# Emburse Expense Enterprise Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Emburse Expense Enterprise the right Expense Report solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98408/Chrome-River-Expense/reviews --- Emburse Expense Enterprise 4.4 (176) [View alternatives](https://www.capterra.com/p/98408/Chrome-River-EXPENSE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Emburse Expense Enterprise Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews JP Jacob P Senior AssociateInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The system streamlines expense reporting from start to finish, making it easier for users to submit accurate information and for approvers to review and process items quickly.“ March 10, 2026 TS Tim S Business LeaderComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload.“ August 19, 2022 JP Jacob P Senior AssociateInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Emburse Expense Enterprise is easy to navigate and makes the entire expense submission and approval process much more efficient.“ March 10, 2026 TS Tim S Business LeaderComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error.“ August 19, 2022 JP Jacob P Senior AssociateInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “It’s reliable, user-friendly, and well-suited for organizations that need both efficiency and strong financial controls.“ March 10, 2026 TS Tim S Business LeaderComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system.“ August 19, 2022 JK Jitae K Sr.DevopsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Its simple UI and automated workflow to create expense reports.“ September 15, 2025 TS Tim S Business LeaderComputer Software, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.“ August 19, 2022 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer B. Business Analyst Food Production Used the software for: 2+ years ### "Expenses made easy" December 2, 2021 5.0 Pros The software is easy to configure and update for administrators. For our users it is simple to create and submit their expenses made on their card or out of pocket. Cons I felt that things that I found challenging was because it was a new process or I did not have a full understanding. Review Source MR Mario R. Manager, Accounting Operations Education Management Used the software for: Less than 6 months ### "Great Visibility for Business Expenses" August 20, 2020 5.0 We are keeping track of all corporate spend, and submitting them all on time now. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where user need additional training. The compliance reports are very useful. Pros Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expencing full trips now take way less time. Cons Setting up the routing rules was a challenge with some of the exceptions we had to work through, but once the time was spent to consider everything, the system does what we expect. Alternatives considered [Emburse Expense Professional](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Best fit in terms of functionality and internal focus group preference. Switched from [DocStar ECM](https://www.capterra.com/p/82408/DocStar-ECM-AP-Automation/) Lacked critical functionality, and recurring problems caused from OTA updates. Review Source NG Nicole G. Sr. Manager Farming Used the software for: 2+ years ### "Not the best" January 4, 2025 2.0 I have used other programs and had better experiences. The demo seems very different from what we’re actually using Pros Not too much to be honest. It’s a steep learning curve for most users. Cons Steep learning curve, auto match doesn’t work most of the time Review Source TT Todd T. controller Banking Used the software for: 2+ years ### "Chrome River Expense Review" April 6, 2020 5.0 Overall experience has been very positive as all employees are now using it and we are saving time and money. We can rely on the system to help us with the process and the automation helps us manage the process. Pros The system creates a workflow that saves us time and money. It enforces our expense policy so the administrators don't always have to be the bad guy. It also integrates with other systems such as our HR system (employee feeds), our corporate credit cards and out Concur travel system. Cons The admin features can be a bit tricky to use. Features aren't always in the most intuitive place. The CR team is working on changing everything around. Once things are found/explained, it is a nice system to use. The help desk can also be slow to respond. Most times i want to be able to pick up the phone and call someone rather than dial 1-800 help. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise I thought the end user features were better with Chrome River than Concur. Review Source MH Michael H. Controller Law Practice Used the software for: 2+ years ### "Chrome River Expense - Easy to Use" February 25, 2020 5.0 Monthly expense reimbursement and categorization used to be an extremely time consuming task. With CR Expense, it is now very efficient and streamlined. Our overall monthly close process has been sped up by at least 15%, simply because of CR Expense. Pros It is extremely easy to use. Our entire organization now uses it on a daily basis. It has completely streamlined our expense processes. Cons Implementation took a while, but we did eventually get it customized perfectly for our organization. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Users in our organization had prior positive experiences with Chrome River. Review Source AM Amber M. AP Specialist and Chrome River Administrator Law Practice Used the software for: 2+ years ### "Mercury is wonderful!" August 22, 2019 5.0 Pros The new receipt functions within Mercury are a life saver for the auditing process. We love the way it crops and attaches the receipts to individual line items, it makes auditing a breeze rather than going through countless pages of receipts. Its a huge time saver and that is important as we have such a high volume. Cons Help Desk Turn Around time could be better. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Chrome River worked better with our line of business. Review Source MK Melissa K. Financial Consultant Sr. Insurance Used the software for: 2+ years ### "Customizable User Friendly Expense Platform " August 23, 2019 5.0 Chrome River has worked closely with us to understand our business and business needs. The staff is innovative and eager to solve any issues your business presents. Pros The ability to build rules around compliance and polices is top notch. Cons The reporting (Analytics) isn’t as easy to navigate as it should be. Alternatives considered [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Ultimately it was the ability to customize our user experience and policy rules. Review Source CL Craig L. Director of Finance Oil & Energy Used the software for: 6-12 months ### "Chrome River makes expense management part of my day." September 30, 2020 5.0 Amazing customer support, very simple Apps, great training options. Pros Simplicity, great customer support, and fit our budget. Cons Implementation was a bit challenging through all the Covid-19 stuff, but the Chrome River team was assume and supported us until we had it figured out. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise People, support, training, cost Review Source tT tosha T. Accounting analyst Legal Services Used the software for: 1-2 years ### "Expense report " July 6, 2020 5.0 Chrome River has been a great company to work with. They are always open to hear about features that would make our lives easier and try to accommodate when possible. Pros The digital receipts and paperless. You can do everything on an app. People get paid faster. Easy to use just click on the icon you want and fill in the data. Cons Some customization are a bit challenging at times. Reason for choosing Emburse Expense Enterprise You could customize to what you wanted or needed for your business. Review Source TB Tracy B. Manager Corporate Accounting Wholesale Used the software for: 6-12 months ### "We Love It!" July 5, 2021 5.0 The spend visibility and compliance have been the biggest wins for us. We had none of this with our previous processes. It has also broadened our annual audit with the reporting capabilities. Pros It is so easy to use from both a user and an administrator perspective. Cons The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model. Alternatives considered [Coupa](https://www.capterra.com/p/115928/Coupa/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Chrome River had a great user interface and the pricing was better. We felt that the roadmap and innovation were superior and wanted to be able to integrate some of the other Emburse offerings easily. Review Source VR Verified Reviewer T & E and Process Controls Manager Architecture & Planning Used the software for: 2+ years ### "I have worked with Chrome River four years and lead the upgrade from the Platinum to Mercury." January 11, 2018 5.0 Pros The platform is user friendly and intuitive. Travelers have the capability of taking pictures of their receipts and sending them directly into their Chrome River e-Wallet. We use Egencia Travel which is in the process of integrating with Chrome River. This will result in all travel data also being housed in the traveler's e-Wallet. Our travelers also like the mobile capability of the new web-based platform, Mercury, which allows them to have access to the site while on the go. Credit card integration has also proved very valuable enabling travelers to see transactions they need to submit on their reports. Approvers have the ability audit and approve reports on the go with the ability to easily review receipts that are being billed to their projects. With the ability to program policies and routing, approvers can be assured that reports are meeting programmed company policies. If there is a need to split the allocation of the expense - Chrome River makes it very easy. Employees love the ability to easily delegate access to others and assign approval to coworkers while on vacation. We have been very happy with this software. It has simplified and made the expense report process very efficient for our firm. Cons As a travel manager, the analytics engine that I use frequently could be more intuitive. If reports are required outside of the standard list, the engine to produce custom reports is not very user friendly. Review Source AB Abhishek B. Accounting Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "Emburse helps you Reimburse!" August 23, 2022 5.0 It is the best tool for expense submission and management as it as so many features such as ease of submission of expense reports, uploading of receipts is just a click away it helps in auditing the expense reports on easy basis. You can prepare lot of reports with the help of tool such as spend management reports, not submitted reports, reports pending with manager for approval and so on details. Overall it is a a great tool. I Highly recommend this tool Pros It is the best tool for expense submission and