# Page 12 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of athenaOne

## Showing most helpful reviews

Showing 276-300 of 904 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MA

Maria A.  
Phlebotomy Technician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Athena is a lifesaver!!"

November 20, 2023

5.0

Pros

I first tried out Athena Health two years ago, I went to my Primary Care doctor, and they gave me instructions on their portal. I was very anxious for my results, and I logged in and I saw that my results were in. What made it super convenient was that my doctor was able to type notes next to my results saying if they were elevated or higher than normal. I didn't even have to wait for them to call. I had my feedback right in my portal. Thank you, Athena, for making things so easy!

Cons

I have no complaints about Athena! Its super convenient

Review Source

MC

Martha C.  
Inside Sales Representative  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Athena One not very patient-friendly"

July 30, 2022

3.0

I like the ability to use the portal to get in touch with providers outside of business hours.

Pros

I like the fact that provider posted my lab results to the portal, so I was able to access them from any location.

Cons

The appointment scheduling feature was not usable when I tried, due to multiple duplicate provider names.

Review Source

NF

Nick F.  
Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good, but not great."

August 29, 2017

3.0

Overall, Athena is good enough to select as an EMR for urgent care after you put in hundreds of hours to get it set up how you would like it. If just starting out, Athena would not be my first choice. There are other better options that perform better and costs less. Once you start with Athena, it's hard to switch EMR's bc of the lockbox and the fact of losing all patient data.

Pros

\- I like the ability to customize "most things" in Athena. It would be nice to have more flexibility to customize layouts like the classic version of Athena. - Once you create templates, the charting can be completed fairly quickly. - Epocrates is built into the Athena order screen.

Cons

\- Only 1 person at a time may enter and/or complete orders. - Expensive % of collections cost. - Not geared towards Urgent Care. - Minimal reporting options for the clinical side.

Review Source

DS

Dennis S.  
CEO  
Medical Practice  
Used the software for: 1-2 years

### "Nightmare from day one!! Athena does not know PT/OT business."

June 20, 2016

1.0

Pros

After a year of calls and trail and error, some reporting on metric data is good.

Cons

Integration to system provided by Athena folks that did not know the system. Athena has very little under standing of PT/OT and no understanding of WC billing in PA. You the provider or company must configure everything and you better learn HTML coding. Help from CSC is useless, nice people, but no help. Billing is a nightmare, if you have any special contracts with payors they can't adjust. Over our first year, AThena keeps pushing more and more billing and collection issues to us the company. We have no trust in Athena, we have caught them in many lies. The sales team will promise everything, but very very little is delivered based on the % payment. You will not cut FTE's in your billing office, probably add as they will not work claims the way a normal practice will work claims; in a timely fashion. You have no ownership in this program, if Athena wants to stuff something down your throat, nothing you can do. Account managers are nice people, very limited in knowledge. They just bounce you around from one person to the next.

Review Source

TS

Terry S.  
Office Mgr  
Medical Practice  
Used the software for: 1-2 years

### "2017 Q1 Review"

March 2, 2017

5.0

We are very pleased with Athena Health. It facilitates our work and helps us to be very efficient.

Pros

Ease of use. Availability of information. Metrics

Cons

Sentinel Dashboard Metrics: my employees question the accuracy and validity of Athena Metrics. We use these Metrics to manage their performance and provide quarterly bonuses. I need to spend a lot of time validating the data and demonstrating the accuracy of the metrics. Would be great if Athena provided a tools that explains all metrics to employees, how they are measured and what they can do to improve performance.

Review Source

KC

Kathryn C.  
Surgery Scheduler  
Hospital & Health Care  
Used the software for: 2+ years

### "Keeps us going!"

July 19, 2016

4.0

I have been using this program for about 4 years now. I was nervous at the beginning, because I thought I would be overwhelmed with it, but I wasn't! I have used a few different medical programs and Athena is by far the easiest to use. Also the layout is perfect for busy workflows. We are a busy office and all the features it provides, helps us to be as productive as we can. The only issue that really sticks out is that it sometimes can run slow and sometimes things get scanned into the chart from the fax in a weird way. Overall, I do believe this is a good quality product for a medical group.

Pros

\*Easy to use. \*Lots of features. \*Great Layout. \*Constantly updating its users.

Cons

\*Sometimes slow \*Faxes mess up

Review Source

DL

Denise L.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Office Manager review"

November 3, 2022

5.0

We overall had a good experience with AthenaClinicals and it is a good product.

Pros

It was easy to use and documents were easy to locate in the system as well as ordering and making appointments.

