# Page 14 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 14 - Reviews of athenaOne ## Showing most helpful reviews Showing 326-350 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NJ Nusrat J. Research Coordinator Research Used the software for: 1-2 years ### "athenaClinicals" November 22, 2018 4.0 It is a great software to use and cost effective compare to other EHR software. Pros athena Clinicals is a great EHR software, user friendly and save time for documentation and billing process. It is useful to get all patient information including medical history, labs and medication chart. Cons It required basic computer skills to navigate through different tab and initially take some time but with in week or two costumer can understand how to navigate it. Review Source SJ Saima J. President/Owner Medical Practice Used the software for: 2+ years ### "Do not consider this company" August 23, 2017 1.0 This company is also owned by the Bush family Cons This company grew too large. They are now just focused on getting a percentage of your collections, even if they were cash paying patients, even if they were incentive payments from medicare. The tech support is horrible. They don't even know how to use the EMR and you receive no training. Your set up mainly consists of them figuring out how to get all your collections to go their "lockbox" where they will always have access to it. Review Source AM Amanda M. Director, Fiscal Services Hospital & Health Care Used the software for: 1-2 years ### "Athena Review" July 19, 2016 4.0 The software and reporting are from Athena are nice but more improvements to the co-sourcing model would make it better! Pros Reporting out of Athena is very nice as you can run ad hoc reports and easily put into EXCEL and quickly put together a pivot table. Much nicer than our old antiquated system! Cons I generally like the software, my only concerns are with the co-source/customer service. Generally, turn around times on tickets are much longer than I prefer. When I have an issue, I would like a resolution within 2 days MAX especially for simple fixes. Before we had the co-sourcing model, we would have fixed issue right then without all of the wait! Review Source RS Robert S. Physician Assistant Medical Practice Used the software for: 1-2 years ### "EHR is a Must Have Product" March 13, 2018 5.0 I would like to see an online time clock with hours for employees when they come in to work. It would be beneficial to incorporate with our EHR. Pros The software is user friendly and usually pretty easy to use. I have multiple employee's and when training can pick up on software pretty quickly. Has MIPS and acceptable use policies built in. Billing and coding is pretty easy. Templates help speed the use of the program. Cons More advanced selections and reporting is a little difficult at times. Customer service can help most of the time, depending on your representative. I think it should also integrate an online employee time clock to the program. Review Source TS Teresa S. Billing Hospital & Health Care Used the software for: 2+ years ### "Athena Clinicals Review" July 20, 2016 4.0 This is the second practice I have worked for that uses Athena. The software is very easy to use. It also has many functions that allow me to obtain data that I need for reports. Cons Software is fine. Customer Support is sometimes hard to work with. I have many open cases, and it seems forever to get a resolution. Review Source ND Nathan D. COO Medical Practice Used the software for: 2+ years ### "Specialty Practice" October 22, 2019 5.0 Pros Single login to a completely integrated solution: EMR & PM. Great out of the box reporting tools. Cons While Athena does have a "bolt on" market place, the lack of integrated telehealth solution does impact the practice's ability to be on the cutting edge of medical delivery. Review Source PH Pamela H. Physician/owner Medical Practice Used the software for: 6-12 months ### "ZERO CUSTOMER SUPPORT" October 9, 2018 3.0 Pros It has a lot of the bells and whistles that you need for a EMR and of course they've available during implementation. Cons Customer support is non-existent once you finish implementation. We are in limbo now as we use it with ipads/iphones and since the IOS upgraded, athena isn't compatible. They said they'll look into it and after a week of waiting, we have no answer and no one to speak to. As well, you need to create a ticket for everything and it takes a good 30-45 minutes to even get simple answers. They assign you a "customer success" manager after implementation but they don't know any clinical answers. We asked to speak to a manager and 10 days later, still waiting for this to happen. I even tweeted athena to see if I could get a quicker reply and no answer. Review Source LO Luke O. Business Manager Medical Practice Used the software for: 2+ years ### "Athena" February 14, 2017 4.0 We have been with Athena since 2006 for billing and went live with clinical in 2008. We have seen lots of changes, but it is still one of the best EMR's available. We are an OB/GYN office and are very satisfied with the service Pros Quick search option/organization Cons Documents come back mislabeled often and have to be corrected Review Source AL Ashley L. Technologist Hospital & Health Care Used the