management as it as so many features such as ease of submission of expense reports, uploading of receipts is just a click away it helps in auditing the expense reports on easy basis. You can prepare lot of reports with the help of tool such as spend management reports, not submitted reports, reports pending with manager for approval and so on details. Overall it is a great tool. Cons No i i not fin any issue. Basically i had few issue with the tool before, but it has been rectified. Review Source PS Parameswaran S. T&E Supervisor Information Technology and Services Used the software for: 2+ years ### "Happy Spending & Reporting!" June 21, 2021 5.0 Product migration, configurations, and continued support are good. Overall employee's experience improved significantly. Pros \- Very intuitive, tile-based with the picuture driven for easy identification. - Centralized configurations - Better tracking mechanism - Better workflow management - Violation tracker Cons Customer Service is good but I see room for development in handling the cases faster after assignment. Reason for choosing Emburse Expense Enterprise Matched with our company's customization requirements. Review Source OP Olga P. Finance Systems Project Manager Hospitality Used the software for: 6-12 months ### "Compliance and Ease of use" July 29, 2020 5.0 A positive overall experience with some very nowledgable and patient team members. CR Expense has impressed us from the beginning (tendering process). Mobility, integrations, OCR, GUI - very positive about the solution. Pros All our Expenses Policy has been built into the system - threshholds, variations, warnings and violations. The user interface is really straight forward and the solution being fully mobile has put the expenses claim process into a completely different eprspective. OCR functionality enable quick scan and upload receipt process, integration with Credit Card provider eliminate clunky process we had before. Cons The biggest challenge was the implementation and understanding the old-fashioned rule building via excel sheets. Luckily this process is changing gradually as is becoming more sophisticated and current. This will be a benefit not only to new customers but a huge step forward for existing ones too. Reason for choosing Emburse Expense Enterprise Cost, functionality!, mobility, integrations, reduced administrative activities and user interface! There is no incentive to replace one clunky process with another one, so CR Expense has ticked all the boxes we needed to replace cash & credit card processes. Review Source DS Debra S. Manager, Payables & Expense Management Higher Education Used the software for: 2+ years ### "You're gonna love it!" November 22, 2021 5.0 Reimbursable claims come in faster and are much more accurate. PCard reconciliations are done in a much more timely fashion. Pros Easy to send receipts to the product. Very easy for occasional users to pick up. Rarely any down time. Cons Customization is able to be done in house, but it is not easy to learn in a non tech department. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Enterprise Easy to use and continuous updating. Review Source VR Verified Reviewer Accountant and Travel Administrator Higher Education Used the software for: 1-2 years ### "Great way to bring our University into the 21st century and strive for paperless expense management." May 10, 2018 3.0 Auotmation Pros The routing rules, compliance rules and the ease of being able to track items quickly. Enabling the user to have more flexibility in timing and to not spend the majority on their time on "paper-work" shuffling. Creating an "all-in-one" place for reporting and multiple functions that can reduce headaches from both the fund manager, auditor, payables' team and the users. Cons The platform becoming not a fully functional system and the fix for the problem taking months to correct when all of the programming and configuration was completely in tact prior to any "upgrade" globally. Review Source TD Todd D. Chief Financial Officer Logistics and Supply Chain Used the software for: 2+ years ### "Customizable Expense Reporting Made Easy" June 10, 2019 5.0 Huge benefit from the perspective of check printing and reconciling, less time for Accounts Payable to work through and sort paperwork and being able to use the A/P staff in other, more productive way was critical. When we lost a staff member we decided not to replace them because of the efficiency Chrome River gave us. We likely have the capacity to downsize another FTE but we will wait for either a retirement or someone to leave on their own. Pros Investing time on the front end of this product is well worth the results in the end and the overall buy-in of fellow employees. Keeping the initial screen simple is the key to employee adoption rates being higher than normal. Designating an implementation person or two (cross-training is key) is all that is needed. Do not rely on the partner from Chrome River to tell you what you need. They will interview you and guide you but the important thing to remember is that this will be your software to operate once it is ready to be deployed. Cons Not much honestly. When I implemented it there wasn't much OCR technology built in but that was something that was being developed. Review Source SF Sonya F. Travel Card Administrator Higher Education Used the software for: 2+ years ### "Easy to use and teach" April 9, 2021 5.0 Our travel department was able to become mostly paperless using Chrome River. Most of our end users are