because of how their system is built

Cons

At times their helpdesk is slow to resolve open issues.

Reason for choosing Emburse Expense Enterprise

They could meet our needs in key process areas whereas others could not.

Review Source

IM

Ian M.  
Implementation Manager  
  
Used the software for: 2+ years

### "Very easy to use & makes submitting expenses very quick"

May 11, 2018

5.0

Pros

Simple to navigate, OCR works very well saves a lot of effort, ability to upload images of receipts via a variety of methods is very efficient. Fro ma control / compliance perspective the data analytics available is very powerful

Cons

do not have any dislikes about the software however would prefer that card transactions that are brought in from the card provider are more "visible/obvious" than they are - because often we see our travellers submit these transactions as pay me - so causes some challenges

Review Source

RE

Ronnie E.  
IT Applications Administrator  
  
Used the software for: 1-2 years

### "Useful product that can help organize and speed up expense reimbursements"

June 29, 2018

4.0

Pros

The amount of customization and ability to be used on mobile devices. This allows our users to view and respond remotely, not be tied down to a desk.

Cons

There are some quirks and support can take a while to help. This is improving but at first these type of issues were a big deal for the users.

Review Source

VR

Verified Reviewer  
Associate Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Pleasing to look at but not functional"

December 18, 2019

3.0

Pros

It looks nice and has a catchy sounding name.

Cons

The user experience is not good with this application and not super intuitive. My experience with it yesterday is that it insisted on paying me directly, instead of the corporate card, for a hotel expense. I tried over 50 times to itemize it in such a way that it would pay the card and eventually submitted the expense report and accepted that it would send me the payment directly. So, now I'll have to go pay my own corporate credit card bill. Obviously not the most efficient process.

Review Source

NH

Nadeem H.  
Business Analyst  
Higher Education  
Used the software for: 1-2 years

### "Expense Tracking System"

September 5, 2019

4.0

I have a positive experience using this product. It is easy to use and has many features that reduced my admin time of submitting expenses.

Pros

Moving from a manual process to chrome river has greatly improved the time of processes expenses. End-user can upload receipts reducing time and increasing efficiencies.

Cons

It would be nice if more features such as mobile support, receipts that could be read to prefill require fills on expenses, but really this is probably coming on future updates.

Review Source

AJ

Angela J.  
Credit analysts II  
Telecommunications  
Used the software for: 2+ years

### "CR Review"

November 28, 2020

5.0

Pros

User friendly Use from phone Upload receipts in gallery Easy to create report Automatic approval routing

Cons

No app Not really any cons to list. Chrome River thought about everything!

Review Source

HP

Hilary P.  
Health Sciences Associate  
Education Management  
Used the software for: 2+ years

### "Not intuitive, a hassle every month"

December 13, 2023

2.0

Pros

Drop down menus are somewhat useful, but overall awkward interface.

Cons

The interface is not intuitive at all. Info is missing. Nothing makes sense. I'm clicking on everything just to try to move forward through the process.

Review Source

MC

Marc C.  
IT Business Analyst  
Real Estate  
Used the software for: 2+ years

### "Super easy way to get your expenses in!"

February 12, 2020

5.0

I love using it and I enjoy showing others in my office how to use it.

Pros

The ease of desktop and mobile integration. Also, expense automation with vendors like Uber, Lyft and SpotHero is a real time saver.

Cons

Sometimes the OCR will split a document.

Review Source

TR

Trevor R.  
Senior Accounting Manager  
Legal Services  
Used the software for: 1-2 years

### "Great Expense Tracking Tool"

December 24, 2020

4.0

Pros

This software make it more efficient for the finance team to process expense reports and pay our employees. The direct pay feature is great so that everyone can get paid electronically. It has cut down on the amount of checks we have to cut each month. It's pretty user friendly, and most people were able to just go in and figure out how to submit expense reports without any/much training.

Cons

Getting a report in order to get the information into our accounting software (QuickBooks) has not been easy. I wish there was a way to transfer the information directly into QuickBooks because the entering of the journal entry is still a bit cumbersome.

Review Source

DM

Darla M.  
Purchasing Card Specialist  
  
Used the software for: 6-12 months

### "Love getting to go Paperless!"

May 11, 2018

4.0

Pros

I find it very end user friendly. Also, I love the return feature for reports - users get a notification instantly that they need to fix something and can re-submit as soon as they are done.

Cons

I feel like we are constantly running in to little problems or errors. The customer support usually responds quickly, but it's a hassle to have to put in a help ticket for every little thing.

Review Source

VR

Verified Reviewer  
Project Analyst  
Law Practice  
Used the software for: 2+ years

### "Functional but not the best"

October 6, 2019

3.0

Pros

Chrome River hasn't caused any glitches in processing and getting receipts reimbursed.

Cons

Chrome River has a poor user interface, so is hard for new users to navigate and generally is clunky.

Review Source

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