--- title: "athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is athenaOne the right Patient Portal solution for you? Explore 916 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98735/athenaOne/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- athenaOne 3.8 (916) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews KL Kat L NurseMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly.“ May 27, 2026 TF Taya F Office managerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because of Athena's integration limitation.“ August 11, 2026 HS Heather S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.“ November 13, 2025 NG Nora G CEO and ownerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. “ February 10, 2025 LW Landon W administratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It improves organization, streamlines communication, and supports consistent documentation, even though the learning curve and occasional workflow inefficiencies require some adjustment.“ December 1, 2025 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary.“ December 20, 2025 BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues.“ April 14, 2026 Erika B Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up specifically by the practice, but again, it just furthers the cold impersonal nature.“ June 22, 2025 ## Showing most helpful reviews Showing 1-25 of 916 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexandra R. MA Used the software for: Less than 1 year ### "ATHENAONEEMR" October 26, 2026 5.0 My overall experience was good using AthenaOne, especially in the medical field its super easy to use for charting Pros The things i liked most about AthenaOne are the EMR system was so easy to navigate and use and the staff and workflow. Cons The least thing i liked would have to be that medical history does to import by itself and has to be inserted Review Source Lukas A. Senior SEM Manager Used the software for: 1-3 years ### "Convenient, Secure Access to Care with Minor Navigation Friction" October 21, 2026 5.0 Overall, athenaOne has made managing my care straightforward and convenient, particularly when balancing appointments with a busy schedule. Reminders and digital check-in help me stay prepared, and secure messaging and centralized records make it easier to remain engaged with mental health support between visits. The platform generally keeps everything I need within a single system, although locating a particular form or message can occasionally require more clicks than should be necessary. I also value the sense of privacy provided by having sensitive communication and health information contained within a dedicated patient portal rather than spread across various disconnected email threads. Despite the above-mentioned navigation friction, athenaOne has been a integral part of my care experience. Pros What I like most about athenaOne is how it keeps appointments, intake forms, provider communication, and health information connected in one place. When accessing mental health support, having a clear view of upcoming visits, messages, and past records makes the process feel organized and reduces the administrative effort between sessions. Also, appointment reminders are especially helpful when managing a busy schedule. Overall, the platform makes it easier to stay engaged with care without having to navigate several disconnected systems. Cons The portal can occasionally feel click-heavy, and finding a specific message, form, or record is not always as intuitive as I think it could & should be. That said, these are minor inconveniences compared with the convenience of keeping appointments, communication, and care information in one place. Review Source R Reviewer CEO Used the software for: 1-3 years ### "DM my Doctor? cool!" October 21, 2026 5.0 athenaOne has been super helpful to me as far as keeping in touch with my Doctor, and being able to schedule appointments. It also shows the history of our meetings and prescriptions and I can track everything in one place. It’s nice to be able to message your doctor. Pros AthenaOne is my one source for everything I need to know about my doctor appointments- scheduling, prescriptions, direct messaging my provider. It’s great! Cons Multifactor authentication but it’s understandable now a days with all the security issues and security breaches Review Source R Reviewer Management Used the software for: I used a free trial ### "Streamlined Healthcare Management with athenaOne's Integrated Tools and Patient Care Features." September 23, 2026 5.0 athenaOne provides a reliable platform for managing patients care, billing, and the office workflow. Pros athenaOne simplifies patient records, scheduling, and billing, an making daily tasks more efficient. Cons The data systems can be slow at times, and navigating certain features requires additional training. Review Source R Reviewer Office manager Used the software for: 3-5 years ### "AthenaOne is a great partner!" August 13, 2026 5.0 I really like the ease of use, at least once you are used to the system. I really like that you can see all important details clearly, and in one place. Pros I really like the layout and accessibility of AthenaOne. It is fairly user friendly and I also love the purple! At first, there can be a lot to learn but AthenaOne's customer service center can answer almost any question, and if you still need more help you can create a case no problem. I love that you can have templates for appointments, keep track of meds, allergies, and problems easily. I really