pleased with the product. Pros All of our travel is processed through Chrome River. I really appreciate the ease of use of the product. It is also very easy to teach and create training materials. Our travel card program integrated very well with the software. Cons I would like to see more scoped administrator roles to choose from. Review Source sO shawn O. system analyst Hospital & Health Care Used the software for: 2+ years ### "Chrome River" March 26, 2022 5.0 Overall this has been great, and easy for end users to be able to submit expense reports. As well as a better ability to monitor what is being expensed. Pros The ease of use for end users, allows our end users to submit expenses on a digital platform form the pen and paper that were used prior to our change. Cons At this time I do not have anything that I dislike about this product. Review Source vS vikas S. Manager Education Management Used the software for: Less than 6 months ### "Emburse Chrome River Expense cloud-based expense management software." March 16, 2023 5.0 Manual processes: Emburse Chrome River Expense can automate many manual processes involved in expense management, such as data entry, receipt matching, and approval workflows, saving time and reducing errors.Emburse Chrome River Expense software can help organizations manage expenses more efficiently, effectively, and transparently, leading to improved financial control and reduced costs. Pros Automated workflows: Chrome River Expense automates many tedious and time-consuming tasks involved in expense management, such as expense policy compliance checks and receipt matching, reducing the workload for employees and managers.Real-time reporting and analytics: The software provides real-time visibility into expense data, allowing organizations to identify trends, outliers, and potential issues quickly. Cons Limited customization: While the software offers some customization options, there may be limitations to how much it can be tailored to meet the specific needs and policies of individual organizations. Review Source MR Melody R. Controller Legal Services Used the software for: 2+ years ### "Business expense reimbursement software" January 24, 2017 5.0 my firm has been using Chrome River since 2011 for expense reimbursement processing. Implementation was quick. They have kept up with changing client needs and technology by constantly updating the software and offering new options. End users are happy because they have easy options such as connecting receipts directly from Uber, and can get downloaded transactions daily. Submitting expenses are icon based and are tailored to exactly your specs. Back office is happy because duplicates can be immediately identified and importing into GL packages is almost seamless once set up. Take a look. Chrome River is growing fast because they do it right and to your specifications. Pros customizable for my business rules Cons we opted for daily feeds of certain information. Sometimes new options are added that I might be interested in, but until I read their updates in detail, I won't know about changes. Review Source WJ Willian J. Supervisor Financial Services Used the software for: 1-2 years ### "Review" October 19, 2022 4.0 In general is good enough Pros Emburse dashboard, easy to submit expense report, user friendly. Cons Analytics function - to heavy, not easy to retrieve data, several types of data with same information name, then difficult to select the correct one Review Source VR Verified Reviewer Assistant Project Manager Higher Education Used the software for: 1-2 years ### "Chrome River Review" January 18, 2019 5.0 Pros Chrome River is a great expense management tool. We use it for personal expenses and visa cards. Users love the easy to use and pretty interface Cons Initial setup takes some time and is difficult to customize outside of what Chrome River offers. Review Source TM Trena M. Travel Account Specialist Education Management Used the software for: 1-2 years ### "Efficiencies increase over 50%!!" July 30, 2020 5.0 At Indiana State University we use Chrome River for all of the Travel expense reimbursements. The product is a great tool to have, especially in today's environment. I was able to process requests remotely from home. Pros I am so happy that this system was in place prior to COVID19. Electronic invoicing made it easy to review and approve expense reports and pre-approvals for travel. Routing steps that were already determined per index made it easy for approval to be completed without requiring signatures from everyone. Adobe signature is not readily available for everyone. Cons We have had some issues with the files from Chrome River being Review Source EC Emily C. Accounting Supervisor Law Practice Used the software for: 2+ years ### "Chrome River for a lawfirm" March 21, 2019 5.0 We no longer need to track paper expense reimbursements and our entire approval process is streamlined. Our attorneys like that they don't need to keep a file of receipts when they travel, they can take a picture and throw away. Pros Chrome River is always making updates, changes and new ways to customize the software to fit our business. Cons Ad hoc reporting is not user intuitive but the standard reports are useful for the majority of needs. Review Source Similar Products Featured ## Related categories [Expense Report](https://www.capterra.com/expense-report-software/)[Spend Management](https://www.capterra.com/spend-management-software/)[Accounts Payable](https://www.capterra.com/accounts-payable-software/)