# athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is athenaOne the right Patient Portal solution for you? Explore 911 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (911) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of athenaOne Ease of use 3.8 Customer Service 3.6 ## Pros and Cons in Reviews Intuitive and efficient interface 81% positive reviews out of 189 Most reviewers find ease of use important, noting intuitive navigation and simplified daily clinical operations. Ben P Pharmacy Tech, 51 - 200 employees. "There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way." Frequent technical and support problems 79% negative reviews out of 131 Most users report recurring bugs, slow resolutions, delayed updates, and inconsistent support hinder daily operations. Remote information accessibility 83% positive reviews out of 70 Most reviewers describe access to information as convenient, with web-based, secure, and mobile-friendly features. Stacey S Instructor, 1 employee. "I find having multiple categories right on the home page makes access accessing what I need extremely convenient." Complex and delayed claims processing 71% negative reviews out of 83 Most users comment claims processing is cumbersome, with slow resolutions, manual interventions, and frequent payment delays. Danielle O Physician Owner, 2 - 10 employees. "I have used Athena in other settings and it seems that they do a very poor job with submitting claims." Comprehensive healthcare integrations 85% positive reviews out of 27 Most users report integrations connect EHR, billing, labs, and networks, streamlining workflows and improving care. Alexis M Medical scheduling, 11 - 50 employees. "AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools." Excessive navigation steps required 88% negative reviews out of 33 Most reviewers indicate clicking involves too many steps, causing inefficiency and frustration in routine tasks. ## Showing most helpful reviews Showing 1-25 of 911 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jonathan S. Virtual Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly EMR " July 19, 2025 5.0 Pros EMR really easy to handle for multiple patients. Good for middle to small size practices. I am able to handle multiple records at the same time. Cons It works fine for me. No concerns so far. It does require a computer with good specs to run smooth. It would freeze in older pcs. Review Source WD Werner D. Lead Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Great system to get payment accurately." March 10, 2025 5.0 The learning process was great, live and virtual training was great and proactive. Pros Great to look up patients, great for payments, scheduling patients, medical records Cons limited to upload documents. I did not find any other cons. Switched from [AscendTMS](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/) The company made the decision to switch due to payments capture. Review Source dS dana S. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Warning: Athenahealth may put you out of business" June 9, 2025 1.0 Horrendous, almost put me out of business after 26 years. I am very serious. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Pros nice looking software but the training is all videos that are cryptic and not helpful. Customer service just gives the run around, hardly any answers. Cons I want to be honest with all potential clients. This review is not one star. It is zero. I changed from Curemd to Athena because they made claims that they could increase my income as a solo medical practitioner. 3 months after changing over to Athena, our income was slipping. By 4-5 months we were having trouble meeting payroll. Six months in it was clear we may be going out of business after 26 years. I took no salary for 7 months, worked 24/7 and finally was given the advice that the only way to save the company was to go back on Curemd which we did. Six months later we are back on our feet. Over $600,000 in collections remains missing. Athena barely worked claims. Their customer service barely speaks our language and is of no help. The "Customer Success" manager seemed to be hell bent in putting us out of business. When I finally got our case escalated to the VP of Sales, he only made it worse and was actually agressie toward us. Curemd is honest, reliable, and goes to the wall with each and every claim. You can always reach someone who knows what they're doing. Do not get involve with this company. They were sued for millions by a hospital for fraud. They were bought by Bain Capital 10 years ago and they probably gutted whatever value there was. Review Source aS amy S. intake specialist Medical Practice Used the software for: 1-2 years ### "Happy office means happy patients" February 27, 2026 5.0 Overall, my experience with AthenaOne has been positive. I feel it saves valuable time and that benefits both office staff and the patient. The ease of automated billing has really increased our revenue and the speed in which we are reimbursed in our office. Pros Athena incorporates everything into one place which is vital for a busy practice. I found this to be a huge time saver as opposed to having to log into several different systems. Cons There have been times I had trouble getting thru to customer service/support, however, when I did, they were extremely helpful. Review Source LAC Leigh Ann C. Office Manager Medical Practice Used the software for: 2+ years ### "5 STARS all the way around!" February 27, 2025 5.0 I give it 5 stars! I wish all practices used this software. Pros This software hands down is the best I have ever used. I have worked in Medical Administrative for 30 plus years and this one is my favorite. The best part is how when a patient sends a message you can add whom they want to speak with, and it keeps a trail of everyone they have spoken with and if they were taken care of in the end. Cons In the beginning I struggled to learn Athena. This would fall on the training. If the proper training is in place, it is very efficient. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) This was the practice choice. I had nothing to do with that, but I was pleasantly surprised! Review Source SD Shacria D. MRC Hospital & Health Care Used the software for: 1-2 years ### "Athena one is..." May 2, 2025 5.0 My overall experience with Athena one was very pleasant and easy to learn Pros There was an easy system to work with when it came to patient charts and scheduling Cons I couldn't access certain medical records or reports until the doctors signed the report Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) The network was slow, out dated and it was constantly stalling. Review Source MS Michael S. MD Medical Practice Used the software for: 2+ years ### "Just start/continue using Athena" February 10, 2025 5.0 I have had a very positive experience. The platform continuously improves, obviously using input from the end users, which is not common with most EHR’s. This is my tenth year using Athena, and will use it until retirement. Pros Allows the practice to function very well with one employee. Cons Honestly there is nothing I have encountered using athenaOne to really not like. Switched from [CareCloud](https://www.capterra.com/p/113010/CareCloud/) System down too often. Hard to use. Poor financial analysis. Review Source AL Adrian L. Training Manager Hospital & Health Care Used the software for: 1-2 years ### "Athena one review " March 11, 2025 3.0 I believe it’s a lower tier EHRMd I have used better systems in the past Pros I like the fact that the system is used around world Cons There are two may ways to access a chart Switched from [Experity](https://www.capterra.com/p/14402/Experity/) Experity didn’t work well with our billing department and we lost a lot of money. Review Source VR Verified Reviewer Software Support Analyst Government Administration Used the software for: 6-12 months ### "Powerful platform with some minor drawbacks" February 26, 2026 4.0 My overall experience with athenaOne has been positive, especially in terms of having everything integrated into one system. Managing scheduling, electronic health records, billing, and patient communication is nice. Patients are not as fond of it. Pros Combines scheduling, medical records, billing, and patient communication in one system, which can streamline workflows. Cons Messaging notifications can get dropped and document capture can be hit or miss when it's lagging. Also the learning curve is steep, and it's pricey. Review Source Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 1-2 years ### "We get it, you’re too important to answer the phone or speak with us directly. " June 22, 2025 2.0 It is a lesson in patience! Don’t plan to log in and do much of anything unless you have a good 20-30 minutes at least! Pros I do like that there is a portal to access my information, access lab/test results, see upcoming appointments and the ability to message my provider. Cons There are quite a few things! Since there is only so much space I will summarize! In a nutshell, the portal is incredibly slow and very glitchy requiring me to reload the page often and take longer than expected to utilize basic components. (Same case for different providers, different Wi-Fi access, device or computer, it doesn’t matter it’s always that way) It reminds me of a portal that a huge medical center would use, which for hospitals etc is understandable, but for my primary care or psychiatrist using this portal makes it feel incredibly impersonal like I’m just another number in the system. Even though they may be affiliated with a major hospital, an app or portal should at least appear more unique or individualized on the patient end. These are my regular ongoing providers that I expect to know incredibly detailed private personal information about me, and instead it is blatantly obvious I’m just one more patient number in a full database of others. It also has a lot of standard “pop up” responses like the “please allow 48 hours for a response” type thing, which I would guess is set up specifically by the practice, but again, it just furthers the cold impersonal nature. It’s like those pop up responses are supposed to be “helpful” to confirm a message was sent/received… but in reality comes across more as if it should say “We have 847 other patient messages in this mailbox that some hourly staff person may or may not check. We have more important matters to attend to and you may or may not receive a response in a few days”. Basically it feels belittling and minimizing and just furthers the narrative that doctors can’t be bothered to communicate directly to patients. Review Source TE Tonya E. Quality Informatics Manager Hospital & Health Care Used the software for: 2+ years ### "Quality/Informatics Manager " October 29, 2024 5.0 Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options. Pros The ease of functionalities. CSM access. Cons Not being able to “copy” reasons for visits from one provider to another. Switched from [Practice Partner](https://www.capterra.com/p/198657/Practice-Partner/) We were purchased by a hospital that used Athena. Review Source TE Taya E. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Great EHR system!" May 14, 2025 5.0 Pros I love that athena is easy to navigate and I really like that their setup is not too busy. I feel that other EHR systems tend to have a lot of words and buttons and colors all over your screen but athenaOne is aesthetic and functional. I love that with the recent update you can now see the phone number and insurance on your screen during intake. I also like that you can access electronic fax's, patient messages, clinical and admin documents all in one place. I love that athenaOne has the option to do athenaCapture; it makes it seamless to upload patient pictures and insurance cards. I almost never experience issues with athenaOne and I am really greatful that they have such easy support resources. It is always helpful to see their posted articles about related issues, and that you can easily chat with someone or create a cases if you are having an issue in the system. I also love the extent of prep work that I can enter for patients, such as intake prep and preparing order sets and encounter plans. Cons I had some critiques with athenaOne that have now been updated in the recent update! Some cons I have experienced are that sometimes it is slow to load. With this, when I go back to the home page sometimes it will switch my homepage from clinician to non-clinician and I have to switch it back. Review Source WN Wilson N. SLP and owner Hospital & Health Care Used the software for: 1-2 years ### "My perspective: Thankful for Athena" February 9, 2025 5.0 We have been weith Athena one for two years, and I get flyers and calls from other EMRs all of the time. I realize that I have options, but why would I change? All of my needs are met with Athena. There is a community in the Success Center where i can