--- title: "athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is athenaOne the right Patient Portal solution for you? Explore 911 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/98735/athenaOne/reviews/" page_type: "reviews" language: "en" --- athenaOne 3.8 (911) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One never fails to notify me of my appointment reminders, remind me to do the appointment scheduling necessary with user interface and I have never encountered any bugs and issues.“ April 14, 2026 NG Nora G CEO and ownerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do have an extensive practice with many billing items; we do EKG, ABI, diabetic retinal exams, and a robust continuity of care; there are times when my billing department get bogged down with insufficient answers from Athena support team; but I think it is because our small company has a style that requires more than the average approach. “ February 10, 2025 BL Brook L Nurse and a patient thereHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “Athena One is the reason my mental and physical health is thriving again because it notifies me of all appointments, reminds me of all testing needing done and results, and keeps it all organized for bigger situations.“ April 14, 2026 AP Absana P Tier II TechnicianInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “One thing I dislike about athenaOne it how it does not have default Multifactor Authentication, for a health service that contains sensitive medical information this feels necessary.“ December 20, 2025 KL Kat L NurseMedical Practice, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly.“ May 27, 2026 HR Haley R registrarHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “I did run into some frustrating moments, especially when it came to customer support. When I had a question or needed help, the response time was slower than I expected, which made things a bit stressful.“ April 5, 2026 HS Heather S Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It has features for running reports, creating you own reports, care management features, and able to interface with other companies easily.“ November 13, 2025 JM Jeffrey M MDMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate.“ October 23, 2024 ## Showing most helpful reviews Showing 1-25 of 911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan S. Virtual Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly EMR " July 19, 2025 5.0 Pros EMR really easy to handle for multiple patients. Good for middle to small size practices. I am able to handle multiple records at the same time. Cons It works fine for me. No concerns so far. It does require a computer with good specs to run smooth. It would freeze in older pcs. Review Source LAC Leigh Ann C. Office Manager Medical Practice Used the software for: 2+ years ### "5 STARS all the way around!" February 27, 2025 5.0 I give it 5 stars! I wish all practices used this software. Pros This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. Cons In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) This was the practice choice. I had nothing to do with that, but I was pleasantly surprised! Review Source dS dana S. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Warning: Athenahealth may put you out of business" June 9, 2025 1.0 Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Pros nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. Cons I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. Review Source AP ALISSA P. agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Comprehensive and Reliable Practice Management Solution" April 13, 2026 5.0 Overall, my experience with athenaOne has been positive. It’s a reliable platform that helps streamline daily operations and improve efficiency. Once familiar with the system, it becomes a very useful tool for managing both scheduling and patient data. Pros athenaOne offers a strong all-in-one solution for managing scheduling, patient information, and workflows. The appointment scheduling and reminders are especially helpful, and the system keeps everything organized in one place. Cons The system can take some time to learn initially, and pricing may be a bit high for smaller practices. Customer support can also be slow at times. Review Source SD Shacria D. MRC Hospital & Health Care Used the software for: 1-2 years ### "Athena one is..." May 2, 2025 5.0 My overall experience with Athena one was very pleasant and easy to learn Pros There was an easy system to work with when it came to patient charts and scheduling Cons I couldn't access certain medical records or reports until the doctors signed the report Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) The network was slow, out dated and it was constantly stalling. Review Source MS Michael S. MD Medical Practice Used the software for: 2+ years ### "Just start/continue using Athena" February 10, 2025 5.0 I have had a very positive experience. The platform continuously improves, obviously using input from the end users, which is not common with most EHR’s. This is my tenth year using Athena, and will use it until retirement. Pros Allows the practice to function very well with one employee. Cons Honestly there is nothing I have encountered using athenaOne to really not like. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) System down too often. Hard to use. Poor financial analysis. Review Source aS amy S. intake specialist Medical Practice Used the software for: 1-2 years ### "Happy office means happy patients" February 27, 2026 5.0 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 6-12 months ### "Powerful platform with some minor drawbacks" February 26, 2026 4.0 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review Source Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "We get it, you’re too important to answer the phone or speak with us directly. " June 22, 2025 2.0 It is a lesson in patience! Don’t plan to log in and do much of anything unless you have a good 20-30 minutes at least! Pros I do like that there is a portal to access my information, access lab/test results, see upcoming appointments and the ability to message my provider. Cons There are quite a few things! Since there is only so much space I will summarize! In a nutshell, the portal is incredibly slow and very glitchy requiring me to reload the page often and take longer than expected to utilize basic components. (Same case for different providers, different Wi-Fi access, device or computer, it doesn’t matter it’s always that way) It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system. Even though they may be affiliated with a major hospital, an app or portal should at least appear more unique or individualized on the patient end. These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is blatantly obvious I’m just one more patient number in a full database of others. It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up specifically by the practice, but again, it just furthers the cold impersonal nature. It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as if it should say “We have 847 other patient messages in this mailbox that some hourly staff person may or may not check. We have more important matters to attend to and you may or may not receive a response in a few days”. Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to patients. Review Source KL Kat L. Nurse Medical Practice Used the software for: 1-2 years ### "Athena is the ONE " May 27, 2026 5.0 Overall, my experience with athenahealth has been positive because it helps keep patient information organized, improves communication, and makes scheduling, charting, and documentation more efficient and user-friendly. Pros athenahealth is easy to navigate, keeps patient records organized, and improves efficiency with scheduling, charting, and communication features. It also helps improve workflow and access patient information quickly. Cons The system can sometimes be slow or glitchy, and certain features may take time to learn. Customer support and troubleshooting can also occasionally take longer than expected. Review Source JM Jeffrey M. MD Medical Practice Used the software for: 2+ years ### "price increases and crashes" October 23, 2024 3.0 it crashes way too often. Updates almost always come with issues that need to be addressed over the weeks after the release. I am frustrated with the crashes and increasing cost and to switch is always an issue Pros It started out less expensive and had some good features Cons They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer. They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this Switched from [MDsuite EHR](https://www.capterra.com/p/145150/MDsuite-EHR/) Athena was supposed to have better capabilities and better for quality incentives. Review Source IA Irwin A. owner, physian Medical Practice Used the software for: 2+ years ### "worse than advertised." September 29, 2024 2.0 poor help, most often no answers. written info is not helpful most often. Pros little after initial signup.\\Did like the problem list being available. Cons notes get lost when I have to go away to other chart notes. the dictation program works poorly ,and the part to correct errors does not work. Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company. Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?" Difficult to get from one section to another, and the instructions to do so are hard to find. The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed. Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/) Wrs lost entire patient records also and refused to help and no back up. Review Source PS Patricia S. EHR Support Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Athena is just ok" November 4, 2025 3.0 My experience has not been to positive. The cross permissions are a headache especially when we have non-clinical staff get clinical functions when not needed. Pros The system has major performance issues every week. The start complains about functions that do not work properly. Cons There are too many buggs that require fixing. Every week my practice experience major slowness and functionalities that do not work. Review Source WN Wilson N. SLP and owner Hospital & Health Care Used the software for: 1-2 years ### "My perspective: Thankful for Athena" February 9, 2025 5.0 We have been weith Athena one for two years, and I get flyers and calls from other EMRs all of the time. I realize that I have options, but why would I change? All of my needs are met with Athena. There is a community in the Success Center where i can reach out to other providers, there are a host of resources in always learning new shortcuts and they are frequently launching new updates and ways to streamline processes. I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and using Athena's aggressive and thorough processes. I am also thankful to Athena, as they introduced to me a biller and allowed a connection for a biller for the tasks I do not have time to devote to