# Page 16 | athenaOne Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is athenaOne the right Patient Portal solution for you? Explore 910 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/98735/athenaOne/reviews --- athenaOne 3.8 (910) [View alternatives](https://www.capterra.com/p/98735/athenaOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 16 - Reviews of athenaOne ## Showing most helpful reviews Showing 376-400 of 910 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG LaTresa G. PRACTICE MANAGER Medical Practice Used the software for: 2+ years ### "ENT office of 2 Docs, NP and Audiologists" February 14, 2017 5.0 We find it to be extremely easy to use, easy to train new employees on and overall a good practice management system. We do not use the EMR, so i can not comment on that. Pros Ease of use! Updates are always great and effortless to learn. Easy to reach customer service compared with other PM systems Cons Outsourcing to India is not always great experience, but you do get someone. Review Source KF Karre F. Revenue Cycle Manager Medical Practice Used the software for: Less than 6 months ### "Athena has great plans for improvement and being on the cutting edge in the future, but they are poor at repairing the here and now!" October 26, 2016 1.0 Cloud based system functionality has become a barrier for our small organization. Several clicks, and several steps to get anywhere in the system. Feels like you work circles before getting any resolve. The team philosophy Athena brags of to repair issues and challenges takes far too long- it give the impression that your problem has to be transferred around the company to find someone to fix the issue. We are required to work through our account manager to speak to any technical staff, or experts which just add delays to an already slow response time. Generally 6 week resolve time on any issues sent to Customer Service. They just don't give the impression that we, the facility, are their customer. Cons Billing, charges and claims seem to go into a sink hole. Payers don't get the claims, and custom rules we have to create, just to send a clean claim, hit up against each other and the claim is stuck on hold for days, weeks or even months. The set up and implementation, it is hard to know what you need, but we followed the recommendation and now have too many departments built makes the system seem impossible to find what you need. Review Source VH Vicky H. Referral and Authorization Coordinator Medical Practice Used the software for: Less than 6 months ### "Recent Update" January 19, 2017 3.0 Just like any system, Athena has good and bad. The most recent forced update which primarily grouped together similar insurances under a "super package". This change has caused many difficulties. One "super package" can include an insurance that does not require a referral while another insurance under the same package requires an authorization. There is no simple way to figure out exactly which insurance plan you are looking at unless you open up the eligibility details which is time consuming. Pros The scheduling feature is extremely easy to use. You can use as many or as little filters as you would like to schedule a patient. Cons The insurance policies in Athena have moved around and combined with plans they should not have been combined with. It is a nightmare to run a report for a certain insurance or trying to decipher which specific plan you are looking at without multiple steps. When making changes to a group of claims (for example adding a missing insurance), you have to go into each individual claim to make the change - there is no way to make the same change to multiple claims. Review Source CM Christian M. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Definetly recommend Athena" September 24, 2019 5.0 Overall Athena is great from a user stand point. Usually, support is good, but if you're not a super user then you're out of luck. Pros This EMR is so easy to use. I am new to civilian EMR systems and I was able to pick it up quite easily. Scheduling and billing are simple and straight forward. Cons You need super user access to make any update and no one in the office has that capability even the owner and the support is usually good, but if you don't have super user access they're pretty much useless. Review Source BN Brett N. Car Sales Automotive Used the software for: 1-2 years ### "Worked in offices over the last couple years with this software" May 17, 2018 4.0 Able to manage several patients at once. The templates fill in quickly making it pretty easy to keep up in a busy clinical setting. Pros I like that it looks pretty. It is easy to switch between different offices and different doctors. Adding diagnostic pictures is very easy to help with monitoring wounds and other things. Cons It is nice that you can have templates, but when you are entering things into each area of the template, you have to grab the mouse and move it and click where you want it. Some other software programs offer an option like "F2" to skip to the fields that need to be populated. The room assignments work well, but is a little time consuming. Review Source AL Anna L. MD Medical Practice Used the software for: 6-12 months ### "Initial set up fine, but frustration once into use of Athena" May 18, 2017 3.0 please do your research and make sure you know what you are getting. I am sure for some, this works great, but if you have issues or quirky IPA, getting Athena to help to make your claims go through can be painful. Too many clicks on PM system to get things done quickly. Better layout of the calendar for schedule would be nice. Pros good customer service team - though sometimes cannot resolve issue right away, always courteous and willing to help Cons cumbersome with multiple back and forth to make changes specific to your practice needs. Their insurance AR may look good, but that's because if they cannot figure something out, they will send a statement to the patients so the AR for "self pay" is outrageous. Review Source VR Verified Reviewer Owner Used the software for: Less than 6 months ### "Promises broken." May 22, 2018 2.0 Pros Obtaining insurance eligibility and getting immediate feedback to correct claims prior to submission. Billing software is very good, but