Who Uses This Software?

physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants


Average Ratings

582 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • athenahealth
  • www.athenahealth.com/
  • Founded 1997
  • United States

About athenaClinicals

athenaClinicals helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.


athenaClinicals Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

athenaClinicals Reviews Recently Reviewed!


I have been on Athena for over a year and it is a step above my last system

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.
Global functionality and lots of useful data. I haven't even learned to use all the parts

Cons: A lot of buttons to click until you get your flow correct. No formal training on the product. We sorta learned as we used

Overall: Improved payments

Easy to use and accessible on any platform.

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Enhanced workflows for easy documentation Automatic patient identification Rich patient snapshot view Continuation of care with patient engagement tools

Cons: Clinical decision support alerts need to be improved Not good layout and design Too much of noise alerts/suggestions

Best EHR on the market

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Athena is simple, easy to use, and intuitive for the user. Take this with a grain of salt since no EHR is perfect, but after using 10+ in different situations Athena Clinicals takes the cake. The layout is simple to understand and charting is straightforward.

Cons: Athena has some glitches that all seem to be pretty random. Unfortunately, fixing them has been a trial and error situation but most we can work around.

Frustration

Mar 28, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Our former EMR vendor SOAPware went out of business and SOAPware staff promoted ATHENA with promises of our data transferred from SOAPware. I am still waiting for that promise to be fulfilled almost 2 months since our go-live date.

Pros: The claims management end of this software is very good with some limitations. There is excellent functionality with real time eligibility, claim scrubbed for errors prior to submission so no complaints.

Cons: Scheduler is poor, lengthy process to make or change an appointment. Difficult to double book and make general notes on schedule. Searching for documents involves going through pages of ATHENA audit documents that have nothing to do with the patient. Portal is very limited--you cannot send letters to the patient or even direct message a patient.

Easy once you get to know it

Mar 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Labs are easily accessible. Messaging is nice to have to chat to co workers when their not around.

Cons: Scheduling a patient at the same appt slot when someone else is taking that same is frustrating, athena doesnt show you when someone else is taking the slot. Making you have to call the patient back saying the slot has been taken

Medical clinic emr

Mar 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well.

Cons: Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help.

EHR is the wave of the future

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: EHR are here to stay. The processes in this are much better than the other ehr that I have used. I would like to see some refinement though.

Cons: I don't like the lag sometimes. I am less than enthused about the volume of users that I can use at a given time though.

Overall: It is a necessary evil.

Athenahealth

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using athena for a long time for about 5 years. Athenahealth is very easy to use and learn.

It's been a work in progress

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: I like that you are now able to athena fax the insurance cards. For example when you have referrals being sent. That helps!

Cons: Sometimes when things are faxed into athena not all the pages are put together some are sent to Unknown document bucket for staff to go through and disperse.

AN OKAY PROGRAM

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: ATHENA WAS A VERY EASY GOING BUT LIMITED PROGRAM. WE HAD LOTS OF ROOM TO ADD IN NOTES WHICH WAS HANDY.

Cons: IT IS A VERY LIMITED PROGRAM. DOES NOT ALLOW YOU TO THOROUGHLY PUT IN ALL THE INFORMATION YOU HAVE. NEEDS WORK.

EHR is a Must Have Product

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I would like to see an online time clock with hours for employees when they come in to work. It would be beneficial to incorporate with our EHR.

Pros: The software is user friendly and usually pretty easy to use. I have multiple employee's and when training can pick up on software pretty quickly. Has MIPS and acceptable use policies built in. Billing and coding is pretty easy. Templates help speed the use of the program.

Cons: More advanced selections and reporting is a little difficult at times. Customer service can help most of the time, depending on your representative. I think it should also integrate an online employee time clock to the program.

Easy to use!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is super user friendly and easy to navigate! I am able to look up claims with ease so that's good!

Cons: I don't have anything bad to say except sometimes the system goes down, but I think that happens with any and all softwares as well.

Am still kind of training but seems good

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use, the step by step instructions on how to use the program and when going through the training process how you can ask someone questions.

Cons: It was kind of confusing at first then after the step by step instructors lead the way. The learning center was not so bad

Overall: Good ease of use and better software to what I am used to.

Great EMR

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Athena has helped our clinic run smoother by making it easier for the staff to document through a streamlined system.

Cons: The least favorite thing about Athena is it's calendar. I do wish that the calendar is always pinned to the left. Sometimes, when we're in the actual patient's chart, the calendar does disappear.

Good

Mar 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Very generalized. Easy to find information. Information all ready uploaded, ex. CPT codes, ICD 10 codes, etc.

Cons: Too much clicking. Not for specialty clinics. Can not change things easily. Schedule view is not friendly. Need to be able to customize more for patient care to be better.

Athena is a very robust application with many timesaving features.

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The step by step process of walking through ge visit is very inclusive. We like the quality measure features, helping us track this for all patients.

Cons: The scheduling and reporting features need work. The scheduling templates are difficult to work with as they are not very flexible. The reporting features are just not good at all as it is difficult to find reports that you need or it's even more difficult to try and build one that you need.

Overall: This is very helpful to help track quality measures for mips and macra

truly the easiest EMR/billing system to use

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

Cons: it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

Overall: 5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used.

Absolutely Horrible System, DO NOT USE.

Feb 15, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Comments: Customer service is a joke! Account representatives never get back to you in a timely manner and the so called "BILLING" module is useless. The fact that you cannot print claims from within the system without the claim going to Athena for review is ridiculous especially when you have to appeal your own claims because Athena cannot obviously do the job they are contracted to do. The follow up phone calls the "billers" make to insurance is a waste of time as well as they do not know what to ask and the phone call notes lack competent information so the office has to do all of the billing in house to make up for the incompetence of the Athena 'billers" lack of knowledge. Complete waste of money!

Pros: The system layout is extremely user friendly. That is the only exception to how incompetent everyone else in this system is.

Cons: The billing aspect is absolutely horrible. If you utilize the Athena billing module, I suggest you stop or make sure that they are being held to their contract. The billing team has no idea what they are doing in regards to modifiers or appeals. Athena also takes credit for every dollar posted into the system even though they did NOT work the claims or take part in collecting patient responsibility. How horrible!

