# athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is athenaOne the right Patient Portal solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (909) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews HS Heather S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.“ November 13, 2025 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary.“ December 20, 2025 LW Landon W administratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional workflow inefficiencies require some adjustment.“ December 1, 2025 Erika B Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up specifically by the practice, but again, it just furthers the cold impersonal nature.“ June 22, 2025 BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues.“ April 14, 2026 NG Nora G CEO and ownerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. “ February 10, 2025 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments, Messages, My Health and Test Results"“ December 20, 2025 GT George T CEO and CMOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are worthless.“ July 8, 2025 ## Showing most helpful reviews Showing 1-25 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Veronica C. Digital Media Strategist Education Management Used the software for: 6-12 months ### "AthenaOne Is the Perfect Medical Software" July 31, 2025 5.0 Pros I like how efficient it is to use the software. I am able to check into my medical appointment, schedule appointments, and get customer support for any issues, medical or otherwise. Cons I have no problems with athenaOne. The app answers all my questions, concerns, and needs. I would gladly continue using it. Review Source SM Sabiha M. Physician Medical Practice Used the software for: 1-2 years ### "Excellent Medical Records Platform " August 24, 2025 5.0 Pros AthenaOne is a highly convenient medical records platform that facilitates tracking patient information, scheduling appointments, diagnostic and procedural coding, as well as insurance billing and claims. It has an easy to use interface with customer support and advanced security. Cons The system may need to be upgraded or rebooted periodically for the most recent software updates and protection from bugs and issues. Switched from [One Mnet Health](https://www.capterra.com/p/192601/Medical-Passport/) More recent and updated Functionality and features Review Source dS dana S. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Warning: Athenahealth may put you out of business" June 9, 2025 1.0 Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Pros nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. Cons I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 6-12 months ### "Powerful platform with some minor drawbacks" February 26, 2026 4.0 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review Source LN Lynda N. Director of Patient Care Medical Practice Used the software for: 2+ years ### "AthenaOne All-in-one EHR" February 12, 2025 5.0 Fantastic. AthenaOne has been very supportive when we need assistance. Our Customer Support Manager follows up with us regularly to ensure we are getting what we need--even after almost 10 years! Pros Easy to learn and use. All-in-one system for scheduling, medical records, and billing. Great customer support/service. Cons Some updates don't always makes sense for all users. Alternatives considered [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing athenaOne Cost/system limitation requiring separate program for scheduling and charting Switched from [Practice Partner](https://www.capterra.com/p/198657/Practice-Partner/) System was too old/limited and did not meet requirements. Review Source JL John L. CMO Medical Practice Used the software for: 1-2 years ### "Wishing they were better" April 1, 2025 2.0 The only thing that has kept us with Athena is the hassle it will be to change to another EMR. I thought that maybe it was the team that we were working with, but I have contacted two other companies and they have similar issues. I like the overall charting experience. They just tell you they do so much more and to very honest, they just don't. Pros If you are looking for medical software EMR it will get the job done. The basic charting is pretty good. Cons They will promise you the moon. Once you are locked in, they are sorely lacking in fulfilling that promise. I have had this EMR for two years. They told me 3 months to get me up and running. After an extra 4 month and an extra $60,000, we were able to start billing our patients. Their on boarding team did not know what they were doing. They said they seamlessly work with Epic, NOT. They are great with billing assistance, NOT. Trying to get set up with Dragon, all they want to do is sell us their system. After 2 months of arguing, they finally set up a meeting to get Dragon going, I am not holding my breath. If this simple task is screwed up as much as most of the others, we will be leaving. Alternatives considered [ClusterControl](https://www.capterra.com/p/142351/ClusterControl/) Reason for choosing athenaOne They promised me several key features that I was looking for. They just did not follow through. Review Source AD Alex D. Physician Medical Practice Used the software for: 1-2 years ### "NOT Physician friendly: one of the worst programs I have ever worked with " April 18, 2025 1.0 Horrible. I would pay 25K to get out of this as it is costing me more then this on a 6 mo basis. If you like charting and clicking this is the EMR for you!! Pros How it had all the pharmacydosage and quatitiy for a drug. Also how it tells you if a med is covered or not. BuTTTTTTTTTTTTT: This is my seventh EMR. One of the worst I have ever experienced. So many clicks to get anything done and it is worst in the phone and tablet app. I would stay away from this at all cost. This program is designed to capture data so they can sell it in the future. It is not designed for documentation and for physician use. Cons every other aspect of this EMR. Just CPT chat look it up against every ohter EMR out ther and you will see it is horrible. And by horrible I mean horrible. Takes over 2 times to get anything done and the number of clicks is overwhelming. Once you close something it still comes back to you. The education on how to use is all on line