Who Uses This Software?

physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants


Average Ratings

636 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • athenahealth
  • www.athenahealth.com/
  • Founded 1997
  • United States

About athenaClinicals

athenaClinicals helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.


athenaClinicals Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Accounting Integration
  • Appointment Scheduling
  • Bed Management
  • Claims Management
  • In-Patient Management
  • Inventory Management
  • Medical Billing
  • Out-Patient Management
  • Patient Records Management
  • Physician Management
  • Policy Management
  • Admissions Management
  • Billing & Invoicing
  • Charge Capture
  • Clinical Notes
  • Code Processing
  • Custom Bundles
  • Electronic Health Record
  • HIPAA Compliant
  • Practice Management
  • Scheduling
  • SMS Messaging
  • Vaccine Management

athenaClinicals Reviews Recently Reviewed!


5 Star Review

Feb 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

Pros: Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

Cons: This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

Consultant with AthenaNet in different practices

Feb 15, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: My business partner and I have had extensive experience with AthenaNet and EMRs, in general within a spread of different medical practices. AthenaNet is similar to any other EMR in that it works really well for some practices and not as well in others.

Pros: The billing component is extremely beneficial though, I have found that some of my offices have thought that is does ALL billing. (Again, I think it's a lack of understanding and initial training.) The access to helpline is great. Having a live person to talk to has been helpful. (It's sometimes can take longer periods of time to come to a solution but they normally stay patient until there is a solution. I've been on the phone with help desk for up to 3 hours before.) Educational videos are always available for staff to turn back to. Live in-office trainings would help AthenaNet to be more successful. (I had a cardiologist go-live with AthenaNet then 3 weeks later returned back to his original EMR. I believe it was because of the lack in training. Physicians don't typically take time to watch training videos.) The EMR continues to evolve based changes in health care. AthenaNet assigning scanned paper work to patient charts.

Cons: Common complaints we hear from physicians, staff and admin - there is a lot of scrolling within a patient chart. Yes, you can jump using links but it takes a lot of retraining old habits. Quality Reports can't be adjusted - such as running reports for quality measures for different time periods for in-office comparison. Dates within reports don't show up in the header when printed. Defaults are practice wide and can't be adjusted.

Recommendations to other buyers: Shadow another office who uses the product before committing. I would recommend that your departmental expert (clinical, billing, registration, physician) all watch another office and how they use the product. This would allow them to be able to ask meaningful questions based on his/her daily needs.

Works well...

Feb 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Hi. Quite surprised to read other reviews actually. Im a pod... starting in private practice with emr "Cerner"... hated it. always have, always will...although it has been at least 2 yrs since I've seen Cerner in action. My wife, another doctor, actually uses practice fusion...one of the many free online web based servers. I started with athena bc to me, starting out on my own (literally), it was the easiest one-stop-shop. Learning the system is not hard, it is quite easy. From beginning to end, I can literally -meet/greet/take copays, finish intake, perform and document my exam, treat the patient, proceed to check out and r/s and finally to billing- in all of...maybe 10-15 min...thats with NO staff. Done, seen, treated, billed! I like that. If a new patient, will be bit longer of course with intake, BUT that step is very rate limiting depending on who you have doing it. I find ease, use and flow to be great. Rarely glitches, but yes there are some. Can easily work on 3-4 charts at once.

Pros: ease of use, it really is good. work on multiple charts at one time rarely glitches or down time Athena is certainly closer to a "practice fusion"... very user-friendly..set up more like navigating to/through a web browser/site then "medical-based program" can use your own templates, but they claim to have many (i ONLY use my own- never even once tried athena's) CS is NOT like most reviews are stating... I have used the Athena CS/help/claims helpline many, many, many times, and 90% of the time, issues gets resolved quickly.

Cons: the cost of course. the larger you are/more pts/billing, perhaps better the rate you will get. that is the only thing for me really.... do I want a free based software that I may or may not like, and then pay for a biller? or pay for my own cloud-based billing software....? and then, of course, you have to check up on everything.... hmm. Its less worry and less need for staff if you ask me. Again, I just started out and although I have a steady flow of pts, my opinions may change if I were seeing 45-60 pts/day with a staff of 5-10 behind the counter.... For me, now, I am more than comfortable with Athena. I like them and I like the program. Only real con I see (which I think u can manage/manipulate/pay for on different basis) the pt statements. Meaning, pts that owe the office money... Athena apparently sends out THREE (3) statements per month (..think ?this is correct). The issue is, the office has NO CONTROL over which statements go out. For a real example, I had a pt call the office re his bill/statement for $. Another patient called in for one that had a balance of $ of course probably copays and coinsurance, however, Athena completely misses sending other statements for much larger balances. So, it's kind of random. I have multiple pts with an outstanding balance or even $!

Recommendations to other buyers: Try it. If you are not pleased, can always quickly stop. I blv that SHOULD that happen, all of your pts/chart/info legally has to/will carry over to whatever new system you switch to. All in all, between a billing company, staff and office flow, Athena worked out well for me and continues to do so. Any specific questions, kindly contact me at the office of on my personal mobile.

Great reports, poor customer service

Jan 07, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.

Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill

Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Better than the rest

Jul 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Athenaclinicals has made Meaningful Use a manageable task by providing us with resources such as a checklist, status list and recommendations to meet Meaningful Use. Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice.

The billing functionality has definitely helped improve our A/R as well as assist us in tracking encounters to ensure we bill everything our providers do.

Their credentialing functionality has also been helpful in assisting with enrollment and credentialing verification.

The EMR and charting functionality is very comparable to other available software.

Cons: The biggest issue we have run into in the past year is with regards to customer service. Athena has changed the way they handle issues that cannot be resolved by your initial CSC call. The only way to "speak to" or contact the people working on your issue is via Athena email. Unfortunately, this leads to miscommunication, confusion, frustration and delays in resolution.

Completing certain tasks are more cumbersome than necessary, at least based on the opinions of our providers and staff. They feel they have to click more "buttons" and complete more "steps" to get to their end result eg. check-in, processing documents, charting.