Cons

The cost for the software was expensive and we did not get to do our own billing.

Reason for choosing athenaOne

Recommendations

Switched from

[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/)

Multiple contracts had to be signed and were not easy to get out of if a provider left the practice.

Review Source

AA

AMBER A.  
LVN  
Hospital & Health Care  
Used the software for: 2+ years

### "ATHENA REVIEW"

July 19, 2016

3.0

OVERALL ATHENA IS A GREAT BILLING TOOL, THE AREAS ARE USER FRIENDLY AND THE HELP DESK IS GREAT IN RESOLUTIONS. HAVE BEEN A GREAT COMPANY TO WORK WITH. THE CUSTOMER SERVICE STAFF IS EXCELLENT AND USUALLY AM ABLE TO TALK TO THE SAME PEOPLE. THE MOST RECENT UPDATES WERE NOT MY FAVORITE AND HAVE HAD ISSUES WITH THEM, DID CONTACT THE INTERFACE TEAM FOR HELP IN ADJUSTING A FEW CHANGES THAT WERE MADE THAT IS NOT A POSITIVE CHANGE FOR OUR PRACTICE

Cons

HAD SOME RECENT UPDATES THAT I AM SURE WERE ON OUR HOME PAGE, BUT WERE A GREAT SHOCK WHEN PUT INTO PRACTICE! NOT ABLE TO DO ALL THE WEBINAR TRAINING ETC... AS IN OUR PRACTICE I NOT ONLY DO THE BILLING BUT AM THE NURSE IN THE OFFICE.

Review Source

SG

Sally G.  
Physician  
  
Used the software for:

### "Partners for Life"

April 22, 2013

5.0

This is a great company with amazingly smart people working with us everyday to make our lives easier at work. I cannot imagine choosing any other company, and I did a ton of research and due diligence. Athena is a company which sees the future and takes us there with them. We all love the products and the company. You will too!

Pros

The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you. The implementation process went beautifully, we worked really hard to get it right at the start so we (purposefully) overtrained ourselves. We have never looked back. athenaClinicals is easy to use, quite intuitive and very flexible. Many different physicians can use the system in their own way. The customer support is wonderful-the people who answer are calls are knowledgeable and follow up. We work with athena as as partners. We are doing very well financially and have enhanced our bottom line through efficiencies and through charge capture. We are not coding higher. We know that because athena has amazing report writing and data mining capabilities.

Cons

Athena is a monthly expense and not cheap, but we feel we get more than our money's worth . Financially we are doing very well as a matter of fact, we have never done better

Review Source

SG

Sally G.  
Physician  
  
Used the software for:

### "Partners for Life"

April 22, 2013

5.0

This is a great company with amazingly smart people working with us everyday to make our lives easier at work. I cannot imagine choosing any other company, and I did a ton of research and due diligence. Athena is a company which sees the future and takes us there with them. We all love the products and the company. You will too!

Pros

The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you. The implementation process went beautifully, we worked really hard to get it right at the start so we (purposefully) overtrained ourselves. We have never looked back. athenaClinicals is easy to use, quite intuitive and very flexible. Many different physicians can use the system in their own way. The customer support is wonderful-the people who answer are calls are knowledgeable and follow up. We work with athena as as partners. We are doing very well financially and have enhanced our bottom line through efficiencies and through charge capture. We are not coding higher. We know that because athena has amazing report writing and data mining capabilities.

Cons

Athena is a monthly expense and not cheap, but we feel we get more than our money's worth . Financially we are doing very well as a matter of fact, we have never done better

Review Source

eC

elena C.  
operations manager  
Medical Practice  
Used the software for: 2+ years

### "I Recommend Athena "

February 14, 2017

5.0

I have transitioned companies 8 times now through paper charts to emr, or from emr to emr. By far, the transition to Athena has been the easiest one I have been involved with thus far! Athena is easy to use, easy to customize and easy to track and do reports to keep our business moving forward.

Pros

Athena is customizable and everything you do is trackable.

Cons

Support, when we first joined Athena in 2011 was IMMEDIATE. Now, I have a request in for help and it went in last April and is still not resolved. I have had a few URGENT items that Athena has taken over a month to resolve, when it really needed to be resolved that day or next day.