EHR and Back office Support

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The EHR was easy to use. The best part is Athena's back office support. They handle all aspects of insurance filing reducing the need for additional staff just to handle billing and filling functions. Their pricing is based on % received which cover the EHR and back office services.

Cons: The % was a little concerning, although when the cost of additional staffing is included in the analysis, not so bad.

Great EHR with minor flaws

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Very easy to learn and use - Has well developed interfaces with other EHRs and labs - Very efficient. I finish my notes 1-2 minutes after seeing every patient.

Cons: - There's lots of small ways (and some big) that Athena can improve. For example, the problem list for patients doesn't show the ICD10 codes. Athena does have a way to "vote" on ideas, and this idea has been present for years, but they have shown no movement toward making this happen.

The Best EHR, but can be even better

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - SO easy to use - Has excellent and easily accessible customer support - Has a system to "vote" for new ideas and improvements from users - Maximizes workflow and efficiency - Allows for fair amount of customization for organizational needs

Cons: While Athena as an organization has a platform to vote on and suggest ideas, they seem less interested in improving the product that they have and more interested in moving forward as the EHR of the future. While I appreciate their aspirations, as a user, I think it would behove them to take a pause and a deep listen to what the users are asking for to improve upon what they already have. The product they have is great, but there are small glitches and ways in which it could be even more smooth and seamless and maximize profit for the users. A great example is that they don't have a well developed way of interlinking CPT2 codes to the necessary places. All this has to be done manually by the users and it is a very clunky and time consuming process. CPT2 codes are the way of the future where insurance companies will be utilizing them to quantify quality. If Athena continues to ignore this gaping lack of service, they will lose clients to other programs (i.e. Epic) which have integrated this process more fully. Athena could benefit from not just listening but acting on what FQHCs have been telling them for years as ultimately this will put them ahead of the game and prepare them for the future of medicine.

Powerful EHR with all the bells and whistles

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: I would advise you to stay abreast with how much they are charging you and keep an open communication with your account manager if you decide to go with this program.

Pros: Many features come with this EHR that will tailor it to any practice, big or small. Tech support is second to none and very available to help you out.

Cons: There are so many bells and whistles that it can be easy to get lost in the sea of features. It is also very expensive, but you pay for what you get.

I have used Athena in the past and they have consistently high quality.

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: They work well as a billing company. They have a great work record and always get work done for us quickly. I was always happy with their follow through.

Cons: It is not the cheapest of all billing software. There are some that are cheaper that could maybe do the same service.

So far so good

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use interface, low up front costs. When compared with some other industry leaders I saved a lot on implementation costs.

Cons: So far my only gripe has been onboarding staff rescheduling meetings and phone calls at the last minute. Hopefully this doesn't become a trend.

Our office utilizes Athena as our electronic medical record software.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Athena was user friendly and easy to learn since I started in this office without medical experience.

Cons: Athena could use some updates, especially in providing easy to access files such as patients social history.

Tricky Electronic medical record software. Beware, providers do not like it.

Jan 29, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The back end maintenance is not bad at all. The application is not bad to change or build new things for Providers. Customization is difficult in some spots.

Cons: End users constantly complained about the software not working. The items would crash when clicked on, like ePerscribe. We had several issues of results not showing.

Overall: End users had too many problems, but back end was fine.

year 1 of pure and utter hell

Jan 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: i am so sick of apologizing to patients, looking like i am a moron and staying hours later ( sometimes 1am compared to previous (functional) ehr where 730pm was the record and i¿d occasionally miss the gym before closing...now i have suspended the gym membership). do not get. if you have any standards and clicking boxes does not suffice for your standards, or if you expect reliability and functionality, this ehr will drive you mad!!!

Pros: it¿s search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU¿VE BEEN ALERTED THAT IT HAD!!!!!!!!!

Cons: I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. HOWEVER, the word ATHENA incites rage in me. portal doesn¿t work. can¿t preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite. you have to press delete and type. finding documents is a frickin scavenger hunt. 5 or 6 clicks before you can even start seeing a pt. viewing labs is torture. viewing med list is torture. documents get redirected capriciously when scanned. one hopes and prays an rx went through when it said it did. we have initiated a boatload of safety concerns to our quality department but get tired of doing it. customer support...god help me. portal does NOT work. can¿t dispose of certain things on your dang list until weeks of dedicated manpower exhausted. when things supposedly fixed, they will not tell you what the issue was or how they fixed it AND IT STILL DOESN¿T WORK. Feedback on labs from provider ( and pretty much anything) involves an archaeological dig to unearth. reminders for appointments via text cannot be adjusted so for a 15 min earlier arrival ( thus pts get rather upset)...i¿ve been told of billing quirks (it was supposed to be our savior or something). communication with other healthcare systems blows as no one else was stupid enough to get this. problem lists are imported from the previous (functional) ehr and translated into things like ¿rage and unsocialized behavior in an adult¿ when original dx was something like ¿anger issue¿...leaving some pts in tears before you talk them down...some documents sent to you are never received. so hard to differentiate to a pt the origin of an error. you look like you don¿t know jack to a pt when using this ehr saying things like (after several deep breaths)...¿ if they said they sent it, it¿s very possible they did; however i do not see it ...i would recommend that they mail the document to me as if they fax it, it will be hijacked by the system....here is an addressed, stamped envelope for them to send it in...i greatly apologize for the delay this has caused in your treatment.¿.

Good for use in urgent care especially if you are using for several

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice.

Cons: athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort.

Overall: Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance.

Good but tedious.

Jan 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Athena software is very detail oriented. It makes processing information very effective as everything is stored according to patient and keeps record keeping easy. We like to use iPads in the office, conducting and recording appointments directly into Athena

Cons: I do not appreciate how I have to click through all the screens as I input information about the patient. Even if I have no prescriptions I have to ok and click through screens which is time consuming and tedious

Satisfactory EHR for charting, but lacking in billing and A/R support

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: I'd explore other EHRs first.

