# Page 10 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of athenaOne

## Showing most helpful reviews

Showing 226-250 of 904 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AV

Amber V.  
Medical Asistant  
Medical Practice  
Used the software for: 6-12 months

### "biggest mistake ever"

October 26, 2017

2.0

RUN AWAY!!! RUN AWAY!!!

Pros

I like that it tells you what quality measures need to be met... I like that you can take a chart photo and upload it from your smartphone....That's about it.

Cons

Being able to fax back and forth with our nursing homes is a joke. It takes almost 10 steps for every fax. When we do in house labs, we enter the lab, complete the lab, save the lab, close the lab...then an hour later it is back in a "bucket" to be closed. When I have complained about all these steps I have been told its basically a checks and balances system. Everything that we need to do in our office seems to have three to four extra steps from our old vendor. They promised to do all of our billing...well that's a joke. The bill for obvious things and then write off everything else. We are losing money on a daily basis due to this. There truly isn't a thing about this software that I like. I have stated that the next time that I am out looking for a job, that I will ask them who their vendor is, and if they say "Athena", I'm walking out. I never want to have anything to do with this company again.

Review Source

WS

WHITNEY S.  
Patient Accounts Specialist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Very Disappointing"

January 17, 2024

1.0

Very disappointed and the case support is a waste of time. They tell you they will help you with claims but when you reach out to Athena for help they make excuses, take way too long to help, or never fix the issue.

Pros

At first, I thought it was more user-friendly because it has a lot of potential.

Cons

There are so many issues trying to bill claims and Athena users are writing off claims without allowing us to rework the claims losing our organization money $$$$$

Review Source

Matt M.  
Marketing Consultant  
Hospital & Health Care  
Used the software for: 2+ years

### "Best We Have Found"

December 12, 2018

4.0

We need this to collect all patient data, billing, etc. We like the ability to text our patients with confirmations, cancellations, etc.

Pros

I like all of the features, it takes some training to get everybody up to speed but pretty easy to use after that. The cloud based patient management is very helpful and cuts down on storage. We are a relatively small with about 30 physicians so this is perfect for us.

Cons

Communicator and Marketing Software. The email system for Communicator could be better. They charge a lot for features and all the partner software is expensive as well.

Review Source

AK

Andi K.  
physician  
Medical Practice  
Used the software for: 2+ years

### "Overall Athena is a great idea, great product. Would like to see quicker improvements/tweaks"

March 17, 2017

4.0

The foundation is good, the support could be better.

Pros

Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons

The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency. Generating reliable data in the quality metrics is difficult and similar reports yield different data which questions the validity of the reporting. Some canned reports I've found included the mid-level providers but didn't provide data on the physicians. Solving these problems is difficult and time consuming; a ticket can take weeks to be assigned, then reassigned after further questions.

Review Source

OR

Omasiel R.  
PMHNP  
Mental Health Care  
Used the software for: 1-2 years

### "Easy to use"

December 29, 2023

5.0

It was great to have a software which is easy to navigate without having a headache where to find things.

Pros

It is easy to follow and manage on a daily basis.

Cons

Nothing so far. I did not find anything that makes difficult to working with this software.

Review Source

VR

Verified Reviewer  
Practice Manager  
  
Used the software for: 6-12 months

### "Athena is a very robust application with many timesaving features. "

March 5, 2018

4.0

This is very helpful to help track quality measures for mips and macra

Pros

The step by step process of walking through ge visit is very inclusive. We like the quality measure features, helping us track this for all patients.

Cons

The scheduling and reporting features need work. The scheduling templates are difficult to work with as they are not very flexible. The reporting features are just not good at all as it is difficult to find reports that you need or it's even more difficult to try and build one that you need.

Review Source

nT

nicole T.  
Nurse Practitioner  
Medical Practice  
Used the software for: 2+ years

### "NP using Athena EMR"

February 15, 2017

4.0

I have used Athena and 2 other major EMR Brand recently. Athena is by far the better option. Documentation made easy, efficient and easily accessible. With the new streamline, the trends of vitals and labs are now better than previous. Good tool for communication between staff and patients. Communication between offices (referrals) is becoming easier and more clear. I would highly recommend Athena over the other major Brands I have utilized for efficiency, ease of use.