software for: 2+ years ### "Electronic Order Ease" December 17, 2020 5.0 Athena makes getting electronic orders from doctors a breeze Pros The ease of accessing electronic orders sent by physicians to perform exam. Electronic documentation is the way to go. Cons The software can be very slow occasionally. It requires time to close out of the software completey. Review Source DB Diana B. Referral Coordinator Medical Practice Used the software for: 2+ years ### "Straight to the point" February 14, 2017 4.0 I believe Athena's billing system is easy to navigate and use; the scheduling system is fine however there are some things that I wish were corrected (such as the reminder call glitches) Pros Insurance "View Detail" function is great for easy review of a plan. Cons Reminder calls are not consistent - at times patients are called months in advance for an exam; ideally, the call should be around 5 days before the exam. New GPIS system is okay, but not as different (or easy) as we were told it would be. Review Source MS Melanie S. Used the software for: 2+ years ### "Medical clinic emr" March 18, 2018 5.0 Pros I loved using Athenaclinicals. It has lots of helpful learning modules to help train staff. Creating reports was a big help as well. Cons Clearing claim holds is a challenge because the language is not alwats easy to interpret! Offering learning modules would help. Review Source JC John C. Family Physician Medical Practice Used the software for: 2+ years ### "AthenaHealth EMR" February 14, 2017 4.0 My practice has used AthenaHealth EMR since 2010 and it has helped us qualify for meaningful use since the very beginning. It is fairly intuitive how the EMR flows and writing notes is relatively easy once you get the hang of it. We also utilize their practice management/billing options which improved our cash flow. Overall, it is a high quality product that I can recommend to fellow Family Medicine doctors. Pros Relatively easy to use EMR for documenting patient encounters. Cons Hard to get custom reports unless you pay for additional support. Review Source AE Abbas E. CEO Industrial Automation Used the software for: 2+ years ### "Excellent Health Management" June 29, 2022 5.0 This is an excellent tool for medical history and payment management Pros Easy to see the claims and manage the medical bills Cons Easier and more efficient organization of information when exported to Excel Review Source ND Nayyara D. Physician Medical Practice Used the software for: 2+ years ### "Athena :The Complete Set up" February 16, 2017 5.0 I have had ups and downs. But the Support is excellent so the Downs have not been as miserable as they could have been Pros A COMPLETE PRODUCT: registration to Billing and collecting payments Cons I would like to have all features through the same Provider instead of going through outside providers. Also needs to connect with Care EVERYWHERE so we could see information from all other EHRs especially EPIC users like the major Hospitals that see our patients in their Emergency Rooms Review Source BS Barbara S. Office Manager Used the software for: 1-2 years ### "Athena Review" July 21, 2016 3.0 Overall I am very happy with Athena. I do have some issues with getting problems resolved. It would be nice to have a contact person who could help your practice. It was great in the beginning when we were going through training but now it is difficult to get questions answered. Pros I am very happy with the ease of submitting claims and the follow-up by Athena. Cons I think there are parts that are not user friendly and confusing about how to do. I have more or less given up on trying to call and get an issue resolved. I have spent lots of time just holding for someone to answer a question. Most of the time the first person you get can not answer the question Review Source LC Lindsay C. administrator Medical Practice Used the software for: 2+ years ### "Athena" July 14, 2017 3.0 Athena is a great product if you are just going to use it and do the billing on your own (in house). The monthly cost is outrageous given all of the errors they make on posting and the terrible customer support. We also experienced many issues with the reminder call service leaving blank or incorrect messages. I can say that the program is VERY easy to navigate, the patient portal is a nice layout, the interfaces work very well for labs, faxes and pharmacy requests. Overall I would not recommend Athena to anyone because of the cost and the horrible customer service and repeated billing mistakes. Pros user friendly sorts electronic faxes electronic orders assists with MU reporting nice/patient friendly patient portal appointment reminders AR/productivity reports are easy to read and run Cons customer service is severely lacking chronic problems with posting payments EOB erros document issues the cost is crazy high issues with reminder calls not being sent correctly Review Source BJL Billie Jo L. Provider Training Specialist Hospital & Health Care Used the software for: 2+ years ### "Athena is a fantastic EMR system!" October 3, 2019 5.0 Pros It is so easy to customize and extremely user friendly! Cons Could use a few more staff members in their quality management department that are familiar with FQHC's. Review Source PC Peter C. General Manager Hospital & Health Care Used the software for: 2+ years ### "Nice idea, but....." July 19, 2016 3.0 It has nice features, and after the April upgrade, it ran very fast. But, after the May update, it slowed down again. The slowness has cost us up to 10 minutes per visit. Pros The new streamlined Athenaclinicals is mostly better. It is easier to navigate, once you suss out the architecture of the product. Cons Some things are too streamlined, to where you have to hunt for basic things that have been taken off the main feature. And..... IT HAS BECOME SLOW AGAIN, AND I MEAN SLOW!!!! Review Source NLS N Lynn S. Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Trouble shooting" April 15, 2019 1.0 Problems take weeks for resolution. Pros The only way you get any help is if 100 practices are having the same problem. Worst customer service. Lousy product, every update is another headache. Cons The technology folks behind this program are incompetent at best. Review Source EM Eric M. Nurse Medical Practice Used the software for: Less than 6 months ### "Improving!" January 19, 2017 4.0 In my opinion, Athena is a great program to use. After the recent "Streamline" update the staff has had difficulties adjusting to the new look but doctors have found it to be more convenient. I think overall Athena continues to improve with updates and I have noticed many other medical offices have started to use Athena. Pros Recent activity in the patient's chart. Doctors have recommended the new streamline update because it makes it easier for them to dictate. Cons Too much clicking and difficult to find documents and orders. For example, not everyone scans documents in the same place. Unable to show patient alerts or reminders needed during an appointment. For example, the patient is in pain management but continues to ask for pain medication during an appointment. There is not a way to flag this for the doctor. Athena slows down while trying to put in orders from time to time. No ability to change patient status or room number while in the exam. No longer shows patient body part in the top right of the screen while in the encounter. Unable to open an order listed on the left of the patient's chart, such as medications to see what user created the order. Review Source AB Amy B. President Hospital & Health Care Used the software for: 2+ years ### "We love all things Athena EMR! " May 17, 2022 5.0 Pros Athena is like Apple, always refining their product to make it better! Cons I can’t think of a negative comment. We like it all Review Source BP Bina P. Medical Practice Used the software for: 2+ years ### "Athena Practice Management" February 14, 2017 5.0 I have been with Athena for 10 years now and love the Practice Management side. We do not use the EMR side so I can not comment on that. I would definitely recommend anyone that is looking for a great PM system Athena is the #1 by far. The reports are easy to read and build and the customer support is also amazing. We left the PM side when we joined a multi specialty group for a year. It was the biggest mistake we made and now we have come back to Athena and we will never leave them. Pros very easy to navigate Cons I have none Review Source CM Chelsea M. Operations Manager Used the software for: 2+ years ### "Best EHR on the market" March 29, 2018 5.0 Pros Athena is simple, easy to use, and intuitive for the user. Take this with a grain of salt since no EHR is perfect, but after using 10+ in different situations Athena Clinicals takes the cake. The layout is simple to understand and charting is straightforward. Cons Athena has some glitches that all seem to be pretty random. Unfortunately, fixing them has been a trial and error situation but most we can work around. Review Source WW William W. Physician Medical Practice Used the software for: 1-2 years ### "Physician" March 22, 2017 2.0 User on current streamline for 6-8 months. Classic for about a year. TEDIOUS!!!! Too much scrolling and clicking. Orders can be difficult to hone down and there is no options for "favorites" If you only use one lab, you are ok. If you need 2-3 labs then it will slow your workflow. Prescription writing and history is also slow and tedious. Pros Managing quality markers; outstanding billing Cons Distracting, noisy, difficult to impossible to customize in an enterprise environment. SLOWED my productivity overall and has not recovered. Frequent (weekly) times that server connectivity is spotty though they usually recover fairly quickly (not today) Review Source PW Perry W. Managing Member Hospital & Health Care Used the software for: 1-2 years ### "Satisfactory EHR for charting, but lacking in billing and A/R support" January 19, 2018 3.0 I'd explore other EHRs first. Pros Ease of use clinical documentation, templates are fairly user friendly and help expedite the charting process at point of care Cons What's the use of good charting when they cannot sufficiently process claims? They keep losing us money on so many claims. Won't complete certain claim forms properly. Their customer service stinks, don't help us with this issue to see it through despite so many attempts by our billing office. I get the sense AthenaHealth knows they are too large to care about just one client. Such an arrogant way of thinking. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.