# Page 13 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

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athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 13 - Reviews of athenaOne

## Showing most helpful reviews

Showing 301-325 of 904 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RT

Rhonda T.  
Business Office Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Business Office Manager"

July 20, 2016

4.0

This particular call did not help resolve my problem. We went live with Streamline today and were having several issues. Mine was in relation to workflow for entering charges. Streamline crippled my previous workflow and CSC couldn't guide me in it, however after about 1 1/2 hours I came up with and alternate route that I can live with.

Pros

Auto eligibility, worklist and bucket functionality, family billing, reports

Cons

Posting efficiency and reliance on claim notes being accurate. Not being able to send all my BCBS claims to a package set up specifically for Ky patients.

Review Source

KG

Kristi G.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Patient Safety Risk"

October 4, 2019

2.0

Meetings have been set up with SME's and documentation has been sent to our account manager. It appears some issues are being fixed without communicating they have been fixed. Feels like a cover up because of liability.

Pros

Software is user friendly. I appreciate the value of Athena gets paid based on revenue.

Cons

Poor functionality of Pharmacy! Major patient safety issues!

Reason for choosing athenaOne

I liked their business model and it felt like Athena was very engaged in providing a quality product designed for a critical access hospital.

Switched from

[TruBridge](https://www.capterra.com/p/210340/TruBridge/)

Poor functionality with no resolution

Review Source

DW

Dave W.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Athenahealth"

October 14, 2019

4.0

Pros

Fairly easy to use following logic of office visit.

Cons

It doesn’t lock charts to protect PHI for mental health or family planning visits.

Alternatives considered

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)

Review Source

LG

Lenka G.  
Clinical Manager  
Medical Practice  
Used the software for: 2+ years

### "Good product"

February 14, 2017

4.0

Transition to AthenaHealth and working with the product has been relatively easy. Patient's chart is on one page, no need to open endless smaller windows. Electronic faxing definitely cut down on the office consumption of the paper. I have been working with AthenaHealth for 3.5 years now and will not change it for any other EMR.

Pros

Cloud based - easy to work from home, updates show up automatically. Fantastic support!!! Flow of the patient visits are nice. Easy to see current and historical prescriptions.

Cons

Searching for inbox faxed documents is not easy. Faxing out only to a single recipient.

Review Source

CD

Caroline D.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "athenahealth "

November 7, 2016

3.0

We have been using athenahealth since 2011. There have been many changes for the better. Athenahealth strives to be ahead of the curve when it comes to regulatory changes. They are proactive. Customer service is very helpful and seem to answer 90% of question up front. What they can't answer is researched and answered in a timely manner.

Pros

Proactive in regulatory changes. They are above in their field. Reports are amazing and customer service is very professional.

Cons

Office need to maintain the control with adjustments because they are aware of extenuating circumstances with each case.

Review Source

PR

Paige R.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "The Cutting Edge"

July 19, 2016

4.0

We have been using Athena since Aug. of 2012. We have been very pleased with all three products. I love that Athena is on the cutting edge of technology and leading the market in its field.

Pros

I love that it can be accessed anywhere and thru a secure connection. I also love that my 12 providers can individualize the product to their needs. It does not require that each provider use it the same.

Cons

Occasionally Athena will roll out an update that creates some problems but they are usually attentive to complaints and they try to resolve them expeditiously.

Review Source

SD

Sheila D.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Mediocre "

June 15, 2018

2.0

Pros

It is relatively easy to navigate within the system and with some upgrades in functionality, it has been better - i.e., upgrade with last patient's charts opened, etc.

Cons

Of late, the customer support structure has changed is somewhat frustrating to get a "live person." It also depends on the person you get and their level of knowledge - one person can be really great and so super helpful and the other person can literally not know what to do. It's great when you get a live person, but even getting to a live person isn't easy as it used to be.

Review Source

AG

Abby G.  
Medical Social Worker  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use but has flaws"

November 4, 2018

4.0

Overall, it keeps medical charts organized and it is easy to update and change information. They do try to update the software regularly, so that is nice.

Pros

It is generally easy to use. A recent update in the last year, so the layout is much improved. It is pretty user-friendly.