then you lose control of the claims since Athena has payments made to a bank account they control. Cons Patient notes -- very difficult to make your own templates and what is pre-installed is awkward and missing options. The team that does the billing is unresponsive when there are issues. Support is slow we also had an issue since January, unsolved. System limitations--you can't message a patient directly--that simple feature is missing. You can't fax most documents from the software, only certain items. Cannot export chart to a fax number--has to be with a pre-existing contact in the software (must ask permission with a form to add a contact). Review Source tZ tonya Z. Business Manager Medical Practice Used the software for: 1-2 years ### "Great software needs support" April 10, 2019 4.0 Pros Built for the medical billing and EHR community. Very robust and thorough with many features to assist with new regulations Cons Lack of customer support and lack of knowledge regarding billing staff. Very cumbersome with claims rules and holds that are not worked by trained AR or RCM staff. Review Source KH Kerri H. FNP Hospital & Health Care Used the software for: Less than 6 months ### "Not Available for Android - iPhones only!??" September 4, 2018 1.0 IS NOT SUPPOETED ON ANY DEVICE OTHER THAN AN IPHONE. I WAS NOT EVEN ABLE TO ATTEMPT AN EXPERIENCE. Pros I was esctatic when my co-worker showed me I could access on my mobile device. I wouldn't have to be around my laptop if I needed to check labs or do some quick follow up on my day off. Cons But then I tried and tried and tried to log in on my phone. To no avail. Not supported by my browser. I looked at all their advertising for how amazing Athena clinicals is....tried to figure out why I couldn't get it to work for me. Called customer support at Athena only to hear what I dreaded - only supported by iPhones. Why? How in 2018 does a company provide a service that can only be utilized by iPhones!? We operate their Athena EHR in our office on Windows based computers....does not require Macs to operate their EHR, why limit their mobile support to iPhones!??? My advice from tech support, make a suggestion. Anyone else out there who doesn't operate on an iOhine, can you please make a suggestion too!? Review Source ES Edred S. Doctor Medical Practice Used the software for: 2+ years ### "96% is all you need to know" February 14, 2017 4.0 Income has increased. Imagine if a physician group made their own software, read every newsletter and learned from every claim from tens of thousands of doctors. You would expect a complicated (insurance companies fault), but a complete system. I would not be able to continue to practice solo if not for my collections being maximized. With a 96% first pass rate, there is less time chasing unpaid claims. Pros As above. Review Source AL Alexandr L. Medical Medical Practice Used the software for: 2+ years ### "Not worse a money" September 29, 2019 1.0 Negative Pros It is not as expensive as other, however, it is still expensive Cons It is not user friendly and it is crash a few times per day Review Source LS Leslie S. Office Manager Medical Practice Used the software for: 2+ years ### "athenaHealth for business efficiency and ecomonic sustainability" June 27, 2016 4.5 Pros athenaHealth has been a vital part of our business structure since 2005. We rely on athenaHealth for business efficiency and for the documentation of our patients’ medical records. The document management, the interfaces, the quality management tools, the portal and many other features built into this EHR are paramount to the success of our providers and ultimately the financial success of our practice. The athenaHealth product continues to evolve at a rapid pace in this ever-changing world of healthcare. Cons The insurance referral documentation process. We can document well, but cannot FAX directly from the system. I think there is a new solution in development at athena to address this issue. Review Source PB Pat B. Podiatrist Hospital & Health Care Used the software for: 2+ years ### ""Streamline" is a misnomer and has made me lose faith in humanity " July 14, 2016 2.0 I have been using athena since August 2013. The classic was very easy to use and I became very efficient with it. It was simple and easy to access information. Athena Streamline is an abomination. It increases the amount of time it takes to do notes. Takes much longer to review prior notes. I have been nauseous since I switched from all the screen moving and roll out screens. I just want my classic back Review Source DL Darrus L. Program Manager eLearning and Modern Workplace Medical Practice Used the software for: 1-2 years ### "Much better suited to individual practices" July 10, 2018 3.0 Pros Athenahealth EHR is a competitively priced solution that has a decent feature set well suited to a individual provider practice. It's integrated billing components, having been the first part of the software developed, is solid. Cons The interface and many of the UI control concepts are dated on the user front end. The administrative interfaces are similarly dated and make a great deal of extra work for organizations that have many providers, locations, specialties, etc... Review Source NF Nicole F. Office Manager Medical Practice Used the software for: 2+ years ### "Overview" February 14, 2017 5.0 For the most part Athena has a great over all package deal. Pros Athena submits for MU, PQRS, MIPS, etc. and makes sure that you are satisfying these measures. It's also nice to have clinicals and collections in one system. Cons The payer site team has some issues with pulling EOB's from certain payers and posting them with the payments. Review Source ER Evangeline R. Medical Billing Specialist Medical Practice Used the software for: 2+ years ### "Easiest EHR system I have navigated " October 10, 2018 5.0 Pros Easy, pleasurable interface to navigate. Also easy to train others on it, overall a great product. I loved working on it compared to others I have worked with. Cons Sometimes it was a little bit laggy and crashed often during the work day. After a phone call to athena they were usually able to fix it quickly though. Review Source SM Stanley M. Doctor Medical Practice Used the software for: Less than 6 months ### "Athena is full