--- title: "Voxco Online Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voxco Online Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/98491/Voxco-Online/" page_type: "product" language: "en" --- # Voxco Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Voxco Online ## What is Voxco Online? Survey software that is made for (and by) professional researchers. Conduct multi-modal surveys through our online web survey tools & streamline your data collection processes with our platform. Voxco users appreciate having the choice between hosted or on-premises servers, customizable data dashboards & personalized customer service. Voxco also has a mobile offline data collection platform. A global leader with clients in 30+ countries. Offices in Can/US, Europe & Aus. Try our sample survey! ## What is Voxco Online used for? [Survey](https://www.capterra.com/survey-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 61 user reviews Reviews sentiment Positive 82% Neutral 11% Negative 7% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voxco Online?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.voxco.com&name=Voxco Online) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voxco Online 4.1 (61) VS. [4.7 (2,914)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (61) Ease Of Use 4.7 (1,745) Value For Money 4.3 (46) Value For Money 4.5 (1,380) Customer Service 4.2 (58) Customer Service 4.5 (1,312) ## Voxco Online alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.8 (517)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/98491/Voxco-Online/alternatives/) ## FAQs about Voxco Online Overview ### Which roles and teams benefit most from Voxco Online? Voxco Online is most used by research operations teams, survey programmers, data analysts, and project managers who need to build surveys, manage data collection, and streamline reporting. IT and business analysts support integrations and workflow reliability, while executives and firm leaders use results dashboards to monitor projects, client outcomes, and organizational performance. Answer based on 61 reviews Overview ### What company size and industries is Voxco Online built for? Voxco Online is especially designed for marketing research firms and serves small businesses most often, with 59% of reviewers from that segment and 57% from Market Research. It also fits enterprise and midsize organizations at 20% each, plus Research, academia, government, nonprofits, and broader survey work, especially surveys. Answer based on 61 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Voxco Online? Voxco Online includes core survey management tools like Survey Builder, question branching, quotas, and real-time reporting, plus differentiators such as multi-channel distribution for CATI and web surveys, call center management with integrated dialers, panel management, API integrations, and data security features including SSL security and single sign-on. Answer based on 44 reviews Integrations ### Which third-party tools and platforms does Voxco Online integrate with? Voxco Online integrates with BHN Rewards and Lighthouse Studio in reviewer mentions, and the official catalog also lists IBM SPSS Statistics, Meta for Business, SendGrid, Twilio, and Twitter/X. These connections cover respondent incentives, survey research, analytics, messaging, social media, and outreach workflows. Answer based on 16 reviews Getting Started and Support ### How easy is it to onboard and train a team on Voxco Online? Voxco Online offers in-person training, live online sessions, webinars, documentation, and videos, but reviewers describe onboarding as mixed. Survey-savvy users and teams handling complex projects tend to get up to speed faster, while nontechnical users, admins, and anyone using advanced features often need more time and hands-on support. Answer based on 13 reviews Getting Started and Support ### What customer support options does Voxco Online offer, and how do users rate the experience? Voxco Online offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, polite, and quick to respond, but some report slow escalations, uneven guidance, limited documentation, and difficulty getting timely answers for urgent or complex issues. Answer based on 18 reviews Features and Usability ### How well does Voxco Online handle complex survey projects? Voxco Online handles complex survey projects well through flexible question types, mixed-mode data collection, and custom scripting options. Market research teams and healthcare survey groups often value its CATI and web integration, though some users find advanced programming, cross-project reuse, accessibility support, and interface quirks harder to manage. Answer based on 44 reviews Features and Usability ### Is Voxco Online easy to use for survey teams? Voxco Online feels easy to use for simple surveys and day-to-day fieldwork, especially for teams with limited coding experience. Research staff often like the intuitive builder, automation, and quick setup, but beginners can face a learning curve with advanced logic, uneven documentation, older interface elements, and browser-related limitations. Answer based on 21 reviews Call center management ### How well does Voxco Online work for call center management? Voxco Online works well for call center management by combining CATI surveys, auto-dialing, callback rules, and project setup in one system. Healthcare outreach teams and research call centers often value the agent workflow and phone-web integration, though some managers want better dashboards, smoother agent movement between projects, and broader browser support. Answer based on 18 reviews ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Voxco Online supports all three of the features reviewers value most: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create tailored surveys, build them efficiently, and turn response data into useful insights, allowing teams to make better decisions based on clear feedback. Survey Builder 4.2 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Import and export data to and from software applications Skip Logic 4.1 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers Question Branching 4.2 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers Customizable Templates 3.6 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools 2.8 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Voxco Online 65 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Face-to-Face: Market research conducted via in-person interviews - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Panel Management: Conduct and manage panel discussions for the purpose of market research - Paper-Based: Market research conducted via paper - Phone-Based: Market research conducted via telephone - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Statistical Analysis: Apply statistical/mathematical models to sets of data - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.0 (57) 4.0 Based on 57 reviews ## Pricing Value for money 4.3 (46) Voxco Online Contact us for pricing It includes: - More than 40 question types - Real-time response tracking - Access to more than 10 million respondents Voxco Online Panel and Portal Contact us for pricing It includes: - Detailed tracking of panelist activity - Custom portal for panelists Voxco with Ascribe Contact us for pricing It includes: - Open-ended response analysis - AI-based extraction of categories and themes - Interactive text analytics and coding of open-ended questions Enterprise Contact us for pricing It includes: - Omnichannel solution for