Chrome River Technologies

Chrome River Expense

4 / 5 63 reviews

Who Uses This Software?

Chrome River is the choice of over 500 leading organizations worldwide for their global travel, expense, and invoice management. Our customers include fast-growth, mid-sized and large enterprises.


Average Ratings

63 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Chrome River Technologies
  • www.chromeriver.com
  • Founded 2007
  • United States

About Chrome River Expense

Chrome River lets business flow for some of the worlds largest and most respected global organizations. Our highly-configurable cloud-based expense reporting and supplier invoice automation solutions deliver an elegant and intuitive user interface, which offer the same high quality experience on a smartphone, tablet or laptop. Our SaaS products provide a world-class business rules engine and technology infrastructure that CFOs, AP, travel managers, and business travelers all love.


Chrome River Expense Features

  • Approval Process Control
  • Invoice Management
  • Multi-Currency
  • Receipt Management
  • Receipt Upload
  • Reimbursement Management
  • Spend Control
  • Time Tracking
  • Workflow Management

Chrome River Expense Reviews Recently Reviewed!


I have worked with Chrome River four years and lead the upgrade from the Platinum to Mercury.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation.
We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm.

Cons: As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly.

Paperless efficiency!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has cut down on paper floating around the firm. All approvals are obtained electronically. Approvers simply select a green "Accept" button in an e-mail if they approve, or can send back by selecting the red "Return" button. It's very user-friendly!

Cons: Reporting functionality is not the best

Overall: Chrome River Expense helped my organization (an international law firm) go from paper expense report approvals to a sleek, custom-designed automated (and paperless!) system. Automated approval routing has eliminated the need for sending paper expense reports from one person to the next for approvals. It also ensures that each approval is obtained before payment is made. It has saved our firm time, money, and headaches! The Chrome River team is very attentive and helps with setting up the routing rules that work in the background all along the way. Once the system is up and running, their support team does a tremendous job in making modifications for us as well. The company is always looking for ways to improve their products, which we also appreciate.

Business expense reimbursement software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customizable for my business rules

Cons: we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes.

Overall: my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications.

Recommendations to other buyers: know your business rules. know your policies. If you can define the rules and policies, it's a huge advantage.

Robust Expense and Invoice Management

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with accounting systems, audit trail tracking, snap and send receipts for expenses.

Cons: Ad hoc reporting is in need of some improvement.

Overall: Chrome River offers a slick modern user interface with a robust rules engine that can allow from simple to very intricate and complicated routing and approvals. The application is constantly being updated and they take customer feedback as part of building out the applications roadmap. The integration with other systems is pretty seamless as well being able to connect to your accounting system through a series of feeds (which you can automate) and they even have the ability to connect to credit cards for pulling in expenses directly. The application comes with a ton of useful standard reporting options but they do have room for improvement with their ad hoc reporting platform.

Chrome River has made my work much easier!

Jun 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As an administrative assistant, my favorite function of Chrome River is that the information for all the dozens of people I support is located in one place. This function has made my work much simpler and easier than it was when we had to authorize and reimburse travel by hard copy.

Cons: It would be nice if Chrome River had a function where I could duplicate pre-approval reports or expense reports from one user to another. Frequently, our staff travels in groups and have identical expense reports for their reimbursements (e.g. meal per diems) and I frequently end up submitting the same expense report for several employees.

Our university is in the process of training everyone who travels.

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: No more paper forms, eventually once campus gets trained! No more worrying who has the paper form on their desk to sign or wondering who it goes to. Chrome River is easy to use and much faster than our current paper form, and less room for errors or duplicate payments.

Cons: Not being able to allow the person who is assigned as a delegate and created the Pre-Approval to make changes if Traveler returns to them. This is only because it stays on the Traveler's dashboard but the person who keyed in the report doesn't have access to make changes once returned is selected.

Overall: Replaces manual process of paper travel forms.

Great way to bring our University into the 21st century and strive for paperless expense management.

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users.

Cons: The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally.

Overall: Auotmation

Chrome River Expense system

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: How you enter account allocations.

Overall: Chrome River is light years ahead of the previous system we used. It is user friendly for the most part. It has reduced the work load in our Accounts Payable Department tremendously. Chrome River is much easier for navigate and to use to assist our staff in researching problems with their reports. There are a few things I don't care for, such as how you enter account allocations and how the system allows staff to enter an account allocation wrong by giving it an alias and then telling them the account is wrong when they try to submit the report. It should just tell them it is wrong in the beginning to avoid all the corrections they need to make later. Otherwise, it is great and the service is great also!

