--- title: "athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is athenaOne the right Ophthalmology EMR solution for you? Explore 913 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98735/athenaOne/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- athenaOne 3.8 (913) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues.“ April 14, 2026 TF Taya F Office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because of Athena's integration limitation.“ August 11, 2026 BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations.“ April 14, 2026 NG Nora G CEO and ownerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. “ February 10, 2025 KL Kat L NurseMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly.“ May 27, 2026 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary.“ December 20, 2025 HS Heather S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.“ November 13, 2025 HR Haley R registrarHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful.“ April 5, 2026 ## Showing most helpful reviews Showing 1-25 of 913 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reneisha H. Clinical and Administrative Support - Medical Assistant Hospital & Health Care Used the software for: 1-2 years ### "One of the Most Streamlined EMR Systems I’ve Used" May 10, 2026 5.0 Overall, my experience with athenaOne was very positive. The platform supported efficient patient workflow management and helped simplify many day-to-day administrative and clinical tasks. Compared to other EMR systems I have worked with, athenaOne felt modern, organized, and easier to navigate, which contributed to a smoother experience for both staff and providers. Pros athenaOne provided an intuitive and efficient workflow that made daily clinical operations feel more streamlined compared to other EMR systems I have used. The interface was user-friendly, appointment scheduling and patient management were organized well, and the platform helped improve communication and workflow efficiency within the practice. I also appreciated the overall responsiveness and accessibility of important patient information throughout the system. Cons Some workflows and customization options could require additional training or adjustment depending on the needs of the practice. Certain updates or workflow changes occasionally created a learning curve for staff members transitioning between processes. Review Source aS amy S. intake specialist Medical Practice Used the software for: 1-2 years ### "Happy office means happy patients" February 27, 2026 5.0 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review Source dS dana S. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Warning: Athenahealth may put you out of business" June 9, 2025 1.0 Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Pros nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. Cons I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. Review Source HR Haley R. registrar Hospital & Health Care Used the software for: 6-12 months ### "athenaOne for the help" April 5, 2026 4.0 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review Source AP ALISSA P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Comprehensive and Reliable Practice Management Solution" April 13, 2026 5.0 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review Source HS Heather S. Office Manager Medical Practice Used the software for: 2+ years ### "Athena One" November 13, 2025 2.0 Overall it is not a horrible EMR, it does have a lot of features that other EMRs do not have. Athena One is expensive, they take over 7% of all the money brought into the practice. Pros Athena does have all the bells and whistles for a private practice EMR. It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily. Cons If you have a problem you need to solve or you need help with any of the features Athena offers you have to create a case with the CSC. The CSC is not helpful, asking one question takes anywhere from 10-30 min to solve if it gets solved, a lot of the times they have to escalate it to the internal team and get back with you in 7-10 days. Also all of the CSC is hired over seas so their English is horrible and half the time you cant understand what they are saying. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 6-12 months ### "Powerful platform with some minor drawbacks" February 26, 2026 4.0 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review Source AP Absana P. Tier II Technician Information Technology and Services Used the software for: 2+ years ### "A user-friendly Patient Portal with minor drawbacks" December 20, 2025 5.0 My family primary doctor that works at Family Healthcare Associates uses the "Catalyst Physician Group Athena Patient Portal". During my time with them, Family Healthcare associates has used a lot of other Patient Portals, and as a patient, I can say that I do prefer this Athena Patient Portal. Pros I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments, Messages, My Health and Test Results" make it very accessible even for people that have difficultly using/understanding technology, like my mom. Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages. Overall, I have not encounter any bugs or issues and it makes things like paying bills very easy. It's also convenient that test results and medical records(including shot record) is accessible in one system Cons One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary. However, there is an option in settings that allows you to enable, still it does feel a little tedious. Furthermore, the initial setup process at first was confusing, however, it was still manageable. Review Source TW Tabatha W. Nurse Supervisor Medical Practice Used the software for: 2+ years ### "athenaOne Simplified Documentation" February 2, 2026 5.0 Overall, my experience with athenaOne has been positive. It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization. Pros I like how athenaOne centralizes patient information and simplifies documentation, scheduling, and billing in one platform. Cons Some workflows feel overly complex and require too many clicks to complete simple tasks. The system can be slow at times. Review Source JB Jacqui B. Therapist Hospital & Health Care Used the software for: 2+ years ### "Ehr with lots of features. " April 3, 2026 3.0 Ehr with a lot of features, however it is time consuming to use and set up. It does allow for submitting claims easily. Pros Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great. Cons Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming. Review Source LAC Leigh Ann C. Office Manager Medical Practice Used the software for: 2+ years ### "5 STARS all the way around!" February 27, 2025 5.0 I give it 5 stars! I wish all practices used this software. Pros This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. Cons In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) This was the practice choice. I had nothing to do with that, but I was pleasantly surprised! Review Source AL Adrian L. Training Manager Hospital & Health Care Used the software for: 1-2 years ### "Athena one review " March 11, 2025 3.0 I believe it’s a lower tier EHRMd I have used better systems in the past Pros I like the fact that the system is used around world Cons There are two may ways to access a chart Switched from [Experity](https://www.capterra.com/p/14402/Experity/) Experity didn’t work well with our billing department and we lost a lot of money. Review Source RS Raneen S. medical receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Athena