Cons

First, there is not enough security in terms of being able to secure certain types of notes to keep them from being accessible to people within your network. Second, when you send patient cases back and forth, there is no notification of new notes on an open case.

Review Source

KD

Karen D.  
Medical Assistant  
Medical Practice  
Used the software for: 2+ years

### "EHR/athenahealth "

February 17, 2017

4.0

I feel the software compared to other EMR is pretty easy to use. Athenanet is always doing updates trying to improve the process. They have just done major upgrades in the last couple of months. Their customer service and tech support are always there when needed.

Cons

When they did the upgrades you now cannot see the refills on the scripts unless you go into the full encounter or when filled. Also, you use to be able to cut and paste in all areas within intake and exam sections and now you cannot. Meds cannot be copied and pasted into other fills like before.

Review Source

RM

Rakesh M.  
  
Medical Practice  
Used the software for: 2+ years

### "Imrpving"

February 22, 2017

4.0

Continues to evolve. Had been using it for about 6 years now. We had signed a contract in 2011. In 2013, certainly be started getting charged for every single" closed loop" order, example each E prescription was charged 1 dollar. Each lab value was charged. If I ordered CBC, CMP, A1c, lipids for 1 patient, I was charged. This became quite expensive. This forces us to use paper prescriptions instead of the e-prescriptions. We paid per provider at the time of registration to enroll with sure scripts. We write about 40,000 prescriptions every year. As you could imagine, this becomes expensive fairly quickly.

Pros

Cloud based

Cons

Expensive

Review Source

DM

Debbie M.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "Make sure to double check the posting!!"

July 9, 2019

2.0

Pros

The scheduling feature works well and the EHR is better than others we have worked with.

Cons

The billing and posting by Athena is absolutely terrible. We have found payments posted without receipt of the actual payment and HUNDREDS of payments/adjustments posted incorrectly. Claims are not worked like we expected. It just seems that if payment doesn't come automatically or they can't get it taken care of with one phone call, the claim is placed in a "hold" for the office to work. The posting is outsourced and unfortunately I do not believe the employees are trained properly. Our in office billing team has found thousands of dollars worth of mistakes but what really scares us is how many we have missed! (of course we should NOT have to go back behind and double check work in the first place)

Review Source

DK

Debbie K.  
Office Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Review of Athenahealth EMR"

November 17, 2016

3.0

Although my experience with this particular EMR was brief, I was training staff on it for another office. I was able to see it s limitations and determine it would be a problem for this practice. I have had 46 years of medical office management with several different practice management and EMR systems.

Pros

I appreciate some of the charting and reporting features. Since this software is typically used for multiple locations it is very helpful data can be combined for correct analysis. I also appreciate the ability to communicate across the other facilities.

Cons

I feel it is extremely necessary for the front office staff to have the upper hand when making appointments and not having the balance or even the billing situation available while scheduling an appointment is a significant draw back to me. I prefer to review data "Mrs. Jones there was a problem with your insurance claim 3 weeks ago, you will need to call your insurance and get that resolved or be prepared to pay $XX.Xx when you check in today".

Review Source

RM

Reginald M.  
Front Desk/Insurance/Medical Records  
Medical Practice  
Used the software for: 2+ years

### "Consummate Professionals"

January 11, 2017

5.0

We have been using this software since October 2014. They are more than a software vendor. They have a staff that is full of knowledgeable professionals that can assist in every facet of our practice. They were the best source for making the transition from ICD9 to ICD 10. They are able to assist in every facet of our practice by dealing with both software issues and or Best Practic Management.

Pros

The software is user-friendly. The staff is well trained and very very polite, patient and professional.

Cons

They do not have an office in my hometown where I can go to work for them.

Review Source

DP

DIANE P.  
OFFICE MANAGER  
Medical Practice  
Used the software for: 1-2 years

### "Excellent but complex"

April 26, 2018

4.0

Somewhat pricey but for all practical purpose, it's a complete system. The support is not too bad but you need lots of practice and mistakes to really finally understand how it works. The accounting system if very complex; you almost have to be a CPA to understand how it's functioning. Overall, it's an industry standard and ranks with some of the best.

