--- title: "athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is athenaOne the right Pediatric solution for you? Explore 913 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98735/athenaOne/reviews/" page_type: "reviews" language: "en" --- athenaOne 3.8 (913) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues.“ April 14, 2026 TF Taya F Office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because of Athena's integration limitation.“ August 11, 2026 BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations.“ April 14, 2026 NG Nora G CEO and ownerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. “ February 10, 2025 KL Kat L NurseMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly.“ May 27, 2026 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary.“ December 20, 2025 HS Heather S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.“ November 13, 2025 HR Haley R registrarHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful.“ April 5, 2026 ## Showing most helpful reviews Showing 1-25 of 913 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan S. Virtual Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly EMR " July 19, 2025 5.0 Pros EMR really easy to handle for multiple patients. Good for middle to small size practices. I am able to handle multiple records at the same time. Cons It works fine for me. No concerns so far. It does require a computer with good specs to run smooth. It would freeze in older pcs. Review Source LN Lynda N. Director of Patient Care Medical Practice Used the software for: 2+ years ### "AthenaOne All-in-one EHR" February 12, 2025 5.0 Fantastic. AthenaOne has been very supportive when we need assistance. Our Customer Support Manager follows up with us regularly to ensure we are getting what we need--even after almost 10 years! Pros Easy to learn and use. All-in-one system for scheduling, medical records, and billing. Great customer support/service. Cons Some updates don't always makes sense for all users. Alternatives considered [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing athenaOne Cost/system limitation requiring separate program for scheduling and charting Switched from [Practice Partner](https://www.capterra.com/p/198657/Practice-Partner/) System was too old/limited and did not meet requirements. Review Source dS dana S. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Warning: Athenahealth may put you out of business" June 9, 2025 1.0 Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Pros nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. Cons I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. Review Source WD Werner D. Lead Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system to get payment accurately." March 10, 2025 5.0 The learning process was great, live and virtual training was great and proactive. Pros Great to look up patients, great for payments, scheduling patients, medical records Cons limited to upload documents. I did not find any other cons. Switched from [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) The company made the decision to switch due to payments capture. Review Source SD Shacria D. MRC Hospital & Health Care Used the software for: 1-2 years ### "Athena one is..." May 2, 2025 5.0 My overall experience with Athena one was very pleasant and easy to learn Pros There was an easy system to work with when it came to patient charts and scheduling Cons I couldn't access certain medical records or reports until the doctors signed the report Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) The network was slow, out dated and it was constantly stalling. Review Source aS amy S. intake specialist Medical Practice Used the software for: 1-2 years ### "Happy office means happy patients" February 27, 2026 5.0 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review Source HR Haley R. registrar Hospital & Health Care Used the software for: 6-12 months ### "athenaOne for the help" April 5, 2026 4.0 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review Source AP ALISSA P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Comprehensive and Reliable Practice Management Solution" April 13, 2026 5.0 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 6-12 months ### "Powerful platform with some minor drawbacks" February 26, 2026 4.0 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review Source Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "We get it, you’re too important to answer the phone or speak with us directly. " June 22, 2025 2.0 It is a lesson in patience! Don’t plan to log in and do much of anything unless you have a good 20-30 minutes at least! Pros I do like that there is a portal to access my information, access lab/test results, see upcoming appointments and the ability to message my provider. Cons There are quite a few things! Since there is only so much space I will summarize! In a nutshell, the portal is incredibly slow and very glitchy requiring me to reload the page often and take longer than expected to utilize basic components. (Same case for different providers, different Wi-Fi access, device or computer, it doesn’t matter it’s always that way) It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system. Even though they may be affiliated with a major hospital, an app or portal should at least appear more unique or individualized on the patient end. These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is blatantly obvious I’m just one more patient number in a full database of others. It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up specifically by the practice, but again, it just furthers the cold impersonal nature. It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as if it should say “We have 847 other patient messages in this mailbox that some hourly staff person may or may not check. We have more important matters to attend to and you may or may not receive a response in a few days”. Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to patients. Review Source LAC Leigh Ann C. Office Manager Medical Practice Used the software for: 2+ years ### "5 STARS all the way around!" February 27, 2025 5.0 I give it 5 stars! I wish all practices used this software. Pros This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. Cons In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) This was the practice choice. I had nothing to do with that, but I was pleasantly surprised! Review Source RS Raneen S. medical receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Athena one " March 17, 2025 5.0 Pros Athena dose help with scans and confirmation calls. Cons nothing I don't like about Athena, it's super helpful. Switched from [Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) got partnership with another company who dose use Athena one. Review Source TE Taya E. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Great EHR system!" May 14, 2025 5.0 Pros I love that athena is easy to navigate and I really like that their setup is not too busy. I feel that other EHR systems tend to have a lot of words and buttons and colors all over your screen but athenaOne is aesthetic and functional. I love that with the recent update you can now see the phone number and insurance on your screen during intake. I also like that you can access electronic fax's, patient messages, clinical and admin documents all in one place. I love that athenaOne has the option to do athenaCapture; it makes it seamless to upload patient pictures and insurance cards. I almost never experience issues with athenaOne and I am really greatful that they have such easy support resources. It is always helpful to see their posted articles about related issues, and that you can easily chat with someone or create a cases if you are having an issue in the system. I also love the extent of prep work that I can enter for patients, such as intake prep and preparing order sets and encounter plans. Cons I had some critiques with athenaOne that have now been updated in the recent update! Some cons I have experienced are that sometimes it is slow to load. With this, when I go back to the home page sometimes it will switch my homepage from clinician to non-clinician and I have to switch it back. Review Source VR Verified Reviewer Owner Alternative Medicine Used the software for: Less than 6 months ### "Simple but could get expensive" August 9, 2025 4.0 AthenaOne is powerful and can seriously streamline your practice if you want one system for everything. It’s especially good for keeping billing on track and staying connected with patients. But… it’s not cheap, setup can be a pain, and the interface still makes you do more clicking than you’d like. Small practices especially need to weigh the cost against the convenience. Pros Enjoyed the simplicity of integration and implementation. EHR, billing, scheduling, patient portal… all connected so you’re not juggling multiple logins. Cons The pricing can get complicated. The more money your practice makes, the more they take. Not great if you’re a small shop. Review Source NG Nora G. CEO and owner Medical Practice Used the software for: 2+ years ### "Excellent Medical Software" February 10, 2025 5.0 My success is because of Athena One. There have been multiple times that I grow in directions that Athena One found for me. For example, the CCM program is a big success for us; this came from the Athena platform. We also have a robust ALL TEXT to our patients when we have specific messages to all our patients, this is a wonderful feature that contributes to our success as a company serving our community. Now we will be rolling out Vitamins to help our patients maintain health via this natural holistic approach. Again, Athena introduced this idea to me. I appreciate the interconnectivity and authentic desire to help. It has been a good partnership for Garza Medical Group. Pros I cannot do what I do without Athena. My company was founded about 5 years ago; with a startup patient population at that time of ZERO. Now, we have over 8600 patients. As a solo practitioner and a team of 20 staff, we are taking care of our community BECAUSE of the support Athena One provides us. Cons I do not have any issues with Athena. I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. My practice manager can better speak to these details. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Athena is a one stop shop for everything I need. " May 19, 2025 5.0 I use Athena daily. It is where clients are checked in, documentation is done, notes are taken, orders are submitted. Pros Athena has it all. Easy to navigate. Easy to chart information. Easy to make changes when needed. Couldnt ask for better. Cons I personally have not had any issues navigating and using Athena daily. Everything is exactly what I need it to be. Review Source MF Mara F. Interpreter Mental Health Care Used the software for: 6-12 months ### "Great program " June 18, 2025 5.0 Pros I like the way you can set it up and personalized it. Is pretty easy to start with this software. Very happy with it Cons Maybe the membership and price could be based on what the person request and not like a general price. Review Source KJ Kimberly J. high school librarian Libraries Used the software for: 1-2 years ### "App makes communication a breeze!" May 27, 2025 4.0 Mostly positive--like I mentioned the pros outweigh the cons. I wish all doctors used this straightforward system. Pros It's pretty easy to use and helpful to reach the doctor without the extra hassle of a phone call to the office. Cons My complaint isn't specific to this app, but sometimes there's info placed on there before you can reach a doctor to discuss. Review Source BS Brittany S. Owner Accounting Used the software for: 6-12 months ### "Great doctor office app " November 17, 2025 5.0 Pros Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform. Cons I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same. Review Source SK Shawnalee K. Billing Manager Medical Practice Used the software for: 6-12 months ### "Athena Health" March 17, 2025 4.0 It was okay. My customer support system was not that great, and it was a bit frustrating. Pros Athena was aesthetically pleasing. I did not struggle with learning how to use it. Cons This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal. Review Source BW Bucky W. Center Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "I can't wait to switch to EPIC EHR" November 4, 2024 2.0 In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform. Pros The name I guess. The purple color them is also pleasing Cons The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist. Review Source JV Jamie V. Mgr Hospitality Used the software for: Less than 6 months ### "Easy to access" March 9, 2025 5.0 Pros That it keeps the accounts per provider separate for the user using the portal domain Cons That it doesn’t sync records across providers when user logs in via generic portal Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Standard solution for records" November 24, 2024 4.0 Pros Good patient portal for accessing documents and records Cons There wasnt anything I disliked, it is a pretty standard records software Review Source SW Stephanie W. Sr. Manager Fund-Raising Used the software for: 2+ years ### "Great product!" November 13, 2024 5.0 Pros I love how easy it is to sign in and access my information. Cons There's nothing in particular that I don't like, I think it's efficient. Review Source WT Walt T. Therapist Hospital & Health Care Used the software for: 1-2 years ### "Therapist (Mental Health) Review" October 7, 2024 4.0 Overall, positive experience. The help desk folks were very proactive and helpful when needed Pros Athena was very user-friendly, and organized clients effectively Cons It was more geared towards medical notes; some features needed for therapy notes were difficult to work around Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.