Pros: Ease of use clinical documentation, templates are fairly user friendly and help expedite the charting process at point of care

Cons: What's the use of good charting when they cannot sufficiently process claims? They keep losing us money on so many claims. Won't complete certain claim forms properly. Their customer service stinks, don't help us with this issue to see it through despite so many attempts by our billing office. I get the sense AthenaHealth knows they are too large to care about just one client. Such an arrogant way of thinking.

Loaded with features and becomes more efficient with use.

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to graph and chart different data points (labs, vitals, Coumadin results, etc) and visualize these within the chart can be helpful. Dot phrase macro texts as well as pre selected boxes for templates can both provide significant increase in efficiency. Notes come out readable and logical as opposed to some overly-templated notes.

Cons: System can be a little "bulky" in the sense that there are so many potential customizations and a fair amount of button clicking required until you become more familiar with the system. Auto defaulting on pharmacies, labs, ect is very good when it works, but can lead to mistakes if a patient uses more than one pharmacy for certain drugs. Med list reconciliation is less intuitive than it seems it could be, as well as a lack of auto-integrating diagnosis into the problem list.

struggle

Jan 16, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: clinical side is okay to use. The doctors state it is easy to chart with. Meaningful use is manageable.

Cons: The billing is horrible. You are third party to your money. Half the time our biller is double checking athena

Billing Manager

Jan 16, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: We would have get the software if we could have not used your billing people just the system

Pros: I love the friendly user aspect. It is easy to navigate. Most information was right on the screen so you did not have to toggle.

Cons: The RCM - the fact Athena outsources to a different country and they make many many mistakes. The posting mistakes are horrible. They contradict their notes.

EHR was ok but not efficient for specialist.

Jan 10, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Integrated well with labs, pharmacies etc. meaningful use info was helpful. Worked with dragon dictation

Cons: Not very user friendly at all. Scheduling aspect is horrible although they were trying to improve this

Billing and Scheduling Appointments

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I would give this program a 8 out 10. So far very happy with them though.

Pros: I'm going to start first by saying this product is very easy to use, Anytime I have a question I can get an answer by one of the reps in a timely matter.

Cons: There are a few things we would love to have, for example the power to remind us something, or alerts on some patients. ETC...

Athenahealth

Dec 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love just how user friendly the program is and how easily it can be configured to your practice's needs.

Cons: The program does not have an autosave function and requires the staff to constantly route to the save button when editing chart information.

Clinical staff - patient intake, vaccine input, triage calls, etc.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User-friendly, on-line dependability; clinical documents can be easily categorized, filed away and located at a future date.

Cons: Have to be very careful when pulling up patients to "add documents" from scan-in box; works well if you reclick on the patient's name, but if you click the magnifying glass will go to last patient in que.

They will Bankrupt your Company

Dec 08, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Nobody at Athena cares about small business with one doctor

Pros: Somewhat simple to use for basic tasks like input of patient for front desk, clinical and billing codes Not up to standard billing: Do NOT TRUST your business with Athena health

Cons: No help with claims or billing . They lie! Multiple claims in hold for computer issues /problems that they NEVER fix: You will NOT get PAID unless you have a person looking and working claim buckets to watch your claims go in bucket for credentials , even if you are they want to redo it and will not let claim process

Practices with inhouse billers BEWARE

Dec 06, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: This company sold us their ¿EHR only¿ version, knowing our intentions to use our own billing company and not theirs. They failed to disclose that this would cripple our front desk - we could not verify insurance, see an account balance, scan any ID cards, or utilize an appointment reminder system. You know, features you think would be there. We only learned these things after asking about them, mid-implementation process. If we asked how do you do this or that, the answer was always ¿well you can¿t because you didn¿t purchase the full package.¿ It became clear they were trying to force us into using their billing company, rather than ours. None of that was made clear beforehand, which is just unethical. Our implementation specialist, if you can call her that, was highly unaccomodating to our needs, did not return phone calls, and was only available on her terms. She made zero effort to work out any arrangement with our biller, and in the end we ditched Athena because of her lack of willingness to help us. We switched to Advanced MD and the difference is NIGHT AND DAY. Athena was on track to ruin our practice - It was like buying a car, and then finding out it didn¿t have an engine. Also, Advanced MD can do everything Athena refused to do, PLUS they¿re cheaper.

Pros: EHR software was attractive on demo, and appeared to be user-friendly. The cost was a little high, but seemed worth it at first.

Cons: This company was dishonest with our practice about what we purchased, and their business model is unethical.

Athena is the most forward thinking EHR that exists

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Athena is extremely easy to use. I am in charge of training new providers in our practice and even those that are terrible with computers seem to "get it" quickly. It's loaded with great tools and features and I'm able to finish my notes immediately after seeing patients. It has many ways to customize it for my practice.

Cons: There are so many small improvements that Athena could make and while they do offer a sort of "suggestion" page within their system that they review, they are more focused on forward improvement than dedicating resources to fix the small issues that exist with the current system.

Difficult loss money

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: Not worth it

Pros: Can¿t tell if anything you might think is an all service practice management but not really customization is limited as well as expensive when you add everything you need

Cons: You are not in control need a biller coder on staff and still have to pay 7 percent. Not a trial period when you could back out and still get your money back

Athena

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This EMR makes my small office more efficient and allows me to automate some aspects of it. It helps keep me in check with the new changes happening in the field.

Cons: This EMR has several aspects that I do not use. It does take a few weeks to get used to using it.

Athena is cumbersome

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Reports that are more customizable than what is offered.

Pros: The new tabs at the top are helpful for navigation. Being able to customize templates is nice. Ability to use on cell phone.

Cons: Still too much scrolling and clicking. No ability to make quick keys to quickly put in frequently used text.

Worst client support I have ever experienced

Nov 08, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Customer service is useless, plenty of bugs, not interested in hearing what problem is, every complaint/but we have tried to report we have been told is a "work flow issue", the customer service phone people seem like they have zero experience with software or the medical field and how an actual office works, seems like they just read off a script that always ends in a "work flow" problem. they choose to do updates in the middle of the day which inevitably leads to slower performance and crashes most of the time, most companies would have downtime overnight when usage is low, NOT ATHENA!!!

