# Page 15 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is athenaOne the right Patient Portal solution for you? Explore 904 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/98735/athenaOne/reviews

---

athenaOne

3.8 (904)

[View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 15 - Reviews of athenaOne

## Showing most helpful reviews

Showing 351-375 of 904 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Robert S.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Excellent EHR "

February 14, 2017

5.0

Before having EHR we had another big name EHR that continually tried to nickel and dime us for almost every addon. Athena made it to where we were able to take away in-house billing uncertainties and not miss out on billing issues that can get lost in an electronic system. We have already started making more money with Athena on lost billing that it covers the cost of the services.

Pros

the ease of use when working claims and the transparency of where the billing is currently sitting.

Cons

Some things require more clicks than other EHRs but I believe that it directly correlates with their quickness in receiving back claim EOBS.

Review Source

VR

Verified Reviewer  
Physician  
Medical Practice  
Used the software for: 2+ years

### "review of Athena Collector"

January 8, 2019

4.0

good overall.

Pros

powerful, can produce a ton of metrics. Helps us capture more revenue.

Cons

onerous to use, difficult to navigate, interface not very user friendly. Steep learning curve, not intuitive

Review Source

LS

Lisa S.  
Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Athenahealth review by an orthopaedic group"

October 6, 2016

1.0

Clinical side is decent enough but the billing is a nightmare. If you have capitated or hmo plans you deal with athena is not cut out for this, it is more made for PPO carriers. Our initial thoughts were that since they make their money by taking a percentage of your collections they would be motivated to ensure the practice collects as much money as possible, sadly this is not the case. The loss of control our practice has given up to athena has resulted in us losing money.

Pros

Excellent transcription integration with Entrada. Good PACS integration although costly. Meeting MU was very easy with athena clinicals.

Cons

Scheduler is not very friendly for double booking scenarios, common in our specialty. Customer service and the billing side is very poor. Their CSC has non billers making decisions on claims. After two years we continue to have issues. We have been through 4 account managers in 2 years. A large amount of oversight is truly required to stay on top of things and make sure you are not losing money. Don't count on them for this. You cannot currently scan direct in to the emr. Tasks for providers to close are cumbersome.

Review Source

MH

Mark H.  
Billing Manager  
Medical Practice  
Used the software for: 6-12 months

### "As useless as Windows 3.1"

February 14, 2017

1.0

From a non-clinical side, I can think of no more useless way to spend our resources. We are a small clinic that is owned by the provider. She is the only one happy with any part of the program. The support we receive from our representative is entirely inadequate. He is either too busy, too incompetent, or too lazy to assist us. CSC is somewhat better at helping with day to day issues. Not a single person working on the non-clinical side of our office is in the least bit happy with this program. We campaigned vigorously for her to fire Athena when the contract was up. We are hoping that she will realize the waste money it is before the next contract is up.

Pros

The provider likes it.

Cons

Non-clinical side is a waste of time and money. Training on the system is completely inadequate. Salesman lied about training we would receive.

Review Source

AEL

April E L.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "Lopez Family Clinic"

February 17, 2017

5.0

I own a family practice & I open clinics as a business consultant in Texas. Always highly recommend Athena because of its ease of use, low startup cost, global availability and income tracking features. Simply THE BEST! Hands down!

Review Source

SB

Sarah B.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "Practice Manager"

July 12, 2017

1.0

This is not recommended for a small provider office or if you are using a different software for documentation of the patients health history.

Pros

I cant say that this product has any easy aspect to it. It does have a nice eye friendly view but has many difficult ways to do things.

Cons

If you want to print any reports you have to do this in excel. If you have any staff that are not savy in Excel it makes it more difficult to be able to function daily in the office. It takes a long time to learn to do their reporting and even then you have to be a genius!