Athena has so many different features and functionality that it is difficult to make sure you are utilizing the software to it's fullest capabilities for your practice and specialty.

Overall: Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012.

Doing very well with athenahealth as our EMR

Jun 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that athenahealth is always getting ahead of new changes in the medical community so that we are easily transitioned into, say, ICD 10. I like that athenahealth is really pro-active in helping the medical practices to streamline their office to meet these changes head-on without fear of being left hanging out to dry on, say, getting paid on time. I like that athenahealth provides you with a terrific support group of CSC folks who will take your calls or read your questions/inquiries and find the answers for you. I mean, honestly, I usually don't have time to go and look for the answers myself in the library and training videos (although for those who do have the time, these are great tools) so I am so very, very glad that I have a great support team behind me. I like that athenahealth allows us to share medical information for our patients, after their consent, to other medical practices and/or hospitals easily because the patient's medical care is the most vital aspect in this service community. I like that athenahealth is really very respectful of the fine line between helping the practice flourish and not stepping on toes or overstepping their role.

Cons: Lately, when using the message board for asking questions that aren't too urgent, I find that the response takes more than a couple of weeks. It used to be that the turnaround time was a week at the most. When the response is so late, I forget what my questions were and I have to go back to re-investigate so I can resolve the issue. I've read a lot of other posts about calling in and being put on hold for a long time. When we first started with athenahealth, I did not have that trouble and I was calling upwards of 10x a day on a daily basis for a while. Lately, I rarely call but thankfully, I haven't been put on hold for more than 5 minutes. And I still do like having the ability to call when my question is urgent and I can get the help I need right away.

Recommendations to other buyers: I think people who are evaluating with an eye to using an EHR should first discuss what they want most from it. We had been a paper chart system, using Medisoft only for the scheduling and having an outside billing service. We absolutely knew nothing about billing. So, we were looking to see how we could better incorporate all these aspects. The biggest hurdle was the billing aspect, no surprise there. Athenahealth assured us that we could learn it on the job. It was a very hard first year learning. But I have to say that it has gotten better now into our 4th year with athenahealth. I always bank on athenahealth's support team to help me with the dreaded posting of payments and EOBs. The other aspects meld smoothly and our practice is almost seamless at this stage. Can't wait for athenahealth to be able to interface with other softwares so we can receive medical information from other medical entities easily ourselves and we are able to provide swift medical care to our patients.

athenaOne means success in healthcare delivery

Jun 03, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: A trusted partner that helps us both our clinical and business model so we can successfully care for our pediatric patients and keep our doors open. I like the model that they don't make money unless we do so they just don't sell us software and forget about us and the needs of our practice. Having them constantly monitoring the healthcare environment, researching and developing products and tools means we stay on the cutting edge and can survive no matter what is sent our way by insurers, contracts, regulators and government.

Cons: Hard to answer this question because there is very little we don't like. Sure do we wish they would provide us with more developmental scored screens on the portal and help us to become even more paperless. It is not a doc in a box and the user needs to be engaged and collaborate with athenahealth to utilize and optimize the product. I don't see this as a negative. Athenahealth is growing at 30% per year and we need them to keep their pulse on the not losing the service model and support they have built their co-sourcing model on. Healthcare management has gotten more complicated and cumbersome and bridging the gap with what Athena has to offer and what practices need is a must.

Recommendations to other buyers: For over 10 years we have seen how athenahealth as a company is innovative and co-sources with us so we can provide evidence based health care to our pediatric patients and help us realize our revenues at almost 100% that we can re-invest into our practice. The support access is superior to any other company I have ever worked with. We as a small group practice are afforded the same tools as a large multi specialty group that we could never provided on our own. The ability to have transparency and reporting capabilities means we can better care for our patients while optimizing our business model. Being in real time means we don't have to wait for costly upgrades. Speaking of cost it is the return on the investment that counts and this we have realized. We have been able to expand our office and services we provide to our patients. Our providers are better at caring for our pediatric patients because of athenahealth and in no way has it slowed down their productivity. In matter of fact our mid-levelers have increased their productivity. The close loop tracking means we have been care coordination of our patients. We can track and trend their care easily with population health management. Having a practice management solution means every facet of our practice works in concert with each other from clinicals to collector to communicator. Sometimes need doesn't meet necessity but athenahealth always listens and makes it happens rolling out improvements every 4-6 weeks. We have been able to achieve Meaningful Use and are in our 5th year of the program. That is money in the bank that helps support our mission. We could not imagine navigating going it alone without the support and services of athenahealth and their very bright dedicated athenistas. Often it is not the software but the user who doesn't invest in learning and optimizing the product. You must be an actively invested in the process of using the software.

I LOVE IT!

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Athenahealth since 10/2010. The first year of transition took some preparation each evening before seeing the next day of patients BUT entering the notes was my pre-visit preparation and I really got to know my patients! We designed our templates, I write and use templated notes for results - my patients get their results within hours after I receive them, and their PCP gets a copy of my note after each visit. No more calls/postage - and I have documentation that our patient opened my note and received her result! Patients appreciate our getting things "right" and enjoy have access to their chart through the portal. Since 10/11, I walk out of the office 5 minutes after my last patient leaves; all the bills are dropped as patients leave. I do about 15-20 minutes of online charting and calling on days I'm not in the office - from the airport, on vacation, etc. Minor issues are handled by email. The last of our paper charts is scheduled for shredding soon!

Pros: It is designed for me. Information is at my fingertips and I can personalize each visit just as I did with paper. No filing, no searching. Very helpful have Epocrates built into the Rx field. I've never had an issue with support not addressing my issue.

Cons: If you don't type, you won't appreciate any EMR - I take advantage of HPI, notes and Assessment fields to write/type the same note I would write in the past. (Now it's legible.) Miss having Up To Date coordinated with the chart. The system has been "out" only once in our experience - fortunately, Athena was very responsive and we were running again before we found pen/paper.

Recommendations to other buyers: Visit offices with Athena. Gather tips they have discovered before designing your templates, letters/notes/etc.

Amazing ease of use for providers.