Pros: drop downs, ease of documentation, layout of pages good, easy to toggle between items (when the site is performing as expected.

Cons: devastating slow loading more often than not, crashes frequent, they never have any answers, always a work flow problem, have even figured out the glitch on more than one occasion and they still do not think anything is wrong.

A pretty good product.

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: It's overall a good product.

Pros: Athena is a user friendly program. It is easy to use the scheduling system. Other areas in the system are fairly easy to use as well.

Cons: Athena could improve in a few areas. It sounds like there will be some updates coming out soon, so hopefully billing claims will be better.

There are many thing I like but too many clicks to get thru a chart.

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: For the cost of the system there needs to be better and quicker way around the chart. From making appointments all the way thru a visit there are many clicks that slow down the visit. Even when done there is too many items to be completed even when everything is mapped and templates are made with order sets.

Pros: The thing I like most is that I can write directly on the computer, sign documents and send them off without paper.

Cons: I feel that the system is difficult to get through a chart, there are too many clicks and I need to write to verify and compliment the chart.

Has Potential but has design flaws.

Nov 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Templates make it easy to describe the HPI. Sometimes it can be good for describing it but doesn't always include all possibilities.

Cons: Some things are not intuitive. The BOXES! It generates things to have you do later, and then send it to your staff, and your staff send back to you, and send back to the staff... Yes a lot of back and forth and not efficient.

The sales completely misrepresent their product.

Nov 02, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The EMR help create a note efficiently with templates and macros. Refilling prescriptions is easy, after figuring out what to refill.

Cons: The RCM/PM is terrible! I'm paying them a fortune and they are doing nothing. All the work is punted back to the biller. The EMR's biggest problems are seeing when an Rx was last refilled, having to search in different areas for messages, and too many steps involved in accomplishing some tasks.

Fantastic!!

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is very user friendly. We are using them in out clinic, ED, and IP space with no issues. There is a learning curve, like any EHR, but once your staff get it there is no turning back. Within 60 days of going live our hospital revenue increased by 11%. Their customer service is amazing, our account manager is on site every month and calls in weekly. I didn't get this from Epic, CPSI, or Meditech!

Cons: I would like to see more people within their CSC. This company is growing fast, and a few extra hands to assist with questions would be beneficial.

Overall: Increased revenue, better quality indicators, MU and MIPS support, revenue cycle support

Athena emr. After a years use review

Oct 27, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: This is an adequate emr. There are certainly worse emrs on the market that are more cumbersome but there are also several emrs on the marketplace that are much better once you learn to use them

Pros: This emr enables a patient portal, saved findings and saved phrases. Some labs interface with the program.

Cons: Orders faxed to your office go into a queue and are not easily accessible real time. Mistakes can be made regarding scanning documents to the wrong patient. Help via phone is not convenient for real time office practice. Other emrs offer better support. HOWEVER, the biggest issues involve selecting a diagnosis rather than an icd 10, the inability to link meds with multiple diagnoses, the way medications are reviewed, difficulty in reviewing ice 10 from the problem list, amending notes and also how to review historic documents.

biggest mistake ever

Oct 26, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: RUN AWAY!!! RUN AWAY!!!

Pros: I like that it tells you what quality measures need to be met... I like that you can take a chart photo and upload it from your smartphone....That's about it.

Cons: Being able to fax back and forth with our nursing homes is a joke. It takes almost 10 steps for every fax. When we do in house labs, we enter the lab, complete the lab, save the lab, close the lab...then an hour later it is back in a "bucket" to be closed. When I have complained about all these steps I have been told its basically a checks and balances system. Everything that we need to do in our office seems to have three to four extra steps from our old vendor. They promised to do all of our billing...well that's a joke. The bill for obvious things and then write off everything else. We are losing money on a daily basis due to this. There truly isn't a thing about this software that I like. I have stated that the next time that I am out looking for a job, that I will ask them who their vendor is, and if they say "Athena", I'm walking out. I never want to have anything to do with this company again.

Excellent

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Combination of billing functionality, EHR and practice management software. Percentage of revenue is charged: if we don't get paid, they don't get paid. Exceedingly robust system with limitless opportunities for expansion and customizing. Excellent customer service.

Cons: Very few things to dislike. When problems require the Rules team to get involved, the process can take weeks. As an example, our state Medicaid recently changed their claim formatting requirements. It becomes a real problem for Athena to take weeks for Rules to make claim formatting compliant.

Athena Reviesw

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I would highly recommend Athena to anyone who is in the market for EMR.

Pros: Easy to use It can be set up how each practice likes it Support from Athena is great and they do what they can to help each individual need

Cons: When scanning in information sometimes looking for specific things is difficult to find. The pricing is a bit much

Overall positive.

Oct 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: For a new small practice, multiple features that allow me to run lean on staff with the automated options. I like the connectivity via the online portal and uploading new patient paperwork. Decreases significant amount of time.

Cons: Like any new system with a lot of features, taking some time to figure out. Still adjusting and editing to make specific for our specialty and practice.

Terrible

Oct 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I will never recommend this system to anyone. Worst system out of the 15 that I've worked on up until now.

Pros: Code searching capability.

Cons: Too many to list. Shortened list: Poor customer service System is not able to be individualized to meet practice needs Reps will drop claims before our internal scrub Payments are posted incorrectly Balances are adjusted erroneously

False advertising

Oct 08, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I do not recommend Athena for anyone.

Pros: Ability to pull assessment and plans from previous notes into the present note which decreases documentation time.

