# Voxco Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Voxco Online the right Survey solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98491/Voxco-Online/reviews

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Voxco Online

4.1 (61)

[View alternatives](https://www.capterra.com/p/98491/Voxco-Online/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Voxco Online

Ease of use

3.8

Customer Service

4.2

## Pros and Cons in Reviews

CM

Ciaran M

ScripterResearch, 11 - 50 employeesUsed the software for: More than 2 years.

“It's nice and easy, the all web interface (except for cati) means I can even do stuff on my phone if something is needed urgently, and the survey builder and other things are all well designed and make using voxco quick and easy.“

March 11, 2022

CW

Chris W

Applications ProgrammerResearch, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. “

May 3, 2022

Kenneth H

Survey ProgrammeResearch, 201 - 500 employeesUsed the software for: 1-2 years.

“If you use it to it's maximum potential, it's one of the more powerful platforms out there.“

May 27, 2022

CW

Chris W

Applications ProgrammerResearch, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). “

May 3, 2022

DS

Dan S

Data Collection ManagerResearch, 51 - 200 employeesUsed the software for: More than 2 years.

“It is very intuitive and does not take advanced programming knowledge to use, but it still has the options to do a lot more complex programming and manipulation than you would get out of other systems at the same lavel of user friendliness.“

March 1, 2022

YH

Yuli Patrick H

Research survey methodologistResearch, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. “

March 27, 2022

JF

Jeff F

Director of Data ManagementMarket Research, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The team will listen to your ideas on how to make the software better and work with you to accomplish some of those feats.“

March 11, 2022

CW

Chris W

Applications ProgrammerResearch, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“They denied their own server logs. “

May 3, 2022

## Showing most helpful reviews

Showing 1-25 of 61 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Michael M.  
CIO  
Research  
Used the software for: 2+ years

### "Voxco CATI Software"

September 15, 2019

4.0

We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.

Pros

The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.

Cons

Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

Review Source

YPH

Yuli Patrick H.  
Research survey methodologist  
Research  
Used the software for: 2+ years

### "While there are many great features, need more to compete against Qualtrics"

March 27, 2022

5.0

There are lots of attractive features, but I wish they learn from Qualtrics and offer more built-in options like Qualtrics.

Pros

Lots of built-in features that allows programmers to create questions with the best practices of survey methodologists

Cons

Voxco’s help documentation is a joke. The company doesn’t seem to want to fix the quirky flaw that requires users to use two different sets of logical operators for programing skip or display logic. It is NOT user friendly where they have to remember to switch to a different grammar when they need to use advanced mode. The description of all help documentation is only for tech savvy users, not written in layman’s terms. Even when I suggested this to the sales rep at conference booth, they just said this is due to a different development mindset. OMG, it’s customers’s responsibility to learn Voxco’s logic!!! Also, Qualtrics has developed so many built-in options for validation, like recapcha. Voxco doesn’t seem to do more to appeal to the users that love Voxco for the rigor.

Alternatives considered

[XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/)[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[Alchemer](https://www.capterra.com/p/72549/Alchemer/)[RedCap](https://www.capterra.com/p/234600/RedCap/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Voxco Online

Our employer bought the enterprise license. But many of our clients want the Qualtrics can offer for their surveys

Review Source

JF

Jeff F.  
Director of Data Management  
Market Research  
Used the software for: 2+ years

### "Great, inexpensive product for low level jobs"

March 11, 2022

3.0

I will say that my interactions with \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] have been very pleasant. They are understanding and knowledgeable about the product and they really do try to work with you through any issues that you may have. Outside of that I have a very different opinion. I think that the software developers fall behind the curve when it comes to creating new solutions and most importantly TESTING those solutions before putting it out. Makes me think, and I don't know for sure, that that team is fairly small. When you write code you should be doing integration checks where it doesn't appear that they have the manpower to do that. Again, my assumption not fact. But they do have a long way to go before being a leader in the Marketing Research programming space

Pros

Software is very cheap compared to the market place. It works as expected most of the time. Can include your own javascript to do things that the software doesn't do currently. The team will listen to your ideas on how to make the software better and work with you to accomplish some of those feats.