and all the videos take alot of time to get to the point. Switched from [Elation](https://www.capterra.com/p/147889/ElationHealth/) The company I now work for made the change. i feel like they now regret it. The physician who made the recommendation is no longer with us. We are all suffering from his influence on the company. Review Source GT George T. CEO and CMO Health, Wellness and Fitness Used the software for: 1-2 years ### "Don't Use Athena One" July 8, 2025 1.0 Terrible. Waste of time. Unable to solve problems in a timely manner. EMR for PCPs-not specialists. Changed our coding without notification or permission and made it worse. Their reply-We'll take responsibility---what does that mean? You will pay the fees? Pros This EMR is good for PCPs. That's it! Cons They take forever to fix issues-if they can. We signed up for their billing service-Total waste of time and their "billing experts" don't have experience with non PCP billing. We've asked for a rep change-which they don't do. Their reps are "lip-service". Major waste of time and money. Seek an EMR that really specializes in what you do---and same for any billing service. Their patient follow up software is mediocre as well as their "bells and whistles". You can run hundreds of reports-but when the software doesn't help in your dx or tx selection, or getting paid-----the reports are worthless. Am in the process of leaving them. I suggest you don't use, or leave. Switched from [AMS Ultra Charts](https://www.capterra.com/p/2359/Ultra-Charts/) They wen't out of business, no longer available. Review Source WD Werner D. Lead Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system to get payment accurately." March 10, 2025 5.0 The learning process was great, live and virtual training was great and proactive. Pros Great to look up patients, great for payments, scheduling patients, medical records Cons limited to upload documents. I did not find any other cons. Switched from [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) The company made the decision to switch due to payments capture. Review Source andy G. Electrical Engineer Hospital & Health Care Used the software for: Less than 6 months ### "Pitifully poor local office clerk and back office personel. " July 10, 2025 1.0 Pros Poor, the clerk at the front desk who took my information at the local Village medical location in scottsdale, az on the \[sensitive content hidden\] and via linda location is totally unprofessional as well as the back office at that location. They refused to correct my insurance card information they messed up and told me to fix it with my insurance ...medicare. My bill address name, guarantor name and person identified on the bill was somebody else. Cons I called your corporate billing, the local billing and went to the local office who inputted incorrectly my billing and insurance information. Each person told me to contact each other i.e. corporate said contact local billing...local billing said contact corporate billing, the local office where i had service said they dont have a billing department. I am totally upset with your local front desk and back office personel who treated me like crap! Review Source IA Irwin A. owner, physian Medical Practice Used the software for: 2+ years ### "worse than advertised." September 29, 2024 2.0 poor help, most often no answers. written info is not helpful most often. Pros little after initial signup.\\Did like the problem list being available. Cons notes get lost when I have to go away to other chart notes. the dictation program works poorly ,and the part to correct errors does not work. Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company. Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?" Difficult to get from one section to another, and the instructions to do so are hard to find. The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed. Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/) Wrs lost entire patient records also and refused to help and no back up. Review Source TE Tonya E. Quality Informatics Manager Hospital & Health Care Used the software for: 2+ years ### "Quality/Informatics Manager " October 29, 2024 5.0 Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options. Pros The ease of functionalities. CSM access. Cons Not being able to “copy” reasons for visits from one provider to another. Switched from [Practice Partner](https://www.capterra.com/p/198657/Practice-Partner/) We were purchased by a hospital that used Athena. Review Source RS Raneen S. medical receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Athena one " March 17, 2025 5.0 Pros Athena dose help with scans and confirmation calls. Cons nothing I don't like about Athena, it's super helpful. Switched from [Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) got partnership with another company who dose use Athena one. Review Source BB Bennett B. Partner physician Medical Practice Used the software for: 6-12 months ### "Athena doesnt stand behind product" July 25, 2024 1.0 Poor, we were promised that it was going to do machine learning so that it would learn our protocols and tendencies, I have seen none of this. Pros Ability to fax reports directly to providers Cons Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) We’re told that Greenway was no longer going to support intergy Review Source JS John S. Physician Hospital & Health Care Used the software for: 2+ years ### "Awful. Avoid this company." October 22, 2025 1.0 Awful. They do not follow up on claims and put claims on hold. The worst thing is that they do not forward correspondence to you from CBE from Medicare trying to recover overcharges. As a result, I did not know what was going on and suddenly got hit with a $6,000 bill from the Treasury Department. This happened twice to me. The CBE people told me that it happens often with Athenahealth. DO NOT USE THIS COMPANY!! YOU WILL LOSE THOUSANDS OF DOLLARS !!! Pros The practice management software is fairly good. It is not as fancy or slick as a lot of other programs but this probably allows it to function more quickly over slower internet connections. Cons Horrible billing. Holding claims. Never following up on claims and then just stating that it's not their responsibility. They do not forward