Pros

The through coverage of all aspects of a medical practice, large or small. It incorporates everything an office needs to accomplish and tries to make it complete.

Cons

complexity of the accounting portion is extremely hard to learn and takes a lot of time to learn. It requires constant attention to detail and gets out of control quickly if not monitored constantly.

Review Source

KB

Ken B.  
  
  
Used the software for:

### ""

April 19, 2013

5.0

Our small family practice with two doctors and 1 physician's assistant has been using athenaCollector since 2001, making it much easier for my front office staff to concentrate on what is really important--our patients! They do not have to waste time with billing problems, posting checks, chasing insurance denials-athena does it all for us. In 2008 we started athenaClinicals with athenaCommunicator, and the same can be said for our clinical staff. We can concentrate on giving the best care possible to our patients. AthenaClinicals makes it easy to do this, and with their guidance we were able to receive meaningful use money in 2012, and we have already attested for 2013 meaningful use, so we expect to recieve our 2nd installment from Medicare very soon. Implementation was relatively painless, and we were able to ramp up to full speed much faster than expected, within several weeks, when we thought it might be several months. In our case, the day we went live we "saved" $25-30,000 immediately as we no longer needed our transcriptionist. Then within six months, after all charts were abstracted, we no longer needed 2 file clerks, as the system is truly paperless, so there is nothing to file. Because Athena does much of the work for us, we run a "lean, mean" operation, and I like to say we can "do more with less", making our small practice very profitable. Athena is a forward thinking company, always striving to improve their product. Problems, as few as they are, are handled quickly and efficiently. Our 5th year anniversary is coming up april 30th, and I feel this was one of the best decisions I made in my 25 years of practice.

Review Source

JC

Jennifer C.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Fantastic!!"

October 31, 2017

5.0

Increased revenue, better quality indicators, MU and MIPS support, revenue cycle support

Pros

This software is very user friendly. We are using them in out clinic, ED, and IP space with no issues. There is a learning curve, like any EHR, but once your staff get it there is no turning back. Within 60 days of going live our hospital revenue increased by 11%. Their customer service is amazing, our account manager is on site every month and calls in weekly. I didn't get this from Epic, CPSI, or Meditech!

Cons

I would like to see more people within their CSC. This company is growing fast, and a few extra hands to assist with questions would be beneficial.

Review Source

ZA

Zucel A.  
Medical Records Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Very effective EMR System"

September 25, 2022

4.0

Very functional regarding patient reports and demographics

Pros

Easy to access medical records and patient information

Cons

Many clicks to do one operation, could be easier

Review Source

JS

Jennifer S.  
Pediatrician  
Medical Practice  
Used the software for: 2+ years

### "Great outpatient practice EHR"

February 15, 2017

4.0

Athena is very user friendly and has the key elements for a successful transition to EHR. It is fairly pediatric friendly, though check in could be improved for kids. The portal is a nice feature for parents but we are still working on what gets "published" on it. The support folks are hit or miss. You do have to wait and they can't always fix it in real time. However, they are constantly improving!

Pros

Quick easy documentation. Nice pediatric features.

Cons

Too many clicks for documenting vaccines. Tough to find old documents, you have to use a clumsy search tool.

Review Source

SG

Sally G.  
  
  
Used the software for:

### ""

April 22, 2013

5.0

I work at a 7 MD and 1 NP pediatric practice in Massachusetts and Connecticut. We were on paper (looseleaf and staples and rubber stamps) until late 2009 when we were rescued by athenaHealth. The beauty of athenaClinicals is that there is only one version of athenaClinicals, and that is the updated version. They update for us and it is constantly being updated. The great thing about athena is that you don't "buy" it, you are basically a subscriber and they do all the updates, all the back office work for you. The implementation process went beautifully, we worked really hard to get it right at the start so we (purposefully) overtrained ourselves. We knew the ins and out of the system and we prepared all the charts as well. The training and preparation for implementation was 12 weeks. We decreased our schedule for 4 weeks BUT by 2 weeks we were back to our pre-implementation speed. We have never looked back. athenaClinicals is easy to use, quite intuitive and very flexible. Many different physicians can use the system in their own way. The customer support is wonderful - the people who answer our calls are knowledgeable and follow up. We work with Athena as as partners. We are doing very well financially and have enhanced our bottom line through efficiencies and through charge capture. We are not coding higher. We know that because athena has amazing report writing and data mining capabilities. All that said, none of us, even the skeptics within our practice, would ever go back to paper, nor would we even entertain the possibility of changing EHRs. Unlike many of our colleagues in other practices, we are exceptionally happy with our selection of athenaHealth for our EHR!