Review Source

PB

Peggy B.  
MD  
Medical Practice  
Used the software for: 1-2 years

### "Great product for our office"

February 14, 2017

5.0

We went from an EMR that inserted other patient's information into current patient's chart and was difficult to sort out from a billing standpoint to AthenaHealth and have been thrilled. Charting takes too long with any EMR but Athena helps to keep things organized and has short cuts to help with efficiency.

Pros

The ability to run reports for Meaningful Use, Patient Centered Medical Home, financial reports, etc to see how we are doing with patient care and with our business. The patient portal is excellent.

Cons

Fitting some of the templates to apply to pediatric patients can be challenging.

Review Source

SBH

Sarah Beth H.  
Physical therapy business office assistant  
Medical Practice  
Used the software for: 2+ years

### "Good software"

August 8, 2017

4.0

Pros

You can use Athena for every step of the healthcare process. From checking in patients, entering their insurance information, even verifying Medicare.

Cons

They have a lot of changes, most of which we do not get a heads up for. For example, on Monday our system looks like it always has, then on Tuesday there has been an update which changes the way you do things.

Review Source

jB

jessica B.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Billing Manager"

January 16, 2018

3.0

We would have get the software if we could have not used your billing people just the system

Pros

I love the friendly user aspect. It is easy to navigate. Most information was right on the screen so you did not have to toggle.

Cons

The RCM - the fact Athena outsources to a different country and they make many many mistakes. The posting mistakes are horrible. They contradict their notes.

Review Source

ML

Mary L.  
Billing/Credentialing  
Hospital & Health Care  
Used the software for: 1-2 years

### "Buyer Beware"

July 19, 2016

3.0

Employees walked out!!! 30 years in medical field, never in my life did I experience such disaster. Got rid of Athena after 1 yr. contract. Lost lots money.

Pros

What we were told prior to signing lease .

Cons

Athena billers, did not know what they were doing and our Certified Billers found many mistakes on Athena's side by the time we had to write up slips go through management, filing time expired, seemed things never resolved and we would find another problem. Lost hours of daily time, money and frustration . Athena wrote off charges that denied.

Review Source

LB

Laura B.  
Naturopathic Physician  
Medical Practice  
Used the software for: Less than 6 months

### "Bait and Switch"

October 19, 2016

1.0

Our small two provider practice switched to Athena last year in the hopes of saving some money on billing/EMR etc. It sounded too good to be true and it was! Now claims are not getting paid, Athena refuses to pursue them and just adjusts them down instead!!! We have lost an estimated >100k in 10 months due to their mismanagement. We have had to hire an in house biller and she is incredibly frustrated at Athena's lack of follow through. Even when errors are blatantly pointed out to them, they do not get fixed. I have no idea at this point how Athena is still in business with this awful business model. We are switching back to our old system after 10 months of frustration and lack of follow through. My advice: stay far away from Athena!!!

Pros

Patient portal

Cons

Have to constantly switch between clinician/non-clinician views to do different functions which essentially means I have to keep multiple tabs open simultaneously all the time. They do not pursue claims. EOBs are posted incorrectly. Insurance doesn't drop to secondary. They write off claims without client consent!!!! Patients get sent to collections without ever even receiving a statement.... I could go on and on....

Review Source

jW

julie W.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Consistent, quality software with excellent support"

June 28, 2016

5.0

Pros

My clinic uses the Collector component of AthenaHealth and I am most impressed with their support staff. Questions and concerns are routed to the appropriate department BEFORE you speak to support staff - making your calls extremely streamlined. Hold times are minimal, all issues are assigned case numbers and are resolved within minutes and, in my case, 48 hours for a worst case scenario. Claim processing is extremely important and being able to address claim issues with a live person is most helpful. I also appreciate their software transparency - all information re: your clinic is available via reports.

Cons

My least favorite thing about AthenaHealth is the cost of implementing their Clinicals component, which is their EHR program.

Review Source

LJ

Lara J.  
PhD student  
Research  
Used the software for: 2+ years

### "Simple, easy to navigate, and to the point"

November 20, 2022

5.0

Great, one of the best online medical chart systems!