Cons

I think communication and customer support is lacking. If you have an issue, it can take hours before the issue is addressed. For critical items, no constant communication is given while the rest of the team sits to wonder. For higher level projects that require a lot of complex question types, the way the survey layout is currently, it takes awhile to do those. The selection tool that they have makes things longer to code than it really has to be. That's just a few examples.

Reason for choosing Voxco Online

Economical.

Review Source

DS

Dan S.  
Data Collection Manager  
Research  
Used the software for: 2+ years

### "Long Time User"

March 1, 2022

4.0

Voxline online has met all of our online survey needs. They are continually making positive changes and continue to improve their software for the future.

Pros

I think the best feature of this software is the user friendliness of the programming system. It is very intuitive and does not take advanced programming knowledge to use, but it still has the options to do a lot more complex programming and manipulation than you would get out of other systems at the same lavel of user friendliness.

Cons

I think it would be helpful if Voxco had more support available around the area of accessability and someone that could work with us specially on proramming surveys that are more accesabile.

Alternatives considered

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/)[IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/)

Reason for choosing Voxco Online

User friendliness, customer support, and price.

Review Source

SM

Simon M.  
Co-founder  
Market Research  
Used the software for: 2+ years

### "A robust platform dedicated to market research professionals"

March 10, 2022

5.0

Voxco is the only platform we use to conduct online research. It fulfills all of our needs.

Pros

Voxco offers very powerful tools and automations when programming surveys and personalizing respondent experience. No other platform offers such capabilities.

Cons

There is quite the learning curve using Voxco online, especially when it comes to its most advanced features.

Alternatives considered

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)

Reason for choosing Voxco Online

Cost structure was more advantageous for us. Voxco is also a local product for us, we know the team there.

Review Source

AK

Anita K.  
Senior Statistical Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Voxco is the best survey software we have used!"

March 16, 2022

5.0

Love this program. Once you get to know

Pros

It's great that we can use our own servers to house this program and keep everything secure. We have a mandate that all data must remain in Canada so using some of the other programs is not a possibility for us. Voxco has a lot of great features that we use.

Cons

There is a learning curve to program in this software. People who are not survey-design savvy will need to step up their game.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Our primary reason was that we needed to make sure our data stays in Canada. the other reasons were that Voxco has many response options and is programmable to an extent that may other programs are not.

Review Source

JC

Jason C.  
Data Analyst Manager  
Market Research  
Used the software for: 2+ years

### "Voxco Review."

January 5, 2021

5.0

I can get a project live much much quicker with this software than with the previous one we had. Alot of thing are automated which makes it easier for me. E.g. Mobile friendly at the click of a button.

Pros

Easy to use and easy to customise. You can get access to the results while the project is still in field easily.

Cons

The analytics part of it has proven to be somewhat difficult, all be it being a newish product this is probably likely to happen.

Reason for choosing Voxco Online

Cheaper and ticked all of the boxes. I was impressed by the demo that I received.

Switched from

[Nfield](https://www.capterra.com/p/147521/Nfield/)

Took to long to script and was not as user friendly.

Review Source

Matthew M.  
SVP  
Market Research  
Used the software for: 2+ years

### "Voxco Survey Platform Review"

August 7, 2019

4.0

I've used a dozen CATI programs over the past 26 years, and for CATI, Voxco has been the best. I've never used a CATI platform that didn't have some shortcomings, but Voxco CATI is the best of the products I've used.

Pros

The CATI software is the most advanced available, and the Voxco team provides significant support, and work as partners with their clients.

Cons

Wish the A4S product was more robust and had more integration with command center for multimode work.

Reason for choosing Voxco Online

Functionality and features of the CATI and IVR products

Review Source

VR

Verified Reviewer  
Analyste informaticien  
  
Used the software for: 1-2 years

### "my experience as a beginner with Voxco Survey Software"

April 9, 2018

4.0

creation of market research for clients. data processing in several formats. creating questionnaires

Pros

from my experience with Voxco CAWI & CATI: Flexibility to create survey Powerful and more detailed reporting Quality of support help possibility to create complex quests support for multiple data formats for exported files the highly flexible quota system

Cons

from my experience with Voxco CAWI & CATI: the difficulty of creating a nice ergonomic questionnaire Use HTML4 instead of HTML5 which makes it difficult to integrate new components. the builder "DESIGN" is not well optimized the worst is the incompatibility with other browsers Chrome, Firefox

Review Source

Kenneth H.  
Survey Programme  
Research  
Used the software for: 1-2 years

### "An overall good package for collecting survey responses"

May 27, 2022

5.0

I use it every day to build and deploy many surveys.

