Who Uses This Software?

Organizations from diverse industries use our flexible survey software. But we are especially designed for professionals at Market Research Firms, Government, Public/Social Opinion, and Academia.


Average Ratings

11 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $300.00/year
  • Pricing Details
    Flexible Pricing based on completions/interviewers
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Voxco
  • www.voxco.com
  • Founded 1976
  • United States

About Voxco Survey Platform

The industry's most flexible online survey software. Made for (and by) professional market researchers. Maximize survey efficiency with a powerful questionnaire editor that allows engaging look & feel, complex behind-the-scenes logic, and dynamic multimedia. Clients appreciate our choice of SaaS or on-premise data hosting, customizable data dashboards & personalized customer service. A global leader with clients in 30+ countries. Offices in Can/US, Europe & Aus. Try our sample survey today!


Voxco Survey Platform Features

  • Benchmarking
  • Compensation Management
  • Data Management
  • Email / Online
  • Face-to-Face
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Sample Management
  • Statistical Analysis
  • Survey Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Voxco Survey Platform Reviews Recently Reviewed!


not good

Jan 10, 2018
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not much.

Extremely simple surveys can be done quickly.

Importing a second language into an existing survey can be fast.

Cons: It is time-consuming to program anything beyond the most simple of surveys in it.

It lacks many basic features.

Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

Many of the "features" do not work.

You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

It is difficult to re-use answer lists unless they are 100% identical.

There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.

I had more cons but ran out of space but you get the idea.

Overall: Can't think of one.

I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Voxco Saved Us!

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Cons: There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

Overall: Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions.

We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

my experience as a beginner with Voxco Survey Software

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: from my experience with Voxco CAWI & CATI:

Flexibility to create survey

Powerful and more detailed reporting

Quality of support help

possibility to create complex quests

support for multiple data formats for exported files

the highly flexible quota system

Cons: from my experience with Voxco CAWI & CATI:

the difficulty of creating a nice ergonomic questionnaire

Use HTML4 instead of HTML5 which makes it difficult to integrate new components.

the builder "DESIGN" is not well optimized

the worst is the incompatibility with other browsers Chrome, Firefox

Overall: creation of market research for clients.

data processing in several formats.

creating questionnaires

the best survey software

Jun 28, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

Cons: the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

Vendor Response

by Voxco on June 28, 2017

Thanks for the review, Said.

FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :)
Tim at Voxco

best survey tool

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it

Cons: the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device.

Vendor Response

by Voxco on July 18, 2018

Thanks for using our software and for your review. The newest version of Command Center supports multiple browsers including Firefox, Chrome, IE 11, and Edge. If you have any questions, please contact our technical support department. The Voxco team.

VoxCo CATI

Oct 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules

Cons: It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!

Overall: VoxCo has allowed us to continue to operate a phone center is a way that is both efficient and cost effective

Needs a lot of work to make it great.

Nov 12, 2015
3/5
Overall

2 / 5
Ease of Use

3 / 5
Customer Support

Comments: Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.

A4S has been a flexible tool capable of managing the complexity of our industry surveys.

Nov 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: A4S has enabled us to provide additional (automated) services to our clients such as:

- copy of survey responses delivered via email

- certificate of completion delivered via email

Really appreciate the level of customer service experienced with A4S!

Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.

Working with Voxco

Nov 12, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: We use the software for CATI and CAWI surveys and it works well.

It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool.

Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.

Extremely flexible data collection suite

Nov 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Technology driven data collection software

Flexible

Feature rich

Tight phone/web/online integration

Constant updates for improvements and new features

Great customer service. Flexible and quick to response to our request.

Nov 12, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We're doing business with Voxco since 15 years, they are getting better with time.