one " March 17, 2025 5.0 Pros Athena dose help with scans and confirmation calls. Cons nothing I don't like about Athena, it's super helpful. Switched from [Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) got partnership with another company who dose use Athena one. Review Source TE Tonya E. Quality Informatics Manager Hospital & Health Care Used the software for: 2+ years ### "Quality/Informatics Manager " October 29, 2024 5.0 Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options. Pros The ease of functionalities. CSM access. Cons Not being able to “copy” reasons for visits from one provider to another. Switched from [Practice Partner](https://www.capterra.com/p/198657/Practice-Partner/) We were purchased by a hospital that used Athena. Review Source AH Abigail H. Clinical Director Mental Health Care Used the software for: Less than 6 months ### "Excellent product, poor onboarding implementation." August 21, 2023 5.0 AthenaOne allowed our business to consolidate many of our third-party apps into one complete EHR system. Pros AthenaOne is an all-in-one EHR system that has most, if not all, the features one could want in their EHR. If you wish to consolidate your softwares into one product, AthenaOne is a good option. Cons The worst part of AthenaOne was the lengthy onboarding process. While it is to be expected when switching EHR systems, our original sales representative did not give an accurate impression of just how extensive and lengthy the implementation is. Expect to need several full time employees working only on integration for several months. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing athenaOne Athena was faster to reach out and provide a demo. Pricing with athena is a percentage, Kareo is a flat fee. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant has poor customer service and is less than satisfactory. It does not have many integrated features, meaning that other third-party applications are needed. Review Source LM Laura M. Parent Hospital & Health Care Used the software for: 1-2 years ### "AthenaOne Provider Review" October 30, 2025 5.0 My overall experience with AthenaOne has been fantastic. The ease of use for the providers and customers makes this a medical charting system that is wonderful for small business owners and customers alike. Pros Appointment scheduling and user interface is of the highest quality with this product. I appreciate the efficiency of improvements and how quick & easy it is for customers to utilize the online version of the appointment scheduling and the customer support that is offered is fantastic. Cons At times, the bugs and issues with website improvements can be rather cumbersome. At times, it did take quite a bit of time for the bugs and issues to be rectified. Review Source TP Tamara P. LPN Hospital & Health Care Used the software for: 1-2 years ### "Athena one review" July 7, 2025 4.0 Overall, Athena is easy to navingate and to find things. wish there wasnt so many clicks w tasking. Pros Easy to navigate. I like the shortcuts. I like that u can choose whether to view pt list under status or time of appt. Status is nice because once they are gone u dont have to see them on your list anymore. Cons Would like to be able to check out without having to go into the chart. I dont really love the tasking system. Too many clicks. I wish you could see the pts picture under status like u can under time of appt. Switched from [TouchWorks EHR](https://www.capterra.com/p/216493/TouchWorks-EHR/) company decided to switch to AthenaOne!! Review Source NG Nora G. CEO and owner Medical Practice Used the software for: 2+ years ### "Excellent Medical Software" February 10, 2025 5.0 My success is because of Athena One. There have been multiple times that I grow in directions that Athena One found for me. For example, the CCM program is a big success for us; this came from the Athena platform. We also have a robust ALL TEXT to our patients when we have specific messages to all our patients, this is a wonderful feature that contributes to our success as a company serving our community. Now we will be rolling out Vitamins to help our patients maintain health via this natural holistic approach. Again, Athena introduced this idea to me. I appreciate the interconnectivity and authentic desire to help. It has been a good partnership for Garza Medical Group. Pros I cannot do what I do without Athena. My company was founded about 5 years ago; with a startup patient population at that time of ZERO. Now, we have over 8600 patients. As a solo practitioner and a team of 20 staff, we are taking care of our community BECAUSE of the support Athena One provides us. Cons I do not have any issues with Athena. I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. My practice manager can better speak to these details. Review Source TG Tiffany G. Building service worker Education Management Used the software for: 6-12 months ### "Greatest software for doctor offices" March 22, 2025 5.0 My overall experience has been super great and i recommend for anyone who is looking to add this for their doctor services Pros I absolutely love this app! Its for my family doctor and it has all my appointments, my lab test result's and i can pay any of my copays needed all in this app! I can also send any messages if needed to my doctor as well so its just a super convenient app all around!!!! Cons There isnt anything i can think of that is bad about this software Review Source LL Ladonna L. Medical biller Health, Wellness and Fitness Used the software for: 2+ years ### "Great software and easy to use!!" April 24, 2025 5.0 I used this in a medical setting while working for a chiropractor and i ised it on a daily basis Pros How is easy it was to enter patient demographics, take payment, and enter claims. Cons Customer service was hard to contact and that you couldnt tranfers medical records in bulk Review Source BS Brittany S. Owner Accounting Used the software for: 6-12 months ### "Great doctor office app " November 17, 2025 5.0 Pros Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform. Cons I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same. Review Source SK Shawnalee K. Billing Manager Medical Practice Used the software for: 6-12 months ### "Athena Health" March 17, 2025 4.0 It was okay. My customer support system was not that great, and it was a bit frustrating. Pros Athena was aesthetically pleasing. I did not struggle with learning how to use it. Cons This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal. Review Source BW Bucky W. Center Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "I can't wait to switch to EPIC EHR" November 4, 2024 2.0 In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform. Pros The name I guess. The purple color them is also pleasing Cons The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist. Review Source sG shauna G. packager Hospital & Health Care Used the software for: 6-12 months ### "like the access to my chart" January 10, 2025 4.0 I like it just wish a few bugs were worked out. Pros i like having access to my chart and labs. Cons had trouble trying to get tech support when needed. Review Source JB John B. Member Facilities Services Used the software for: 6-12 months ### "Reliable Experience" December 20, 2024 5.0 Only once did I need customer service. Positive results Pros Ease of use. Interface very user friendly Cons No weaknesses noted. No current problems Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.