Feb 16, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: EMRs are dinosaurs and no other industry would accept the dysfunction that we do (because CMS forces us to). Athena updated in May 2016 and now it is even more functional. I have a solo practice. I have ADD and scanning up and down the page to add details was exhausting. Now the sections (Review/HPI/ROS/PE/A&P) are at the top and I can go back and forth easily. If the patient gives me more details during the A and P then I just click on HPI and add the details, then click on A and P again. No scanning. While I am working on the progress note, I can go to diagnosis list, med list, lab and x-ray results, previous visits without going out of the note. The day is much less painful. Unfortunately, I am paying way too much and they will not renegotiate so be aggressive before you sign up. Customer support is good. As the provider base has grown, the support gets less effective. I know more than many of the support staff. They tell me things cannot be done and I have to figure out, often by mistake, how to do what I want. The implementation coordinator did not understand much of what she was doing and after implementation, it is almost painful to fix basic things. Much of it has not been fixed. The first year I almost went under financially and I spent all my savings to survive. My revenues are still not what they were. It did not help that Athena lost $ worth of checks and did not help me get them re-issued.

Pros: Ease of completing progress notes. Really really easy referrals. Accessibility of lab and imaging results. Consult notes not lost. Nothing lost. Confirmations by the system. Eligibility checked repeatedly. They have an interface with all the labs already so you don't have to pay to reinvent the wheel.

Cons: I hate the letter format and cannot get it fixed. The financial piece promised much more than it actually does.

Recommendations to other buyers: Negotiate the price. What may sound reasonable probably is too much. Be sure your billers are well oriented to the process.

Look at all EMR/EHR options

Feb 14, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Comments: We have been with Athena now for about 5 years. This is the first and only EMR I or my staff have experience with so we have nothing to compare it to. As with anything, Athena has its pros and cons. When you call customer service, hold times are typically short and you speak to helpful people. When we first started, and up until recently, Athena was very easy to use, intuitive, and everything was at the tips of your fingers, as far as the chart and scheduling, until they implemented what they call Streamlined. It's not streamlined, at all. It's terrible. It is very difficult to use, to find documents, and it's not easy to use or intuitive. And they force you to label documents which are very time consuming and our office doesn't benefit from it. Streamlined has slowed down everyone from the doctors to the administrative staff. It has added an additional 5-8 minutes to tasks. When referring patients to other doctors it was extremely simple until streamlined. Now it is extremely difficult. Check in takes way to long with the many many clicks you must do. They have changed the insurance packages and combined many that shouldn't be and it makes it very difficult for claim follow up and to run reports. The billing aspect is a bit more difficult, always has been. You must watch the posting team of Athena. They make many mistakes, such as billing the contractual write off to the patient, double posting payments, repeatedly asking for information like the log in info after its already been provided, not posting remits that were sent to them, posting to the wrong accounts, writing off balances that are payable without you knowing. You get the picture.

Pros: Pleasant customer service reps Athena will submit claims

Cons: Time consuming Posting team makes many errors Not user friendly Charting is very difficult Intake is time consuming

The Best EHR, but can be even better

Feb 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: - SO easy to use - Has excellent and easily accessible customer support - Has a system to "vote" for new ideas and improvements from users - Maximizes workflow and efficiency - Allows for fair amount of customization for organizational needs

Cons: While Athena as an organization has a platform to vote on and suggest ideas, they seem less interested in improving the product that they have and more interested in moving forward as the EHR of the future. While I appreciate their aspirations, as a user, I think it would behove them to take a pause and a deep listen to what the users are asking for to improve upon what they already have. The product they have is great, but there are small glitches and ways in which it could be even more smooth and seamless and maximize profit for the users. A great example is that they don't have a well developed way of interlinking CPT2 codes to the necessary places. All this has to be done manually by the users and it is a very clunky and time consuming process. CPT2 codes are the way of the future where insurance companies will be utilizing them to quantify quality. If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully. Athena could benefit from not just listening but acting on what FQHCs have been telling them for years as ultimately this will put them ahead of the game and prepare them for the future of medicine.

truly the easiest EMR/billing system to use

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

Cons: it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

Overall: 5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used.

Comprehensive, reliable

Feb 14, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been with AthenaHealth for 5 years, and it has been significantly better than my previous system. Very robust system, but takes time to learn the functions. Transition to streamlined version was difficult at first, but actually does save time and makes sense, and is mirrors the actual patient encounter better.

Pros: It has taken away the work of the office for attaining Meaningful Use. Report creation allows you to drill down on clinical information or financial information easily. Patients love the ability to communicate with the office on their time. Much less time calling patients to remind them of their bills or appointments. Athena does your filing for you, or you can barcode documents and they automatically get filed correctly.

Cons: System takes a long time to master. Sometimes have to wait on hold for support (not in India). Billing and follow-up still needs to be done by office, even though the bills go out electronically by athena. Athena does not do very much to follow up on the problem bills, and will not contact patients, other than to send reminders of bills due.

Recommendations to other buyers: Any EMR is going to be difficult to learn and incorporate into your practice. If meeting governmental programs is of importance to your practice, this is probably the best system you can get. Some tasks are completely automated, and will free up your staff for other activities, or may allow you to have fewer employees.

How wonderful it is

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our office has been using Athena since 2007. We first started with the collector ( billing and scheduling) it made the entire process easy with the ability to see if there were any mistakes before the claim was sent out. In 2011 we started in the clinical (EHR) and I can say without reservation that it is by far the most user-friendly system I have ever worked with. From the management point of it there is nothing better than getting a bill and knowing that there are no hidden fees. Also, it was a revelation to finally get an upgrade without having to pay extra for it.

Pros: I wish there was just one thing that I can say sticks out in the pro column however that would not be true. Everything about Athena is a pro. From the way you can depend on the system, and how easy it is to use. To the people who work there. I have never had a bad experience when dealing with the customer service center.

Cons: Sometimes it does take a few minutes to get to the customer service center. There may be times that you may need to be transferred to someone else but for the most part that does not happen often.

Recommendations to other buyers: If you are considering Athena remember that the price may seem to be a lot, however when you add up the cost for out of pocket hardware, training, and the need to purchase upgrades with any other system those things are all included with Athena. It is just the % of your billing that you would have to pay to any company in addition to the additional costs that Athena does not have.