Our wonderful CR project team helped us improve, streamline, and rethink outdated travel policies.

May 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It drives policy compliance with reminders, warnings, and hard-stop violations. Plus, no more paper!!

Cons: The credit card reconciliation has been difficult for us, however, a big part of that could be related to our stringent state requirements.

Overall: Automated rules that drive compliance thereby eliminating manual checking. It has taken the guess work out of 'where's my expense report'. Employees receive reimbursement quicker. Paperless system!!

Paperless Heaven

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The snap and send function and being able to review reports without paper and no overload of information

Cons: Sometimes updates can take a while and if the internet is slow it can take a while to load

Overall: Chrome is extremely user friendly! You do not need an app to use on your phone, or connect to any database except the internet. The snap and send function makes sending receipts to my reports flawless and easy to manage. Approvals are faster without paper and go directly to the person to review. Fast, easy and efficient!

Recommendations to other buyers: Paperless expense reporting is the way to go. It speeds up the approval time and gets our clients/ staff paid in half the time

Chrome River has improved our overall expense management

Jun 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: the ease of use and accessibility. users can upload receipts on the go, approve and review reports, and have historical access of their submitted expense reports.

Cons: I wish all users were as excited as I am about it. We've found that it takes a bit of time to adjust, but the overall response has been very positive

Chrome River is a great program that has made expense reimbursement so much easier.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly...we have staff that needs to use this product almost the moment they are hired and usually training takes about 15 min...you can't go wrong.

Cons: Wish it had more options for reports....feel like that is lacking. When i need to find something quick its not very easy.

Overall: Less paper work and quicker payments.

Great Product

Jul 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The configurability of the UI, the compliance warnings, the routing rules, and the approval flows is hard to beat.

Cons: The system seems like it can be slow at some times, but it is very difficult to identify the source.

Overall: Enhanced compliance monitoring, approval configurability, more robust analytics reporting and capabilities.

Great system, easy to use

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility and ease of use

Cons: Original version is a little slow, especially when loading

Overall: We have found Chrome River to be the best fit for our expense management. We have been able to build in rules which cover all of our internal policies, as well as routing to specific approvers.

This has saved us countless hours per day in chasing approvals and expense claims.

It has been frustrating

Sep 19, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Just looks "Pretty". As an end user, since I have been using this program in our company, I haven't found anything with Chrome River which made me think what a great program.

Cons: Not user friendly, at all. It takes the Chrome River support help weeks to respond to your request. The features that Chrome River offers is too restricted and they are not tailored with our needs in the company. The final report is too long and keeps repeating the same information in different line entries. Overall, the previous simple program which our company used was much more user friendly and easy to process and use.

No more Manual Processes

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Up until we automated our expense report process with Chrome River, we were killing a lot of trees! The features offered by Chrome River enables us to approve, track, reimburse and report on expense reports in an efficient and timely manner. We are in the process of implementing Mercury and look forward to all the enhancements offered by this web-based platform.

The product itself is great and helps tremendously with invoice and expense reimbursement workflow.

May 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The paperless environment Chrome provides is fabulous! The electronic movement of invoices and expense reimbursements through the approval process has greatly increased the efficiency of our workflow.

Cons: The help desk support. Customizations sometimes take way too long to implement. In addition, approval routing rule changes made sometimes screw up prior changes without our knowledge until it is found through the user experience.

It is a pioneer in its field

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Mobility, and putting the data entry into the hands of the end-user instead of an A/P team. Ability to create complex approval chain based on roles and locations.

Cons: Support is slow and overly challenging. Seems to be a bit of a language barrier with enhancement team.

Great to use. easy interface.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I feel like most people catch on real quick. with all the pictures i feel that its a good guide for everybody.

Cons: Sometimes since it's an online interface the website it's a bit slow. but it doesn't happen often so it's not too bad.

Processing Invoices & Expenses Made Easy

Jan 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Web based, SaaS, reliable, intuitive interface.

Cons: I would prefer that the iOS integration with OneLogin for Single Sign On be more straightforward.

Overall: Before going live with ChromeRiver we used a home grown workflow that was at best buggy and at worst difficult to maintain. Since moving to ChromeRiver the process of submitting and reviewing both invoices and expenses is easy and seamless.

Recommendations to other buyers: Not at the moment.

a system that makes expenses fun

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use, this software feels like a 2018 software, it works great with mobile or desktop and has very innovative look and feel.

Cons: You can customize a lot of rules, but there is a limit to how far you customize it, some functionality is just not there yet, but they are very receptive if you can make a business case for it.

