# athenaOne Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about athenaOne Software - reviews, pricing plans, popular comparisons to other Patient Portal products and more. Source: https://www.capterra.com/p/98735/athenaOne --- # athenaOne Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) athenaOne ## What is athenaOne? athenaOne is a healthcare software that enhances clinical effectiveness, patient experience, and financial performance. The platform includes a customizable electronic health record (EHR) with specialty-specific workflows, real-time patient insights, and mobile access. It also offers practice management software to streamline efficiency and collections, as well as patient engagement tools for better communication. ## What is athenaOne used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 911 user reviews Reviews sentiment Positive 70% Neutral 13% Negative 18% Pros & cons Intuitive and efficient interface Remote information accessibility Frequent technical and support problems Complex and delayed claims processing ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - e-Prescribing / 2026 - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Mental Health / 2026 - Physical Therapy / 2026 - Revenue Cycle Management / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 - Patient Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for athenaOne?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.athenahealth.com&name=athenaOne) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### athenaOne 3.8 (911) VS. [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price Contact vendor Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (911) Ease Of Use 4.6 (858) Value For Money 3.6 (601) Value For Money 4.7 (785) Customer Service 3.6 (813) Customer Service 4.8 (762) ## athenaOne alternatives [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (96)](https://www.capterra.com/p/159263/Better/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.0 (1,283)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) ## FAQs about athenaOne Overview ### What problems does athenaOne solve? athenaOne solves fragmented practice workflows by combining scheduling, charting, billing, referrals, labs, and patient messaging in one system. It reduces paper handling, duplicate data entry, claim delays, and hard-to-find patient information. Ambulatory clinics, independent physicians, billing teams, front-desk staff, and remote providers benefit most from faster visits and clearer financial visibility. Answer based on 328 reviews Overview ### Which roles and teams benefit most from athenaOne? athenaOne benefits clinical staff, practice administrators, and front-office and billing teams that need one system for care delivery and operations. Physicians, nurses, and assistants use it for charting and patient management, while managers, owners, receptionists, and billing specialists rely on it to schedule visits, run workflows, manage claims, and oversee practice performance. Answer based on 855 reviews Overview ### What company size and industries is athenaOne built for? athenaOne is for physicians, clinical and practice leaders, and healthcare administrators, with 81% of reviewers from small businesses and 60% from medical practices. It also serves hospital and health care organizations at 27% and midsize to enterprise settings, with 12% and 7% of reviewers respectively. Answer based on 911 reviews Features and Usability ### What are the key features of athenaOne? athenaOne includes core EHR and practice management features such as charting, appointment scheduling, billing, claims scrubbing, and patient portal access. Differentiating capabilities include customizable templates, insurance eligibility verification, secure messaging, and reporting dashboards that help practices manage documentation, payments, and patient communication in one system. Answer based on 264 reviews Integrations ### Which third-party tools and platforms does athenaOne integrate with? athenaOne integrates with Phreesia, DeepScribe, DoctorConnect, Epion Check-In, PioneerRx, Relaymed, Eden, and PatientPop. Reviewer mentions highlight patient intake, chart documentation, pharmacy data exchange, lab equipment interfacing, document upload, test result access, and marketing tools. Official catalog listings indicate more than 20 integrations overall. Answer based on 49 reviews Getting Started and Support ### How easy is it to onboard and train a team on athenaOne? athenaOne offers in-person training, live online sessions, webinars, documentation, and videos, so teams have several ways to learn. Reviewers say front-line staff and providers often pick up basics quickly, especially with step-by-step modules, while admins, billers, and practices changing workflows usually need more time due to a steeper learning curve. Answer based on 101 reviews Getting Started and Support ### What customer support options does athenaOne offer, and how do users rate the experience? athenaOne offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, knowledgeable, and willing to walk through issues step by step. However, experiences are inconsistent, with some reviewers citing long hold times, slow ticket resolution, and uneven expertise for complex billing or technical problems. Answer based on 216 reviews Security ### How does athenaOne handle data security and access control? athenaOne uses secure connections, secure messaging and text messaging, visible account access tracking, timestamps, password protections, and optional multifactor authentication. Reviewers also note limits: MFA is not enabled by default, some permissions feel overly broad or cumbersome, certain notes cannot be restricted enough, and frequent sign-ins and password changes can slow workflows. Answer based on 19 reviews Patient portal ### How good is the athenaOne patient portal? athenaOne gives patients easy access to appointments, test results, billing, records, and provider messaging in one place. Many practices and patients find the portal clear and convenient for everyday communication, though some report slow performance, inconsistent messaging options between providers, and a less personal feel. Answer based on 264 reviews ## Who uses athenaOne? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 115 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 115 reviews Administrative 36% Administrative 36% Health & Medical 30% Consulting 4% Education & Learning 3% Others 26% Top industries Based on 115 reviews Hospital & Health Care 42% Medical Practice 28% Health, Wellness and Fitness 22% Education Management 4% Other 4% ## Pros and Cons Intuitive and efficient interface 81% positive reviews out of 189 Most reviewers find ease of use important, noting intuitive navigation and simplified daily clinical operations. Ben P Pharmacy Tech, 51 - 200 employees. "There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way." Frequent technical and support problems 79% negative reviews out of 131 Most users report recurring bugs, slow resolutions, delayed updates, and inconsistent support hinder daily operations. Remote information accessibility 83% positive reviews out of 70 Most reviewers describe access to information as convenient, with web-based, secure, and mobile-friendly features. Stacey S Instructor, 1 employee. "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." Complex and delayed claims processing 71% negative reviews out of 83 Most users comment claims processing is cumbersome, with slow resolutions, manual interventions, and frequent payment delays. Danielle O Physician Owner, 2 - 10 employees. "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." Comprehensive healthcare integrations 85% positive reviews out of 27 Most users report integrations connect EHR, billing, labs, and networks, streamlining workflows and improving care. Alexis M Medical scheduling, 11 - 50 employees. "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." Excessive navigation steps required 88% negative reviews out of 33 Most reviewers indicate clicking involves too many steps, causing inefficiency and frustration in routine tasks. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.7 (108) 70.37% of 108 reviewers that rated this feature as important or highly important athenaOne offers strong HIPAA compliance, ensuring patient data is secure and only accessible to authorized users. Reviewers appreciate the robust privacy measures, verification steps, and clear guidance on information sharing, noting their information remains protected and confidential. Charting 4.2 (98) 66.33% of 98 reviewers that rated this feature as important or highly important It gives you convenient access to patient charts, notes, and medical records. Users think charting is easy, customizable, and efficient, with helpful templates and workflows, though some mention too many clicks and occasional complexity for specialized documentation. Appointment Scheduling 4.2 (75) 73.33% of 75 reviewers that rated this feature as important or highly important With this capability, you can easily book, adjust, and manage appointments. Reviewers appreciate the intuitive and efficient scheduling process, calendar overview, and customization options, though some mention occasional glitches and a desire for fewer clicks or improved calendar functions. Medical Billing 3.8 (77) 57.14% of 77 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Records Management 4.3 (66) 69.70% of 66 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Claims Management 3.6 (65) 49.23% of 65 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies athenaOne 89 features Integrate with a third-party accounting system Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage various aspects of appointments including booking, rescheduling, canceling With this capability, you can easily book, adjust, and manage appointments. Reviewers appreciate the intuitive and efficient scheduling process, calendar overview, and customization options, though some mention occasional glitches and a desire for fewer clicks or improved calendar functions. The allocation and provision of beds Create, manage, and send invoices or bills to customers Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process It gives you convenient access to patient charts, notes, and medical records. Users think charting is easy, customizable, and efficient, with helpful templates and workflows, though some mention too many clicks and occasional complexity for specialized documentation. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Track and report regulatory data to either internal management or external stakeholders Alter the layout and content of dashboards Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Electronic storage of drug information such as name, brand, appearance, etc. Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Create and securely store digital patient records Intended to be used by cardiologists For family practices Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed for Neurologists For obstetrics and gynecology (OB/GYN) practices For medical practices that specialize in the diagnosis and treatment of eye disorders Specialized software for Orthopedic practices Designed for pain management practices & departments Designed specifically for physical therapy practices For plastic surgery practices Intended to be used by podiatrists Designed for primary care doctors/facilities. Must serve psychiatrists/psychiatric practices For mental health professionals that specialize in substance abuse therapy/programs Designed for urgent care/emergency facilities. Intended to be used by urologists. Determine clinically appropriate and cost-effective medications and therapies for patients Growth charts consist of a series of percentile curves that illustrate the distribution of selected body measurements in children Compliant with healthcare rules and regulations around the world athenaOne offers strong HIPAA compliance, ensuring patient data is secure and only accessible to authorized users. Reviewers appreciate the robust privacy measures, verification steps, and clear guidance on information sharing, noting their information remains protected and confidential. Manage updates to member's immunization records and track individual allergies Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Records of patients' medical history Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Access the system via a mobile application Manage and support multiple locations For practices with multiple providers Certified for healthcare IT products based on the results from ONC-ATL Care of patients who do not stay overnight Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Track and organize physician schedules and pertinent information Manage physician availability and schedules Create, manage, and track policies and procedures within an organization Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Generate quotes or estimates for customers Ability to record, store, update, and retrieve information Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Sample files or documents that could be customized as needed or used as is Create treatment plans that document interventions and outcomes to track patient progress Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking SaaS, web-based, online deployment Get Advice We can help you find the software with the features you need. Features 3.8 (888) 3.8 Based on 888 reviews ## Pricing Value for money 3.6 (601) ### Starting