--- title: "athenaOne Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about athenaOne Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more." source_url: "https://www.capterra.com/p/98735/athenaOne/" page_type: "product" language: "en" --- # athenaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) athenaOne ## What is athenaOne? athenaOne is a healthcare software that enhances clinical effectiveness, patient experience, and financial performance. The platform includes a customizable electronic health record (EHR) with specialty-specific workflows, real-time patient insights, and mobile access. It also offers practice management software to streamline efficiency and collections, as well as patient engagement tools for better communication. ## What is athenaOne used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 912 user reviews Reviews sentiment Positive 70% Neutral 13% Negative 18% Pros & cons Intuitive and efficient design Flexible information accessibility Frequent technical problems Challenging claims management ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Mental Health / 2026 - Physical Therapy / 2026 - Revenue Cycle Management / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for athenaOne?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.athenahealth.com&name=athenaOne) Rating Breakdown 3.8 +− Features3.8 Value for Money3.6 Ease of Use3.8 Customer Service3.6 Rating Breakdown 3.8 Features3.8 Value for Money3.6 Ease of Use3.8 Customer Service3.6 ## athenaOne Reviewers Verdict Updated August 2026 AI summary - athenaOne suits small to midsize medical practices seeking integrated scheduling, charting, and billing in one platform. - Users appreciate its efficient appointment scheduling, accessible information, and customization options. - It helps teams organize daily operations, centralize workflows, and simplify access for both clinical and administrative staff. - Buyers may need to accept some trade-offs around higher pricing, occasional slow performance, and periodic technical issues. - It fits practices prioritizing unified management and ease of access, but may not suit those sensitive to cost or needing advanced claims processing. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### athenaOne 3.8 (912) VS. [4.8 (534)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (912) Ease Of Use 4.6 (859) Value For Money 3.6 (602) Value For Money 4.7 (786) Customer Service 3.6 (814) Customer Service 4.8 (763) ## athenaOne alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) ## FAQs about athenaOne Overview ### What problems does athenaOne solve? athenaOne solves fragmented practice workflows by connecting scheduling, charting, billing, labs, referrals, and patient messaging in one system. It reduces manual documentation, paper-heavy processes, claim delays, and hard-to-find records while improving anywhere access to charts and reports. Independent practices, physicians, front-desk teams, billers, and office managers benefit most. Answer based on 328 reviews Overview ### Which roles and teams benefit most from athenaOne? athenaOne is most used by physicians, nurses, and medical assistants for documenting visits, coordinating care, and managing patient records. Practice managers, office administrators, and owners rely on it to streamline scheduling, front-desk operations, and reporting, while billing teams use it to handle claims, payments, and revenue cycle workflows. Answer based on 856 reviews Overview ### What company size and industries is athenaOne built for? athenaOne is built for small healthcare organizations, with 81% of reviewers from small businesses and 60% in medical practice. It serves physicians, clinical managers, practice managers, administrators, and healthcare executives, and is also used by hospital and health care organizations at 27%, with limited use in midsize and enterprise settings. Answer based on 912 reviews Features and Usability ### What are the key features of athenaOne? athenaOne includes core EHR and practice management features like charting, appointment scheduling, billing, and claims scrubbing. Reviewers also frequently mention the patient portal for messages, test results, and payments, plus customizable templates and dashboards that support intake, documentation, and day-to-day practice health reporting. Answer based on 264 reviews Integrations ### Which third-party tools and platforms does athenaOne integrate with? athenaOne integrates with Phreesia, DoctorConnect, DeepScribe, PioneerRx, Relaymed, and Eden, covering patient intake, document upload, note generation, pharmacy, lab equipment, and testing workflows. It also connects to Fullscript and PatientIQ, with over 30 integrations available across clinical, patient communication, and practice operations tools. Answer based on 47 reviews Getting Started and Support ### How easy is it to onboard and train a team on athenaOne? athenaOne offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say basic tasks are often picked up quickly by providers, front-desk staff, and less technical users, while admins, billers, and teams configuring templates or workflows usually need more time because the system has a noticeable learning curve. Answer based on 101 reviews Getting Started and Support ### What customer support options does athenaOne offer, and how do users rate the experience? athenaOne offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as knowledgeable, polite, and helpful with step-by-step guidance. Still, experiences vary: some report long hold times, slower ticket resolution, inconsistent expertise, and weaker help after implementation or for complex billing issues. Answer based on 217 reviews Security ### How does athenaOne handle data security and access control? athenaOne uses secure messaging, secure text messaging, secure connections for remote access, password protections, timestamps, and visibility into who can access a patient account. Reviewers also note limits: multifactor authentication is optional rather than default, some note-level restrictions feel insufficient, and cross-permissions can grant broader access than needed. Answer based on 19 reviews Patient portal ### How good is the athenaOne patient portal? athenaOne gives patients easy access to appointments, test results, billing, records, and secure messages in one place. Many patients and practice staff find the portal simple to navigate and helpful for communication, though some users mention slow loading, extra clicks, inconsistent messaging options, and a less personal feel. Answer based on 264 reviews ## Who uses athenaOne? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and efficient design 81% positive reviews out of 189 Most reviewers report ease of use, highlighting intuitive navigation and helpful features that streamline daily tasks. Ben P. Pharmacy Tech, 51 - 200 employees. "There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way." Frequent technical problems 79% negative reviews out of 131 Most reviewers describe recurring bugs, slow response times, and delayed support, leading to frustration and workflow interruptions. Flexible information accessibility 83% positive reviews out of 70 Most reviewers find access to information easy from any location, supporting remote work and efficient communication. Stacey S. Instructor, 1 employee. "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." Challenging claims management 71% negative reviews out of 83 Most reviewers indicate claims processing is cumbersome, with delays, manual steps, and insufficient support for resolving issues. Danielle O. Physician Owner, 2 - 10 employees. "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." Comprehensive healthcare integrations 85% positive reviews out of 27 Most reviewers describe integrations as extensive, enabling seamless workflows across billing, scheduling, labs, and clinical networks. Anonymous User Medical scheduling, 11 - 50 employees. "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." Excessive navigation steps 88% negative reviews out of 33 Most reviewers report clicking requires too many steps, making workflows inefficient and time-consuming for routine tasks. ## Features AI summary Based on 901 Patient Portal reviews Capterra data shows that buyers of Patient Portal software rank the following features as their top priorities: - **Appointment Scheduling** (**63%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **HIPAA Compliant** (**76%**) athenaOne supports all three of the features reviewers value most: **Appointment Scheduling**, **Appointment Management**, and **HIPAA Compliant**. Together, these capabilities help healthcare organizations coordinate patient visits, keep scheduling workflows organized, and protect sensitive health information, allowing teams to deliver a more efficient and secure patient experience. Appointment Scheduling 4.2 (75) 73.33% of 75 reviewers that rated this feature as important or highly important With this capability, you can easily book, reschedule, or cancel appointments and view schedules. Reviewers appreciate the intuitive process and customization options, though some mention occasional glitches, too many clicks, and limitations with the calendar and reminders. Appointment Management 4.3 (53) 83.02% of 53 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling HIPAA Compliant 4.7 (108) 70.37% of 108 reviewers that rated this feature as important or highly important athenaOne offers strong HIPAA compliance, using secure verification and access controls to protect patient data. Reviewers appreciate the system’s focus on confidentiality, security, and regulatory adherence, noting their information remains protected and privacy is well maintained. Charting 4.2 (99) 66.67% of 99 reviewers that rated this feature as important or highly important It gives you convenient access to patient charts, with customizable workflows and efficient documentation. Users think charting is intuitive and easy to update, but some mention that templates can be confusing and navigation sometimes requires too many clicks. Billing & Invoicing 4.1 (58) 68.97% of 58 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Medical Billing 3.8 (78) 57.69% of 78 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider athenaOne 89 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Admissions Management: Handle the registration and admission process for existing and new students - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: With this capability, you can easily book, reschedule, or cancel appointments and view schedules. Reviewers appreciate the intuitive process and customization options, though some mention occasional glitches, too many clicks, and limitations with the calendar and reminders. - Bed Management: The allocation and provision of beds - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Charting: It gives you convenient access to patient charts, with customizable workflows and efficient documentation. Users think charting is intuitive and easy to update, but some mention that templates can be confusing and navigation sometimes requires too many clicks. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Dashboard: Alter the layout and content of dashboards - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - EMR/EHR: Create and securely store digital patient records - For Cardiologists: Intended to be used by cardiologists - For Family Medicine: For family practices - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Neurologists: Designed for Neurologists - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Physical Therapy: Designed specifically for physical therapy practices - For Plastic Surgery Practices: For plastic surgery practices - For Podiatrists: Intended to be used by podiatrists - For Primary Care: Designed for primary care doctors/facilities. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - For Urgent Care: Designed for urgent care/emergency facilities. - For Urologists: Intended to be used by urologists. - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Growth Charts: Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: athenaOne offers strong HIPAA compliance, using secure verification and access controls to protect patient data. Reviewers appreciate the system’s focus on confidentiality, security, and regulatory adherence, noting their information remains protected and privacy is well maintained. - Immunization & Allergy Tracking: Manage updates to member's immunization records and track individual allergies - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Out-Patient Management: Care of patients who do not stay overnight - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Policy Management: Create, manage, and track policies and procedures within an organization - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Quotes/Estimates: Generate quotes or estimates for customers - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Templates: Sample files or documents that could be customized as needed or used as is - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Vaccine Management: Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Web-based Deployment: SaaS, web-based, online deployment --- Get Advice We can help you find the software with the features you need. Features 3.8 (889) 3.8 Based on 889 reviews ## Pricing Value for money 3.6 (602) ### Starting price Free trial available Value for money 3.6 (602) 3.6 Based on 602 reviews ## Integrations [ rater8](https://www.capterra.com/p/177794/rater8/)[ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[ VaxCare](https://www.capterra.com/p/199857/VaxCare/)[ Scribe](https://www.capterra.com/p/252555/Scribe/)[ Rectangle Health](https://www.capterra.com/p/191813/Practice-Management-Bridge/)[ Spark](https://www.capterra.com/p/169855/Spark/)[ Rivet](https://www.capterra.com/p/205843/Rivet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (814) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (814) 3.6 Based on 814 reviews ## User reviews Overall rating 3.8 Based on 912 reviews Filter by rating 5(337) 4(281) 3(125) 2(64) 1(105) Mentioned topic Sorted by most recent TF Taya F. Office manager Hospital & Health Care ### "AthenaOne is a great partner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 11, 2026 I really like the ease of use, at least once you are used to the system. I really like that you can see all important details clearly, and in one place. Pros I really like the layout and accessibility of AthenaOne. It is fairly user friendly and I also love the purple! At first, there can be a lot to learn but AthenaOne's customer service center can answer almost any question, and if you still need more help you can create a case no problem. I love that you can have templates for appointments, keep track of meds, allergies, and problems easily. I really like their recent update where the top of the chart now shows demographic information. Its extremely easy to see all the info you need in one place. Cons Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because of Athena's integration limitation. I do sometimes have frustrations with their billing team, sometimes I will be working on a claim and some employee of AthenaOne will edit the claim or change something when I don't want them to. I've also heard that costs can be pricy and are continuing to rise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kat L. Nurse Medical Practice ### "Athena is the ONE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 27, 2026 Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly. Pros athenahealth is easy to navigate, keeps patient records organized, and improves efficiency with scheduling, charting, and communication features. It also helps improve workflow and access patient information quickly. Cons The system can sometimes be slow or glitchy, and certain features may take time to learn. Customer support and troubleshooting can also occasionally take longer than expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Reneisha H. Clinical and Administrative Support - Medical Assistant Hospital & Health Care ### "One of the Most Streamlined EMR Systems I’ve Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 10, 2026 Overall, my experience with athenaOne was very positive. The platform supported efficient patient workflow management and helped simplify many day-to-day administrative and clinical tasks. Compared to other EMR systems I have worked with, athenaOne felt modern, organized, and easier to navigate, which contributed to a smoother experience for both staff and providers. Pros athenaOne provided an intuitive and efficient workflow that made daily clinical operations feel more streamlined compared to other EMR systems I have used. The interface was user-friendly, appointment scheduling and patient management were organized well, and the platform helped improve communication and workflow efficiency within the practice. I also appreciated the overall responsiveness and accessibility of important patient information throughout the system. Cons Some workflows and customization options could require additional training or adjustment depending on the needs of the practice. Certain updates or workflow changes occasionally created a learning curve for staff members transitioning between processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Veronica C. Digital Media Strategist Education Management ### "AthenaOne Makes Appointment Scheduling Easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2026 Pros I like how easy it is to message my care team when I have a question or need to request an appointment. Cons I don't like the number of bugs and glitches I've encountered, especially in the past year. I hope it gets fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brook L. Nurse and a patient there Hospital & Health Care ### "Don’t wasn’t your time any longer! AthenaOne is where it’s AT!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 14, 2026 Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations. Such as important medical appointments for more serious issues. Pros Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues. It’s the best option and value for the money with excellent security and 24/7 customer support. Cons That I didn’t discover it before wasting time using different appointment managing tools with little to no security regarding my information. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Because Patient Now did not send notifications, they did not reach out to me to do mental Health check ins and they were so disorganized and unattentive, they called me the wrong name for 3 months at appointment scheduling therefore my paperwork was never correct. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP ALISSA P. agent Transportation/Trucking/Railroad ### "Comprehensive and Reliable Practice Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Haley R. registrar Hospital & Health Care ### "athenaOne for the help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 5, 2026 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jacqui B. Therapist Hospital & Health Care ### "Ehr with lots of features. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 3, 2026 Ehr with a lot of features, however it is time consuming to use and set up. It does allow for submitting claims easily. Pros Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great. Cons Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC alyssa C. manager Health, Wellness and Fitness ### "Healthcare software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 April 2, 2026 Overall, for being a small business, we did not have a good experience. For the price you are paying, you should be able to get ahold of someone from every department, not have to use a middle man. Pros I liked that Athena included everything you would need in the software. It was not the simple version, you were able to do everything from the same software. Cons I did not like how athena outsourced quite a bit. Billing was outsourced, so trying to get anything answered on that in was a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kathleen A. Medical assistant Medical Practice ### "Easily accessible" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I think this is a great platform to use when booking appointment and and speaking to your doctor directly. Pros I am able to schedule my appointments and talk to my doctor. It is very convenient and easily accessible. Cons A lot of times I’m am not able to see many options for appointments but when I called directly, I have more options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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