Pros

trends are great, communication is a great tool which is placed directly into their chart notes. Quality tab makes keeping up to date on preventative services easy.

Cons

Many Many Many duplicates of labs, consult reports, ER reports etc through the interface. Takes time signing off documents which many times are duplicates. at times difficult to determine where a document has been filed.

Review Source

AC

Andrea C.  
Site supervisor  
Hospital & Health Care  
Used the software for: 2+ years

### "Able to be modified"

December 24, 2021

4.0

Pros

I have been using Athena as the EMR for over 2 years. I’ve used a few different EMR’s at different facilities and like that Athena templates can be easily modified to meet the documentation needs of our varied staff.

Cons

Sometimes, it can be difficult to navigate with a lot of different options.

Review Source

KP

Kira P.  
Physician  
Medical Practice  
Used the software for: 2+ years

### "Athena review "

October 4, 2019

5.0

Pros

User friendly

Cons

Not enough options to close outstanding patient cases. Often can’t complete a task due to pt non-compliance, no option to indicate this.

Alternatives considered

[Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/)

Reason for choosing athenaOne

More user friendly. Better lab/results integration. Patient portal...

Review Source

CK

Cheryl K.  
M.D./CEO  
Medical Practice  
Used the software for: 1-2 years

### "False advertising"

October 9, 2017

2.0

I do not recommend Athena for anyone.

Pros

Ability to pull assessment and plans from previous notes into the present note which decreases documentation time.

Cons

1\. I was told that Athena does billing and therefore, makes sure claims are clean when they go out. This is not the case. Athena does not do any billing but merely serves as a clearing house for claims and does posting. Athena will also sometimes change items on claims incorrectly, such as place of service, and this will cause claims to be rejected. 2. Also, I was told that I was ready to go live with Athena, only to find out that various insurance information, NPI numbers for providers, etc., had not been entered correctly and caused claims to be held up. 3. I was also told that Athena has pediatric templates (what are called encounter plans) that are consistent with Bright Futures, the guidelines per the American Academy of Pediatrics. These did not exist. The pediatrician has to develop the encounter plans without any template whatsoever. 4. My time seeing patients is longer, I have had to hire a biller and scribe to assist with the additional work and Athena did not compensate me for the lost revenue I incurred because Athena held up claims with their errors for several months before my biller caught the mistake.

Review Source

JS

Joel S.  
Owner  
Medical Practice  
Used the software for: 2+ years

### "Physician - Owner; Internal medicine practice"

January 16, 2019

5.0

I had Allscripts before this EMR for ten years. Horrible customer service. I had eMDS after Allscripts - more horrible service and a disaster of a product that was nearly non-functional. I believe that Athena is the best that there currently is. I would not change and it has helped my bottom line and satisfaction in practice. No EMR is going to save you time - all they do is keep you honest in reporting and decrease your risk of accidentally over billing due to lack of documentation.

Pros

It handles the changes to the healthcare environment; ie MACRA, MIPS, Meaningfull use, automatic vaccine/ pharmaceutical data download. Electronic prescribing including controlled substances.

Cons

Time consuming like most EMRs. There really isn't a significant negative for this product. Requires that you take the time to customize and streamline for your workflow.

Review Source

EC

Evan C.  
Co-owner, podiatrist  
Medical Practice  
Used the software for: 6-12 months

### "Good product that has its faults"

February 14, 2017

4.0

Athena's system over-all has helped us with compliance and tracking of accounts receivable. The rules system and scrubbing process for claims are a work in progress but as you create more billing rules, there are fewer denials on the back end. I find the system to be a little slow, but overall is quite functional to our needs. Our staff has found the system to be easy to use. We have found the more time you spend creating templates the quicker the patient flow is. There are some billing issues that were not talked about on the front end such as web access for some payers which delayed payment on claims and resolving that was and continues to be quite time-to consume. Overall the system works as advertised and has been helpful to our office flow, claims, and A/R.

