# Page 2 | Voxco Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Voxco Online the right Survey solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98491/Voxco-Online/reviews --- Voxco Online 4.1 (61) [View alternatives](https://www.capterra.com/p/98491/Voxco-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Page 2 - Reviews of Voxco Online ## Showing most helpful reviews Showing 26-50 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KV Kate V. Assistant Manager - Qualitative (Global) Market Research Used the software for: Less than 6 months ### "Integrated dialer and survey platform, but interface is clunky and slows agents down" August 1, 2020 4.0 Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing. Pros You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities. Cons The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing. Review Source SB Simon B. Data Analyst Market Research Used the software for: Less than 6 months ### "Lowering my expectations daily" March 21, 2022 2.0 In a word, nightmare. Pros I honestly can't think of a single redeeming feature. Cons The interface is one of the worst I've used, doing anything is a chore, everything is buried under a myriad of clicks and menus to find what you want. Options are counterintuitive and some plain don't work. Worst of all is the system is unreliable, we have missing data with no explanation as to why. The very basic, number one feature a data collection platform needs is confidence your data is correct, we do not have that with Voxco. To qualify this response, I've worked nearly two decades in the industry and think I've used pretty much every major and most minor data collection platform there is out there. None are perfect, but most are better than Voxco. I'd even put WSC above it, for all the pain it is to program in WSC, I at least know my data will be recorded accurately (and their support guys are absolutely wonderful). Support is slow as everything has to be escalated to Canada (probably due to the high volume of requests you're going to have to make using it) and rude, on occasion they've been flat out wrong, someone using the software for two months shouldn't be telling an escalated support staff how to do their job. But here we are. Every time I come to do something, I find a new frustration or fault. I don't have final decision on which platform we use, but, I will be making multiple, loud, comments to those who do. Review Source DG Daniel G. Survey Programmer Market Research Used the software for: 2+ years ### "The few things voxco lacks, it makes up for in customization options." September 9, 2019 4.0 Pros The drag-and-drop interface for editing questionnaires is extremely easy to use. The Look and Feel editor affords a very wide breadth of options. Distributions are very easy to manage. What I like most is the ability to augment the native features of voxco using html, css, sql, etc., as well as the ability to create entire custom questions and integrate them into your survey. Cons It would be extremely useful if Voxco projects could communicate with each other. For example, being able to implement a skip pattern in one survey based on a respondent's answer to a question in a different survey (obviously contingent upon the presence of a common user-defined unique identifier in both surveys). As it stands I've been able to get around this with the use of an external table and SQL commands in both surveys, but it would be much more convenient (and I imagine less error-prone) if it were a native voxco feature. Another shortcoming is the lack of a "clear" (CLR) function in voxco online, where it is present in the Design software. Again, there are ways around this, but since the function already exists elsewhere in voxco, it would be nice to see it in voxco online as well. Review Source AD Allison D. Programmer Market Research Used the software for: 2+ years ### "My thoughts on Voxco" March 11, 2022 4.0 Pros It is a fairly straight forward platform and the service team is easy to work with. No platform is perfect but you learn do some work arounds and make it work how you need it to. It is an easy interface that can work without a lot of coding experience. Cons Easier masking options. Would like to see the question numbers when you are viewing a respondents answers since a lot of the times we don't have them in the question themselves. Progressive grids. Review Source KP Kevin P. Data Analyst Market Research Used the software for: 2+ years ### "Voxco Command Center Online" March 11, 2022 4.0 It's good overall for basic surveys but sometimes we run in to quality issues. Pros It's easy to pull data and make custom sample and data pulls Cons It's clunky and has bad programming compatibilities. Review Source KBN Kim Boon N. Data Processing Manager Market Research Used the software for: 2+ years ### "Average for Voxco" March 2, 2022 3.0 Pros \- Easy to use in term of scripting the online survey Cons \- Don't have Conjoint/Maxdiff functions - Taking long time for support team to feedback - Reports/Analysis tools is limited Alternatives considered [Nebu Dub InterViewer](https://www.capterra.com/p/92108/Dub-InterViewer/)[Lighthouse Studio](https://www.capterra.com/p/127963/Lighthouse-Studio/) Reason for choosing Voxco Online Easy to use Switched from [Nebu Dub