like their recent update where the top of the chart now shows demographic information. Its extremely easy to see all the info you need in one place. Cons Sometimes AthenaOne has limitations on other software we use, for example Klara won't pull it more than two contacts for messaging because of Athena's integration limitation. I do sometimes have frustrations with their billing team, sometimes I will be working on a claim and some employee of AthenaOne will edit the claim or change something when I don't want them to. I've also heard that costs can be pricy and are continuing to rise. Review Source R Reviewer Nurse Used the software for: 1-3 years ### "Athena is the ONE " June 1, 2026 5.0 Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly. Pros athenahealth is easy to navigate, keeps patient records organized, and improves efficiency with scheduling, charting, and communication features. It also helps improve workflow and access patient information quickly. Cons The system can sometimes be slow or glitchy, and certain features may take time to learn. Customer support and troubleshooting can also occasionally take longer than expected. Review Source Reneisha H. Clinical and Administrative Support - Medical Assistant Used the software for: 1-3 years ### "One of the Most Streamlined EMR Systems I’ve Used" May 13, 2026 5.0 Overall, my experience with athenaOne was very positive. The platform supported efficient patient workflow management and helped simplify many day-to-day administrative and clinical tasks. Compared to other EMR systems I have worked with, athenaOne felt modern, organized, and easier to navigate, which contributed to a smoother experience for both staff and providers. Pros athenaOne provided an intuitive and efficient workflow that made daily clinical operations feel more streamlined compared to other EMR systems I have used. The interface was user-friendly, appointment scheduling and patient management were organized well, and the platform helped improve communication and workflow efficiency within the practice. I also appreciated the overall responsiveness and accessibility of important patient information throughout the system. Cons Some workflows and customization options could require additional training or adjustment depending on the needs of the practice. Certain updates or workflow changes occasionally created a learning curve for staff members transitioning between processes. Review Source Veronica A. C. Digital Media Strategist Used the software for: Less than 1 year ### "AthenaOne Makes Appointment Scheduling Easy" May 12, 2026 4.0 Pros I like how easy it is to message my care team when I have a question or need to request an appointment. Cons I don't like the number of bugs and glitches I've encountered, especially in the past year. I hope it gets fixed. Review Source Allison L. Nurse and a patient there Used the software for: 1-3 years ### "Don’t wasn’t your time any longer! AthenaOne is where it’s AT!!" April 16, 2026 5.0 Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations. Such as important medical appointments for more serious issues. Pros Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues. It’s the best option and value for the money with excellent security and 24/7 customer support. Cons That I didn’t discover it before wasting time using different appointment managing tools with little to no security regarding my information. Review Source Alissa P. agent Used the software for: Less than 1 year ### "Comprehensive and Reliable Practice Management Solution" April 15, 2026 5.0 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review Source R Reviewer intake specialist Used the software for: 1-3 years ### "Happy office means happy patients" March 7, 2026 5.0 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review Source R Reviewer President Used the software for: 1-3 years ### "Warning: Athenahealth may put you out of business" December 1, 2025 1.0 Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Pros nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. Cons I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. Review Source R Reviewer registrar Used the software for: Less than 1 year ### "athenaOne for the help" April 7, 2026 4.0 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review Source VR Verified Reviewer Software Support Analyst Used the software for: Less than 1 year ### "Powerful platform with some minor drawbacks" February 26, 2026 4.0 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review Source Absana P. Tier II Technician Used the software for: 3-5 years ### "A user-friendly Patient Portal with minor drawbacks" December 23, 2025 5.0 My family primary doctor that works at Family Healthcare Associates uses the "Catalyst Physician Group Athena Patient Portal". During my time with them, Family Healthcare associates has used a lot of other Patient Portals, and as a patient, I can say that I do prefer this Athena Patient Portal. Pros I enjoyed the simplicity of the interface, it doesn't feel overwhelming and it's clear options of "Home, Appointment, Billing & Payments, Messages, My Health and Test Results" make it very accessible even for people that have difficultly using/understanding technology, like my mom. Sending and receiving messages was simple, but I would appreciate if it went straight to my phone messages. Overall, I have not encounter any bugs or issues and it makes things like paying bills very easy. It's also convenient that test results and medical records(including shot record) is accessible