I Thank God Every Day for AthenaHealth EHR

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I work in an internal medicine office. We deal with any and all kinds of medical issues. We also deal with any and all kinds of insurances. We have an integrated Athena product of scheduling, clinical and billing. I can navigate from billing issues and re submissions, to finding when a patient had his last tetnus shot, to printing out an order for a mammogram. The ease, fluidity and quality of the electronic medical records is unsurpassed only by the customer service. I thank God everyday for Athena because my life as an office manager is made 200% easier by Athena. Just today I had a patient who needed his medical records for a specialist. I was able to fax his records within ten seconds to the other doctor and didnt miss a beat. I also can make reports on any number of issues that are important to the practice. The clinical part of the EHR is practical, intuitive and gives you access to so many aspects of the patient's needs; from quality updates on preventive care, current meds and history. Athenahealthcare makes practicing medicine less stressful and more productive.

Pros: Easy to learn and easy to work with. Billing is great and the rules based system is so helpful and our errors are less than 1% because of it.

Cons: That my internet is not as fast as the capability of the EHR.

Recommendations to other buyers: My advice would be get the whole enchilada; from scheduling, clinicals and billing. This way you or the staff will not have to enter the patient's info in two or three times in different data bases. You can seamlessly flow through scheduling to billing to clinicals and back again.

Psychotherapist in Private Practice using Athenahealth

Feb 16, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: Overall I really like this system. I am not a computer person and I do my own billing. I was able to teach myself how to use the system. It is a little complicated to enter all the patient information and confirm the insurance information. However, once the patient is in the system, I can do weeks billing for 40 patients in one hour.

Pros: Easy to use once the patient is registered into the system. Some of the reports are too complicated for my needs but would be good for a larger practice. The customer support people are great when you are trying to learn the system. You are also assigned a contact person who follows up with you weekly or monthly depending on your needs. My person has been very helpful. The payments come in quickly and the money is directly deposited in your bank account -- this insures a more steady cash flow.

Cons: I was told that there would be more customer support for unpaid claims collection -- when the insurance refuses payment. There has not been as much support as I hoped there would be. Since I have a small practice, there are more parts to the system than I need. I wish there was a way to turn off those functions. For example, clients pay me their co-pay directly, so I don't need the billing function. I can block it in the system, but the payments show up as unpaid balances and there is no way to erase those amounts. To be fair, this is also because I do not want to log in the system for each client and enter the co-pays at each visit -- so I am not really using the system as designed. The charge per month seems high to me -- you can not pay less than $ / month. I wish there were a pro-rated scale based on a number of payments -- a percentage of what I actually receive.

Recommendations to other buyers: This is a very good billing system. Helpful support people and quick payments. I worked with several smaller billing services in the past -- one went out of business suddenly and never told me -- this was a nightmare. I appreciate that Athenahealth is a large and established company with a long record in the business and established protocols.

Billing Specialist

Jul 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's user friendly. It is easy to tell who has access a pt account when that is necessary. Everything is time stamped. It is easy to do in house billing and follow up. There are many safe guard in place to prevent errors. The technical support personnel are very helpful and willing to find a solution to what ever question you have. I have never felt like a burden when calling for help navigating through the system. They always seem to be eager to assist me. Athena is always updating the software to make it even better.

Cons: The first couple days after an update the system seems to run slow. We are unable to use the same email on different accounts with out linking the family together.

Overall: This is by far the best medical software that I have used. It is very user friendly. I have used this software program with another practice over 6yr ago and it was great then and it has improved over the years. I really feel that anyone who tries Athena will not be disappointed.

Recommendations to other buyers: I am sure that upon trying this software you will be most satisfied. Keep in mind that Athena has provided training and technical support to help learn the software. Technical support is always available to help answer questions and navigate you through the system. Athena has also made available many links within the system to help you navigate through the system.

So easy to use

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: We have used Athena for almost 5 years and it has helped us to run our practice so much more smoothly. The system works so well from scheduling to check out for each patient. When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information. In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them. With Athena's scrubbing of claims they drop and get paid extremely quickly. Some of those "difficult" insurers are now top five payers!! The automated reminder and balance calls have freed up staff to attend to the increased patient flow. We have been so happy with Athena from day one, can't say enough good things about this system!

Pros: Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Cons: Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing

Idea is cool, but a few glitches..

Jul 19, 2016
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that the flow of my day is pretty well maintained b/c of athenanet, it's pretty easy to follow since the last big update

Cons: There's TOO much info sometimes and is very repetitive; if I could label things myself like we do on our regular computers and not be forced to put things in specific spots. I don't like if I have a case open, you personally have to make sure to check on it otherwise they say basically "if we don't hear from you in 5 days, we assume it's good and close the issue"- why isn't there an alert system when you've responded? AND don't put it in the news/messages b/c NOBODY checks that, it's a waste of space basically and adds additional task of checking for nonsense b/c we communicate already through the chart via the yellow alerts or in a case or in the instant messaging

Too many steps/repetitive, once the dr reviews labs, she can put it in our box and then I will call the pt and then once I close it, let it be closed.. why would it go to the Notify box now? I've already notified the pt... Why when we print labs from the exam does it go to staff inbox, clearly we've printed it so now I just waste 5 seconds opening it up just to close out of it....

Overall: Athenanet is okay, I was able to learn it quickly but I still get frustrated with some things; it's not my preferred EMR system but it's not the worst either; I like that there's Athena-people that help the business but sometimes I think they're lazy and don't follow-up with a lot; if you're going to help, HELP, don't just leave things undone and be like, "oops I tried but not my problem" basically...

Recommendations to other buyers: Let us file things the way we want to file them

functional but time-consuming EMR

Jul 19, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: smart lists that know what orders might go with what diagnoses

ability to remind patients of next appointments, vaccines, etc.

ease of creating reports about anything

integration of Portal with EMR

Cons: no "office view". This is the single most frustrating part about Athena. In our old EMR, I could easily see what patients were in what room waiting for one doctor in the office all at once. THat's not possible with Athena, and without that, I will never feel completely happy with the system.