online, face-to-face, and phone surveys - Enterprise-level data privacy and security (SaaS or On Premise deployment) Value for money 4.3 (46) 4.3 Based on 46 reviews ## Integrations [ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ BHN Rewards](https://www.capterra.com/p/161911/Rybbon-Digital-Incentives/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (58) 4.2 Based on 58 reviews ## User reviews Overall rating 4.1 Based on 61 reviews Filter by rating 5(24) 4(26) 3(7) 2(2) 1(2) Mentioned topic Sorted by most recent Kenneth H. Survey Programme Research ### "An overall good package for collecting survey responses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 27, 2022 I use it every day to build and deploy many surveys. Pros If you use it to it's maximum potential, it's one of the more powerful platforms out there. Cons It can be very slightly buggy sometimes. Not the most intuitive menus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chris W. Applications Programmer Research ### "Poor Data Interaction" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 3, 2022 Pros I am not involved in survey development, but the graduate student who are seem to be able to use it easily enough. Cons I have a serious issue with it's data retention. Everything is stored unencrypted in the database, so personally identifiable information is natively protected. So the second part comes from a recent experience of ours where one of our researchers discovered that some of our imported data was going missing. I tracked down the specific cases, and opened a Voxco support ticket. They are very responsive, but their immediate answer was that they couldn't be causing it. More digging, more logs, and I presented the exact URLs that were being used to access the surveys, showing them where the data was being lost. Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs. After getting the sales rep added on to the ticket, I got an apology email about 30 minutes later stating that it was indeed Voxco losing our imported data, and that we needed an update. So digging into the updates, we were on version 28 (simplified number) and the current version was 71. There had been 30 updates since they had last touched our system. After inquiring about this, they only do these minor update versions to your system if you report an issue that one of these fixes. Nice job... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YP Yuli Patrick H. Research survey methodologist Research ### "While there are many great features, need more to compete against Qualtrics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 27, 2022 There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in options like Qualtrics. Pros Lots of built-in features that allows programmers to create questions with the best practices of survey methodologists Cons Voxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode. The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!! Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor. Alternatives considered [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [RedCap](https://www.capterra.com/p/234600/RedCap/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Voxco Online Our employer bought the enterprise license. But many of our clients want the Qualtrics can offer for their surveys Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Tabatha T. Research Associate Research ### "Support is great!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 25, 2022 Pros Voxco support is the best part of the platform. Anytime I send them an email, I get a response in less than 12 hours. One support staff even went on a Teams call with me when I couldn't quite figure out what to do via email. They are all very kind and polite. Cons Hard to say since I'm still learning the platform and miss using the platform I'm used to (switched jobs so new platform) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Sylvie W. Project Manager Market Research ### "Survey Friend" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 25, 2022 Happy to use it as I know I'll be able to blast out the survey links, easily access completes, and get my projects wrapped without a hassle. Pros Ease of retrieving survey results. Ability to customize the reports. Cons Would like to be able to EDIT responses from the VIEW RESPONSES page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Sumera S. Senior Research Analyst Financial Services ### "Voxco Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2022 Pros The survey builder tool is very intuitive and I also like the help and sample questions provided. Cons More advanced features that have "excel" type coding are difficult to figure out without lots of training and support. Also, want the ability to combine the results of two surveys for analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Mia P. Data Scientist Human Resources ### "Voxco review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 25, 2022 Pros The functionality is definitely there, a good selection of question types and logic options. Cons It's quite buggy. I feel like we are finding issues quite often, and they have interfered with our productivity in the past. I also feel like the help menu only describes the features, and doesn't have enough examples of how they may be applied or any troubleshooting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kate C. VP Strategy Market Research ### "This is a weird question" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 March 22, 2022 Good. Customer service and training support have been good. The product is fine. It does everything we need it to it's just a matter of figuring out how to use it. Pros It's capabilities. It has a lot of features. Cons Has all the feastures that you could want but the usability isn't great. Needs a better look and to be more user friendly. Nothing is intuitive with this software. When you're new to it, it takes quite a while to figure it out. Reasons for choosing Voxco Online It was a team decision. Pricing, relationships, reputation of the software, security. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jason W. Associate Partner Market Research ### "Solid mid-tier data collection platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 22, 2022 We have been using Voxco and Voxco Online/Acuity for the past 8 years. It is a solid data collection platform for our CATI and Online surveys. We have run over 1,000 projects during that time and the customer support has been very good. Pros The ability to run multi-channel data collection in a single platform Cons Would prefer a cloud solution based in Australia instead of on-premise Reasons for choosing Voxco Online Australian based customer support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Research Analyst Research ### "Overall a Good Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 21, 2022 Overall, I enjoy Voxco and I think it brought a lot of ease to the data analyses and data management that I do. The only thing I would improve is the customer support. Pros I like the ease of use that VoxCo provides and the way the data exports. Cons Honestly, I feel as if customer support could improve. Typically, when I am lost on how to program something in VoxCo, I do not look forward to reaching out as I feel the response is not always helpful at best or condescending at worst. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/98491/Voxco-Online/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Voxco Online](https://www.capterra.com/compare/98491-201674/Voxco-Online-vs-Enquetes-Maken)