Pros

I like how it is not overwhelming and there is a very simple layout. It make my medical chart experience more pleasant because I don’t feel lost and can’t do everything I need too.

Cons

I have noticed I get confused when I have moved and switched health systems, then I have to make a new account even though I have used Athena health before. I wish there was a way to connect all accounts.

Review Source

RK

Reba K.  
Receptionist  
Medical Practice  
Used the software for: 2+ years

### "Athena people are awesome!!"

June 20, 2016

5.0

Pros

Athena representatives are always there to help! They take the time to go over whatever questions you have and if they can't answer the questions they will find someone who can or they will do all the research and contact me with the answer! They are understanding that I have patient's to process while on the phone with them and will wait for however long it might take! I'm always telling them that I appreciate their time and patience and I can't do my job without their having my back!! Great experience with them since 2009

Cons

I understand the constant updates but sometimes I wish they would actually ask the people who use it the most what they would like because on the occasion the changes make it a little longer to do the job.

Review Source

SB

Suzanna B.  
Physician  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "What are they thinking"

December 2, 2019

2.0

Pros

Nothing at all it is the worst system I can imagine

Cons

It is over complicated, it behaves what suggests that the program "knows "what I am supposed to do, it suggests actions what I do not need, it never "remembers "the patient's diagnosis from before, it dos not keep an order of my most commonly used codes or orders. It does not understand the medical office dynamics. It does not work on a tablet, phone or Chromebook, it does not work out of the USA.

Review Source

AH

Arlene H.  
Pediatrician  
Medical Practice  
Used the software for: 1-2 years

### "There are many thing I like but too many clicks to get thru a chart."

November 7, 2017

3.0

For the cost of the system there needs to be better and quicker way around the chart. From making appointments all the way thru a visit there are many clicks that slow down the visit. Even when done there is too many items to be completed even when everything is mapped and templates are made with order sets.

Pros

The thing I like most is that I can write directly on the computer, sign documents and send them off without paper.

Cons

I feel that the system is difficult to get through a chart, there are too many clicks and I need to write to verify and compliment the chart.

Review Source

CS

Christine S.  
ANP  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall, satisfied"

July 26, 2016

5.0

Easy to learn. Makes charting smooth. A lot of support initially, lots of good resources. Collections have been good.

Pros

The cloud makes it easy access. You can smoothly order within chart and send referrals, export notes, ammend notes. Plenty of templates to choose from.

Cons

Sometimes things don't save. Need a second set of training after initial use for all the features.

Review Source

SC

Sarah C.  
AMA  
Medical Practice  
Used the software for: 2+ years

### "Recommended"

February 14, 2017

5.0

I recommend this EHR to people all the time. It easy to use, customer service is great and they are rolling out new features all the time. They listen to their customers and have a great support community made of staff and other users.

Pros

I love that Athena handles everything. I've worked in other practices that use 2-3 different software programs to handle different parts of the practice.

Review Source

SQ

Samantha Q.  
Billing/Referral Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Athena Review"

February 14, 2017

5.0

I have used a few EMR/EHR products in my time as a medical adim/office manager and love Athena. Creating referrals, communicating with patients, billing. Its all made easier with Athena.

Pros

Creating and sending referrals is a breeze. Makes my life so easy. The assistance from Athena with billing and claim issues is great!

Cons

I wish some aspects of Athena classic were kept when updating to Streamline. Some functions I use everyday were made more complicated with Streamline, but all in all there isn't much to complain about with Athena

Review Source

LG

LaTresa G.  
PRACTICE MANAGER  
Medical Practice  
Used the software for: 2+ years

### "ENT office of 2 Docs, NP and Audiologists"

February 14, 2017

5.0

We find it to be extremely easy to use, easy to train new employees on and overall a good practice management system. We do not use the EMR, so i can not comment on that.