I also hate how difficult it is to quickly look at recent visits, because the "Visits" tab includes phone calls, and other "encounters" that aren't the same as visits.

The new streamlined version makes taking care of quality parameters impossible because of the time involved to click and wait on each one. (In the previous version, I could click on everything that was satisfied outside of Athena and then save it at once). Now I just ignore that tab due to time.

Overall: Had a previous EMR from 2008-2014 that was much more pediatric-specific and pediatric-friendly. Had to make a switch when Meaningful Use happened, and Athena seemed the best of the options. It is not nearly as peds-friendly, and there is MUCH more clicking every day, every hour, every encounter. Whereas moving from paper to EMR originally sped up my work, moving from our first EMR to Athena did not speed things up and seems overall to slow things down in fact.

Athena--sometimes feels like war.

Apr 27, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Comments: Overall, the system is fine. (It's better than what we did have). Calling Athenahelp is usually a struggle that doesn't produce much result and leaves you disappointed. I think that Athena chat could benefit greatly from the ability to enter your extension or location. A lot of our doctors travel to different offices and when you need to reach the staff, it is hard to know where they are. It would be great it Athena chat, you could put a personalized status. Instead of just the drop down of "available, busy for 1 hour, etc". It would be great if we could personalize it to say "ext. 555" or something.

Pros: Printing school/work notes & visit summaries at the end of the visit is convenient. Automated phone calls, portal communication & ease are both very positive assets for Athena. Charge entry and the tools available to process claims are very helpful as well.

Cons: "Tasks/buckets" and their routing leave a lot to be desired. Internal communications are not routed to the originating department & then must be asked back to them by other departments. Labeling documents could also use the ability to attach more than one order to results. When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled.

Best so far

Feb 15, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: This is my second EHR for my practice and I also use Epic for inpatient work at hospital. I have looked at many EHRs and there is no such thing as the perfect one. However, Athena meets my needs most of the time and is by far the best of the bunch I have encountered to date.

Pros: Fairly easy to use and fairly Mac friendly. The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

Cons: Template and Macro generation is a bit clunky. Really all the same stuff one can encounter with just about any EHR.

Recommendations to other buyers: Did you get your $40,000 of free money incentives from the government for jumping into EHR? Are you aware that MACRA and MIPS predict that if you are in private practice they are betting on you failing to meet bonus requirements? If you are independently wealthy and can afford to take a pay cut over the coming years, more power to you. If you run your practice as a business, wish to stay independent, and cash flow matters to you, then do yourself a favor and take a closer look at Athena.

Athena is great!

Feb 16, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I love Athena! It's easy to use and is MUCH better than our previous EMR system. I love the reporting capabilities. The CSC is always helpful, and I love the new option to enter cases online versus being on the phone!

Pros: Great reporting capabilities - I used to have to manually enter info on spreadsheets, but Athena has tons of great reports built and you can customize your own reports as well. Easy to use! The system is very robust and Athena does a good job of staying ahead of the game regarding new and future law/regulation/requirement changes.

Cons: The medication section of Intake is time consuming because we have to click on each medication to see if it's a current med or historical and we need to Hide it. We would love to see more customization of the patient portal so we could build our own questions to match what we ask on our printed Health History forms and have the info populate the correct fields in Athena.

Recommendations to other buyers: Great EMR system!

The Review

Jul 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is a new system and once we get to use it more we will be able to see the strengths and weakness of the system.

Cons: We were not told of the features that were being removed. I understand we must adapt to change. I 'm curious which practices you interviewed to determine that certain features were no longer needed so you deleted them with the new upgrade. I don't feel that my staff learned the information they need through the tutorials.

Overall: The new upgrade has completed. We have several employee s who only have half of the new streamlined system. There are some of us who only have the new version and some who only have the old version. I believe Athena should of worked out all the issues before going live.

Recommendations to other buyers: Still new software so we are not familiar enough to give any advice on the software. However, it may be beneficial to reach out to your companies that use your product before upgrading so you know how the upgrade will benefit your clients. I'm not sure all the changes are beneficial to our practice.

EMR Software

Jul 20, 2016
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Great chart - the medical record portion is outstanding. Being able to have everything in one place and minimal time wasted on medical records requests.

Cons: As I stated previously, the billing portion of the software is every biller's nightmare. The coding and reimbursement portion is not truly in our control as Athena can make changes on claims as they deem necessar. Also there are many claims the payer states are paid or have been paid and the money is not found anywhere. Too many unpostable issues, to many missing eobs, too many tiers of support - very unsatisfied with this part of the program. Having to correct posting of Athena posted payments makes double work. Also having to post payments or adjustments where things are adjusted off to global incorrectly is also double work

Overall: Been on Athena approximately 18 months now. The transition was difficult as we are a very busy practice but it gets better daily. The financial side is a whole other situation - speaking as a coder/biller this program can be a nightmare.

Recommendations to other buyers: My opinion is to stay with Athena for medical record portion and do billing/coding in house.

Office Manager

Feb 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Athena for over 5 years. We are satisfied and would recommend it.

Pros: Their customer service is exceptional to a different EHR we previously had. I have not had one person who was not in the United States. You can always speak to a live person. I have yet to have any calls outsourced to a foreign country. The Streamlined clinical portion is quite simple, as with everything there is a learning curve.

Cons: No onsite training. Impression was given that maybe you would need less staff, however we did not feel this was the case for our practice. Too many features you do not use or have time to use in a busy office.

Recommendations to other buyers: Be sure and ask questions related to your practice and get all of your implementation and staff training completed prior to going live. Our staff did not complete their online training therefore there was some frustration involved, however the system is easy enough to figure out if you take your time.

EMR in outpatient surgery clinic

Jun 30, 2016
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Athenahealth is easy to learn and train other personnel for use. It is also easily adaptable to physician's preferences. Athena service has also updated features based on feedback from physicians which is great.