Pros

Easy to follow claims and a/r with work flows on every claim. Easy office pt work flow

Cons

The system itself runs slowly regardless of the computer its run on. The system is a little convoluted and can be hard to navigate. Some system billing errors, specifically w/ dme that had to be resolved. Does not handle referral needs well, must create custom rules. Given how important this is, it should be integrated into the system but isn't.

Review Source

WR

Wesley R.  
Clinical Informatics Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Pretty Good on the Clinical Side "

December 21, 2020

4.0

Converted from GE Centricity after 15 years. Athena allowed us to streamline the patient intake and exam documentation due to excellent tools to improve documentation quality and consistency making it easy for providers to see patients efficiently.

Pros

The chart is easy to navigate to locate information and the intake and exam workflows make improve patient visit workflow

Cons

It does not allow mapping of lab values to fields in the clinical forms used for intake and exam workflows. Scheduling platform is very suboptimal

Review Source

LC

Lei C.  
Physicisn  
Hospital & Health Care  
Used the software for: 2+ years

### "Expensive and terrible software "

September 15, 2016

1.0

\-5.3% collection rate for my specialty for full billing service, many EOBs such as Cigna n texanplus are not posted yet they charge you 5.3% of the collections. I've provided our logins for various insurance websites, yet they don't do anything. -denied claims: some they tell you are denied, some are put on hold that unless you check you don't even know is denied. They do not do much for denied claims despite their advertisement. -they charge $1 for every e prescription you write -calling support line easily hold for 20-25 min then many times their twos do not know the answer and give you a reference number n call back later -my account manager and her boss ignore my emails and phone calls w concerns not just not know answer, flat out ignore.

Pros

Emr and billing in onr

Cons

Way too expensive for the level of service, lack of many EOB posting n denied claims work up make 5.3% not worthwhile

Review Source

MM

Michael M.  
CFO  
Hospital & Health Care  
Used the software for: 2+ years

### "EMR review"

March 25, 2024

4.0

Pros

Billing ease, reporting, functionality and customer service.

Cons

Level of growth and capacity level of As the company grows may be limited.

Review Source

Doug C.  
chiropractor  
Medical Practice  
Used the software for: 1-2 years

### "An EHR that actually works"

June 19, 2018

5.0

It takes the most time consuming events and simplifies them

Pros

This system basically takes the things that take the most time for you or your staff and makes them simple thus saving you time and money

Cons

For us it was a little bit challenging to start using but that was about it, otherwise it seems very awesome

Review Source

Brianna U.  
Office Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "My only experience with a medical system "

November 14, 2019

3.0

Basic checking in and out, billing, prescription writing

Pros

With the new update, after searching a patient, you're able to get to different parts of their charts, avoiding unnecessary clicking

Cons

I wasn't a fan. Running reports if difficult, not a lot of report options. Authorizations are difficult to track

Review Source

VR

Verified Reviewer  
Patient Account Specialist  
Medical Practice  
Used the software for: 1-2 years

### "Its a great product that every collections agency should use."

July 17, 2018

4.0

Pros

The training modules makes it easy to use live. When I used Athena live, I was ready to assist my customers and patients.

Cons

There are no options to check box an amoun. You have to enter each payment manually. It can be difficult to keep up when working in a fast paced environment.

Review Source

pM

peter M.  
MD  
Medical Practice  
Used the software for: 2+ years

### "nirvana"

October 14, 2019

5.0

best business decision I made and I have been on it since 2003.

Pros

ease of use,transparency into insurers,total practice management solution.,great portal,if you are not employed by a large hospital system and are responsible for meeting your overhead, athena is for you.,they are a true partner with you.,they make a profit if you make a profit.,true cloud based system,thus never will be obsolete.we have been using it since 2003.

Cons

i am hard pressed to find a negative that would dissuade me from purchasing athena all over again.