Capterra-loader

Been on ChromeRiver Expense for over two years and our users are very happy with the product.

May 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user interface is very easy to use. We have the person load feeding from our HR data, so new employees are automatically fed into the system. When an employee leaves they are also removed from ChromeRiver

Cons: The itemizing of hotel bills has been an issue when the hotel does not send all the information. Not really a chromeriver issue, because the hotel is not sending the information, but the users see it as a problem with ChromeRiver. This process has gotten much better since we originally went on the system

Very easy to use & makes submitting expenses very quick

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple to navigate, OCR works very well saves a lot of effort, ability to upload images of receipts via a variety of methods is very efficient. Fro ma control / compliance perspective the data analytics available is very powerful

Cons: do not have any dislikes about the software however would prefer that card transactions that are brought in from the card provider are more "visible/obvious" than they are - because often we see our travellers submit these transactions as pay me - so causes some challenges

Chrome River has streamlined our Expense Workflow

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is easy to use. We have numerous older attorneys and secretaries, and while some of them often have technology struggles, they've all been able to use this product easily.

Cons: There could have been a bit quicker implementation. We had a new employee running our implementation on their side.

Invoice and Expense Automation at it's Finest

Mar 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The time and resources involved in the implementation and training on Chrome River Invoice and Expense was well worth it. The representative was extremely aggressive in implementing two major changes in such a small window. Our project manager was fully aware of this and was still able to cater to our needs. Since Chrome River has gone live, we have been able to streamline our Invoice and Expense process with a paperless, and automated solution that benefits the Finance organization and our business partners. I would highly recommend Chrome River to any organization looking to fully automate their current processes.

Our project manager was extremely knowledgeable of the Chrome River product and quickly understood the representative need for an automated system. Working with our project manager and the Help Desk, we were able to make certain rules group exceptions that tailor to our company. The process in many ways was seamless. Chrome River has been able to create a system that would meet our needs and work for us as a firm.

Generally, Chrome River was well received. Especially by our overhead departments. The challenge for us was training our branch office employees. It took a few months for users in the field to be comfortable working with the system.

Useful product that can help organize and speed up expense reimbursements

Jun 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of customization and ability to be used on mobile devices. This allows our users to view and respond remotely, not be tied down to a desk.

Cons: There are some quirks and support can take a while to help. This is improving but at first these type of issues were a big deal for the users.

Easy to use, intuitive.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our Purchase Card process was a paper mess before Chrome River. Implementing this process alone was worth it. Our Expense Reports consisted of paper circulating all over campus, now every thing routes electronically.

Cons: It would be better if we could edit the canned emails to meet our needs. Reporting tools need to be needed up.

Overall: Time savings, documents route electronically. Less printing and less man hours needed to walk documents around campus.

Easy to use

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use, even if it's your first expense you will know what to click on and how to submit. If you miss something, there is an error message and tells what exactly what's wrong. You can also e-mail your receipts to CR.

Cons: The reporting tool within the product us slow and confusing. To create a new reports, deciding what fields you want is not straighforward. After you do get something to run, performance is slow overall.

Capterra-loader

Continually strives to increase the flexibility of the product to meet the customers needs

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The product offers In-depth reporting and mobile capabilities that increase our insight and understanding of our travel expenses

Cons: Mindset not geared toward company liability credit cards. Difficult time setting up our system for Mexico.

Love getting to go Paperless!

May 11, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I find it very end user friendly. Also, I love the return feature for reports - users get a notification instantly that they need to fix something and can re-submit as soon as they are done.

Cons: I feel like we are constantly running in to little problems or errors. The customer support usually responds quickly, but it's a hassle to have to put in a help ticket for every little thing.

Never knew expense processing could be so easy.

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Chrome River Expense makes it easy to submit, gain approvals, and reimburse funds. Operation within expense is easy which makes training users a breeze.

Cons: Most of what I like least about the software is probably my lack of understanding about the potential for customization. Many times I find myself wishing it could do this, then come to find out it can, I just didn't know it.

We are implementing Chrome River at our University with Chrome River Mercury Expense and we love it.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Tracking feature of where the travel report is plus getting away from the paper form is awesome too! The software is simple to use and you don't have to be in the office to use it. You can use your tablet, phone, laptop and your desktop (when in the office).

Overall: Going paperless and knowing where you are at in the Approval process.

Disbursements Manager

Jan 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the reporting tools that this software offers.