Cons: I wish the training video was geared towards clinic use. The training sessions showed me how to use different billing features but was missing information on how to use the chart and schedule. This was quite a few years ago when we first started with Athena so this may have changed already, but I'm not aware. I also would like training videos for new personnel to watch. Right now, office personnel are training new employees. I know other EMRs have training videos which one can watch which would be helpful and more efficient use of time. The mobile app isn't very good so I can't do much on my phone. That really needs to be fixed.

Recommendations to other buyers: When looking for EMR, my concerns are always how easy is it to get help (Athena has helpline and online search) and is the software able to be adapted (i.e., features can be added to help with everyday workflow). This software is helpful for surgeons because the surgery orders allow for instructions to be passed on to the surgery centers. The clinic encounter can generate a letter to referring physicians (important for specialists). I just wish I could generate a referral letter independent of the encounter.

Athenahealth EMR Review

Apr 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

Pros: Appointment scheduling is pretty user-friendly. It would be helpful to have a more defined weekly page with better shading or coloring for a quick weekly glance. I like the appointment waiting list. I also like the drop-down menus.

Cons: I am not fond of the Templets. There needs to be a way to allow notes on the templates for follow up. It is difficult to see what templets are being used and which ones need to be rolled back. Also, the I do not think learning portal is not very helpful, and there needs to be a better training program especially for templets. It would be helpful to have a reminder that pops up for alerts for billing or appointments or admin. The reminder calls sometimes cut off. There need to be better follow-ups on complicated claims.

As part of the admin team, the reporting feature is top notch.

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I do not use this software from a clinical perspective. The layout is aesthetically appealing and it has an IM feature to send quick messages. From a reporting standpoint, setting up reports and building them from scratch couldn't be easier. It's very simple to export the reports to excel or Tableau for even better analysis. It does come with prebuilt reports. If you need to create a custom report, there is a report building feature that walks you through the steps. For the most part, Athena does a good job at defining the fields, but sometimes it does require some trial and error.

Cons: Though the software has really user friendly reporting features, sometimes the data itself does not make sense. For instance, we ran a report for no shows and there were instances of 1 no show/0 booked slot. There are also different report categories that include/exclude certain types of data. ie you may not find certain billing data in a clinical category report.

Athena EMR

Jul 21, 2016
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It comes with Epocrates. Not once since we have had this software has it went down. Customer support is great at fixing your problems right away.

Cons: When adding Lab orders and Imaging orders if you are using different facilities sometimes you have to go in and change the facility or the items you are trying to order will not pull up. It is frustrating when you are in a rush. The software will assume you are ordering for just one facility and tell you order not available at this facility so you will have to take extra steps to change to facility to order the specific item. Therefore you are switching back and forth between different screens. This does not happen for me often but when it does happen of course I am always backed up with patients.

Overall: Initially Athena appears intimidating to use, but once you get the hang of it, its a breeze. I really like that it comes with epocrates.

Recommendations to other buyers: Overall I think this software is great to use. I think the minor issues will be worked out and I recommend this product. I like it alot better than some of the other products I have used in the past.

Good product that has its faults

Feb 14, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Comments: Athena's system over-all has helped us with compliance and tracking of accounts receivable. The rules system and scrubbing process for claims are a work in progress but as you create more billing rules, there are fewer denials on the back end. I find the system to be a little slow, but overall is quite functional to our needs. Our staff has found the system to be easy to use. We have found the more time you spend creating templates the quicker the patient flow is. There are some billing issues that were not talked about on the front end such as web access for some payers which delayed payment on claims and resolving that was and continues to be quite time-to consume. Overall the system works as advertised and has been helpful to our office flow, claims, and A/R.

Pros: Easy to follow claims and a/r with work flows on every claim. Easy office pt work flow

Cons: The system itself runs slowly regardless of the computer its run on. The system is a little convoluted and can be hard to navigate. Some system billing errors, specifically w/ dme that had to be resolved. Does not handle referral needs well, must create custom rules. Given how important this is, it should be integrated into the system but isn't.

Recommendations to other buyers: Make lots of templates, and in the beginning pay very close attention to claims and find where you have to make billing rules.

Once you get past the learning curve Athena is good!

Sep 29, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Eventually, we learned to work with Athena and for the most part it works quite well. Sadly we couldn't continue to use Athena because they wouldn't do J-code carve outs.

Pros: Electronic scanning/faxing. This is genius! The system does a lot electronically which helped us to trim our staff.

Cons: Billing is okay. Occasionally claims would be in Athena Hold and I wouldn't know they were there until they were past timely filing limits. After many phone calls, Athena couldn't give a good reason why they weren't dropped. Athena writes charges off after a certain time period. That's not good. Patient charge screens can be very difficult to interpret. Claims that are worked by Athena are no help at all. They leave pointless notes on the claims and don't actually resolve the issue. It takes our billing lady one phone call and she gets it taken care of.

Great EMR

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Overall, Athena is really good at helping you do everything you need to do in order to take care of your patients. Their visit summaries and their order is great, claim billing is easy, and this EMR has a lot of great features.

Pros: Ease of claim billing, check-in process flows really well, and the in-take is also easy all you have to do is follow the steps. Like how the system does confirmation calls, and they provide patient portal access which a lot of our patients love.

Cons: The only con I have is sometimes if there is a claim with a specific error, you really have to spend time to push it through, and if there is an Athena rule in place, you have to get a few people involved.

Recommendations to other buyers: Honestly, great product. If there is something that isn't working or you don't understand, you have to ask the questions in order to resolve it. Their help line never has a long wait and they are really helpful with most questions.

Great product with small things that can be improved

Feb 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I've been using Athena for the past 2.5 years. It has gone through some major changes during that time, all of which I believe are improvements in its functionality and ease of use. As a physician I find it incredibly easy to navigate through my notes and the patients chart while I am in the note. I can add orders while I am on the same page as my HPI or Exam. I can pull up labs and view them in a flowsheet format without losing my place in the note/encounter. Overall it is a great system.

Pros: Great customer support, great ease of use, functions very smoothly

Cons: Lots of smaller (and sometimes big) things that Athena can improve on that seemingly drags its feet with. They offer a "ideas" or suggestions page where we as users can vote on ideas which is great, but it seems like many of these ideas are ignored or not prioritized.