Review Source

CB

Cynthia B.  
Physician Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Appears to be one of the best, from provider standpoint"

February 19, 2017

5.0

I've been utilizing this product for approx. six months. It is quite easy to learn the basics, and I like that the product is customizable in so many ways. As with all EMRs, there is a learning curve - initial basic usability comes quite easily. I have not yet learned all the nuances and tricks. Most things are common sense. We are a free clinic, and therefore do not utilize the entirety of billing. Athena was kind enough to provide this product for us - I admire the company for this.This EHR has dramatically helped the continuity of care for complex patients. We have a large number of volunteer providers coming into our clinic periodically - we need an EHR that is user-friendly to accommodate these volunteers. The quality tracking is helpful. I like that I can save physical exams for common complaints, and customize assessment/plans and do the macros for patient instructions. We are still figuring out things like generating letters, utilizing patient education handouts, etc.

Pros

Customizable physical exams and treatment plans. Flowsheet ability for a variety of diagnoses. Reporting capability is easy. Downtime is negligible. Overall very robust EHR

Cons

Minor issues - would like ability to group labs (e.g. labs ordered today but to be done in 6 weeks - my poor nurse has to deal with all of these). Would like something on med list or status for patients who are currently breastfeeding. Would like LMP right on check-in/vitals screen for women.

Review Source

RL

Robert L.  
COO  
Medical Practice  
Used the software for: 2+ years

### "Excellent"

October 26, 2017

5.0

Pros

Combination of billing functionality, EHR and practice management software. Percentage of revenue is charged: if we don't get paid, they don't get paid. Exceedingly robust system with limitless opportunities for expansion and customizing. Excellent customer service.

Cons

Very few things to dislike. When problems require the Rules team to get involved, the process can take weeks. As an example, our state Medicaid recently changed their claim formatting requirements. It becomes a real problem for Athena to take weeks for Rules to make claim formatting compliant.

Review Source

BD

Brandy D.  
owner  
Individual & Family Services  
Used the software for: 1-2 years

### "Makes view medical documents easy"

July 3, 2023

5.0

Pros

I like that you can view medical records, you can request refills, you can request appointment through the portal.

Cons

So far, I like everything about it. I do not have any dislikes.

Review Source

VR

Verified Reviewer  
Delivery Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great tool for healthcare providers"

October 23, 2018

5.0

Pros

This tool is great for fast information and effective systems. Switching to Athena helped our company create a better end user experience for our employees and customers.

Cons

Some buttons would be useless to us. I wish we could get rid of these keys for the space. Rearranging would be beneficial.

Review Source

RW

Robert W.  
epileptologist, neurologist, business owner  
Medical Practice  
Used the software for: 2+ years

### "Best so far"

February 15, 2017

5.0

This is my second EHR for my practice and I also use Epic for inpatient work at hospital. I have looked at many EHRs and there is no such thing as the perfect one. However, Athena meets my needs most of the time and is by far the best of the bunch I have encountered to date.

Pros

Fairly easy to use and fairly Mac friendly. The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.

Cons

Template and Macro generation is a bit clunky. Really all the same stuff one can encounter with just about any EHR.

Review Source

KH

Karen H.  
  
Medical Practice  
Used the software for:

### "The right decision"

July 9, 2014

4.5

Pros

The product is user-friendly in that it is rather intuitive. Navigation through athena is logical, which helps in finding data or achieving other tasks. I particularly like that, where necessary, I can click a button, and data from a previous patient visit will populate the current encounter. A big plus is that it is customizable - a feature I took advantage of. One thing that I really appreciate is the Meaningful Use prompt that appears when a pertinent data field has not been completed. If you need assistance, their customer service folks are very knowledgeable, and there also is a self-help function available. The representative who was assigned to train me was outstanding and went the extra mile for me. Lastly, if your financial resources are limited, athena offers their superior product in exchange for a reasonable billing rate. I've found that many of my colleagues, especially those fresh out of residency, cannot afford to pay a one-time cost of thousands of dollars or a monthly cost in the hundreds for their software. If you are willing to allow athena to do your billing, you receive the software at no charge, other than the usual billing fee.

Cons

Occasionally, when I verify a patient's Medicare eligibility, athena states that another insurance is primary. To double-check, I will go to the connex.ngsmedicare.com website, and I'll find that the patient's Medicare is fine.

Review Source

VR

Verified Reviewer  
Vice President Of Business Development  
Hospital & Health Care  
Used the software for: 6-12 months

### "EHR is the wave of the future "

March 14, 2018

5.0

It is a necessary evil.

Pros

EHR are here to stay. The processes in this are much better than the other ehr that I have used. I would like to see some refinement though.

Cons

I don't like the lag sometimes. I am less than enthused about the volume of users that I can use at a given time though.