Cons: As we are coming from a homegrown system it is hard to adjust to not being able to customize for all policies and procedures that our state has with a vendor program but Chrome River has been great to work with and try to find solutions.

Overall: We almost complete with implementing Chrome River Expense. As we have had test groups shared the new system with our campus we have had all positive feed back from campus.

Excellent electronic approval software for expense reporting, much more efficient than our old syste

May 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: You can track expense report data effectively, monitor compliance errors, and route approvals quickly.

Quick Expense Reporting

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to use my phone to take a picture of my receipt and upload that either to a computer or an app makes providing and processing expenses quick and easy.

Cons: It would be great if this app could leverage optical character recognition to load information from the receipt directly into the details about the expenses.

Very flexible product that is easy to customize to suit your company's needs.

Aug 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Web-based software that is accessible on any mobile device and is very easy to use. We love the ability to flag duplicate expense submissions and make both expense owners and approvers aware of the duplicates.

Cons: Reporting is not as robust as we would like. You can run a custom query but you do not have the ability to save it. So you have to re-create the query each time you want to run it.

Good experience once you get to know the system

May 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ease of use, the gui, selections, single sign on. The new ticketing system is better, but i still like submitting tickets through email

Cons: The way rules group exceptions are setup, huge excel sheets of approval processes coding, customer support

this system was a big improvement over our old expense reporting process

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: we like the way we can build our policies and routing rules into the software. the system was easily configured to our preferences.

Cons: there are some limitations in the way we like the user interface to be displayed and the email approval template formats. we have worked around these things.

Overall: automated business process workflow and policy controls.

Streamlined Expense Reporting

Feb 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The overall experience has been good so far! The implementation took longer than the Chrome River norm due to the nature of the customization on our part and asking the system to do things it had not done before. The implementation team was great to work with when building our specific interface and as a result have seen improvements in the turnaround of expense reports. Users like the fact that expense reports are now routed electronically for approval and the Accounts Payable Dept. has benefited from approval authority being automated so they don't have to manually check each person's limits along with other automated policy compliance checks. The one area that we would like to see become more user friendly is the reporting function.

Great system for expense tracking and approvals.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system's ease of use allows users to easily, and quickly begin utilizing the system with minimal direction and training.

Cons: As a user, it is a bit difficult to make changes to an expense item as you are required to drill into the item and change the item type, and any related information. It would be nice if the user had the ability to add, or make revisions within a list view.

Overall: Efficiency

Chrome River is helping our firm streamline expense entry and reporting

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease in entering costs, tracking of costs, reporting, streamlined approvals.

Cons: Rejecting an expense or invoice for any reason, after a certain point in the process requires the user to start from scratch in getting it entered.

Overall: We have only been live for three months. But we are already experiencing ease in entering expenses, speed in the approval process, great tracking ability and reporting. Thumbs up.

Great Product!

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can use it anywhere and on any platform

Cons: There are some users who don't find it very easy but I believe a lot of that is not using it very often. When you go back to it after not using it for some months then you have to reorient yourself to the screen and determine what to do.

Overall: Chrome River has helped our office with reporting features, tracking of expense reports. Having everything online has saved a lot of paper as well. The customer service at Chrome is great too. They work very hard to try to give us all we ask for in features and reporting.

Modern Expense management

Feb 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Submitting an expense for the first time was real easy. The next step was to learn Chrome River Expense from an Administrative perspective as I will be supporting from a maintenance perspective. The admin functions aren't too difficult, it's more about learning the different business processes and aligning them with how Chrome River manages those business processes such a roles and rules. Customer service could be beefed up a little from a communication and testing perspective. I've felt that the testing and testing documentation is not up to par from what I've seen other support give me.

Capterra-loader

Works okay to track expenses

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What is useful about ChromeRiver is being able to store receipts & add for my expense report. You can have as many reports as you want for a given month.

Cons: Something I don't like is that you can't (or I haven't found out how) to edit the Name/Title of an expense report. I have to delete it & start over with proper name. Also, unless I check on another screen prior, I can't see how I've formatted the titles for past months to make the naming consistent.

Where has this product been all my life?!

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use! The ability to submit, reject, review and process expense requests is extremely easy, within a very limited learning curve.

Cons: The need to require specific amounts of data for certain items is a bit frustrating. Their adhoc reporting could also use some work.