Cons: 1. I was told that Athena does billing and therefore, makes sure claims are clean when they go out. This is not the case. Athena does not do any billing but merely serves as a clearing house for claims and does posting. Athena will also sometimes change items on claims incorrectly, such as place of service, and this will cause claims to be rejected. 2. Also, I was told that I was ready to go live with Athena, only to find out that various insurance information, NPI numbers for providers, etc., had not been entered correctly and caused claims to be held up. 3. I was also told that Athena has pediatric templates (what are called encounter plans) that are consistent with Bright Futures, the guidelines per the American Academy of Pediatrics. These did not exist. The pediatrician has to develop the encounter plans without any template whatsoever. 4. My time seeing patients is longer, I have had to hire a biller and scribe to assist with the additional work and Athena did not compensate me for the lost revenue I incurred because Athena held up claims with their errors for several months before my biller caught the mistake.

My experience with ATHENAHEALTH EMR

Oct 06, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Get a someone on the phone to support your issue is a MAZE to navigate.

Pros: Excellent EMR software. Accessibility from anywhere. Once you get acquainted with the product you like it.

Cons: Billing is horrible. You are misled that by paying over 7% they do the billing. Wrong, you have to do it all. All they do is send it, post it and collect. ANY ISSUE with billing is yours. So you still need a biller. (Add5-6%to your billing costs). Support staff are horrible and inexperienced. I startted in January and its now October ... I am happy with the DOCTOR part, the financial part is a DISASTER.

AthenaHealth EHR

Oct 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: They have a wide array of reports, especially billing and RCM reports. Chronic Care Mgt is developed and usable. They offer a number of training videos and if the staff is given the time to watch them, then in time one can become conversant in using the software. But there is an initially high learning curve even with having experience with other EHR/PMS.

Pros: The EHR/PMS is a unified system that is very all-encompassing and is capable of serving the needs of a broad number of specialties as well as primary care.

Cons: The EHR attempts to do too much and has become too complex in its workings. As a result, when you need assistance on most anything, you will have to create a case for further assistance. I particularly found this very frustrating in trying to resolve A/R issues such as unpostables or unallocated ERAs; especially in light of the fact that Athena earns a percentage of all practi ce revenue and is supposed to be a partner in the initial processing and reviewing of claims, denials and rejections. I found very litte to actually point to what was being done on the front end by their billing personnel.

Once you get past the learning curve Athena is good!

Sep 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Eventually, we learned to work with Athena and for the most part it works quite well. Sadly we couldn't continue to use Athena because they wouldn't do J-code carve outs.

Pros: Electronic scanning/faxing. This is genius! The system does a lot electronically which helped us to trim our staff.

Cons: Billing is okay. Occasionally claims would be in Athena Hold and I wouldn't know they were there until they were past timely filing limits. After many phone calls, Athena couldn't give a good reason why they weren't dropped. Athena writes charges off after a certain time period. That's not good. Patient charge screens can be very difficult to interpret. Claims that are worked by Athena are no help at all. They leave pointless notes on the claims and don't actually resolve the issue. It takes our billing lady one phone call and she gets it taken care of.

It seems like Athena went out of their way to make an incredibly complicated system

Sep 22, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: EMR system is okay but definitely not superior to competitors including the free EMRs out there

Cons: The system is not intuitive at all. I had to call customer support for just about everything including just to verify that I had done things correctly as I learned early on that even if it appeared like something was done correctly, it wasn't- I either wasn't in the correct "area" or I didn't then go to step 2 (for things that really don't need to have more than one step!) There are several areas in the system where you can leave notes that appear to be communication notes with the Athena staff- but NOOOOooo, these notes just sit there for your own amusement. If you want Athena staff to do something or be aware of something, you better call (and chances are you'll get customer support based in India FYI).

The bigger they've gotten, the worse they gotten, both in terms of software and customer services

Sep 18, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: It was once a good company. Now they make unacceptably frequent (and serious) mistakes. They have also absconded on responsibility by doing away with individual account agents. There used to be one individual responsible for our account, and we went to her with any problems. Now they have teams of useless agents that are responsible for everything as a group. Which means no one is responsible. And nothing gets fixed.

Pros: It used to provide very comprehensive service and was easily navigable. It also used to have American employees who were concerned with fixing their mistakes.

Cons: They have apparently gone cheap on programmers and customer service agents, outsourcing to somewhere in southeast asia. What used to be quick and easy now is time-consuming and laborious. We've had to hire an extra employee because of one unfortunate change that Athena made two years ago, getting rid of the calendar sidebar so that you have to refresh every time you want to go from a patients chart back to the daily calendar to process all the patients. They promise over and over again they are working on fixing it. Two years later, they still have figured it out.

New to athena

Sep 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I help my sister with her systems at her practice and she says it is very useful because it understands medical lingo and requirements

Cons: She (my sister) doesn't like that, to record a visit she has to check off every step that is propositioned by the software even if it is just a simple check up

Not what you pay for

Sep 14, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: integrated with a lot of other systems tracks meaningful use patient portal so patients can contact us

Cons: Price almost tripled to remove billing and scheduling abilities No customer support for portal issues Customer support for office issues can sometimes take days to be resolved or you just don't hear back

extremely timely system with alot of things to do to complete a task

Sep 14, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: I would not recommend this system if you do any in house and send out testing

Pros: evidently the prescription portion of this system is OK. the scheduling seems to appear nice but again a lot of work for your front desk folks

Cons: the testing and resulting portion of this system is very discombobulated a lot of work to complete simple tasks

Good, but not great.

Aug 29, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Overall, Athena is good enough to select as an EMR for urgent care after you put in hundreds of hours to get it set up how you would like it. If just starting out, Athena would not be my first choice. There are other better options that perform better and costs less. Once you start with Athena, it's hard to switch EMR's bc of the lockbox and the fact of losing all patient data.

Pros: - I like the ability to customize "most things" in Athena. It would be nice to have more flexibility to customize layouts like the classic version of Athena. - Once you create templates, the charting can be completed fairly quickly. - Epocrates is built into the Athena order screen.

Cons: - Only 1 person at a time may enter and/or complete orders. - Expensive % of collections cost. - Not geared towards Urgent Care. - Minimal reporting options for the clinical side.

