Who Uses This Software?

300+ organizations from diverse industries use our flexible survey software. But we are especially designed for professionals at Market Research Firms, Government, Public/Social Opinion, and Academia.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Voxco
  • www.voxco.com
  • Founded 1976
  • United States

About Voxco Online

The industry's most flexible online survey software. Made for (and by) professional market researchers. Maximize survey efficiency with a powerful questionnaire editor that allows engaging look & feel, complex behind-the-scenes logic, and dynamic multimedia. Clients appreciate our choice of SaaS or on-premise data hosting, customizable data dashboards & personalized customer service. A global leader with clients in 30+ countries. Offices in Can/US, Europe & Aus. Try our sample survey today!


Voxco Online Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Voxco Online Reviews Recently Reviewed!


not good

Jan 10, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much.

Extremely simple surveys can be done quickly.

Importing a second language into an existing survey can be fast.

Cons: It is time-consuming to program anything beyond the most simple of surveys in it.

It lacks many basic features.

Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

Many of the "features" do not work.

You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

It is difficult to re-use answer lists unless they are 100% identical.

There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.

I had more cons but ran out of space but you get the idea.

Overall: Can't think of one.

I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

the best survey software

Jun 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

Cons: the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

Vendor Response

by Voxco on June 28, 2017

Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco

Extremely flexible data collection suite

Nov 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Technology driven data collection software
Flexible
Feature rich
Tight phone/web/online integration
Constant updates for improvements and new features

A4S has been a flexible tool capable of managing the complexity of our industry surveys.

Nov 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A4S has enabled us to provide additional (automated) services to our clients such as:
- copy of survey responses delivered via email
- certificate of completion delivered via email

Really appreciate the level of customer service experienced with A4S!

Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.

Working with Voxco

Nov 12, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We use the software for CATI and CAWI surveys and it works well.
It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool.
Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.

Great customer service. Flexible and quick to response to our request.

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're doing business with Voxco since 15 years, they are getting better with time.

Needs a lot of work to make it great.

Nov 12, 2015
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.