Review Source

TD

Tuoc D.  
Doctor  
Hospital & Health Care  
Used the software for: 2+ years

### "EMR in outpatient surgery clinic"

July 1, 2016

4.0

Pros

Athenahealth is easy to learn and train other personnel for use. It is also easily adaptable to physician's preferences. Athena service has also updated features based on feedback from physicians which is great.

Cons

I wish the training video was geared towards clinic use. The training sessions showed me how to use different billing features but was missing information on how to use the chart and schedule. This was quite a few years ago when we first started with Athena so this may have changed already, but I'm not aware. I also would like training videos for new personnel to watch. Right now, office personnel are training new employees. I know other EMRs have training videos which one can watch which would be helpful and more efficient use of time. The mobile app isn't very good so I can't do much on my phone. That really needs to be fixed.

Review Source

NJ

Nusrat J.  
Research Coordinator  
Research  
Used the software for: 1-2 years

### "athenaClinicals"

November 22, 2018

4.0

It is a great software to use and cost effective compare to other EHR software.

Pros

athena Clinicals is a great EHR software, user friendly and save time for documentation and billing process. It is useful to get all patient information including medical history, labs and medication chart.

Cons

It required basic computer skills to navigate through different tab and initially take some time but with in week or two costumer can understand how to navigate it.

Review Source

SJ

Saima J.  
President/Owner  
Medical Practice  
Used the software for: 2+ years

### "Do not consider this company"

August 23, 2017

1.0

This company is also owned by the Bush family

Cons

This company grew too large. They are now just focused on getting a percentage of your collections, even if they were cash paying patients, even if they were incentive payments from medicare. The tech support is horrible. They don't even know how to use the EMR and you receive no training. Your set up mainly consists of them figuring out how to get all your collections to go their "lockbox" where they will always have access to it.

Review Source

AM

Amanda M.  
Director, Fiscal Services  
Hospital & Health Care  
Used the software for: 1-2 years

### "Athena Review"

July 19, 2016

4.0

The software and reporting are from Athena are nice but more improvements to the co-sourcing model would make it better!

Pros

Reporting out of Athena is very nice as you can run ad hoc reports and easily put into EXCEL and quickly put together a pivot table. Much nicer than our old antiquated system!

Cons

I generally like the software, my only concerns are with the co-source/customer service. Generally, turn around times on tickets are much longer than I prefer. When I have an issue, I would like a resolution within 2 days MAX especially for simple fixes. Before we had the co-sourcing model, we would have fixed issue right then without all of the wait!

Review Source

RS

Robert S.  
Physician Assistant  
Medical Practice  
Used the software for: 1-2 years

### "EHR is a Must Have Product"

March 13, 2018

5.0

I would like to see an online time clock with hours for employees when they come in to work. It would be beneficial to incorporate with our EHR.

Pros

The software is user friendly and usually pretty easy to use. I have multiple employee's and when training can pick up on software pretty quickly. Has MIPS and acceptable use policies built in. Billing and coding is pretty easy. Templates help speed the use of the program.

Cons

More advanced selections and reporting is a little difficult at times. Customer service can help most of the time, depending on your representative. I think it should also integrate an online employee time clock to the program.

Review Source

TS

Teresa S.  
Billing  
Hospital & Health Care  
Used the software for: 2+ years

### "Athena Clinicals Review"

July 20, 2016

4.0

This is the second practice I have worked for that uses Athena. The software is very easy to use. It also has many functions that allow me to obtain data that I need for reports.

Cons

Software is fine. Customer Support is sometimes hard to work with. I have many open cases, and it seems forever to get a resolution.

Review Source

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