Pros

Ease of use! Updates are always great and effortless to learn. Easy to reach customer service compared with other PM systems

Cons

Outsourcing to India is not always great experience, but you do get someone.

Review Source

KF

Karre F.  
Revenue Cycle Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Athena has great plans for improvement and being on the cutting edge in the future, but they are poor at repairing the here and now!"

October 26, 2016

1.0

Cloud based system functionality has become a barrier for our small organization. Several clicks, and several steps to get anywhere in the system. Feels like you work circles before getting any resolve. The team philosophy Athena brags of to repair issues and challenges takes far too long- it give the impression that your problem has to be transferred around the company to find someone to fix the issue. We are required to work through our account manager to speak to any technical staff, or experts which just add delays to an already slow response time. Generally 6 week resolve time on any issues sent to Customer Service. They just don't give the impression that we, the facility, are their customer.

Cons

Billing, charges and claims seem to go into a sink hole. Payers don't get the claims, and custom rules we have to create, just to send a clean claim, hit up against each other and the claim is stuck on hold for days, weeks or even months. The set up and implementation, it is hard to know what you need, but we followed the recommendation and now have too many departments built makes the system seem impossible to find what you need.

Review Source

VH

Vicky H.  
Referral and Authorization Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Recent Update"

January 19, 2017

3.0

Just like any system, Athena has good and bad. The most recent forced update which primarily grouped together similar insurances under a "super package". This change has caused many difficulties. One "super package" can include an insurance that does not require a referral while another insurance under the same package requires an authorization. There is no simple way to figure out exactly which insurance plan you are looking at unless you open up the eligibility details which is time consuming.

Pros

The scheduling feature is extremely easy to use. You can use as many or as little filters as you would like to schedule a patient.

Cons

The insurance policies in Athena have moved around and combined with plans they should not have been combined with. It is a nightmare to run a report for a certain insurance or trying to decipher which specific plan you are looking at without multiple steps. When making changes to a group of claims (for example adding a missing insurance), you have to go into each individual claim to make the change - there is no way to make the same change to multiple claims.

Review Source

CM

Christian M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Definetly recommend Athena"

September 24, 2019

5.0

Overall Athena is great from a user stand point. Usually, support is good, but if you're not a super user then you're out of luck.

Pros

This EMR is so easy to use. I am new to civilian EMR systems and I was able to pick it up quite easily. Scheduling and billing are simple and straight forward.

Cons

You need super user access to make any update and no one in the office has that capability even the owner and the support is usually good, but if you don't have super user access they're pretty much useless.

Review Source

BN

Brett N.  
Car Sales  
Automotive  
Used the software for: 1-2 years

### "Worked in offices over the last couple years with this software"

May 17, 2018

4.0

Able to manage several patients at once. The templates fill in quickly making it pretty easy to keep up in a busy clinical setting.

Pros

I like that it looks pretty. It is easy to switch between different offices and different doctors. Adding diagnostic pictures is very easy to help with monitoring wounds and other things.

Cons

It is nice that you can have templates, but when you are entering things into each area of the template, you have to grab the mouse and move it and click where you want it. Some other software programs offer an option like "F2" to skip to the fields that need to be populated. The room assignments work well, but is a little time consuming.

Review Source

AL

Anna L.  
MD  
Medical Practice  
Used the software for: 6-12 months

### "Initial set up fine, but frustration once into use of Athena"

May 18, 2017

3.0

please do your research and make sure you know what you are getting. I am sure for some, this works great, but if you have issues or quirky IPA, getting Athena to help to make your claims go through can be painful. Too many clicks on PM system to get things done quickly. Better layout of the calendar for schedule would be nice.

Pros

good customer service team - though sometimes cannot resolve issue right away, always courteous and willing to help

Cons

cumbersome with multiple back and forth to make changes specific to your practice needs. Their insurance AR may look good, but that's because if they cannot figure something out, they will send a statement to the patients so the AR for "self pay" is outrageous.

Review Source

Similar Products

Featured