InterViewer](https://www.capterra.com/p/92108/Dub-InterViewer/) Company decision Review Source SM Susan M. Client Services & Operations Manager Market Research Used the software for: 2+ years ### "Voxco is easy" March 3, 2022 4.0 Overall, very positive experience, relatively easy to use, however panel management is a headache. Pros Majority is easy to program and support when you get stuck is great. Cons Writing script! It is not my strong point, so I need help with this occasionally. The new look and feel is not very easy - needs way way way more work. Reason for choosing Voxco Online It met our brief. Switched from [Forsta](https://www.capterra.com/p/131969/FocusVision/) Management decision Review Source DC Daniel C. Research Professional Higher Education Used the software for: 2+ years ### "Running multiple surveys on VOXCO" March 17, 2022 4.0 Does the job, but could be better. Pros Good overall software that requires work on some feature (speed of servers, support on Sendgrid \[domain authentication\], possibility to send an email to two seperate adresses for each participant, etc.). Cons We can't add a second email for our participants. We want to be able to send our invitation emails to a primary and secondary email address, but right now we have to update the $email variable than create a second distribution to do so. This complicates thing a lot and creates a lot of extra work. Reason for choosing Voxco Online Support offered, and the quality of the infrastructure. Review Source SW Sylvie W. Project Manager Market Research Used the software for: 2+ years ### "Survey Friend" March 25, 2022 4.0 Happy to use it as I know I'll be able to blast out the survey links, easily access completes, and get my projects wrapped without a hassle. Pros Ease of retrieving survey results. Ability to customize the reports. Cons Would like to be able to EDIT responses from the VIEW RESPONSES page. Review Source JW Jason W. Associate Partner Market Research Used the software for: 2+ years ### "Solid mid-tier data collection platform" March 22, 2022 4.0 We have been using Voxco and Voxco Online/Acuity for the past 8 years. It is a solid data collection platform for our CATI and Online surveys. We have run over 1,000 projects during that time and the customer support has been very good. Pros The ability to run multi-channel data collection in a single platform Cons Would prefer a cloud solution based in Australia instead of on-premise Reason for choosing Voxco Online Australian based customer support Review Source said M. IT manager Market Research Used the software for: 2+ years ### "the best survey software " June 28, 2017 4.0 Pros the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people . Cons the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want. Review Source Response from Voxco June 28, 2017 Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco VR Verified Reviewer TEAM MANAGER Used the software for: 2+ years ### "best survey tool" July 5, 2018 4.0 Pros i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it Cons the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device. Review Source Response from Voxco July 18, 2018 Thanks for using our software and for your review. The newest version of Command Center supports multiple browsers including Firefox, Chrome, IE 11, and Edge. If you have any questions, please contact our technical support department. The Voxco team. VF Vince F. Director Market Research Used the software for: 2+ years ### "Overall, very satisfied with their product." March 17, 2022 4.0 Pros We have looked at other platforms that often seemed to offer more bells and whistles, but as of yet no other was able to offer us the technical flexibility provided by Voxco. Cons The learning curve may be steeper for beginners, and workarounds are sometimes needed, but the advanced featured for more complex surveys far outweigh the cons. Review Source VR Verified Reviewer Research Analyst Research Used the software for: 6-12 months ### "Overall a Good Product" March 21, 2022 4.0 Overall, I enjoy Voxco and I think it brought a lot of ease to the data analyses and data management that I do. The only thing I would improve is the customer support. Pros I like the ease of use that VoxCo provides and the way the data exports. Cons Honestly, I feel as if customer support could improve. Typically, when I am lost on how to program something in VoxCo, I do not look forward to reaching out as I feel the response is not always helpful at best or condescending at worst. Review Source BP Bonni P. Program Manager, Online Customer Experience Retail Used the software for: 2+ years ### "Voxco Saved Us!" October 23, 2018 5.0 Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer. Pros How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly. Cons There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic. Review Source MP Mia P. Data Scientist Human Resources Used the software for: 1-2 years ### "Voxco review" March 25, 2022 4.0 Pros The functionality is definitely there, a good selection of question types and logic options. Cons It's quite buggy. I feel like we are finding issues quite often, and they have interfered with our productivity in the past. I also feel like the help menu only describes the features, and doesn't have enough examples of how they may