reach out to other providers, there are a host of resources in always learning new shortcuts and they are frequently launching new updates and ways to streamline processes. I would say that the billing crisis we found ourselves in a previous broken system could not have resolved without our coming on board and using Athena's aggressive and thorough processes. I am also thankful to Athena, as they introduced to me a biller and allowed a connection for a biller for the tasks I do not have time to devote to myself. We could not have survived our 9 months period of no deposits without Athena. Pros Love love Athena! Deep scrubbing of claims, good customer success methods for solutions when there are questions, wonderful client success manager. On the forefront of being innovative with solutions and tools. Cons Cannot think of a issue. The only drawback is the process of changing data from one system to another, but with any EMR, when a practice makes such a change of data -- it is time consuming, but this would be with any practice. I am thankful that the data moving occurred early on in our clinic's launch. I only had a year of data to move. I was very thankful for the ideas provided by Athena to make it as easy as possible. Review Source AA Akash A. Assistant Manager Hospital & Health Care Used the software for: 2+ years ### "AthenaOne: A Game-Changer in Practice Management" April 3, 2025 5.0 We have been using AthenaOne for eight years, and our experience has been exceptional. Having previously worked with multiple PM systems, we can confidently say that AthenaOne stands out as the best. It has significantly streamlined our operations and enhanced efficiency, making a noticeable impact on our workflow. After exploring various systems, finding one that truly meets our needs has been a tremendous advantage. Pros It simplifies tasks like scheduling, billing, and documentation, reducing manual work. Providers can access patient records from anywhere, enhancing flexibility. User-Friendly Interface. Regular system improvements and updates keep up with evolving industry standards. Cons Nothing. I like AthenaOne very much and that's why we have been using it for last 8 years. Review Source JM Julia M. Receptionist Hospital & Health Care Used the software for: 2+ years ### "Great System" May 5, 2025 5.0 My overall experience with athenaOne is great! I love how convenient it is to authorize insurance, take payments and print out chart information for our patients. Pros athenaOne is very efficient and organized. It is very easy to navigate between scheduling appointments and the patient's chart. Cons There are not many cons with the athenaOne system, however, it sometimes it is difficult to authorize smaller not as well known insurance plans. Review Source LL Ladonna L. Medical biller Health, Wellness and Fitness Used the software for: 2+ years ### "Great software and easy to use!!" April 24, 2025 5.0 I used this in a medical setting while working for a chiropractor and i ised it on a daily basis Pros How is easy it was to enter patient demographics, take payment, and enter claims. Cons Customer service was hard to contact and that you couldnt tranfers medical records in bulk Review Source CK Courtney K. Registered Dietitian Health, Wellness and Fitness Used the software for: 1-2 years ### "Average for telehealth use" March 24, 2025 4.0 It served well for the time we used it, but our needs grew to needing features outside of what Athena could provide Pros The visual layout of seeing my client appointments in 1 day or 1 week Cons The charting and billing process was cumbersome Review Source MM Mariia M. Management Transportation/Trucking/Railroad Used the software for: I used a free trial ### "My experience " September 14, 2025 5.0 Pros Convenience for customers, how the interface looks like, How fast can I find necessary information and so on Cons Nothing . Maybe because I didn’t use it as much as I need to find minuses but everything was really good Review Source SK Shawnalee K. Billing Manager Medical Practice Used the software for: 6-12 months ### "Athena Health" March 17, 2025 4.0 It was okay. My customer support system was not that great, and it was a bit frustrating. Pros Athena was aesthetically pleasing. I did not struggle with learning how to use it. Cons This was not very user friendly at the time. It also was not very patient friendly for logging in/out of the portal. Review Source SS Stacey S. Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" July 21, 2025 4.0 Pros I find having multiple categories right on the home page makes access accessing what I need extremely convenient. Cons The back button when going through pages on medical records isn’t clear. Often times I end back up at the home page. Review Source BW Bucky W. Center Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "I can't wait to switch to EPIC EHR" November 4, 2024 2.0 In a word, poor. Excited for my company's impending move to EPIC EHR, the far superior platform. Pros The name I guess. The purple color them is also pleasing Cons The frequent and unpredictable downtimes (including on Monday afternoons during rush hour) and the turtle-speed customer support that may as well not exist. Review Source RJ Rachel J. Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Solution Architect " October 29, 2024 4.0 The CSMs are amazing. Always so helpful and sharing knwoeldge and being knowledgeable Pros Continuous improvement of product and its integration offerings. Cons The report builder is abit cumbersome and difficult to use. Review Source EJ Eddie J. Patient Access Manager Hospital & Health Care Used the software for: 2+ years ### "Eddie’s View" October 29, 2024 5.0 Pros Accessibility and user friendly options for all users Cons Development roadmaps/releases were a little slow but glad they have picked up significantly Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Standard solution for records" November 24, 2024 4.0 Pros Good patient portal for accessing documents and records Cons There wasnt anything I disliked, it is a pretty standard records software Review Source JB John B. Member Facilities Services Used the software for: 6-12 months ### "Reliable Experience" December 20, 2024 5.0 Only once did I need customer service. Positive results Pros Ease of use. Interface very user friendly Cons No weaknesses noted. No current problems Review Source Similar Products Featured ## Related categories [Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.