Horrible experience. borderline fraudulent practices

Aug 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Support was terrible once they sign you on (prior to that they will tell you stuff to bait you in). they also took for money deposit and then left me high and dry. I could not get calls back and emails were responded to 1-2 days late. The implementation specialist person they assigned to me was a bit clueless and was too busy to help. Instead of helping you, they give you more work to do. When i realized that the service was going to be terrible and that they were just going after easy money (the easily reimbursed charges), I told them i did not want their service. Now, they refuse to reimburse money they took (deposit) which was supposed to be refundable... despite having no right to it (supposed to be charged a percentage of charges collected right). For anyone starting a practice or trying to build one, just think twice before you use them. Will be filing a complaints regarding their borderline fraudulent practice with local district attorney.

Do not consider this company

Aug 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This company is also owned by the Bush family

Cons: This company grew too large. They are now just focused on getting a percentage of your collections, even if they were cash paying patients, even if they were incentive payments from medicare. The tech support is horrible. They don't even know how to use the EMR and you receive no training. Your set up mainly consists of them figuring out how to get all your collections to go their "lockbox" where they will always have access to it.

Thought it was going to be quick and easy, but turns out it is just like any other EHR that is painfully time consuming to use.

Aug 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: There's GOT TO BE A BETTER WAY

Pros: Great customer support people who are extremely helpful and work hard to help with any issue that may arise.

Cons: It's no different then any other EHR in that it is time consuming, cumbersome, and painful for any clinician to have to deal with. Railing at the whole system as well as the software.

Would not recommend this service

Aug 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Very disappointed, I changed my EHR and billing service to another carrier

Pros: No contract, No monthly cost, which is good for start up, but the support is so bad that it hurts start up companies.

Cons: The worst customer service. No real support. Confusing software. Financial is the worst, the banking team refused to help or take there time to speak with you.

Tolerating but not happy

Aug 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Don't

Pros: Not much. icons for major sections helpful, portal works well, accessible easily out of office. blah, blah, blah

Cons: inconsistent support quality and availability, poorly designed User Interface, changes with "upgrades" usually worsen the use, etc etc etc

Very nice product, harder to understand pricing

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Popular system used by a lot of practices, so integrates really nicely with a lot of systems and has had plenty of use to get all the bugs worked out.

Pros: AthenaHealth's EMR looks great and has all of the functionality one would want. There is a big focus on billing and the billing algorithms are continuously updated to make sure practices bill and get reimbursed as efficiently as possible. Integrates with Chiron for easy telemedicine accessibility.

Cons: I found it hard to determine pricing. There is a cost component per amount billed, but after three conversations, I still didn't have a cost estimate or understand the structure, so moved on.

Good software

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: You can use Athena for every step of the healthcare process. From checking in patients, entering their insurance information, even verifying Medicare.

Cons: They have a lot of changes, most of which we do not get a heads up for. For example, on Monday our system looks like it always has, then on Tuesday there has been an update which changes the way you do things.

Great EHR

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Awesome system

Pros: Ease of use and access to lots of things, e-referrals are so easy and quick, love seeing lots of info about the patients on one screen

Cons: Can't do certain things on certain screens or get back to patients charts easily. Have to go through lots of steps to order things.

Easy to set up

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Love the patient portal. Love communication with family/patients thru Athena. Easy to set-up patients.

Pros: This product is great for patients can look up and view their medical record. The option that you can send the provider a message thru the patient portal is a plus. I actually like this a lot better then calling as you do not feel so rushed like you do sometimes when you call the office.

Cons: It is a great way to view your records and communicate with the provider, but if you are a group that takes care of the elderly it can be difficult for the patient to use.

New EHR

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: We haven't gone live yet so we don't know how well we like it.

Pros: So we like our customer service with the onboarding. They have an incentive to help us make money. We look forward to working with them.

Cons: The customer service can be slow to answer questions but answers are usually given within the day. We don't know exactly what we don't like yet.

Why we are leaving Athena....

Jul 17, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: Product/company has not lived up to the promises made to increase cash flow. It's difficult to have control over claims and numerous times we found service items that were written off by Athena rather than being researched for additional reimbursement. We feel Athena is not a good match for a small practice. Cost of numerous features that a small practice does not utilize makes the cost of Athena too expensive.

Pros: Insurance eligibility checking system. Data entry of claims easy to navigate. Basic scheduling was ok.

Cons: Having funds go to your specific bank, then having to transfer monies making cash flow delay for the practice by several days. Very time consuming to find correct insurance plans, need a way to identify insurance payor by EDI number. Customer service needs required long hold times and we feel this was a significantly poor use of our staff time.

One electronic medical records

Jul 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: So much easier than paper charts. Less paper use. Readable dr notes . Accurate input of info and no more guessing what dr wrote.

Cons: To this point I have no cons to report on this software. It does everything that sold me on the product to begin with.

Athena

Jul 14, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Athena is a great product if you are just going to use it and do the billing on your own (in house). The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support. We also experienced many issues with the reminder call service leaving blank or incorrect messages. I can say that the program is VERY easy to navigate, the patient portal is a nice layout, the interfaces work very well for labs, faxes and pharmacy requests. Overall I would not recommend Athena to anyone because of the cost and the horrible customer service and repeated billing mistakes.

Pros: user friendly sorts electronic faxes electronic orders assists with MU reporting nice/patient friendly patient portal appointment reminders AR/productivity reports are easy to read and run

Cons: customer service is severely lacking chronic problems with posting payments EOB erros document issues the cost is crazy high issues with reminder calls not being sent correctly

Great - fully integrated EHR

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very intuitive, easy to access information when and where you need to. I like the billing and communication integration .

Cons: A lot of clicks to meet MIPS requirements. It would be nice to have a feature to hover and see information.

Practice Manager

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This is not recommended for a small provider office or if you are using a different software for documentation of the patients health history.

Pros: I cant say that this product has any easy aspect to it. It does have a nice eye friendly view but has many difficult ways to do things.

Cons: If you want to print any reports you have to do this in excel. If you have any staff that are not savy in Excel it makes it more difficult to be able to function daily in the office. It takes a long time to learn to do their reporting and even then you have to be a genius!

Making My Life Easy

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Athena is customizable and assists our practice in every aspect. Having our billing and our EHR in one system that has a great support system really makes everyone's job easier.