Review Source

lB

lori B.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "They will Bankrupt your Company"

December 8, 2017

1.0

Nobody at Athena cares about small business with one doctor

Pros

Somewhat simple to use for basic tasks like input of patient for front desk, clinical and billing codes Not up to standard billing: Do NOT TRUST your business with Athena health

Cons

No help with claims or billing . They lie! Multiple claims in hold for computer issues /problems that they NEVER fix: You will NOT get PAID unless you have a person looking and working claim buckets to watch your claims go in bucket for credentials , even if you are they want to redo it and will not let claim process

Review Source

mS

mara S.  
Practice Administrator  
Medical Practice  
Used the software for: 2+ years

### "Athenahealth EMR Review"

April 20, 2017

4.0

Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

Pros

Appointment scheduling is pretty user-friendly. It would be helpful to have a more defined weekly page with better shading or coloring for a quick weekly glance. I like the appointment waiting list. I also like the drop-down menus.

Cons

I am not fond of the Templets. There needs to be a way to allow notes on the templates for follow up. It is difficult to see what templets are being used and which ones need to be rolled back. Also, the I do not think learning portal is not very helpful, and there needs to be a better training program especially for templets. It would be helpful to have a reminder that pops up for alerts for billing or appointments or admin. The reminder calls sometimes cut off. There need to be better follow-ups on complicated claims.

Review Source

LA

LeAnne A.  
Patient service representative  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Easy to use option"

March 28, 2024

4.0

Pros

The functionality of it, it is easy to use and to navigate.

Cons

Sometimes the scheduling feature gets wonky but overall it’s solid

Review Source

SS

Steven S.  
Owner/Principal  
Medical Practice  
Used the software for: 2+ years

### "I cannot imagine the practice of medicine without Athena EHR"

February 15, 2017

5.0

It does everything from soup to nuts. Keeps up with all meaningful use and PQRS effortlessly. Handles billing, intuitive documentation, patient reminders and communication. Seamless handles incoming clinical information such as labs, x rays, scans, consults that would otherwise overflow the fax or mail are now seamlessly integrated with the patient chart.

Pros

Always connected with the details of my patient care. Handles everything everywhere including built in electronic prescribing. Handy app for smartphones. Streamlined and intuitive use. Works great with Dragon medical voice recognition software.

Cons

Always connected!

Review Source

JK

Jeremy K.  
Associate Software Developer  
  
Used the software for: 1-2 years

### "athenahealth review"

September 12, 2018

3.0

I still thought this was an excellent product but I wouldn't recommend to anyone with a small group of users.

Pros

The mobile piece was an excellent solution at the time but as standards changed, we no longer needed a system like this. There are a lot of bells and whistles but they come at a price.

Cons

It was pretty expensive for the population we were using this for. Maybe 200 people were using it and it was a huge cost. Used this software for a year or so but no longer needed the mobile portion so the software became too expensive.

Review Source

SB

Sarita B.  
Owner/Nurse Practitioner  
Medical Practice  
Used the software for: 6-12 months

### "Very Disappointed with this EHR and their billing."

August 12, 2018

2.0

Our billing is also done through this system. Waste a of money. This is a huge disappointment. I spend too much time researching modifiers and trying to make sense of computer generated billing instructions telling me to see this rule or that rule. These are issues that a billing company is supposed to take care of. Need to talk to someone on the phone to resolve an issue? Good luck. Would be much better off to just hire a billing/coding person to work in the office.

Pros

Well, it is an electronic record so i have to consider that a pro. I really cannot think of any other pros.

Cons

Total Lack of Support. You cannot just call to speak to someone. You must first go through multiple questions and drop down boxes to direct and then you can receive an access code which is required to actually speak to someone. More often than not, the person isn't aware of how to help with your situation and has to go speak to someone else while you remain on hold.

Review Source

KB

Karen B.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "A user friendly system"

June 20, 2016

4.0

Pros

The scrubbing claims feature helps and assures the submitting of clean claims the first time.

Cons

Athena does have some quirks when claims are being submitted. Even though a patient's elibibility checks out with the payer, Athena will send it back that there is a question with the eligibility when the payer has verified the eligibility. Also, Athena has far too many insurance packages to choose from. Such as instead of sending a BSBS claim to the home plan, you have to choose the exact plan and this hold true for other carriers such as Cofinity, UnitedHealthcare, Aetna. Most vendors let you choose one plan. In a busy practice, a front desk does not alway have the time to search the correct plan. This has been discussed with out Athena account rep multiple times and does not sound like this is to change in the near future. Posting team is not alway the most accurate when posting payments from payers.

Review Source

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