# athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is athenaOne the right Patient Portal solution for you? Explore 911 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (911) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 9th, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues.“ April 14, 2026 NG Nora G CEO and ownerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. “ February 10, 2025 BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations.“ April 14, 2026 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary.“ December 20, 2025 KL Kat L NurseMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly.“ May 27, 2026 HR Haley R registrarHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful.“ April 5, 2026 HS Heather S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.“ November 13, 2025 JM Jeffrey M MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate.“ October 23, 2024 ## Showing most helpful reviews Showing 1-25 of 911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan S. Virtual Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly EMR " July 19, 2025 5.0 Pros EMR really easy to handle for multiple patients. Good for middle to small size practices. I am able to handle multiple records at the same time. Cons It works fine for me. No concerns so far. It does require a computer with good specs to run smooth. It would freeze in older pcs. Review Source WD Werner D. Lead Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system to get payment accurately." March 10, 2025 5.0 The learning process was great, live and virtual training was great and proactive. Pros Great to look up patients, great for payments, scheduling patients, medical records Cons limited to upload documents. I did not find any other cons. Switched from [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) The company made the decision to switch due to payments capture. Review Source aC alyssa C. manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Healthcare software" April 2, 2026 3.0 Overall, for being a small business, we did not have a good experience. For the price you are paying, you should be able to get ahold of someone from every department, not have to use a middle man. Pros I liked that Athena included everything you would need in the software. It was not the simple version, you were able to do everything from the same software. Cons I did not like how athena outsourced quite a bit. Billing was outsourced, so trying to get anything answered on that in was a nightmare. Review Source LAC Leigh Ann C. Office Manager Medical Practice Used the software for: 2+ years ### "5 STARS all the way around!" February 27, 2025 5.0 I give it 5 stars! I wish all practices used this software. Pros This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. Cons In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) This was the practice choice. I had nothing to do with that, but I was pleasantly surprised! Review Source SD Shacria D. MRC Hospital & Health Care Used the software for: 1-2 years ### "Athena one is..." May 2, 2025 5.0 My overall experience with Athena one was very pleasant and easy to learn Pros There was an easy system to work with when it came to patient charts and scheduling Cons I couldn't access certain medical records or reports until the doctors signed the report Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) The network was slow, out dated and it was constantly stalling. Review Source MS Michael S. MD Medical Practice Used the software for: 2+ years ### "Just start/continue using Athena" February 10, 2025 5.0 I have had a very positive experience. The platform continuously improves, obviously using input from the end users, which is not common with most EHR’s. This is my tenth year using Athena, and will use it until retirement. Pros Allows the practice to function very well with one employee. Cons Honestly there is nothing I have encountered using athenaOne to really not like. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) System down too often. Hard to use. Poor financial analysis. Review Source HR Haley R. registrar Hospital & Health Care Used the software for: 6-12 months ### "athenaOne for the help" April 5, 2026 4.0 AthenaOne has made managing my practice so much smoother and more efficient. I truly appreciate how it helps both my team and my patients. Pros I've been using athenaOne for a few months now, and I have to say, it's made a world of difference in how I manage my practice. One of the standout features for me has been the automated billing. It's such a time-saver! I no longer have to stress over the small details or chase down payments. Everything is handled smoothly, and I can focus more on my patients instead of paperwork. Another highlight has been the claims management feature. It keeps everything organized and helps minimize any errors. I appreciate that I get regular updates, which gives me peace of mind. Cons I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful. Overall, while I appreciate the functionality of athenaOne, I just wish their customer service could keep up with the rest of the platform. Review Source AP ALISSA P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Comprehensive and Reliable Practice Management Solution" April 13, 2026 5.0 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review Source Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "We get it, you’re too important to answer the phone or speak with us directly. " June 22, 2025 2.0 It is a lesson in patience! Don’t plan to log in and do much of anything unless you have a good 20-30 minutes at least! Pros I do like that there is a portal to access my information, access lab/test results, see upcoming appointments and the ability to message my provider. Cons There are quite a few things! Since there is only so much space I will summarize! In a nutshell, the portal is incredibly slow and very glitchy requiring me to reload the page often and take longer than expected to utilize basic components. (Same case for different providers, different Wi-Fi access, device or computer, it doesn’t matter it’s always that way) It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system. Even though they may be affiliated with a major hospital, an app or portal should at least appear more unique or individualized on the patient end. These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is blatantly obvious I’m just one more patient number in a full database of others. It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up specifically by the practice, but again, it just furthers the cold impersonal nature. It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as if it should say “We have 847 other patient messages in this mailbox that some hourly staff person may or may not check. We have more important matters to attend to and you may or may not receive a response in a few days”. Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to patients. Review Source JB Jacqui B. Therapist Hospital & Health Care Used the software for: 2+ years ### "Ehr with lots of features. " April 3, 2026 3.0 Ehr with a lot of features, however it is time consuming to use and set up. It does allow for submitting claims easily. Pros Highly customizable to your needs. The macros feature is create for routine tasks. The template creation is great. Cons Has great features but they are complex to implement (such as coding templates). It is also very structured and only one task can be completed at a time, which is time consuming. Review Source RS Raneen S. medical receptionist Hospital & Health Care Used the software for: Less than 6 months ### "Athena one " March 17, 2025 5.0 Pros Athena dose help with scans and confirmation calls. Cons nothing I don't like about Athena, it's super helpful. Switched from [Fusion EHR](https://www.capterra.com/p/213323/Fusion-EHR/) got partnership with another company who dose use Athena one. Review Source DT Diana T. Clinical Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Athena EMR review " January 15, 2026 5.0 Athena Health is one of the best EMR so far that I have used, in the past 8 years, is very AI friendly. Pros Security, user interface, messaging, and customer support is very Helpful at times, but over all is a good EMR system. Cons Sometimes Athena does not Alert the provider when no pharmacy is available to send any prescriptions. Review Source TP Tamara P. LPN Hospital & Health Care Used the software for: 1-2 years ### "Athena one review" July 7, 2025 4.0 Overall, Athena is easy to navingate and to find things. wish there wasnt so many clicks w tasking. Pros Easy to navigate. I like the shortcuts. I like that u can choose whether to view pt list under status or time of appt. Status is nice because once they are gone u dont have to see them on your list anymore. Cons Would like to be able to check out without having to go into the chart. I dont really love the tasking system. Too many clicks. I wish you could see the pts picture under status like u can under time of appt. Switched from [TouchWorks EHR](https://www.capterra.com/p/216493/TouchWorks-EHR/) company decided to switch to AthenaOne!! Review Source VR Verified Reviewer Owner Alternative Medicine Used the software for: Less than 6 months ### "Simple but could get expensive" August 9, 2025 4.0 AthenaOne is powerful and can seriously streamline your practice if you want one system for everything. It’s especially good for keeping billing on track and staying connected with patients. But… it’s not cheap, setup can be a pain, and the interface still makes you do more clicking than you’d like. Small practices especially need to weigh the cost against the convenience. Pros Enjoyed the simplicity of integration and implementation. EHR, billing, scheduling, patient portal… all connected so you’re not juggling multiple logins. Cons The pricing can get complicated. The more money your practice makes, the more they take. Not great if you’re a small shop. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Athena is a one stop shop for everything I need. " May 19, 2025 5.0 I use Athena daily. It is where clients are checked in, documentation is done, notes are taken, orders are submitted. Pros Athena has it all. Easy to navigate. Easy to chart information. Easy to make changes when needed. Couldnt ask for better. Cons I personally have not had any issues navigating and using Athena daily. Everything is exactly what I need it to be. Review Source EH Elizabeth H. MYSELF Hospital & Health Care Used the software for: 1-2 years ### "Athenaone - great" January 12, 2026 5.0 Overall I am very happy with Athenaone and wish that my other doctors would have the same type of system available. Pros I like Athenaone because it allows me to have access to my doctor/patient information at all times. Its great Cons I use Athenaone for a few of my doctors, and most of them allow me to message them through the system, but others do not. i wish is was consistant. Review Source MF Mara F. Interpreter Mental Health Care Used the software for: 6-12 months ### "Great program " June 18, 2025 5.0 Pros I like the way you can set it up and personalized it. Is pretty easy to start with this software. Very happy with it Cons Maybe the membership and price could be based on what the person request and not like a general price. Review Source MM Mariia M. Management Transportation/Trucking/Railroad Used the software for: I used a free trial ### "My experience " September 14, 2025 5.0 Pros Convenience for customers, how the interface looks like, How fast can I find necessary information and so on Cons Nothing . Maybe because I didn’t use it as much as I need to find minuses but everything was really good Review Source SK Shawnalee K. Billing Manager Medical Practice Used the software for: 6-12 months ### "Athena Health" March 17, 2025 4.0 It was okay. My customer support system was not that great, and it was a bit frustrating. Pros Athena was aesthetically pleasing. I did not struggle with learning how to use it. Cons This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal. Review Source BS Brittany S. Owner Accounting Used the software for: 6-12 months ### "Great doctor office app " November 17, 2025 5.0 Pros Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform. Cons I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same. Review Source ZZ Zoë Z. Receptionist Construction Used the software for: Less than 6 months ### "Solid interface" March 11, 2025 4.0 It combines scheduling, billing, and patient records all in one place, which is convenient. The interface is clean, but sometimes it feels a bit busy with a lot of information on the screen, which can be a little confusing at first. When I’ve had questions, the support team has been pretty responsive, which is nice. Overall, AthenaOne does the job well, but there’s definitely a bit of a learning curve. Pros The interface is straight forward and simple to use and when issues arise, the support team has been responsive and helpful. Cons The home page is overwhelming and difficult to navigate. Review Source RJ Rachel J. Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Solution Architect " October 29, 2024 4.0 The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable Pros Continuous improvement of product and its integration offerings. Cons The report builder is abit cumbersome and difficult to use. Review Source EJ Eddie J. Patient Access Manager Hospital & Health Care Used the software for: 2+ years ### "Eddie’s View" October 29, 2024 5.0 Pros Accessibility and user friendly options for all users Cons Development roadmaps/releases were a little slow but glad they have picked up significantly Review Source SW Stephanie W. Sr. Manager Fund-Raising Used the software for: 2+ years ### "Great product!" November 13, 2024 5.0 Pros I love how easy it is to sign in and access my information. Cons There's nothing in particular that I don't like, I think it's efficient. Review Source JB John B. Member Facilities Services Used the software for: 6-12 months ### "Reliable Experience" December 20, 2024 5.0 Only once did I need customer service. Positive results Pros Ease of use. Interface very user friendly Cons No weaknesses noted. No current problems Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.