Pros

If you use it to it's maximum potential, it's one of the more powerful platforms out there.

Cons

It can be very slightly buggy sometimes. Not the most intuitive menus.

Review Source

SS

Sumera S.  
Senior Research Analyst  
Financial Services  
Used the software for: 2+ years

### "Voxco Review"

March 25, 2022

4.0

Pros

The survey builder tool is very intuitive and I also like the help and sample questions provided.

Cons

More advanced features that have "excel" type coding are difficult to figure out without lots of training and support. Also, want the ability to combine the results of two surveys for analysis.

Review Source

GK

Gordon K.  
Director Operations  
Market Research  
Used the software for: 2+ years

### "Overall Summary"

March 16, 2022

4.0

Pros

Everything, the latest version of the software has no issues.

Cons

Nothing really, i've used it for years and right now the software is perfect

Review Source

DK

Dan K.  
President  
Market Research  
Used the software for: 2+ years

### "Great tool for the market research industry"

July 25, 2019

5.0

95% of our research projects are fielded using the Voxco platform. It is our default software and the one with which we are most comfortable.

Pros

Voxco has great flexibility and features for the market research industry. The integrated dialers and online interviewing modules make working different kinds of surveys much easier than using multiple platforms.

Cons

Some programming and reporting can be a bit complicated.

Review Source

tH

thomas H.  
Data analyst  
Mental Health Care  
Used the software for: 6-12 months

### "An alright product that could be fantastic"

March 11, 2022

3.0

Pros

Overall UI and UX is great when setting up simple surveys.

Cons

Looping is made excessively difficult compared to solutions on other platforms.

Review Source

WR

William R.  
Senior Analyst  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Voxco Survey Platform"

July 26, 2019

5.0

Voxco has been stellar to work with and the survey tool is sublime. The SAML authentication was perfect for our requirements.

Pros

Flexibility. The software allows us to ask a vast array of questions.

Cons

No JWT authentication mechanism. This would help our project immensely.

Reason for choosing Voxco Online

SAML authentication

Review Source

DH

Denise H.  
CEO  
Market Research  
Used the software for: 1-2 years

### "Voxco valuable partner!"

February 28, 2019

5.0

Call Center operations were a new venture for our production group. The team at Voxco have been great to work with and really have treated the relationship as a true partner. They are invested in our future success and go the extra mile to make sure we have everything we need to provide a great service.

Pros

Ease of use and the robust dialing rules.

Cons

There are very little training material like youtube videos.

Review Source

LG

Laura G.  
Sr Programmer/Systems Manager  
Market Research  
Used the software for: 2+ years

### "Voxco CATI & Web"

September 6, 2019

5.0

Pros

I like having to ability to program complex skip patterns and data calculations within the software. Some of the calculations we do for clients are complex and no other software package has shown the capability to do this.

Cons

The software has lots of parts to keep track of. The latest version installed at our site (6.3) has made great strides to help with the setup and maintenance of projects.

Reason for choosing Voxco Online

Functionality and the customer support.

Review Source

BR

Brian R.  
VP Research  
Research  
Used the software for: 6-12 months

### "VoxCo CATI"

October 22, 2018

5.0

VoxCo has allowed us to continue to operate a phone center is a way that is both efficient and cost effective

Pros

This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules

Cons

It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!

Review Source

VR

Verified Reviewer  
Data Processing and Project Lead  
Market Research  
Used the software for: I used a free trial

### "Voxco"

January 28, 2019

2.0

Pros

Easy to use, very light on android nothing

Cons

Don't work properly, have worked on it in a project and we had to switch to papi

Review Source

Response from Voxco

March 7, 2019

Hi there, we are always looking to incorporate user feedback into our product road map planning! Would be possible for you to contact us directly so we can understand what the issue was? Thank you!

LR

Lawrence R.  
Associate Director  
  
Used the software for:

### "Working with Voxco"

November 12, 2015

4.0

We use the software for CATI and CAWI surveys and it works well. It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool. Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.