Recommendations to other buyers: Overall I'd strongly recommend Athena as a product. It's not perfect but it is still excellent.

Previous Software User

Jul 19, 2016
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Prepayment collections features, canned reports

Cons: Ability for on-the-fly insurance payer adds, clunky report building when outside of the canned reporting

Overall: Our practice utilized the Athena Health PM system for approximately 7 years. We had a partial outsource agreement with them for our AR, payment posting and billing, and our team handled denials. Their customer support was great to provide one call resolution where possible. We did run into some issues with our payers with regard to their out-sourced team, but we were able to work through those. I would have preferred to have a dedicated team that we were able to contact, and have familiarity with our account managers, but they just have blanket customer service. The only reason our practice left was because we wanted one integrated product between our PM and EHR. At the time we had Athena for our PM and another software vendor as our EHR. For physician appeal, we went forward with the PM program that matched our EHR.

Review of Athenahealth EMR

Nov 17, 2016
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: Although my experience with this particular EMR was brief, I was training staff on it for another office. I was able to see it s limitations and determine it would be a problem for this practice. I have had 46 years of medical office management with several different practice management and EMR systems.

Pros: I appreciate some of the charting and reporting features. Since this software is typically used for multiple locations it is very helpful data can be combined for correct analysis. I also appreciate the ability to communicate across the other facilities.

Cons: I feel it is extremely necessary for the front office staff to have the upper hand when making appointments and not having the balance or even the billing situation available while scheduling an appointment is a significant draw back to me. I prefer to review data "Mrs. Jones there was a problem with your insurance claim 3 weeks ago, you will need to call your insurance and get that resolved or be prepared to pay $XX.Xx when you check in today".

Recommendations to other buyers: By properly knowing your office unique needs, including those of any multiple facilities involved you can best determine which system is the right one. Some EMR systems are not the best practice management systems. I don't feel its necessary to settle the correct EMR and / or if necessary separate practice management software is out there. Keep looking until it you find the right one. Always call the references and ask specific questions - will it do this ? How does it do this? If they have learned how to work around a known system problem that's a red flag. Tread carefully this marriage should last several years.

NP using Athena EMR

Feb 15, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: I have used Athena and 2 other major EMR Brand recently. Athena is by far the better option. Documentation made easy, efficient and easily accessible. With the new streamline, the trends of vitals and labs are now better than previous. Good tool for communication between staff and patients. Communication between offices (referrals) is becoming easier and more clear. I would highly recommend Athena over the other major Brands I have utilized for efficiency, ease of use.

Pros: trends are great, communication is a great tool which is placed directly into their chart notes. Quality tab makes keeping up to date on preventative services easy.

Cons: Many Many Many duplicates of labs, consult reports, ER reports etc through the interface. Takes time signing off documents which many times are duplicates. at times difficult to determine where a document has been filed.

Overall Athena is a great idea, great product. Would like to see quicker improvements/tweaks

Mar 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The foundation is good, the support could be better.

Pros: Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons: The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency. Generating reliable data in the quality metrics is difficult and similar reports yield different data which questions the validity of the reporting. Some canned reports I've found included the mid-level providers but didn't provide data on the physicians. Solving these problems is difficult and time consuming; a ticket can take weeks to be assigned, then reassigned after further questions.

my small OBGYN practice

Feb 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: after slogging for 8 years with an inferior EMR and billing system(allscripts), i decided to take the plunge and bought Athena in AUg 2012. Certainly as you can imagine, changing billings systems was not easy with down time and claims across two systems but we got that worked out . the best feature of this is of course the EMR, the layout the reminders and all that Athena does so much better than the others.It has been a tremendous pleasure to enjoy working on the clinical side with built in reminders for improved reimbursement.I never looked back and am happy to say that I recommend to many of my independant private practice colleagues.

Pros: the emr is elegant,easy, and straight forward.

Cons: the transition from one system to another was burdensome. but that was awhile ago. I am sure this has improved.

Recommendations to other buyers: recognize that the billing transiton will be painful at first but there is not a better clinical EMR for the independant practice

Vicksburg Women's Care, Inc - Review

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been associated with Athena since 2008, which we began with the billing component and adding the EHR in 2010. I was amazed at the ease of using the software without hands on persons for training. I am not a young person (73yrs old) but the online training was unbelievably easy to grasp. I have spoken with other clinics/physicians about Athena and given rave review. As things should progress every so often we will be required to streamline, learn to do something a different way, etc. When ICD-10 came upon us, it seemed a little scary but when we went live with it, a piece of cake. Cannot say enough "good" things about Athena.

Pros: The ease of using all parts, billing as well as clinical.

Cons: Sometimes have slow response from CSC when we are trying to solve a problem, passed around a lot.

Recommendations to other buyers: Enjoy it, I understand that other clinics have different EHR and seems like a lot repetitive work.

AthenaHealth EHR

Oct 05, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: They have a wide array of reports, especially billing and RCM reports. Chronic Care Mgt is developed and usable. They offer a number of training videos and if the staff is given the time to watch them, then in time one can become conversant in using the software. But there is an initially high learning curve even with having experience with other EHR/PMS.

Pros: The EHR/PMS is a unified system that is very all-encompassing and is capable of serving the needs of a broad number of specialties as well as primary care.

Cons: The EHR attempts to do too much and has become too complex in its workings. As a result, when you need assistance on most anything, you will have to create a case for further assistance. I particularly found this very frustrating in trying to resolve A/R issues such as unpostables or unallocated ERAs; especially in light of the fact that Athena earns a percentage of all practi ce revenue and is supposed to be a partner in the initial processing and reviewing of claims, denials and rejections. I found very litte to actually point to what was being done on the front end by their billing personnel.

Athena Health is life changing

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been using Athena for almost 4 years. The ease of use, ability to just connect to the internet wherever we are is a huge plus. Also, we do not need to have a server room, pay for costly tech support people to be on standby is also a great selling point. The ability to run pretty much any type of report from front end to back end in real time helps see the direction and trends the practice is going through.