price Free trial available Value for money 3.6 (601) 3.6 Based on 601 reviews ## Integrations [ rater8](https://www.capterra.com/p/177794/rater8/)[ Phreesia](https://www.capterra.com/p/131633/Phreesia/)[ SocialClimb](https://www.capterra.com/p/178279/SocialClimb/)[ VaxCare](https://www.capterra.com/p/199857/VaxCare/)[ Scribe](https://www.capterra.com/p/252555/Scribe/)[ Rectangle Health](https://www.capterra.com/p/191813/Practice-Management-Bridge/)[ Spark](https://www.capterra.com/p/169855/Spark/)[ Rivet](https://www.capterra.com/p/205843/Rivet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (813) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (813) 3.6 Based on 813 reviews ## User reviews Overall rating 3.8 Based on 911 reviews Filter by rating 5(336) 4(281) 3(125) 2(64) 1(105) Mentioned topic Sorted by most recent KL Kat L. Nurse Medical Practice ### "Athena is the ONE " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 27, 2026 Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly. Pros athenahealth is easy to navigate, keeps patient records organized, and improves efficiency with scheduling, charting, and communication features. It also helps improve workflow and access patient information quickly. Cons The system can sometimes be slow or glitchy, and certain features may take time to learn. Customer support and troubleshooting can also occasionally take longer than expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Reneisha H. Clinical and Administrative Support - Medical Assistant Hospital & Health Care ### "One of the Most Streamlined EMR Systems I’ve Used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 10, 2026 Overall, my experience with athenaOne was very positive. The platform supported efficient patient workflow management and helped simplify many day-to-day administrative and clinical tasks. Compared to other EMR systems I have worked with, athenaOne felt modern, organized, and easier to navigate, which contributed to a smoother experience for both staff and providers. Pros athenaOne provided an intuitive and efficient workflow that made daily clinical operations feel more streamlined compared to other EMR systems I have used. The interface was user-friendly, appointment scheduling and patient management were organized well, and the platform helped improve communication and workflow efficiency within the practice. I also appreciated the overall responsiveness and accessibility of important patient information throughout the system. Cons Some workflows and customization options could require additional training or adjustment depending on the needs of the practice. Certain updates or workflow changes occasionally created a learning curve for staff members transitioning between processes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Veronica C. Digital Media Strategist Education Management ### "AthenaOne Makes Appointment Scheduling Easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2026 Pros I like how easy it is to message my care team when I have a question or need to request an appointment. Cons I don't like the number of bugs and glitches I've encountered, especially in the past year. I hope it gets fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BL Brook L. Nurse and a patient there Hospital & Health Care ### "Don’t wasn’t your time any longer! AthenaOne is where it’s AT!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 14, 2026 Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations. Such as important medical appointments for more serious issues. Pros Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues. It’s the best option and value for the money with excellent security and 24/7 customer support. Cons That I didn’t discover it before wasting time using different appointment managing tools with little to no security regarding my information. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Because Patient Now did not send notifications, they did not reach out to me to do mental Health check ins and they were so disorganized and unattentive, they called me the wrong name for 3 months at appointment scheduling therefore my paperwork was never correct. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP ALISSA P. agent Transportation/Trucking/Railroad ### "Comprehensive and Reliable Practice Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Haley R. registrar Hospital & Health Care ### "athenaOne for the help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 5, 2026 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jacqui B. Therapist Hospital & Health Care ### "Ehr with lots of features. " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 3, 2026 Ehr with a lot of features, however it is time consuming to use and set up. It does allow for submitting claims easily. Pros Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great. Cons Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC alyssa c. manager Health, Wellness and Fitness ### "Healthcare software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 April 2, 2026 Overall, for being a small business, we did not have a good experience. For the price you are paying, you should be able to get ahold of someone from every department, not have to use a middle man. Pros I liked that Athena included everything you would need in the software. It was not the simple version, you were able to do everything from the same software. Cons I did not like how athena outsourced quite a bit. Billing was outsourced, so trying to get anything answered on that in was a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kathleen A. Medical assistant Medical Practice ### "Easily accessible" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 I think this is a great platform to use when booking appointment and and speaking to your doctor directly. Pros I am able to schedule my appointments and talk to my doctor. It is very convenient and easily accessible. Cons A lot of times I’m am not able to see many options for appointments but when I called directly, I have more options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Erica M. Administrative Assistant Health, Wellness and Fitness ### "Easy to navigate and speak with providers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 Pros I like that Athena is fairly easy to navigate. It has all medical records and appointments and a chat to speak with providers which is super helpful. Cons I feel like it is SUPER outdated. Seems like the whole app/website could use a revamp and I still don't like that there is no way for other providers to have access. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/98735/athenaOne/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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