Review Source

CM

Ciaran M.  
Scripter  
Research  
Used the software for: 2+ years

### "Review"

March 11, 2022

5.0

Pros

It's nice and easy, the all web interface (except for cati) means I can even do stuff on my phone if something is needed urgently, and the survey builder and other things are all well designed and make using voxco quick and easy.

Cons

The one weird bug that keeps coming up for me is whenever a respondent in a multi mode survey gets a call and sets up an appointment, but then before the next call they click into the web survey, their timezone sets itself to the UK for some reason.

Review Source

LH

Luc H.  
Programmer  
Market Research  
Used the software for: 2+ years

### "Voxco. Great software, not for the uninitiated"

March 11, 2022

3.0

Has been a journey to learn how to use and figure out workarounds for it's quirks but it's serving us well at this moment. Few bad experiences do ruin the experience however.

Pros

The complex logic possibilities.

Cons

Alot of features not working and never worked for 2 plus years we had it. Simulations Panel overview/health Auditing logs Clunky text input and formatting Panel provider portal (should save time but only makes it take longer) Sampling is overly complicated Speed and usability of UI could be improved

Reason for choosing Voxco Online

It looked more advanced and usable.

Review Source

CW

Chris W.  
Applications Programmer  
Research  
Used the software for: 2+ years

### "Poor Data Interaction"

May 3, 2022

1.0

Pros

I am not involved in survey development, but the graduate student who are seem to be able to use it easily enough.

Cons

I have a serious issue with it's data retention. Everything is stored unencrypted in the database, so personally identifiable information is natively protected. So the second part comes from a recent experience of ours where one of our researchers discovered that some of our imported data was going missing. I tracked down the specific cases, and opened a Voxco support ticket. They are very responsive, but their immediate answer was that they couldn't be causing it. More digging, more logs, and I presented the exact URLs that were being used to access the surveys, showing them where the data was being lost. Again, this couldn't possibly be them and it had to be due to the University's network or something because all the cases were from the same IPs (since students were testing it in our offices). So I log into the Voxco web server and get the IIS logs showing them the data showing up and that it was indeed their software losing the data. They denied their own server logs. After getting the sales rep added on to the ticket, I got an apology email about 30 minutes later stating that it was indeed Voxco losing our imported data, and that we needed an update. So digging into the updates, we were on version 28 (simplified number) and the current version was 71. There had been 30 updates since they had last touched our system. After inquiring about this, they only do these minor update versions to your system if you report an issue that one of these fixes. Nice job...

Review Source

GS

Grace S.  
Project Manager  
Research  
Used the software for: 2+ years

### "Voxco Online Review"

September 10, 2019

4.0

Pros

The updated interface is easy to use, and the new look has greatly improved the overall experience. It makes it much easier to navigate, and it encourages the use of tools in a more cohesive manner. Tech support is frequently available to video chat to navigate issues in a very timely manner.

Cons

The "help" section only provides very basic answers regarding the functionality and purpose of certain tools. Examples would help new and experienced users optimize their usage of all available features. Additionally, sometimes the tech support services do not meet expectations. For example, the toll free help line is understaffed, as representatives are not always available during work hours to answer quick questions. Furthermore, on occasion I am encouraged to open a support ticket via email when I believe that my question could be answered quickly with a phone call. Lastly, when I clarify in a support ticket that X is not an issue, help representatives periodically suggest that X may indeed be what is causing my issue, though I have eliminated that possibility before opening my support ticket.

Review Source

Response from Voxco

September 18, 2019

Thank you for your feedback. We're glad you enjoy the new interface! We are actively working on rounding out our Help documentation to include more user tips. We take pride in our high quality support services. To make sure your request gets routed as quickly as possible to the appropriate technical specialist, it's best to reach our support is via our support email ticketing system! Best, Voxco Team

DP

Dave P.  
Survey Programmer  
Market Research  
Used the software for: 1-2 years

### "not good"

January 10, 2018

1.0

Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Pros

Not much. Extremely simple surveys can be done quickly. Importing a second language into an existing survey can be fast.

Cons

It is time-consuming to program anything beyond the most simple of surveys in it. It lacks many basic features. Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all. Many of the "features" do not work. You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment. Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous. It is difficult to re-use answer lists unless they are 100% identical. There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time. I had more cons but ran out of space but you get the idea.

Review Source

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