communications that the Medicare auditors and recovery agencies send to the Athena billing address in Maine. This is a recurring problem. Review Source WN Wilson N. SLP and owner Hospital & Health Care Used the software for: 1-2 years ### "My perspective: Thankful for Athena" February 9, 2025 5.0 We have been weith Athena one for two years, and I get flyers and calls from other EMRs all of the time. I realize that I have options, but why would I change? All of my needs are met with Athena. There is a community in the Success Center where i can reach out to other providers, there are a host of resources in always learning new shortcuts and they are frequently launching new updates and ways to streamline processes. I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and using Athena's aggressive and thorough processes. I am also thankful to Athena, as they introduced to me a biller and allowed a connection for a biller for the tasks I do not have time to devote to myself. We could not have survived our 9 months period of no deposits without Athena. Pros Love love Athena! Deep scrubbing of claims, good customer success methods for solutions when there are questions, wonderful client success manager. On the forefront of being innovative with solutions and tools. Cons Cannot think of a issue. The only drawback is the process of changing data from one system to another, but with any EMR, when a practice makes such a change of data -- it is time consuming, but this would be with any practice. I am thankful that the data moving occurred early on in our clinic's launch. I only had a year of data to move. I was very thankful for the ideas provided by Athena to make it as easy as possible. Review Source PS Patricia S. EHR Support Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Athena is just ok" November 4, 2025 3.0 My experience has not been to positive. The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed. Pros The system has major performance issues every week. The start complains about functions that do not work properly. Cons There are too many buggs that require fixing. Every week my practice experience major slowness and functionalities that do not work. Review Source JM Julia M. Receptionist Hospital & Health Care Used the software for: 2+ years ### "Great System" May 5, 2025 5.0 My overall experience with athenaOne is great! I love how convenient it is to authorize insurance, take payments and print out chart information for our patients. Pros athenaOne is very efficient and organized. It is very easy to navigate between scheduling appointments and the patient's chart. Cons There are not many cons with the athenaOne system, however, it sometimes it is difficult to authorize smaller not as well known insurance plans. Review Source LL LaWanda L. Patient Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "AthenaOne Application" December 15, 2025 5.0 I use AthenaOne as a patient of a provider who uses the application to communicate with their patients. So far, it has been great. Pros AthenaOne is very quick with posting test results and visit notes so that patients can review and consult with their provider about them. Cons I personally have not come across any issues to report negatively about. Which is good, as this strengthens the trust I have in the application. Review Source CK Courtney K. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Average for telehealth use" March 24, 2025 4.0 It served well for the time we used it, but our needs grew to needing features outside of what Athena could provide Pros The visual layout of seeing my client appointments in 1 day or 1 week Cons The charting and billing process was cumbersome Review Source HR Hannah R. Billing Specialist Law Practice Used the software for: 1-2 years ### "Streamlined Healthcare Communication through athenaOne" February 11, 2025 5.0 athenaOne streamlines your experience in communicating instantly with your healthcare providers. From scheduling, to messaging, to viewing test results, this platform does it all. Pros AthenaOne is the premier platform for community health resources in my city. I have found it to be a great tool in communicating seamlessly with my providers. Cons I feel as if they have really cornered the market in the community health field, at least in my geographical area. I do not necessarily view this as a bad thing, but it is worth noting that this is hands-down the most popular software in the Pacific Northwest. Review Source VR Verified Reviewer National Sales Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "athenaOne - Easy and Powerful for any level" October 17, 2024 5.0 Overall they give quite a lot of tools, as well as custom ways to report and handle data / information. But lately I feel like they've been going "backwards" with new updates. Pros Very efficient, fast, and sleek software for internal employees to use. It also allows customization which is fairly rare. This goes over most reports, and letters, as well as formatted templates. Cons Recent changes to make AthenaOne more efficient have kind of backfired. It becomes very difficult to navigate individual client charts. Review Source SS Stacey S. Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" July 21, 2025 4.0 Pros I find having multiple categories right on the home page makes access accessing what I need extremely convenient. Cons The back button when going through pages on medical records isn’t clear. Often times I end back up at the home page. Review Source WT Walt T. Therapist Hospital & Health Care Used the software for: 1-2 years ### "Therapist (Mental Health) Review" October 7, 2024 4.0 Overall, positive experience. The help desk folks were very proactive and helpful when needed Pros Athena was very user-friendly, and organized clients effectively Cons It was more geared towards medical notes; some features needed for therapy notes were difficult to work around Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Standard solution for records" November 24, 2024 4.0 Pros Good patient portal for accessing documents and records Cons There wasnt anything I disliked, it is a pretty standard records software Review Source Similar Products Featured ## Related categories [Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.