myself. We could not have survived our 9 months period of no deposits without Athena. Pros Love love Athena! Deep scrubbing of claims, good customer success methods for solutions when there are questions, wonderful client success manager. On the forefront of being innovative with solutions and tools. Cons Cannot think of a issue. The only drawback is the process of changing data from one system to another, but with any EMR, when a practice makes such a change of data -- it is time consuming, but this would be with any practice. I am thankful that the data moving occurred early on in our clinic's launch. I only had a year of data to move. I was very thankful for the ideas provided by Athena to make it as easy as possible. Review Source LL LaWanda L. Patient Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "AthenaOne Application" December 15, 2025 5.0 I use AthenaOne as a patient of a provider who uses the application to communicate with their patients. So far, it has been great. Pros AthenaOne is very quick with posting test results and visit notes so that patients can review and consult with their provider about them. Cons I personally have not come across any issues to report negatively about. Which is good, as this strengthens the trust I have in the application. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Athena is a one stop shop for everything I need. " May 19, 2025 5.0 I use Athena daily. It is where clients are checked in, documentation is done, notes are taken, orders are submitted. Pros Athena has it all. Easy to navigate. Easy to chart information. Easy to make changes when needed. Couldnt ask for better. Cons I personally have not had any issues navigating and using Athena daily. Everything is exactly what I need it to be. Review Source TG Tiffany G. Building service worker Education Management Used the software for: 6-12 months ### "Greatest software for doctor offices" March 22, 2025 5.0 My overall experience has been super great and i recommend for anyone who is looking to add this for their doctor services Pros I absolutely love this app! Its for my family doctor and it has all my appointments, my lab test result's and i can pay any of my copays needed all in this app! I can also send any messages if needed to my doctor as well so its just a super convenient app all around!!!! Cons There isnt anything i can think of that is bad about this software Review Source MF Mara F. Interpreter Mental Health Care Used the software for: 6-12 months ### "Great program " June 18, 2025 5.0 Pros I like the way you can set it up and personalized it. Is pretty easy to start with this software. Very happy with it Cons Maybe the membership and price could be based on what the person request and not like a general price. Review Source KJ Kimberly J. high school librarian Libraries Used the software for: 1-2 years ### "App makes communication a breeze!" May 27, 2025 4.0 Mostly positive--like I mentioned the pros outweigh the cons. I wish all doctors used this straightforward system. Pros It's pretty easy to use and helpful to reach the doctor without the extra hassle of a phone call to the office. Cons My complaint isn't specific to this app, but sometimes there's info placed on there before you can reach a doctor to discuss. Review Source SK Shawnalee K. Billing Manager Medical Practice Used the software for: 6-12 months ### "Athena Health" March 17, 2025 4.0 It was okay. My customer support system was not that great, and it was a bit frustrating. Pros Athena was aesthetically pleasing. I did not struggle with learning how to use it. Cons This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal. Review Source BS Brittany S. Owner Accounting Used the software for: 6-12 months ### "Great doctor office app " November 17, 2025 5.0 Pros Ease of use is great with this doctor office Based company. I love that I can go back and read the doctor’s notes print any doctors excuses? I need and review my bills and pay them all from the same platform. Cons I love every single thing about Athena one it is great. Please don’t change anything. Keep it the same. Review Source MY Michelle Y. Student Health, Wellness and Fitness Used the software for: Less than 6 months ### "Mental health United " February 23, 2025 4.0 My overall experience was great and met the needs I had Pros Ease of use and organized for consumers to navigate Cons The overall aesthetics that may seem intimidating to the average user Review Source EJ Eddie J. Patient Access Manager Hospital & Health Care Used the software for: 2+ years ### "Eddie’s View" October 29, 2024 5.0 Pros Accessibility and user friendly options for all users Cons Development roadmaps/releases were a little slow but glad they have picked up significantly Review Source WT Walt T. Therapist Hospital & Health Care Used the software for: 1-2 years ### "Therapist (Mental Health) Review" October 7, 2024 4.0 Overall, positive experience. The help desk folks were very proactive and helpful when needed Pros Athena was very user-friendly, and organized clients effectively Cons It was more geared towards medical notes; some features needed for therapy notes were difficult to work around Review Source JV Jamie V. Mgr Hospitality Used the software for: Less than 6 months ### "Easy to access" March 9, 2025 5.0 Pros That it keeps the accounts per provider separate for the user using the portal domain Cons That it doesn’t sync records across providers when user logs in via generic portal Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.