Pros: Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform. Plus Athena follows up on my claims!

Cons: Sometimes Athena has holds or denial reason that may not be the most accurate. I have to reach out to Athena to assist in resolving the issues. (which is very easy to do) We also have to customize our templates to fit our specialty and services we provide. Once we get the templates fixed, it makes dictating so much easier.

Robust, easy to use system.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It is a great system, a lot to learn at first but once you learn the system it is easy to use, and everything flows. When in the chart everything is there and easy to find, you go the the patients demographics area and again anything demo or insurance, billing etc is all there. Great system, I've been using athena since 2012 and it is top notch.

Pros: Ease of use. Great tracking tools, robust templates and reporting system. Visually easy to follow. At any point in the visit you can see where the patient is at and for how long.

Cons: I wish it contained its own LIS (Lab Information System). Other than coming up with this I cannot think of any Cons.

ABSOLUTELY WONDERFUL!!!!!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super easy to learn and use. This program takes a lot of the guess work out of processes providing detailed directions, videos and customer service support. Claims are easy to create and bill out. The A\R functionality of it is absolutely amazing.

Cons: There are no true Cons to this program. If there is every an issue, ATHENA works diligently to rectify any negative situations.

Athena: powerful but no support

Jun 08, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Help is too hard to get even for easy questions. And it seems each person you get to will tell you that is not their area of knowledge

Pros: For the physician, templates are easy to make and the notes are very readable. Easy to navigate thru an encounter note.

Cons: NO help with billing. Payers were not set up correctly after multiple calls and hours on the phone. Then you are left to fix things yourself and figure out all the "kick" codes to resubmit. Definitely NOT the RCM that they advertise

Disheartening, despite ok start, progressively worse over time (less than 6 mos) and continues

Jun 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Marketed as a product for multiple disciplines and specialties, however, does not support occupational therapy services. OTs are told to use PT templates and configurations despite (1) potential conflicts with documentation for reimbursement and (2) being initially told that OTs were a supported discipline. Account managers are not useful as they refer back to the service center for all issues. It is an endless cycle. Not knowingly, we were not set up properly before launch, and despite repeatedly telling the AM that the system wasn't sufficient for us and that we had to work harder to make it work for us, 7 months later we find that ours is not configured as it should have been. This was discovered after connecting in The community on The resource hub, which is another brush off that The managers refer clients to repeatedly, as well add o-help. There has been no response on this or even consideration of trying to keep a client happy by an account manager. The system is severely lacking and counterintuitive, and if individuals make suggestions for improvement, they are "voted on" for consideration, even if the suggestions or requests are standard in the industry or required by governing bodies. Many requests and improvements are not made. We truly question is up to date and compliant. Clients are told to create templates, or modify current (such as a standard facesheet), by coding them independently. Most medical practitioners (1) are not coders and (2) are not paying for a service that requires more time and effort than less. I was actually told by a higher level account manager that the solution could be to hire an outside coding agency to complete this task (vs it being standard in the existing product or have a dedicated person in Athenahealth that assists with coding needs). The therapist reviews in the hub are not favorable. Individuals considering purchase of system would never know how many years of complaints exist and "make it work" scenarios. Unfortunately, changing EMRs is not simple and quick and is often costly. The billing portion is fair but mistakes are still made with submission requiring extra time in "hold" and delays in reimbursement. AthenaClinicals is just horrible. There is a definite environment fostered within Athena that is brush off, dodge issues, let clients figure it out, and if they leave "oh well." We are disheartened and infuriated at the same time. If our practice had the same reviews, both public and internally, I would be very ashamed, take a step back, and wonder where things went wrong, let alone REALLY wrong. Bottomline: if anyone sees this who is considering Athena, regardless of discipline, go with another service provider. We as existing clients see ALOT in the community feedback on our resource hub. You will be entering something that you will then be prepared to get out of with excess cost.

Pros: Practice management reports and features are in abundance if that is your priority. The reminder call system does what it is supposed to. Community section in resource hub lets you know that others are just as frustrated and upset. Most of the customer service reps are very pleasant and helpful when the functionality or configuration is there; of it is sub par and missing, they do apologize.

Cons: The clinical documentation product is terrible. Supports physician- based practices vs rehab/OT/PT (though clients can see comments on product for all disciplines). Lack of quality templates that are compliant with regulatory agency requirements. Lack of feedback options. Lack of support. Account managers do not actually help to manage any issues you have with product. Very time consuming to call in for support repeatedly. Athenahealth clearly does not review feedback on community resource hub. Individuals that process Athenafax can be lazy and not process items with documents clearly identified with Athena identifiers/ printing, leaving in review for practice to handle (extra work). Honestly...too many cons to list.

Initial set up fine, but frustration once into use of Athena

May 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: please do your research and make sure you know what you are getting. I am sure for some, this works great, but if you have issues or quirky IPA, getting Athena to help to make your claims go through can be painful. Too many clicks on PM system to get things done quickly. Better layout of the calendar for schedule would be nice.

Pros: good customer service team - though sometimes cannot resolve issue right away, always courteous and willing to help

Cons: cumbersome with multiple back and forth to make changes specific to your practice needs. Their insurance AR may look good, but that's because if they cannot figure something out, they will send a statement to the patients so the AR for "self pay" is outrageous.

It could be better

May 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Cloud-based. Easy install and deployment. Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons: Athena was originally used as a practice management tool. There seems to be some lacking in simple functionalities. For example, the lack of a search functionality in the report tools. There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service. Put in a request to build an interface and they told me that it would take over 3 months to assign an engineer to my ticket. That's not including the time it would take them to put it in place.

Athena health very time consuming to use, lack of direction provided from athena health as to flow and productivity.

May 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Athena has been a real disappointment and hassle to deal with. I spend more time on Athena EMR then I do with patients. This was not the case with out other two EMR systems. We just wanted to combine billing and patient's notes in one system thus we switched to Athena.

Pros: It is an EMR system to use, can communicate with patients on the portal but have not way of avoiding portal communication.