in one system Cons One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary. However, there is an option in settings that allows you to enable, still it does feel a little tedious. Furthermore, the initial setup process at first was confusing, however, it was still manageable. Review Source TW Tabatha W. Nurse Supervisor Used the software for: 3-5 years ### "athenaOne Simplified Documentation" February 11, 2026 5.0 Overall, my experience with athenaOne has been positive. It supports efficient clinical workflows and centralizes key functions, though there is room for improvement in usability and customization. Pros I like how athenaOne centralizes patient information and simplifies documentation, scheduling, and billing in one platform. Cons Some workflows feel overly complex and require too many clicks to complete simple tasks. The system can be slow at times. Review Source R Reviewer Therapist Used the software for: 3-5 years ### "Ehr with lots of features. " April 6, 2026 3.0 Ehr with a lot of features, however it is time consuming to use and set up. It does allow for submitting claims easily. Pros Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great. Cons Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming. Review Source R Reviewer Lead Clinical Research Coordinator Used the software for: 1-3 years ### "Great system to get payment accurately." March 11, 2025 5.0 The learning process was great, live and virtual training was great and proactive. Pros Great to look up patients, great for payments, scheduling patients, medical records Cons limited to upload documents. I did not find any other cons. Review Source R Reviewer Training Manager Used the software for: 1-3 years ### "Athena one review " March 12, 2025 3.0 I believe it’s a lower tier EHRMd I have used better systems in the past Pros I like the fact that the system is used around world Cons There are two may ways to access a chart Review Source RS Raneen S. medical receptionist Used the software for: Less than 1 year ### "Athena one " March 20, 2025 5.0 Pros Athena dose help with scans and confirmation calls. Cons nothing I don't like about Athena, it's super helpful. Review Source R Reviewer Family Nurse Practitioner Used the software for: 3-5 years ### "I got my weekends back! " January 19, 2024 4.0 Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years! Pros Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff. Cons I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities. Review Source R Reviewer Medical Assistant Used the software for: 3-5 years ### "Great EHR system!" May 15, 2025 5.0 Pros I love that athena is easy to navigate and I really like that their setup is not too busy. I feel that other EHR systems tend to have a lot of words and buttons and colors all over your screen but athenaOne is aesthetic and functional. I love that with the recent update you can now see the phone number and insurance on your screen during intake. I also like that you can access electronic fax's, patient messages, clinical and admin documents all in one place. I love that athenaOne has the option to do athenaCapture; it makes it seamless to upload patient pictures and insurance cards. I almost never experience issues with athenaOne and I am really greatful that they have such easy support resources. It is always helpful to see their posted articles about related issues, and that you can easily chat with someone or create a cases if you are having an issue in the system. I also love the extent of prep work that I can enter for patients, such as intake prep and preparing order sets and encounter plans. Cons I had some critiques with athenaOne that have now been updated in the recent update! Some cons I have experienced are that sometimes it is slow to load. With this, when I go back to the home page sometimes it will switch my homepage from clinician to non-clinician and I have to switch it back. Review Source R Reviewer LPN Used the software for: 1-3 years ### "Athena one review" July 9, 2025 4.0 Overall, Athena is easy to navingate and to find things. wish there wasnt so many clicks w tasking. Pros Easy to navigate. I like the shortcuts. I like that u can choose whether to view pt list under status or time of appt. Status is nice because once they are gone u dont have to see them on your list anymore. Cons Would like to be able to check out without having to go into the chart. I dont really love the tasking system. Too many clicks. I wish you could see the pts picture under status like u can under time of appt. Review Source KS Kimberly S. Patient Service Representative Used the software for: Less than 1 year ### "AthenaOne Update" December 22, 2025 5.0 My overall experience is positive as it allows me to have multiple screens open from within the program to properly do my job and keep the patient flow moving and not slowing down. Pros What I enjoy most about Athena is the ability to have my billing, schedule, and chart open so I can multitask and complete my day to day work. Cons What I least like about Athena is how it takes a while to open anything and, at times, it will freeze when trying to open the documents needed. Review Source Mara F. Interpreter Used the software for: Less than 1 year ### "Great program " June 19, 2025 5.0 Pros I like the way you can set it up and personalized it. Is pretty easy to start with this software. Very happy with it Cons Maybe the membership and price could be based on what the person request and not like a general price. 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