Review Source

FA

Faizan A.  
Assistant Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Appointment booking to EHR"

September 17, 2022

4.0

One of our provider are using this for schedule a appointment to write a complete notes on Athena also we are using for patient documents it’s too secure

Pros

One of Our provider are using this for appointments booking and EHR and it’s easy and simple then we use other software to create a charge for a internal medicine

Cons

Booking of appointments is very easy Thing to do and write a medical notes also a time saving thing in billing

Review Source

EB

Erica B.  
Nurse Practitioner  
Hospital & Health Care  
Used the software for: 1-2 years

### "Athena EMR"

July 21, 2016

5.0

Initially Athena appears intimidating to use, but once you get the hang of it, its a breeze. I really like that it comes with epocrates.

Pros

It comes with Epocrates. Not once since we have had this software has it went down. Customer support is great at fixing your problems right away.

Cons

When adding Lab orders and Imaging orders if you are using different facilities sometimes you have to go in and change the facility or the items you are trying to order will not pull up. It is frustrating when you are in a rush. The software will assume you are ordering for just one facility and tell you order not available at this facility so you will have to take extra steps to change to facility to order the specific item. Therefore you are switching back and forth between different screens. This does not happen for me often but when it does happen of course I am always backed up with patients.

Review Source

dE

danielle E.  
RN  
Hospital & Health Care  
Used the software for: 2+ years

### "Athena EMR"

February 5, 2019

4.0

I like that it is comprehensive for scheduling, charting, and billing so there is no need to go between multiple programs, however it does have some flaws that impact workflow.

Pros

Easy to enter patient data and I like that there is a tab to access meaningful use as a reminder for screenings/vaccines/etc. that the patient is due for. Also excellent for maximizing billable services.

Cons

I don't like that you can't be in the patient's chart and keep the daily schedule open on the side to keep track of patient arrivals while you are charting.

Review Source

JS

JoLynne S.  
Practice Administrator  
  
Used the software for: 1-2 years

### "Up and running!"

May 3, 2018

5.0

Pros

The thought of changing EHR systems is daunting. Our change to Athena however, was wonderful. We adore the system. The transmission of the info from our first EHR to this one was complete and accurate. We were able to make decisions about how we wanted it to conform to our needs. The trainers are wonderful and have been back several time for sessions to broaden our use and experience. We were pokey at first, but the system is intuitive and simple to figure out for the experienced staff and for the new staff. I've determined that Athena built in several paths to each task - so it appeals to logic across a broad range of staff.

Cons

I get comfortable in my little zone and have a tendency to stay there - THEN Athena shows up for a refresher course and next thing I know, I have a whole new bag of tricks! A little faster, a lot better.

Review Source

CM

Carol M.  
Billing / Credentialing Manager  
Medical Practice  
Used the software for: 2+ years

### "From the billing office"

February 14, 2017

4.0

I have been using Athena Health with a dedicated EMR for more than 3 years. The system is quite intricate and integrated, but the training is unsurpassed. All the training units are interactive video, which makes learning the system a very independent process. The CSR is great - depending on the time of year (or the weather!) the hold times can be long, but I ALWAYS get a rep who is friendly and helpful. If they can't solve the problem immediately, they can pass it upward or create a case which is generally resolved in a timely way. I do experience problems with posting of claims from paper EOBs, and I do audit claims from those payers regularly, to make sure copays and adjustments have been posted correctly. Otherwise, this system is robust and easy to work with.

Pros

Ability to customize the product to the practice's needs.

Cons

Can be a little slow.

Review Source

TS

Travis S.  
Resident Physician  
Medical Practice  
Used the software for: 1-2 years

### "Loaded with features and becomes more efficient with use. "

January 17, 2018

4.0

Pros

The ability to graph and chart different data points (labs, vitals, Coumadin results, etc) and visualize these within the chart can be helpful. Dot phrase macro texts as well as pre selected boxes for templates can both provide significant increase in efficiency. Notes come out readable and logical as opposed to some overly-templated notes.

Cons

System can be a little "bulky" in the sense that there are so many potential customizations and a fair amount of button clicking required until you become more familiar with the system. Auto defaulting on pharmacies, labs, ect is very good when it works, but can lead to mistakes if a patient uses more than one pharmacy for certain drugs. Med list reconciliation is less intuitive than it seems it could be, as well as a lack of auto-integrating diagnosis into the problem list.

Review Source

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