of bugs and workflow issues" June 23, 2015 1.0 Pros It is web based, so can access relatively easily from any place with an internet connection Cons The layout and workflow are not intuitive. Athena requires way too many clicks to get things done. It sends way to many items to tasks. For instance, I send a letter to the referring doc and sign it. Then it goes to may task box to REVIEW AGAIN and finally approve and send. This results in an enormous file folder of tasks to go through at the end of the day. Another example of a workflow problem, you write an order for a lab, you must click a button called "sign orders" as well as click the save button to actually execute the order. Why two steps? Why not just click save and have it send? Another.....every fax that comes to our fax number now goes to Athena and they send it to the provider whose name it was sent to. My staff used to look at these faxes before me and get things done (med refills, appt requests, etc) and only involve me if it needed my level of attention. Now I am the one weeding through these faxes. Very poorly thought out. Looking for old notes and labs are difficult to find. We converted from Urochart because we needed a better option for managing multiple clinic sites. I rue the day we switched. Urochart had great workflow for their EMR with all notes, labs, reports on a timeline, easy to access and visualize. Review Source RV Robert V. patient advocate Medical Practice Used the software for: 6-12 months ### "Support is unsatisfactory" June 11, 2020 1.0 Pros My doctor uses this. This software seems to be popular. Cons Athena Patient Portal Support for portal.athenahealth.com is seriously subpar in my opinion. On June 11, 2020 I called the Athena support number to get some basic questions answered about the portal.athenahealth.com. The rep said, "We can't provide support to patients. You must call the doctor's office. The doctor's office provides the support for our software. The doctor's office then should call us." I called the doctor's office. The receptionist said, "I don't know anything about that." Several of my physicians offices now use this software. They seem unaware that they are required to do software support. If you license Athena Health you are signing up to support their software. In my opinion, this is a bizarre situation. You are warned. Review Source BD Brandy D. Office Manger Medical Practice Used the software for: 2+ years ### "Athena Reviesw" October 24, 2017 5.0 I would highly recommend Athena to anyone who is in the market for EMR. Pros Easy to use It can be set up how each practice likes it Support from Athena is great and they do what they can to help each individual need Cons When scanning in information sometimes looking for specific things is difficult to find. The pricing is a bit much Review Source VR Verified Reviewer Account Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Decent EHR Product" February 10, 2021 4.0 Okay product definitely some great pros but again customer service is lacking Pros I love how easy it was to pull patients Medical Records from other physicians who used the system as well. Cons Customer Service was not the greatest. Could never get a straight answer or the proper assistance...ever Review Source DS Daniel S. Medical Director Medical Practice Used the software for: 2+ years ### "Easy to learn and use. " February 14, 2017 4.0 We now have 5 providers using Athena. 4 doing keyboard input and 1 using Dragon. All of us feel comfortable and efficient with the EMR. Very little slow down initially compared to other programs I have used and at this time I feel it has improved my efficiency and productivity. Lab tables had been a problem, but getting better. Support is excellent. I love the ease of ordering and referrals Review Source HG Heather G. office manager Hospital & Health Care Used the software for: 2+ years ### "Office manager" October 16, 2019 5.0 Athena is very easy to use. Pros easy to use, custom support is very helpful Cons nothing. The office liked it from the start Review Source CF Cassie F. Medical Assistant Mental Health Care Used the software for: Less than 6 months ### "Worst EMR I've used" January 10, 2021 2.0 Pros The most I like is that we have help sorting out messages from pharmacies and faxes to each provider. It's also super easy to prescribe medications. It's also an organized EMR which has a lot of options Cons Oh man. There are so many issues with this EMR. The main issue that hasn't been resolved for months is superbills. We are an out of network practice and many of our patients need superbills with the right information that insurance requires. There hasn't been a way we can easily get these. I am manually doing ALL superbills and with a company that has 20 clinicians, it takes A LOT of time. I just wish this issue would get fixed and be as easy as going to a specific section and click "print" with whichever necessary information I need to include on there. Review Source VH Vicky H. Account Rep Medical Practice Used the software for: 2+ years ### "A pretty good product." November 7, 2017 4.0 It's overall a good product. Pros Athena is a user friendly program. It is easy to use the scheduling system. Other areas in the system are fairly easy to use as well. Cons Athena could improve in a few areas. It sounds like there will be some updates coming out soon, so hopefully billing claims will be better. Review Source GP Gabriel P. Clinic Administrator Medical Practice Used the software for: 1-2 years ### "We can't imagine going back to the old ways of patient management." February 14, 2017 5.0 It's been a year since we have implemented Athena in our practice. The full benefits are amazing, we have been able to be more efficient in every aspect of patient care. Faster scheduling, easier insurance verification, and less overall paperwork. Pros We love getting paid faster and being able to track the revenue cycle of claims. Cons Sometimes getting things done from the Athena account management can be a hassle. Incase there is an issue, it could 1-3 weeks to resolve depending on the issue and response. Review Source Similar Products Featured ## Related categories [Hospital Management](https://www.capterra.com/hospital-management-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.