Pros: Transparency of the EMR is wonderful! Ability to see real time claims, payments, overall status in a payment cycle. Ease of use for clinical staff, doctors has really cut down on our charting. Athena lets you customize your charts, add templates, and will create interfaces with other programs you may use.

Recommendations to other buyers: Stop shopping around, it is as great as they say. What do you have to loose?

Making My Life Easy

Jul 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Athena is customizable and assists our practice in every aspect. Having our billing and our EHR in one system that has a great support system really makes everyone's job easier.

Pros: Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform. Plus Athena follows up on my claims!

Cons: Sometimes Athena has holds or denial reason that may not be the most accurate. I have to reach out to Athena to assist in resolving the issues. (which is very easy to do) We also have to customize our templates to fit our specialty and services we provide. Once we get the templates fixed, it makes dictating so much easier.

Consummate Professionals

Jan 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons: They do not have an office in my hometown where I can go to work for them.

Overall: We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Recommendations to other buyers: Do not hesitate to call and ask for help if you are sure about something. There are many bells and whistle available to make your job easy. You should stop to see if there may be a shortcut to an operation and there usually is something that can make your job easier.

Athena Review

Jul 19, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Reporting out of Athena is very nice as you can run ad hoc reports and easily put into EXCEL and quickly put together a pivot table. Much nicer than our old antiquated system!

Cons: I generally like the software, my only concerns are with the co-source/customer service. Generally, turn around times on tickets are much longer than I prefer. When I have an issue, I would like a resolution within 2 days MAX especially for simple fixes. Before we had the co-sourcing model, we would have fixed issue right then without all of the wait!

Overall: The software and reporting are from Athena are nice but more improvements to the co-sourcing model would make it better!

Recommendations to other buyers: The Anodyne (Athena Clarity) reporting platform needs to be expanded to export all metrics available. Currently certain calculations are not available for download and we have to manually key these items. I would be extremely useful in reporting if we could export these items into EXCEL.

From the billing office

Feb 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using Athena Health with a dedicated EMR for more than 3 years. The system is quite intricate and integrated, but the training is unsurpassed. All the training units are interactive video, which makes learning the system a very independent process. The CSR is great - depending on the time of year (or the weather!) the hold times can be long, but I ALWAYS get a rep who is friendly and helpful. If they can't solve the problem immediately, they can pass it upward or create a case which is generally resolved in a timely way. I do experience problems with posting of claims from paper EOBs, and I do audit claims from those payers regularly, to make sure copays and adjustments have been posted correctly. Otherwise, this system is robust and easy to work with.

Pros: Ability to customize the product to the practice's needs.

Cons: Can be a little slow.

Loaded with features and becomes more efficient with use.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The ability to graph and chart different data points (labs, vitals, Coumadin results, etc) and visualize these within the chart can be helpful. Dot phrase macro texts as well as pre selected boxes for templates can both provide significant increase in efficiency. Notes come out readable and logical as opposed to some overly-templated notes.

Cons: System can be a little "bulky" in the sense that there are so many potential customizations and a fair amount of button clicking required until you become more familiar with the system. Auto defaulting on pharmacies, labs, ect is very good when it works, but can lead to mistakes if a patient uses more than one pharmacy for certain drugs. Med list reconciliation is less intuitive than it seems it could be, as well as a lack of auto-integrating diagnosis into the problem list.

Good for use in urgent care especially if you are using for several

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice.

Cons: athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort.

Overall: Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance.

Practicing EMR Expert Review

Feb 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Athenahealth is the best life boat for any independent practicing physician or group. It is the best EMR and billing solution if you don't like being employed. No margin, no mission. Not in business or in medicine. So, the best EMR solutions IMHO are those that started as biling solutions and added EMR later, not vice versa. Many reviews are focused solely on the clinical aspects of the EMR but, again: no margin, no mission. There may be better EMR clinical solutions but nobody matches Athenahealth on billing, EMR, patient portal, integrated functionality, and low cost. The best single solution for independent physicians. Look no further.

Pros: For an all inclusive solution to what ails most independent physicians, there is no better option.

Cons: The EMR could be more versatile in terms of templating.

Recommendations to other buyers: Look no further.

year 1 of pure and utter hell

Jan 26, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Comments: i am so sick of apologizing to patients, looking like i am a moron and staying hours later ( sometimes 1am compared to previous (functional) ehr where 730pm was the record and i'd occasionally miss the gym before closing...now i have suspended the gym membership). do not get. if you have any standards and clicking boxes does not suffice for your standards, or if you expect reliability and functionality, this ehr will drive you mad!!!

Pros: it's search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU'VE BEEN ALERTED THAT IT HAD!!!!!!!!!

Cons: I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. HOWEVER, the word ATHENA incites rage in me. portal doesn't work. can't preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite. you have to press delete and type. finding documents is a frickin scavenger hunt. 5 or 6 clicks before you can even start seeing a pt. viewing labs is torture. viewing med list is torture. documents get redirected capriciously when scanned. one hopes and prays an rx went through when it said it did. we have initiated a boatload of safety concerns to our quality department but get tired of doing it. customer support...god help me. portal does NOT work. can't dispose of certain things on your dang list until weeks of dedicated manpower exhausted. when things supposedly fixed, they will not tell you what the issue was or how they fixed it AND IT STILL DOESN'T WORK. Feedback on labs from provider ( and pretty much anything) involves an archaeological dig to unearth. reminders for appointments via text cannot be adjusted so for a 15 min earlier arrival ( thus pts get rather upset)...i've been told of billing quirks (it was supposed to be our savior or something). communication with other healthcare systems blows as no one else was stupid enough to get this. problem lists are imported from the previous (functional) ehr and translated into things like "rage and unsocialized behavior in an adult" when original dx was something like "anger issue"...leaving some pts in tears before you talk them down...some documents sent to you are never received. so hard to differentiate to a pt the origin of an error. you look like you don't know jack to a pt when using this ehr saying things like (after several deep breaths)..." if they said they sent it, it's very possible they did; however i do not see it ...i would recommend that they mail the document to me as if they fax it, it will be hijacked by the system....here is an addressed, stamped envelope for them to send it in...i greatly apologize for the delay this has caused in your treatment.".