be applied or any troubleshooting. Review Source EB Ernest B. Director of Research Market Research Used the software for: 2+ years ### "Long Time User" July 29, 2019 5.0 We are able to meet any need of our clients from the simple to the very completed in both the CATI and CAWI environment. Like I said above the people are what makes this software so special. Pros The technical support you receive during the course of working with the platform. We use both the CATI and CAWI functionality. Many of our projects are very complicated and Voxco's system meets the challenge every time. If we have any problems, Voxco is there to assist and help us get back on track. The software is great but the support is the best. Cons The environment takes a bit of effort to feel comfortable in. Reason for choosing Voxco Online Price and functionality Review Source VR Verified Reviewer Research Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Voxco - you think it you can do it." November 16, 2018 5.0 Numerous departments are sending all different types of surveys. Working well for many different use cases (email, iframe embeds, etc). Pros I like that Voxco allows for almost anything that you can think of when it comes to survey software. You can create almost any type of question, use anonymous or identified survey sends, setup sample groups, and so much more. You have to see a video or demo to begin to see the full power and flexibility it has. It has API extensibility and is able to silently pass through any data you want. Cons It has a bit of a learning curve, primarily because it has so many options. It is a bit difficult to fit every option they offer into a platform but they do a reasonable job. Review Source WE William E. Senior Survey Programmer Research Used the software for: 2+ years ### "Unbiased Review" March 11, 2022 4.0 Good, but not great. The good outways the bad. Pros Panel management, customization, basic navigation features Cons Very buggy, software gets overwhelmed and freezes occasionally, inconsistent features across question types Review Source CK Colleen K. Assistant Director of Data Management Education Management Used the software for: 2+ years ### "User Friendly" March 11, 2022 4.0 Pros This product is very user-friendly. I believe that someone with little programming experience could set up a simple survey with this and in time learn how to do more complex surveys. I also like that it works well with our online panel provider and that the phone and web platforms are integrated. Cons I would like to be able to make the web surveys more visually complex. Being able to change the way sliders, gauges, etc. look and add more icons and images would be good. Reason for choosing Voxco Online Voxco had a product that was more advanced. The CfMC product still required a high level of programming knowledge Review Source WP Wayne P. President Market Research Used the software for: 2+ years ### "Voxco takes the cake in data collection software" September 6, 2019 5.0 Excellent experience overall. No need to look elsewhere! Pros Ease of use. For those working in the industry, it's a much more user friendly (to learn) software than other popular ones on the market. It covers most all angles of what a research company needs to collect sound, quality data. Cons Hard to find anything, but in the past there have been iterations of new releases that were a little buggy. The good news is that their R&D team jumps on the issues to find a fix and will patch it quickly. Review Source MR Mike R. Vice President, Survey Operations Hospital & Health Care Used the software for: 2+ years ### "Voxco" September 8, 2019 5.0 Pros I like the reliability and performance consistency of Voxco's products the most. We have utilized their software for many years, and have supreme confidence in its ability to deliver. Voxco's entire team at all levels is also fantastic to work with. Cons The reporting features and capabilities are not a great match for our database/project setup (we have over 1,000 projects). Review Source LK Lili K. Business Application Analyst Legal Services Used the software for: 2+ years ### "Voxco Survey" March 16, 2022 4.0 Pros The support team is very helpful and always provides a quick response. Cons The email distribution and templates are difficult to work with. Many features are complicated and not as flexible as I would like. Online resources are not very helpful. There are no training videos available. Reason for choosing Voxco Online I did not make this decision. Review Source cP cheryl P. CEO/Owner Market Research Used the software for: 2+ years ### "Long Time Voxco User" January 5, 2021 4.0 We do a lot of cust. sat surveys. They are very easy to implement. We use both cati and web platforms Pros It is very user friendly. Easy to implement Cons There are certain things that could be more user friendly. True Multi-Mode needs to fixed. Custom Reports from the portal need to updated. Review Source BK Balázs K. Managing Director Market Research Used the software for: 2+ years ### "Complex data collection MR software" August 13, 2019 5.0 Pros System for both CATI, CAWI and CAPI/mCAP, most complicated questionnaires can be programmed in the system Cons Needs o lot of training and learning to be able to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.