Cons: Lack of knowledge when you call for support at Athena. Many times I call for assistance and the have no answer and have to get back to you. Inefficient. They state you make more money with them since they have high rate of patient collection. However, we have more patients then ever before with outstanding bills and Athena fail to follow up on patients and these unpaid balances. There is no support for that. Once you sign up for Athena they drop your support and will switch you randomly to new managers to start all over since they cannot follow through. It takes weeks to have a support session with anyone that has some knowledge of the system. They have too many clients and not enough support. After a while, you become numb to it all and give up hope that it will be ever efficient and make practicing easier.

Athena for Clinical Setting

May 12, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Adding orders to the diagnosis is simple and quick. The general aesthetic is nice to look at and it is simple to learn and navigate.

Cons: It would be easier to have the option to toggle between patients instead of returning to the main screen. It would also be more efficient to search and input ICD 10 codes in Athena rather than using Google to search for the codes.

Frustrating!

May 02, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: I started working w/Athena in Aug 2016. Since then our Admin has been advising me to call or web chat, search online & use the search features Athena has to offer. I have NEVER gotten a question resolved by calling. I end up walking the "helper" through the features & page. This was very upsetting. I've been put on hold for 20 minutes at a time while an "advisor" looks up a solution in their manual. As a result, I hung up in frustration. I then received an e-mail confirming my problem had been resolved. What a joke! That seems like it is just to appease the numbers needed. There are no training manuals, no courses to take & definitely nobody to teach a person how to use this program. A rep. who no longer works for Athena set us up years ago. This is not geared towards a specific practice, which is even more frustrating. Hopefully, you can respect the time I took to write this review & improve your program. It would be great to receive training as well, or at least an instruction manual.

Pros: billing features are simple; insurance program automatically runs insurances to see if they are active

Cons: I've been in Ophthalmology for over 15 years. As a scheduling manager, the features are not user-friendly, as I have worked with 4 different programs. Look to NextGen for template applications & features. It would be great to implement them to Athena. There are color coded columns, ability to apply templates over templates without taking out exception days, ability to write a VISIBLE book note at the top of the doctor's schedule to alert the schedules, etc. Also, the features include looking a multiple doctors schedules at a time and even ability to view several different books or multiple doctors!

Looking out for THEIR bottom line

May 01, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I would NEVER recommend Athena products. Other providers cautioned me against choosing such a large company to partner for EMR/Billing because larger companies are not as concerned with each customer as smaller companies. We found this to be 100% true. Athena was only concerned with THEIR BOTTOM LINE AND THEIR LOST COSTS. The sales rep even had the audacity to tell me that the cost of my two training sessions exceeded the money deposit which means they value each training session at cost. As a small business, I cannot overstate how disappointed I am in the service and experience I had with Athena.

Pros: Offer more features than competitors. Athena is a larger EMR company with a large network of providers in many specialty areas.

Cons: Had an "expiring" deal to pressure us into signing up. Material facts of our arrangement changed and Athena would not refund our deposit so our company lost money for the two training sessions we received. Full EMR/Billing software suite VERY expensive (over 9%) compared to industry.

Athena EHR

May 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: very intuitive full service EHR with the ability to customize. All in one package to include billing and documentation is seamless

Cons: The Macintosh platform is not as well supported as windows. Functionality on a mobile device is limited

front desk

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: ease of check-in and check out process I like that we can use ipad check in because that saves a lot of time.

Cons: buckets can be confusing to navigate and when issues arise resolution is delayed causing a lot of frustration especially when issues reoccur.

Athena Health Billing is very user friendly.

Apr 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: On the billing side of Athena Health, I feel that it is very user friendly. It is rather easy to find tools for assistance and looking up certain CPT and diagnosis codes for ICD-10.

Cons: I feel that there are certain things in dropping claims that Athena could work better on such as submissions and follow ups. I also believe that the scheduling and templates could use some improvement.

AthenaNet review

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Athena is the best system I have used in a medical office.

Pros: -Easy to find people by DOB, last name or phone number -Much better than paper charts -Easy to schedule

Cons: -Does not always let you know when making a duplicate chart -Issues with credit card machine every now and then -Issues between Athena and chrome

A very please Doctor , and owner of a small practice

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Versatility , The product can do everything . It makes my work day concise organized and effortless.

Cons: It takes a few months to figure out all the various features . Athena uses a unique vernacular , which can be confusing . But once adapted is GREAT!.

Athena--sometimes feels like war.

Apr 27, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Overall, the system is fine. (It's better than what we did have). Calling Athenahelp is usually a struggle that doesn't produce much result and leaves you disappointed. I think that Athena chat could benefit greatly from the ability to enter your extension or location. A lot of our doctors travel to different offices and when you need to reach the staff, it is hard to know where they are. It would be great it Athena chat, you could put a personalized status. Instead of just the drop down of "available, busy for 1 hour, etc". It would be great if we could personalize it to say "ext. 555" or something.

Pros: Printing school/work notes & visit summaries at the end of the visit is convenient. Automated phone calls, portal communication & ease are both very positive assets for Athena. Charge entry and the tools available to process claims are very helpful as well.

Cons: "Tasks/buckets" and their routing leave a lot to be desired. Internal communications are not routed to the originating department & then must be asked back to them by other departments. Labeling documents could also use the ability to attach more than one order to results. When you have multiple lab results coming back on one fax and you can only attach it to one order, that leaves a lot of orders look as if they are unfulfilled.

Athena EHR review

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it is very easy to navigate through. Check in and check out process is very user friendly. Scheduling appointments is also very easy

Cons: We have a lot of issues with Athena that are not easily resolved, which really impacts our day. It seems like we have repetitive problems that keep occurring.

Overall great program but support tickets need to be addressed quickier.

Apr 26, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, EMR and billing in one system, card on file, works with other outside companies, instant messaging

Cons: Credit Card Machines not working correctly, support tickets take too long, payment plans can not be added to account until claim is processed

It is the best and professional software.

Apr 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy and has all the tools you need. It's friendly use and very professional. When I use it I adapt very fst to the system.

Cons: I don't have anything negative to say because I just like alot the system and is very affortable to get.