Overall: Efficiency

Suffices for basic needs but tedious processes and time consuming

Jan 05, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, for the price, it is not too bad. Good amount of user-friendly features that are enough for uploading the basics of expenses but sometimes some features are extremely painful. For example, having to attach 1 receipt at a time for each expense you make and annotating it drives me nuts. I wish they had an app that just took pics one by one and straight uploaded it into appropriate categories with numbers. Overall again not too bad but for the price you pay as compared to some of the higher end enterprise expense mgmt systems

It would be nice to see an expense category that covers laundry and/or dry cleaning while traveling.

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to navigate. Most of the expense categories are self-explanatory. Import features for receipts are helpful.

Cons: When you enter text into the "business purpose" field, that text remains for the subsequent entry, so it must be deleted.

End user benefits are great!

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Web-based expenses are much faster than paper for sure!

Cons: Active-X based web controls are a bit burdensome on some browsers, on occasion.

Overall: I don't work in Accounting, but was a lead for our end-users, making sure they understood how to use Chrome River when we rolled it out. It was an EASY sell from a convenience and quality standpoint. It's slick and works very well; our firm credit card charges dump directly into their website. Couldn't be any easier. :)

Chrome River is a great expense management tool

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to scan in receipts, the ability to set your home and work so commutes can be eliminated from travel expenses, receipt scanning capability

Cons: The software is so robust that sometimes it is hard to find some of the features you are looking for that are not regularly used.

Overall: The software is very robust and provides routing and tracking. The mileage area allows for home/work locations so commutes are automatically deducted. Excellent receipt input.

Credit Card Transactions

Feb 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a one stop shop...you can monitor your transactions, select what GL it needs posted to and attached your receipts.

Cons: It's not the greatest user friendliest software...It's a little clunky but manageable. No more than I use it, it does its purpose.

Very slow for the user

Mar 05, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Has OCR for receipts so it enters a lot of details for you like hotel stays. Comprehensive categories, reasonably well laid out.

Cons: It is SO SLOW. Every action you take the CR symbol sits there and spins while the web interface updates the server. I have Gigabit FIOS, so it's not my connection.

What took 15 minutes with our old Java based system now takes an hour.

Easy to Use

Jan 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Chrome River Expense is a great product with a learning curve like all new applications but this one is not so steep. A smooth process driven application that enables us to reimburse our users more efficiently and with an accountable timeline.

Expense Reports made easy!

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We started using Chrome River about 1 years ago and this has made turning in our expense reports to the Accounts Payable team each month a breeze!

Cons: My least favorite aspect is that the software can be a little difficult to use if you are not consistently using it. Once you use it a few times though it's fairly easy to operate.

Chrome River

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Chrome River has made expense reimbursement simpler and faster for everyone at the firm. It was quick and easy to implement. It has also streamlined our firm credit card reconciliation. This is an easy, great win for any firm.

The difference is night and day from our old paper-based expense reports!

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to take photos of receipts with my smartphone means never losing a receipt or forgetting to submit it for reimbursement.

A great number of expense categories and then items within them such as Uber for travel. The ability to add in tips is also handy.

Cons: It does take time to get used to using it.

At first, it feels like a lot of work matching receipts to expenses and so on but once you realize you were already doing it when you did paper forms it makes the transition easier.

Overall: It streamlines the travel reimbursement process. It makes keeping track of all the receipts you end up with when on a business trip convenient and saves the room in your wallet where you would have stashed paper copies.

User Friendly

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We just upgraded from Platinum to Mercury and its been great. The hope is that eventually we will be able to use it to its full potential. Especially using our mobile devices.

Easy to use and works well

Mar 17, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This makes submitting expenses extremely easy, especially on the go. The most recent update has made it even easier to take pictures of expenses and immediately upload them

Great tool for place with lots of invoices/expenses

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Chrome River once implemented is extremely easy to use. From admin to an attorney, it can save a lot of time, money, and paper to expedite your invoicing and expense reports.

Disapppointed

Oct 15, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros: flexible design, easy to use, great reporting capabilities, reasonably priced

Cons: unreliable, full of bugs, every release breaks the app in a new way, slow and poor support

Time Saver

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ease to navigate and manage expenses home or away, great ease of access with Mobile IPhone or via computer.
Good interaction between platforms

Easy to use but needs work.

Feb 12, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: I like that I can use this to setup a work flow to get reimbursed by my company. It makes things simpler.

Cons: I feel like I should be able to attach the images specifically to the expense. It doesn't always auto find the right expense.

Sep 21, 2017
5/5
Overall

To approve travel expenses

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Efficient way to enter travel expenses and approvals for PI's, it allows you to make reservations and follow approvals.

Overall: We got rid of paper forms, we now have automated the process and get quicker approvals. It is also a great tool for record keeping.